Total 2 job vacancies by Accor

The Hotel Manager is responsible for overseeing the day-to-day operations of the hotel and ensuring all departments operate efficiently, profitably, and in line with brand standards. This role supports the General Manager in driving operational excellence, guest satisfaction, financial performance, talent development, and strategic execution.

The Hotel Manager acts as the key operational leader of the property, ensuring a seamless guest experience while maximizing revenue opportunities and maintaining service excellence consistent with Accor and Pullman brand expectations.

1. Operational Leadership

• Oversee daily hotel operations across Rooms Division, Food & Beverage, Culinary, Engineering, Security, and other operating departments.
• Ensure all departments deliver service standards aligned with Pullman brand expectations.
• Drive operational efficiency, service consistency, and interdepartmental collaboration.
• Conduct regular operational meetings, briefings, and daily walkabouts.
• Ensure smooth handling of VIP arrivals, group movements, events, and peak occupancy periods.

2. Guest Experience & Brand Standards

• Champion guest satisfaction and service excellence across all touchpoints.
• Monitor guest feedback, online reputation scores, and quality audits.
• Resolve escalated guest complaints promptly and professionally.
• Maintain brand standards, presentation, cleanliness, ambiance, and service culture throughout the hotel.

3. Financial Performance

• Support preparation and execution of annual budgets, forecasts, and business plans.
• Drive revenue growth through rooms, F&B, meetings, events, and ancillary income streams.
• Control departmental costs, labor productivity, and operating expenses.
• Monitor key performance indicators such as ADR, RevPAR, GOP, payroll ratio, and departmental profitability.

4. People Leadership

• Lead, coach, and develop Heads of Department and management teams.
• Build a high-performance culture focused on accountability and engagement.
• Support talent succession planning, learning initiatives, and internal promotions.
• Ensure compliance with labor laws, company policies, and employee relations practices.

5. Sales, Marketing & Commercial Support

• Collaborate with Sales & Marketing teams to maximize occupancy, events, and market share.
• Support key client relationships, government, corporate, and travel trade partnerships.
• Participate in revenue strategy meetings and promotional initiatives.

6. Safety, Compliance & Risk Management

• Ensure full compliance with health, safety, hygiene, fire life safety, and statutory requirements.
• Oversee crisis management readiness, emergency procedures, and security standards.
• Ensure hotel licenses, audits, and certifications remain current.

7. Community & Ownership Relations

• Represent the hotel professionally with guests, business partners, authorities, and the local community.
• Support ownership objectives and management company performance expectations.

The Executive Housekeeper is responsible for leading and managing all housekeeping operations to ensure the highest standards of cleanliness, hygiene, guest comfort, and presentation throughout the hotel. This role ensures guest rooms, public areas, laundry, linen, back-of-house areas, and related facilities are maintained in line with Pullman brand standards, safety regulations, and operational efficiency targets.

The Executive Housekeeper drives service excellence, productivity, cost control, sustainability initiatives, and team development while delivering memorable guest experiences.

Key Responsibilities

1. Operational Leadership

• Oversee day-to-day housekeeping operations for guestrooms, suites, public areas, offices, and heart-of-house areas.
• Ensure all rooms are cleaned, inspected, and released on time according to occupancy requirements.
• Maintain hotel cleanliness standards aligned with Accor / Pullman brand expectations.
• Conduct regular inspections of rooms, corridors, public areas, and facilities.
• Coordinate with Front Office, Engineering, Security, and Food & Beverage departments for smooth operations.

2. Guest Experience & Quality Assurance

• Ensure guest rooms are well presented, functional, and welcoming at all times.
• Respond promptly to guest requests, complaints, and special requirements.
• Monitor guest feedback, online reviews, and cleanliness scores; implement action plans for improvement.

3. Team Management

• Lead, coach, and motivate the housekeeping team to achieve departmental goals.
• Prepare manpower planning, rosters, duty schedules, and task allocation.
• Conduct performance appraisals, coaching, and disciplinary actions when necessary.
• Identify training needs and develop team capabilities.
• Promote employee engagement and a positive work culture.

4. Financial & Cost Control

• Prepare and manage departmental budget.
• Control payroll costs, overtime, cleaning supplies, linen usage, and operating expenses.
• Monitor productivity ratios such as minutes per room cleaned and staffing efficiency.
• Ensure proper stock control of chemicals, guest supplies, linen, and uniforms.

5. Laundry & Linen Management

• Oversee laundry operations (internal or outsourced).
• Maintain linen quality, par levels, replacement programs, and loss prevention controls.
• Ensure uniforms are clean, available, and well maintained.

6. Health, Safety & Compliance

• Ensure compliance with hygiene, sanitation, workplace safety, and fire safety regulations.
• Maintain proper chemical handling procedures and MSDS compliance.
• Ensure pest control and preventive cleanliness programs are in place.
• Lead deep cleaning and preventive maintenance schedules.

7. Sustainability & Brand Initiatives

• Drive environmental initiatives such as linen reuse programs, waste reduction, and responsible chemical usage.
• Support ESG / sustainability goals of the hotel.