Stakeholder & Communication Management
• Lead end to end engagement across business, technology, and vendor partners, covering planning, governance, communications, budgeting, resource alignment, and change management.
• Manage stakeholder expectations through structured governance forums and transparent communication.
• Deliver clear, concise, and effective executive level updates on project milestones, risks, dependencies, and delivery progress.
• Provide comprehensive status reporting across GTO and business leadership, ensuring alignment on deliverables and timelines.
Process, Analysis & Delivery Execution
• Drive end to end delivery of complex, multi business line initiatives in alignment with strategic objectives and UOB SDLC and stage gate standards.
• Own the full project lifecycle (Waterfall, Agile, Hybrid), including planning, governance, execution, and tracking against time, scope, and budget.
• Translate business needs into detailed functional and non functional requirements, user stories, and process documentation; design clear as is and to be journeys.
• Coordinate across business, operations, and technology teams to manage dependencies, risks, issues, and scope changes effectively.
• Maintain high quality delivery through disciplined tracking of progress and upkeep of RAID (Risks, Assumptions, Issues, Dependencies) artifacts.
• Collaborate with Product Owners, System Analysts, and Design teams to refine backlogs, support UI/UX requirements, and validate technical feasibility.
• Support test strategy, test planning, and operational readiness to ensure seamless go live and adoption.
• Drive post implementation benefits realization and support continuous improvement initiatives.
Project & Delivery Leadership
• End to end program management experience, including budget ownership ($5–$30M), risk management, and dependency/critical path oversight.
• Proficient across Waterfall, Agile, and Hybrid delivery models with strong SDLC governance.
• Ability to manage multiple concurrent priorities and deliver under pressure.
• Strong delivery discipline: governance, requirement clarification with technical teams, quality user stories, readiness planning, and support across testing cycles.
Education & Certifications
• Bachelor’s degree in a relevant field. PMP or PRINCE2 certification preferred.
Soft Skills
• Executive level communication and stakeholder management. Detail oriented with strong leadership presence and high independence.
Domain Expertise
• 10+ years of experience in banking, specifically across retail lending products and credit cards
• Strong background in credit origination, collections, credit risk portfolio management and credit bureau reporting
• 5+ years of deep expertise in retail credit, including:
o Credit risk management (underwriting, credit decisioning, early warning, collections)
o Credit portfolio monitoring (scorecard development, risk segmentation, limit setting)
Technical & Functional Skills
• Ability to translate high level business needs into detailed functional and non functional requirements.
• Skilled in designing end to end credit management processes, customer onboarding journeys, and risk portfolio management integrated workflows.
• Strong understanding of credit systems, decision rules and scoring engines, and their integrations across enterprise processing systems
• Proven experience leading and delivering large scale Retail Credit system implementation programs.
