Total 86 job vacancies by Delivery Hero

Are you ready to sit at the table where the decisions that shape the future of foodpanda Malaysia are made? As a Strategic Projects Manager in the Managing Director’s Office (MDO), you won’t be a spectator—you will be the engine behind our internal execution. This role is designed for a strategic leader who can transform data into actions, drive complex cross functional projects and bring strong narratives into life. You will be the operational engine of our strategy!

What’s in your "Panda Box"?

• Lead Cross-functional Strategic Projects: You will direct complex initiatives that span multiple departments, ensuring risks are mitigated and milestones are met with precision.

• Ensure Execution Alignment Across Functions: You will act as the "organizational glue" to ensure our teams are moving in sync. You bridge gaps and resolve misalignments to ensure seamless execution.

• Drive Performance Tracking & Narrative: You’ll own the "single source of truth." You monitor 360-degree business performance and craft the executive narrative that explains business trends to the MD and Regional stakeholders.

• Own Target Setting: You’ll lead the process of defining targets for the entire organization, ensuring they are ambitious, realistic, and strategically aligned with regional expectations.

As a Senior Marketing Data Analyst, you will leverage your expertise to directly impact the marketing strategy and growth of our 16 markets by delivering actionable insights and advanced analytics solutions. In this role, you’ll work as an embedded thought partner with senior marketing stakeholders to influence strategy and marketing tactics, mentor junior analysts, and leverage AI to build the future of marketing analytics. This is a high-visibility position that plays a pivotal role in data-driven decision-making.

• Strategic Marketing Analysis: Design and execute robust analytical methodologies ranging from A/B tests/geo testing/holdouts to MMM modeling in order to measure incremental ROI and make actionable recommendations regarding marketing spend optimization and tactical execution of marketing initiatives
• Stakeholder Engagement & Influence: Collaborate closely with senior marketing partners to understand strategic objectives, recommend analytics solutions, negotiate priorities, and present insights effectively.
• Advanced Data Modeling & Measurement: Define measurement frameworks and metric definitions for key marketing initiatives; Lead the development of complex SQL models to implement as well as transform massive datasets into actionable insights using tools like BigQuery and dbt.
• Strategic Reporting & Visualization: Design and build compelling, user-friendly data assets including both traditional dashboards (e.g. Looker, Tableau) and agentic solutions (e.g. root-cause analysis agents) that facilitate decision-making for business leaders. 
• Mentorship & Development: Provide guidance and mentorship to junior analysts, enhancing their technical skills and fostering a collaborative team environment.
• AI-Driven Analytics & Automation: Identify, design, and implement AI-powered solutions that transform how marketing analytics operates — including agentic workflows (e.g. root-cause analysis agents, automated anomaly detection), LLM-assisted insight generation, and prompt-engineered pipelines. Translate repeatable analyst workflows into scalable AI tools. Act as a driver of AI adoption within the team, setting standards and upskilling junior analysts.

Find out more about our Data Analytics folks here: 

• Turn insights into impact!
• Looking for a career in data analytics? This could be the opportunity for you!

WHAT YOU WILL OWN:
● Onboard potential foodpanda vendors on the platform via phone call & livechat
● Assist the sales team on face-to-face/call training sessions with potential vendor
● Provide the support to the vendors to ensure they are satisfy with foodpanda
● Setting up relevant accounts for potential vendors for them to start selling on foodpanda
● Provide first call resolution to the vendor if needed
● Any other ad hoc tasks as requested by your line manager

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE:
● Highly communicative with a pleasant personality
● Fluent in written and spoken Mandarin and English is a must
● Proactive and self-motivated individual who thrives on meeting targets
● Prior call center experience a plus, but not compulsory

This program is structured to accelerate your professional growth and technical execution:

• Drive Real Impact: Lead an assigned project from inception to completion, applying your technical and analytical skills to solve a tangible business challenge (e.g., optimizing rider routing, scaling vendor acquisition).

• Accelerated Learning: Deepen your technical expertise (e.g., SQL, Python, campaign execution) by working with real, high-volume data that directly influences our market strategy.

• Cross-Functional Collaboration: Navigate a fast-paced, agile environment, collaborating with stakeholders across different seniority levels and backgrounds (Local Teams, Regional Hubs).

• Professional Development: Gain access to Foodpanda's e-learning tools and internal training modules to enhance your leadership and project management capabilities.

We’re on the lookout for a Specialist, Business Development to join our Marketplace team in Malaysia. This is a unique opportunity for a driven and experienced sales professional to make a direct impact on foodpanda’s growth. If you thrive in fast-paced environments, enjoy building relationships, and want to be part of a dynamic and collaborative team, we’d love to hear from you.

• This role is based in Penang and reports directly to the Shops Commercial Lead.
   

• Responsibilities:
  As a Specialist, Business Development, you’ll play a pivotal role in driving growth across our marketplace by:

  • Leading the execution of strategic sales plans to onboard new vendors to the foodpanda platform.

  • Introducing foodpanda’s suite of services and solutions to prospective partners through both in-person and virtual meetings.

  • Building and managing a robust sales pipeline, identifying new business opportunities through proactive outreach and market research.

  • Negotiating and closing high-value deals with key partners across the F&B, FMCG, and retail sectors.

  • Ensuring a seamless handover to the Vendor Onboarding team and supporting activation efforts for newly signed accounts.

  • Gathering and analyzing market insights to identify emerging trends, competitor activities, and opportunities for growth.

Collaborating cross-functionally with internal teams including Marketing, Operations, and Account Management to ensure exceptional partner experiences.

• Manage and expand relationships with existing clients and proactively identify further new business opportunities
• Achieve and exceed on weekly and monthly KPIs
• Maintain and grow the revenue and gross profit of each account
• Keep the platform fresh by implementing creative marketing initiatives
• Construct and negotiate commercial offers which meet expectations of foodpanda, business partners and customers
• Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards
• Strong knowledge of all aspects of the foodpanda business model and the online food ordering market
• Use and create management reports to assess performance of vendors
• Prepare weekly/monthly financial & performance reports for internal and external review

Key Responsibilities:

1. Strategy Development and Execution

a. Strategic Planning: Partner closely with the Senior Director and leadership team to shape the CX & Service Operations strategy, ensuring alignment with company priorities and financial targets.

b. Translation to Execution: Convert strategic priorities into clear roadmaps, initiatives, and OKRs across Service Operations.
c. Prioritization: Support trade-offs and decision making by bringing structure, data, and clear recommendations to leadership.
 

2. Chief of Staff and Governance

a. Operating Cadence: Own and run core governance forums, including MBRs, QBRs, leadership reviews, and All Hands.

b. OKR Management: Track progress against OKRs, ensuring clear ownership, visibility, and accountability across teams.

c. Executive Support: Act as a thought partner to the Senior Director, preparing materials, defining narratives, and ensuring alignment ahead of key decisions.
 

3. Cross-Functional Program Delivery

a. Project Leadership: Lead and drive highly complex, cross-functional initiatives across Product, Finance, Marketplace, Vendor Ops, and Support teams.

b. Execution Tracking: Ensure initiatives are delivered on time, with clear milestones, risks identified early, and mitigation plans in place.

c. Problem Solving: Act as the escalation point for key blockers, driving resolution across teams and senior stakeholders.
 

4. Performance Management and Insights

a. KPI Ownership: Track and analyse core operational metrics (CSAT, contact rate, cost per contact, cost to onboard, automation rate, etc.) to identify performance gaps and opportunities.

b. Insight Generation: Translate data into actionable insights and recommendations to improve both customer experience and cost efficiency.

c. Reporting: Deliver clear, concise updates to leadership on performance, risks, and progress against strategic priorities

We are on the lookout for a Candidate Experience Specialist, Executive Recruiting (fixed term, 12-month contract) to join our Candidate Experience team and support hiring across APAC/MENA on our journey to always deliver amazing experiences.

As part of the Executive Search function within People & Culture, you will partner with global recruiters and senior stakeholders to ensure a seamless, efficient, and high-quality candidate experience. While supporting a broader range of senior and leadership roles, you will contribute to an executive-level standard of coordination and communication across all interactions.

In this role, you will

• Manage and coordinate complex interview processes across stakeholders, seniority levels, and time zones with accuracy, structure, and attention to detail

• Organize travel, onsite interviews, and executive-level logistics

• Act as the main point of contact for candidates, ensuring clear, timely, and professional communication

• Deliver a seamless and high-quality candidate experience throughout the process, aligned with our executive hiring standards

• Maintain accurate data and workflows in SmartRecruiters

• Proactively identify scheduling challenges, drive effective solutions & support executive hiring initiatives and projects

• Monitor BPO performance against agreed SLAs and KPIs, analyzing trends and providing actionable insights.

• Identify performance gaps and collaborate with vendors and internal stakeholders on corrective and preventive actions.

• Partner with BPO teams to ensure consistent service quality and operational efficiency.

• Provide transparent, data-driven reporting to internal stakeholders on vendor performance.

• Build and maintain strong working relationships with BPO partners to ensure accountability and effective communication.

As a Senior Data Analyst, you will leverage your expertise to directly impact the growth of our 16 markets by delivering actionable insights and advanced analytics solutions. In this role, you’ll work closely with senior stakeholders, mentor junior analysts, and shape the analytics function within one of our functional analytics teams. This is a high-visibility position that plays a pivotal role in data-driven decision-making.

• Own a risk & fraud problem domain end-to-end, framing ambiguous problems and delivering analytical solutions that drive measurable improvements in cost, efficiency, service performance and customer experience.
• Act as a thought partner to business and domain leads, shaping problem statements, challenging assumptions, and co-developing data-driven solutions to high-impact risk and fraud challenges.
• Apply advanced analytical methods, including simulation, optimisation, and statistical modelling, to detect and solve complex problems such as incentive abuse, refund claim abuse and.
• Determine causal impact in operational environments, designing and analyzing experiments (e.g., cluster, switchback) and applying causal inference methods (e.g., DiD, synthetic controls) to inform business decisions.
• Build and scale data products and analytical tools, leveraging modern data stacks and agentic AI workflows to enable deep dives, self-serve analytics, and faster decision-making.
• Drive exploratory and root cause analyses, identifying performance drivers and uncovering opportunities for optimization across the risk and fraud infrastructure.
• Collaborate cross-functionally with data and engineering teams, contributing to data modeling, metric definitions, and scalable solutions that accelerate time-to-insight.
• Communicate with clarity and influence, translating complex analyses into actionable recommendations and driving alignment across technical and business stakeholders.

Find out more about our Data Analytics folks here: 

• Turn insights into impact!
• Looking for a career in data analytics? This could be the opportunity for you!

ROLE POSITIONING AND OBJECTIVES:

We are looking for a Coordinator, Content who is responsible for creating, updating, and quality checking of vendor's  menus and photos to accurately reflect their current offerings. This role ensures that the quality of menu content on our foodpanda platform meets the company's high standards, contributing to an excellent vendor experience and delivering superior service.

WHAT YOU WILL OWN:

• Create and update menus in accordance with SOPs and quality standards

• Ensure cases are submitted within the defined AHT

• Ensure vendor documents accurately match information in Salesforce

• Review and process contract QC cases with correct approvals or rejections, following SOPs and country-specific checkpoints

• Maintain strict quality control measures to ensure the accuracy of menus created by the typing team

• Ensure images are edited correctly by the photo editing team in accordance with established photo standards

• Consistently communicate clear and professional feedback on observations related to menus created by the typing team and images edited by the photo editing team, and share these with team supervisors

• Document SOP-related problems and issues in line with established procedures and share them with the Team Supervisor.

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.

• Candidates must have at least a High School certificate / diploma.

• Open for fresh graduates

• Must be fluent in speaking/reading/writing in English

• Must be fluent in the language of the market the role is supporting

• Basic knowledge of Google Suite or Microsoft tools

• Ability to learn and navigate operation's systems or tools quickly

• Strong attention to detail and organizational skills.

• Resilient team player who is eager to learn and contribute.

• Fast learner and able to adapt quickly to constant changes in operational processes and requirements.

• Excellent communication and interpersonal skills.

• Must be able to work on rotational shifts including night shift (Public Holidays & Weekends)

• Typing speed of at least 30-40 wpm with 95% accuracy

• Basic knowledge of CRM tools

• Well-versed in international cuisine, especially in the Asia Pacific region, with a sound knowledge of common food preparation and terminologies

Major Responsibilities: 

End-to-End Vendor Operations & Performance

• Own the complete vendor operations lifecycle, ensuring seamless integration and performance across the marketplace.

• Manage ground-level operational teams, taking direct responsibility for their performance, productivity, and output.

• Ensure all operational targets are met with the highest standards of quality, implementing course corrections where necessary to maintain service excellence.

• Design and streamline touchpoints to reduce friction for vendors, directly impacting their success and satisfaction on the platform.

Support Experience Ownership & Strategy

• Own the entire support experience, from design to execution, including footprint and channel strategy.

• Develop and implement solutions that drive long-term value, improve policies, and increase customer satisfaction.

• Prioritize a roadmap for experience enhancements, executing them in a structured, data-driven, and efficient manner.

Accountability for Metrics & KPIs

• Maintain full accountability for QComm Service Operations metrics.

• Monitor and drive line-of-business performance and all customer satisfaction-related KPIs.

• Champion the "Voice of the Customer" to influence policies and enhancements that meet local and regional needs.

Stakeholder Management & Transformative Leadership

• Provide strategic leadership for transformative support strategies, fostering trust with local stakeholders and regional senior leaders.

• Lead cross-functional initiatives to align operational improvements with broader strategic business goals.

We are looking for a resourceful and skilled Realty Facility Manager who will be responsible for construction processes and warehouse facility management to join our team. The ideal candidate will be managing real estate legal matters and construction phase of the warehouse. 

About the role:

As a Realty Facility Manager, your role revolves around facility management, contract negotiations, and liaison with authorities, landlords and agencies.

Responsibilities:

• Research and evaluate real estate opportunities to ensure best locations for our warehouse network

• Develop and manage strategic relationships with real estate agencies, landlords and contractors

• Single point of contact for all the real estate legal matters, including reviewing of tenancy agreements and contract negotiations

• Analyse the performance of existing store portfolios and proactively take actions to renegotiate leases, renewals, extensions, and terminations where appropriate

• Provide support for store opening activities, as providing all equipment necessary for daily operations

• Work through conceptual design with architects and designers related to a capital project

• Responsible for monitoring and executing refurbishment of selected locations

• Conduct inspections and safety checks during the project progression phase to ensure all the activities are in compliance with regulations and legislation of authorities

(1) Program & Transformation Management

• Lead the planning and execution of large-scale COE transformation initiatives across multiple regions and functions.

• Drive end-to-end program management, including: initiative planning, cross-functional alignment, milestone tracking, risk management, launch readiness, post-launch hypercare stabilization

• Ensure successful delivery of initiatives such as: footprint management across COE and BPO teams, operational harmonization across regions, large-scale process transitions and team migrations.

• Drive accountability across stakeholders to ensure timelines, deliverables, and operational outcomes are met.

(2) Operational Design & Process Standardization

• Support the design and implementation of scalable operational frameworks and standardized processes across the COE.

• Work with operational leaders to: identify inefficiencies or operational gaps, define improved operating models, implement governance structures.

• Ensure new processes are operationally viable, scalable, and aligned with regional operational needs.

(3) Stakeholder & Cross-Functional Management

• Act as a key coordination point across multiple operational functions, including Operations, Workforce Management, Product, OPEX, Training, and BPO partners.

• Facilitate alignment across stakeholders to: resolve operational blockers, drive decision making, ensure consistent execution across teams and regions.

• Communicate program updates, risks, and outcomes clearly to leadership and key stakeholders.

(4) Performance Monitoring & Operational Insights

• Track and analyze operational performance during and after transformation initiatives.

• Use insights to identify improvement opportunities and support data-driven decision making.

(5) Change Management & Launch Readiness

• Support the successful rollout of new operational models by ensuring strong change management and launch readiness.

• Coordinate with relevant teams on: communications planning, operational readiness, training alignment, stakeholder enablement.

• Ensure teams are well prepared to adopt new processes and operating models.

• Ensure transparency and alignment across large-scale transformation initiatives.

About the opportunity:

Join our Malaysia ETS Team for a hands-on internship where you’ll gain real exposure to end-to-end IT operations, system support, and project implementation. From day one, you’ll get exposure to real work initiatives and gradually take ownership of a technical improvement or automation project to be completed by the end of your internship.

You’ll begin by supporting the team in their day-to-day activities and progressively take on more independent responsibilities, with guidance and mentorship throughout. During your internship, you’ll gain exposure to areas such as IT Service Operations, Infrastructure Support, Process Automation, IT Asset Management, and Project Delivery that drive business efficiency and end-user satisfaction.

Responsibilities:

• Provide first-level technical support for users (hardware, software, and network issues).

• Assist in asset tagging, inventory tracking, and IT equipment deployment.

• Assist in maintaining and updating documentation for IT procedures and systems.

• Support the setup and configuration of laptops, printers, and other IT peripherals.

What you need to be successful:

• Availability of 4 months or longer.

• Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field.

• Basic understanding of computer hardware, networks, and common operating systems.

• Strong problem-solving mindset and willingness to learn in a fast-paced environment.

• Eagerness to learn and adapt to new technologies.

What we offer:

• Practical experience: Work on meaningful projects with real business impact.

• Technical growth: Exposure to enterprise tools, IT service management systems, and emerging technologies.

• Mentorship & support: Learn from experienced team members in a collaborative environment.

• Business exposure: Understand how IT enables operations across a fast-paced organization.