As the Guest Relations Manager of the Company, you shall willingly and diligently carry out the duties assigned to you from time to time, including but not limited to the following:
1. Provide upscale guest service experiences for all guests throughout their stay.
2. Ensure guests are properly greeted upon their arrival.
3. Actively listen to and resolve guest complaints.
4. Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns.
5. Be familiar with menu items, promotions, and service procedures.
6. Respond to guest inquiries and requests in a timely, friendly, and efficient manner.
7. Maintain the highest standard of cleanliness, the maintenance of furnishings and equipment and the proper set up of in the Restaurant and connected areas or pantries.
8. Ensure the best level of service and attentiveness is consistently given to every guest.
9. Promote the Restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service.
10. Monitor restaurant activity to determine seating and dining flow.
11. Develop and implement service-related training programs.
12. Perform miscellaneous job-related duties as assigned.
Work Location: 83 Neil Road, Singapore
