Total 7 job vacancies by Ascott International Management Pte Ltd

Executive, Social & Digital Marketing

The Executive, Social & Digital Marketing will support the execution of social media and digital marketing initiatives for two hotel brands across eight properties in Singapore. Working closely with appointed creative and media agencies, this role will coordinate content planning, campaign execution, and digital marketing activities to ensure consistent brand presence, strong content delivery, and effective paid media support. The role will also work alongside the Revenue Management Team to support PPC campaigns, monitor campaign performance, and assist in driving qualified demand and commercial objectives. This position plays an important role in strengthening brand visibility, supporting direct booking growth, and ensuring timely execution of marketing initiatives across the portfolio. He or she will report to the Ambassador of Buzz (Events, Partnership and Socials Manager), lyf Singapore and TUC.

The duties include the following:

1. Social Media Content Coordination& Execution

• Support the planning, coordination, and execution of social media content across all official platforms (e.g. Instagram, Facebook, TikTok, etc.)
• Coordinate with appointed social media agencies on content calendars, campaign timelines, content submissions, and approvals
• Source and consolidate content from property teams, including promotions, guest experiences, activations, and on-property highlights
• Assist in adapting and localising content to reflect Singapore market trends, seasonality, and commercial priorities
• Monitor social media engagement, comments, community feedback, and flag relevant insights or responses where necessary
• Ensure timely execution of approved social media campaigns and content schedules
• Identify, evaluate, and coordinate relevant KOLs, content creators, and brand collaborators to support property storytelling, campaign amplification, event coverage, and promotional activations in line with brand objectives.

2. Performance Marketing & PPC Support

• Support the execution of PPC and paid media campaigns alongside the Revenue Management Team and appointed media agencies
• Coordinate campaign asset requirements, timelines, promotional messaging, and landing page support
• Monitor campaign performance metrics including impressions, clicks, conversions, CPA, ROAS, and engagement
• Support A/B testing of creatives, audience targeting, and campaign messaging
• Assist in identifying optimisation opportunities to improve campaign efficiency and performance

3. Agency & Stakeholder Coordination

• Serve as the day-to-day coordinator with appointed creative and media agencies
• Track deliverables, timelines, campaign rollouts, and content submissions to ensure timely execution
• Consolidate stakeholder feedback and coordinate revisions where required
• Support campaign briefings, asset collection, and implementation alignment across teams
• Participate in regular agency check-ins and performance discussions

4. Reporting & Market Monitoring

• Prepare regular performance reports covering social media, campaign activity, and paid media performance
• Track key digital marketing metrics including reach, engagement, follower growth, website traffic, conversions, and campaign effectiveness
• Monitor competitor activities, market trends, and relevant digital marketing developments
• Translate findings into actionable recommendations for continuous improvement

5. Cross-Functional Collaboration

• Work closely with Revenue Management, Sales, Operations, Brand, and property teams to support marketing and commercial initiatives
• Coordinate campaigns and activations around high-demand periods, promotional windows, seasonal campaigns, and property launches
• Support portfolio-wide brand and commercial initiatives where required
• Participate in relevant commercial and campaign planning meetings

Key Performance Indicators (KPIs)

• Growth in social media reach, engagement, and follower base
• Direct booking contribution from paid media
• PPC ROI / ROAS and CPA performance
• Campaign conversion rates
• Brand consistency and content quality scores
• Content calendar execution timeliness
• Agency performance and delivery standards

Job Requirements

The candidate should possess the following

·       Bachelor’s degree in Marketing, Business, Communications, or a related field preferred.

·       1–3 years of relevant experience in digital marketing, social media, content marketing, or campaign execution (hospitality, lifestyle, travel, or related industries preferred).

·       Familiarity with social media platforms, digital marketing channels, and basic paid media performance metrics.

·       Experience coordinating with external agencies, content creators/KOLs, or cross-functional stakeholders will be an advantage.

·       Strong organisational and project coordination skills, with the ability to manage multiple timelines and deliverables.

·       Good communication and presentation skills, with a proactive and collaborative working style.

·       Creative, detail-oriented, and up to date with social media trends and digital consumer behaviour.

Job Description – Manager, Social & Performance Marketing

The Manager, Social & Performance Marketing will lead and oversee the social media and digital performance strategy for two hotel brands across eight properties in Singapore. Working closely with appointed creative and media agencies, this role ensures strong brand presence, consistent content quality, and effective paid media execution. The role will also partner closely with the Revenue Management Team to optimise PPC campaigns, drive qualified demand, and support overall commercial performance. This position plays a critical role in strengthening brand visibility, driving direct bookings and maximising returns on marketing investment. He or she will report to the Country Director, Revenue Management and Area Manager, lyf and TUC.

The duties include the following:

1. Social Media & Content Management

• Lead the planning, coordination, and execution of social media content across all official platforms (e.g. Instagram, Facebook, TikTok, etc.)
• Work closely with the appointed agency to develop content calendars aligned with brand and commercial objectives.
• Review, optimize and approve all social media content to ensure consistency in tone, brand identity, and quality.
• Ensure localisation of content to reflect Singapore market trends, seasonality, and key demand periods.
• Monitor engagement, community feedback, and online sentiment, and recommend improvements.
• Coordinate with property teams to source on-property content, promotions, and guest experiences.

2. Performance Marketing & PPC Support

• Partner with the Revenue Management team to support all PPC and paid media initiatives (Google Ads, Meta Ads, display, retargeting, etc.).
• Work with media agencies to plan, implement, and optimise paid campaigns focused on driving direct bookings.
• Ensure campaigns are aligned with pricing, availability, and revenue strategies.
• Monitor campaign performance, ROI, CPA, ROAS, and booking conversion metrics.
• Support testing of new channels, creatives, landing pages, and targeting strategies.
• Provide recommendations to improve digital acquisition efficiency.

3. Agency & Stakeholder Management

• Act as the primary liaison between the company, appointed agencies, and internal stakeholders.
• Manage agency deliverables, timelines and performance KPIs.
• Lead regular performance reviews and optimisation discussions with agencies.
• Ensure agency activities align with brand standards, commercial priorities and budget guidelines.
• Support contract and scope management were relevant.

4. Reporting & Analytics

• Develop and maintain regular performance reports for social media and paid campaigns.
• Prepare quarterly reports covering reach, engagement, traffic, conversions, and revenue impact.
• Translate data into actionable insights for improvement
• Include competitor and market trends in reports to curate necessary action plans.

5. Cross-Functional Collaboration

• Work closely with Revenue Management, Sales, Operations and Brand Teams to support commercial initiatives.
• Align marketing activities with key periods such as high-demand events, promotions, and seasonal campaigns.
• Support property-level initiatives and launches.
• Participating in commercial and revenue meetings were required.

Key Performance Indicators (KPIs)

• Growth in social media reach, engagement, and follower base
• Direct booking contribution from paid media
• PPC ROI / ROAS and CPA performance
• Campaign conversion rates
• Brand consistency and content quality scores
• Agency performance and delivery standards

JD – lyf Guard (Guest Service Executive)

You will be a multifaceted Community Manager who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard starts with checking in a new guest, recommending the must-visit places in the area, replacing a light bulb at night, and ending with having a cup of coffee or sipping wine with the lyf guests in our social spaces after work. You will report to the Senior (GSAM) or Chief lyf Guard (GSM).

Responsibilities

1. Look after the well-being of all guests from arrival until departure by:

a. Assisting lyf residents with their check-in (via mobile app or kiosk)

b. Encouraging members to download the DiscoverASR app to explore and interact with the lyf community

c. Explore the various functions of the app with residents

i. Mobile key, how to message lyf Guards, make ancillary purchases (if available)

d. Handling guest queries

f. Facilitating communication and requests

2. Ensure operational efficiency by:

a. Monitoring record of room availability using the hotel's property management system (PMS)

b. Ensuring that processes carried out adhere to corporate guidelines

c. Performing book-keeping activities whenever necessary

d. Assisting the housekeeping department with regular rounds to ensure the cleanliness of the property – especially the social spaces

e. Handling walk-ins, emails, and phone inquiries

f. Executing light housekeeping/engineering duties and liaising with relevant outsourced contractors for cleaning and maintenance when required

3. Create an inclusive and collaborative community by:

a. Noticing guest preferences and managing their profiles

b. Assisting the Ambassador of Buzz (partnerships and events manager) in curating an event calendar for in-house guests and executing community initiatives

c. Proactively interacting with guests to obtain constructive recommendations that will enhance their stay experience

Job Requirements

You are:

- A dynamic and self-motivated with strong presentation, verbal and written communication skills

- A passionate individual with a passion for entrepreneurial, tech, creative, and collaborative communities

- One with knowledge of current trends and happenings

- A people person and a do-er: be ready to get all hands-on!

- Someone with an attention to detail and possess the ability to anticipate and react to the needs of guests' demands

- Tech savvy, able to pick up and use new systems and technology solutions easily

- One with an exciting skill/talent (lyf skill) such as coffee making, bartending, singing, computer geek (plus point!!!)

- Willing to do 5-day work week shifts, including night shifts

Senior lyf Guard

Job Description

The Senior lyf Guard is responsible for assisting the lyf Captain in managing the team of lyf Guards, in addition to performing the role of a lyf Guard. He/she is a multi-faceted community leader, who revels in creating an inclusive and collaborative community at lyf.

(A Senior lyf Guard can be referenced to Assistant Guest Services Manager roles at current Ascott Properties, and Assistant Community Manager roles at co-working and co-living companies).

Major duties & responsibilities:

1) Take care of all residents from arrival until departure without imposing themselves on the residents by:

a. Assisting lyf residents with their check-in via lyf app, and mobile key activation.

b. Exploring the various functions of the lyf app with residents. E.g. mobile key, message board, etc.

c. Encouraging residents to explore and interact with the lyf community

d. Handling resident queries pertaining to facilities, services, registration and information regarding shopping, banking, dining, entertainment, local events, etc.

e. Dealing with complaints from residents and ensuring that residents are appeased

f. Conducting tours for lyf residents and potential residents, as well as business partners.

g. Handling resident related correspondences

2) Ensure operational efficiency by:

a. Monitoring room availability using the PMS

b. Ensuring that procedures & processes carried out by the lyf Guard team adheres to corporate guidelines

c. Performing book-keeping activities whenever necessary

d. Doing regular rounds to ensure cleanliness of property, especially in social spaces.

e. Handling walk-ins, emails, and phone enquiries.

f. Carrying out light housekeeping/engineering duties and liaising with relevant outsourced contractors for cleaning and maintenance

g. Ensuring the property is sufficiently stocked with stationery and marketing collaterals

h. Reviewing activities in the lyf Guard team, improving the department, and enhancing efficiency.

i. Ensuring all resident refunds through credit cards are submitted to Finance on a timely basis.

3) Create an inclusive and collaborative community by:

a. Maintaining resident preference profiles and track their likes and dislikes

b. Assisting the Ambassador of Buzz to:

i. Curate and plan calendar of events for residents

ii. Execute community initiatives designed to create connections between residents

iii. Supervise in-building events for compliance with house rules and intercede or escalate issues as they arise

c. Solving resident related issues to ensure a cohesive community and to manage resident expectations

d. Proactively interacting with residents and providing constructive recommendations to enhance their stay experience

Employability Partner: NTUC’s e2i (Employment and Employability Institute)

The Executive, Sales is part of the Sales Team that focuses on achieving sales targets and increasing revenue and market shares for a Singapore cluster’s portfolio of serviced residences and hotels. He or she will report to the Country Director, Sales.

Job Responsibilities

1.      Develop and implement effective sales strategies to achieve and exceed sales targets, aligned with Company’s direction and growth

2.      Identify and pursue new business opportunities within the assigned market segment/s and/or territories

3.      Solicit and develop new Accounts within the assigned market segment/s and/or territories

4.      Foster and maintain strong relationships with new and existing clients by addressing their needs and ensuring high levels of customer satisfaction

5.      Conduct market research to stay abreast of industry trends, competitor activities, and consumer preferences

6.      Present findings and recommendations of market research to Management to facilitate informed and timely decision-making

7.      Input sales forecasts, pipeline updates and market intelligence into Customer Relationship Management software

8.      Ensure prompt payment collection by facilitating communications between Finance, client and/or intermediaries

9.      Conduct site inspection of hotel/s and residences, as required by clients

10.  Prepare sales proposals and quotations for self and Assistant Managers, Managers, Senior Managers and Assistant Directors of Sales

11.  Represent The Ascott Limited in promotional events and trade shows

12.  Collaborate with Revenue Management and Global Sales teams to maximise yield and market outreach

Requirements

The candidate should possess the following:

·       Diploma in Business Administration, Hospitality Management or an equivalent

·       At least 1 year of relevant experience in the hospitality industry

·       Good spoken and written English

·       Proficient in Microsoft Office applications, especially PowerPoint and Excel

·       Confident, good organisational and people development skills

·       Outgoing personality and positive work attitude

·       Independent and an excellent team player

·       Analytical skills

·       Good negotiation skills and willing to learn attitude

Job Description & Requirements

You will monitor the efficiency in the implementation of procedure for services, such as maintenance of the property operations, mechanical and electrical operations, in our Serviced Residence. You will work with the Guest Service, Housekeeping and Security Departments and report directly to the Residence Manager.
Responsibilities

You will:

• Manage the smooth operations of the department, such as delegating work, communicating goals and scheduling employees to ensure full coverage on the ground
• Review and implement the Standard Operating Procedures (SOPs) and Corporate Standard and Guidelines, and ensure that the department adheres to them
• Comply and maintain Service and Product Audit by Global Operations
• Ensure employees receive skills upgrading, organise on-the-job training for employees and evaluate their effectiveness
• Evaluate employee performance and work with the Human Resource Team to provide staffing recommendations
• Promote teamwork and quality service within the team and coordination with the other departments
• Manage the expenses of the department and prepare the annual departmental operating budget and finance
• Oversee inventory control of the department and ensure all employees have the proper supplies and equipment to carry out their job responsibilities
• Coach employees on up-to-date safety matters and issues to ensure compliance with local laws and safety regulations
• Oversee the maintenance and repairs of interior and exterior of buildings, plants and equipment, apartments and its contents
• Ensure the execution and achievement of the serviced apartment’s preventive maintenance program goals
• Implement procedures to:
• Ensure the security of inventory and assets such as tools, equipment, furniture and appliances
• Replenish supplies and inventory in a timely and efficient manner
• Minimise waste
• Collaborate and act as a liaison with relevant stakeholders on the implementation of scheduled projects and maintenance work
• To take on additional specific security duties such as:

1. Conducting patrols in property
2. Note and report security and asset irregularities
3. Follow emergency response plans and relevant safety procedures
4. Assist in evacuation in the event of emergencies

• Assume other responsibilities as designated by the Residence Manager

Job Requirements

You have:

• At least 8 years of relevant work experience, with at least 3 years in the hospitality industry in a managerial capacity
• Attained at least a Degree, Diploma, Higher NITEC, NITEC in Electrical, Mechanical, Aircon Maintenance, or an equivalent vocational qualification
• Knowledge of building mechanical and electrical (M&E) maintenance related technical and analytical skills
• Management and supervisory skills

Summary

The Assistant/ Manager, Engineering is responsible for monitoring the overall efficiency of the entire Serviced Apartment in the implementation for procedure for services, such as maintenance of the property operations, the M & E operations etc.

Job Responsibilities

1. Mange the daily activities of the department. Plan and organize work, communicate goals, and schedule employees to ensure proper coverage.

2. Ensure all staff is properly trained and have tools and equipment needed to effectively carry out their respective job duties.

3. Educate/train employees on current safety issues to ensure compliance with all federal state and local laws and safety regulations.

4. Promote teamwork and quality service through daily communication and coordination with other departments.

5. Maintain and repair the interior and exterior of buildings, plants and equipment, guest rooms and contents.

6. Ensure the execution and achievement of the serviced apartment preventive maintenance program goals.

7. Monitors and controls expenses within all areas of the department. Participate in the preparation of the annual departmental operating budget and finance.

8. Establish and maintain procedures to:

   • ensure the security of inventory and assets such as tools, supplies, equipment, furniture, television etc.

   • replenish supplies and inventory in a timely and efficient manner,

   • minimize waste.

1. Interprets and implements policies and procedures; evaluates staff and makes hiring and termination recommendations.

2. Work with cluster engineer and/or outside architects regarding renovations and other such projects; contact contractors for bids/ quotations and meet with appropriate construction supervisors.

Responsible for determining the security requirements necessary to ensure that the serviced apartments, employees and guests are protected against any emergency crisis outlined in the Crisis Manual. Manage the relationship with a third party security firm contracted for such purposes.

Performing any other tasks / duties as requested and directed by the Residence Manager or Management.

Qualifications & Experiences

• Degree in a related field/At least a Technical Diploma

• At least 8 years relevant work experience, at least 3 years in the hospitality industry in a managerial position.

• Good written and verbal communication in the English Language, Ability to maintain and repair relevant machinery.

• Knowledge of functions of relevant technical systems and associated equipment and operational procedures.

• Good management and supervisory skills. Self motivated and independent