Total 1,345 Manager level Customer Service job vacancies

Customer Project Manager (CPM) is part of Epsilon Customer Services Team and is responsible for managing overall delivery of customers’ orders with focus on exceptional customer experience. CPM owns the scope, requirements, schedule, communication, and status of the projects under their charge and is the main point of contact for customers and internal stakeholders.

Customer Service Delivery

• Manage end-to-end delivery of customer’s orders
• Validate the scope, solution and customer requirements as per the signed Service Order Form (SOF)
• Liaise closely with customers – kick-off call, weekly meetings, prompt response to customer queries
• Manage the customer order schedule – set and track milestone for successful delivery
• Task internal stakeholders and coordinate task execution
• Escalate delivery issues and delays appropriately to the right stakeholders and overcome the issues timely to meet RFS date
• Manage project risks and dependencies and recommend workaround to meeting delivery timelines
• Set and meet Ready for Service (RFS) dates, complete customer orders and start billing

Supplier Management

• Liaise closely with suppliers and vendors
• Manage delivery timelines on off-net orders and 3rd party vendors, related to customer orders
• Escalate to suppliers in case of milestone delay or timeline breach
• Order and deliver 3rd party cross-connect

Process & Systems

• Follow Epsilon delivery process and ensure all order documentation is accurate and up to date
• Use Epsilon internal systems for order management and delivery
• Provide feedback and suggestion on process & systems improvements

Communication & Collaboration

• Effectively communicate and collaborate on daily basis with internal stakeholders (Sales, Sales Support, Solutions, Provisioning, Procurement) and external (Customers, Vendors, Suppliers)
• Using best possible communications channel (internal system, phone, IM, email) to resolve ongoing issues and achieve best possible result
• Embrace proactive and constructive communication

Requirements

• Bachelor’s degree in telecommunications, computer science or equivalent discipline
• 2+ years’ experience in hands-on project management from Telecommunications Industry
• Strong analytical and problem-solving skills
• Able to make sound judgement given unexpected project situations
• Excellent communication and collaboration skills
• Has “Customer first” mindset
• Leadership skills with ability to influence and inspire
• Keen eye for detail and a result driven approach
• Agile, adaptable and supportive
• Team player and problem-solver
• Able to identify issues, suggest improvements and solutions
• Industry recognized Project Management certification(PMP, Prince2, Agile) is a plus

About the Role

As an OSS Network Inventory & Planning Specialist, you will play a key role in designing, configuring, and supporting telecom network inventory, planning, and service provisioning solutions using SunVizion. You will work across OSS/BSS systems to ensure accurate network modeling, efficient service activation, and seamless integration for fiber and broadband networks.

Key Responsibilities

• Design, configure, and support SunVizion Network Inventory and Network Planning modules

• Analyze and model logical and physical network resources including fiber, cables, ducts, joints, manholes, and network trails

• Support resource data model (RDM) understanding, data migration, mapping, validation, and inventory consistency checks

• Perform end-to-end fiber network planning and design from central office to customer premises

• Generate and validate Single Line Diagrams (SLDs) and Bills of Materials (BOM) aligned with actual network connectivity

• Configure and manage service provisioning workflows including service orders, trail creation, and path assignments

• Collaborate with OSS/BSS integration teams to validate API flows, feasibility checks, order lifecycle events, and responses

• Troubleshoot network planning, provisioning, and integration issues to identify root causes and support resolution

• Coordinate with cross‑functional teams and vendors to align system configuration, design logic, and delivery timelines

Required Qualifications

• Strong hands-on experience with SunVizion Network Inventory and Planning modules

• Solid understanding of telecom OSS/BSS architecture for fiber and broadband networks

• Experience with GIS concepts, spatial data management, and network topology modeling

• Hands-on experience writing SQL queries, views, and stored procedures for reporting and analysis

• Good understanding of REST and SOAP API integrations and data flow troubleshooting

• Strong analytical, coordination, and technical documentation skills

• Understanding of end-to-end service order and engineering order workflows

Preferred Qualifications

• Experience supporting OSS integrations with external systems and vendors

• Exposure to automation of network design workflows and GIS-based design tools

• Leadership or team coordination experience in complex delivery environments

Job Description:

• Oversees daily manufacturing, production, and service activities to ensure compliance with API specification and safety standards.
• Manage staff, optimize processes, handle logistics, and control budgets to meet customer requirements and improve efficiency.
• Monitor daily operations, manage inventory, and optimize workflows to reduce costs.
• Ensure strict adherence to safety regulations and lead emergency responses.
• Supervise, train, and develop technical teams and staff.
• Liaise with clients and vendors to fulfill requirements and manage supply chain.

Requirements:

• Min Degree in Mechanical/ Manufacturing/ Industrial/ Precision Engineering, or equivalent.
• Minimum 5 years of experience in Oil and Gas Machining
• Knowledge of API standards and manufacturing processes

To submit your application, please apply online apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd.
EA License No: 17C8900

Job scope

• Proactively engage with guests, showing genuine interest in their preferences to deliver memorable dining experiences.
• Manage and supervise daily restaurant operations to ensure seamless and efficient service.
• Uphold excellent standards of cleanliness, food quality, and ambiance, demonstrating strong attention to detail.
• Track inventory levels and liaise with suppliers to ensure timely stock replenishment.
• Lead recruitment, training, and motivation of team members to build a positive, high-performing, and collaborative work culture.
• Collaborate with the kitchen team to streamline workflow, manage inventory, and maintain consistent food quality.
• Take responsibility for the outlet’s P&L, monitoring revenue, expenses, and profitability to meet financial goals.

Requirement

• Minimally 2-3 years experience in F&B industry
• Able to work until midnight
• Worked as a Restaurant Manager
• Skilled in overseeing outlet P&L, ensuring strong financial performance and profitability

To submit your application, please apply online apply@rn-care.com or call +65 6220 0847 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Key Responsibilities

• Manage and coordinate daily operations

• Plan and deploy manpower, including scheduling maintenance for customers

• Oversee preventive and corrective maintenance to meet SLA requirements

• Serve as the main point of contact for client requests, issues, and escalations

• Supervise technicians and provide on-site support when required

• Coordinate with internal teams to ensure smooth service execution

• Track service performance, identify issues, and implement improvements

• Prepare operational reports and update management regularly

• Any other ad-hoc duties assigned by the Company

Requirements

• Diploma/Degree in Engineering, IT, or related field

• 2–3 years of relevant experience in service/maintenance or system integration

• Familiarity with CCTV, access control, or security systems preferred

• Good coordination, communication, and problem-solving skills

• Proficient in Microsoft Office and tech savvy

• Independent and resourceful

• Possess initiative and a positive working attitude.

Responsibilities

• In charge of managing daily production, capacity planning and machine optimization.
• In charge of leading and motivating the production team to meet schedules for the various operations supporting customer requirements.
• Responsible for maintaining a safe, organized and clean work environment by setting and driving 6S standard.
• Responsible for respective consumable spending, delivery metrics, capacity planning, risk assessment, Total Productive Maintenance (TPM), and Overall Equipment Efficiency (OEE).
• Involve in supporting and participating in Lean/Kaizen initiatives.
• Conduct routine cell and tool box meetings with effectively.
• Responsible for maintaining a motivated and disciplined workforce and promote a positive working environment to improve employee morale.
• Coordinate with cross functional teams in resolution of any issue that may impact production/quality.
• Responsible in identifying opportunities for production efficiency improvement and reduction in waste.
• Taking charge of managing proper and accurate updating of ERP system (Syteline).
• Perform related duties as assigned.

Requirements

• Min Diploma in Engineering or relevant
• Min 7 years of production or operations experience in a manufacturing environment with 3 years of experience in a supervisory
• Experience in CNC machining and metal fabrication processes.

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

We are looking for a dynamic Beauty Centre Manager to lead our team in a premium pre and postnatal wellness and healthcare environment. You will oversee daily sales operations, manage a team, and drive revenue growth through exceptional client engagement.

Job Description:

• Develop and execute sales strategies to drive growth across all service offerings.
• Set and monitor KPIs to meet or exceed monthly and quarterly sales targets.
• Identify and explore new business opportunities and customer segments.
• Provide tailored consultations and build trusted relationships with expecting and new mothers.
• Deliver high-quality, empathetic customer service aligned with the wellness journey of clients.
• Maintain strong client retention through personalized follow-up and care.
• Lead, mentor, and train the sales and front-desk team to achieve performance standards.
• Conduct regular coaching sessions on sales techniques, product knowledge, and service etiquette.
• Foster a positive and professional work culture focused on collaboration and results.
• Oversee daily sales operations and ensure seamless appointment flow and client experience.
• Ensure accurate documentation of sales records, package usage, and client information in CRM systems.
• Prepare performance reports and provide strategic insights to management.
• Work with the marketing team to execute in-store promotions, wellness campaigns, and referral initiatives.
• Represent the brand in workshops, events, and wellness collaborations.
• Stay updated on industry trends and customer feedback to help refine offerings.

Job Requirement:

• At least 5 years of sales or business development experience in the wellness, healthcare, or beauty industry.
• Strong leadership capabilities with proven team management experience.
• Excellent interpersonal and communication skills with a warm, client-centric approach.
• Passion for maternal wellness and delivering exceptional service.

We regret only shortlisted candidates will be notified.

Job Summary

The Catering Operations Manager is responsible for the overall planning, execution, and delivery of high-quality catering services. This role involves client consultation, event coordination, team management, and budget oversight to ensure exceptional guest experiences across all catering functions, from intimate gatherings to large-scale corporate events. A strong focus on service standards, food quality, and operational efficiency is essential.

Key Responsibilities

1. Client Consultation & Sales Management

• Understand and assess customer requirements through direct consultations, emails, and event briefs.
• Propose catering solutions tailored to client needs, budgets, and event types (corporate, wedding, festivals, private functions).
• Maintain a professional and friendly relationship with clients to foster long-term business.
• Prepare detailed proposals and quotations, including menu suggestions, service styles, and pricing structures.
• Negotiate pricing while maintaining profitability and service quality.
• Ensure timely follow-up on client enquiries and confirmations.

2. Menu Planning & Customization

• Work closely with chefs and culinary teams to design menus suited to various event themes and dietary preferences (vegetarian, Jain, vegan, gluten-free, etc.).
• Innovate and update menus regularly to reflect seasonal ingredients, culinary trends, and customer feedback.
• Coordinate food tastings for high-profile or large-scale events when required.
• Ensure menus are costed correctly and align with brand standards.

3. Event Coordination & Execution

• Plan and manage all aspects of event execution including food production, presentation, setup, service, and breakdown.
• Conduct site visits when necessary to assess layout, logistics, and venue suitability.
• Coordinate with vendors for additional needs such as décor, cutlery, rental equipment, floral arrangements, or AV support.
• Ensure all food safety, hygiene, and presentation standards are met on-site.
• Supervise event setup including buffet lines, seating, signage, and guest flow.

4. Staffing & Team Leadership

• Hire, train, and onboard catering staff including waitstaff, event captains, kitchen helpers, and logistics crew.
• Prepare staffing rosters, assign roles, and manage shift scheduling based on event requirements.
• Conduct briefings before each event to ensure all staff are aligned on timing, menu, service flow, and guest expectations.
• Supervise staff during events and provide real-time direction and problem-solving.
• Monitor staff performance and maintain a positive, service-oriented team culture.

5. Operations & Logistics

• Oversee procurement and maintenance of catering equipment, tableware, utensils, linens, and display materials.
• Maintain accurate inventory records and monitor usage to avoid overstocking or shortages.
• Ensure timely ordering and delivery of food items and materials required for events.
• Coordinate transport logistics, setup timelines, and venue access requirements.

6. Marketing & Business Development

• Develop and implement marketing plans to promote catering services to individuals, corporations, and institutions.
• Collaborate with the marketing team to create brochures, social media content, and promotional campaigns.
• Build partnerships with event planners, wedding coordinators, and corporate offices.
• Attend trade shows, exhibitions, and networking events to increase brand visibility and generate leads.
• Monitor client feedback and online reviews to continually enhance offerings and service delivery.

7. Financial Management & Reporting

• Assist in the preparation of budgets and financial projections for the catering department.
• Track all catering-related expenses including food cost, labour, logistics, and rental items.
• Prepare post-event financial summaries and analyse profitability.
• Recommend pricing structures that balance value for customers and business profitability.
• Ensure timely invoicing and coordination with the finance team for payment collection.

8. Customer Relationship Management

• Act as the primary point of contact for catering clients from enquiry to post-event follow-up.
• Ensure prompt and professional communication at all stages of the sales and service process.
• Handle last-minute requests, changes, or complaints with diplomacy and efficiency.
• Conduct client satisfaction surveys and maintain a database of repeat and high-value customers.

9. Compliance & Quality Assurance

• Ensure all catering operations comply with local food safety, hygiene, and labour regulations.
• Maintain updated records of licenses, health inspections, and certifications.
• Conduct periodic audits of kitchen and storage areas used for catering.
• Train staff in hygiene protocols and allergen awareness.

10. Innovation & Strategic Planning

• Stay updated on industry trends, guest expectations, and competitor offerings.
• Introduce innovative ideas such as themed buffets, live stations, eco-friendly packaging, or digital ordering systems.
• Explore new revenue streams such as DIY catering kits, delivery catering, or festive gift boxes.
• Collaborate with executive management to align catering goals with broader brand objectives.

Skills & Competencies Required

• Excellent communication skills (verbal and written)
• Customer-first mindset with strong problem-solving abilities
• Leadership & team management skills with experience supervising large teams
• Detail-oriented with excellent organisational and multitasking capabilities
• Knowledge of food safety regulations and HACCP standards
• Strong negotiation and budgeting skills
• Ability to thrive under pressure and adapt to last-minute changes
• Proficiency in Microsoft Office (Word, Excel, Outlook); familiarity with POS or event software is a plus

Preferred Qualifications & Experience

• Diploma or Degree in Hospitality, Event Management, or Business Administration
• Minimum 3–5 years’ experience in catering operations, F&B service, or event coordination
• Prior experience in high-volume catering (e.g. weddings, corporate events) is highly desirable

Working Conditions

• Must be willing to work on weekends, public holidays, and evenings depending on event schedules
• On-site supervision required for off-premise events
• Physically fit to oversee event setup and coordinate staff over long hours

Job Description:

• Oversees daily manufacturing, production, and service activities to ensure compliance with API specification and safety standards.
• Manage staff, optimize processes, handle logistics, and control budgets to meet customer requirements and improve efficiency.
• Monitor daily operations, manage inventory, and optimize workflows to reduce costs.
• Ensure strict adherence to safety regulations and lead emergency responses.
• Supervise, train, and develop technical teams and staff.
• Liaise with clients and vendors to fulfill requirements and manage supply chain.

Requirements:

• Min Degree in Mechanical/ Manufacturing/ Industrial/ Precision Engineering, or equivalent.
• Minimum 5 years of experience in Oil and Gas Machining
• Knowledge of API standards and manufacturing processes

To submit your application, please apply online apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd.
EA License No: 17C8900

A General Manager in a cleaning service firm is responsible for overseeing daily operations, managing staff, ensuring high-quality cleaning standards, and controlling budgets. They play a critical role in client acquisition by crafting professional proposals that highlight trustworthiness, specialized training, and reliability. 

Key Responsibilities & Focus Areas

• Operational Management: Overseeing scheduling, inventory management for cleaning supplies, and equipment maintenance.
• Quality Assurance: Implementing quality control plans to maintain high standards, which is crucial for retaining commercial clients.
• Staffing & Training: Recruiting, screening, and training cleaning crews to ensure trust, professionalism, and consistent performance.
• Safety Compliance: Ensuring all cleaning practices comply with health, safety, and environmental standards.
• Client Relations: Building and maintaining relationships, often engaging in site walk-throughs and addressing client-specific needs.
• Strategic Growth: Driving business development, creating marketing strategies, and setting financial objectives to achieve growth, such as increasing client numbers by a specific percentage annually. 

Components of a General Manager’s Service Proposal

• Company Overview: Highlighting experience, insurance, bonding, and unique selling propositions.
• Scope of Work: Detailing specific tasks, frequencies, and specialized services (e.g., deep cleaning, carpet care).
• Quality Guarantee: Describing the supervision, check-ins, and communication channels (e.g., technology apps) used to guarantee results.
• Pricing: Providing transparent, competitive pricing that reflects the value of the service, including optional add-ons. 

Key Success Factors for a General Manager (Service Firm)

People Management: The core of the business relies on recruiting and retaining trustworthy staff.

• Professionalism: Creating a polished image through branding, uniforms, and punctual service.
• Value-Driven Service: Focusing on impact (e.g., increased productivity for the client, improved health environment) rather than just the task. 

Required Experience

• Industry Tenure: Minimum of 3 to 5 years of relevant experience in the cleaning services, facilities management, or manpower services industry.
• Leadership Track Record: Proven experience managing large, distributed teams of blue-collar or field-based staff.
• Business Accountability: Demonstrated history of full P&L (Profit and Loss) accountability, including budget monitoring and cost control.
• Operational Execution: Experience in scaling processes, improving workforce productivity, and maintaining high service standards in fast-paced environments.
• Client Management: Background in building and maintaining relationships with key stakeholders, partners, and clients. 

• Lead a cluster-wide recruitment function within a talent acquisition and workforce development team, overseeing strategic workforce planning initiatives.

• Partner closely with clinical leaders and institutional HR teams to deliver innovative staffing solutions and ensure a sustainable pipeline of nurses, pharmacists, and allied health professionals across multiple healthcare institutions.

• Develop and execute a compelling employer branding strategy to position the organisation as an employer of choice in the healthcare sector.

• Design and implement progressive recruitment strategies, policies, and processes to attract high-quality healthcare professionals.

• Collaborate with key stakeholders to conceptualise and pilot creative recruitment initiatives, expanding and diversifying talent sourcing channels.

• Provide regular recruitment analytics, insights, and performance reports to senior management and stakeholders to support data-driven decision-making.

  Requirements

• Recognised degree in any discipline.

• Minimum of 8 years of relevant Human Resources experience; prior experience in healthcare talent acquisition will be a strong advantage.

• Strong communication and interpersonal skills, with a proven ability to build credibility and influence across organisations.

• Independent, resourceful, and collaborative team player with the ability to work effectively in a fast-paced environment.

To submit your application, please apply online apply@rn-care.com or call +(65) 6223 0323 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Job Description:

• Work toward achieving departmental goals related to revenue growth and profitability.
• Identify and develop new business opportunities to expand market reach.
• Prepare professional quotations, proposals, and preliminary system designs for clients.
• Contribute creative ideas and actionable recommendations to enhance sales results and strengthen brand visibility.
• Promote the company’s presence and reputation through effective sales and marketing initiatives.
• Build and maintain strong relationships with business partners and key stakeholders.
• Maintain up-to-date knowledge of security solutions and related technologies to provide high-quality client consultations.
• Support project management activities, attend site meetings, and communicate with clients as needed.

Job Requirement:

• Minimum Degree or equivalent qualification.
• Minimum3 year working experience in solution-based sales, preferably within the industry or similar

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Job Description:

• Responsible for managing key customer accounts and identifying new business opportunities,
• In charge of expanding the market share while developing and executing sales strategies
• In charge of forecasting sales and establishing revenue targets set by company
• Responsible for preparing and negotiating proposals, quotations, and agreements with customer
• Ensure timely delivery of services to and payment from customers
• Responsible for coordinating with different department to ensure support to customers

Job Requirement:

• Minimum Degree in Mechanical/Manufacturing/Aeronautical Engineering or equivalent.
• Minimum 3 years of working experience in sales in the aerospace or aviation industry
• Oversea Travelling required

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Job Description:

• Work toward achieving departmental goals related to revenue growth and profitability.
• Identify and develop new business opportunities to expand market reach.
• Prepare professional quotations, proposals, and preliminary system designs for clients.
• Contribute creative ideas and actionable recommendations to enhance sales results and strengthen brand visibility.
• Promote the company’s presence and reputation through effective sales and marketing initiatives.
• Build and maintain strong relationships with business partners and key stakeholders.
• Maintain up-to-date knowledge of security solutions and related technologies to provide high-quality client consultations.
• Support project management activities, attend site meetings, and communicate with clients as needed.

Job Requirement:

• Minimum Degree or equivalent qualification.
• Minimum3 year working experience in solution-based sales, preferably within the industry or similar

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

• Requirements engineering for customer driven and strategic factory automation projects within the whole Die Attach group.
• Alignment and clarification of the requirements with R&D software development teams, including support during implementation and final approval of the related software features.
• Responsible for the execution of customer specific projects in the automation / host integration area, starting with pre-sales activities until final acceptance by the customer.
• Testing of the host interfaces and functionality on Die Attach products in-house and at customer site (including Alpha and Beta testing).
• “Ownership” role within product marketing for all Host automation topics.
• Creation of technical customer documentation for host integration or automation topics.
• Internal know-how partner and contact person for Automation / Host integration topics for all Die Attach products (e.g. 2009, 2100, 2200, 8800 platforms).
• Preparation and execution of internal trainings (including training documentation) for CPMs, Project Management and Sales for basic understanding and base concepts.
• Very close interaction and support to the individual product lines in daily business.

Education

• Bachelor or Master degree in Computer Science, Electrical Engineering, Technical Information Technology, Physics or equivalent.
• Proven professional experience with Software / IT systems background.

Work Experience

• Proficient in dealing directly with various customer stakeholders.
• Experienced in Requirements Engineering.
• Project Management experience.
• SECS / GEM knowledge.
• SEMI standards knowledge.