Total 9 job vacancies by Conrad Singapore Orchard

An Assistant Front Desk Manager with Conrad Hotels and Resorts is responsible for the overall daily operations of the Front Desk in check in and checks out including groups, VIPs and overseeing the availability of rooms. As a support to Front Office, the Assistant Front Desk Manager is to lead the team on a daily basis, establishing a positive first impression for our guests. This role will foster a culture of success through strong leadership and team dynamic that enables an elevated guest experience.

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Duty Manager, you will be responsible for overseeing the hotel’s daily operations, ensuring that all departments work together seamlessly to deliver outstanding guest service. Your leadership and problem-solving skills will be key in providing a positive guest experience and ensuring smooth hotel operations. As an Assistant Front Desk Manager, you’re not just overseeing hotel operations in the absence of the General Manager – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Be available in the Front Desk area at all times to attend to matters, which require a decision to be made.
• Monitor the conduct and performances of all Front Desk, Groups and Telephone staff at work and report findings to the head of the department concerned for follow up.
• Monitor and ensure the cleanliness of the Front Desk area.
• Assist and coach staff in dealing with special requests and complaints.
• Ensure all house set up for the day’s arrivals are accurate and timely completed.
• Be aware of VIPs arrivals and departures together with the Guest Experience team.
• Ensure sufficient staffing at the desk to meet the activities for the day at the desk.
• Ensure that all Guest complaints are handled promptly and completely.
• Ensure new staffs are coached and has proper buddy in their Job skills training period.
• Recommend training opportunities and submit department monthly training schedule.
• Ensure that all house rules and regulations are adhered to.
• Assisting the Front Office Manager in conducting confirmation and yearly performance appraisal of staffs.
• Review Guest feedback from SALT and any other forms of feedback with staff and take corrective measures with staff concerned.
• Leverage on Artificial Intelligence (AI) / technology such as Kipsu, SALT and Synergy to proactively meet customers’ needs while shape culture and processes for innovation and continuous improvement. 
• To ensure that the agreed standards of appearance and presentation are maintained at the Front Desk at all times.
• Ensure Brand standards are adhered by all staff by conducting audit
• Demonstrate thorough knowledge of all credit procedures and ensure they are applied properly. 
• Offer current knowledge on all hotel products, services, policies, and emergency procedures 
• Be aware of room availability and be ready to make decision for acceptance or refusal of lay-over business 
• In charge of the hotel’s evening and night operation, representing the management 
• Ensure the hotel’s night audit run daily and all public area are in order during the night.
• Be part of the hotel CERT team in emergency cases. 
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• At least 3 years of relevant experience in Front Office operations within the hospitality, leisure, retail, or customer service sectors.
• Current knowledge of workplace health, safety, and security procedures, with relevant certifications or qualifications where required by the role.
• Demonstrated ability to remain composed, organized, and effective when managing multiple priorities and working in a fast-paced environment.
• Strong interpersonal and communication skills, with the ability to engage professionally with guests, colleagues, and stakeholders.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook, or equivalent office productivity software.
• Strong commitment to delivering high-quality customer service and enhancing the guest experience.
• Professional appearance and adherence to the organization's grooming and presentation standards.
• Ability to work independently as well as collaboratively within a team environment.
• A certificate, diploma, or degree in Hospitality, Business, Management, or a related field is an advantage.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you covered

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
 

The Restaurant General Manager assists the Director of F&B with the management of Basilico, in line with Conrad standards, brand pillars and prescribed Hilton policies and procedures.

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! Overseeing daily restaurant operations to ensure everything runs smoothly and efficiently, you will create a warm and welcoming atmosphere where every guest feels like a VIP. You are responsible for developing a menu that creates unique dining experiences that will leave our guests in awe. As an Restaurant General Manager, you’re not just elevating the dining experience – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Assist in the operations, to ensure that guest satisfaction is monitored and where appropriate, rectified throughout their meal experience
• Always be present in operations during the “golden time”.
• Assist in the preparation of the department Sales and Marketing plans
• Ensure that the outlet operational budget is in line and cost are strictly controlled maximizing profitability
• Maximize profitability of the restaurant by increasing turnover (revenues and covers) as a first priority and controlling costs as a second priority
• Ensure guest needs and guest expectations are met by providing an efficient and professional service
• Liaise with the Kitchen to ensure a consistently good standard of food quality, efficient profitability and creative presentation
• Ensure guest needs and guest expectations are met by providing an efficient and professional service
• Liaise with Housekeeping to ensure a consistently high standard of cleanliness, repair and maintenance and to provide a smooth flow of linen supplies, flowers and uniforms
• Liaise with the beverage department to ensure the efficient supply of beverages
• Liaise with Stewarding to ensure a high standard of cleanliness, maintenance and adequate provisions of operation equipment
• Prepare all operations report on a weekly and monthly basis
• Carry out any other responsibilities as requested as directed by Assistant Director of F&B or Director of F&B
• Liaise with the Learning & Development Department on departmental training needs
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.  

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Diploma or degree in Hospitality, Hotel Management, Restaurant Management, or related discipline is an advantage.
• Minimum 5–8 years of progressive F&B experience, including at least 2-3 years in a General Manager or senior restaurant management role within a full-service Italian fine dining or upscale Italian restaurant environment.
• Strong operational knowledge of authentic Italian cuisine and service standards, including menu curation, guest experience design, and traditional Italian dining culture.
• Proven experience managing end-to-end restaurant operations, including P&L accountability, cost control, budgeting, forecasting, inventory management, and supplier relations.
• Solid understanding of wine programs, with emphasis on Italian wine regions, pairing, and cellar management.
• Demonstrated ability to lead large teams, manage performance, and maintain service excellence in a high-volume, fast-paced, upscale dining environment.
• Strong leadership, communication, interpersonal, and stakeholder management skills.
• Ability to uphold and drive consistent high standards in guest experience, service execution, and operational efficiency.
• High attention to detail with a strong understanding of fine dining or premium restaurant service culture.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you covered

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
 

As an Executive Sous Chef, you’re not just assisting in the direction and administration of all hotel culinary operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will lead the charge in our kitchen and work alongside our Head Chef to bring our culinary vision to life. As an Executive Sous Chef, you’re not just assisting in the direction and administration of all hotel culinary operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Ensure the correct preparation and presentation of a consistent level for all food items prepared.
• Ensure that sanitation standards as set forth by Hilton and local  regulations are in compliance as well as the cleanliness and organization of the kitchen. HACCP
• Plan and develop menus for the hotel considering factors such as product availability, service cost, marketing conditions, number to be served, etc. Established and maintains appropriate food portions with respect to the hotel’s pricing policy.
• Assign prices for food items on daily menus that results in net profit for the food cost area and participates in making decisions regarding printing, layouts, posting and distributing of menus.
• Prepare and post employee work schedules to reflect operating forecasts and to keep within budgeted figures. The ability to prepare a daily payroll report.
• Supervise all methods of food preparation and cooking methods, size of portions, garnishing and presentation of food.
• Coordinate and supervise the ordering of all food supplies and kitchen equipment; approve all products to meet quality standards; keep cost accounts; and takes responsibility of food preparation areas.
• Hire, trains, discipline, supervise and organize all kitchen personnel on a regular basis.
• Complete and provide performance evaluations for all kitchen employees making recommendations for salary increases as warranted.
• Hold regular meetings with the kitchen staff as well as attend and participate in all required meetings.
• Treat employees at every level of responsibilities fairly and consistently to achieve high morale and minimum turnover.
• Maintain a consistently high level of employee morale and motivation.
• Coordinate with the Food and Beverage Director, the Hotel Manager and the Director of Catering any special functions regarding food preparation and presentation, including additional costs and staffing requirements.
• Ensure that sanitation standards as set forth by Hilton and the state are in compliance as well the cleanliness and neatness of the kitchen. The ability to supervise the maintenance and cleanliness of all food preparation equipment.
• Develop and ensure a safe working environment for people to work.
• Set up control systems which will assure quality and portion consistency.
• Create proper purchasing specifications as stipulated in “Purchasing of Conduct”.
• Monitor and review operating criteria and develop an awareness of the importance of food preparation and quality.
• Communicate with the Director of Food and Beverage on a regular basis the activities and result of the kitchen.
• Able to prepare relevant budgets for all the kitchens.
• Respond properly in any hotel emergency or safety procedures.
• Perform other tasks or projects assigned by hotel management and staff.
• Coordinate the job requirements between all the kitchens, the Chefs, in cooperation with Stewarding, Service and Engineering departments. 

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• At least 6–8 years of professional kitchen experience, including supervisory experience as Sous Chef or Senior Sous Chef
• Ability to oversee kitchen operations and act in place of the Executive Chef when required
• Experience in kitchen administration, including menu planning, inventory management, cost control, scheduling, and operational coordination
• Strong knowledge of food preparation, production, and professional kitchen workflows
• Good understanding of food safety, hygiene standards, sanitation practices, and HACCP requirements
• Experience in leading, training, and coordinating kitchen staff
• Strong organisational and planning skills with the ability to manage kitchen systems and processes
• Good communication skills in English, both written and spoken
• Ability to work effectively in a fast-paced, high-volume kitchen environment

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you covered

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

The Sommelier supports the Restaurant General Manager in overseeing the wine program at Summer Palace, ensuring it aligns with Conrad standards, brand pillars, and Hilton’s prescribed policies and procedures. The Sommelier is responsible for curating and maintaining the wine list, advising guests on wine selections, and enhancing the overall dining experience through expert knowledge of wines and pairings that are suitable for the cuisine.

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will lead our dynamic team and elevate our dining experiences. As a Sommelier, you’re not just overseeing operations of one or more dining outlets – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Assist in the daily operations of the restaurant, ensuring guest satisfaction is consistently monitored and promptly addressed throughout their dining experience, especially during peak service times.
• Be present during "golden time" (peak hours) to provide expert wine recommendations, assist with service, and ensure an elevated guest experience.
• Collaborate with the Restaurant General Manager on creating Sales and Marketing plans that align with the restaurant's wine program and enhance guest engagement.
• Ensure the wine and beverage program remains within the operational budget, while maximizing profitability through cost control and strategic pricing.
• Work to increase restaurant profitability by driving wine sales, educating staff, and promoting upselling, while controlling operational costs.
• Work to achieve daily, monthly or quarterly targets set by Restaurant General Manager by upselling or through events and promotions involving wines.
• Ensure guest expectations are met or exceeded by providing a knowledgeable and professional wine service, tailored to their preferences.
• Understand restaurant’s concept and cuisine as well as the food and signature dishes
• Liaise with the kitchen to ensure seamless pairing of food and wine, maintaining a consistently high standard of quality and creativity.
• Collaborate with housekeeping to ensure a clean, well-maintained restaurant environment and a smooth flow of supplies like linen, flowers, and uniforms.
• Coordinate with the beverage department and suppliers to ensure efficient stocking and supply of wines and other beverages, while maintaining an up-to-date wine list.
• Work closely with stewarding or engineering to maintain a high standard of cleanliness and proper care of wine service equipment.
• Prepare weekly and monthly reports on wine sales, inventory, and any operational adjustments to ensure continuous improvement.
• Carry out any other responsibilities as directed by the Restaurant General Manager, especially those related to enhancing the wine program and guest experience.
• Liaise with the training department to address staff development needs, particularly in wine knowledge and service.
• Assist other departments within the Food & Beverage division where and when required, not limited to Summer Palace.
• The Management reserves the right to make changes to this job description at its sole discretion and without prior notice.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Diploma or degree in Hospitality, Hotel Management, Restaurant Management, or related field is an advantage.
• Minimum 2–3 years of experience in a sommelier or senior wine service role within a fine dining or Michelin-starred restaurant environment.
• Strong knowledge of wine service, with demonstrated experience in wine pairing for Chinese fine dining cuisine.
• Good understanding of food and beverage operations, including inventory control, cost management, menu planning, merchandising, and basic financial administration.
• Ability to confidently recommend and present wines in a fine dining setting, with sensitivity to Chinese culinary profiles and flavours.
• Strong guest engagement skills with the ability to deliver personalised, attentive, and refined service in a high-end restaurant environment.
• Proven ability to manage multiple priorities effectively while maintaining service excellence in a fast-paced, detail-oriented environment.
• Strong communication, interpersonal, and organizational skills.
• High attention to detail and strong understanding of fine dining service standards and wine presentation etiquette.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you covered

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Fitness Centre Assistant with Conrad Hotels and Resorts builds relationships with guests who visit the wellness facilities, including the Gymnasium & Swimming Pool and offers proactive service and assistance to those individuals.

What will I be doing?

As a Fitness Centre Assistant, you will interact daily with guests who visit the wellness facilities, including the Fitness Centre & Swimming Pool and help, proactively, and as requested by guests. Specifically, a Fitness Centre Assistant will complete the following tasks to the highest standards:

• Knowledgeable about the products and services offered in the Fitness Centre & Swimming Pool
• Handle issuance of towels, lockers management and minimize loss of items
• Solicit feedback from guests to share with Director of Guest Experience
• Ensure that Fitness Centre guests receive efficient, friendly, consistent, and personalized service
• Ensure the safety of Team Member, Fitness Centre guests always
• Ensure cleanliness of the gymnasium, changing rooms and pool area (including deck chairs, cabanas and umbrellas)
• Coordinate with the IRD team to provide assistance on agreed level of service at the pool (including the serving of ice water and towels on arrival)
• Ensure that the pool is maintained to the highest standards, which requires the engagement of external vendors to provide specialized equipment and expertise in pool cleaning
• Oversee the safety of swimmer and prevent injury by providing supervision to the area at regular intervals (e.g patron around the pool) reacting immediately to any emergency and identify and possible signs of distress
• Provide pool rescue in accordance with set emergency procedures
• Inform guests when necessary to abide by the rules and regulations of the pool
• Perform regular inspections of swimming pool and lifesaving equipment in the swimming pool
• Familiar with swimming pool SOPs and adhere to requirements such as pool surveillance procedures, emergency action plans

What are we looking for?

A Fitness Centre Assistant serving Hilton Worldwide Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Previous experience working at a similar setting
• Relevant, current, and valid qualifications
• Strong customer awareness and focus
• Excellent interpersonal skills and the ability to communicate with guests
• Eager to learn with the required product knowledge
• Able to multi-task and able to work independently & as a team
• Able to swim
• Possess valid Standard CPR and AED certification
• Possess valid Standard First Aid certification

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A F&B Storekeeper will manage the goods and deliveries moving in and out of the hotel and will ensure that these deliveries reach the appropriate destinations and logged according standards.

What will I be doing?

As the F&B Storekeeper, you will manage the goods and deliveries moving in and out of the hotel and will ensure that these deliveries reach the appropriate destinations and logged according standards. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Receive and forward all goods and deliveries in and out of the hotel to the correct point of contact / storage area
• Keep accurate recordings of all incoming and outgoing goods
• Verify the accuracy and accept all purchased products into the hotel
• Assist in the daily operation of the storeroom to include, but not limited to, receiving and placing product, reconciling received items to purchase orders to verify accuracy, rotating stock, conducting inventory and issuing and delivering items to departments
• Place orders through online procurement system
• Maintain exclusive control over central stores of the hotel with respect to issue releases, control over deliveries and hotel stock counts
• Adhere to all Health and Safety procedures particularly relating to food and beverage items
• Assist and support Team Members, Managers and the wider Food & Beverage Department in a team environment
• To perform any other duties as required

What are we looking for?

A F&B Storekeeper serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and good communication skills
• Committed to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or as part of a team
• Previous store management experience with stock control responsibility in a hotel, preferably

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Bartender is concerned with the efficient and professional service of food and beverages, while ensuring guests receive optimum service in accordance with the standards, policies and procedures of the Conrad hotel and Hilton Group.

What will I be doing?

As the Bartender, you will be responsible for performing the following tasks to the highest standards:

• Maintain a high customer service focus by approaching your job with the customers always in mind.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
• Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
• Serve beverages and / or food to guests in a friendly, courteous and timely and manner, resulting in guest satisfaction.
• Prepare beverages for other servers to serve to guests, and act as the cashier for the lounge.
• Confidently knowing the beverage menu contents and able to explain them in detail to guests.
• Maintain proper and adequate set-up of the bar on a daily basis, including requisitioning and stocking of all beer, wine, spirits, paper products, straws and stirrers, condiments and produce based on projections from the daily functions sheet.
• Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices and other perishables daily to ensure product quality.
• Greet guests in a courteous and friendly manner, promote and document orders for drinks.
• Mix, garnish and present drinks using standard ingredient recipes and practice prudent portion control.
• Check guests for proper identification, detect and act upon guest inebriation as trained, demonstrating knowledge of liquor laws.
• Input orders into the register at the point of sale and create a check for each guest, including those served by other beverage servers, to maintain accountability of all beverages served.
• Receive cash from guests, return any change needed, verify validity of charges, record charges, and ensure that vouchers are properly executed in order to balance all cash.
• Complete checklists on product knowledge.
• Confidently know opening hours of all restaurants and hotel outlets.
• Recommend other restaurants and city attractions to hotel guests.
• Follow-up on any guest questions or queries immediately and if you don’t know the answer, check with your Manager.
• Ensure that all service procedures are carried out to the standards required.
• Make sure that all areas are cleaned and maintained in accordance with operating procedures.
• Take personal responsibility for the service experience of all guests in your designated area.
• Smile and greet all guests as they enter and exit the bar, even if they are not designated to your section.
• Give guest service the highest priority.
• Display professional behaviour at all times.
• Avoid offensive or impolite language.
• Report any accidents / incidents to the Supervisor / Assistant Manager / Manager.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Bartender serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Senior High School education or specialty in Hospitality.
• Good English skills to meet business needs.
• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Must have basic knowledge of food and beverage preparation and service of various alcohol.
• Able to remember, recite and promote the variety of menu items.
• Open minded and outgoing personality.
• Willing to work for long hours.
• Positive attitude.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Conrad Service Guest Service Executive is responsible for making the guest’s experience over the phone as pleasant as possible, by extending a warm greeting, assisting the guests with any special request and respond to any queries in a timely manner. The Conrad Service Guest Service Executive is to supervise the activities of the Conrad Service Center and provide efficient communication across various departments, to ensure guests receive optimum service in accordance with the standards, policies and procedures of the Conrad Hotels and Resorts.

What will I be doing?

As a Conrad Service Guest Service Executive you are responsible to oversee the Conrad Service Team activities and ensuring the completion of daily tasks. To support the Conrad Service Center Manager in the absence to communicate any updated information from the various departments to deliver outstanding guest service through every phone call. Specifically, you will be responsible for performing the following tasks to the highest standards:

• To ensure the highest standard of service is maintained showing a pleasant and courteous manner when handling calls, following the Forbes standards.
• Answer all internal and external calls pertaining guest requests, hotel restaurants bookings, handle e-mails and guest communications, responding to all enquiries and special requests.
• To handle any guest comments and to liaise with the Duty Manager when required.
• Handle several calls at any given time.
• Be knowledgeable of all hotel facilities, restaurant and bar menus and special promotions and be familiar with the different restaurant floor plans and capacity.
• Ensure maximum guest recognition and accuracy using our guest history information.
• Give adequate directions of the hotel from any locations.
• Ensure streamline communication with the team and guests and achieve consistent results.
• Follow through and constantly update the restaurant guest’s database to be efficient and consistent in relation to regulars and VIPs. This includes keeping track of Guest birthday, Anniversary to offer to make reservation, if the guest wishes to dine with us.
• Ensure all communication are efficiently made in regards to enquiries, groups or daily reservations.
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene.
• To be fully conversant with the Hotel’s emergency system and to ensure the correct procedure is known and carried out at all time.
• To ensure a high standard of telephone equipment is maintained at all times.
• To ensure all messages are handled accurately and promptly.
• To ensure all wake-up calls are correctly recorded and processed.
• To ensure all Conrad Service Center TM are familiar with any daily events occurring in the hotel and in-house VIP’s.
• To ensure full security of the Conrad Service Center is maintained at all times.
• To ensure that a practical manual backup is available and trained in case of a ‘System Down’ status.
• To have good knowledge of the procedure of handling Kipsu, SynergyMMS and OnQ PM.
• To control the hotel’s telephone and mobile phone inventory.
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Conrad Service Guest Service Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Senior High School education or specialty in Hospitality.
• Positive attitude and Excellent grooming standards
• Committed to delivering high levels of customer service
• Flexibility to respond to a range of different work situations
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Open minded and outgoing personality.
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills (Oral and Written)
• Ability to communicate effectively in Mandarin to assist Mandarin-speaking guests and handle guest enquiries, reservations, and service requests conducted in Mandarin, in line with operational requirements.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Assistant Manager assists the Restaurant General Manager with the management of Summer Palace, in line with Conrad brand standards, brand pillars and prescribed Hilton policies and procedures.

What will I be doing?

As the Assistant Manager, you will be responsible for performing the following tasks to the highest standards:

• To assist in recruiting/hire, train, supervise and discipline staffs as necessary for a smooth operation

• Conduct departmental orientation for all new team members

• Ensure the grooming standard are being met and maintained, demonstrating a professional image for our guests

• Actively check team members’ product knowledge on each shift

• Supervise the restaurant roster on a daily basis and ensure it is in line with the changing business levels, making any changes in order to achieve the F&B team service standards and budget goals

• Complete the Attendance Report for payroll purposes

• Monitor the training calendar and employee development in order to promote a climate of enthusiasm and encouragement

• To assist in completion and conducting of yearly performance evaluations for staffs.

• Ensure that all team members are briefed for the details of the shift ahead

• To maintain a high level of employee morale.

• To ensure the correct and consistent service techniques for various meal periods will be demonstrated by all staff members

• Offer team members constructive feedback about their performance after every shift in an aim to develop their skills and confidence

• Provide leadership and direction for all team members while on duty by offering professional skills and leading by example

• To attend & participate in all required meetings.

• Respond proactively to guest queries and to ensure appropriate action is taken in the absence of the manager, followed by effective communication

• Ensure that guest satisfaction is monitored and where appropriate, rectified throughout their meal experience

• Familiarize with menu items of all other outlets to recommend guests to other outlets

• Assist the Restaurant Manager in achieving the monthly budget

• Control the allocated labour for each shift to ensure that customer expectations are met whilst achieving the desired labour cost.

• Ensure the health, safety and wellbeing of customers and all team members.

• Following company’s control procedures, controlling costs without compromising standards

• Ensure that the shift is reviewed, handovers and briefings are carried out.

• Carry out any other reasonable duties and responsibilities as assigned by manager or hotel management

What are we looking for?

An Assistant Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·        Reading, writing and oral proficiency in the English and Mandarin language.

·        Willing to work a flexible schedule and holidays.

·        Be a self-motivator and motivator of others

·        Work in a safe, prudent and organized manner.

·        Have an in-depth knowledge of food and preparation

·        Have an in-depth knowledge of wine

·        Be able to relate to all levels of guests and management.

·        Have a minimum of 3 years’ experience in similar position, preferably in luxury environment

·        Have the ability to handle multiple tasks at one time.

·        Have excellent communication and organization skills

·        Be able to consistently delight and satisfy our guest

·        Have the ability to handle guest requests in a detailed manner

·        Must have excellent attention to details, and extensive service knowledge

What will it be like to work for Hilton?

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!