· Handle customer enquiries via email, phone, and other channels
· Liaise directly with customers for scheduling of aircon servicing and installation appointments
· Handle customer enquiries and provide clear, confident explanations on service details, warranty coverage, and billing
· Coordinate daily job schedules with the operations and technician teams
· Issue invoices, payment receipts, and follow up on outstanding balances
· Assist in processing warranty claims, ensuring timely and professional resolutions
· Manage feedback or complaints with a calm, proactive attitude
· Support admin tasks such as preparing service reports, quotations, and warranty documents
- Other ad-hoc duties as assigned