The Role
You will be the bridge between parents and our education programmes. Your focus is to listen, understand each child's unique learning needs, and recommend the right path forward — while also ensuring a smooth, caring enrolment experience from first call to class registration.
Key Responsibilities
Parent Support
Respond promptly and warmly to inbound calls, WhatsApp messages, and online enquiries from parents.
Listen actively to parents' concerns about their child's learning progress or challenges.
Provide reassurance, clarity, and timely updates throughout the enrolment journey.
Follow up with parents after trial classes or assessments to check in on their child's experience.
Consultation Role (Understanding & Advising)
Ask thoughtful questions to understand each student's learning needs, goals, and preferences.
Explain our programmes, teaching approach, and class structures in a clear, helpful way.
Guide parents toward suitable programmes based on their child's age, level, and learning style.
Schedule trial classes, assessments, or centre visits as part of the consultation process.
Enrolment & Conversion
Gently support parents in making informed enrolment decisions when a programme is a good fit.
Follow up on warm leads in a helpful, non-pushy manner (e.g., sharing class availability, answering last-minute questions).
Convert enquiries into enrolments by focusing on value and outcomes, not pressure.
Meet personal enrolment goals through genuine service, not hard selling.
Administrative Support
Maintain accurate parent and student records in our database/CRM.
Process class registrations and schedule adjustments.
Assist with basic billing follow-ups (e.g., payment reminders, collecting confirmations).
Prepare simple reports on enquiry volume and enrolment status.
Working Hours
4 weekdays: 1:30 PM – 9:30 PM
1 weekend: Sunday 8:45 AM – 6:45 PM
The weekday off day will be fixed upon hiring.
Who We're Looking For
Essential:
Prior experience in customer service, admissions, enrolment, or a consultative role (education background is a plus but not required).
Excellent listening and communication skills — able to connect with parents warmly.
A genuine desire to help families, not just "close a sale."
Comfortable with a subtle, service-led approach to enrolment conversion.
Organised and detail-oriented for administrative tasks.
Proficient with MS Office / Google Workspace and basic CRM systems.
Willing to work weekday evenings and Sunday.
Good to have:
What We Offer
Competitive salary + performance-based enrolment incentive (based on quality service, not aggressive sales)
Training on our programmes and consultation approach
Supportive, mission-driven team environment
Includes annual leave and medical benefits.
How to Apply
Please send your latest CV in PDF to career@advoedu.com
In your email, please confirm:
