The Admin Assistant is responsible for on-time shipments of replacement and/or repaired customer products according to company service level guideline.....
The Admin Assistant is responsible for on-time shipments of replacement and/or repaired customer products according to company service level guidelines. He/she is to set customer expectations and maintain customer relationship through RMA process, providing status and expectation setting.
Job Description
Support day-to-day Service operations such as Receiving & Shipping to Internal and External including RMA Returns.
Maintain and update RMA logs to track claim data (i.e. Reseller/Dealer, arrival date, serial #, product code, reason for return, costs, etc.)
Monitor RMAs throughout exchange/repair cycle to ensure quick turnaround time
Document and update all current RMA processes, with constant attention to measurable and continuous improvement
Maintain an outstanding RMA report, providing status updates to management when requested
Help in reviewing records and information to enhance on work processes and procedures
Establish and communicate RMA data to customer, as required, for customer claims and product returns
Assist with customer’s inquiries, concern, complains and RMA request on products and services
Follow up with customers to arrange the return of outstanding RMAs
Control of returns materials storage within RMA receiving area and accurately entered into system as required.
Conduct and assist in RMA inventory count and stock inventory management.
Conduct weekly / monthly cycle count and assist to verify stock discrepancies.
Maintain warehouse safety and housekeeping per 5S principles
Job Description
Maintaining and updating accounting records and databases
Processing credit note including sales discount, sales return, price pr.....
Job Description
Maintaining and updating accounting records and databases
Processing credit note including sales discount, sales return, price protection and sell thru rebates
Recording and processing transactions, issuing cheque, and updating ledgers, filling accurately and timely
Assisting with accounts payable and accounts receivable tasks
Prepare monthly bank reconcillation statement
Any other duties as assigned
Requirements
Minimum pursuing a Diploma in Finance/Accountancy/business studies or related field.
Strong communication and problem-solving skills.
Capable of multitasking
Excellent organizational skills; able to effectively manage competing priorities to ensure efficient and effective resolution of customer issues/cases.
The Sales Admin Assistant is responsible for supporting the sales team by managing order fulfilment processes, maintain customer relationships, and en.....
The Sales Admin Assistant is responsible for supporting the sales team by managing order fulfilment processes, maintain customer relationships, and ensuring accurate documentation. This role plays a critical part in enhancing customer satisfaction and operational efficiency.
Key Responsibilities
Oversee the accurate and timely processing of sales orders, discounts and return documentation
Maintain and update customer listings in the system to ensure accuracy
Understand customer needs and provide assistance throughout the order fulfilment process
Build and maintain strong key account relationships, actively engage with customers to offer tailored support
Handle customer inquiries, providing solutions and gathering feedback to the Sales Team and other relevant functions
Update inventory levels or sales related document to customer ERP portal
Provide assistance in ongoing review records and information to determine effectiveness of work process and procedures
Support continuous work improvement activities and performance improvement strategies
Any other ad-hoc assigned by the manager
Job Requirements
Prior experience in sales administration or a related role is an advantage, training will be provided
Strong organisational skills and attention to detail
Strong interpersonal abilities to build and maintain relationships
Self-motivated with a proactive, results driven approach