With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
A Fitness Centre Assistant with Conrad Hotels and Resorts builds relationships with guests who visit the wellness facilities, including the Gymnasium & Swimming Pool and offers proactive service and assistance to those individuals.
What will I be doing?
As a Fitness Centre Assistant, you will interact daily with guests who visit the wellness facilities, including the Fitness Centre & Swimming Pool and help, proactively, and as requested by guests. Specifically, a Fitness Centre Assistant will complete the following tasks to the highest standards:
- Knowledgeable about the products and services offered in the Fitness Centre & Swimming Pool
- Handle issuance of towels, lockers management and minimize loss of items
- Solicit feedback from guests to share with Director of Guest Experience
- Ensure that Fitness Centre guests receive efficient, friendly, consistent, and personalized service
- Ensure the safety of Team Member, Fitness Centre guests always
- Ensure cleanliness of the gymnasium, changing rooms and pool area (including deck chairs, cabanas and umbrellas)
- Coordinate with the IRD team to provide assistance on agreed level of service at the pool (including the serving of ice water and towels on arrival)
- Ensure that the pool is maintained to the highest standards, which requires the engagement of external vendors to provide specialized equipment and expertise in pool cleaning
- Oversee the safety of swimmer and prevent injury by providing supervision to the area at regular intervals (e.g patron around the pool) reacting immediately to any emergency and identify and possible signs of distress
- Provide pool rescue in accordance with set emergency procedures
- Inform guests when necessary to abide by the rules and regulations of the pool
- Perform regular inspections of swimming pool and lifesaving equipment in the swimming pool
- Familiar with swimming pool SOPs and adhere to requirements such as pool surveillance procedures, emergency action plans
What are we looking for?
A Fitness Centre Assistant serving Hilton Worldwide Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Previous experience working at a similar setting
- Relevant, current, and valid qualifications
- Strong customer awareness and focus
- Excellent interpersonal skills and the ability to communicate with guests
- Eager to learn with the required product knowledge
- Able to multi-task and able to work independently & as a team
- Able to swim
- Possess valid Standard CPR and AED certification
- Possess valid Standard First Aid certification
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
