Company Description
Are you passionate about travel, and luxury travel products? Do you enjoy selling to HNW customers and VIPs? And do you love working as part of a fast-growing, close-knit team that is in the process of expanding globally? If so, this may be the role for you...
The Travel Division is an exclusive, high-end seller of Luxury travel, working in partnership with Air Charter Service, the worlds largest Private Aviation brokerage, to provide a complete & exclusive travel solution to a set of discerning customers. Our team works tirelessly to put together amazing experiences for some of the highest spending customers in the industry, working with the best providers in the Luxury Travel world, and selling the most incredible destinations on the planet!
In essence, we are a sales business, with a strong emphasis on service. Our underlying business principle is "Service Beyond Expectations". Therefore, no request from our customers is too much. We look after every element of their trip - from the moment they enquire, through to the moment they unpack their bags from returning. Our job is to guarantee that their experience is best in market, and we are obsessed with ensuring that is always the case.
Joining our team will give you an opportunity to work with some of the best sellers in the Luxury Travel business. We have a lot of fun while doing it - be it socializing with our Charter Brokers, attending functions with our hotel partners, or travelling the world on Fam Trips with our Suppliers.
Keen to hear more? Then read on!
Job Description
WORKING LIFE WITHIN THE TRAVEL DIVISION
- Building your list of potential clients by researching internal and external databases, websites and social media
- Pro-actively targeting your list through outbound sales calls, emails and visits (both face-to-face and virtual) and converting them from potential clients into ACS clients
- Building relationships with Suppliers & Partners to ensure we are able to provide the most suitable choices for the customer's requirements
- Manage and Own our Customers In-Destination Experience
- Develop and maintain relationships with clients to ensure repeat business
- Ensure you are consistently exceeding both your sales activity and financial targets
- Confirming company procedures are being followed in a methodical and chronological way to ensure protection of both The Travel Division & the client
- Research, explore and study different travel destination options
- Research destination and travel prices, customs, weather conditions, reviews etc.
- Research and study customer's specifications and wishes
- Suggest suitable travel options that best suit customer's needs
THE DUTIES
- Work as part of a growing team to achieve both individual & collective success
- Demonstrate an expert understanding of the most suitable Travel Product for each customer
- Managing travel bookings from enquiry to completion
- Collaborating with other ACS departments to ensure best possible experience for our customers
- Building a wide and effective network of contacts inside and outside the organization
- Gain clear agreement and commitment from others by persuading, convincing and negotiating
- Working productively in a pressurized environment
- Focusing on customer's needs and satisfaction
- Make prompt, clear decisions which may involve tough choices or considered risks
Qualifications
THE PERSON
- Creative and out-of-the-box thinker
- 1 to 2 years of experience in luxury travel industry is preferred especially Indonesian market. Proficiency in English/Indonesian dialects is essential
- High aptitude and passion for sales, with a track record from a previous Sales role
- Comfortable on the phone and making outbound sales calls to generate leads
- Desire to immerse yourself into the role and commit to its demands
- Ability to work independently, but enjoys working with people inside and outside of ACS
- Enjoys working to goals and objectives in a competitive environment
- Outstanding written and verbal communication skills
- Strong numeracy skills
- An organized & disciplined attitude towards managing workload
- Passionate about travel and tourism
- Up to date understanding of latest tourism trends
- Comprehensive knowledge of major global destinations and world geography
- Experience of working with HNW clients or Luxury Products (preferred)
