SalesActively solicit and generate new accounts as directed by the Director of Sales & Marketing through telephone prospecting, outside sales calls, s.....
Sales
Actively solicit and generate new accounts as directed by the Director of Sales & Marketing through telephone prospecting, outside sales calls, site inspections and written communications
Achieve daily & monthly targeted number of sales activities with effectiveness
Develop business leads for the Hotel on a weekly basis
Research & prepare monthly lists of key accounts to target utilizing business analytic tools such as Agency 360
Plan & conduct site inspections to qualified potential accounts
Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity to maximize groups & wholesale revenue
Attend key client events & FAM trips as planned
Administration
Be conversant about Hotel USP’s (unique selling points) across guest rooms, function spaces, entertainment options & dining options, hours of operation
Respond quickly & efficiently to all incoming sales enquiries in a pleasant manner using Hotel’s etiquette guidelines & departmental procedure. Refer leads to relevant team members where appropriate.
Review in-house guest & arrivals list to flag specific VIP clients & corporate guests
Provide sales and administrative support by effectively handling Sales and Business Development related documentation with accuracy in a timely manner
Prepare sales reports, proposals, agreements and presentations as required by Sales and Business Development team
Maintain and conduct prompt update of clients and agents’ database utilizing Envision, CRM system & Opera
Assist with distribution of sales and events proposal, contracts and agreements
Raise purchase orders on Birchstreet as required for Sales collateral & corporate merchandise & corporate merchandise
Attend training sessions and meetings as and when required
Customer Service
Close communications with clients to maintain a high level of hotel’s exposure
Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
Update relevant departments on group arrival logistics in weekly pre-con briefings and that relevant guest profiles are shared to ensure maximizing GEM (Guest Engagement Management)
Plan & Host “WOW” site inspections & FAM trips to deliver the brand promise always providing exceptional customer service
Provide positive and constructive feedback as necessary to the respective departments
Financial
Proactively seek in-depth knowledge of accounts to understand its total revenue impact on the hotel for better negotiation opportunities
Support account development planning function to maximum revenue short & long term
Support the preparation of weekly yield meeting content and contribute towards GRC (Groups on Books) to develop and adjust sales strategies, short term pricing and channel tactics
Operational & Other Duties
Manage and plan all group/event logistics in liaison with the reservations and front office team
Develop and maintain positive and productive working relationships with other colleagues and departments
Identify and communicate ideas, customer expectations from assigned segments and territory
To be aware of community, business, political and social factors that may affect the hotel’s financial performance
Effectively communicate guiding principles and core values to all levels of associates.
Direct subordinates to ensure productivity meets standards given in accordance with Hyatt Ways of working
Ensure new technology and equipment is embraced, improving productivity whilst taking work out of the system
To comply with local legislation and be conversant and act in accordance with any legal issues relating to your department
To respond to any changes in the department as dictated by the needs of the industry, company or hotel
Maintain confidentiality of proprietary materials and information
Follow company and department policies and procedures
Ensure dress-code and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures
To support and uphold Hyatt's and The Standard’s Corporate Mission and Values in all interactions
Any other duties as assigned by your supervisor
Qualifications, Knowledge and Skills:
A minimum of 2 years' experience ina similar capacity with proven track record in a 5-star/lifestyle hotel
Diploma, Advanced/Higher/GraduateDiploma/Bachelor’s degree in tourism, hospitality, or related field
Excellent verbal, reading and written communication skills
Proficient in all Microsoft Office systems required and Opera & CRM systems preferred but not essential
Customer centric with a core focus on providing guests with a positive experience to build long-term relationships
A track record in achieving and exceeding sales targets
A team player and builder
A self-motivated hunter with excellent interpersonal and communication skills with strong business acumen
Able to maintain the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, and colleagues
We’re looking for a detail-driven Housekeeping Manager to lead operations and deliver exceptional standards across guest rooms and public spaces.What.....
We’re looking for a detail-driven Housekeeping Manager to lead operations and deliver exceptional standards across guest rooms and public spaces.
What You’ll Do
Oversee daily housekeeping operations across rooms, public areas, and back-of-house
Maintain high standards of cleanliness, presentation, and maintenance through regular inspections
Manage deep cleaning programmes and coordinate closely with Engineering
Lead outsourced services (laundry, public areas, pest control) and ensure service quality
Partner with Front Office to optimise room readiness and turnaround times
Align operations with occupancy forecasts and guest flow
What You’ll Own
Departmental budgets including labour, supplies, and outsourced services
Inventory management for linen, uniforms, and cleaning materials
Team leadership, training, scheduling, and productivity
Guest feedback handling and service recovery related to housekeeping
Compliance with hygiene, safety, and sustainability standards
What We’re Looking For
5–7 years of housekeeping experience, with 2–3 years in a leadership role
Strong operational, organisational, and problem-solving skills
Confident in managing teams, vendors, and cross-department collaboration
Financially savvy with cost control experience
Thrives in a fast-paced, dynamic hotel environment
Join us and help shape a clean, seamless, and memorable guest experience.
Leadership Responsibilities:Oversee a designated section of the kitchen, such as grill, sauté, or cold station, ensuring that all dishes are prepared.....
Leadership Responsibilities:
Oversee a designated section of the kitchen, such as grill, sauté, or cold station, ensuring that all dishes are prepared according to recipes and standards.
Work closely with other members of the culinary team to ensure smooth coordination and communication across all kitchen operations.
Provide support during busy periods by multitasking and prioritizing tasks effectively and efficiently.
Actively share and suggest creative recipes to the Executive Chef to encourage creativity.
Food Preparation & Cooking:
Ensure food standards, preparation, presentation, temperature and cooking techniques are maintained at the highest level and enforce policies and procedures in the kitchen.
Ensure the quality and consistency of food items by adhering to established standards.
Follow proper food handling and sanitation procedures to maintain a clean and safe kitchen environment.
Inventory Management:
Monitor food stock levels and communicate with management to ensure timely replenishment as needed to avoid shortages or overstocking.
Food Hygiene & Maintenance:
Adhere to all health and safety regulations and guidelines.
Ensure personal cleanliness.
Maintain equipment in good working condition and report any issues to management.
Participate in daily cleaning tasks, including deep cleaning of equipment, surfaces, and storage areas, to maintain a sanitary kitchen environment.
Report any health or safety hazards, incidents and injuries to your Supervisor on Duty as soon as possible. Hazards may include unsafe working conditions, equipment and machinery faults or damage, and other housekeeping or maintenance needs that may affect the safety or any person/s at the Hotel.
Other Responsibilities
Be well versed in the hotel’s fire and life safety emergency procedures.
Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
Take responsibility to ensure all required tasks are completed accurately and within given time frames.
Participate in training sessions and workshops provided by the Hotel to enhance culinary skills and knowledge.
Interact with guests in a friendly and professional manner, taking special requests or dietary restrictions into consideration when preparing dishes.
Address any issues or discrepancies that may arise during service, such as equipment malfunctions, ingredient shortages, or guests’ complaint, with efficiency and professionalism.
Stay informed about current culinary trends, techniques, and ingredients.
Any other duties as assigned by your supervisor.
Job Requirements
Candidate must possess at least Professional Certificate/ NiTEC, culinary certificate, or equivalent
Minimum 3 years of working experience in the same capacity
Duties & Responsibilities:Report to the Chief Engineer for the general maintenance of all buildings, mechanical and electrical plant rooms in the Hote.....
Duties & Responsibilities:
Report to the Chief Engineer for the general maintenance of all buildings, mechanical and electrical plant rooms in the Hotel.
Oversee and carry out preventive maintenance, repairs, and servicing, whether conducted by contractors or in-house technicians.
Maintain inventory and ensure proper housekeeping of building maintenance tools, equipment, and machinery.
Monitor utility meters such as water and electricity meters readings.
Attend to all M&E matters including power failures, faulty light fittings, breakdowns of air-conditioning systems, plumbing defects, etc.
Perform duties as a Duty Engineer and respond to service calls/job orders from guests and other departments.
Attend to all maintenance requests from other departments.
Provide technical assistance to other departments for major events or VIP visits as assigned by the General Manager, Rooms Division Manager or Chief Engineer.
Serve as an active member of the hotel emergency response team.
Follow all company safety and security policies and procedures.
Requirements:
3 to 5 years of experience in a relevant field preferred.
Passionate, energetic, and self-motivated individual capable of delivering exceptional performance.
Strong interpersonal and communication skills.
Ability to work well in teams and demonstrate excellent leadership.
Willingness to take on new challenges.
Able to work shifts.
Diploma or Certificate in Building Services, Mechanical, Electrical, or Marine Engineering.
Duties & Responsibilities:Responsible to Engineering Executive and/or Maintenance Supervisor for the general maintenance of all buildings, mechanical.....
Duties & Responsibilities:
Responsible to Engineering Executive and/or Maintenance Supervisor for the general maintenance of all buildings, mechanical and electrical plant rooms in the Hotel.
Perform preventive maintenance for all the guest room.
Perform No load test of the generator.
Keeping inventory/housekeeping of the building maintenance tools, equipment and machinery.
Logging of the utility meters e.g. Water and electricity meters readings.
Attend to all M&E matters e.g. power failure, faulty light fittings, breakdown of air-condition system, plumbing defects, etc.
Perform duties of a Duty Technician and attend to service calls/job order from guests and other departments.
Serve as an active member of hotel emergency response team.
On the job training lead by Chief Engineer/Assistant Chief Engineer/Duty Engineer in order for him to be familiarized with the building facilities/engineering systems.
Attend to all maintenance requests from other departments.
Provide technical assistance to other departments for any major events or VIP visits as and when assigned by General Manager, Director of Rooms, Chief Engineer / Assistant Engineer and/or Duty Engineer.
Any other duties as assigned from time to time.
Assist in providing training for the technicians.
Requirements:
2 to 4 years of relevant working experiences in facilities & building maintenance.
Preferably to have hospitality background.
A team player and the ability to work during weekends and on public holidays.
Satisfactorily communicate with employees and management to their understanding.
Ability to multitask, work both independently and as a team.
Duties & Responsibilities:Support the Executive Chef in running daily kitchen operations.Lead service with confidence and keep standards sharp, even d.....
Duties & Responsibilities:
Support the Executive Chef in running daily kitchen operations.
Lead service with confidence and keep standards sharp, even during peak periods.
Supervise, coach, and inspire the culinary team.
Maintain consistency in taste, presentation, and execution.
Support menu innovation while keeping an eye on food cost and productivity.
Ensure hygiene and safety standards are always on point.
Drive a positive, accountable, high-performance kitchen culture.
Requirements:
Diploma / Certification in Culinary Arts.
2–3 years’ experience in a similar role within a lifestyle hotel.
Strong leadership presence with great communication skills.
Calm under pressure and confident during service.
Passion for quality ingredients, creativity, and continuous improvement.
