Total 2 Education / Training job vacancies in Sydney

• Are you someone who is tech savvy, highly motivated and has experience with delivering educational activities?
• Fantastic opportunity for an administration super-star to run our flagship Science and Road Safety Show for primary schools
• Enjoy highly flexible work options, professional growth opportunities, and a host of NRMA employee benefits including fuel, groceries, travel and lifestyle discounts.

What You’ll Do

The Program Administrator, Community & Education role is a full-time permanent opportunity for you to support the Education Team in delivering superior service delivery through activities such as content creation for the Primary School online and face to face programs, oversee daily administration of the face-to-face primary program, occasional cross team administrative assistance, reporting, and some compliance & governance work.

This role is a hybrid work opportunity where you will be required to work across our Sydney Olympic Park offices with occasional onsite work in metro schools and travel within State as well as work from home. 

Your responsibilities will include, but are not limited to:

• Coordinate the day-to-day operational delivery of the NRMA Science & Road Safety live presentation program
• Establish and maintain positive relationships with primary school communities across NSW and ACT
• Manage relationships with the external distribution company and Fizzics Education to ensure the delivery of educational resources to schools to support the NRMA Science & Road Safety Program
• Implement EDM campaigns for the Science & Road Safety programs throughout the year
• Active involvement in bstreetsmart and other community activations
• Support compliance processes by managing Working With Children Checks (WWCC) and other school required documentation, including following up outstanding compliance information to ensure validity
• Work closely with the Program Manager to develop and update educational content (both online & face-to-face), transition face-to-face content into online modules, maintain implementation timelines for new modules, and provide ad hoc administrative support
• Provide comprehensive administration assistance including preparing and processing invoices, accounts and documents, maintaining records, files and data
• Assist the Senior Manager with month end operational reporting and provide general administrative support to the wider Community team as required.

What You'll Bring

• 5+ years demonstrated experience in Administration
• Experience in delivering educational activities
• Primary teaching qualifications and experience with a knowledge of education industry and frameworks (preferred not essential)
• Intermediate to advanced understanding and skills with Office 365 applications
• Strong written and verbal communication skills
• High degree of organization and time management with the ability to prioritise tasks and keep track of multiple processes
• High attention to detail with the ability to work with discretion and confidentiality
• Tenacity to follow up and close off allocated tasks
• Demonstrated ability to participate positively in a team environment
• Valid Working with Children Check
• Current Australian Driver’s Licence

What's in it for you?

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you! 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
• Complimentary myNRMA membership including free Roadside Assistance & discounts on fuel, groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know You Belong

We’re for inclusion, diversity and representing the members, guests, customers and communities we serve.  That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.

As part of our recruitment process, the successful applicant will be required to complete pre-employment checks. The start date for the position will be after 1 July 2026. 

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.

Primary Function of Position:

The Senior Manager, Customer Training and Genesis will report to the VP, Customer Training and Genesis, WW Indirect Mkts. As a senior member of the customer training leadership team, this individual will be a key player in leading and developing System Technology and Application training programs. The Senior Manager, Customer Training, will lead the team in the continuous improvement of these training programs, will effectively manage and develop a team of Trainers and collaborate with the VP to effectively support Training Center operations and deliver results. This leader will expand the utilization of Intuitive Surgical technologies within territory by partnering with customers, distributors and internal partners to identify and implement best practices in utilization, training, and optimization of robotic surgery programs. Additionally, the Senior Manager, Customer Training and Genesis will manage a team of field-based consultants and specialists focused on delivering best practices in successful management of sustainable robotic surgery programs with an emphasis on standardization, efficiency and safety.

Roles and Responsibilities:

• Collaborates with customer training leadership team, sales team, marketing, and other stakeholders throughout the organization to ensure training and consulting support is properly allocated to meet the needs of the business.
• Measures training and consulting effectiveness and leads initiatives to improve programs. Routinely develops new or improved Customer Training offerings. Relied upon to consistently oversee and/or otherwise design/deliver training and consulting programs of considerable, measurable impact.
• Manages the integration of new technologies, products, and training models
• Manages training center logistics, inventory, calendar; consistently seeks operational efficiencies. Develops novel solutions to meet complex requirements. Independently and effectively manages budgets and other resources.
• Hires, develops, and trains members of the customer training team and Genesis team to support the growing and evolving needs of the company; mentors experienced team members and develops future leaders; mentors and develops existing leaders.
• Manages or oversees proper workflow, inventory, and safety adherence, as necessary.

• Develops sustained competency of the Trainers in the following areas:
  • System Technology and Ion
  • System Applications
  • Training Pathway process
  • Training/coaching techniques and methodologies
• Manage initiatives within customer accounts in territory

• Set and manage implementation goals
• Educate sales team on best practices of Genesis program utilization and how to implement within their territories
• Drive alignment of program with sales teams and ecosystem partners within territory through collaboration with regional leaders
• Manage T& E budgets across team
• Participate in project teams or otherwise provide support, feedback and insight related to product integration to marketing, product development, and regulatory teams
• Manage requests for field support related to product CAPA as needed
• Present metrics and milestones at department and executive meetings
• Create & report outcomes of relevant (electronic) surveys
• Leads high-level projects that impact the entire organization
• Plays a lead role in strategic planning within PEPS organization and with cross-functional groups.
• Manages the Customer Training and Genesis tactics and goals that align with the business & commercial strategy for the region.
• Routinely solves complex problems that enable the team to make significant progress.
• Regularly defines and assigns stretch goals for the team and individuals on the team, driving for ever-increasing standards, performance, results, and team competencies. Sets and holds individuals and teams accountable for very high standards of competencies and overall performance.
• Effectively manages diverse communications cross-functionally, internally, and externally.  Effectively captures and represents the voice of the function and ISI overall.  Effectively distills complexity and provides clear and actionable direction and information.