Total 9,119 Others level Information Technology job vacancies

Role: Full stack Software Engineer (GenAI Platforms)

JD:

● Provide technical leadership to an agile, cross-functional development team

● Define and communicate technical vision across multiple workstreams

● Design scalable, secure, and resilient architectures for search and AI-powered systems

● Make architectural trade-offs balancing performance, cost, reliability, and security

● Collaborate with other Tech Leads to plan technical spikes and long-term technical

strategy beyond sprint scope

● Identify technical risks early and lead mitigation strategies

● Architect systems leveraging:

○ LLM integrations (e.g., Azure OpenAI, OpenAI APIs, etc.)

○ Retrieval-Augmented Generation (RAG)

○ Semantic search and vector databases

● Establish guardrails for AI systems including:

○ Evaluation frameworks

○ Observability and monitoring

○ Data governance and security considerations

● Guide the team from experimentation → prototype → production-ready AI systems

● Evaluate emerging AI technologies and assess suitability for public sector use cases

● Champion Agile technical practices (TDD, pair programming, refactoring, CI/CD)

● Lead DevOps adoption including build, release automation, and infrastructure

improvements

● Oversee automated testing strategy (unit, integration, performance)

● Lead resolution of technical blockers and retrospective improvements

● Ensure engineering standards are upheld across the team

● Work closely with Product Owners and Business Analysts to prioritise business stories

and technical investments

● Collaborate with UX Designers for feasibility studies and solution estimation

● Partner with Delivery Managers on long-term planning, system integrations, and

resource forecasting

● Represent the development team in governance and stakeholder meetings

● Mentor and coach engineers to grow both technically and professionally

How to Succeed

● 5–7+ years of experience in web application development

● Proven experience leading agile development teams

● Strong hands-on experience with:

○ Node.js, TypeScript

○ Cloud platforms (Azure, AWS, GCP)

○ SQL & NoSQL databases

○ CI/CD pipelines

○ DevOps practices

● Designed or led systems involving:

○ Search engines (crawl, index, ranking, relevance tuning)

○ Semantic search or vector search

○ RAG architectures

● Production experience integrating LLMs into applications

● Experience managing AI-related trade-offs:

○ Latency vs cost

○ Accuracy vs hallucination risks

○ Prompt engineering strategies

○ Model evaluation methodologies

● Understanding of AI system governance, security, and responsible AI practices

● Strong coaching and mentoring capabilities

● Comfortable leading technical discussions and influencing stakeholders

● Proactive self-starter with strong ownership mindset

● Passionate about continuous improvement

● Curious about emerging technologies and willing to experiment responsibly

● Strong communication and stakeholder management skills

● Meticulous attention to quality and engineering standards

We are seeking an experienced Software Development Engineer in Test (SDET) / QA Automation Engineer with strong expertise in designing, developing, and maintaining scalable automation frameworks. The ideal candidate will have a solid background in automated testing, CI/CD integration, API testing, and test framework development, ensuring high-quality software delivery across web and API platforms. 

• Design, develop, and maintain robust automation testing frameworks from scratch.  

• Build and execute automated test suites for web applications, APIs, and microservices.  

• Integrate automated tests into CI/CD pipelines to enable continuous testing and faster releases.  

• Develop reusable test components, utilities, and libraries to improve automation efficiency.  

• Collaborate with developers, product owners, and QA teams to define test strategies and acceptance criteria.  

• Perform functional, regression, integration, and end-to-end testing.  

• Analyze test results, identify defects, and work closely with development teams for resolution.  

• Improve test coverage, reliability, and execution performance across applications.  

• Participate in code reviews and contribute to quality engineering best practices. 

• Strong experience as an SDET, QA Automation Engineer, or Test Automation Engineer.  

• Expertise in designing, developing and maintaining automation frameworks.  

• Hands-on experience with: Playwright ,Selenium ,Cypress ,Puppeteer  

TestCafe  

• Strong programming skills in: Java,JavaScript / TypeScript, Python  

• Experience with testing frameworks: JUnit ,TestNG ,PyTest ,Unittest  

Jest ,Mocha  

• Good API automation testing experience using: Postman/Newman  

Karate DSL, Java-based API Automation, SOAP UI / ReadyAPI  

• Experience testing: REST APIs ,SOAP Web Services  

• Strong understanding of: CI/CD pipelines ,Continuous Testing ,TestAutomation Best Practices ,Agile/Scrum methodologies  

Preferred Skills 

• Experience with Jenkins, GitHub Actions, GitLab CI, Azure DevOps, or similar CI/CD tools.  

• Exposure to Docker and Kubernetes environments.  

• Experience with cloud platforms such as AWS, Azure, or GCP.  

• Knowledge of performance and load testing tools. 

Responsibilities:

• Design, code, test, and debug software applications that meet both user needs and business objectives.
• Develop scalable and high-performance application architectures using modern development frameworks.
• Work closely with business stakeholders and project leads to gather requirements and convert them into effective solutions.
• Enhance and maintain existing applications, identifying areas for optimization and improvement.
• Resolve software defects and technical issues promptly to ensure application stability.
• Participate in code reviews and enforce best practices in coding, testing, and documentation.
• Collaborate with cross-functional teams within Agile/Scrum methodologies to deliver high-quality solutions.
• Maintain technical documentation related to application design, workflows, and deployment

Requirement:

• Bachelor’s degree in computer science or relevant field
• 4+ years of experience in Java, .Net, or Node JS development
• Good Experience in Microservices, spring boot, Spring, MVC.
• Proficiency in React Js, Angular, Java Script, HTML, CSS
• Experience in Devops, Jenkins, GitHub is preferred
• Familiarity with databases SQL, NoSQL.
• Understanding of software development methodologies (Agile, Scrum, etc.).

We regret to inform that only shortlisted candidates will be contacted

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Assume a vital position as a key member of a high-performing team that delivers infrastructure and performance excellence. Your role will be instrumental in shaping the future at one of the world's largest and most influential companies.

As a Lead Infrastructure Engineer at JPMorganChase within the Infrastructure Platforms teams, you will be responsible for the strategic evaluation of network technologies and topologies, ensuring compliance with industry standards and organizational objectives. This role drives requirements for network planning tools, develops performance metrics, leads initiatives for improved performance and design optimization, builds business cases for these initiatives, supports audit, risk, and compliance activities, and collaborates with regional carriers to adopt the best product solutions.

Job responsibilities

• Lead technology and topology strategy by evaluating emerging and established network technologies and recommending solutions aligned to business, security, and resiliency needs.

• Design and standardize target network topologies (LAN/WAN/DC/Cloud connectivity) that optimize performance, scalability, availability, and operational supportability.

• Own requirements definition for network planning/management tools, translating business outcomes and technical constraints into clear epics, features, and acceptance criteria.

• Partner with software engineering teams to prioritize the tool roadmap, validate delivered functionality, and ensure fit-for-purpose planning workflows and UX for engineers.

• Drive automation and integration across planning, inventory, capacity, and change processes to reduce manual effort, improve data quality, and speed decision-making.

• Define and implement network performance metrics and KPIs, establishing measurement standards, thresholds, and reporting cadences across critical services and regions.

• Analyze performance and capacity data to identify trends, bottlenecks, and systemic issues; provide actionable insights and continuous improvement recommendations.

• Lead performance and design optimization initiatives, embedding best practices and innovations to improve efficiency, reliability, and end-to-end service quality.

• Build and present business cases (cost/benefit, risk reduction, ROI, and delivery approach) to secure funding and executive alignment for optimization programs.

• Ensure audit, risk, and compliance readiness by maintaining end-to-end documentation, supporting control testing and regulatory expectations, partnering with compliance, and coordinating with regional carriers/service providers to align standards, interoperability, and service performance.

Required qualifications, capabilities, and skills

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.

• 5+ years of experience in network planning, infrastructure engineering, or related roles.

• Deep understanding of network technologies, topologies, and transport protocols.

• Experience interpreting and applying industry standards to network design.

• Demonstrated ability to define requirements for software tools and collaborate with development teams.

• Experience developing and implementing network performance metrics.

• Proven track record of driving performance improvement and design optimization initiatives.

• Experience developing business cases and presenting to leadership.

• Familiarity with audit, risk, and compliance processes and documentation.

• Experience collaborating with regional carriers or service providers on network solutions.

• Strong analytical, documentation, and communication skills.

Preferred qualifications, capabilities, and skills

• Experience with network automation and orchestration platforms.

• Familiarity with cloud and hybrid network architectures.

• Project management or requirements engineering certification is a plus.

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=41213b6cb951705808512d531acf12a5

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

As a Technology Support II team member in International Consumer Banking, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. You will respond to and manage high-impact incidents, ensuring timely resolution and transparent communication with stakeholders, while supporting the Problem Management lifecycle to minimize repeat incidents and enhance operational resilience.

Job Responsibilities

• Respond to incident escalations from squads, vendors, and business operations, taking ownership of the incident management process and driving it through to resolution.

• Assess and prioritize multiple incidents based on customer, business, regulatory, reputational, and financial impacts.

• Maintain authoritative incident timelines throughout the lifecycle of each major incident.

• Communicate incident status, resolution, and impacts clearly to internal and external stakeholders.

• Facilitate timely communications with customers using our communication tools.

• Support the Problem Management lifecycle by assisting with root cause analysis documentation and helping ensure corrective action plans progress to closure.

• Partner with engineering, SRE, operations, risk, compliance, and vendor teams to support long-term solutions.

• Support weekend coverage as part of a rotating shift-based schedule.

Required Qualifications, Capabilities, and Skills

• Bachelor’s degree in computer science, Cybersecurity, Data Science, or related disciplines

• 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.

• Experience managing incidents in high-availability, high-transaction environments.

• Strong real-time communication skills under pressure, including the ability to convey technical information clearly to diverse audiences.

• Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud.

• Ability to triage and manage multiple simultaneous incidents, prioritizing by impact.

• Familiarity with Information Technology Infrastructure Library (ITIL) framework practices, especially Incident, Problem, and Change Management.

• Ability to work methodically and calmly under pressure, collaborating to deliver optimal outcomes.

• Proficiency with collaboration and workflow tools such as Jira, Confluence, and customer communication tools.

• Working knowledge of IT Service Management platforms like ServiceNow.

Preferred Qualifications, Capabilities, and Skills

• Prior experience in Major Incident Management or Command Centre operations.

• Exposure to root cause analysis methodologies and evidence-based analysis.

• Strong analytical and critical thinking skills.

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=55673e3df12b5a3d90ddaedb0ec42d2f

Company Description

Zuler is a global leader in remote desktop and cloud computing technologies, specializing in ultra-low latency, high-resolution solutions with their proprietary ZeroSync® Engine. With millions of users and enterprise subscribers worldwide, Zuler is revolutionizing connectivity and accessibility to high-performance computing. The company is backed by significant investments, patents, and a diverse team of industry experts.

About the Role

We are now seeking an experienced Full Stack Engineer that is proficient with the latest AI tools to drive the design and development of the web applications for our current projects end-to-end.

Key Responsibilities:

1. Design and develop the front-end architecture of web applications, ensuring a smooth user experience and highly responsive interfaces;
2. Build high-performance, scalable server-side applications using Node.js, and design RESTful APIs and microservices architectures;
3. Utilize Python for data analysis, script development, and the creation of automation tools;
4. Leverage AI-assisted programming tools to enhance code quality and development efficiency;
5. Participate in technology selection and architecture reviews, driving continuous improvement in the team’s technical capabilities;
6. Collaborate effectively with product, design, and testing teams to ensure timely and high-quality project delivery.

Requirements:

1. Work Experience: Minimum of 5 years of full-stack development experience, with a proven track record of delivering end-to-end projects from inception to production;
2. Front-End Skills: Strong proficiency in HTML5, CSS3, and JavaScript; hands-on experience with at least one mainstream framework such as React, Vue, or Angular; familiarity with front-end engineering practices and performance optimization;
3. Back-End Skills: Deep expertise in Node.js and its ecosystem (e.g., Express, Nest.js, Koa), with experience in developing high-concurrency and distributed systems;
4. Python Skills: Proficient in Python for back-end development, data processing, or automation scripting;
5. Databases: Solid experience with databases such as MySQL, PostgreSQL, or MongoDB, including database design and optimization capabilities;
6. DevOps: Familiarity with Docker, Kubernetes, and CI/CD pipelines, with hands-on experience using cloud service platforms;
7. AI Tools: Proficient in using AI-assisted development tools, with strong prompt engineering capabilities.
8. Language Skills: Proficiency in Chinese (Mandarin) language in both verbal and written media is essential to communicate with key stakeholders and cross-functional project team members based in China.

Preferred Qualifications:

1. Contributions to open-source projects or demonstrated influence through technical blogs or developer communities;
2. Familiarity with AI/LLM application development, with practical project experience.

Job Responsibilities include:

· Desktop, server, network, IT support and security related matters.

· Audit and enforcement of IT assets, security, standards, policies, and compliances.

· Network and Infrastructure:

o general upgrades, changes, maintenance, and relocations.

o network, server, server cluster administrations and security.

· Support and participation in new business-related initiatives as required.

· Ad-hoc tasks as assigned.

Job Requirements

· NITEC/Diploma or equivalent in Information Technology or related fields.

· Practical knowledge in the following areas, preferably with relevant certifications:

o MS Enterprise Solutions, e.g. Office 365, Azure, Network & Server Services.

o Enterprise and Cyber Security, e.g. APT, CIP, mainstream security devices.

· A well-natured and constructive team player with a highly positive attitude that could thrive under pressure.

· At least 6 months internship experience in IT/Cyber security.

· Experience with DNS, WAF, Web Servers operations, VMware and hypervisor would be an added advantage.

· Candidates with internal support experience is preferred.

· As this role involves interaction with colleagues in Taiwan, proficiency in spoken and written Mandarin is beneficial.

Interested and suitable candidate kindly click quick apply. Resume will be forwarded to Stepfan Soon Yit

We regret that only suitable candidate will be notified.

GEMS Recruit/EA License : 23C1459

EA Personnel No : R24120893 (Stepfan Soon Yit)

Work with a team that believes in growth, mentorship, and celebrating wins together.

We are looking for enthusiastic individuals to join our sales and marketing team and grow alongside a group of motivated professionals.

This entry-level position offers an opportunity to gain practical experience while developing valuable skills in communication, customer engagement, and campaign execution.

You will work closely with a supportive team and mentors who will guide you through the fundamentals of marketing, sales strategy, and client representation.

What You’ll Be Doing

• Plan and Execute Marketing Campaigns; Optimising and Driving real results
• Lead Marketing Teams with Example; Deliver Excellence as a whole
• The Voice of our Clients; Create meaningful customer engagement experiences
• Develop Communication, Confidence, Leadership Skills and Talent Management

What’s in It for You

Roles & Responsibilities

- Spray paint or powder coating parts

- silkscreening on parts

- Check cosmetic quality visually during production

- Observe good house keeping

Job Requirements

- 5.5-days work week

- On-job training will be provided

Minimum Years of Experience

- No minimum qualification needed

- Able to communicate and read simple instructions in English

JOB DESCRIPTION

· Wireless AP software development and firmware development

· Network communication protocol development

· Embedded system development

· Execution of pre-test for IoT/ Wi-Fi router related certification

JOB REQUIREMENTS

· Bachelor’s Degree or above in Computer Science, Computer Engineering, Electronic, Telecommunication or Networking Engineering

· Familiar with C/C++ and Linux system

· Familiar with networking and embedded system development

· WiFi development experience is an advantage

· Good communication and team working skills

· Good problem solver, ability to think out of the box

· Passion in programming is an advantage

JOB DESCRIPTION

· Understanding of the customer requirements and developing technical solutions for customers.

· Strong collaboration with several stockholders including customer, sales and marketing, RD team.

· Support customers during the all development cycle from design specification until mass production.

· Exposure to schematics and PCB layout design review.

· Direct contact with customers implies excellent communication skills.

JOB REQUIREMENTS

· Bachelor’s degree or above in Electronic Engineering or related majors

· Min 3-5 years of relevant work experience in semiconductor

. Must has outstanding hardware and RF bring-up experience for WLAN + BT combo, as well as best expertise of OFDM/OFDMA, MIMO, RF component knowledge and front-end matching.

. Proficient with multiple tools for board design, such as OrCAD, Allegro, impedance calculation, ADS simulation and other RF/digital simulation on board level.

. Strong communication and interpersonal skills to handle whole board design process, debug critical issue, optimize RF matching, decent documentation technique.

· Familiar with Litepoint IQxel tester, R&S CMW tester, spectrum analyzer, signal generator, network analyzer, power meter, attenuator, and other WLAN/BT test equipment is an advantage.

· Strong customer management and problem-solving skills

· Good communication and team working skills

· Singaporeans are welcome to apply

We are looking for junior ~ intermediate Software Development/Support Engineer to look after the exchange’s mission critical business systems; oversee daily operations and develop system enhancements as a second line support. This role also requires working closely with business users to analyse business requirements, design and see through implementation.

Professional Requirements:

• Exposure to full software development life cycle of large scale financial system
• 2+ years development experience against at least one of the programming languages below: Java, JavaScript or Python.
• Proficient with object oriented programming concepts and relational database design.
• Knowledge of network, understanding mainstream network communication protocols such as HTTP, TCP and UDP
• Experience with Linux, strong shell scripting skill is preferred
• IT Experiences in financial industry will be an advantage
• Good verbal and written communication capabilities, strong documentation skill

Qualifications:

• University degree in Computer Science, Mathematics, Physics or Engineering
• Passionate, self-motivated with good interpersonal skills
• Hard-working and able to work under pressure to meet tight deadlines
• Proficiency in Mandarin advantageous to liaise with Chinese counterparties
• Able to work flexible shifts and on public holidays

Key Responsibilities

• Design, develop, and maintain robust, scalable, and high-performance applications using Java
• Build and enhance backend services, APIs, and microservices architectures
• Collaborate with frontend developers, QA engineers, and DevOps teams to deliver end-to-end solutions
• Participate in system design discussions, code reviews, and technical decision-making
• Troubleshoot, debug, and optimize application performance
• Ensure code quality through best practices, testing, and documentation
• Contribute to Agile ceremonies including sprint planning, stand-ups, and retrospectives

Requirements

• Degree in Computer Science, Engineering, or related field
• Strong experience in Java development (Spring Boot preferred)
• Proven experience in building scalable and distributed systems
• Familiarity with RESTful APIs, microservices, and cloud environments
• Experience with databases (SQL/NoSQL) and performance tuning
• Understanding of CI/CD pipelines and DevOps practices
• Strong problem-solving skills and ability to work independently

Good to Have

• Experience with containerization tools (Docker, Kubernetes)
• Exposure to cloud platforms (AWS, Azure, or GCP)
• Knowledge of messaging systems (Kafka, RabbitMQ)
• Familiarity with frontend technologies (React, Angular)

Work Location: Central

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to qianyu@talentsis.com.sg for immediate processing.

Only shortlisted candidates will be notified.

Job Summary

We seek an experienced and forward-thinking Software & AI Manager to lead the design, development, and deployment of high-impact software and AI-driven solutions. This role requires a blend of hands-on technical leadership, strategic architecture oversight, and people management, driving excellence across the full software lifecycle while embedding AI/ML capabilities into core products and platforms.

Key Responsibilities

Software Engineering Leadership

1. Establish and maintain robust processes and documentation across the Software Product Lifecycle, from inception to retirement.
2. Oversee the end-to-end application lifecycle—including requirements analysis, system design, development, testing, deployment, release, and post-launch support.
3. Take ownership of critical technical components: UI/UX design, business logic, data access layers, external API integrations, and database schema design.
4. Evaluate and recommend tools, frameworks, and methodologies to ensure product quality, scalability, and maintainability.
5. Deliver production-ready software by writing clean, efficient, and well-documented code.
6. Mentor and coach engineering teams in: Writing comprehensive unit and UI tests, troubleshooting, debugging, and performance optimisation, designing intuitive user interfaces and developing real-time and batch data processing systems
7. Collaborate with Sales, Product, and Project teams to scope, prioritise, and deliver new features.
8. Ensure both new and legacy systems adhere to quality, security, and compliance standards.
9. Proactively research and propose new software products, tools, and architectural improvements.
10. Maintain thorough technical documentation for sustainability and knowledge transfer.
11. Keep abreast of emerging technologies and industry best practices.
12. Recruit top talent and design individualised training and career development plans.

AI/ML Strategy & Execution

1. Design, develop, and optimise AI models, leveraging both open-source and proprietary resources.
2. Build scalable AI solutions using cloud platforms (AWS/Azure/GCP), data pipelines, and modern databases.
3. Implement and deploy NLP, LLMs, and other AI frameworks for real-world use cases.
4. Architect and deliver RESTful APIs to expose AI capabilities to internal/external systems.
5. Apply Retrieval-Augmented Generation (RAG) to improve relevance, accuracy, and trustworthiness of AI outputs.
6. Practise advanced prompt engineering, including instruction tuning, templating, and fine-tuning strategies.
7. Embed AI development within CI/CD pipelines, enforcing test-driven development and reproducible workflows.
8. Conduct rigorous evaluation of models using appropriate metrics, benchmarks, and validation protocols.
9. Continuously monitor advancements in AI/ML research and translate them into business value.
10. Partner with stakeholders to convert business challenges into AI-powered solutions.
11. Ensure seamless integration of AI components with existing software ecosystems.

Requirements

Experience & Technical Background

• Bachelor’s degree in Computer Science, Engineering, or a related field (Master’s preferred).
• 10+ years of hands-on software development and leadership experience.
• Proven track record as a Team Lead or Tech Lead, managing end-to-end software projects.
• Strong domain experience in cybersecurity (especially European standards), IP telephony, and data networking, ideally in a project or technical management capacity.
• Demonstrated portfolio of released mobile/web applications (App Store, Play Store, or enterprise deployments).
• Proficiency in multiple programming languages: Essential: SQL, Python, Strongly preferred: Node.js, TypeScript, C#, JavaMobile: Swift, Objective-C, Java (Android), plus hybrid frameworks (e.g., React Native, Flutter)
• Expertise in: SDLC & Agile methodologies, data modelling, and relational (RDBMS) & NoSQL database design, REST/SOAP API integration, Cloud-based AI/ML deployment (AWS/Azure/GCP) (a plus), ML frameworks (TensorFlow, PyTorch) (a plus)

AI/ML Competencies

• Solid foundation in machine learning (supervised/unsupervised learning, neural networks, optimisation, evaluation metrics).
• Experience with data preprocessing, feature engineering, and SQL for AI pipelines.
• Deep understanding of algorithms, data structures, and their role in scalable ML systems.
• Familiarity with MLOps practices, including CI/CD for AI, model versioning, and monitoring.

Soft Skills & Attributes

• Exceptional verbal and written communication, able to explain technical concepts to non-technical audiences.
• Strong organisational, multitasking, and prioritisation skills.
• Self-motivated, independent, and able to thrive with minimal supervision.
• Collaborative team player who can inspire, mentor, and align engineers toward shared goals.
• Adaptable under pressure, with a bias for action in fast-paced environments.
• Committed to lifelong learning and technology innovation.
• Willingness to travel as required.

Key Responsibilities

• Develop and optimize colour formulations using colour theory to achieve precise target shades.

• Perform colour matching across different polymer systems (e.g., PC, ABS, PP) while maintaining material properties.

• Operate colour spectrophotometer using SCI and SCE methods and interpret colour data (LAB, ΔE).

• Prepare clear and professional reports for customer review and internal documentation.

• Engage with customers to understand requirements and translate them into formulation solutions.

• Source and evaluate alternative raw materials based on cost, availability, and performance.

• Operate injection molding machines and extruders to produce test samples and colour plaques.

• Optimize processing parameters to ensure colour consistency and troubleshoot defects (e.g., streaking, degradation).

• Maintain proper documentation of formulations, trials, and processing conditions.
  

Requirements

• Diploma or Degree in Polymer Science, Materials Science, Chemistry, or related field.

• Experience in colour matching, masterbatch, or polymer compounding is preferred.

• Hands-on experience with spectrophotometer (SCI/SCE) is required.

• Familiarity with injection molding and/or extrusion is strongly preferred.

• Basic programming skills (e.g., Python) are a plus

• Strong understanding of colour theory and practical matching techniques.

• Good problem-solving skills with attention to detail.

• Ability to communicate with customers and internal stakeholders effectively.