Total 1 job vacancies by Freshworks

About the Role

We are looking for a techno-functional Solution Consultant to join our AI team within Professional Services. This role sits at the intersection of customer engagement, AI solutioning, and implementation.

You will work closely with global customers to design, implement, and optimize AI-driven chatbot and Copilot solutions, while acting as a trusted advisor throughout the customer journey.

This is an ideal role for candidates with a pre-sales, solution consulting, or customer-facing background who also possess strong technical aptitude.

Key Responsibilities

• Engage with global customers to understand business requirements and translate them into scalable, outcome-driven AI solutions
• Conduct discovery workshops, product demonstrations, and solution design discussions
• Drive AI adoption initiatives by enabling and supporting the use of Freddy AI Copilot
• Design, configure  and deliver AI-powered solutions, including chatbots, automated workflows, and Copilot experiences
• Support customers throughout implementation, go-live, and post-deployment phases
• Troubleshoot technical and functional issues to ensure successful solution delivery
• Drive customer adoption and value realization through continuous optimization and AI enablement