Total 525 Customer Service job vacancies in BUKIT PASIR

JobDescription

.Handling  of customer LCL / FCL bookingsand handle nomination accounts

.Coordinate and arrange Import / Export shipment delivery

.Closing / Finalizing of job files

.Handle customers’ enquiries

.Liase with customers’ and internal department to

  execute customers’ instruction

Requirement

.Minimum GCE ‘O’ Level

.Good interpersonal and able to interact with all level

.Prefer 1-2 years experience in freight forwarding & consolidation

Key Highlights:

• Office Hours: Monday - Friday (May require working on 1 weekend up to twice a month. Weekday off will be compensated accordingly)

• Nearest MRT: Kovan Station

• Support youths with special needs by assisting in their daily routines, engaging in activities, and contributing to their development.

Key Responsibilities:

• Provide Structured Support: Shadow youths with Autism Spectrum Disorder (ASD) and low-functioning residents, assisting with personal care and daily routines. Implement visual schedules, routines, and manage sensory sensitivities.

• Engage in Activities: Lead and adapt recreational and enrichment activities, promoting social skills and physical activities tailored to individual needs. Use sensory-appropriate methods and visual supports to aid understanding.

• Community Support: Accompany youths during community activities, ensuring smooth transitions, managing potential triggers, and teaching social behaviours and coping strategies.

• Rehabilitation Support: Contribute to Individual Care Plans (ICPs), collaborate with specialists, document observations, and implement behaviour management strategies to support skill development.

• Specialised Support: Implement therapeutic techniques, use appropriate communication methods (e.g., PECS, visual aids), and assist in crisis prevention, de-escalation, and sensory regulation.

Key Requirements:

• Holder of Diploma/Degree

• Experience in managing youths with special needs is advantageous.

• Familiarity with behavioural management techniques and strategies.

• Knowledgeable about developmental disabilities and effective interventions.

• Strong observation and documentation skills, knowledge of behavioural management strategies, and the ability to maintain calm in challenging situations.

Only shortlisted candidates are notified. Thank you.

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BGC Group Pte Ltd (Outsourcing)

EA 05C3053

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Fitness Centre Assistant with Conrad Hotels and Resorts builds relationships with guests who visit the wellness facilities, including the Gymnasium & Swimming Pool and offers proactive service and assistance to those individuals.

What will I be doing?

As a Fitness Centre Assistant, you will interact daily with guests who visit the wellness facilities, including the Fitness Centre & Swimming Pool and help, proactively, and as requested by guests. Specifically, a Fitness Centre Assistant will complete the following tasks to the highest standards:

• Knowledgeable about the products and services offered in the Fitness Centre & Swimming Pool
• Handle issuance of towels, lockers management and minimize loss of items
• Solicit feedback from guests to share with Director of Guest Experience
• Ensure that Fitness Centre guests receive efficient, friendly, consistent, and personalized service
• Ensure the safety of Team Member, Fitness Centre guests always
• Ensure cleanliness of the gymnasium, changing rooms and pool area (including deck chairs, cabanas and umbrellas)
• Coordinate with the IRD team to provide assistance on agreed level of service at the pool (including the serving of ice water and towels on arrival)
• Ensure that the pool is maintained to the highest standards, which requires the engagement of external vendors to provide specialized equipment and expertise in pool cleaning
• Oversee the safety of swimmer and prevent injury by providing supervision to the area at regular intervals (e.g patron around the pool) reacting immediately to any emergency and identify and possible signs of distress
• Provide pool rescue in accordance with set emergency procedures
• Inform guests when necessary to abide by the rules and regulations of the pool
• Perform regular inspections of swimming pool and lifesaving equipment in the swimming pool
• Familiar with swimming pool SOPs and adhere to requirements such as pool surveillance procedures, emergency action plans

What are we looking for?

A Fitness Centre Assistant serving Hilton Worldwide Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Previous experience working at a similar setting
• Relevant, current, and valid qualifications
• Strong customer awareness and focus
• Excellent interpersonal skills and the ability to communicate with guests
• Eager to learn with the required product knowledge
• Able to multi-task and able to work independently & as a team
• Able to swim
• Possess valid Standard CPR and AED certification
• Possess valid Standard First Aid certification

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

• Position: Showroom Manager / Customer Experience Manager
• Location: North East & North - 2 Locations
• Working Hours: 5 days work week, shift-based, 44 hours per week
• Salary (commensurate with experience) : Up to $6,800 + Variable Bonus + Transport Allowance + Mobile Allowance + Grooming Allowance + Annual Leave + Medical Benefits
• Duration: Permanent
• Industry: Premium Lifestyle Products / Showroom / Brand Experience

Main Responsibilities:

• Manage daily showroom operations and service standards.
• Lead and coach showroom team on personalized customer engagement and presentation.
• Ensure showroom ambience, display and brand image are well maintained.
• Handle customer enquiries, VIP clients and service recovery.
• Support campaigns, product launches, showroom events and activations.
• Work with Marketing, Sales, Creative and Product teams.
• Monitor customer feedback and improve customer experience.
• Plan staff roster, manpower and operational readiness.

Requirements:

• Diploma or Degree in Hospitality, Retail Management, Marketing, Business or related fields.
• Minimum 5 years of experience in luxury retail, premium showroom, hospitality, airline service, customer experience or related industries.
• Prior experience leading a customer-facing team is required.
• Well-groomed, confident, professional and comfortable engaging customers.
• Candidates from luxury retail, airlines, hospitality, lifestyle brands, interior design / furniture showrooms or automotive showrooms are welcome to apply.
• Required to work both Saturdays and Sundays, with generally one Saturday and one Sunday off per month.

Email to: chloe@searchpersonnel.com.sg

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips! 

***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Deputy Consulting Director (APAC)

Reg no.: R22105510 | EA No: 13C6684

Rainbow Centre is recognised as one of top 300 employers under the Singapore Opportunity Index, as a Career Builder that continuously creates meaningful opportunities for career advancement.

Employability Services (“ES”) aims to equip persons with disabilities with the necessary core and technical skills for meaningful employment.

The Job Coach plays a key role in assisting students to sustain their vocational training and attachments leading towards post school placements. He/She is responsible for providing job matching, job coaching and job support services for students in job attachments and job placements. As part of an interdisciplinary team and working closely with caregivers and employment partners, the Job Coach provides career counselling, behavioural and work performance interventions to support enriching vocational placements for students

Critical Work Functions

Job Coaching and Placement

• Vocational Readiness Assessment: Work closely with the IEP team to prepare and assess student's readiness for job attachments and job placements
• Vocational Interest & Strengths Development: Identify and provide support to develop the students' interest and strengths in vocational areas
• Job Coaching & Vocational Training Design: Develop and implement effective job coaching and vocational training plans, including planning for accommodations and adaptations where necessary
• Job Placement Sourcing: Source and arrange for job attachment opportunities (school, community and/or industrial based) for students
• Job Site Suitability Evaluation: Analyse and evaluate suitability of the job sites
• Job Attachment Preparation: Prepare the students for job attachments
• Vocational Documentation & Reporting: Keep records and documentation and prepare appropriate reports

Sustainable Job Support Ecosystem

• Work Readiness Training: Contribute to training plans and materials to conduct in-house training for students to prepare them for work, with accommodations and adaptations where necessary (e.g. travel training, interview skills, grooming skills etc, in collaboration with IEP team)
• School-to-Work Transition Planning: Work with Transition Planning Coordinator (“TPC”) and post-school agency/employer to ensure smooth transition into School-to-Work transition programme and post school services
• Stakeholder Collaboration: Work closely with IEP team, caregivers, partners and employers in supporting students in their vocational training
• Stakeholder Education & Engagement: Educate, communicate, and work collaboratively with students’ caregivers, co-workers and employers to jointly support and sustain students’ work attachment and experience
• Vocational Assessment and Evaluation: Conduct pre-and post-vocational assessments of the students
• Industry Partnerships & Opportunities: Plan and coordinate work exposure activities such as learning journeys and job shadowing for students

Continuing Professional Development

• Reflective Practice: Engage in and articulate reflection and evaluation in practice, including critically evaluating the impact of contemporary issues related to the profession and sector 
• Compliance: Remain up to date and compliant with all relevant legislation, organisational procedures, policies and professional codes of conduct in order to uphold standards of best practice

Qualifications and Experience

• Relevant Diploma with Certificate in Autism; Diploma in Special Education will be favourably considered

• At least 2 years experience working with individuals with disabilities requiring moderate support levels

• Prior experience in vocational training, assessment or placement will be favourably considered

About the Role

Yew Tree Academy Student Care @ Yew Tee is seeking a responsible and organised individual to support the centre's daily administrative and operational functions. The role involves working closely with parents, teachers, and management to ensure the smooth running of the centre.

Key Responsibilities

• Manage student enrolment, withdrawal, attendance, and record keeping
• Handle parent enquiries via phone, WhatsApp, email, and in person
• Prepare invoices, monitor payments, and follow up on outstanding fees
• Maintain student and administrative records accurately
• Coordinate schedules, events, programmes, and centre communications
• Support procurement and inventory tracking of centre supplies
• Provide general administrative support to the management team

Working Hours & Benefits

• Salary: $1,800 – $2,300, depending on qualifications and experience
• Monday to Friday, 10:00am – 7:00pm
• Daily lunch and tea provided
• Medical reimbursement
• Supportive and collaborative work environment
• Convenient location near Yew Tee MRT

Requirements

• Diploma in Business Administration or related discipline preferred
• Minimum 1 year of administrative experience
• Proficient in Microsoft Office applications
• Organised, detail-oriented, and able to manage multiple tasks
• Good communication and interpersonal skills
• Experience in education, student care, childcare, or enrichment centres will be an advantage

Core Skills

• Administrative coordination
• Parent communication
• Billing and payment tracking
• Data entry and record management
• Microsoft Office applications
• Organisation and time management
• Customer service

How to Apply

Please send your résumé via WhatsApp to (65) 8914 3210 or email HappyDays@YewTreeAcademy.com.

Only shortlisted candidates will be contacted.

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

As a member of the Customer Success organization, this role is responsible for coordination and administration of training classes for APAC region. The Customer Training Coordinator manages all training class logistics and activities to ensure the students have an excellent experience with AspenTech training.

Your Impact

• Schedule training classes
• Maintain current and accurate data and statuses for all Training Class and Student Registration records
• Capture accurate and complete information in our Customer Relationship Management (CRM) system
• Collaborate with other AspenTech departments (e.g. Sales, Customer Service) to quickly handle customer training inquiries
• Provide a high level of customer service to external and internal customers
• Prepare and distribute class status reports to the management team
• Prepare proposals to sell training classes
• Manage all class logistics.  Ensure training manuals, software licenses and any other needs are delivered prior to class start
• Manage off-site facility rental in other cities.  Coordinate lunch catering to classes when needed.
• Work with other departments to ensure customers are properly set up invoicing/billing within the CRM system
• Invoice students accurately and in a timely manner
• Participate in other business improvement projects and assignments as required
• Interact with customers directly through chat or phone.
• Greet customers in our Singapore training facility and set up rooms, keep drinks and snacks stocked.

What You'll Need

• Minimum 2 years of experience working in a customer facing role in a fast-paced high-tech environment
• Liaising with Mandarin-speaking clients and stakeholders in North Asia is a core part of this role; therefore, proficiency in Mandarin (spoken and written) is required.
• Additional language proficiency in Japanese or Korean is ideal.
• Proficient with Microsoft Office
• Excellent customer service and interpersonal skills
• Strong verbal and written communication skills
• Ability to work within deadlines.  Excellent planning, time management, organizational skills

Job Description

• Prepare and manage daily documents such as quotations, invoices, and delivery orders.

• Update job and project tracking sheets (e.g., installation schedules, servicing jobs).

• Assist in processing supplier orders, payments, and claims.

• Attend to customer inquiries via phone, WhatsApp, email.

• Handle after-sales service requests and plan the schedule.

• Plan, confirm, or adjust new client's installation dates; align schedules with internal team.

• Handle rescheduling, cancellations, or material shortages promptly; escalate issues when needed.

• Maintain and update customer records in the CRM system, ensuring accurate and up-to-date information.

• Coordinate with factory manager to order materials for ongoing projects or installations when required.

• Arrange logistics for picking up or sending out stocks and materials to job sites.

• Work closely with the installation team to manage daily work schedules and logistics.

Qualifications

• O Level, diploma equivalent or above.

• Basic computer skills (Excel, Word, Email)

• Good collaborative skills and a team player.

• Ability to handle multiple tasks while working in a fast-paced environment.

• Able to start immediately

Job Type: Full-time

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Conrad Service Guest Service Executive is responsible for making the guest’s experience over the phone as pleasant as possible, by extending a warm greeting, assisting the guests with any special request and respond to any queries in a timely manner. The Conrad Service Guest Service Executive is to supervise the activities of the Conrad Service Center and provide efficient communication across various departments, to ensure guests receive optimum service in accordance with the standards, policies and procedures of the Conrad Hotels and Resorts.

What will I be doing?

As a Conrad Service Guest Service Executive you are responsible to oversee the Conrad Service Team activities and ensuring the completion of daily tasks. To support the Conrad Service Center Manager in the absence to communicate any updated information from the various departments to deliver outstanding guest service through every phone call. Specifically, you will be responsible for performing the following tasks to the highest standards:

• To ensure the highest standard of service is maintained showing a pleasant and courteous manner when handling calls, following the Forbes standards.
• Answer all internal and external calls pertaining guest requests, hotel restaurants bookings, handle e-mails and guest communications, responding to all enquiries and special requests.
• To handle any guest comments and to liaise with the Duty Manager when required.
• Handle several calls at any given time.
• Be knowledgeable of all hotel facilities, restaurant and bar menus and special promotions and be familiar with the different restaurant floor plans and capacity.
• Ensure maximum guest recognition and accuracy using our guest history information.
• Give adequate directions of the hotel from any locations.
• Ensure streamline communication with the team and guests and achieve consistent results.
• Follow through and constantly update the restaurant guest’s database to be efficient and consistent in relation to regulars and VIPs. This includes keeping track of Guest birthday, Anniversary to offer to make reservation, if the guest wishes to dine with us.
• Ensure all communication are efficiently made in regards to enquiries, groups or daily reservations.
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene.
• To be fully conversant with the Hotel’s emergency system and to ensure the correct procedure is known and carried out at all time.
• To ensure a high standard of telephone equipment is maintained at all times.
• To ensure all messages are handled accurately and promptly.
• To ensure all wake-up calls are correctly recorded and processed.
• To ensure all Conrad Service Center TM are familiar with any daily events occurring in the hotel and in-house VIP’s.
• To ensure full security of the Conrad Service Center is maintained at all times.
• To ensure that a practical manual backup is available and trained in case of a ‘System Down’ status.
• To have good knowledge of the procedure of handling Kipsu, SynergyMMS and OnQ PM.
• To control the hotel’s telephone and mobile phone inventory.
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Conrad Service Guest Service Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Senior High School education or specialty in Hospitality.
• Positive attitude and Excellent grooming standards
• Committed to delivering high levels of customer service
• Flexibility to respond to a range of different work situations
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Open minded and outgoing personality.
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills (Oral and Written)
• Ability to communicate effectively in Mandarin to assist Mandarin-speaking guests and handle guest enquiries, reservations, and service requests conducted in Mandarin, in line with operational requirements.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Strategic Planning & Business Execution

·        Execute the Customer Business Plan: Lead end-to-end implementation of Customer JBP for IC Category, reporting directly to Head of Sales.

·        Cross-Functional Collaboration: Partner closely with customers and operation team to deliver business plans. Collaborate with CSP / Shopper Marketing and Brand Team to build account-specific activation plans.

·        Performance Monitoring: Track and analyze customer sales performance. Actively work on business recovery plans to address business loss

·        Strategy Execution: Secure market leadership by successfully landing category strategies at operation level

Promotional & Investment Management:

·        Develop Integrated Promo Plans: Develop and implement the customer promo plan (incl. selling the plan at the customer) and managing promo investments.

·        Optimize Commercial Spending: Oversee promotional budgets, ensuring all Optimizing Promotional Sell Out (OPSO) inputs are completed accurately and on schedule.

·        Maximize Investment Levels: Strategically manage customer investments to maximize ROI for every promotion spent.

Negotiation & Commercial Alignment:

·        Close Commercial Deals: Negotiate promotional plans, including promo investment and strategic counterparts in strict alignment with TMICC category strategy.

·        Contract Accountability: Deliver agreed-upon commercial plans and actively track fulfilment of mutual commitments set in TTA agreements & JBP alignment.

Team Leadership & Advocacy:

·        Perfect Execution: Establish clear, actionable objectives and deliverables for Merchandiser Sales Team to ensure great execution.

·        Brand Diplomacy: Serve as an active ambassador for TMICC to maintain "Top of Mind" status and strengthen long-term relationships with customers.

·        Enterprise-First Mindset: Participate actively in internal TMICC meetings. Actively practice5i approach (Issue, Information, Insight, Implication & Implementation)

KEY REQUIREMENTS:

• Min 3 years in FMCG Sales Experience
• FMCG Modern Trade Experience
• Proficiency with Microsoft Office Tools

Interested applicants are invited to apply directly at the NUS Career Portal. Please note your application will only be processed if you apply via NUS Career Portal.

NUS Career Portal link: https://careers.nus.edu.sg/job/Research-AssistantAssociate-Centre-for-Sustainable-Medicine/27734-en_GB/

We regret that only shortlisted candidates will be notified.

Job Description

Climate change is the defining challenge of this century, and healthcare is both a victim of climate change and a major contributor to it. The Centre for Sustainable Medicine (CoSM) at the National University of Singapore works at the frontier of policy, clinical systems, and global health to accelerate the transition to low-carbon, climate-resilient health systems across Asia and worldwide.

Purpose of the Post

We invite applications from a dynamic, experienced professional to help advance CoSM’s research priorities and to strengthen the real-world uptake of the Centre’s work.

The postholder will work across the Centre’s major workstreams - including health system carbon analytics, clinical transformation, and capacity building - ensuring that research and technical evidence are synthesised, interpreted, and translated into decision-ready outputs for policymakers, health system leaders, clinicians, partners, and other stakeholders.

This is a cross-cutting role at the interface of research, policy, and implementation. The successful candidate will play a leading role in converting evidence into high-impact products, supporting policy feedback cycles, and strengthening lessons from implementation and stakeholder engagement to inform the Centre’s future research.

Key Responsibilities and Roles

1. Research synthesis, analysis, and translation

• Contribute to the development of research outputs, including reports, peer-reviewed publications, technical analyses, and policy papers.
• Support the analysis and interpretation of research findings from CoSM projects, including emissions baselines, adaptation and mitigation strategies, health system analytics, and education initiatives.
• Translate research outputs into clear and actionable products for policy and practice, including policy briefs, executive summaries, technical guidance, and knowledge products.
• Identify cross-cutting insights from CoSM’s body of work and shape coherent evidence narratives that communicate the Centre’s contribution to global sustainable healthcare transformation.
• Support the preparation of academic publications, including drafting sections of manuscripts, coordinating co-author inputs, and assisting with reference management and editorial processes.

1. Policy feedback and implementation learning

• Support the policy feedback cycle by gathering and synthesising insights from governments, delivery partners, clinicians, and other stakeholders on how evidence is being received, interpreted, and applied.
• Help ensure that lessons from implementation and engagement feed back into research framing, future analysis, and programme development.
• Facilitate structured dialogue between research teams and policy or practice stakeholders to strengthen the relevance, usability, and timing of CoSM outputs.
• Support the development and coordination of communities of practice across Asia-Pacific and globally, particularly in areas such as net zero healthcare, climate-resilient health systems, and health system decarbonisation.

1. Knowledge and evidence dissemination

• Support dissemination of research through regional and global platforms, including technical forums, convenings, policy roundtables, and academic or professional events.
• Prepare high-quality briefing materials, concept notes, slide decks, summary papers, and dissemination products for international events, multilateral engagements, and senior partner discussions.
• Develop accessible summaries and tailored synthesis materials for different stakeholder groups, including ministries of health, hospital leaders, clinicians, finance stakeholders, academic audiences, and learners.
• Support the strategic positioning of CoSM’s flagship initiatives by ensuring clarity, consistency, and strong evidence-based narratives across written, digital, and presentation materials.

Qualifications

Essential

• A Bachelor’s degree or Master’s degree in public health, health policy, health systems, environmental health, economics, social policy, or a related field.
• 3-8 years of experience in research, public policy, evidence synthesis, policy-facing roles, or related functions.
• Demonstrated ability to interpret and translate complex technical or research material into clear, structured, and compelling outputs for varied audiences.
• Strong analytical and writing skills, with excellent editorial judgement and the ability to distil evidence without oversimplifying it.
• Experience working with multidisciplinary teams and engaging senior stakeholders across research, policy, and implementation settings.
• Strong organisational skills and ability to manage multiple workstreams simultaneously.

Highly desirable

• Experience working with governments, multilateral organisations, or large health systems.
• Familiarity with climate, sustainability, or health system transformation agendas.
• Experience working at the interface of research, policy, and implementation.
• Experience supporting dissemination of research through policy products, technical guidance, publications, or high-level stakeholder briefings.
• Experience supporting regional or international partnerships.

Remuneration will be commensurate with the candidate’s qualifications and experience. Informal enquiries are welcome and should be made to Jit Sohal, Head of Strategy and Impact, at joincosm@nus.edu.sg

Formal application: Please submit your application, indicating current/expected salary, supported by a detailed CV (including personal particulars, academic and employment history, complete list of publications/oral presentations (if any) and full contacts of three (3) referees to the NUS Career Portal. We regret that only shortlisted candidates will be notified.

Key Responsibilities

Technical Support

• Provide first-level technical support to customers via phone, email, remote sessions, and ticketing systems.
• Diagnose and resolve website, hosting, email, domain, and web application issues.
• Monitor support tickets and ensure timely resolution according to service standards.
• Escalate complex technical issues to developers and follow through until closure.
• Assist users with system setup, user account management, and application navigation.

Website & System Maintenance

• Perform routine website updates, content uploads, and configuration changes.
• Monitor website performance, uptime, and security alerts.
• Conduct testing after system updates, bug fixes, and deployments.
• Maintain backup schedules and support disaster recovery procedures

Requirements

• Diploma or Degree in Information Technology, Computer Science, Web Development, or a related field.
• 1–3 years of experience in web support, technical support, or IT helpdesk roles.
• Basic understanding of:HTML, CSS, and website structureWeb hosting, DNS, domains, and SSL certificatesContent Management Systems (CMS) such as WordPressDatabases (MySQL/MS SQL) and basic SQL queries
• Familiarity with ticketing systems and remote support tools.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and customer service skills.
• Ability to manage multiple support requests and prioritize tasks effectively.

Job Description:

• Independently conduct end-to-end reviews of customer complaints, ensuring all assessments are fair, objective, and aligned with regulatory standards
• Identify root causes of issues through investigation
• Draft and deliver clear, professional, and timely formal responses to customers regarding their case outcomes
• Partner with different teams regarding the investigation and handling of customer complaints and sharing insights from customer feedback
• Recommend policy or process changes based on complaint trends and feedback
• Drive initiatives that enhance the overall customer experience

Requirements:

• Possess Bachelor’s Degree or equivalent
• Prior experience with customer service and/or dispute handling in the banking/financial services sector is preferred
• Excellent verbal and written communication skills
• Ability to multi-task, prioritise and manage time effectively
• Strong analytical and problem solving ability as well as stakeholder management skills
• Good working knowledge of MS Office (Excel, Word)

Interested applicants are invited to apply directly at the NUS Career Portal. Please note your application will only be processed if you apply via NUS Career Portal.

NUS Career Portal link: https://careers.nus.edu.sg/job/Deputy-Director%2C-Clinical-Imaging-Research-Centre/31069-en_GB/

We regret that only shortlisted candidates will be notified.

Job Description

The National University of Singapore invites applications for Deputy Director in the Clinical Imaging Research Centre (CIRC), Yong Loo Lin School of Medicine. It is equipped with on-site capability for the preparation of PET radiopharmaceuticals in a state-of-the-art GMP-certified facility. CIRC is positioned to support both academic and industry led clinical research programs, with dedicated clinical imaging facilities area advanced modalities of PET-CT and PET-MRI. For more details on what we do, do visit https://medicine.nus.edu.sg/circ/. The mission of CIRC is to provide a shared state-of-the-art national resource for translational molecular imaging research, to foster collaborations between scientists and clinicians and to support the development of human capital. The applicant plays a key role in our pursuit to being a leading centre for advanced clinical imaging research and to drive the development and translation of imaging biomarkers to clinical practice. She/he serves to lead and manage the operational functions of the radiopharmaceutical research centre, ensuring efficient day-to-day activities, regulatory compliance, and resource optimization, while driving strategic projects and identifying revenue generating opportunities to support innovation, growth, and translational impact of the centre’s research outputs.

 
Appointments will be made on a two-years contract basis with the possibility of extension. 

Operational Excellence and GMP Facility Oversight

• Provide executive oversight of the GMP Cyclotron and radiopharmaceutical manufacturing operations, ensuring capacity planning, uptime, and product release reliability.
• Set and enforce standards for scheduling, preventive maintenance, deviation management, change control, and batch record integrity.
• Optimize end-to-end workflows spanning production, QC/QA, logistics/distribution, and clinical imaging utilisation to meet performance, quality, and financial targets.

Research Enablement and Scientific Coordination

• Partner with PIs and cross-departmental teams to identify and prioritise translational opportunities; ensure operational readiness for complex studies.
• Oversee scientific operations support: experimental planning, method transfer, process scaling, workflow optimisation, and technical troubleshooting.

External Partnerships, Business Development, and Translational Impact

• Build and manage strategic partnerships with industry, hospitals, and regulatory bodies to expand CIRC’s footprint and impact.
• Lead business development, service contracting, and pricing strategies for GMP products and imaging services; identify new revenue streams.
• Support grant development, IP strategy, and potential commercialization pathways for imaging biomarkers and radiopharmaceutical innovations.

Regulatory Compliance, Quality, and Audit Readiness

• Ensure full compliance with local and international standards and relevant ISO frameworks.
• Maintain a robust Quality Management System.
• Ensure perpetual audit readiness and strong regulatory relationship management.

Financial Stewardship and Resource Optimisation

• Own operational budgets, forecasting, and financial controls; ensure cost-effectiveness and return on investment for strategic initiatives.
• Optimise procurement, inventory, and vendor contracts; implement data-driven resource allocation and pricing to meet margin and mission goals.

People Leadership and Culture

• Lead, mentor, and grow a high-performing multidisciplinary operations team.
• Drive a safety-first, accountable, and collaborative culture

The role of the Research Officer is to identify research streams, variables, data collection techniques and analysis methods that will be viable in translating research findings into clinical implementation. You will oversee the smooth running and track progress of the research study related activities and projects by working closely with the Principal Investigator and other members of the research team. You will monitor the project to make sure it follows the requirements and regulations and adhere to Standard Operating Procedures (SOPS), maintain data security, ensure quality control of experiments and comply to lab safety terms.

- Knowledgeable in various molecular and genomic biology techniques required for the conducting of research activities which include Spatial genomics sample prep, Cryosectioning, H&E staining, library prep as well as ultra-high throughput NGS sequencing workflows.

Your responsibilities include:

- Familiar with entry and validation of research data, filtering of relevant information, analysis of experimental data to extract relevant findings and presentation of them in a clear manner. Maintenance of existing database and compliance to data storage and security.

- Aware of the various reagents and consumables in the lab and check their stock take daily.

- QC various equipment in the lab to ensure they are in running smoothly. To highlight when stock is low, or maintenance is faulty to lab members to allow for troubleshooting and procurement of essential items to keep the lab running.

- Alert to lab safety procedures and compliance by adhering to the SOPS required for conducting research activities in a safe manner in a safe environment.

- Record proper documentation of all processes and documentation of lab equipment in accordance with quality requirements.

- Strongly encouraged to identify steams of research activities where procedures can be further optimized and to design improved experimental protocols where necessary.

- Participate in lab meetings, presentations, manuscript preparations, journal clubs to facilitate the exchange of knowledge among the team.

- Lead and mentor junior staff in sample processing, experiments, data analysis, and database updates. Supervise and train research attachment interns and assist their queries.

- Support the team with ad hoc activities which can include taking meeting minutes, tracking the progress of various projects ongoing in the lab, liaising with stakeholder to establish research needs, managing workload of the lab and any other duties as assigned.

Requirements:

- Degree/Diploma in Life Science or its equivalent.

- Prior work experience in a healthcare or research field setting would be prioritized.

- Knowledge in cryosectioning, paraffin sectioning, IHC staining, H&E staining, blood sample processing, western blot, and DNA/RNA extraction for next-generation sequencing will be a plus.

- Previous experience in handling small animals would be advantageous.

- Strong technical wet lab skills, able to troubleshoot, and meticulous in data analysis/experimental design would be preferred.

- Proficient in Microsoft Office applications.

- Proficient in English.

- Good interpersonal and communication skills; and comfortable interacting with healthcare professionals.

- Meticulous, a good team player, independent and self-motivated with good time management abilities.

- Good memory and strong organization skill with and eye for detail; able to take initiative and perform under pressure and tight deadline.

- Responsible and passionate about oncology clinical research.