Total 19 job vacancies by IFS

IFS Consumer Services Private Limited (Friday Finance), a wholly-owned subsidiary of SGX listed IFS Capital Limited, is a licensed moneylender regulated by the Registrar of Moneylenders of the Ministry of Law in Singapore. Operating since 2018, Friday Finance takes a fintech approach to licenced Moneylending, and has since grown to be a significant revenue contributor to the business. In 2026, Tech in Asia and Statista recognised IFS Group as one of Singapore’s top fintech companies.

Role Overview

We are seeking a commercially driven and strategic Head of Consumer Services to lead and scale licensed moneylending operations within the Group’s geographical coverage. This role is responsible for driving revenue growth, optimizing credit and risk strategies, and building a high-performing digital lending platform within regulated environments.

The ideal candidate combines strong P&L ownership, deep understanding of consumer lending, and hands-on experience in digital acquisition, underwriting, and compliance.

Key Responsibilities

• Own full P&L performance, including revenue, margins, and cost management
• Develop and execute growth strategies across customer acquisition, retention, and cross-sell (e.g. new loan products, partnerships, embedded finance)
• Optimize acquisition funnels and drive data-led platform experimentation
• Oversee credit models, underwriting frameworks, and risk appetite
• Work closely with risk teams to balance growth vs portfolio quality
• Enhance and develop recovery processes to optimize portfolio returns
• Lead and build a high-performance team
• Collaborate with product and tech teams to construct a seamless end-to-end digitial lending journey
• Oversee loan operations including disbursement, servicing, and collections strategy
• Ensure compliance with Singapore moneylending regulations and make our mark as a responsible lender

Requirements

• At least 5 to 8 years of experience in consumer lending, fintech, or financial services
• Proven P&L ownership and business leadership experience
• Strong understanding of digital lending / consumer loans
• Experience in a regulated environment (Singapore preferred)
• Analytical mindset with strong data-driven decision-making skills
• Track record of scaling loan portfolios or fintech products

Why Join Us

• Opportunity to lead and scale a high-growth lending business
• Direct impact on strategy, product, and financial performance
• Work at the intersection of fintech, credit, and data in a fast-evolving market

About IFS Asset Management (IFSAM)

IFS Asset Management (IFSAM) is a Singapore-based private markets fund manager focused on senior secured, asset-backed private credit investments. The firm specializes in providing financing solutions to businesses backed by Singapore real estate, with a strong emphasis on capital preservation, disciplined underwriting and downside protection.

IFSAM is a subsidiary of IFS Capital Limited, a SGX-listed company with over 38 years of lending experience, and is part of the PhillipCapital Group with over USD 65 billion in assets under custody and presence across 15+ markets.

IFSAM has recently received industry recognition, including:

• Asia Asset Management — Singapore’s Fund Launch of the Year (2026)

• AsianInvestor Marquee Awards — Best Alternatives Manager (2026)

• JF Wealth & Asset Management Awards

  • Best Southeast Asia-Focused Fund Manager of the Year

  • Excellence in Growth Private Credit Fund

  • Excellence in CIO Leadership

About the Role

We are seeking a driven and experienced Investor Sales Manager to support the growth of our private credit platform. The primary focus of this role is to build and manage relationships with financial advisers, distributors, platforms, accredited investors, and family offices to drive fundraising and expand assets under management.

This role also supports broader business functions including investor onboarding, reporting and marketing materials preparation within a growing fund management company.

Key Responsibilities

1. Distribution & Fundraising  

• Support fundraising across financial advisers, distributors, external asset managers (EAMs), platforms, family offices, and accredited investors

• Build, manage, and deepen relationships with distribution partners and investors

• Identify and onboard new distribution channels and strategic partners across Singapore and the region

• Conduct investor presentations, product training, and client meetings

• Work closely with senior management to drive fundraising initiatives and business growth

• Support platform onboarding and due diligence processes

2. Investor Coverage & Relationship Management

• Support coverage of Accredited Investors (AI) and Family Offices

• Manage investor meetings, follow-ups, and pipeline tracking

• Assist with investor onboarding and subscription processes with Fund Admin and Compliance

• Maintain ongoing investor communications and relationships

3. Marketing, Product & Reporting

• Preparation and updating of fund decks, factsheets and marketing materials

• Respond to investor due diligence requests and questionnaires

• Track fundraising pipeline and distribution performance

• Prepare internal reports, business updates and management presentations

4. Strategy & Platform Development

• Support development of new distribution partnerships and strategic initiatives

• Assist in product positioning and market strategy for private credit offerings

• Coordinate with internal stakeholders (finance, operations, fund admin, compliance)

• Organise and support investor events, roadshows, and client engagement initiatives

5. Governance & Operations

• Ensure adherence to regulatory requirements and internal policies

• Work with compliance and operations teams to support investor onboarding and due diligence

• Assist in company-wide reporting and strategic projects where required
  

Requirements

• 5–8 years of experience in asset management, private banking, wealth management, or fund distribution

• Experience covering financial advisers, distributors, family offices, and accredited investors

• Experience in alternative investments or private markets preferred

• Strong communication and presentation skills

• Strong stakeholder management skills

• Self-driven and entrepreneurial mindset

• Ability to work in a lean and fast-growing team

IFS Capital Limited (IFS) is a regional provider of commercial financing services such as Accounts Receivable Purchase (Domestic and/or Export), property financing, term loans, working capital loans and government-assisted schemes to business enterprises. The Group also manages a diversified business portfolio from Asset Management to Insurance and FinTech. IFS was incorporated in Singapore in 1987 and has been listed on the Mainboard of the Singapore Exchange (SGX) since July 1993.

We are hiring a dedicated Data Engineer to join our Data Team at IFS Capital in Singapore. This offers an excellent opportunity for individuals with a strong passion for data and eager to gain hands-on experience to expand project exposure, especially in the field of data pipeline infrastructure and management.

Responsibilities:

• Perform back-testing and calibration of the ECL models across all countries.
• Support the annual audit of the ECL models for all countries.
• Maintain and ensure end-to-end integrity of ECL data processing and calculations.
• Maintain and support company data pipeline to ensure data accuracy, stability, and timely processing.
• Design and implement data integration processes to consolidate multiple data sources into the data warehouse.
• Optimize data processing scripts and workflows to improve performance, cost efficiency, and scalability.
• Conduct data exploration (e.g., consumer behaviour data) and perform feature engineering to identify key risk factors correlated with consumer default.
• Develop and implement a machine learning model to predict consumer default probability and support automated credit decisioning.
• Monitor model performance, evaluate stability and drift, and recalibrate models periodically to maintain accuracy, robustness, and reliability over time.
• Develop and maintain AI agents to automate document ingestion, classification, and data extraction.
• Monitor extraction accuracy and continuously improve prompts/models/rules to meet quality targets.

Requirements:

• Minimum a Degree/Master's in Data Science or related discipline
• Relevant experience in the financial industry is preferred
• Strong problem-solving & analytical skills, critical thinking, and resourceful.
• Positive attitude and willingness to learn.
• Excellent communication and collaboration skills.
• Proficient in SQL and Python
• Good knowledge of Snowflake Data warehouse
• Good knowledge of Cloud Computing i.e AWS, Azure, Google Cloud is a plus
• Good knowledge of Continuous Integration and Continuous Delivery and Version Control i.e Git is a plus

We are a growing Singapore-based financial institution specialising in Accounts Receivable Purchase (ARP), asset-based lending, working capital, supply chain financing, leasing/hire purchase, and other structured financing solutions for SMEs. Our mission is to help businesses optimise their cash flow and working capital through efficient and flexible financing options.

As part of our continued growth, we are seeking a skilled Business Analyst to join our dynamic team. This role will focus on facilitating the evolution of our core applications. The ideal candidate will possess strong product management skills and experience in quality assurance testing, ensuring that the final product meets both business requirements and user expectations. 

Responsibilities :

Project Facilitation 

• Collaborate with cross-functional teams in the region, including developers, product owners, vendors, and stakeholders, to define project scope, requirements and objectives. 
• Conduct requirement-gathering sessions to elicit detailed business requirements and translate them into functional user specifications. 
• Develop and maintain project documentation, including user requirements, specifications, user stories, process flows and use cases. 

Product Development and Management 

• Assist and work with other Product Owners in the creation of the sprint planning and backlog and prioritize features based on business value and objectives. 
• Work closely with stakeholders to identify business and market needs and ensure alignment with organisational goals. 
• Monitor project progress and coordinate releases, ensuring timely delivery of sprint milestones and post go-live support. 
• Take part in Sprint reviews and retrospectives to improve development processes and system capabilities. 
• Support automation and digitalisation initiatives to enhance operational efficiency

Quality Assurance Testing

• Assist in developing test plans, test cases, and test scripts based on business requirements and functional specifications. 
• Conduct and coordinate functional, regression, and user acceptance testing (UAT) to ensure application or sprint quality. 
• Collaborate with developers to troubleshoot issues and ensure timely resolution of defects

User Support & Continuous Improvement

• Collaborate with application support teams and vendors to provide timely support to users, addressing issues, queries, and enhancements.
• Ensure standardisation of processes and identify opportunities to enhance system functionalities.
• Prepare training documentation and conduct user training where required.
• Stay informed on system updates and advise stakeholders on relevant enhancements and features

Requirements:

• Bachelor’s degree or Diploma in Business Administration, Information Technology, or a related field 
• Minimum of 1 year of experience as a Business Analyst in software development projects, preferably in the  finance sector
• Strong analytical skills with the ability to interpret complex data sets and business processes. 
• Excellent communication skills, both verbal and written, with the ability to engage stakeholders at all levels
• Familiarity with project management tools (JIRA, GitHub, or similar)  
• Familiarity with QA testing tools coupled with CI/CD processes
• Understands and has the ability to communicate on API workflows and connectivity
• Excellent practitioner of generative A.I. A.I. Agents, toolbelts, and MCP is a plus
• Familiarity with Agile methodologies
• Self-driven, detail-oriented, and laser-focused on completing objectives. 
• Excellent Team player with the ability to work independently when required
• Willing to commit to a 1-year contract role

IFSでは現在、日本市場における事業拡大を牽引するエンタープライズ営業を募集しています。

本ポジションは、単なる製品販売ではなく、顧客の経営課題に踏み込み、IFS CloudおよびIndustrial AIを活用した変革をリードする戦略的営業です。

アカウントプランニングからパイプライン創出、案件推進、クロージングまでを一貫して担い、大規模かつ複雑な案件を主導していただきます。

高い裁量と責任のもと、グローバルチームと連携しながら、持続的なビジネス成長に直接インパクトを与えるポジションです。

• 強力な営業実行と継続的なスキル向上
• 指定業界向けのGo-To-Market戦略を準備、更新、所有し、実行する
• 合意された業界向けのテリトリープランを準備、所有、維持する
• ディール・アクション・カード、相互評価計画、パワーマップを含むアカウントプランを準備する
• 需要創出、顧客ニーズの理解、相互評価プロセスの合意、RFI/RFPプロセスの所有、変更のビジネスケース構築、ビジネス獲得、およびマトリックス組織内のリソース活用を含む、エンドツーエンドの営業プロセス全体を所有する
• パートナーと協力してアカウントへの浸透を深め、ディール・サイクルを加速し、価値を最大化する共同営業プレイを作成し、満足度の高い参照可能な顧客につながる強力な納入計画を提供する
• 年間営業目標の所有と四半期予算に従った達成に対して100%の責任を負う
• パイプライン・カバレッジを達成するための継続的なパイプライン構築と需要創出活動
• 営業リーダーシップおよびグローバルチームと連携して、強力な内部ネットワークとコラボレーションを構築する
• 正確な予測を確保するため、常にCRMとアカウント衛生管理、営業ケイデンス、管理、報告を管理・維持する

IFS Japan is seeking for a dynamic and ambitious individual to join our team as a Senior Aerospace & Defense Application Consultant.  You will be at the forefront of IFS product implementations working directly with IFS customers and partners on cutting edge industry solutions in the Aerospace & Defense sector. Furthermore, you will have the opportunity to work with geographically distributed teams around the globe which will provide you with international exposure through project implementation and commercial execution.

The Solution Architect (Consulting) is responsible for leading the overall business value and delivering an IFS solution fit for the customer. Key to this is gaining buy-in from both the Customer and the IFS teams. The Solution Architect enjoys the challenge of creating and communicating well thought through practical solutions that form the basis for successful implementations/transformations and ultimately lead to highly referenceable customers.

Tasks include but are not limited to:

• Apply knowledge and experience in complex, multi-phase projects
• Take the lead in delivering the IFS solution, maintain clear communication on all aspects of the solution with the customer project and management team.
• Work closely with the IFS Project Manager to ensure the risks from complex  requirements are minimized.
• Coordinate and delegate work within the delivery team
• Work with partners and system integrators in ensuring the IFS experience is consistent regardless of the delivery mechanism.
• Advise on the successful application of IFS Accelerators.
• Focus on ensuring delivery of value to the customer.
• Be involved in the successful delivery of additional consulting services; Select, Success, Safeguarding.
• Be familiar with the available IFS Accelerators, and how they can be applied to a customer project

• Articulate product direction and the potential value it could bring to our customers

Key Requirement 

This role absolutely requires a strong and ambitious team player who collaborates naturally across global teams. The successful candidate must be commercially astute and a proactive self-starter with a winning mentality, able to work independently with minimal direction. High performance, strong and consistent output and visible energy are essential, as are resilience, structured problem solving and a relentless bias for action. If you cannot consistently demonstrate these behaviours this is not the right role.

Job Description

The AI Trust and Operations Manager plays a critical role in ensuring that IFS AI capabilities are safe, compliant, secure and operationally well run. The position sits within the IFS Trust Office, which forms part of the IFS AI Business Unit. The AI Business Unit is a commercially focused, execution driven and sales led function responsible for accelerating customer adoption of AI and positioning IFS as the trusted leader of Industrial AI. The Trust Office provides practical customer facing assurance, governance evidence, operational confidence and the integration of governance, ethics and compliance into all AI activities. This is a hands on and delivery focused role that directly supports IFS in its ambition to position and maintain the company as the trusted leader of Industrial AI. The work requires close collaboration with Product, Engineering, Security, Privacy, Legal and go to market teams, with a clear expectation to execute, deliver and move work forward with tangible outputs.

Responsibilities

AI Operations and Administration (A disciplined engine room that keeps AI activities running reliably, consistently and audit ready across the business)

• Deliver internal AI trust assessments with clear outputs and complete documentation
• Manage purchase orders, invoices and procurement activities
• Maintain operational trackers, metrics and reporting to support Trust Office visibility
• Support administration of AI governance and monitoring tools
• Manage AI artefact repositories and internal readiness documentation
• Coordinate cross functional readiness for AI releases and trust reviews
• Contribute practical, execution focused outputs to the Trust Office roadmap

AI Technical Governance (The technical backbone that ensures every AI model is safe, explainable, compliant and ready for scrutiny).

• Conduct AI threat and risk assessments across models, data flows and AI enabled features
• Apply governance, ethics and compliance requirements into operational workflows
• Complete model assurance reviews covering risk, fairness, transparency, safety and security
• Work closely with engineering teams on model testing, monitoring and lifecycle controls
• Integrate privacy by design and complete supporting DPIA documentation
• Produce and maintain trust artefacts such as model cards, risk registers and assurance packs
• Support alignment with standards including ISO 42001, ISO 27001 and ISO 22301
• Maintain the AI risk register and support internal governance reviews

AI Commercial and Customer Facing (The assurance layer that gives customers the evidence, clarity and confidence they need to adopt AI at scale)

• Respond rapidly to customer trust, security and compliance enquiries with ready to use materials
• Support customer due diligence, tenders and audit requests with high quality deliverables
• Provide trust evidence and content to Sales, Pre Sales and go to market teams
• Maintain a consistent customer facing Trust Pack
• Enable partners to meet IFS trust expectations through guidance and alignment
• Support procurement panels, assurance interviews and stakeholder review
• Help position IFS AI as explainable, auditable and operationally accountable across customer engagements

IFS Japan is seeking for a dynamic and ambitious individual to join our team as a Senior Aerospace & Defense Application Consultant. You will be at the forefront of IFS product implementations working directly with IFS customers and partners on cutting edge industry solutions in the Aerospace & Defense sector. Furthermore, you will have the opportunity to work with geographically distributed teams around the globe which will provide you with international exposure through project implementation and commercial execution.

To be successful in the role, you will have a background of successful project implementations and enjoy being the key functional expert in the Aerospace and Defense domain. You will be responsible for combining industry experience with IFS best practices to guide the customer through the implementation of core IFS business solutions.

Responsibilities include:

• Guiding our customers to improve their business through a deep understanding of the core IFS solution and industry accelerators.
• Understanding the customer’s Aerospace and Defense business, industry and local asset, service and maintenance practices and policies.
• Acting as a trusted advisor in articulating and critically evaluating customer-specific business  solutions.
• Seeking opportunities to increase customer satisfaction and deepen customer relationships.
• Understanding customer business needs and guiding them in the most effective usage of IFS Products.
• Leading and owning the solution definition and scope for the A&D portion of the IFS Solution.
• Identifying and bridging the gap between the customer’s business requirements and IFS Products.
• Conducting customer training sessions and workshops.
• Guiding and assisting the customer with testing and Go Live cut-over strategies.
• Keeping up to date with regulatory and compliance requirements of the A&D domain in the key focus industries.
• Managing, coaching and mentoring IFS colleagues.
• Contributing to the continuous improvement of existing IFS products, processes and methodology.

We are looking for a hungry, focused and resilient farmer sales person with great collaboration and sales execution skills to help grow the business across the market unit. 

The Account Executive will be selling into a focused list of strategic target accounts, you will be entrepreneurial in nature and excel at building pipeline, creating and closing opportunities. By using a consultative approach to value-based selling, you will lead with IFS's award winning products while also having access to the broader portfolio to bring value to our customers. You will use your industry knowledge and enterprise software sales expertise to identify and qualify deals, leading to sales opportunities with our existing customer base. 

The role is positioned within a high-growth market unit. This is an organisation going through transformational growth (organic and inorganic).  We are an ever-evolving business, challenging and disrupting the industry standards which are too often accepted by some of our competitors in the global enterprise software space.

Our go-to-market strategy is focused on geographical and key industry verticals within a matrixed sales organization. 

Responsibilities

• Strong sales execution and continued sharpening of these skills
• Prepare, update, own and execute the Go -To- Market Strategy for nominated industries
• Prepare, own, and maintain Territory Plan for agreed vertical
• Prepare Account Plan including deal action cards, mutual evaluation plans, and power maps for named accounts
• Own the end-to-end sales process including demand generation, understating customer needs, agreeing a mutual evaluation process, owning the RFI/RFP process, building a business case for change and winning business, and utilising resources within a matrix organization to get the job done.
• Work with partners to better penetrate into your accounts, creating joint sales plays that accelerate deal cycles and maximize value while providing strong delivery plans that lead to happy referenceable customers
• 100% responsibility for owning the annual sales targets and delivering as per the quarterly budget
• Continued pipeline building and demand generation activities to achieve 4x pipeline coverage
• Liaison with Sales leadership and Global teams to build a strong internal network and collaboration
• Manage and maintain complete CRM and Account hygiene, at all times, along with sales cadence, administration and reporting to ensure accurate forecasting

­

­Purpose­­

The Database Administrators within the CCOE function area of Unified Support provide a single, global, role of managing the full range of reactive and proactive database driven activities which underpin the provision of support and maintenance activities for all and cloud service activities for commercial IFS customers. They cover all IFS supported database platforms (Oracle, MS/Azure SQL, PostgreSQL, MongoDB, etc.) and all 3 deployment models (cloud service, remote and on-premise.)  Additionally, the Database Administrators design, develop and deliver processes, tools and best practices for the database management activities which are performed by Cloud Services, as well as the dedicated, restricted services teams within IFS Unified Support.

Key Duties

A Database Administrator (DBA) in the Database Services Team will design, develop and deliver common processes and automate technical tasks for the Unified Support teams to use in their daily duties, act as an experienced DBA resource to help address issues to ensure the availability, security, latency, performance, efficiency, monitoring of client database systems, act as a final point of escalation for challenging issues with our database services, support Cloud Services and other teams during investigations and corrective actions during problem management investigations.

DBAs in the CCOE Database Services Team at IFS proactively interact and work alongside other resolver groups (R&D, Solutions Architects, Monitoring, Network, platform vendors, etc) as appropriate to resolve issues and requests related to the Cloud platform and also provide guidance and feedback to improve the IFS product set in future releases.  The DBAs also provide database advice to IFS remote and on-premise customers where required.

A DBA in the CCOE Database Services Team at IFS is key to ensuring highly available, robust and secure database systems and own the overall design, build, availability, performance and general support of all databases which underpin the applications offered by IFS.  The DBAs support existing database engines whilst engaging in the design, deployment & delivery of new database tools and services to further enhance availability, performance and security of our database platforms in order to provide an outstanding experience and reliable database services for all our customers.

Common to DBAs in the CCOE Database Services Team at IFS is their pride in building robust database systems, desire to support & collaborate with other IFS teams, focus on customer experience to respond within SLAs, curiosity to fix root cause problems, thinking with an engineering mindset to constantly drive improved performance and security underpinned by standardization, engineering automation of database tasks to avoid ad-hoc/human error, as well as ambition to deliver new tools and technology to support making the IFS enterprise software services in the Cloud robust and self-supportive.

The responsibilities include:

• Daily DB Operations
  • Design common processes for Unified Support teams to use in their day-to-day duties supporting and maintaining our Cloud database services.
  • Act as an experienced DBA resource to help perform some of those daily duties when the need arises to address issues with client systems
  • Act as a point of escalation for challenging issues with our database services
  • Work as needed to support Unified Support teams during investigations and corrective actions during problem management investigations.
  • Work with R&D alongside the CSA to provide guidance and feedback to improve the IFS product set in future releases.
• Backup Solutions
  • Design and implement, in conjunction with Unified Support teams, agreed backup solutions for the IFS Application suite to satisfy our own and our customers’ needs
• Performance Tuning
  • Design processes and approaches for the Unified Support teams to manage performance issues in our cloud environments
  • Work with the CSA and R&D teams to address performance issues through both short term and long-term methods
• Disaster Recovery
  • Design, implement and test regularly, in conjunction with the CSA, RnD and Unified Support teams, any agreed disaster recovery solutions and ensure the solution suits the needs of IFS and our customers
• Monitoring
  • Implement appropriate tooling to monitor and manage database availability within our cloud services.
  • Design processes and approaches for the Unified Support teams to manage availability issues in production environments.
• Automation and Tooling
  • Work with the Unified Support, CSA and Automation teams to design automation to reduce time and overhead for common tasks wherever possible.
• Training and skills transfer
  • Deliver DBA knowledge transfer/training sessions to selected internal teams.

Technical Skills

• Experience implementing and managing critical production systems, especially in the cloud, including a strong awareness of customer-driven priorities and commercial pressures is essential. 
• Experience supporting multi-tenant Oracle databases (CDB/PDB)
• Experience administering Oracle databases (minimum 19c) on Linux based systems
• Strong technical experience with Oracle RAC / ASM.
• Strong technical experience supporting Oracle Exadata systems (EXACC)
• Strong technical experience designing, implementing and supporting GoldenGate CDC solutions.
• Strong technical experience with performance tuning - AWR/ASH/ADDM/TKPROF/tracing sessions, etc – in a multi-tier architecture
• Good technical experience using OEM for various database administration purposes.
• Strong technical experience with backup/restore – RMAN, data pump export/import.
• Strong technical experience with disaster recovery; dataguard – setup and troubleshooting.
• Experience with database cloning – RMAN active duplicate
• Strong technical experience writing linux shell scripts: bash (knowledge of powershell scripting and windows command also nice to have)
• Technical experience with database upgrades (12c to 19c and above) and patching
• Knowledge of database encryption – row level, backups, etc
• Exposure to 3rd party monitoring systems, e.g. Nagios, Prometheus, ELK
• Exposure to Java driven Cloud/SaaS systems including the following technologies is essential: Oracle WebLogic middleware, Oracle/Apache HTTP Servers, etc.
• Experience working with ticketing systems, such as Service Now, JIRA, etc
• Experience working within a strict change management framework.
• Exposure to DevOps CI/CD tools – GitHub, GitLab, BitBucket, etc.
• Knowledge of Container technology – Kubernetes (AKS)
• Hands-on understanding of Cloud Technologies – Azure, AWS or GCP

Essential: 

Knowledge and hands-on ability to support at least one other database system: AzureSQL DB, MS SQL Server, PostgreSQL, MongoDB.

The following skills and exposure are not essential but are very useful:  

• Microsoft Azure PaaS (e.g. App Services, Storage, Redis Cache, CNPG), Event Hub, Automation, monitoring, Security Centre.
• Network architectures, especially related to Microsoft Azure (e.g. vNets, NSGs, VPN, ExpressRoute, SSL/TLS certificates, DNS).
• Native Azure monitoring
• DevOps Practices (Terraform, Chef and related tools), and how these are leveraged in design and operations to be able to deliver and support hundreds of instances seamlessly.
• Familiarity with other SaaS Cloud solutions (e.g. Salesforce, Office 365)
• Security principles – encryption, authentication, authorisation, integrity, auditing, pen testing etc – and how these are applied in a cloud environment.

The successful candidate will have a proven track record working with a wide range of teams including operations, R&D, consulting and support services.  They will work effectively in an internationally distributed, multi-discipline team and must be highly self-motivated and proactive, with excellent problem solving and communication skills.

Personal Abilities

• Excellent & very strong communication and interpersonal skills
• Strong ability to work to deadlines, targets and needs of the role
• Strong ability to manage own time, efficiently and effectively
• Ability to think with an Engineering/Automation/AI-driven mindset to find solutions to technical problems
• Excellent problem-solving skills and the ability to change approach based on information gathered during the process
• A good team player with a can-do attitude
• Ability to work in international, multi discipline, cross functional teams
• Ability to read and understand technical documentation written in English
• Be proactive and energetic in the work situation, seeking to get things done without constant supervision and at the same time being able to multi-task.
• Ability to self-learn and quickly understand new and changing technologies in a fast-moving cloud world, how and if these changes can be leveraged to improve the solution and the overall impact of these in the technical design and operational delivery.

We are seeking a dynamic and strategic Channel Distribution & Partnerships Manager to drive our growth through effective partnerships and distribution strategies. Reporting to the head of Product, the candidate will have a strong background in channel management, business development, and relationship building. You will be responsible for developing and executing strategies to expand our distribution network and foster long-term partnerships.

Key Responsibilities:

• Strategy Development: Develop and implement channel distribution strategies to increase market share and reach new customer segments.
• Partnership Management: Identify, negotiate, and manage relationships with key partners, distributors, and resellers to enhance product distribution and sales.
• Market Analysis: Conduct market research to identify new partnership opportunities and assess the competitive landscape.
• Collaboration: Work closely with sales, marketing, and product teams to align partnership strategies with overall business objectives.
• Performance Tracking: Monitor and analyze the performance of distribution channels and partnerships, providing insights and recommendations for improvement.
• Training and Support: Develop training programs and resources for partners to ensure effective product positioning and sales techniques.
• Contract Negotiation: Negotiate terms and agreements with partners, ensuring alignment with company goals and compliance with policies.
• Reporting: Provide regular updates and reports to senior management on partnership performance, challenges, and opportunities.

Qualifications:

• Bachelor’s degree in Business, Marketing, or related field.
• 3-5 years of experience in channel management, business development, or partnerships.
• Proven track record of successfully managing and growing distribution channels.
• Strong negotiation and relationship-building skills.
• Excellent analytical skills and ability to interpret data to drive decisions.
• Familiarity with CRM tools (e.g., Salesforce) and project management software.
• Strong communication and presentation skills, both verbal and written.

We are looking for a hungry, focused and resilient farmer sales person with great collaboration and sales execution skills to help grow the business across the market unit. 

The Account Executive will be selling into a focused list of strategic target accounts, you will be entrepreneurial in nature and excel at building pipeline, creating and closing opportunities. By using a consultative approach to value-based selling, you will lead with IFS's award winning products while also having access to the broader portfolio to bring value to our customers. You will use your industry knowledge and enterprise software sales expertise to identify and qualify deals, leading to sales opportunities with our existing customer base. 

The role is positioned within a high-growth market unit. This is an organisation going through transformational growth (organic and inorganic).  We are an ever-evolving business, challenging and disrupting the industry standards which are too often accepted by some of our competitors in the global enterprise software space.

Our go-to-market strategy is focused on geographical and key industry verticals within a matrixed sales organization. 

Responsibilities

• Strong sales execution and continued sharpening of these skills
• Prepare, update, own and execute the Go -To- Market Strategy for nominated industries
• Prepare, own, and maintain Territory Plan for agreed vertical
• Prepare Account Plan including deal action cards, mutual evaluation plans, and power maps for named accounts
• Own the end-to-end sales process including demand generation, understating customer needs, agreeing a mutual evaluation process, owning the RFI/RFP process, building a business case for change and winning business, and utilising resources within a matrix organization to get the job done.
• Work with partners to better penetrate into your accounts, creating joint sales plays that accelerate deal cycles and maximize value while providing strong delivery plans that lead to happy referenceable customers
• 100% responsibility for owning the annual sales targets and delivering as per the quarterly budget
• Continued pipeline building and demand generation activities to achieve 4x pipeline coverage
• Liaison with Sales leadership and Global teams to build a strong internal network and collaboration
• Manage and maintain complete CRM and Account hygiene, at all times, along with sales cadence, administration and reporting to ensure accurate forecasting

Own the end‑to‑end service readiness of new and evolving IFS products/services via the Go‑To‑Operations (GTO) framework and lead global rollouts across the supported customer base. Drive cross‑functional planning, change governance, enablement, and measurable service quality ensuring Minimum Acceptance Criteria (MAC), risk controls, and customer impact safeguards are met. Translate insights from CSAT/VoC, SLA/KPI audits, and operational telemetry into prioritized improvements that raise reliability and reduce operational overhead.

Global Rollouts

• Coordinate and liaise with stakeholders across the IFS Unified Support Service Operations organization to plan and execute recurring and ad‑hoc maintenance activities for supported customers.
• Coordinate and support planning for product and service upgrades, migrations, and rollout activities across the customer base.

Service Readiness – Go To Operation (GTO)

• Coordinate and guide support staff to participate in testing and validation activities for new, major, and minor releases issued by the IFS R&D organization.
• Manage team participation in knowledge transfer (KT) sessions and readiness programs for new products and services.

Quality Monitoring & Auditing

• Perform regular audits of support cases to assess adherence to SLAs, KPIs, and established service quality standards.
• Evaluate key service quality attributes such as empathy, professionalism, follow‑up, and resolution practices and identify improvement opportunities.
• Review interactions and documentation, generate quality insights, and report trends that impact customer satisfaction and overall service excellence.

Data Analysis & Reporting

• Collect, analyze, and interpret customer feedback, CSAT scores, smiley cases, and other quality-related data to provide actionable recommendations.
• Develop dashboards and reporting mechanisms to communicate quality performance metrics to leadership and relevant stakeholders.
• Collaborate with data teams to enhance analytical methods and ensure accuracy and consistency of quality monitoring datasets.

Process Improvement

• Work with process owners and support teams to identify workflow optimization opportunities and eliminate operational inefficiencies.
• Facilitate root‑cause analysis (RCA) on recurring service issues and recommend corrective and preventive actions.
• Lead continual service improvement (CSI) initiatives, including drills, scenario-based training, and role‑play exercises (e.g., Incident Management Drills) to elevate service maturity.

Training & Development

• Design and develop training modules, quality guidelines, and role‑play scenarios that highlight best practices in customer engagement and case resolution.
• Deliver onboarding and ongoing training sessions to enhance process adherence and service consistency across the support organization.
• Work collaboratively with Unified Support – Training and Quality Experience team to continuously refine training content based on evolving customer and operational needs.

Documentation & Knowledge Management

• Maintain and continuously update process documentation, quality standards, and training materials to ensure clarity and consistency across teams.
• Develop, manage, and enhance Knowledge Base Articles (KBAs), Runbooks and case handling scenarios specific to managed customer base to support knowledge-sharing and ensure uniformity in service delivery and localization as and when required.

A Software Engineer - Unified Support is responsible for analyzing and diagnosing suspected software faults or technical configuration issues within IFS’ suite of products. They are also responsible for developing quality assured enterprise grade resolutions where applicable. They possess thorough technical and functional knowledge of the   

relevant product areas.   

In addition, they combine software engineering skills with functional knowledge and a commercial mindset to provide efficient resolutions that are usable, maintainable, and secure.  

As a Software Engineer, you will be responsible for core activities including; 

• Utilize industry knowledge and cross-product expertise to provide tailored solutions and enhance problem-solving.   

• Contribute to the design, implementation, and testing of software solutions, while maintaining a knowledge of IFS Cloud architecture and its alignment with industry standards.   

• Engage with cross-functional teams to develop innovative business solutions.   

• Apply a thorough knowledge of IFS Unified promote processes to resolve customer issues and suggest improvements.   

• Contribute to creating knowledge base articles, SOPs, and FAQs for continuous improvement.   

• Use IFS tools effectively to address issues and actively engage in IFS community groups to provide insights.   

• Apply knowledge of IFS support policies, customer offerings, and product versions to provide efficient assistance.   

• Ensure understanding of R&D-supported versions and follow organizational process guidelines to resolve issues consistently and comply with standards.   

• Manage planned maintenance, coordinate with stakeholders, and drive issue resolution across resolver groups.   

• Engage with customers and stakeholders to familiarize standards and provide clear, accurate information.   

The Consultants are required to proactively interact with their own team and Global Unified Support, to resolve customer issues by providing the best suited solutions and to build customer satisfaction. They are expected to cooperatively engage and focus to commit towards the defined SLA, MBO and KPI targets to provide the “Moment of Service’ for IFS customers by being effective and efficient.  

As a consultant – Business Applications, you will be responsible for core activities including; 

• Applies sound industry and cross-product knowledge to solve customer issues of medium complexity.   

• Demonstrates deep knowledge of IFS processes and tools.   

• Ensures quality service delivery, partners on team goals, and manages timely resolutions within SLA/OLA standards   

• Takes initiatives to meet team goals and ensures efficient issue resolution.   

• Executes planned maintenance and improves customer satisfaction   

• Ensures meaningful and professional communication, meeting customer expectations.   

• Assists in training colleagues on domain-specific knowledge and tools.   

• Actively participates in knowledge-distribution activities and addresses documentation gaps   

• Expands internal and external networks, acting as a reference point within the team.   

• Takes on additional obligations and contributes to business development events.   

• Identifies opportunities for process enhancements and proposes improvements.