Leadership & Operations ManagerResponsibilitiesManage staff by scheduling, training, and evaluating employee performance to enhance productivity and t.....
Leadership & Operations Manager
Responsibilities
Manage staff by scheduling, training, and evaluating employee performance to enhance productivity and team effectiveness
Plan and oversee daily operations to ensure smooth workflow and timely issue resolution
Develop and improve operational workflows and standard operating procedures (SOPs) to optimize efficiency
Monitor key performance indicators (KPIs) to track and improve operational outcomes
Identify and resolve operational delays, complaints, and inefficiencies to maintain service quality
Control budget and costs to align with financial targets and resource allocation
Ensure compliance with quality and safety standards across all operations
Coordinate cross-departmental activities to foster collaboration and streamline processes
Preferred competencies and qualifications
Diploma or Degree in Business or related field
Minimum 3–5 years of operations experience
Proficiency in Microsoft Excel and reporting tools
Strong leadership and communication skills demonstrated through managing teams and workflows
