Key Responsibilities:

• Greet clients warmly and manage front desk experience
• Handle appointments (booking, rescheduling, confirmations)
• Manage check-in/check-out flow and communicate waiting times
• Process payments and maintain accurate billing records
• Coordinate between clients and stylists
• Support retail recommendations and product display
• Maintain cleanliness and organization of the reception area and support overall salon upkeep
• Assist with basic administrative tasks

HAIRLOOM – Receptionist Job Scope

1. Front Desk & Client Experience

Primary Role:
To be the first and last impression of Hairloom.

Responsibilities:

• Greet every client warmly upon arrival.

• Confirm appointment details (stylist, service, timing).

• Offer beverage and ensure client comfort.

• Manage waiting time communication professionally.

• Handle walk-in enquiries with clarity and confidence.

• Ensure smooth client check-in and check-out flow.

2. Appointment Management

• Manage booking system (phone, WhatsApp, online platforms).

• Confirm next-day appointments.

• Handle rescheduling and cancellations politely.

• Allocate correct service duration per stylist.

• Monitor peak periods and activate Plan B communication when needed.

• Ensure no double bookings unless approved.

3. Payment & Package Handling

• Process payments (NETS, PayNow, cash, credit card).

• Issue invoices and receipts accurately.

• Update package balances clearly and correctly.

• Explain surcharges (CNY, weekend, late hours if applicable).

• Promote top-up packages when appropriate (without pressure).

• Ensure daily cash settlement matches system records.

4. Communication & Coordination

• Liaise between stylist and client regarding:

  • Service timing

  • Price clarification

  • Waiting time updates

• Use walkie-talkie communication properly.

• Update team if client is late or special requests are made.

• Maintain professional tone in all written messages.

5. Retail & Upselling Support

• Recommend suitable haircare products (based on stylist advice).

• Explain product benefits confidently.

• Monitor retail stock display cleanliness.

• Inform management when stock is low.

6. Salon Environment & Discipline

At Hairloom, care is practiced with structure and discipline.

• Keep reception counter clean and organized.

• Ensure price list and promotions are updated.

• Maintain tidy waiting area.

• Ensure music volume and ambience align with brand.

• Follow opening and closing checklist strictly.

7. Administrative Duties

• Prepare daily sales report.

• Record stylist performance if required.

• File invoices properly.

• Assist in stock counting.

• Support management with documentation when required.

Character & Attitude Requirements

• Calm under pressure.

• Clear communicator.

• Observant and proactive.

• Responsible with money handling.

• Presentable and professional.

• Understands that reception is not “just front desk” — it is brand control.

Performance Indicators (KPI Example)

• Zero billing error.

• Low appointment conflict rate.

• Positive customer feedback.

• Accurate package updates.

• Smooth peak-hour coordination.

Role Overview

Hairloom is looking for a creative, fashion-forward Social Media Content Creator to produce high-quality visual content that reflects our premium salon experience.

You will be responsible for filming, editing, and publishing engaging content across multiple social media platforms to elevate brand presence, attract new clients, and strengthen community engagement.

This role requires strong aesthetic sense, trend awareness, and the ability to capture beauty, fashion, and lifestyle storytelling through video.

Content Creation & Production

• Film high-quality short-form and long-form videos in salon (Reels, TikTok, Shorts)

• Capture before/after transformations

• Record stylist processes, client testimonials, and behind-the-scenes moments

• Create educational hair-care content

• Ensure lighting, framing, and angles complement hair texture and color

Video Editing & Publishing

• Edit videos professionally using tools such as CapCut, Final Cut Pro, Premiere Pro, etc.

• Add subtitles, transitions, music, and branding elements

• Optimize format for each platform (TikTok, Instagram, Facebook, YouTube)

• Write engaging captions aligned with brand voice

• Schedule and publish content consistently

Brand & Fashion Alignment

• Maintain strong fashion awareness (trends, color palettes, styling direction)

• Ensure content reflects premium, clean, and elegant aesthetics

• Coordinate outfit styling for stylists/models when needed

• Understand hair trends, beauty trends, and lifestyle movements

Social Media Strategy Support

• Assist in planning monthly content calendar

• Suggest trending concepts and viral ideas

• Monitor competitor salons and beauty brands

• Track engagement insights and improve content performance

• Identify content that converts viewers into bookings

In-Salon Coordination

• Work closely with stylists to plan shoot timing

• Guide clients for natural on-camera presence

• Ensure content creation does not disrupt salon operations

• Capture peak season campaigns (CNY, festive promotions, new launches)

Key Requirements

• Strong fashion sense and interest in beauty industry

• Skilled in mobile videography and editing

• Familiar with TikTok, Instagram Reels, YouTube Shorts algorithms

• Good eye for detail (lighting, background, posture, hair flow)

• Confident in creative direction and visual storytelling

• Able to work weekends (salon peak days)

• Comfortable filming people and directing small scenes

• Organized and deadline-driven

Added Advantage

• Experience in beauty / hair / fashion industry

• Basic photography skills

• Graphic design ability (Canva / Adobe)

• Understanding of influencer collaborations

• Experience running paid ads (Meta / TikTok Ads)

• Basic knowledge of branding & marketing psychology

HAIRLOOM – Receptionist Job Scope

1. Front Desk & Client Experience

Primary Role:
To be the first and last impression of Hairloom.

Responsibilities:

• Greet every client warmly upon arrival.

• Confirm appointment details (stylist, service, timing).

• Offer beverage and ensure client comfort.

• Manage waiting time communication professionally.

• Handle walk-in enquiries with clarity and confidence.

• Ensure smooth client check-in and check-out flow.

2. Appointment Management

• Manage booking system (phone, WhatsApp, online platforms).

• Confirm next-day appointments.

• Handle rescheduling and cancellations politely.

• Allocate correct service duration per stylist.

• Monitor peak periods and activate Plan B communication when needed.

• Ensure no double bookings unless approved.

3. Payment & Package Handling

• Process payments (NETS, PayNow, cash, credit card).

• Issue invoices and receipts accurately.

• Update package balances clearly and correctly.

• Explain surcharges (CNY, weekend, late hours if applicable).

• Promote top-up packages when appropriate (without pressure).

• Ensure daily cash settlement matches system records.

4. Communication & Coordination

• Liaise between stylist and client regarding:

  • Service timing

  • Price clarification

  • Waiting time updates

• Use walkie-talkie communication properly.

• Update team if client is late or special requests are made.

• Maintain professional tone in all written messages.

5. Retail & Upselling Support

• Recommend suitable haircare products (based on stylist advice).

• Explain product benefits confidently.

• Monitor retail stock display cleanliness.

• Inform management when stock is low.

6. Salon Environment & Discipline

At Hairloom, care is practiced with structure and discipline.

• Keep reception counter clean and organized.

• Ensure price list and promotions are updated.

• Maintain tidy waiting area.

• Ensure music volume and ambience align with brand.

• Follow opening and closing checklist strictly.

7. Administrative Duties

• Prepare daily sales report.

• Record stylist performance if required.

• File invoices properly.

• Assist in stock counting.

• Support management with documentation when required.

Character & Attitude Requirements

• Calm under pressure.

• Clear communicator.

• Observant and proactive.

• Responsible with money handling.

• Presentable and professional.

• Understands that reception is not “just front desk” — it is brand control.

Performance Indicators (KPI Example)

• Zero billing error.

• Low appointment conflict rate.

• Positive customer feedback.

• Accurate package updates.

• Smooth peak-hour coordination.