Total 5 Manager level Customer Service job vacancies in Eagle Farm

• Plan and implement curriculum and programmes appropriate for the child’s development, including identifying emerging trends to keep innovating. This includes developing initiatives, practices and learning materials to enhance quality of learning environment 
• Build collaborative stakeholder relationships and partnerships, amongst centre staff and families we serve.
• Manage family and community programmes as we believe in contributing back to the community we are in
• Conduct routine caregiving and always looking for improvements to deliver better quality and service
• Uplift professional practice in promoting our vision, mission and values and innovating to deliver high quality service standards
• Manage language center daily operation.

As one of our teachers, you will manage a class in teaching and routine care responsibilities. You will guide the class of children under your care to

• Plan and implement curriculum and programmes appropriate for the child’s development, including identifying emerging trends to keep innovating. This includes developing initiatives, practices and learning materials to enhance quality of learning environment 
• Build collaborative stakeholder relationships and partnerships, amongst centre staff and families we serve.
• Manage family and community programmes as we believe in contributing back to the community we are in
• Conduct routine caregiving and always looking for improvements to deliver better quality and service
• Uplift professional practice in promoting our vision, mission and values and innovating to deliver high quality service standards

Job Requirements

• Strong communication skills
• Strong interpersonal skills, work with all levels of staff, professionals, parents and families, and community partners from diverse nationalities and cultures.
• With or without teaching experience; but highly motivated, energetic and passionate about promoting children’s learning and development.

About Centre for Fathering

Centre for Fathering (CFF) is a Singapore non-profit founded in 2000. We promote active fathering, strengthen families, and address issues arising from fatherlessness.

We champion the national Dads for Life and Mums for Life movements, and lead flagship initiatives including Back to School With Dad, Celebrating Fathers, Eat With Your Family Day, and Great Companies for Dads Awards.

Why This Role Matters

•       Shape the national conversation on fatherhood and family life in Singapore.

•       Translate programme impact into stories that move policymakers, corporate partners, donors, and families.

•       Build the public voice of a25-year-old movement as father-inclusive culture gains ground across workplaces, schools, and communities.

Position Summary

The SeniorManager, Communications and Public Relations leads CFF's strategic positioning and public voice, shaping narratives that advance father-inclusive culture, strengthen brand credibility, and inspire public support.

We are looking for an exceptional writer and storyteller who can turn programme outcomes into human-centred stories, with strong editorial judgement and a visual eye to direct design output from in-house and agency partners.

Familiarity with the evolving role of fathers in Singapore is a strong advantage. The role partners with leadership, programme teams, creative partners, and media to drive integrated communications across earned media, digital, campaigns, and thought leadership.

Key Responsibilities

1. Strategic Communications and Editorial Leadership

•       Develop and execute CFF'sintegrated communications strategy, aligned to organisational and fundraising priorities.

•       Position CFF as a leading voice in fathering and family development through research-backed narratives.

•       Advise the CEO and leadership on public messaging, and draft speeches, op-eds, forewords, and high-level correspondence.

•       Translate programme insights into human-centred impact stories and publishable narratives.

•       Oversee newsletters, the annual report, and donor communications, ensuring editorial consistency across channels.

•       Partner with digital teams to align messaging with CRM segmentation and audience lifecycles.

•       Use AI-assisted tools responsibly for research, drafting, and media monitoring, upholding accuracy and source verification.

2. Media Relations and Public Engagement

•       Build relationships with journalists, editors, and media partners across mainstream and vernacular platforms.

•       Develop press releases, pitches, Q&A documents, and interview briefs for spokespersons.

•       Secure meaningful coverage tied to campaign moments and thought leadership opportunities.

•       Report media performance to management and the board — reach, sentiment, and message pull-through.

•       Identify commentary opportunities in national discussions on family, parenting, and workplace culture.

3. Campaigns, Brand, and Creative Direction

•       Lead communications plans for national initiatives (for e.g., Celebrating Fathers, Back to School With Dad)and fundraising campaigns.

•       Direct visual storytelling with designers, videographers, and creative agencies. Graphic design execution is not required, but strong visual judgement and the ability to brief and critique creative output are essential.

•       Align message, design, and audience across social, website, EDM, and print.

•       Own the master content calendar and set the editorial rhythm across platforms.

4. Stakeholder and Partner Communications

•       Develop messaging frameworks for corporate, community, and government stakeholders.

•       Align Dads for Life and Mums for Life communications so both reinforce a coherent CFF brand.

•       Craft fundraising and donor stewardship narratives with the development team.

•       Coach internal teams on message discipline, tone of voice, and brand standards.

What We Are Looking For

Required

•       Bachelor's in Communications, Journalism, Marketing, or related field.

•       6–8 years in strategic communications, PR, or editorial roles.

•       High-quality writing across long-form and short-form formats (portfolio or samples required at application).

•       Track record engaging senior stakeholders and securing earned media.

•       Familiarity with Singapore's media landscape.

•       Sound editorial judgement and ability to work independently in a lean team.

Advantageous

•       Experience in non-profit, public sector, or purpose-driven organisations.

•       Working knowledge of parenting, fathering, or family development issues.

•       Comfort with AI-assisted content, analytics, and media monitoring tools.

•       Bilingual in English and Mandarin, Malay, or Tamil for vernacular media.

How to Apply

Email your CV,a one-page cover note, and two to three writing samples (or a portfolio link)to hr@fathers.com.sg. Shortlisted candidates may be invited to a writing exercise.

Lead and provide executive-decision making in all clinical and programme matters in SBP, including overseeing and refining the delivery of trauma-informed social work, counselling, psychological services, and programmes to ensure high standards of case management, therapeutic work and programmes and services, with the objective of ensuring the safety and mental well-being of all residents in SBP and upholding quality of service delivery.  

Social Work, Counselling, Programmes and Psychological Services

• Work with SW and Child Development (CD) Team Leads to manage, supervise and appraise their teams in service delivery of case work/counselling/psychological services/  programmes/services to provide the best possible preventive, developmental and therapeutic interventions appropriate for each SBP resident.

• Work with SW and CD Team Leads to develop and implement capability development plans for and with reportees, including development of work objectives and professional learning goals and activities.

• Support in manpower /leadership needs of these teams whenever necessary to ensure a smooth transition of job functions and continued quality of service delivered. 

• Collaborate with service teams to develop and refine policies, protocols and practices related to (i) Case Management, (ii) Family work (iii) Programme Implementation (including Volunteer Management) (iv) Post Discharge Follow-up.

• Lead capability building by developing professional competencies for relevant staff members to meet service outcomes, including conducting in-house training programmes and/or coordinating external training platforms where necessary.

• Equip staff team with knowledge and skills to prevent and manage crises that may threaten the physical/ psychological safety and well-being of residents and staff in the Home. (e.g. mental health support, reflective practice, self-care)

• Ensure timely submission of relevant reports and statistical returns (eg. RC5 reports, APDW, monthly reports, incident reports) on client-related information to various stakeholders, and identify key trends and gaps to recommend service improvements.

• Oversee the running of the Individualised Care Plan Meetings to ensure compliance with the regulatory requirements to have minimally twice a year case review on the intervention directions of each resident.
  

Development of Trauma-informed Care in SBP

• Lead the development of cultivating and sustaining a trauma-informed care milieu within the Home, using the TI-PBIS model and other suitable approaches.

• Supervise and provide guidance on TI-PBIS implementation

• Lead collaborations with multi-disciplinary team (i.e. Residential Care, Child Development and Social Work Teams) to integrate best clinical practices in day-to-day service operations at SBP i.e. supporting the regular conducting of Home-In-Home meetings, incident reviews.
  

Meeting Standards of Care

• Ensure implementation of good standards of care in SBP and timely administrative submissions on client-related statistics and documentations.
  

Overall Administration and Operations

• Recommend revisions to standard operating procedures (SOP) documents and key performance indicators to ensure continuous service improvements.

• Ensure relevant documentation and periodical reports are made to authorities/ COF/ CICSC.

• Responsible for any other tasks assigned by Head of Home and Group Lead.
  

Competencies required

Functional/Technical Competencies

• Tertiary qualifications in Social Work, Counselling, Psychology or related discipline;

• Supervisory and/or management experience in social service settings;

• Experience in working with vulnerable children and families will be an added advantage
  

Generic Competencies

• Demonstrate personal integrity and accountability

• High level of emotional resilience and ability to manage crises in high-stress environments with composure and empathy

• Good communication and interpersonal skills

• Strong leadership qualities and skills to coach and build high-performance teams

• Strong analytical reasoning, writing skills and sound abilities in strategic planning

Marketing Manager