Total 688 sourcing manager job vacancies in Information Technology category

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​

Diversity & Inclusion​

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​

Responsibilities

About the team

PDPO(Privacy and Data Protection Office) is the organization to lead, supervise, and empower all TikTok's privacy work in an accountable and industry leading way. This team is the expert in the landscape of privacy risks and passionate about consulting across the company on implementing the proper safeguards and technical mitigations to ensure that our users’ privacy is honored across the TikTok's products and platforms. With the rapid development of AI technologies, the team also drives AI compliance governance work, integrating privacy-by-design and AI principles into the full lifecycle of AI products and services.

What you’ll do:

• Responsible for the risk identification, evaluation, governance, improvement and tracking of data protection, to address data protection pain points in business such as e-commerce, video creation, education, international payment, etc., and cooperate with the legal team to transform legal compliance requirements into solutions, deal with corresponding risks, and further precipitate into standard compliance programs and guidelines to improve business compliance efficiency.
• Responsible for the implementation of the company's privacy protection program and AI compliance frameworks.
• Promote the implementation of the company's privacy protection and AI compliance programs; drive the development of data security, privacy protection, and AI compliance automation tools.
• Participating in technical and compliance discussions with engineering and information security peers. Track and benchmark the latest international legal and regulatory requirements on AI, continuously promote the rectification of data, privacy, and AI compliance gaps.
• Establishing and promoting both process and technical systems of business privacy protection, and ensure the risk convergence and privacy protection technology landing in business scenarios.

Minimum Qualifications:

• Industry experience in driving change in technology companies, with a focus on privacy or AI compliance.
• Bachelor degree or above in information security, computer science, information system, law, AI, data science or related majors, or equivalent work experience.
• Privacy protection and AI compliance related experience, with solid background knowledge of enterprise security, AI technology, and compliance management.
• Privacy certifications from bodies such as the IAPP are preferred, including: CIPP/E, AIGP and etc.
• Familiar with domestic and international laws and regulations, such as cybersecurity law, GDPR, HIPAA, etc.

Preferred Qualifications:

• Proficiency in PIA/DPIA methodologies, with experience in presiding over or participating in privacy-by-design work for AI systems (e.g., generative AI, recommendation algorithms). •Participated in GDPR, CCPA, ISO27001, ISO27701 initiatives and AI compliance projects (e.g., AI system compliance assessment, algorithm transparency implementation).
• Deep understanding of EU AI Act, domestic Generative AI Management Measures, NIST AI Risk Management Framework, and other global AI laws and standards.
• Rich experience in AI compliance, including AI data governance, AI transparency implementation, or AI regulatory engagement.

Key Responsibilities:

• Manage all aspects of project and program engagement from planning, external vendor relationships, communications, resources, budget, change, risks and issues

• Continually manage stakeholder expectations through governance processes

• Deliver appropriate and effective executive level communication

• Provide status reporting regarding milestones, deliverable, dependencies, communicating across leadership and business stakeholders

• Manage a portfolio of complex initiatives that span one or multiple lines of business

• Own the full project life cycle end to end

• Ensure the program is aligned to and supports strategic objectives

• Prepare detailed project plan for all phases of the project

• Manage the day-to-day project activities, including project management working and steering committees

• Understand interdependencies between technology, operations and business needs

• Monitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables

• Ensure that projects and programs are proceeding according to scope, schedule, budget and quality standards

Job Requirements

• Project management experience in AML domain (MAS Notice 626, Transaction Monitoring, Name Screening, CDD etc.)

• Exposure to vendor software (Actimize, Net Reveal, Detica, MANTAS etc.)

• 10 or more years of banking experience

• PMI-PMP/Prince2 Certification

The Technical Manager is responsible for all technical operational activities, managing the technical department as well as providing engineering & planning services for tender and support services to projects.

A summary of the responsibilities of this position are, and not limited to, as follows:

• Overall responsible for all permanent and temporary works design and design optimization by managing the appointed consultant to ensure that project is delivered within budget
• Responsible for handling client and consultant, coordinate with consultants, client and authorities for design matters and submission.
• Oversee the shop drawings submission and issuance, planning and control delivery of design schedule, monitoring the progress
• Coordinate and support the construction and other departments within the project to fulfil design requirement
• Resolve all technical queries and submit/raise Request for Approval / Information (RFA/I) to concern parties to clarify any ambiguous design details
• Review technical specifications and proposals submitted by Consultants / Subcontractors / Suppliers and produce procurement specifications
• Adherence to safety practices in the work place

Value Add of Position

• Excellent client facing with strong people orientation ability to build and develop positive relations
• Possess strong skill in developing and delivering effective communication to different audiences
• Able to lead and inspire high performance, to ensure project plans are implemented on a timely, efficient and effective basis

Qualifications and Education Requirements

• Education: Degree in Civil Engineering from a recognised university endorsed by PE Board or qualification acceptable to the Commissioner of Building Control
• Experience: Minimum 8 years of engineering experience in delivering large scale projects

Responsibilities

Technical Standards & Documentation

• Develop, maintain, and continuously improve the company’s standard detail drawings, BIM content libraries, and technical specifications;
• Review and validate technical drawings and BIM models to ensure consistency, accuracy, and compliance with project, authority, and regulatory requirements;
• Establish best practices for detailing standards and digital documentation workflows;

BIM, ISO & CORENET Compliance

• Develop, implement, and monitor documentation and BIM workflows in accordance with ISO standards, including ISO 19650, ISO 9001 etc;
• Support digital submission processes via CORENET (e-Submission, BIM submission where applicable), ensuring models meet authority requirements;
• Ensure all project teams adhere to BIM Execution Plans (BEP), naming conventions, classification systems, and data management protocols;
• Conduct periodic audits of BIM models and documentation to maintain compliance and quality;
• Organise and conduct site visits to projects construction sites for site learning;
• Provide feedback to improve detailing standards based on site observations and lessons learned;

Team Leadership & Mentorship

• Guide and mentor junior technical staff on drafting standards, BIM workflows, and submission requirements;
• Conduct internal training sessions to upskill team members in BIM tools, CORENET processes, and technical coordination;
• Support capability development within the team to enhance overall technical competency.

Requirements

• Diploma or Degree in Architecture, Architectural Technology, or a related field;
• Minimum 9 years of relevant experience in technical coordination, detailing, and BIM implementation;
• Strong knowledge of construction detailing, materials, and building systems;
• Proficiency in BIM and CAD software (e.g. Revit, Navisworks, AutoCAD);
• Familiarity with BIM standards and ISO-aligned workflows (especially ISO 19650);
• Hands-on experience with CORENET submissions and understanding of authority requirements (BCA, URA, SCDF);
• Good coordination, problem-solving, and communication skills;
• Experience managing multidisciplinary teams and complex projects is an advantage.

Job Description & Requirements

The Technical Manager is designated as the Design Manager of the LTA MRT project, in charge of design management of the project and managing the consultant and client’s expectation to deliver the project within budget.

A summary of the responsibilities of this position are, and not limited to, as follows:

• Overall responsible for all permanent and temporary works design and design optimization by managing the appointed consultant to ensure that project is delivered within budget.
• Responsible for handling client and consultant, coordinate with consultants, client and authorities for design matters and submission.
• Oversee the shop drawings submission and issuance, planning and control delivery of design schedule, monitoring the progress.
• Coordinate and support the construction and other departments within the project to fulfil design requirement.
• Resolve all technical queries and submit/raise Request for Approval / Information (RFA/I) to concern parties to clarify any ambiguous design details.
• Review technical specifications and proposals submitted by Consultants / Subcontractors / Suppliers and produce procurement specifications.
• Adherence to safety practices in the workplace

Skills & Requirements

• Education: Degree in Civil Engineering from a recognized university endorsed by PE Board or qualification acceptable to the Commissioner of Building Control
• Experience: Minimum 12 years of engineering experience in delivering projects with at least 8 years of experience in design of civil and infrastructure project
• Extensive experience within a construction environment demonstrating accountability and ability to meet commitments through key internal stakeholders, clients, and staff at all levels.
• Technical Competencies: Technical expertise and knowledge in Structural, Architectural Design
• Proven track record of managing teams and delivering projects from start to hand-over

Who we are

You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s unforgettable moments.

We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.

If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

Technical Procurement Manager

We are looking for a hands-on Technical Procurement Manager to join our Supply Chain team in Singapore. In this pivotal role, you will be the key link between innovation and supply chain execution, ensuring the successful sourcing of critical electronic components for our hearing aids and accessories.

You will play a vital role in securing our supply chain resilience by supporting New Product Introduction (NPI) projects and leading "2nd Sourcing" initiatives. You will work closely with a global matrix organization, including R&D, Engineering, Quality, and Strategic Procurement, to identify cost-effective components that meet the strict standards of medical device manufacturing.

More about the role:

• New‑Product Sourcing

 Work with R&D and Strategic Procurement to define technical and cost requirements for hearing‑aid components (e.g., ICs, MEMS microphones, batteries, PCBs, plastics, connectors).

 Identify and evaluate new suppliers for electronic and mechanical parts used in small‑form‑factor medical‑device products.

 Support supplier qualification, sample testing, and first‑article inspections for new products.

• 2nd‑Sourcing & Risk Mitigation

 Lead or support 2nd sourcing projects for key components to reduce single source risk and improve cost partnering effectively with measure owner in strategic procurement.

 Compare current and alternative suppliers on price, quality, capacity, and lead time.

 Help launch second source parts through validation, change control, and documentation.

 Technical & Supplier Evaluation

 Review technical data, drawings, and process capability of suppliers (e.g., SMT, injection molding etc.).

 Coordinate reliability tests and first‑article inspections where needed.

 Ensure suppliers meet basic medical‑device quality expectations.

• Cost‑Down & Value Engineering

 Support cost‑reduction activities on new and existing components, including design‑for‑manufacturing and part‑commonization.

 Analyse total cost impacts (unit price, lead time, inventory, obsolescence) for sourcing decisions.

• Cross‑Functional Collaboration

 Be the main procurement contact between R&D, Engineering, Quality, Manufacturing, Supply Chain and suppliers for sourcing and qualification topics.

More about you:

You are a technically savvy procurement professional with a solid foundation in electronics manufacturing. You are comfortable diving into technical data and drawings and can communicate effectively with both engineers and suppliers. We value analytical rigor and the ability to manage multiple projects under tight deadlines.

• Bachelor’s degree in Electronics, Electrical, Mechanical, Materials, or Supply Chain.

• 7 years of experience minimum in sourcing, procurement, or engineering within the electronics, medical device, or consumer hardware industry. Experience with hearing-aids or audiology products is a distinct advantage.

• A practical understanding of electronic components (PCBs, ICs, MEMS) and precision plastic parts used in small-form-factor devices.

• Strong analytical skills with hands-on proficiency in MS Excel. Experience with PLM and ERP systems (e.g., SAP, Arena, Windchill) is essential.

• The ability to work independently and collaboratively within a cross-functional team environment.

More about what we offer:

As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.

Interested candidates, please submit your updated resume with your current and expected remuneration to Ms vivi , Talent Acquisition Manager at vivi.dai@sonova.com. We are regretful that only shortlisted candidate will be contacted.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

About Us

ABeam Consulting is a global professional services company that specializes in delivering business transformation and technology solutions to clients across a wide range of industries. With a global presence and over 7500 employees worldwide we aim to be the transformation partner of choice for all of our clients.

Role Overview

This role is responsible for supporting enterprise application management and digital transformation initiatives across multinational business environments. The candidate will oversee enterprise CRM and business application enhancement activities including application governance, platform optimisation, stakeholder coordination, operational support, and reporting enhancement initiatives.

The role requires experience in enterprise platform implementation, cross-functional stakeholder coordination, business process optimisation, and application lifecycle support within consulting or multinational environments.

Key Responsibilities

• Manage enterprise application enhancement and operational support activities, including platform optimisation and governance initiatives
• Support enterprise digital transformation and business application improvement projects across regiona and global business functions
• Coordinate business requirement gathering, application enhancement planning, and operational improvementinitiatives
• Support application lifecycleactivities including testing coordination, deployment support, issue tracking,and operational readiness activities
• Monitor application performance, reporting effectiveness, and operational KPIs to support business decision-making
• Coordinate with business stakeholders, regional teams, and technical functions to align application capabilities with operational requirements
• Support platform governance, reporting optimisation, and process standardisation initiatives
• Facilitate user adoption, operational support coordination, and continuous improvement initiatives across enterprise platforms

Job Requirements

• 3–7 years of experience in enterprise applications, CRM platforms, analytics platforms, or digital transformation initiatives
• Bachelors or masters qualification 
• Consulting firm experience in enterprise platform implementation, application enhancement, or business transformation projects preferred
• Experience supporting enterprise application lifecycle activities including enhancement planning, operational support, governance, and stakeholder coordination
• Strong experience in business requirement analysis, reporting optimisation, and cross-functional coordination
• Exposure to enterprise CRM platforms, business applications, analytics solutions, or operational reporting environments
• Experience supporting regional or multinational business environments preferred
• Bilingual proficiency in English and Japanese preferred for regional stakeholder coordination
• Strong analytical, communication, and stakeholder management skills
• Ability to manage multiple initiatives and coordinate across business and technical teams

Certifications or Equivalent Knowledge

• Salesforce Certification, enterprise application certification, or equivalent platform-related certification preferred
• Knowledge of enterprise application lifecycle management, digital transformation initiatives, and platform governance frameworks
• Understanding of operational reporting, business process optimisation, and enterprise system support activities
• Familiarity with application governance, enhancement coordination, and enterprise platform operations

Why Join Us

At ABeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, ABeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. ABeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.

We regret only shortlisted candidates will be notified.

The incumbant is responsible for driving revenue growth, strategic partnerships, market expansion, and enterprise customer acquisition across Southeast Asia, Asia and Oceania. The role focuses on developing and executing regional go-to-market strategies, identifying new business opportunities, managing key accounts, and building strong relationships with enterprise customers, government agencies, channel partners, and technology ecosystem stakeholders.

The successful candidate will have extensive experience in business consulting, providing managed services, IT services, or related technology sectors to the fund management and financial industries.

Candidate must be able to travel on short notice.

Only shortlisted applicants will be contacted.
Please do not apply if you do not have any related experiences.

⸻

Key Responsibilities

Business Growth & Revenue Generation

* Develop and execute the business development strategy.

* Identify and pursue new market opportunities across Asia, Oceania and South-east Asia markets.

* Build a robust sales pipeline and achieve regional revenue targets.

* Lead strategic sales initiatives for enterprise and government customers.

* Drive annual recurring revenue (ARR), managed services, and project-based revenues.

Strategic Partnerships

* Establish and manage relationships with:

* Technology vendors

* System integrators

* Telecommunications operators

* Cloud providers

* Government agencies

* Industry associations

* Negotiate partnership agreements and commercial arrangements.

* Develop channel and reseller ecosystems to accelerate market penetration.

Enterprise Account Development

* Cultivate C-level relationships with CEOs, CIOs, CTOs, CISOs, and business leaders.

* Lead complex enterprise sales cycles from prospecting to contract closure.

* Identify customer pain points and align technology solutions to business outcomes.

* Expand wallet share within existing strategic accounts.

Market Expansion

* Conduct market intelligence and competitive analysis.

* Assess emerging technology trends and investment opportunities.

* Develop market entry strategies for new countries and industry verticals.

Leadership & Team Development

* Establish KPIs, sales processes, and performance management frameworks.

* Foster a high-performance, customer-centric culture.

Commercial & Contract Management

* Lead commercial negotiations and pricing strategies.

* Collaborate with legal and finance teams on contracts and compliance matters.

* Manage forecasting, budgeting, and pipeline reporting.

* Ensure governance and regulatory compliance across SEA jurisdictions.

⸻

Key Performance Indicators (KPIs)

* Annual revenue achievement

* Gross profit margin

* New customer acquisition

* Strategic partnership growth

* Pipeline value and conversion rates

* Customer retention and expansion

* Market share growth

* Enterprise contract value closed

* Country expansion milestones

⸻

Qualifications

Education

* Bachelor’s degree in Business, Information Technology, Computer Science, Engineering, or related field.

* MBA preferred.

Experience

* 10–15+ years of experience in technology sales, business development, or strategic partnerships.

* Minimum 5 years in a leadership role.

* Proven track record of achieving multi-million-dollar revenue targets.

about company

My client is a well-known financial service provider in Singapore.

Salary + benefits attractive! 3 rounds f2f interview to offer stage. Hybrid working, 2 days WFH.

about job (please reach out for more details)

● Reports to Head of Software Engineering within a tech department of over 100 people.

● Manage a diverse team of 40 engineers, overseeing 10 locally and 30 across regional hubs in Chengdu and Manila.

● 70% on leadership and stakeholder management, 30% hands-on code review, architect design, mentor junior

● Act as a key collaborator with other IT functions to align technical strategies with broader business objective

skills and requirement

● Min 10 years in Full Stack development with min 5 years in team leadership

● Deep proficiency in Java and JavaScript (React/Angular) for end-to-end application management

● Strong experience with Azure and modern DevOps tools

● Forward-thinking professional with an "AI-first" mentality

● Strong stakeholder management skills

● Mandarin speaking required as you need to liaise with Chinese counterparts who can only speak and write in Mandarin

To apply online please use the 'apply' function, alternatively you may contact Stella at 96554170 (EA: 94C3609 /R1875382)

We Are Hiring!

Ready to use data, technology, and AI to solve real business challenges? Join Foragers as an Operations Data and AI Manager to help shape the future of our business through innovation, automation, and data-driven decision-making. We are looking for a highly analytical and solutions-oriented individual who will play a pivotal role in transforming how our business operates and scales.

Our Brand

Founded in 2018, Foragers has since been on an onward journey to introduce exceptional and one-of-a-kind hospitality concepts to Asia.

For more information about us, check out our website: https://foragers.com.sg/

What You'll Be Doing

1.Executive Reporting & Business Intelligence

• Develop and maintain executive dashboards across all outlets.
• Consolidate data from POS, accounting, procurement, inventory, and operational systems.
• Produce daily, weekly, and monthly performance reports.
• Analyze sales, profitability, labor, and food cost performance.
• Identify trends, anomalies, and improvement opportunities

2.Sales & Demand Forecasting

• Build forecasting models for sales and customer traffic.
• Predict outlet-level demand.
• Support staffing and purchasing decisions through forecasts.
• Monitor forecast accuracy and continuously improve models.

3.Inventory & Food Cost Optimisation

• Monitor inventory consumption across outlets.
• Identify unusual variances in stock usage.
• Detect potential wastage, over-ordering, and shrinkage.
• Recommend purchasing improvements.
• Work with operations teams to improve inventory controls.

4.Labor Productivity Analysis

• Analyze labor costs by outlet.
• Monitor productivity metrics.
• Support labor scheduling optimization.
• Recommend staffing adjustments based on demand forecasts.

5.AI and Automation Projects

• Implement AI tools to automate reporting and analysis.
• Build AI assistants for management and operational teams.
• Automate recurring administrative tasks.
• Improve SOP accessibility through AI-powered knowledge systems.
• Evaluate and deploy new AI technologies where appropriate.

6.Data Governance & Systems Integration

• Manage integrations between POS, accounting, procurement, and reporting systems.
• Ensure data accuracy and consistency.
• Create standardized KPI definitions.
• Maintain data quality across all business systems.

What We're Looking For

1.Education

• Minimum Bachelor's Degree in Information Technology, AI or related fields

2.Technical Skills

• Strong technical proficiency in data analytics, business intelligence platforms, reporting tools, workflow automation, API integrations, SQL, advanced Excel, and/or emerging AI technologies

3.Business Skills

• Strong analytical skills
• Financial understanding (P&L, margins, cost analysis)
• Inventory management knowledge
• Multi-outlet operations experience preferred
• Strong stakeholder management

The Opportunity

• Adecco is partnering with a global technology company to look for an experienced AI Transformation Program Manager who can lead AI adoption across the teams by driving change management, managing cross-functional programs, gathering and prioritizing product feedback, influencing non-technical stakeholders.  

The Talent

• 1-2 years of technical program management experience.
• Strong programming skills (Python or similar).
• Experience shipping code in collaborative engineering environments.
• Hands-on experience with AI/LLM tools, automation, or API-based AI applications.
• Strong product and stakeholder management skills.
• Proven ability to drive adoption and change across teams.

Preferred Qualifications

• Knowledge of agentic systems, RAG architectures, or AI orchestration frameworks.
• Background in organizational transformation and change management.
• Experience working across APAC or globally distributed teams.

Job Description

AI Program Leadership

• Lead the end-to-end development and rollout of AI-driven tools and workflows.
• Define requirements, manage roadmaps, track milestones, and remove delivery blockers.
• Translate business challenges into technical solutions and product requirements.
• Coordinate across regional stakeholders and global engineering/product teams.

Hands-On Technical Development

• Build and improve AI workflows, automations, integrations, and internal tools.
• Write, review, and deploy code changes.
• Leverage LLMs and AI technologies through prompt engineering, agent design, and workflow orchestration.
• Troubleshoot and optimize AI solutions using user feedback and performance metrics.

Stakeholder Management & Change Adoption

• Partner with the non-technical teams to identify opportunities for AI-driven improvements.
• Drive user adoption and organizational change through training, communication, and enablement.
• Establish feedback mechanisms and measure business impact through adoption and productivity metrics.

Next Step:

• Send your updated cv at JiaYi.Lim@adecco.com

• Email Subject: AI Technical Program Manager (Tech MNC)
• Only shortlisted candidates will be contacted

Lim Jia Yi

EA License No: 91C2918

Personnel Registration Number: R24119814

About the job

Reporting to: General Manager & Managing Director

CompanyDescription: 

GoldenDestinations by ICE HOLIDAYS Sdn Bhd is a leading B2B travel wholesaler in Malaysia, specializing in providing customized travel packages to partners across the ASEAN region. We are committed to delivering exceptional travel experiences through strategic partnerships and high-quality travel products.

In line with our growth strategy, our company has expanded its business into the Singapore market under the registered entity ICE HOLIDAYS (S) PTE LTD. We are primarily focused on B2B outbound travel, offering curated international travel solutions to our network of travel partners. This expansion marks a significant milestone in our regional development, allowing us to better serve our partners and clients in Singapore with localized support and tailored travel services.

The Head of Operations is a senior leadership role responsible for overseeing and managing end-to-end operational functions across regional offices and markets. This role ensures seamless delivery of travel products and services, operational efficiency, compliance, cost control, and high service standards across all regional B2B partners.

The position requires close coordination with headquarters, regional offices, suppliers, and internal stakeholders to support business expansion while maintaining operational excellence across the Singapore markets. 

Responsibilities: 

• Oversee and manage end-to-end operational functions across the Singapore region, ensuring smooth booking processes, documentation, ticketing, and service delivery across all markets. 
• Lead, coach, and manage regional operations teams to ensure productivity, operational accuracy, and high service standards. 
• Develop, implement, and continuously improve operational SOPs, workflows, and service standards across regional offices in alignment with headquarters. 
• Manage and maintain strong relationships with airlines, hotels, DMCs, and ground service providers across the region to ensure service quality and cost efficiency. 
• Monitor operational costs, margins, and performance indicators to support profitability and sustainable business growth. 
• Act as the key operational liaison between regional offices and headquarters to ensure alignment of operational strategies and processes. 
• Identify operational risks, manage escalations, and implement solutions to improve operational efficiency and service quality. 
• Support regional market expansion by establishing operational frameworks and systems for new markets when required. 
• Prepare and submit operational, performance, and regional business reports to Management. 
• Carry out any other related ad-hoc duties as assigned by Management. 

Requirements: 

• Bachelor’s Degree in Tourism, Hospitality, Business Administration, or related field (or equivalent practical experience). 
• Minimum 7–8 years of relevant experience in travel operations, preferably within a B2B travel wholesaler or tour operator environment, with regional exposure. 
• Proven experience managing multi-country or regional operations teams. 
• Strong understanding of outbound travel operations, group travel, ground arrangements, supplier coordination, and regional travel logistics. 
• Strong leadership, strategic thinking, and decision-making abilities. 
• Excellent communication, stakeholder management, and negotiation skills. 
• Ability to work effectively across different cultures and regional markets. 
• Proficient in Microsoft Office, booking engines, back-end travel systems, and operational reporting tools. 
• Strong ability to work independently while maintaining close coordination with headquarters and regional stakeholders. 
• Working in the Singapore travel market / industry preferred.

Benefits:

• Annual Company trip (For Confirmed Employees) 
• Yearly Bonus depending on Company performance and reflect to Individual performance 
• Annual performance appraisal review annually to identify room for improvement process 
• Outpatient medical coverage from registered clinics 
• Employee price for travel packages (For Confirmed Employees)  
• Travelling claims by receipt