Total 4 job vacancies by A Hotel Bugis Pte. Ltd.

Job Title: Hotel Front Office Executive ($2000 to $2500)

Job Purpose:

The Front Office Executive is responsible for delivering exceptional customer service to hotel guests by managing check-in and check-out processes, handling reservations, and addressing guest inquiries. This role requires maintaining a professional and welcoming environment at the front desk, ensuring a seamless guest experience.

Requirements:

• Fluent in English and a good Communicator
• Well versed with computer
• Service oriented with experience in the service sector

Key Responsibilities:

• Guest Reception: Warmly welcome and greet all guests upon arrival. Manage check-in and check-out procedures efficiently.
• Reservations Management: Handle room reservations, cancellations, and modifications accurately. Ensure all guest information is recorded correctly in the hotel’s system.
• Customer Service: Address guest queries, concerns, and complaints promptly. Provide information about hotel amenities, services, and local attractions.
• Billing & Payments: Process payments, issue invoices, and maintain accurate billing records. Handle cash transactions and ensure proper cash management.
• Communication: Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met in a timely manner.
• Record Keeping: Maintain accurate records of room occupancy, guest profiles, and other relevant data.
• Compliance: Ensure adherence to hotel policies, procedures, and safety standards. Maintain confidentiality of guest information.
• Team Support: Assist colleagues with tasks as needed to ensure smooth front desk operations.

Qualifications:

• Education: Min O level.
• Experience: Previous experience in a front office or customer service role in the hospitality industry is an advantage. Candidates with no related experience will also be considered as on- the-job training will be provided
• Skills: Strong communication and interpersonal skills, proficiency in hotel management software, ability to multitask and work under pressure.

Working Hours:

Shift-based work, including weekends and public holidays.

Reporting To:

Duty Manager

Only Singaporeans and Singapore PR to apply.

Write in to us with your latest resume, expected salary and attach a recent photograph to acc@amrisehotel.com

We regret that only short-listed candidates will be notified.

Job Title: Operations Manager ($4500-$5500)

Job Type: Full-time

Job Summary:

We are seeking an experienced and dynamic in Operations Manager to oversee the daily operations of multiple hotels within our portfolio. The ideal candidate will ensure that each property operates smoothly, maintains high standards of service, and achieves financial goals. This role requires strong leadership, effective communication, and a passion for delivering exceptional guest experiences.

Key Responsibilities:

• Oversee the day-to-day operations of multiple hotels within the cluster.
• Develop and implement operational strategies to enhance efficiency and guest satisfaction.
• Ensure compliance with all health, safety, and regulatory requirements.
• Monitor and manage budgets, ensuring financial targets are met or exceeded.
• Collaborate with department heads to ensure seamless operation across all hotel functions.
• Lead and mentor hotel management teams, fostering a culture of excellence.
• Analyse operational performance and implement improvements as needed.
• Coordinate with sales and marketing teams to drive occupancy and revenue.
• Address and resolve guest complaints in a timely and professional manner.
• Conduct regular site visits to ensure high standards are maintained across all properties.

Qualifications and requirements

• Proven experience in hotel operations management, preferably within a cluster or multi-property role.
• Minimum of 5 years of experience in hotel operations management, preferably within a cluster or multi-property role.
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Excellent communication and interpersonal skills.
•  Ability to make strategic decisions and manage multiple priorities under pressure.
• Familiarity with health, safety, and regulatory requirements in the hospitality industry.
•  Strong problem-solving abilities and attention to detail.
• Strong leadership and team management skills.
• Ability to work under pressure and manage multiple priorities.
• Commitment to delivering high-quality guest service.

Benefits:

• Competitive salary and performance-based bonuses.
• Opportunities for professional growth and career advancement.
• Employee discounts on hotel stays and services.

Only Singaporeans and Singapore PR to apply

Write in to us with your latest resume, expected salary and attach a recent photograph to acc@amrisehotel.com

We regret that only short-listed candidates will be notified.

Job Title: Housekeeper ($1800 to $2500)

Responsibilities:

• Clean and maintain guest rooms according to set standards and procedure
• Responds timely to guests’ special request for miscellaneous items like cribs, cots, extra towels, etc
• Follows departmental policies and procedures
• Adhere to personal grooming and hygiene standards
• Any other duties as may be assigned from time to time

Requirements:

• To maintain established standards according to the hotel requirements
• Highly responsible & reliable
• Able to motivate staff, lead and guide a team

• Organized and able to follow a schedule
• Pays attention to detail when cleaning
• Able to multi-task and detail oriented
• Able to motivate staff, lead and guide a team

• Experienced housekeeping with Good Time Management skills
• Training will be provided
• Able to work shift, weekends and public holidays

Duties:

• Tidying up rooms
• Cleaning and sanitizing toilets, showers/bathtubs, countertops, and sinks
• Making beds and changing linens
• Vacuuming and cleaning carpets and rugs
• Sweeping/vacuuming, polishing, and mopping hard floors
• Keeping bathrooms and kitchen stocked with clean linens, toiletries, and other supplies
• Emptying trash receptacles and disposing of waste
• Reporting any necessary repairs or replacements
• Ensuring that all health and safety regulations are adhered to

Only Singaporeans and Singapore PR to apply

Write in to us with your latest resume, expected salary and attach a recent photograph to acc@amrisehotel.com

We regret that only short-listed candidates will be notified.

Position Summary

The HOTEL DUTY MANAGER supports the Hotel Manager in overseeing daily hotel operations to ensure smooth functioning, high service standards, and cost control. This role supervises front desk, housekeeping, and operational staff while maintaining guest satisfaction, regulatory compliance, and operational efficiency.

In a 3-star hotel environment, the role is hands-on and operationally involved, ensuring service quality, staff discipline, and problem resolution on the ground.

What You’ll Do

• Lead Front Desk and Housekeeping teams
  
• Deliver excellent guest experiences
  
• Support revenue growth and cost efficiency
  
• Train and develop team members
  
• Ensure smooth daily hotel operations
  
  
  What We Offer
  
• Competitive salary package
  
• Performance-based incentives
  
• Career progression to Hotel Manager level
  
• Leadership exposure in a growing hotel group
  
  

Requirements

• 2–3 years of hotel experience
  
• Supervisory or senior front office experience preferred
  
• Strong communication & leadership skills
  
• Able to work rotating shifts