JOB OVERVIEW
Responsible for managing end-to-end import shipment operations and customer account activities to ensure timely cargo movement, regulatory compliance, and service excellence. The role oversees shipment execution, customer requirements, billing activities, stakeholder coordination, issue resolution, reporting, and operational support across multiple internal and external parties while ensuring adherence to customer SOPs and company processes.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Shipment Operations & Coordination
Manage end-to-end import shipments for key accounts including Credit, Non-Credit, COD, and DDU customers from origin to Singapore delivery.
Coordinate with overseas stations, airlines, terminals, transport providers, contractors, and vendors to ensure smooth shipment movement and cargo clearance.
Customer Service & Exception Handling
Handle shipment exceptions including cargo discrepancies, short-landed cargo, damages, survey arrangements, and special transportation requirements.
Special Cargo & Compliance Management
Manage pharmaceutical cold chain shipments, valuable cargo, strong room storage, and escorted cargo requiring enhanced monitoring and status updates.
Process customer permits submitted via external forwarders by updating permit information, HS codes, descriptions, and documentation into relevant systems for submission.
Billing, Customer Setup & Reporting
Business Support
SPECIFIC ACCOUNTABILITIES
FUNCTION/ BUSINESS ACUMEN
QUALIFICATIONS
EDUCATION AND/ OR EXPERIENCE
Diploma or Degree in Logistics, Supply Chain Management, Business Administration, or related field preferred.
Minimum 2–5 years of experience in freight forwarding, air freight operations, import/export operations, or logistics customer service.
WORKING LOCATION
20 Alps Avenue, Airport Logistics Park of Singapore, Singapore 498747
WORKING HOURS
5.25 days week with alternate Saturday off.
