Total 12 job vacancies by Freshworks

Here is the fully refined Job Description. I have reorganized your content into the four clear headings, synthesizing the "Impact" section to match the strategic, high-bar tone we established for your engineering roles.

About the Role

At Freshworks, quality isn’t a checkpoint—it’s part of our engineering DNA. As a Senior Software Engineer in Test, you’ll be the technical owner of automation strategy and test architecture for products used by thousands every day. You’ll work at the intersection of code, tooling, performance, and product confidence—ensuring we ship fast without breaking things.

If you think like a developer, test like a user, and automate like an architect—this role is built for you.

The Impact You Will Create

• Architecting for Reliability: You will design and build scalable, reusable automation frameworks for UI, API, and microservices from scratch, ensuring enterprise-grade stability for products at scale.

• Accelerating Engineering Velocity: By implementing rigorous quality gates and championing "shift-left" testing practices, you will empower the development team to ship code faster and with complete confidence.

• Driving System Performance: You will look beyond basic functional testing to implement comprehensive performance, cross-browser, and non-functional testing initiatives that directly improve the end-user experience.

• Elevating Code Quality: Through thorough test code reviews, deep debugging, and root cause analysis in distributed systems, you will continuously improve test coverage and overall developer confidence.

Roles & Responsibilities

• End-to-End Ownership: Own and evolve the entire testing lifecycle—including strategy, tools, coverage, and maximizing automation ROI.

• Framework Development: Build, maintain, and scale automation frameworks for UI, API, and microservices.

• DevOps Integration: Partner closely with Dev and DevOps teams to seamlessly integrate automation suites into CI/CD pipelines.

• Quality Advocacy: Drive continuous improvement in test stability while actively performing comprehensive manual testing when required by the release process.

• Technical Collaboration: Act as a strong collaborator and communicator, clearly articulating thought processes, problem-solving approaches, and defect analysis to cross-functional teams.

Overview of the role:

Freshworks seeks a self-motivated senior engineer to work alongside multi-disciplinary teams that build and scale our products. As a Senior Staff Software Engineer, you will establish and drive the engineering standards and benchmarks the teams you work with will live up to. You will own and elegantly solve the most challenging problems for your teams. You will lead by example and demonstrate with your work ethic and disciplines exactly how great engineers bring value every single day to a growing organization like ours. Young, enthusiastic engineers will look up to you for everyday guidance and mentorship and will find it a joy working alongside you.

 

Responsibilities:

As an engineering leader, understand, own, and deliver the Engineering Roadmap for your teams.

• As a software architect, design, document, deliver the most elegant, practical solutions to challenging engineering problems.
• Experience in designing, architecting and building large scale distributed, data-intensive & resilient systems.
• Hands on with architecture and ability to manage other  architects
• Deep expertise in SQL & No-SQL datastore choices is highly desired.
• Has a track record for bringing technology innovation to organizations.
• Platform domain expertise to guide early decisions that can help accelerate execution, with a mindset
• of build once, build with configurability and build for reuse.
• Domain experience in building B2B Multi-tenant SaaS products on the cloud.
• Experience in cloud technologies preferrable AWS.
• End-end software engineering experience, with ability to step in during outages and production issues
• in-depth knowledge on Microservices or Component based Architecture
• Is hands-on with Programming
• As an experienced engineer, identify and help prioritize the most critical technical debt alongside solutions and iterative plans to chip away at the debt.
• As a persistent student, stay abreast with the latest technological advancements and find opportunities to find timely alignments with our internal needs.
• As a senior programmer, establish a high bar for writing maintainable software through your own coding efforts, code reviews, and code sanity standards integrated into the CI pipelines.
• As a mentor, provide timely assistance and guidance to our inspired, young engineers as they attempt to crack a variety of engineering problems.
• As a visionary, aspire to achieve and define the next generation in technical and engineering standards.
• As a collaborator, work with cross-functional teams of your own and across teams and products for critical projects
• As an ace troubleshooter, take on the most critical and challenging problems occurring in production and help analyse and solve them, while identifying preventive measures
• As a customer champion, internalize the customer’s expectations and bring a customer focus to all engineering design and implementation you own.

The Senior Manager – Workplace Operations is a high-visibility leadership role responsible for the office operations of our India portfolio with three offices in Chennai, Bangalore, and Hyderabad. Based in Chennai, you will act as the Regional Lead for office operations, harmonizing global workplace standards with local operational excellence across these three major tech hubs.

This role will balance the complexities of a 24/7 work environment—including mission-critical uptime for all mechanical and electrical systems, high-volume employee transport, and diverse F&B programs. You will be the custodian of our corporate culture in the physical workspace, ensuring that our offices are safe, sustainable, and optimized for high-performance teams.

Detailed Key Responsibilities

1. Multi-Site Operations & Critical Infrastructure

• Maintenance & Uptime: Ensure 100% availability of critical power and cooling systems (UPS, DG Sets, Chillers) to support uninterrupted IT operations.

• Service Standardization: Implement uniform SOPs for Soft Services (Housekeeping, Front-of-House) and Hard Services across Chennai, Bangalore, and Hyderabad.

• Asset Management: Own the full lifecycle of facility assets, from procurement and installation to Planned Preventive Maintenance (PPM) and eventual decommissioning.

2. Specialized Employee Services

• Food & Beverage (F&B): Oversee large-scale cafeteria operations, focusing on vendor hygiene audits (FSSAI), menu diversity, and tech-driven "Smart Cafeteria" solutions.

• Transport Operations: Manage a robust 24/7 employee commute network. You are responsible for route efficiency, cost-per-seat optimization, and the highest standards of safety (GPS tracking, female employee escorts, and driver compliance).

• Security & Admin: Lead the regional physical security strategy, including manned guarding, electronic surveillance, and crisis management protocols.

3. Budget Planning

• Monthly Financial Reviews: Conduct granular analysis of Actual Spend vs. Projected Budget. You must identify variances early, provide data-backed justifications, and implement mitigation strategies to prevent overruns.

• Value Engineering: Constantly seek opportunities for cost optimization without compromising service quality or employee safety.

4. Sustainability & ESG (Global Standards)

• Environmental Impact: Drive regional initiatives for energy conservation, water recycling, and plastic-free workplaces.

• Compliance: Maintain 100% adherence to statutory requirements across Tamil Nadu, Karnataka, and Telangana (CLRA, Fire Safety, and Labor laws).

5. People & Stakeholder Leadership

• Team Development: Directly manage and mentor teammates across all India offices. Foster a "One Team" culture across distributed locations.

• Executive Liaison: Partner with Business Leaders to align workplace strategies with evolving business headcounts.

About the Role

We are looking for a techno-functional Solution Consultant to join our AI team within Professional Services. This role sits at the intersection of customer engagement, AI solutioning, and implementation.

You will work closely with global customers to design, implement, and optimize AI-driven chatbot and Copilot solutions, while acting as a trusted advisor throughout the customer journey.

This is an ideal role for candidates with a pre-sales, solution consulting, or customer-facing background who also possess strong technical aptitude.

Key Responsibilities

• Engage with global customers to understand business requirements and translate them into scalable, outcome-driven AI solutions
• Conduct discovery workshops, product demonstrations, and solution design discussions
• Drive AI adoption initiatives by enabling and supporting the use of Freddy AI Copilot
• Design, configure  and deliver AI-powered solutions, including chatbots, automated workflows, and Copilot experiences
• Support customers throughout implementation, go-live, and post-deployment phases
• Troubleshoot technical and functional issues to ensure successful solution delivery
• Drive customer adoption and value realization through continuous optimization and AI enablement

About the Role:
Involved in every phase of SDLC, Lead SETs at Freshworks, are in complete ownership of the testing component of the organization’s cutting-edge projects. Interfacing very closely with developers, they provide expertise in the planning, constructing, execution, and the successful deployment of programs and products. In the landscape of challenging and competitive product markets that demand high reliability, a Lead SET is responsible for writing and reviewing test cases, integrating test algorithms, automation scripts and
uncovering potential bugs, before anyone else can. They also ensure the product is secure and scalable by checking security and performance testing and contribute to product continuous Integration and deployment. All of our Lead SETs are highly responsive, flexible, adapt to succeed, all within an open collaborative peer environment, solving problems in insightful ways. This position offers the candidate several opportunities to learn and test world-class B2B SaaS products that are built using cutting edge technologies.
About the Team:
The Team enforces manufacturability and testability, ensuring a successful and robust end-product. Freshworks relies on this team to drive better software architecture and design, promote proper development practices, bug prevention strategies, eliminate weak spots, among others. This is a team that knows what is right, learns from each other and is passionate about upholding Freshworks reputation in a world-class product market.
Responsibilities:
● Lead end to end Testing and Automation Process for AI Platform
● Design and implement efficient Testing practices
● Conduct Testcase and Code reviews to ensure the quality of Test Cases, Test coverage and Automation Code
● Participate in Planning meetings and ensure quality at all levels of SDLC
● Provide estimations for Manual and Automation
● Provide Testing and Automation Strategy for newly developed Features
● Identify the right tool and set up the automation framework for UI, API, and Microservices
● Must be aware of AI IDEs/Tools ( like cursor, co-pilot) to rapidly do the automation
● Increase Automation confidence by reducing random test failures
● Work closely with the Development team and ensures code is delivered with high code coverage
● Analyze Customer stats and implement the right tool for Cross-Browser / Platform Testing
and Automation
● Responsible for QA metrics and Automation ROI and report them to management
● Identify Performance Application Performance bottlenecks and suggest the right tool and test strategy for Non-Functional Testing
● Guide and Mentor QA Team on the Testing and Automation Tools, Frameworks and Process
● Measure and Investigate Defect Leakage and provide preventive measures
● Identify CI / CD tools, define branching strategies, setup CI / CD pipeline
● Responsible for providing QA Tech debts and Automation Roadmaps
● Identify QA Risk and Mitigation Plans and ensure product delivery as per the release timeline

Overview of the role:

As a Lead Software Engineer, you will focus on building next-generation platform services for Freshworks with your strong background in distributed systems and mentor your team to achieve this. You will have an opportunity to redefine customer experiences by building systems that are milli-second efficient, always available and working at internet scale. If you are the kind of engineer who is passionate about building systems, has a good eye for analysis and a mind that can think outside the box, we want to talk to you.

Responsibilities:

• Lead teams to deliver scalable, low latency, and cost-efficient solutions to different product teams.
• Drive solutions and implementation leveraging different open-source distributed systems and deliver a complete product.
• Build innovative solutions from scratch and closely work with architects and engineers from other product teams to build solutions and drive adoption.
• Elicit quality attributes of the system as well as create criteria metrics for the product to establish the success of achieved metrics.
• Implement and support compliance of self and team to Freshworks compliance and information security processes.

About the Role: 

As a Senior Data Scientist with expertise in Natural Language Processing (NLP) and advanced AI techniques to join our dynamic team. In this pivotal role, you will drive the development of cutting-edge solutions involving retrieval-augmented generation (RAG), large language models (LLMs), and agentic AI for our innovative bots platform. You will leverage your deep knowledge and experience to tackle complex challenges, deliver impactful results, and shape the future of conversational AI technology.

The Impact You Will Create

You will not just be building models; you will be reshaping how users interact with technology. Your work will directly result in:

• Massive Scale: Building a state-of-the-art conversational servicebot designed to scale seamlessly across 1 million+ Monthly Active Users (MAU).
• Next-Gen User Experience: Serving real-time insights to customers through a cutting-edge conversational UI/UX that processes millions of streaming data points.
• Advanced Automation: Developing production-grade AI/ML solutions to solve complex Text2Action problems and analyzing time-series data to detect anomalous behavior instantly.

Responsibilities:

• Strategic Problem Solving: Identify and define critical business problems that can be addressed
through advanced machine learning and NLP techniques. Translate complex requirements into
actionable data science projects.
•Advanced Model Development: Design, develop, and deploy sophisticated NLP models, including
LLMs and retrieval systems, for applications such as answer generation and conversational AI. Utilize
RAG methodologies to enhance model performance and accuracy.
•Algorithmic Expertise: Apply your deep understanding of machine learning algorithms, statistical
methods, and mathematical principles to create innovative solutions that address real-world
problems and drive user engagement.
• Collaboration and Leadership: Partner with product managers, engineers, and business stakeholders
to understand requirements, define success metrics, and ensure alignment with business objectives.
Lead cross-functional teams to deliver end-to-end solutions.
• System Architecture and Scalability: Oversee the integration of machine learning models into
production systems. Collaborate with engineering teams to build scalable, high-performance data
pipelines and ensure robust deployment of models in live environments.
• Research and Innovation: Stay at the forefront of research in NLP, AI, and related fields. Contribute to
the advancement of the company's technology stack and explore new methodologies to maintain a
competitive edge in the industry.
 

Overview of the Role

At Freshworks, we don’t just ship software—we shape it to be fast, reliable, and refreshingly simple. As a Senior Staff Full Stack Engineer, you are a technical visionary and architectural leader for the broader engineering organization. You operate at the intersection of long-term business strategy and deep technical execution, driving the evolution of our most critical distributed systems and web architectures.

If you thrive in solving extreme architectural complexity, possess exceptional product sense, and find your true north in defining tech strategy and driving org-wide engineering excellence—you belong here.

The Impact You Will Create

• Organizational Architecture Visionary: You will define and execute the technical roadmap for highly complex, multi-domain systems, dictating how highly distributed microservices interact with next-generation enterprise frontend platforms.

• Strategic Business Alignment: You will not just build features; you will partner with senior product leadership to translate multi-year business objectives and market ambiguities into scalable, future-proof technical strategies.

• Org-Wide Force Multiplier: You will raise the talent bar across multiple domains by defining engineering standards, mentoring Staff and Lead engineers, and proactively designing out systemic bottlenecks before they materialize.

Roles & Responsibilities

• Org-Wide System Design (HLD & LLD): Architect highly resilient, cross-domain systems. Drive the technical vision for API governance, advanced database modeling (sharding, partitioning), and asynchronous event-driven architectures designed for massive scale and multi-region high availability.

• Advanced Frontend Architecture: Set the North Star for UI architecture across the organization. Pioneer micro-frontend strategies, complex global state management, and advanced rendering paradigms (CSR/SSR/SSG) to achieve world-class Core Web Vitals at an enterprise scale.

• End-to-End Platform Engineering: Architect scalable full-stack platforms, ensuring highly optimized, secure, and low-latency data flow from complex backend topologies to the end-user interface.

• Observability & Reliability: Define org-wide SLIs and SLOs. Architect comprehensive telemetry and monitoring ecosystems, and lead incident response and post-mortems for critical, high-impact system outages.

• Executive Cross-Functional Leadership: Act as a technical authority who influences VP and C-level decisions. Collaborate deeply with Product, Design, and Engineering leadership to align technical investments with business ROI.

Key Responsibilities

Design and Implement Programs focussed on customer success, expansion, adoption retention initiatives across SaaS products.

Strategic Planning by defining program goals, success metrics, and roadmaps aligned with company growth objectives and customer needs.

Expansion Initiatives: Identify and drive expansion opportunities including upsells, cross-sells, and new market penetrations through coordinated efforts. 

Customer Success Enablement: Collaborate with Customer Success, Sales, Product, and Marketing teams to design and implement programs that improve onboarding, adoption, and lifetime value of customers.

Stakeholder Management: Manage expectations and communication across internal teams and external customers, ensuring alignment and transparency.

Risk & Issue Management: Proactively identify potential risks, bottlenecks, and dependencies, developing mitigation plans to ensure program success.

Data-Driven Decisions: Utilize customer usage data, feedback, and KPIs to refine programs, increase efficiency, and boost customer satisfaction and growth.

Continuous Improvement:
Establish best practices, documentation, and lessons learned to improve future program execution. 

Required Skills

Program & Project Management skills: Proven ability to plan, execute, and deliver complex cross-functional programs on time and within scope.

SaaS Industry Knowledge: Understanding of SaaS business models, subscription lifecycle, customer success, and expansion strategies will be an add on value.

Stakeholder Management: Strong communication and interpersonal skills to collaborate effectively with sales, product, marketing, customer success, and executive teams.

Data-Driven Decision Making: Ability to analyze KPIs, customer usage data, and feedback to drive program improvements and strategic decisions.

Risk and Issue Management: Identifying risks early, developing mitigation strategies, and resolving issues promptly to keep programs on track.

Agile & Adaptive Mindset: Experience working in fast-paced, agile environments with the ability to adapt quickly to changing priorities.

Project Management Tools:
Proficiency with tools such as Jira, Asana, Trello, MS Project, or similar platforms.

Communication: Excellent verbal and written communication skills for clear, concise reporting and stakeholder updates.

At Freshworks, uptime is sacred. As a Lead Site Reliability Engineer (SRE), you'll be the engineer behind the curtain—designing for resilience, automating recovery, and ensuring our systems stay fast, stable, and observable at scale. You’ll partner closely with engineering, platform, and product teams to shift reliability left and set the standard for performance and availability.

If you live for clean telemetry, root cause resolution, and engineering chaos into confidence, this is your playground.

Responsibilities

• Design and implement tools to improve availability, latency, scalability, and system health.
• Define SLIs/SLOs, manage error budgets, and drive performance engineering efforts.
• Build and maintain automated monitoring, alerting, and remediation pipelines.
• Collaborate with engineering teams to improve reliability by design.
• Lead incident response, root cause analysis, and blameless postmortems.
• Champion observability across services—logs, metrics, traces.
• Contribute to infrastructure architecture, automation, and reliability roadmaps.
• Advocate for SRE best practices across teams and functions.

Requirements

• Demonstrated proficiency in leveraging AI-assisted development tools (e.g., GitHub Copilot or similar) to accelerate engineering velocity, enhance code quality, and optimize problem-solving.
• 7–12 years of experience in SRE, DevOps, or Production Engineering roles.
• Coding Proficiency: Develop clear, efficient, and well-structured code.
• Linux Expertise: In-depth knowledge of Linux for system administration and advanced troubleshooting.
• Containerization & Orchestration: Practical experience with Docker and Kubernetes for application deployment and management.
• CI/CD Management: Design, implement, and maintain Continuous Integration and Continuous Delivery pipelines.
• Security & Compliance: Understand security best practices and compliance in infrastructure.
• High Availability & Scalability: Design and implement highly available, scalable, and resilient distributed systems.
• Infrastructure as Code (IaC) & Automation: Proficient in IaC tools and automating infrastructure provisioning and management.
• Disaster Recovery (DR) & High Availability (HA): Deep knowledge and practical experience with various DR and HA strategies.
• Observability: Implement and utilize monitoring, logging, and tracing tools for system health.
• System Design (Distributed Systems): Design complex distributed systems with a focus on reliability and operations.
• Problem-Solving & Troubleshooting: Excellent analytical and diagnostic skills for resolving complex system issues.

The Revenue Operations team is one of the fastest-growing, high-impact teams within the organization. The Revenue Operations  – Sales Compensation team is looking for a passionate and highly motivated professional to join the group.

This role will focus on deal attribution, quota review and consolidation, incentive plan assignment, and sales compensation reporting and analysis. The role will also drive rollout and enablement of compensation plans, while partnering closely with regional operations teams to ensure accuracy, consistency, and transparency across sales data, quota management, and compensation processes.The ideal candidate is analytical, detail-oriented, and collaborative, with strong problem-solving skills and a hunger to learn in a fast-paced environment.

The role involves close collaboration with global stakeholders across multiple time zones, requiring strong communication skills, adaptability, and proactive coordination.

Key Responsibilities

• Manage quota consolidation across regions by partnering with Regional Sales Operations teams to collect, summarize, and reconcile quota submissions. Ensure quotas are validated, aligned with corporate targets, and finalized for compensation planning and reporting.

• Review and validate regional quota allocations through detailed analysis, variance checks, and governance controls to ensure alignment with corporate planning assumptions and compensation frameworks.

• Build and maintain bookings roll-up hierarchy aligned with organizational reporting structures, working closely with Regional Sales Operations teams to ensure bookings are correctly attributed and roll up to the appropriate managers, leadership teams, and reporting levels.

• Lead data validation, reconciliation, and variance analysis efforts, proactively identifying root causes of discrepancies across CRM, bookings reporting, and commissions systems while driving timely resolution with relevant stakeholders.

• Partner cross-functionally with Sales, Finance, CRM Operations, HR Operations, Sales Operations, and Commissions Operations to ensure alignment, data integrity, and consistent processes across global regions and time zones.

• Lead the design, build, and maintenance of sales compensation reporting and dashboards, providing leadership and field teams with clear visibility into quotas, attainment, bookings performance, earnings, and revenue trends.

• Partner closely with Commissions Operations to ensure seamless data handoffs, accurate incentive calculations, and timely validations during commission cycles.

• Serve as a subject matter expert for quota governance and inquiries, guiding sales representatives and stakeholders on quota allocations, adjustments, and policy interpretation while ensuring timely resolution of requests within defined SLAs.

• Support executive and leadership reviews, including QBRs and compensation reviews, by preparing consolidated performance summaries, bookings insights, and data-driven narratives.

• Drive sales enablement for compensation plans, ensuring sales teams clearly understand incentive structures, performance metrics, and expectations.

• Deliver ad hoc analyses and strategic insights to support quarterly planning, forecasting, compensation planning, and key revenue initiatives.

• Own and enhance process documentation, audit readiness, and governance, ensuring strong controls, reporting accuracy, and continuous improvement in data quality and operational processes.

We are looking for a Cloud Threat Detection & Response Engineer to help protect our cloud environments and workloads. This role focuses on identifying and responding to security threats in AWS (especially EC2), containers, CI/CD pipelines, and endpoint detection & response (EDR) tools. You will work closely with Security, Cloud, and DevOps teams to improve our detection capabilities and respond to incidents quickly and effectively.