Total 2 job vacancies by Billigence Consultancy Pte. Ltd.

The role is Microsoft Dynamics 365 CRM Consultant to help design, implement, and optimize CRM solutions aligning to business needs.

The ideal candidate will have strong expertise in CRM platforms, business process mapping, and stakeholder management, with the ability to align technology with customer engagement strategies.

Key Responsibilities

• Assess business requirements and translate them into effective CRM system solutions.
• Implement CRM best practices, optimized workflows, and process improvements to enhance operational efficiency.
• Lead end-to-end system implementation, including customization and configuration tailored to business needs.
• Collaborate with cross-functional stakeholders across sales, marketing, and customer service to streamline processes and improve customer engagement.
• Manage data migration, cleansing, and integration with other business systems to ensure data accuracy and consistency.
• Develop and deliver user training, comprehensive documentation, and ongoing support to drive user adoption.
• Monitor system performance, providing actionable insights and recommendations for continuous optimization.
• Ensure all CRM solutions comply with data privacy and security regulations, while supporting change management initiatives to encourage successful adoption across the organization.

Job Requirement

• Microsoft Dynamics 365 (D365) Expertise
• Strong knowledge of Customer Service, Sales, and Customer Insights modules.
• Hands-on experience in configuration and customization of D365 applications.
• Participation in full project cycles involving D365 implementations.
• Power Platform Expertise
• Proficient and hands-on in Power Automate
• Field Service Mobile App (customizations and UI design)
• C#
• JavaScript
• Power Automate
• HTML
• Good to know , hands on with Power BI and SSRS reporting module

Minimum of 3 years’ support experience for both D365 applications and Power Platform applications.

1. We are seeking an experienced IT Project Manager who combines a strategic big-picture mindset with meticulous attention to detail.
2. The ideal candidate will have at least 5 years of proven project management experience and be fully capable of independently managing projects from initiation to successful delivery.
3. This role requires a proactive, self-driven professional who can navigate complex IT projects, align with business goals, and ensure timely and quality outcomes.
4. Experience in managing technical / Infrastructure projects (server / system migrations, tech refresh, cloud deployment, etc)

Key Responsibilities:

• Lead and manage end-to-end IT projects, ensuring alignment with organizational goals and stakeholder expectations.
• Develop detailed project plans, schedules, and budgets, and monitor progress against them.
• Maintain a strong big-picture perspective while managing detailed aspects of project execution.
• Identify risks and issues early and develop mitigation strategies to minimize impact.
• Coordinate cross-functional teams, including technical staff, vendors, and business stakeholders, ensuring effective communication and collaboration.
• Manage project scope, timelines, and resources independently, demonstrating strong decision-making skills.
• Report project status, deliverables, and metrics to senior management and stakeholders clearly and regularly.
• Drive continuous improvement in project management processes and methodologies.
• Ensure compliance with company policies, standards, and industry best practices.

Qualifications:

• Minimum 5 years of experience as an IT Project Manager or similar role.
• Proven ability to manage complex IT projects independently with minimal supervision.
• Strong understanding of project management methodologies (Agile, Waterfall, Scrum, etc.).
• Exceptional organizational skills with a balance between strategic vision and detail orientation.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency with project management tools such as Microsoft Project, JIRA, or similar.
• Relevant certifications (PMP, PRINCE2, Agile Certified Practitioner) are a plus.
• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field preferred.