Total 3 job vacancies by Cool Link & Marketing Pte Ltd

Duties and Responsibilities

1.    Order Receipt and Processing:
Receive and process customer orders (verbal or written) in a timely and accurate manner.

2.    Order Verification:
Verify order details with customers to ensure clarity and accuracy, particularly in cases ofprice discrepancies or unclear items.

3.    Invoice Preparation:
Prepare invoices according to received orders, ensuring all necessary information is included.

4.    Invoice Accuracy:
Tally invoices with Purchase Orders to ensure accuracy.

5.    Order Fulfillment:
Submit prepared invoices for packing and delivery, ensuring a seamless and efficient orderfulfillment process.

6.    Invoice Amendment Management:
Ensure amendments on invoices are clearly visible on all invoice pages.

Job Summary

Manage and execute comprehensive accounts and administrative functions to support business operations, ensuring accuracy in financial processes and compliance with regulatory standards.

Responsibilities

• Process accounts payable transactions accurately to maintain vendor relationships and ensure timely payments
• Manage accounts receivable activities to track and collect outstanding payments efficiently
• Perform bank reconciliations to verify and resolve discrepancies between company records and bank statements
• Administer petty cash disbursements and reconciliations to support daily operational expenses
• Calculate sales commissions accurately to ensure correct compensation for sales personnel
• Coordinate general administrative tasks to support smooth office operations and communication
• Plan and execute event coordination activities to facilitate company functions and engagements
• Oversee premises and facilities management by ensuring regulatory compliance and coordinating maintenance and contractor services
• Manage systems and equipment upkeep to maintain operational readiness and minimize downtime
• Administer dormitory management including hygiene, pest control, and waste management to ensure safe living conditions
• Report and document incidents promptly to maintain workplace safety and compliance standards
• Implement workplace safety protocols and ensure adherence to compliance requirements
• Support ISO management processes to maintain certification standards and continuous improvement
• Manage licensing and regulatory submissions to ensure legal compliance and operational legitimacy
• Coordinate vendor and service provider relationships to optimize service delivery and cost efficiency
• Conduct procurement activities for non-inventory items to support business needs while controlling costs
• Manage tenant relations to maintain positive interactions and resolve issues effectively
• Oversee asset management to track and safeguard company property and resources
• Coordinate IT-related activities to support technology infrastructure and user needs

Duties and Responsibilities

A.     Operations Management

                1.            Operational

Oversee daily operations to ensure service quality, timely delivery, and effective resolution of operational issues.

                2.            Customer Issue Resolution

Act as the primary point of contact for customer concerns relating to product quantity, quality, service, and on-site operational matters.

                3.            Vendor Management

Manage and liaise with vendors to ensure service reliability, cost-effectiveness, and smooth operational support.

                4.            Team Leadership and Management

Plan manpower requirements, set performance expectations, motivate staff, monitor performance, and conduct appraisals.

                5.            Policy Communication

Communicate company policies, operational updates, and key issues to staff through regular meetings and briefings.

                6.            Customer Experience Enhancement

Identify customer pain points, develop solutions, and implement improvements to enhance overall service experience.

                7.            Management Collaboration

Work closely with the General Manager and leadership team to develop and implement operational policies, procedures, and systems.

                8.            Problem Solving and Decision Making

Identify operational challenges and opportunities; implement effective and timely solutions.

                9.            Maintenance and Workplace Safety

Oversee maintenance of vehicles, equipment, and premises, ensuring compliance with safety and health standards.

                10.         Process Improvement

Continuouslyreview and improve operational workflows, manpower utilization, and space planning to enhance efficiency.

B.    Warehouse Management

                11.         Warehouse Operations

Manage day-to-day warehouse activities, including inventory control, storage, and logistics coordination.

                12.         Inventory Accuracy and Control

Ensure accurate inventory records, stock movements, and shipment documentation.

                13.         Workforce Planning

Plan, schedule, and deploy warehouse manpower effectively based on operational needs.

                14.         Training and Development

Oversee onboarding and training programs for new warehouse staff to ensure competency.

                15.         Productivity and Performance Monitoring

Track attendance, leave, and staff performance to maintain high productivity levels.

                16.         Strategic Execution

Implement operational plans aligned with company goals and management directives.

                17.         Compliance and Quality Assurance

Ensure all warehouse operations comply with company standards, regulatory requirements, and quality specifications.

                18.         Performance Analysis

Monitor and analyze KPIs, operational metrics, and quality indicators to drive performance.

                19.         Continuous Improvement

Identify gaps and implement corrective and preventive actions to improve efficiency and effectiveness.

                20.         Leadership and Delegation

Assign responsibilities, set clear expectations, and monitor progress in a fast-paced environment.

                21.         Product Handling and Disposal

Manage proper handling, disposal, or salvage of expired, damaged, or defective products in accordance with company policies.