Delivery Operation Supervisor
2 months ago
We are looking for a hands-on and detail-oriented Delivery Operations Supervisor to manage daily delivery operations for our F&B/alcohol wholesale bus.....
We are looking for a hands-on and detail-oriented Delivery Operations Supervisor to manage daily delivery operations for our F&B/alcohol wholesale business. This role ensures timely, accurate, and compliant deliveries to outlets such as pubs, bars, restaurants, and event clients.
You will play a key role in logistics coordination, inventory flow, and customer satisfaction, ensuring smooth last-mile execution.
Key Responsibilities
1. Delivery & Logistics Operations
- Plan and coordinate daily delivery schedules to outlets (pubs, bars, restaurants)
- Assign routes and optimize delivery efficiency (multiple drop points)
- Ensure timely and accurate delivery of alcohol products
- Monitor delivery progress and resolve delays or issues in real time
2. Team Supervision
- Supervise delivery drivers and helpers
- Plan manpower allocation based on order volume
- Train team on SOPs, delivery handling, and safety procedures
- Monitor attendance, discipline, and performance
3. Inventory & Order Coordination
- Work closely with warehouse team on order picking and packing
- Ensure correct quantities and SKUs are prepared before dispatch
- Minimize delivery errors (wrong items, shortages, damages)
- Track stock movement and support inventory accuracy
4. Compliance & Safety
- Ensure compliance with alcohol handling and delivery regulations
- Verify deliveries are made to authorized recipients (legal age / licensed outlets)
- Enforce safe handling of fragile goods (bottles, kegs)
- Maintain proper documentation (delivery orders, invoices, records)
5. Customer Service & Relationship
- Coordinate with outlet managers for delivery timing and special requests
- Handle delivery-related complaints and resolve issues promptly
- Build good relationships with regular clients (pubs, bars, event organizers)
6. Performance Tracking & Reporting
- Track KPIs (on-time delivery, error rate, cost efficiency)
- Prepare daily/weekly delivery and operations reports
- Identify inefficiencies and improve delivery processes
- Monitor fuel usage, vehicle condition, and maintenance
Requirements
- Experience in F&B logistics, wholesale distribution, or delivery operations
- Prior supervisory or team leader experience preferred
- Familiar with delivery routing and multi-drop logistics
- Knowledge of alcohol products/logistics is an advantage
- Strong problem-solving and coordination skills
- Responsible, hands-on, and able to work under pressure
- Able to work early mornings / late nights / weekends
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