Job Responsibilities
• Manage end-to-end client onboarding processes, including collection, verification, and follow-up of KYC and due diligence documentation.
• Serve as the primary point of contact for clients, providing timely support and resolution of enquiries related to KYC products and services.
• Maintain and update customer records, ensuring accuracy and completeness of client information and documentation.
• Coordinate closely with Sales, Compliance, Operations, and Product teams to facilitate smooth onboarding and customer support processes.
• Monitor onboarding progress and ensure all customer requests and cases are handled promptly and in accordance with service standards.
• Conduct regular client reviews and maintain strong client relationships to enhance customer satisfaction and retention.
• Prepare and generate reports on onboarding status, customer accounts, service performance, and operational metrics as required.
• Stay updated on product enhancements, regulatory requirements, and industry developments to provide accurate information and guidance to clients.
• Support business continuity initiatives and contribute to process improvement efforts to enhance operational efficiency and customer experience.
• Ensure compliance with internal policies, procedures, and regulatory requirements in all customer interactions and onboarding activities.
• Perform any other duties assigned by the Head of Client Management.
Requirements
• Diploma or Bachelor’s Degree in Business Administration, Finance, Banking, Economics, or a related field.
• Minimum 1–3 years of experience in customer service, client onboarding, KYC, AML, compliance operations, or a related role.
• Familiarity with KYC/CDD requirements, corporate onboarding processes, and customer due diligence documentation is preferred.
• Strong communication and interpersonal skills, with the ability to manage client relationships professionally.
• Detail-oriented with excellent organizational and problem-solving abilities.
• Ability to handle multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment.
• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Experience with CRM, onboarding, or compliance management systems will be an advantage.
• Strong team player with the ability to collaborate effectively across Sales, Compliance, Product, and Operations teams.
• Self-motivated, proactive, and committed to delivering high standards of customer service.
• Fluency in English is required; proficiency in additional languages, including Mandarin, will be an advantage.
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