Total 24 Senior Executive level Legal / Public / Security job vacancies

Our client is global organisation operating in the travel and services industry, with a strong presence in Singapore. In line with business expansion, they are looking for a Senior IT Executive (IT Security / Infrastructure) to join their team, in hopes of developing the current high performing team. They are located in the East area.

Job Responsibilities:

• Develop, implement, and enforce IT security policies, standards, and procedures in line with regulatory and industry best practices.
• Monitor and manage IT security systems to detect, investigate, and respond to cyber threats, suspicious activities, and security incidents.
• Analyze network traffic, system logs, and security alerts to identify vulnerabilities and potential risks.
• Maintain and optimize security monitoring tools, detection rules, and automated workflows to strengthen threat detection and response capabilities.
• Conduct security reviews, risk assessments, compliance checks, and system hardening activities for IT infrastructure and applications.
• Support incident response, disaster recovery, and business continuity planning, including participation in recovery exercises and simulations.
• Participate in security architecture reviews, vulnerability assessments, and continuous improvement initiatives to enhance overall cybersecurity posture.
• Collaborate with internal stakeholders, project teams, and developers to ensure secure system implementation and compliance requirements are met.
• Support IT security audits, maintain security documentation and risk registers, and prepare periodic security reports for management review.
• Conduct user awareness initiatives and liaise with external auditors, vendors, and relevant parties on cybersecurity and compliance matters.
• Perform ad-hoc coordination tasks as required.

Requirements:

• Min Diploma/Degree in Information Technology, Information Security, Computer Science, or related discipline
• Min 4 years of relevant experience in IT security, cybersecurity, or infrastructure environments
• Good understanding of cybersecurity concepts, network security, system hardening, and security best practices
• Familiarity with security frameworks such as CIS Benchmarks, PCI DSS, NIST, or similar standards
• Hands-on experience with firewalls, IDS/IPS, endpoint security, or security monitoring tools is advantageous
• Strong analytical, troubleshooting, and stakeholder management skills

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email: job•@recruitpedia.sg

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Our client is a Computer and Network Security Industry. Due to business needs, they are now recruiting a Business Development Executive to be part of their Team for ongoing transformation projects. They are located in the West - easily accessible.

About the Role:

Are you passionate about technology and eager to drive business growth in a fast-evolving field? We are looking for a proactive and ambitious Business Development professional to play a key role in expanding our cyber-security portfolio across Singapore and the APAC region.

Responsibilities:

• Spot, evaluate, and pursue new business opportunities in priority industries and markets across the region.
• Develop and implement go-to-market strategies to accelerate the adoption of our cyber-security solutions.
• Build strong, consultative relationships with customers and partners, collaborating with internal technical teams when needed.

Requirements:

• Min Degree Cybersecurity, Computer Science, or a related field.
• Minimum 1 year of experience in business development or sales 

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R25157233 (Loh Pooi Keng)

We are looking for draftsman experienced with drawings design of residential and commercial buildings. He/ She must have work experience in an Engineering Consultancy firm. Please indicate projects list in your CV.

• At least ITC or Diploma in Civil and Structural Engineering discipline
• Minimum 8 years’ local experience in preparation of structural drawing
• Familiar with BIM software i.e. REVIT
• Prepare drawings and ensure compliance with office drafting standards
• Flexibility in handling multiple projects
• Must be able to work under tight deadline and in a fast pace environment
• Work closely with Project Engineers or Team leader
• Able to work independently

Thank you for your application but we regret that only shortlisted candidates will be notified.

Job Responsibilities:

• Handle client inquiries and provide pertinent information via email or WhatsApp.
• Preparation and Lodgement of ACRA forms such as Annual Return, Extension of Time, Change of Officers and Particulars etc.
• Send reminders for compliance deadlines, such as annual returns, and other obligations.
• Facilitate communication and coordination with other teams as needed.
• Preparation and Filing of minutes and resolutions of Board of Directors and of Shareholders.
• Attend to filing, typing and scanning of documents as necessary.

Job Requirements:

• Candidates should have a minimum of two years of experience in the relevant field.
• Preferably adept at effectively using Excel, Word, and other CRM platforms.

Job Responsibilities

• Lead and supervise all civil and structural construction activities.
• Ensure works are carried out in accordance with approved drawings and specifications.
• Review contractor's method statements, technical submissions and shop drawings.
• Monitor project progress and construction schedules.
• Conduct site inspections and quality audits.
• Coordinate with consultants, contractors and project stakeholders.
• Verify testing, inspections and construction records.
• Identify and resolve technical and site-related issues.
• Ensure compliance with statutory and authority requirements.
• Prepare progress reports and attend project meetings.

Job Requirements

• Degree in Civil / Structural Engineering.
• Minimum 8 years of relevant experience.
• Experience in large infrastructure or building projects.
• Strong leadership and coordination skills.

Job Description

• Carry out structural design and produce professional engineering calculation complying to Eurocodes and prevailing building control regulations
• Attending all project/ technical meetings with authorities, developer, and contractors
• Prepare technical engineering reports as and when required by authorities or clients
• Familiar with engineering software and latest code of practice
• Lead and co-manage a team of operational staff to meet the objectives and targets set by the project

Job Requirements

· Candidate must possess at least a Degree in Engineering (Civil) recognized by Professional Engineers Board (PEB) Singapore

· Minimum 3 years and above of working experience in local Civil and Structural consultancy firm

· Able to perform structural analysis using design software such as Tekla, SAP2000, SAFE, ETABS, Prokon, etc.

· Ability to co-manage, lead and inspire project teams

· Willing to and with enthusiasm to learn in the field of civil and structural engineering design

· Able to work independently

· Possess good communication skill

Thank you for your application but we regret that only shortlisted candidates will be notified.

Role Summary

We are looking for a Corporate Secretarial Executive on a one year contract basis. This role has the potential for full time conversation subjected to business needs and job holder's performance.

Board and Committee Meeting Support:

• Co-ordinate and manage end-to-end meeting logistics including:
• Directors’ availability checks, room bookings, IT setups (Team/Zoom invites), attendance sheets and seating plans and uploading meeting materials to Share Point
• Disseminate meeting materials to other attendees and arrange printing of board papers for directors upon request
• Plan the annual schedule of Board and Board Committee meetings
• Manage fixed dates and calendar invites for Board Retreats and strategic meetings

Annual General Meeting (AGM) Support

• Assist in the preparation of AGM-related documents including:
• Annual Report sections (Directors’ Statement, CG Statement, Shareholding information)
• Notice of AGM, proxy forms, and supporting circulars
• Coordinate AGM logistics including liaison with internal stakeholders and external service providers
• Support AGM and post-AGM matters:
• Manage shareholder requests (e.g., printed annual reports)
• Assist with meeting documentation and post-AGM follow-ups

ACRA Filings & Statutory Compliance

• Prepare and file Annual Returns within statutory deadlines
• Support the preparation and circulation of Directors’ Resolutions using standard templates (including via DocuSign)
• Handle routine ACRA filings, including:
• Changes in directors/officers/registered office
• Share capital updates
• XBRL financial statement submissions
• Maintain accurate statutory records and registers

Corporate Secretarial Administration

• Maintain proper and orderly filing systems for corporate secretarial records
• Support requests for corporate document (e.g., certified true copies, constitutions)

Subsidiary Compliance Support

• Assist with AGM documentation and Annual Return filings for subsidiaries
• Ensure accurate and timely preparation of corporate secretarial documents
• Prepare standard Directors’ Resolutions for routine approvals
• Manage Know Your Customer (KYC) processes, incorporations, liquidations and bank signatory changes
• Respond to corporate document requests, including certifications of constitutions

Malaysia Entities

• Facilitate and coordinate corporate secretarial matters between Singapore and Malaysia entities
• Draft Directors’ Resolutions, Annual Returns and Financial Statements
• Support routine statutory compliance using standard resolution templates and liasing with the Malaysia Corporate Secretarial Agent

Digital Enablement and AI Applications (Governance & Compliance)

• Apply knowledge of AI and digital tools to support corporate secretarial functions, including :
• Automating monitoring and tracking of statutory and regulatory deadlines (eg. AGM, Annual Returns, filings)
• Supporting workflow efficiencies through document automation, version control and approval tracking
• Leveraging digital tools to enhance accuracy, timeliness and governance oversight

Others

• Perform other duties as assigned including ad-hoc work exigencies that may arise as required by the reporting officer

Qualifications & Experience

• Diploma or Degree in Corporate Secretarial Practice, Law, Business Administration, Accountancy or a related discipline
• Minimum 1 - 2 years of relevant experience in corporate secretarial or governance support, preferably in a listed company environment
• Prior experience supporting Board and Committee meetings and handling AGM processes is preferred

Technical Knowledge

• Good understanding of Singapore Companies Act, ACRA filing requirements, and corporate governance practice
• Familiarity with XBRL filing, Annual Returns, and statutory compliance obligations
• Experience using corporate secretarial software, DocuSign, and Microsoft Office tools (Word, Excel, PowerPoint, Teams, SharePoint)

Skills & Competencies

• Strong organisational and project coordination skills with the ability to manage multiple timelines and stakeholders
• High level of attention to detail and accuracy in documentation and filings
• Good written and verbal communication skills, with the ability to interact professionally with senior stakeholders including Directors
• Ability to handle confidential information with discretion and integrity
• Proactive, resourceful, and able to work independently as well as in a team

Digital & AI Capabilities

• Familiarity with digital tools and automation workflows (e.g., document management systems, workflow tracking tools)
• Basic understanding or exposure to AI applications in administrative or compliance functions is an advantage
• Ability to leverage technology to improve efficiency, tracking, and reporting processes

Other Attributes

• Strong sense of responsibility and accountability
• Able to work under pressure and meet tight statutory deadlines
• Meticulous, adaptable, and responsive to changing business needs

About AGP Law LLC

AGP Law LLC is a full-service law firm in Singapore with a trusted reputation in the legal industry, particularly in the areas of commercial litigation and dispute resolution. The Firm serves a diverse portfolio of clients, including multinational companies, listed entities, small and medium enterprises, and clients across various industries.

The Firm is guided by the values of Character, Competence and Commitment, and seeks individuals who are responsible, disciplined, and meticulous.

The incumbent should be able to contribute meaningfully to the Firm’s administrative and accounts functions.

Role Overview

We are seeking a meticulous and responsible Accounts Executive to support the Firm’s accounts, finance and administrative operations on a contract basis.

The incumbent will assist with day-to-day accounts-related matters, including billing support, payment records, accounts data entry, spreadsheet maintenance, filing, reconciliation support and general accounts administration. The role will also involve assisting with the review, organisation and updating of existing accounting spreadsheets and backlog records.

The Firm uses CoreMatter for accounts-related work and NetDocuments for document management and other firm documents/materials. On-the-job training will be provided to the successful incumbent.

This position is suitable for an entry-level applicant who is organised, detail-oriented, comfortable working with figures, and keen to gain practical experience in accounts and administrative operations within a professional law firm environment.

Key Responsibilities

The incumbent will be required to:

• Assist with the Firm’s daily accounts, finance and administrative matters;
• Assist with billing, invoices, receipts, payment vouchers and supporting accounts documents;
• Perform accounts data entry and update accounts-related records in CoreMatter;
• Assist with accounts payable and accounts receivable records;
• Assist with bank reconciliation, banking records and monthly bank statement compilation;
• Review, organise, update and maintain accounting spreadsheets and backlog records;
• Ensure that accounting records, spreadsheets and supporting documents are accurate, complete and properly maintained;
• Maintain proper physical and digital filing of accounts, finance and administrative documents;
• Use NetDocuments for the storage, retrieval and organisation of firm documents and materials where required;
• Liaise with internal staff, external bookkeepers, vendors, service providers and other relevant parties where necessary;
• Assist with CPF, payroll and related administrative records where required;
• Handle confidential firm, client and financial information with professionalism and discretion;
• Provide general administrative support to the Firm; and
• Perform any other ad-hoc duties as may be assigned.

Requirements

• Minimum ITE qualification;
• Diploma holders in Accounting, Finance or Business, or a related discipline are preferred;
• Fresh graduates are welcome to apply;
• Relevant experience in accounts, bookkeeping, finance administration, office administration or professional services would be advantageous;
• Advanced working proficiency in Microsoft Excel is required, including filtering, sorting, formatting, PivotTables, basic formulas, XLOOKUP / lookup functions, data cleaning and reconciliation of accounting spreadsheets;
• Able to review, organise, update and maintain existing Excel records and backlog accounting spreadsheets accurately;
• Proficiency in Microsoft Word and Outlook;
• Comfortable working with figures, financial records and supporting documents;
• Strong attention to detail and accuracy;
• Good organisational and time management skills;
• Able to follow instructions carefully and clarify uncertainties where necessary;
• Able to work independently while keeping the relevant supervisor updated on progress;
• Responsible, dependable and honest, with a strong sense of accountability;
• Able to handle confidential information with professionalism and discretion;
• Willing to learn and adapt to the Firm’s internal systems and workflows, including CoreMatter and NetDocuments.

Preferred Skills and Experience

• Basic knowledge of accounting or bookkeeping principles;
• Prior experience working with accounting schedules, reconciliation files, billing records or backlog data clean-up;
• Familiarity with Power Query, macros and/or VBA for automating repetitive Excel tasks would be highly advantageous;
• Familiarity with CoreMatter, NetDocuments or similar practice management/document management systems would be advantageous;
• Prior experience in a law firm or professional services firm would be an advantage;
• Ability to maintain structured records and follow internal processes accurately;
• Good written and verbal communication skills.

Candidate Profile

The ideal incumbent should be meticulous, responsible, honest and dependable, with a strong sense of ownership over assigned tasks.

As the role involves handling accounts-related records, spreadsheets and confidential firm information, the incumbent must be careful with details, comfortable working with figures, and able to maintain accuracy even when dealing with high-volume or backlog records.

The Firm values applicants who are willing to learn, able to take instructions properly, proactive in clarifying uncertainties, and committed to completing assigned work accurately and professionally.

Training

On-the-job training will be provided to the successful incumbent, including familiarisation with the Firm’s accounts processes, CoreMatter, NetDocuments and relevant administrative workflows.

How to Apply

Interested applicants may submit their updated resume to hr@agp.com.sg for consideration or via MyCareersFuture.

Only shortlisted applicants will be contacted for an interview.

Duties and Responsibilities:

• Handle public complaints and feedback related to the project site in a timely and professional manner.
• Prepare letters, notices, and other communications to engage with the community and residents regarding project developments.
• Implement and support public relations programmes for the project.
• Arrange and attend meetings on public relations matters with the project team as required.
• Prepare and submit monthly reports to provide updates on feedback and complaints received.
• Maintain good working relationships with clients, stakeholders, and residents.
• Provide general administrative support to the project team.
• Perform any other duties as assigned by the Management.

Job Specification:

• Diploma or Degree in Public Relations or any related field.
• Minimum 4 years’ LTA experience.
• Willing to work at site office environment.
• Good communication skills.
• Independent, possess excellent interpersonal and communication skills and emotional maturity.
• Location: Tampines.

Job Description:

• Perform legal research and analysis to effectively advise clients on legal matters.
• Draft legal documents and correspondences.
• Drive BD initiatives between the firm and partner firms, including identifying and developing collaboration opportunities
• Assist in executing BD strategies and client engagement activities
• Support cross-border / cross-firm initiatives, including coordination of joint efforts, events, and proposal
• Provide support on selected competition-related initiatives as required
• Handle legal matters in ASEAN.
• Any other legal work as assigned.

Requirements:

• Law degree from a good university.
• Experienced in corporate law.
• Good English language skills.

• Up till $4,000 + Bonus

• 5 days work week

• Work with an award-winning corporate services leader

• Manage diverse portfolios ranging from SMEs to MNCs

• Supportive, growth-oriented work environment with clear career progression
  

Our Client, Singapore's most highly-rated corporate service provider, is inviting qualified candidates to fill the position as Senior Corporate Secretarial Executive.

RESPONSIBILITIES:

• Manage a portfolio of clients, ensuring compliance with the Companies Act and other statutory requirements

• Prepare and file statutory documents with ACRA accurately and within deadlines

• Draft resolutions, minutes, and other corporate documents

• Advise clients on corporate governance and compliance matters

• Review work prepared by junior executives and provide guidance as needed

• Maintain and update corporate records and registers

• Liaise with clients and relevant government agencies professionally
  

REQUIREMENTS:

• ICSA qualification or Diploma/Degree in Law, Business, or related field

• 2–4 years’ corporate secretarial experience in a professional or corporate services firm

• Good knowledge of Singapore Companies Act and ACRA filing requirements

• Strong attention to detail, organisational, and time management skills

• Good communication and interpersonal skills

• Experience mentoring or guiding junior staff is an advantage

The Managed Services Cross Technology Engineer (L2/L3) –Network / Security is a developing or seasoned engineering role,responsible for providing a managed service to clients to ensure that their ITinfrastructure and systems remain operational.

Through the proactive monitoring, identifying,investigating, and resolving of technical incidents and problems, the ManagedServices Cross Technology Engineer (L2/L3) is able to restore service toclients.

The primary objective of this role is to proactively work onautomation aspects of work focusing on Network / Security relating to theoperations. Also to work on client requests or tickets and applytechnical/process knowledge to resolve them without breaching service levelagreement (SLA).

The Managed Services Cross Technology Engineer (L2/L3)focuses on second-line support for incidents and requests with a medium levelof complexity and focusses across two or more technology domains - Cloud,Security, Networking, Applications and / or Collaboration etc.

This role may also contribute to / support on project workas and when required.

Key Responsibilities:

·       Network - Automate the provisioning, configuration, and testing of network infrastructure(routers, switches, firewalls, load balancers).

·       Develop and maintain CI/CD pipelines specifically for networkcode and configurations.

·       Utilize Infrastructure as Code (IaC) tools like Terraform orAnsible for network deployment.

·       Implement network monitoring and logging solutions to ensure highavailability and performance.

·       Maintain Git repositories for all network configurations andautomation scripts.

·       Collaborate with traditional Network and Software Engineering teams todesign scalable and reliable networks.

·       Focus on continuous improvement, pushing for a code-centric approachto network operations.

·       Security – Automate - Embed security testing and compliance checks earlyinto the CI/CD pipeline (Shift Left).

·       Implement automated security tools for SAST, DAST, SCA, andinfrastructure vulnerability scanning.

·       Manage and maintain security tools like WAFs, IDS/IPS, and CloudSecurity Posture Management (CSPM).

·       Develop and enforce security policies using Policy as Code (PaC).

·       Automate incident response and security monitoring throughlogging and alerting systems.

·       Conduct regular threat modeling and security reviews for newfeatures and infrastructure changes.

·       Educate and collaborate with Development and Operations teams on securecoding practices and security awareness.

·        

• Proactively monitors the work queues.
• Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
• Updates tickets with resolution tasks performed.
• Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.
• Captures all required and relevant information for immediate resolution.
• Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
• Communicates with other teams and clients for extending support.
• Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
• Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift.
• Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
• Works with automation teams for effort optimization and automating routine tasks.
• Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc.
• Identifies problems and errors before they impact a client’s service.
• Provides Assistance to L1 Engineers for better initial triage or troubleshooting.
• Leads and manages all initial client escalation for operational issues.
• Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
• Ensures all changes are carried out with proper change approvals.
• Plans and executes approved maintenance activities.
• Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
• Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering disaster recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications and Tools:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).
• Relevant certifications include (but not limited to) -
• CCNP or equivalent certification
• CCNA certification in must, CCNP in Security or PCNSE certification is good to have

·       Fortinet

·       RSA

·       Tenable

·       Trend Micro

·       F5

Education / Experience:

 Diploma / Degree in relevant discipline

 Minimally 2 years of relevant work experience in similar roles

 Experience in IT industry

Job Description:

 Responsible for maintaining and enhancing strategic relationships with existing partners and onboarding new partners while continuing to drive revenue opportunities

 Develop and execute joint got-to-market strategies with vendors, distributors and other strategic alliance partners

 Facilitate engagement between the partners, sales and presales team to drive growth

 Drive engagement with local and overseas startups as well as existing vendors product team on technology roadmap

 Engage with founders, market researchers, innovators and ecosystem players to understand current market landscape and upcoming trends and impacts

 Translating market trends and company’s own internal capabilities into actionable insights

 Drive internal teams to explore new technologies and generate innovative solutions that is unique to the company

 Analysis of large sets of data to identify trends and generate insights that drive strategic decisions

 Converting of data into meaningful reports, dashboards and presentations for management consumptions

Skill sets:

 Excellent interpersonal communication and partner management

 Strong team player

 Experience with the IT industry and have the ability to exude corporate diplomacy at all times

 Good breadth of technology knowledge

 Strong interest in new technologies

 Analytical mindset

Job Summary

The basic role of a Security & Safety Officer is to perform general safety duties to protect lives and properties, including preventing and deterring crimes within the premises. This includes creating security and fire awareness among employees and guests.

Job Responsibilities

• Ensure that all security and fire safety duties are performed and maintained following standard regulations.
• Ensure the safety and security of all assets, including its people, guests, employees, and others and their properties.
• Conduct a preliminary investigation and write a report regarding the incident occurring during duty.
• Respond promptly to guests' needs and requests from department or employees for security and fire safety assistance.
• Monitor the CCTV at FCC.
• Be familiar with all the Security and fire life safety emergency procedures for the building.
• Responsible for the FCC and ensuring that no irregularities take place, including CCTV, car park computers, time attendance procedures, fire alarm monitoring panel, lifts supervisory panel, emergency intercom, PA paging system, etc.
• Be vigilant and pay particular attention to suspicious characters loitering, rooms left open when guests are out, and other potential security concerns.
• Ensure that no mischief/vandalism, or disturbances occur on company properties.
• Monitor contractors within the building. Examine their credentials and ensure they have been issued a visitor pass before entering the premises.
• And such other tasks and responsibilities as may reasonably be required for the needs of the business and to fulfil your role.

We are seeking a committed and service-oriented Guest Experience Executive to join our hospitality team. This role has been thoughtfully redesigned to integrate security operations with selected concierge and call centre responsibilities, play a pivotal role in ensuring the safety, comfort, and satisfaction of hotel guests through proactive engagement, vigilant security monitoring, and professional call handling. This is a multi-functional role best suited for individuals with strong situational awareness, service excellence, and the ability to respond effectively to both guest needs and security-related matters.

Responsibilities:

1. Guest Experience & Concierge Services

• Deliver warm, professional, and personalized service throughout the guest journey—from arrival to departure.
• Handle VIP guest arrangements and ensure special requests are fulfilled accurately.
• Provide recommendations for local attractions, dining, transportation, and guest services.
• Oversee hotel driveway and lobby area to ensure a clean, welcoming, and organized environment.
• Coordinate logistics such as airport transfers, limousine bookings, and car park assistance.
• Work closely with third-party service providers (e.g. restaurants, transport operators) to enhance guest satisfaction.
• Supervise and support the Concierge/Bell team in their daily tasks and guest interactions.
• Plan duty rosters based on operational needs and manage leave scheduling effectively.

2. Security & Safety

• Conduct routine patrols of hotel premises and report any suspicious activity or safety hazards.
• Enforce safety protocols, conduct bag checks, and assist in managing access control points (e.g. staff entrances, contractor access).
• Respond to emergencies, support the Emergency Response Team (ERT), and provide first aid when needed.
• Assist in managing lift and traffic control during peak hours and special events.
• Support People & Culture team with locker inspections and incident reporting procedures.

3. Call Centre & Guest Communication

• Handle inbound calls, internal communication, and guest requests using hotel systems (e.g., Avaya One-X, DuVoice).
• Manage wake-up calls, do-not-disturb requests, and general phone services professionally.
• Use hotel software platforms (e.g., Infrasys, TableCheck, Bartech) to manage room service orders, minibar status, and restaurant reservations.
• Maintain accurate e-logs of guest communications, complaints, and follow-ups.
• Escalate and resolve guest issues or service recovery cases in a tactful and timely manner.
• Monitor call quality standards (e.g. response time, call abandonment rate) and provide feedback to improve service delivery.