Total 30 job vacancies by Cmc-apac Private Limited

Company Overview

CMC APAC Pte. Ltd., part of CMC Global under CMC Corporation, is a Singapore-based regional hub delivering ICT and digital transformation solutions across Asia-Pacific. We provide AI, Data, Cloud, and next-gen technology services to drive operational efficiency and business growth.

Job Summary

We seek a skilled SharePoint Business Analyst with 5+ years of experience to bridge business needs and SharePoint solutions, driving process improvements and collaboration through expert analysis and solution design.

Responsibilities

• Serve as the SharePoint subject matter expert to guide organizational use and strategy.
• Collaborate with business stakeholders to elicit, analyze, and document SharePoint-related business requirements using interviews, surveys, workshops, and document analysis.
• Analyze business processes and recommend improvements leveraging SharePoint capabilities to enhance operational efficiency.
• Demonstrate advanced knowledge of SharePoint architecture, features, and functionalities to optimize solutions aligned with business goals.
• Translate business requirements into detailed technical specifications and SharePoint solutions in partnership with technical teams and architects.
• Design and implement workflows using SharePoint Designer and Power Automate to automate business processes.
• Collaborate with stakeholders to streamline workflows and improve collaboration through SharePoint tools.
• Analyze and interpret SharePoint data to generate actionable insights supporting business decision-making.
• Create and maintain comprehensive documentation including business requirements, process flowcharts, and user manuals.
• Support testing teams by defining UAT scenarios and assisting end users to ensure solutions meet business needs.
• Stay updated on SharePoint technologies, trends, and best practices to recommend continuous improvement strategies.
• Facilitate user training sessions to ensure effective adoption and utilization of SharePoint solutions.
• Apply Agile Scrum methodologies to manage product backlog, write clear user stories, prioritize features, and plan iterative releases.
• Collaborate effectively with cross-functional teams and communicate clearly with both technical and non-technical stakeholders.

Preferred competencies and qualifications

• Bachelor’s degree in Business Administration or related field.
• Experience working in a global environment.
• Familiarity with business analysis tools such as Jira, Azure DevOps, and prototyping tools like Figma.
• Proficiency in Microsoft Office applications including Word, Excel, PowerPoint, and Visio.
• Knowledge of SharePoint Online and SharePoint Server on-premises versions (2010, 2013, 2016, 2019, Subscription Edition).
• Experience in SharePoint migration projects, including planning and execution.
• Understanding of SharePoint security models and best practices.
• Experience in change management processes related to SharePoint implementations.
• Knowledge of UX principles to ensure user-friendly SharePoint solutions.

Role Overview
Our Digital Team aims to spearhead the digital transformation of large-scale enterprise and public sector systems.

The team was established to develop new capabilities focusing on strategic systems of engagement where ICT provides a differentiating factor to end users.

The team delivers digital information and transactional services leveraging Agile Application Development, Analytics, User Experience Design, Design Thinking, and Web Application Performance Optimisation.

Who We Are Looking For
We are seeking a capable and motivated Level 2 (L2) Application Support Engineer to join our operations and support team.

You will play a critical role in ensuring the stability, reliability, and performance of our production systems by investigating incidents, resolving complex technical issues, and working closely with engineering and infrastructure teams.

You will be part of a cross-functional team that values service reliability, operational excellence, automation, and continuous improvement in the systems we support.

Responsibilities

Incident & Application Support
• Provide second-line (L2) support for production and staging systems, handling escalations from L1 Support.
• Investigate application errors, system alerts, performance degradation, and integration issues.
• Restore services within agreed SLA/OLA timelines and ensure proper incident closure.

Troubleshooting & Root Cause Analysis
• Perform in-depth troubleshooting using logs, metrics, and monitoring tools.
• Conduct root cause analysis (RCA) for recurring or high-impact incidents.
• Propose and implement corrective and preventive actions to reduce incident recurrence.

Collaboration & Escalation
• Work closely with L3 engineers, DevOps, and vendors to resolve complex technical issues.
• Provide clear technical findings, logs, and evidence when escalating issues.
• Participate in incident bridges, post-incident reviews, and operational discussions.

Operational Excellence
• Monitor system health, alerts, dashboards, and logs to proactively identify issues.
• Execute approved configuration changes, patches, and operational fixes.
• Support deployment, release, and maintenance activities when required.

Automation & Continuous Improvement
• Contribute to automation of operational tasks, monitoring, and alerting where applicable.
• Identify gaps in runbooks, SOPs, and operational processes and drive improvements.

Documentation
• Maintain and update runbooks, troubleshooting guides, and knowledge base articles.
• Document incident resolutions and operational procedures clearly and accurately.

Role Overview
The Project Manager is the single point of contact for the client and is accountable for the end-to-end delivery of an application maintenance and support contract covering an enterprise Geographical Information System (GIS) platform. This role leads day-to-day service operations, owns the delivery schedule, manages SLA performance, and coordinates the full lifecycle of service requests (SRs), incidents, and change requests.

The Project Manager will maintain the Project Management Plan, chair internal and client governance forums, manage security audit and compliance activities, and ensure timely mobilisation, replacement, and handover of project personnel.

Key Responsibilities

Client Management & Communication
• Act as the single, named point of contact between the delivery team and the client's representative for all operational matters.
• Chair weekly client check-ins and monthly service review meetings; minute decisions and follow up on action items.
• Produce and submit a formal monthly progress report covering service level performance, milestones, problems and status, task progress, system availability, response time, batch job health, incident trends, and security and risk status.
• Manage all escalations from the client and ensure prompt, transparent communication during Severity 1 and Severity 2 incidents.

Service Level & Performance Management
• Monitor and govern contractual SLAs, including system availability (≥99.5% per calendar month), incident response and resolution times, and application performance targets (e.g. 60-second GIS map and data loading threshold for 90% of cases).
• Maintain an SLA dashboard; identify breach risks early and drive corrective actions with the technical team.
• Own the liquidated-damages exposure view; escalate breach risks to the Project Director proactively.

Service Request & Change Management
• Coordinate the full service request lifecycle from client initiation through assessment, proposal, approval, delivery, testing, and sign-off.
• Administer change control procedures — change impact assessment, approvals, deployment scheduling, and rollback plans.
• Maintain the configuration and change registers; ensure every change is traceable and properly documented.

Incident, Problem & Risk Management
• Coordinate incident response across the team; ensure adherence to the incident handling procedure and service-level response windows.
• Drive problem management and post-incident reviews for Severity 1 incidents; ensure preliminary and full post-incident reports are delivered within contracted timelines.
• Maintain the project risk register; facilitate periodic risk reviews with internal and client stakeholders.

Security, Audit & Compliance Coordination
• Coordinate security audits and penetration tests led by independent consultants; ensure evidence, access, and remediation plans are delivered on time.
• Track personnel security clearances, confidentiality undertakings, and access reviews.
• Maintain compliance with relevant Singapore government ICT security policies and the client's internal policies.

Team & Resource Management
• Plan and balance workload across the technical team; manage leave schedules and on-call rotations.
• Manage replacement of key personnel in line with approved procedures (including at least 3 weeks of handover shadowing and written replacement approvals).
• Onboard new staff, coordinate security vetting, and maintain personnel documentation and CV records.

Documentation, Reporting & Administration
• Maintain and update the Project Management Plan and all supporting governance artefacts.
• Oversee documentation quality across functional specs, design documents, user guides, administration guides, and software lists.
• Manage monthly invoicing, commercial tracking, and payment administration for the engagement.

Transition & Exit Management
• Lead interim and final transition-in plans during mobilisation; include shadowing and reverse-shadowing arrangements with any incumbent vendor.
• Plan and lead the exit plan in the final 6 months of the contract, including training and handover to any incoming vendor or client team.

Key Requirements

Experience
• Minimum 5 years of demonstrated experience as a project manager leading application maintenance or managed services engagements.
• Proven experience managing SLA-bound service delivery contracts with incident severity models (Severity 1/2/3) and structured service request processes.
• Hands-on experience preparing and presenting formal monthly progress reports and SLA dashboards to client stakeholders.
• Experience coordinating security audits, vulnerability assessments, or penetration tests conducted by independent consultants.

Skills & Competencies
• Strong command of service management practices (ITIL-aligned) — incident, problem, change, release, and configuration management.
• Excellent written and verbal English communication; ability to translate technical issues into clear business language for client leadership.
• Strong organisational and multi-tasking skills; able to manage simultaneous service requests, incidents, and governance tasks under tight timelines.
• Competent use of project and service management tooling (e.g. MS Project, Jira, ServiceNow, or equivalent helpdesk platforms).
• Sound risk management and negotiation skills; confident in managing difficult conversations with client stakeholders.

Qualifications
• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline.
• Must be Singapore-based and eligible to work in Singapore.
• Able to obtain and maintain the relevant government security clearance for the engagement.

Nice-to-Have Qualifications
• PMP, PRINCE2 Practitioner, or equivalent project management certification.
• ITIL v4 Foundation (or higher) certification.
• Prior experience delivering services to Singapore government agencies or statutory boards.
• Working familiarity with Esri ArcGIS Enterprise / ArcGIS Pro platforms and geospatial delivery contexts.
• Exposure to Microsoft SQL Server-based environments and Windows Server operations.
• Experience working under Government Commercial Cloud (GCC) operating models.
• Awareness of the Personal Data Protection Act (PDPA) and the Data Protection Trustmark (DPTM) framework.

Role Overview
The Senior GIS Engineer / Tech Lead is the technical authority for a production Esri ArcGIS Enterprise environment supporting a Singapore government statutory board. This role leads complex service request delivery through the full software development lifecycle, owns platform administration for ArcGIS Enterprise and the underlying Microsoft SQL Server geodatabase, and leads incident resolution for critical production issues.

Embedded within this role is a DevSecOps remit — OWASP Top 10 reviews, secure coding practices, AES-256 encrypted data transfers, penetration test remediation, and code reviews. The Tech Lead also acts as the technical mentor for the GIS Support Engineer, drives architectural decisions, and maintains the technical design documentation for the platform.

Key Responsibilities

Service Request Delivery (Full Software Development Lifecycle)
• Lead the design, development, unit testing, UAT support, deployment, and documentation of complex service requests on the ArcGIS Enterprise platform.
• Prepare technical feasibility analyses, design specifications, and impact assessments for proposed changes.
• Perform change impact analysis, rollback planning, and deployment co-ordination with the client's infrastructure FM team.

ArcGIS Enterprise Platform Administration
• Administer the ArcGIS Enterprise Standard stack — Portal for ArcGIS, ArcGIS Server, ArcGIS Data Store, and Web Adaptor — including health monitoring, configuration, and version upgrades.
• Manage ArcGIS Pro (Creator and Professional) licences, user entitlements, and named-user provisioning.
• Maintain map services, REST API endpoints, layer publication, tile caches, and geoprocessing services.
• Own geodatabase management — schema design, spatial indexing, geodatabase compression and analysis, and performance tuning of SQL Server spatial workloads.
• Optimise map, data, and service performance so that map and data loading meets or exceeds the 60-second threshold in at least 90% of cases.

Incident Management (Sev-1 / Sev-2 Lead)
• Act as the technical incident commander for Severity 1 critical incidents; drive rapid bypass, full resolution, and permanent fix within contracted timelines.
• Lead Severity 2 investigation and resolution; co-ordinate with the client's FM team for any infrastructure-related issues.
• Author preliminary and full post-incident review reports, including cause analysis, corrective actions, and preventive measures.
• Track and update incident progress on the client's helpdesk support platform and associated trackers.

DevSecOps & Secure Engineering
• Integrate security into the SDLC — threat modelling for new features, OWASP Top 10 checks on all code, static analysis, and secure code reviews.
• Implement and maintain AES-256 encryption for classified data transfers over SFTP (including key management).
• Support independent penetration tests and vulnerability assessments; lead remediation of findings.
• Ensure the system is free from known vulnerabilities (injection, XSS, CSRF, broken authentication, insecure storage, insufficient transport layer protection, unvalidated redirects, and similar).
• Participate in and support security and compliance audits; provide technical evidence and remediation within agreed timelines.

Batch Jobs, REST APIs & Integrations
• Maintain scheduled batch jobs — monitoring, failure diagnosis, and root-cause resolution.
• Maintain REST API endpoints serving downstream systems; manage versioning, backward compatibility, and documentation.
• Co-ordinate with the client's infrastructure FM team, Esri support, and third-party vendors for integrated issue resolution.

Patch Management & Upgrades
• Assess ArcGIS Enterprise point releases, patches, and version upgrades; plan and execute upgrades with minimum disruption.
• Assess operating system (Windows Server 2019), database (SQL Server 2019), and browser/client software patches for compatibility and impact.
• Plan and co-ordinate scheduled solution downtime in line with the client's change management procedure.

UAT Environment & Test Support
• Maintain the ArcGIS Enterprise application layer on the UAT environment; refresh base test data sets and support end-to-end flow testing at no additional cost.
• Prepare and review UAT plans; ensure UAT acceptance criteria are met before production deployment.

Technical Leadership & Mentorship
• Serve as technical authority for all design and architecture decisions on the platform.
• Mentor the GIS Support Engineer; conduct peer code reviews and quality assurance on their deliverables.
• Monitor Esri release notes, industry trends, and platform updates; brief the client on new features and relevant roadmap items.
• Maintain and continuously improve the platform's technical documentation — functional specs, design specs, architecture diagrams, user guides, administration guides, and software inventories.

Key Requirements

Experience (Mandatory)
• Minimum 5 years of hands-on GIS application development and maintenance experience.
• At least 2 years of demonstrated experience working with Esri ArcGIS software (ArcGIS Enterprise and/or ArcGIS Pro).
• Experience leading Severity 1 incident resolution in a production environment with formal SLAs.
• Experience owning at least one end-to-end ArcGIS Enterprise deployment, upgrade, or major platform change.

Core Technical Skills
• Esri ArcGIS Enterprise Standard (v11.3 or above) — Portal, Server, Data Store, Web Adaptor; administration, map services, tile caches, and REST endpoints.
• Esri ArcGIS Pro — geoprocessing, map authoring, and geodatabase management.
• Microsoft SQL Server (2019 or above) — enterprise geodatabase, spatial indexing, query tuning, and maintenance.
• Windows Server 2019 operations — services, tasks, logs, and scripted administration.
• Core programming technologies: .NET (C#/ASP.NET), Python (ArcPy, scripting automation), JavaScript (incl. ArcGIS API for JavaScript), HTML, and T-SQL.
• Secure file transfer using SFTP with AES-256 file-level encryption; key management and secure data handling.
• Source control (e.g. Git), issue/change tracking, and helpdesk platforms for progress tracking.

Security & Governance
• Solid working knowledge of the OWASP Top 10 and secure coding practices for web applications.
• Experience supporting independent security audits, penetration tests, and remediation planning.
• Awareness of Singapore government ICT security policies, data classification handling, and change management disciplines.

Qualifications
• Bachelor's degree in Computer Science, Geographic Information Systems, Geomatics, Information Technology, Engineering, or a related discipline.
• Must be Singapore-based and eligible to work in Singapore.
• Able to obtain and maintain the relevant government security clearance for the engagement.

Personal Attributes
• Strong analytical and problem-solving skills; calm under pressure during critical incidents.
• Self-motivated; stays current with Esri releases, SQL Server updates, and related technology trends.
• Clear written and verbal English communication; comfortable writing technical documentation and incident reports.

Nice-to-Have Qualifications
• Esri certifications — ArcGIS Enterprise Administration Associate/Professional, ArcGIS Pro Professional, or ArcGIS Developer Professional.
• Microsoft SQL Server certifications (Azure Database Administrator Associate or equivalent).
• Certified Information Systems Security Professional (CISSP), CSSLP, or equivalent security certification.
• Experience with Government Commercial Cloud (GCC 2.0) or hardened intranet-zone deployments.
• Experience with ArcGIS Online, FME, or ETL tooling for spatial data.
• Familiarity with containerised or CI/CD-based deployment patterns.
• Prior DPTM (Data Protection Trustmark) or PDPA implementation experience.
• Experience supporting 24x7 on-call coverage for geospatial platforms.

Role Overview

• We are seeking a Product Manager with technical expertise to focus on the solution design, development, and support aspects of a digital health platform.
• While the role includes core product management responsibilities (e.g. prioritisation and stakeholder alignment), it is technical-leaning and requires hands-on technical leadership across architecture, engineering execution, and production support.

Skillsets

General
a. Strong analytical, conceptualisation, and problem-solving skills, including the ability to analyse user requirements and resolve complex technical issues with deep domain and architecture expertise.
b. Ability to prioritise maintainability, reliability, security, and scalability alongside product delivery, balancing immediate delivery with long-term quality.
c. Experience participating in roadmap and backlog discussions, providing technical input, surfacing complexity trade-offs, and communicating technical considerations effectively to non-engineering stakeholders to influence product and technical planning decisions.
d. Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges and recommend solutions that drive optimal product value.
e. Results- and customer-oriented.
f. Team player with strong organisation and stakeholder management skills.
g. Experience working with UX, Data, and other functions to support cross-functional delivery and drive alignment.
h. Demonstrated ability to lead and guide software engineering teams, mentoring peers and supporting team development.
i. Drive continuous improvement, foster a culture of learning and growth, and champion collaborative team practices.
j. Adaptability to fast-paced environments and changing project requirements whilst maintaining focus on system quality and team standards.

Technical
a. Minimum 5 years of relevant experience in software/application development, gained through roles such as software development, application management, systems implementation, or technical leadership.
b. Minimum 3 years of hands-on software development experience using Java, Python, JavaScript, Node.js, or similar languages.
c. Experience delivering at least one AI-related project, with practical use of GenAI or similar technologies.
d. Expertise in mobile and web technologies, including React, Angular, Spring Boot, Django, or equivalent frameworks.
e. Strong understanding of software design principles, data structures, algorithms, and modern design patterns; able to evaluate solution options and architectural trade-offs.
f. Experience with cloud platforms and modern engineering practices (Agile, DevOps, CI/CD, automated testing, containers such as Docker/Kubernetes), including end-to-end delivery with post-release support ownership and risk mitigation.
g. Experience supporting databases (MSSQL, Oracle, Cosmos DB, PostgreSQL, etc.).
h. Solid understanding of cybersecurity principles and data privacy/compliance requirements.
i. Demonstrated ability to design and build high-quality, scalable, and resilient solutions spanning multiple components/services.

Nice-to-Have (Added Advantage)

k. Experience in vendor and contract management; change/service request management; and problem/incident management.
l. Experience supporting large-scale or regulated environments.
m. Experience in application operations and production support.
n. Healthcare domain knowledge.

Roles & Responsibilities

a. Own product delivery for assigned modules/capabilities, translating problem statements into implementable technical scopes, milestones, and release plans.
b. Partner with product owners/managers and business users to refine requirements into user stories, technical requirements, and clear acceptance criteria, ensuring end-to-end traceability.
c. Own and maintain the backlog for assigned technical domains, including prioritisation, dependency management, and release sequencing with clear trade-offs.
d. Lead technical planning and execution with engineers and vendors to deliver robust, scalable, and secure solutions, owning delivery across moderately complex scopes.
e. Define release readiness/go-live criteria (functional, non-functional, security, and operational), ensuring approvals, documentation/runbooks, and support arrangements are in place prior to deployment.
f. Own the technical operations posture for the platform, ensuring availability and resiliency, monitoring and observability, incident response, and compliance with IT/security and data protection requirements.
g. Perform rapid prototyping to validate technical feasibility, de-risk solution options, and demonstrate effectiveness of digital solutions to stakeholders.
h. Identify technology innovations and engineering improvements to continuously enhance the product/platform and drive measurable business value.
i. Define success metrics (KPIs) and track outcomes (e.g. adoption, performance, reliability, supportability), and drive delivery towards measurable results.
j. Provide technical leadership to review vendor proposals/solutions in outsourced or co-sourced environments, ensuring architectural alignment, quality, security, and delivery readiness.
k. Define, govern, and enforce architecture and technical design standards through design/code reviews, reusable patterns, and decision records.
l. Guide triage and resolution of complex technical issues, stepping in hands-on (including coding) for critical cases, and drive post-incident reviews with preventive actions.
m. Review and ensure effective troubleshooting and performance optimisation of applications and drive proactive refactoring to reduce technical debt and improve maintainability.
n. Drive technical documentation and knowledge sharing; mentor engineers through design guidance, code reviews, and pairing, and advocate engineering best practices (version control, automated testing, quality standards).
o. Ensure effective DevOps practices are in place (CI/CD, monitoring/alerting, release automation) and review test automation approaches to improve delivery quality and speed.

Logistics

• The Product Manager (Technical) will report to a designated Reporting Officer.

Key Responsibilities & Accountabilities

1. Daily Operational Support
• Perform BAU tasks including incident ticketing management, holiday settings, stock inventory management, events, notices, stock inventory verifications, portfolio and corporate actions-related activities, user access management, exchange connectivity/upgrade testing, annual BCP/DR, sanity checks, etc.
• Stakeholder Management: Collaborate with internal stakeholders to ensure timely issue escalation and resolution.
• Vendor Management: Manage market data providers, counterparties, and third-party vendors.
• Data Analytics & Reporting: Prepare business metrics (e.g. channel-wise trade volume reports), usage statistics, and performance metrics.
• Training & Documentation: Create internal training materials (e.g. platform-specific FAQs for support teams) and develop client-facing guides/videos (e.g. “How to use advanced charting tools”).

2. Issue Management & System Support
• Unified Support Desk: Manage cross-platform incidents, including triaging with IT and vendors, tracking lessons learnt, RCA, fixes, and deployments.
• Compliance & Trade Disputes: Handle queries from authorities, trade investigations, and dispute resolution fact-finding.
• Health Checks & Runbooks: Conduct regular stand-up calls, perform due diligence on vendor monitoring/health checks, execute pre/post-release sanity checks, and maintain platform runbooks.
• Scheduled Downtime: Plan and communicate maintenance windows across platforms to minimise user impact and coordinate sanity checks.
• SLA Adherence: Monitor response/resolution times, unscheduled downtime, maintenance communications, performance, and load metrics.
• UX Monitoring: Analyse user feedback/complaints to identify pain points (e.g. trade execution delays) and collaborate with UX/UI teams.

3. Mini Projects & Training
• Support requirements gathering and User Acceptance Testing (UAT).
• Work with internal teams on test execution, post-deployment verification, and issue tracking.
• Assist in preparing training materials and supporting training sessions for internal users.

Qualifications & Skills

• Education: Diploma or Bachelor’s degree in Business, Finance, or a related field.
• Experience: 3–5 years of experience in online trading platforms or financial services, covering incident, problem, change, testing, and operations management.
• Accountability: Takes ownership of assigned responsibilities and follows through to ensure successful completion of tasks. Demonstrates reliability and a strong sense of responsibility in day-to-day operations.
• Independent & Team-Oriented: Capable of working independently with minimal supervision while also being an effective team player who contributes positively to group objectives.
• Communication Skills: Strong written and verbal communication skills, with the ability to convey information clearly and professionally to both internal and external stakeholders.
• Operational Excellence Mindset: Passionate about improving processes, enhancing system performance, and driving continuous operational efficiency through proactive problem-solving and innovation.

Key Responsibilities & Accountabilities

• Own end-to-end delivery for trading platform initiatives (e.g. new features, regulatory changes, migrations, resiliency improvements), ensuring scope, timeline, cost, and quality objectives are met.
• Manage stakeholders across business, vendors, and regulators, translating business and operations requirements into executable delivery plans.
• Drive risk, issue, and change management with a strong focus on production stability, peak market hours readiness, BCP/DR, and regulatory compliance.
• Ensure governance and execution rigor, including RAID tracking, executive reporting, milestone reviews, and adherence to SDLC / Agile delivery standards.
• Coordinate releases and dependencies across OMS, market connectivity, risk, middle/back office, and infrastructure teams to avoid trading disruption.
• Organise and facilitate meetings, workshops, and project touchpoints.
• Support User Acceptance Testing (UAT) preparation, migration, rollout activities, and post-implementation tracking where applicable.
• Take post-implementation accountability by driving defect resolution, production incident reviews, and continuous improvement of platform delivery and controls.

Qualifications & Skills

• Education: Diploma or Bachelor’s degree in Business, Finance, or a related field.
• Experience: 3–5 years of project management experience, preferably in online trading platforms or financial services, covering initiation, planning, execution, monitoring, and closure.
• Accountability: Takes ownership of assigned responsibilities and follows through to ensure successful completion of tasks. Strong organisational and time-management skills.
• Communication & Stakeholder Management: Strong written and verbal communication skills, with the ability to convey information clearly and professionally to both internal and external stakeholders.
• Independent & Team-Oriented: Capable of working independently with minimal supervision while also being an effective team player who contributes positively to group objectives.
• Excellence Mindset: Detail-oriented, proactive, and willing to learn.

Role Overview

As a Data and Systems Business Analyst (Service Transformation & Planning), you will play a crucial role in overseeing and coordinating various aspects of data and technology initiatives within the business domain to support service delivery transformation.

Key Responsibilities

Data Governance & Data Sharing
• Support cross-organisation data sharing initiatives by defining clear data exchange processes, governance mechanisms, and technical standards in compliance with data privacy and regulatory requirements.
• Drive adoption, usage, and alignment of data systems to enable integration across systems and partner entities.
• Support the design and deployment of interoperable digital and data architectures that enable seamless and citizen-centric service delivery.

Shaping Service Experience through Insights & Requirements
• Lead engagement with stakeholders to capture strategic requirements and feedback that shape future digital and data service delivery systems.
• Design and conduct user research, including surveys and focus group discussions, to better understand user needs.
• Translate operational needs and user behaviours into actionable system requirements and feature roadmaps.
• Elevate operational insights into long-term planning to anticipate demand and design future-ready solutions.

Programme Leadership & Governance
• Oversee and steer multiple project workstreams to achieve service transformation outcomes.
• Establish governance mechanisms and monitor programme health across delivery milestones.
• Anticipate risks and implement mitigation strategies to ensure alignment with organisational digital and service strategies.
• Provide oversight of project reporting, executive briefings, and progress updates for senior leadership and decision-makers.

Cross-Functional Collaboration & Strategic Partnerships
• Build and sustain strong partnerships with internal teams and stakeholders to co-create technology-enabled solutions that balance user experience, innovation, and operational efficiency.
• Act as a strategic integrator, aligning diverse priorities and fostering cohesive service delivery across teams.

Risk, Foresight & Continuous Improvement
• Develop clear, concise, and compelling reports, dashboards, and presentations for senior management.
• Ensure project learnings are captured and translated into insights to support continuous improvement and strategic planning.

Reporting & Documentation
• Prepare clear and concise reports, dashboards, and presentations for senior management.
• Ensure all key project information is accurately documented and easily accessible.

Requirements

Work Experience, Competencies & Personal Traits
We are looking for motivated individuals who are self-starters in a fast-paced environment and enjoy solving complex system challenges. You should be comfortable navigating ambiguity, driving large-scale change, and applying experimentation and prototyping to deliver innovative solutions.

Key Competencies

Working Effectively with Stakeholders
• Able to work closely with senior management and cross-functional teams to drive service transformation initiatives.
• Influence stakeholders towards a shared vision of seamless service delivery.

Thinking Clearly and Making Sound Judgements
• Strong analytical and critical thinking abilities.
• Able to work with ambiguity and synthesise information to propose and implement effective solutions.

Creative Thinking and Problem Solving
• Apply design methodologies to uncover insights and address service challenges.
• Demonstrate creativity in solving complex problems.

Technical and Data Acumen
• Strong understanding of data systems, governance frameworks, and integration processes.

Additional Requirements

• Experience in project management and Agile/Scrum methodologies will be advantageous.
• Experience with data infrastructure or technology projects is preferred.

Work Experience

Minimum 5 years of experience in at least two of the following areas:
• Data Governance and Management
• Service Design and Experience Management
• Service Strategy, Policy, and Planning
• Service Operations and Management
• Digital Transformation
• Product Management
• Project Management

Personal Traits

• Excellent communication, presentation, and stakeholder management skills.
• Ability to bridge strategic thinking with practical implementation.
• Ability to articulate complex technical concepts to non-technical audiences.

Role Overview
The GIS Support Engineer provides the daily operational backbone for a production Esri ArcGIS Enterprise environment, delivering proactive monitoring, first-response incident handling, routine GIS administration, lower-complexity service request delivery, and embedded quality assurance. The role also owns operational documentation and provides on-call coverage in rotation with the rest of the technical team.

The GIS Support Engineer works closely with the Senior GIS Engineer / Tech Lead, who provides technical mentorship and code review, and escalates complex issues according to the agreed severity model.

Key Responsibilities

Daily Monitoring & Service Health
• Perform daily health checks on the ArcGIS Enterprise platform — Portal status, map service availability, REST API endpoints, and batch job runs.
• Maintain the operational dashboard; alert early on anomalies in service availability, response time, or batch job completion.
• Contribute to the 99.5% monthly system availability target through proactive monitoring and rapid first-response action.

Routine GIS Administration
• Create, author, publish, start, stop, and refresh map and geoprocessing services.
• Add, remove, and configure map layers; manage symbology, cartography, and scale dependencies.
• Create and manage cache for various layers and groups of layers; tile cache maintenance.
• Monitor and maintain spatial data currency and integrity; flag data issues to the Tech Lead.
• Optimise layers for performance; regular geodatabase compress and analyse runs as directed.

Service Request Delivery (Lower Complexity)
• Deliver service requests of smaller complexity (typically up to 3 man-days) end-to-end — analysis, implementation, testing, and documentation.
• Prepare and maintain functional specifications, design notes, user guides, and administration guides for delivered changes.
• Escalate higher-complexity service requests to the Senior GIS Engineer / Tech Lead with a clear handover.

Incident Response (Sev-2 / Sev-3 First Responder)
• Act as first responder for Severity 2 and Severity 3 incidents; acknowledge within the response window and drive initial diagnosis.
• Immediately escalate Severity 1 incidents to the Senior GIS Engineer / Tech Lead and Project Manager.
• Track and update incident progress and resolution on the client's helpdesk support platform.
• Co-operate with the client's infrastructure FM team for issues that cross the application/infrastructure boundary.

Batch Jobs & REST API Monitoring
• Monitor the scheduled batch jobs daily; raise alerts and perform first-level troubleshooting on failures.
• Perform daily REST API endpoint health checks; log response times and escalate anomalies.

UAT, Testing & Quality Assurance
• Prepare and refresh base test data sets for UAT and independent testing; support end-to-end flow testing.
• Execute test cases, log defects, track them through retest and closure, and maintain the defect register.
• Perform regression checks after service request deployments to production.

Documentation & Reporting
• Maintain operational documentation — administration guides, runbooks, service logs, and change records — after every change.
• Supply operational data (incident logs, service metrics, batch job history) to the Project Manager for the monthly progress report.

End-User Support & On-Call Coverage
• Respond to ad-hoc user queries and provide day-to-day guidance on the use of the system (approximately 20 active users).
• Participate in the on-call roster for out-of-hours support; maintain readiness to handle Emergency Service Requests.

Key Requirements

Experience (Mandatory)
• Minimum 2 years of hands-on experience supporting, administering, or developing on Esri ArcGIS software (ArcGIS Enterprise and/or ArcGIS Pro).
• Experience working within a formal service management process (incident, problem, change) with defined SLAs.
• Experience using a helpdesk or IT service management platform to log and track tickets.

Core Technical Skills
• Esri ArcGIS Enterprise (v11.x) — map services, Portal, layer publication, and basic server administration.
• Esri ArcGIS Pro — map authoring, geoprocessing, and geodatabase handling.
• Python (ArcPy and general scripting) for automation and data processing.
• Working knowledge of JavaScript, HTML, and the ArcGIS API for JavaScript for lightweight web map and widget work.
• Microsoft SQL Server basics — T-SQL queries, joins, indexing concepts, and spatial data types.
• Windows Server operations — services, tasks, logs, and basic PowerShell.
• Version control (Git), ticketing/helpdesk tools, and documentation tooling (e.g. Confluence, SharePoint, or equivalent).

Personal Attributes
• Strong attention to detail, disciplined operational habits, and a user-first mindset.
• Clear written and verbal English communication; able to document issues and solutions crisply.
• Willingness to participate in an on-call rotation and respond to out-of-hours incidents when required.
• Eagerness to learn — stays current on ArcGIS releases, SQL Server updates, and geospatial best practices.

Qualifications
• Diploma or Bachelor's degree in Computer Science, Geographic Information Systems, Geomatics, Information Technology, or a related discipline.
• Must be Singapore-based and eligible to work in Singapore.
• Able to obtain and maintain the relevant government security clearance for the engagement.

Nice-to-Have Qualifications
• Esri ArcGIS certifications (e.g. ArcGIS Pro Foundation, Enterprise Administration Associate).
• Microsoft SQL Server (e.g. Azure Database Administrator Associate) or comparable database certification.
• Exposure to .NET / C# development for ArcGIS customisations or add-ins.
• ISTQB Foundation (or similar) testing certification and experience with structured QA methodologies.
• ITIL v4 Foundation certification.
• Prior experience supporting Singapore government agencies or statutory boards.
• Awareness of OWASP Top 10 web application security risks.
• Familiarity with Government Commercial Cloud (GCC) or similar hardened cloud environments.

Position Overview

The Change Catalyst will drive organisational transformation across our Client’ Organisation by embedding change management capabilities through digital innovation approaches. This role supports our Client’s digital transformation by enabling divisions to transition from traditional project-based to agile, outcome-driven operating models through experiential learning and capability building.

Key Responsibilities

1. Design and Develop Change Management Programme

·       Conduct comprehensive change readiness assessments and develop tailored transformation roadmaps for assigned divisions.

·      Design change interventions and experiential learning approaches that embed new ways of working.

·      Create cultural transformation programmes and mindset development interventions that build adaptive capacity.

·      Develop bootcamps, development programmes, and peer learning frameworks for network building.

·      Design structured networking and mentorship programmes to enable cross-divisional collaboration.

·      Contribute change management expertise to strategy development and programme design.

2. Deliver and Implement Change in Organisation

·      Facilitate leadership engagement sessions to secure commitment and alignment across divisions.

·       Implement change interventions using hands-on experimentation and structured change processes.

·       Deliver cultural transformation programmes through hackathons, prototyping sessions, and innovation activities.

·       Execute bootcamps and development programmes to support network growth and capability building.

·       Coordinate cross-divisional networking events and mentorship programmes.

·       Provide change management consultation and guidance to digital innovation initiatives and platform transitions.

3. Monitor and Iterate

·      Establish and maintain divisional change networks and communities of practice.

·       Provide ongoing mentorship and coaching to divisional champions and change advocates.

·       Collaborate with corporate functions to identify transformation enablers and address systemic barriers.

·       Monitor transformation progress and assess intervention effectiveness across assigned divisions.

·       Report on change management outcomes and provide strategic recommendations for programme refinement.

·       Support governance model transitions through continuous change management oversight.

Required Qualifications & Experience

Essential:

• Bachelor's degree in business, Psychology, Organisational Development, or related field
• 5-8 years' experience in change management, organisational development, or transformation roles
• Demonstrated experience in designing and delivering capability building programmes
• Strong facilitation and stakeholder engagement skills across diverse organisational contexts
• Experience working in complex, multi-stakeholder environments (government/public sector preferred)
• Understanding of digital transformation challenges and agile operating models

Desirable:

• Change management certification (e.g., Prosci, ADKAR, Kotter)
• Experience with agile methodologies and product management approaches
• Background in education sector or understanding of public sector operating environments
• Experience with experiential learning design and adult learning principles
• Track record of successful large-scale organisational transformation initiatives

Key Competencies

• Change Leadership: Ability to inspire and guide others through transformation journeys
• Systems Thinking: Understanding of complex organisational dynamics and interdependencies
• Stakeholder Management: Building trust and alignment across diverse groups and levels
• Learning Design: Creating engaging, experiential learning interventions that drive behaviour change
• Adaptability: Thriving in ambiguous, rapidly evolving transformation environments
• Communication: Translating complex change concepts into practical, actionable guidance
• Collaboration: Working effectively across divisions and with technical teams

Application Requirements

Candidates should demonstrate through their application:

1. Change Management Portfolio: Examples of successful transformation initiatives led or supported
2. Capability Building Experience: Evidence of designing and delivering effective learning interventions
3. Stakeholder Management: Examples of building alignment and commitment across complex organisations
4. Digital Transformation Understanding: Knowledge of agile approaches and digital adoption challenges
5. Public Sector Awareness: Understanding of government operating environments and transformation challenges

Job Purpose / Summary

• Be part of a high-performing, multi-disciplinary digital solutions division within our client’s organisation.
• Develop and maintain digital applications supporting policy and operations in Singapore’s social service sector.
• Support the organisation’s expanding digital platform capabilities through application development and system integration.
• Design, build, and maintain robust, scalable, secure, and user-friendly low-code applications.
• Enable efficient business operations, service delivery, and stakeholder engagement across digital products.

Key Responsibilities

• Assist in designing and developing web and mobile applications using the OutSystems platform.
• Collaborate with product teams, business analysts, and stakeholders to translate business requirements into technical solutions.
• Design, develop, and deploy user interfaces, workflows, and system integrations.
• Support application integrations across internal platforms and external systems.
• Maintain application architecture and infrastructure for operational, reporting, and analytical workloads.
• Implement application testing, validation, and optimisation to ensure quality and performance.
• Monitor applications and systems to detect issues and performance bottlenecks.
• Support the maintenance and enhancement of existing OutSystems applications.
• Troubleshoot and resolve application-related issues.
• Create and maintain application development documentation and system configuration records.

Job Requirements

Qualifications & Experience

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field.
• 3–5 years of experience in OutSystems solution delivery.
• Experience delivering applications for public sector projects is preferred.
• OutSystems certifications are an advantage.

Skills

• Understanding of application architecture and design patterns within OutSystems.
• Proficiency in OutSystems development, including web services integration and API development.
• Knowledge of relational and non-relational databases and query languages.
• Familiarity with AWS cloud services (e.g. S3, Lambda, API Gateway, DynamoDB).
• Understanding of application security, access controls, and logging.
• Exposure to version control systems (e.g. Git) and CI/CD practices.

iOS Developer (Mobile)

We Build Reliable Solutions – For Customers, Company, and Country.
You will be part of the Digital Technology Team and work with fellow engineers to innovate, build, and deploy digital products that empower more than 3,800 employees within our client’s organisation.

Our solutions enable sustainable, high-quality lifestyles, help consumers save energy and cost, and support national goals for a sustainable and liveable city. Now, imagine the impact you can create.

Job Overview

• You will be part of the iOS development team and work closely with Android and backend teams to roll out mobile app features for both internal and external customers.
• We are looking for engineers who are passionate about building high-quality mobile experiences and enabling product teams, business stakeholders, and partners to iterate faster.
• The successful candidate is self-driven, passionate, and comfortable executing consistently in an agile, fast-paced environment.
• You are expected to leverage modern development tools, including AI-assisted coding tools, to improve developer productivity, code quality, and delivery speed.

What You’ll Do

• Develop, enhance, and maintain our suite of iOS applications using Swift.
• Collaborate within a Scrum team to design, implement, test, and ship mobile features.
• Actively use AI tools (e.g. GitHub Copilot, ChatGPT, or similar) to assist with coding, refactoring, testing, documentation, and problem-solving.
• Continuously contribute to engineering best practices, including:Unit and UI testingCode reviewsSecurity reviewsCI/CD pipelines
• Contribute to and maintain the mobile automation test suite.
• Collaborate with product managers, designers, backend engineers, and other stakeholders to shape product and technology roadmaps.
• Share knowledge and mentor team members, while continuously learning new technologies and approaches.
• Where applicable, contribute to cross-platform discussions and support Android development efforts.

What You’ll Need

Core iOS Skills

• A strong passion for clean code: readable, maintainable, and testable. Your code should clearly reflect your engineering mindset and problem-solving approach.
• 5+ years of professional iOS development experience using Swift.
• Strong experience with SwiftUI for building modern, declarative user interfaces.
• Good working knowledge of UIKit.
• Experience with dependency management tools such as Swift Package Manager and CocoaPods.
• Experience writing unit tests using XCTest and designing testable iOS code.
• Solid understanding of iOS application architectures such as MVVM, MVI, and Clean Architecture, with hands-on experience applying them.
• Experience building and maintaining reusable iOS libraries or shared UI component libraries.
• Familiarity with CI/CD pipelines and modern mobile development workflows.

AI-Assisted Development

• Comfortable using AI-powered development tools (e.g. GitHub Copilot, ChatGPT, or similar) as part of daily engineering work.
• Ability to critically evaluate AI-generated code, ensuring correctness, security, performance, and maintainability.
• Willingness to explore new AI tools and workflows to continuously improve engineering efficiency and quality.

Software Engineering Fundamentals

• Strong understanding of software engineering principles, design patterns, and best practices.
• Excellent problem-solving and analytical skills, with a strong focus on delivering high-quality solutions.
• Experience working in Agile/Scrum environments using tools such as Git, Jira, and CI systems.
• Strong communication skills and a collaborative mindset.

Bonus / Nice to Have

• Experience with Android development, preferably using Kotlin and modern Android architectures.
• Experience working on cross-platform or multi-platform mobile teams.
• Experience with React or full-stack development.
• Experience writing Swift command-line tools.
• Exposure to mobile security best practices and performance optimisation.

Overview

Build the data pipelines, models, and dashboards that turn raw market and operational data into actionable insight.

Key Responsibilities

•    Design and implement secure, performant data pipelines to aggregate, cleanse, and transform data from internal and third-party sources.

•    Build and maintain analytics data models and data Mart supporting reporting, dashboards, and downstream consumers.

•    Develop interactive dashboards and visualisations that surface trends, investment patterns, and company-level insight.

•    Implement data quality controls, validation routines, and lineage tracking to meet regulatory-grade reliability standards.

•    Integrate with market data provider APIs for ingestion, reconciliation, and profile enrichment.

•    Optimise query performance and storage across relational, columnar, and analytical workloads.

•    Partner with business analysts and stakeholders to translate analytical questions into reusable datasets.

•    Document data contracts, ETL flows, and operational runbooks.

Key Requirements (Must-Have)

•    5+ years of hands-on data engineering /analytics development experience.

•    Strong SQL across at least one of PostgreSQL, SQL Server, Oracle, or Snowflake.

•    Proficiency in Python (pandas, PySpark, SQLAlchemy) for data transformation and automation.

•    Experience building ETL / ELT pipelines using Airflow, dbt, Informatica, or equivalent.

•    Proven delivery on Tableau, Power BI, or Qlik— including parameterised dashboards and row-level security.

•    Dimensional / star schema modelling experience and comfort with slowly changing dimensions.

•    Experience with REST API integration for data ingestion.

•    Version control (Git) and CI/CD for analytics code.

•    Able to work Singapore-based, on-site at client premises a minimum of three (3) days per week.

•    Eligible to undergo and pass security clearance /background screening for financial sector engagements.

Nice-to-Have

•    Familiarity with market data platforms (e.g.,PitchBook, Tracxn, Bloomberg, Refinitiv) and financial data schemas.

•    Experience with cloud data warehouses (BigQuery, Redshift, Synapse).

•    Exposure to streaming data (Kafka, Kinesis) and CDC tooling.

•    Working knowledge of machine learning pipelines or basic predictive analytics.

•    Tableau Desktop Specialist, Azure Data Engineer, or AWS Data Analytics certifications.

•    Bachelor's degree in Computer Science, Data Science, Statistics, or a related quantitative discipline.

We are seeking an experienced & trained Senior Microsoft Dynamics CRM Consultant/ Developer with 7–10 years of hands-on experience in implementing, customizing, and supporting Microsoft Dynamics 365 (CE/CRM). The ideal candidate should have strong functional and/or technical expertise, excellent problem‑solving abilities, and the capability to work with cross‑functional teams to deliver high‑quality CRM solutions aligned with business needs.

Key Responsibilities

1. Solution Design & Implementation

• Lead or participate in end-to-end implementation of Microsoft Dynamics 365 CE / CRM.
• Gather and analyze business requirements and translate them into effective CRM solutions.
• Configure CRM modules such as Sales, Customer Service, Marketing, Field Service, and custom entities.
• Design business process flows, workflows, and automation.

2. Customization & Development

• Develop customizations using Power Apps, Power Automate, JavaScript, Plugins, Workflows, C#, .NET, and CRM SDK.
• Customize forms, views, dashboards, and reports.
• Integrate Dynamics CRM with external systems using APIs or middleware tools.

3. Testing & Deployment

• Conduct unit testing, system integration testing, and user acceptance testing (UAT).
• Prepare deployment packages and support release cycles.
• Ensure best practices and quality standards are followed.

4. Support & Maintenance

• Provide Level 2/3 support and troubleshoot CRM issues.
• Optimize system performance, data quality, and CRM security roles.
• Document solutions, configurations, and technical specifications.

5. Stakeholder Collaboration

• Work with business users, project managers, architects, and partners.
• Coordinate other third parties (e.g Microsoft, infra team, DBA team, …) for incident investigation and rectification technically.
• Provide expert advice on CRM capabilities and roadmap planning.
• Provide technical report and support to project manager and team when necessary.

Required Skills & Qualifications

Technical / Functional Expertise

• 7–10 years' experience in Microsoft Dynamics CRM / Dynamics 365 CE.
• Deep understanding of CRM modules (Sales, CS, Marketing, or Field Service).
• Hands-on experience with Power Platform (Power Apps, Power Automate).
• Experience with Azure services, Data Migration tools, and CRM integrations.
• Knowledge of Dataverse and model-driven apps.

Technical Skills

Proficiency in:

• C#, .NET, JavaScript
• Plugins, Custom Workflows
• Web APIs, REST/JSON
• SSRS or Power BI for reporting

Soft Skills

• Strong communication and client‑facing skills.
• Ability to lead workshops and requirement‑gathering sessions.
• Strong analytical and problem-solving mindset.
• Team player with ability to work in agile environments.
• Working experience in government agencies is preferred.

Why Join Us

• Work on impactful regional projects using modern and emerging technologies.
• Be part of a collaborative, people-first culture that values your contributions.
• Enjoy opportunities for career growth and the chance to shape CRM solutions at scale.
• Thrive in a supportive environment focused on continuous learning and technical excellence.
• Benefit from employee-focused initiatives, including birthday recognition, team bonding activities, and company trips.

We are looking for a Full Stack developer for our project with Singapore Government clients.

The candidate will be responsible for building, developing, designing, operating, and optimizing technical systems, while working closely with the development team to ensure product stability, security, and performance.

 KeyResponsibilities

·      Deploy, manage, and optimize applications built with Java SpringBoot, ExpressJS, ReactJS, NodeJS, TypeScript.

·      Manage AWS (Lambda, Param Store,Secret Manager,RDS, S3, SQS, SNS, CloudWatch).

·      Design, administer, and optimize databases:MySQL, PostgreSQL, Redis,

·      Integrate and manage GitHub Copilot, GitHub Actions to improve developer productivity.

·      Explore and implement Generative AI (GenAI)solutions into systems and applications.

·      Monitor system performance, troubleshoot issues,and ensure high availability (uptime).

·      Collaborate with development, QA, and operations teams to streamline workflows. Automation test such as JMeter,

·      Propose and apply best practices in DevOps /TechOps.

·      Participate in shift rotation and standby duties to support a 24/7 business operation, including:

o  Monitoring systems and responding to incidents outside of regular business hours.

o  Providing timely response to urgent alerts or service requests.

o  Ensuring smooth handover between shifts and maintaining incident documentation.

Requirements

·      Bachelor’s degree in Computer Science, Information Technology, or a related field.

·      Over 4 years of experience in Technical Operations, DevOps, or Backend Engineering.

·      Proficiency in Java SpringBoot, ExpressJS,ReactJS, NodeJS, TypeScript, PostgreSQL MySQL, Gitlab,

·      Hands-on experience with AWS (RDS, S3, SQS, SNS,Cloudwatch, etc.).

·      Strong knowledge of Docker and containerized environments.

·      Experience working with MySQL, PostgreSQL, and Redis.

·      Familiarity with GitHub Copilot and its application in development workflows.

·      Exposure to Generative AI (GenAI) projects or tools is a plus.

·      Willingness to work in shifts and be on standby for after-hours support.

·      Problem-solving mindset with strong communication and teamwork skills.

·      Experience in working in Singapore Government projects.