Total 522 procurement manager job vacancies in Customer Service category

• Well Established Company
• Basic $3800 - $4200 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location : Tuas (Transport Provided)
• Working days : Monday to Friday
• Working hours : 8am to 5pm

Job Responsibilities:

Leadership of Customer Service Team

• Lead, coach and mentor the customer service team to deliver exceptional service standards.
• Oversee team members' capability in managing sales leads effectively.
• Ensure proficiency in generating proposals, service engagement forms or eSEF, and invoicing procedures.
• Oversee daily operations of the customer service department, ensuring prompt
  resolution of customer inquiries, service issues, complaints, and escalations.
• Maintain an organized and efficient filing and database system for customer records and service documentation.
• Lead digital transformation efforts related to new systems or software.
• Manage major client accounts, including contract adherence, service reviews, annual survey and relationship building.

Achievement of Management Objectives

• Prepare and generate monthly performance and operational reports.
• Monitor adherence to standard operating procedures (SOPs) and recommend updates or improvements when necessary.
• Establish and monitor KPIs and service standards to drive customer satisfaction,
• retention, and operational performance
• Analyze customer feedback, service trends, and complaint data to identify root causes and lead service improvement initiatives.
• Implement customer service department manual, procedures, and training programs that promote consistency, efficiency, and a customer-first culture.
• Provide insights into customer trends, operational challenges, and improvement opportunities.

Collaboration with Business Development Team

• Collaborate cross-functionally with Business Development team to ensure service delivery aligns with customer expectations and regulatory requirements.
• Provide support in data analysis and insights related to customer satisfaction and sales performance.
• Consolidate and present monthly reports for key stakeholders, ensuring accurate and actionable information.

Cross-Departmental Coordination

• Liaise with key departments (Logistics, Operations, etc.) to resolve any issues that may impact customer satisfaction.
• Ensure smooth communication and effective collaboration between departments to meet customer needs and expectations.

Requirements:

• Minimum Bachelor’s Degree in Business Administration, Management Studies, or a related field

• At least 2 years of Customer service experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Well established company
• Basic $ 4300 - $4800 + Variable Bonus
• Excellent Welfare and Benefits + Career Progression
• Working location: Changi
• Working Days: Monday – Friday
• Working Hours: 9am – 6pm

Job Responsibilities:

• Improve customer service experience, create, engaged customers and facilitate department growth.
• Negotiate best rates with airlines and agents for interest of company.
• Negotiate best offer to client in interest of company.
• Take control of customer’s issues and follow problems through to resolution.
• Set a clear mission and deploy strategies focused towards that mission.
• Develop service procedures, policies and standards.
• Keep meticulous records and document customer service actions and discussions.
• Analyze statistics and compile accurate reports.
• Build excellent relationship with carriers, clients and service providers.
• Keep ahead of industry’s developments and apply best practices to areas of improvement.
• Control resources and utilize assets to achieve qualitative and quantitative targets.
• Adhere to and manage the approved budget.
• Maintain an orderly workflow according to priorities.
• Share information with management on customers and market conditions.
• The list of duties and responsibilities outlined above is representative and not a complete and detailed list of tasks which may be performed.

Job Requirements:

• Minimum 4 years’ experience in freight forwarding or logistics, with at least 2 years in a supervisory or managerial role
• Strong knowledge of air, sea, and road freight operations
• Excellent customer service, communication, and problem-solving skills
• Proven leadership and team management experience
• Ability to handle pressure, prioritize tasks, and meet deadlines
• Proficiency in freight management systems and MS Office
• Strong commercial awareness and customer-focused mindset

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

[ID: 1172563]

Responsibilities :

Existing LTSA & LTPM Execution (80%)

• Implementation and administration of long-term service agreement contracts with Singapore power plant owners. Malaysia power plant owners may or may not be included.
• Create and complete subcontracts with Vendors
• Prepare and submit proposals/invoices to Customers and Vendors
• Negotiate commercial terms with Customers and Vendors and record sales and services
• Handle documentation, trading, shipments for the transaction with Customers and Vendors
• Prepare and give presentation about specification, features and benefits of Extra Work, upgrade, products and/or services to Customers
• Serve as a liaison between the Customers, Company and HQ
• Monitor, coordinate and report the status of LTSA projects and delivered products/parts
• Assist Customers for any troubleshooting and any failures arise from products, parts or services provided by the Company
• Report activities and feedback from Customers to various stakeholders
• Troubleshoot and problem solving by involving various departments based on the needs of the Company
• Support any commercial disputes or tasks required by Japan Headquarters for GTCC existing service business in Asia Pacific region
• Seek alignment from various stakeholders
• Responsible for other tasks as may be required from time to time by the Company or HQ
• The key activities and tasks shall not be limited only to Company's direct LTSA contract with Singapore Customers

Regional Support & Marketing (10%)

• Stays abreast of the latest purchasing needs/after-sales Customers' needs.
• Study Competitors' trend of technology in power business.
• Identification of target market (Customer & products).
• Good analytical skills to identify trends and sales patterns.
• Able to propose and tailor solution based on the latest market trends and demands
• Support all commercial issues or dispute resolutions related to Service Business
• Responsible for other tasks as may be required from time to time by the Company HQ

Others(10%)

• Identify and work on process improvement for Service Department
• Any other tasks assigned by the General Manager and the Company from time to time

Requirements :

• More than 7 years of relevant experience in sales, commercial, proposals, contractual agreements and business administration, preferably with engineering background of similar products in related industries i.e. OEM, Oil & Gas; Marine, Rotating Equipment, EPC, and trading
• Proficiency in Japanese to communicate with Japanese speaking counterparts
• Knowledge in legal, finance, contractual terms, and good in problem solving
• Excellent computer proficiency (MS Office - Word, Excel, Power Point and Outlook)
• Excellent understanding of contractual terms, trade administration, general import and export trade and incoterms
• Excellent skills to convince the others with reasonable background and propose the win-win solution
• Preferable to have a knowledge of commercial and technical terms in power plant business
• Strong Knowledge of Gas Turbine Combined Cycle Power Plant Equipment maintenance and Long Term Service Agreement
  
  If you are interested in the role, please feel free to contact me at
  cv_madoka@goodjobcreations.com.sg
  
  Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/
  
  EA Personnel Name: Ochi Madoka
  EA Personnel Registration Number: R24125474
  EA License No.: 07C5771

Responsibilities

Service Operations & Delivery

• Manage end-to-end Salesforce Service Cloud operations across customer care channels (call center, digital, field service)
• Ensure system availability, performance, and scalability for high-volume telco environments
• Oversee incident, problem, and change management aligned with ITIL practices
• Monitor and ensure SLA/KPI compliance (response time, resolution time)

Telco Process Enablement

• Design and optimize customer service processes, including:
• Order management and order fallout handling
• Billing inquiries and dispute management
• Service activation, suspension, and termination
• Complaint and escalation management
• Support omnichannel engagement (voice, chat, email, social, self-service)
• Implement case deflection strategies via automation and knowledge base

Platform Management & Integration

• Lead configuration and enhancement of Salesforce Service Cloud (Case Management, Omni-Channel, Knowledge, CTI)
• Manage integrations with telco systems (billing, OMS, CDP, network/provisioning)
• Ensure data consistency and real-time system integration

Customer Experience & Transformation

• Drive CX improvement initiatives and reduce call center workload
• Implement automation solutions (Flows, AI chatbots, self-service)
• Support digital transformation programs aligned with telco customer journeys

Team & Vendor Management

• Lead cross-functional teams (admins, developers, support engineers, BAs)
• Manage vendors/system integrators to ensure quality delivery, timelines, and cost efficiency

Governance & Reporting

• Ensure compliance with telecom regulations and data privacy standards
• Maintain system documentation and audit readiness
• Track and report key KPIs (FCR, AHT, backlog, CSAT/NPS)
• Provide insights for continuous service improvement

Requirements

Experience & Qualifications

• Bachelor's degree in IT, Telecommunications, Business, or related field
• 6–10+ years of Salesforce experience, with strong Service Cloud expertise
• Proven experience in the telecommunications domain (mandatory)
• Experience managing large-scale customer service platforms
• Salesforce certifications (Administrator, Service Cloud Consultant) preferred

Technical Skills

• Strong expertise in Salesforce Service Cloud (Case, Omni-Channel, Knowledge, CTI)
• Experience integrating Salesforce with telco systems (billing, OMS, provisioning)
• Knowledge of APIs, middleware (e.g., MuleSoft), and microservices architecture
• Familiarity with automation tools (Flow, Einstein Bots)
• Understanding of telco data models (customer, product, subscription, usage)

Domain Knowledge

• BSS/OSS architecture and telco ecosystem
• Subscriber lifecycle management
• Prepaid/Postpaid billing models
• Trouble ticketing and service assurance
• Telecom regulatory compliance

Job Description

We’re hiring a Service Management Project Manager to support the delivery of high‑impact service management initiatives and drive the next phase of IT Service Management (ITSM) maturity. Reporting into the Head of Service Management, this role plays a critical part in translating strategy into structured, measurable outcomes that improve operational performance and end‑user experience.

Key Responsibilities

• Deliver service management and ITSM projects from planning through execution
• Partner with service owners and stakeholders to align outcomes with business priorities
• Manage project governance, risks, dependencies, and reporting
• Drive continuous improvement across service delivery and operations

Requirements

• Experience delivering projects in IT Service Management or IT Operations environments
• Working knowledge of ITSM frameworks and service delivery concepts
• Strong stakeholder management and cross‑functional coordination skills
• Structured, detail‑oriented, with clear and confident communication

We regret to inform that only shortlisted candidates will be notified.

EA Registration No.: R1658484, Amita Raj

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA Licence No. 10C4544

Job Title: Customer Relations Manager

Role Overview

The Customer Relations Manager is responsible for leading, managing, and driving the performance of Customer Relations Officers across Kenko Wellness outlets. This role focuses on achieving sales targets, enhancing customer experience, and ensuring consistent service standards while developing a high-performing sales and service team.

Key Responsibilities

1. Team Leadership & Management

Lead, supervise, and coach CROs across all assigned outlets

Set clear sales targets and service expectations for the team

Conduct regular performance reviews, training, and mentoring

Develop staff schedules and ensure optimal manpower deployment

Foster a positive, motivated, and high-performance team culture

2. Sales & Revenue Growth

Drive outlet and overall company revenue through memberships, packages, and retail sales

Monitor daily, weekly, and monthly sales performance

Implement sales strategies, promotions, and upselling techniques

Ensure CROs consistently achieve individual and team targets

3. Customer Experience & Retention

Maintain high standards of customer service across all outlets

Handle escalated customer feedback, complaints, and service recovery

Develop loyalty programs and retention strategies

Ensure consistent brand experience aligned with Kenko Wellness standards

4. Operations & Reporting

Track and analyse sales data, conversion rates, and customer trends

Prepare performance reports for management

Ensure compliance with SOPs, pricing policies, and operational procedures

Work closely with outlet managers and therapists to align service delivery

5. Training & Development

Conduct onboarding and continuous training for CROs

Develop sales scripts, customer engagement techniques, and SOPs

Identify skill gaps and implement improvement plans

Job Requirements

Diploma/Degree in Business, Hospitality, or related field

Minimum 3–5 years experience in sales/customer service management (preferably in spa, wellness, beauty, or retail)

Proven track record in team sales performance and target achievement

Strong leadership and people management skills

Excellent communication, interpersonal, and problem-solving abilities

Ability to work in a fast-paced, multi-outlet environment

Data-driven mindset with strong analytical skills

Willing to work weekends and public holidays

Salary & Commission Structure

Base Salary

SGD $3,800 – $4,500 (depending on experience)

Commission Structure

1. Team Sales Commission

% based on total team revenue across outlets

2. Overriding Performance Bonus

Additional bonus based on overall outlet performance

Monthly / Quarterly KPI achievement

Tiered bonus

3. Incentives

Campaign bonuses (promotion periods)

High-performance team rewards

Annual performance bonus (based on company results)

Key Performance Indicators (KPIs)

Sales Performance

Total team revenue (monthly target achievement %)

Average sales per CRO

Package/membership sales conversion rate

Upselling and cross-selling performance

Team Performance

% of CROs achieving individual targets

Staff retention rate

Training completion and competency improvement

Customer Metrics

Customer satisfaction score (CSAT)

Customer retention rate / repeat visits

Complaint resolution time and quality

Operational Excellence

Adherence to SOPs and service standards

Reporting accuracy and timeliness

Outlet performance consistency

Success Profile (Ideal Candidate)

Strong sales leader, not just an administrator

Hands-on and able to drive results on the ground

Customer-centric mindset with a focus on long-term relationships

Able to balance revenue growth + service quality

Motivational leader who can push and inspire teams

• Mentor and develop a high-performing support team, ensuring continuous training, clear goals, and efficient operations.
• Oversee issue resolution, optimize workflows, and implement proactive strategies to enhance customer satisfaction.
• Streamline support processes, leverage automation, and ensure compliance with security and industry standards.
• Stay ahead of industry trends, manage risks, and drive continuous improvements in service reliability and performance.

Requirements:

• Degree in IT/Cyber Security or equivalent.
• Certified in CompTIA A+, Azure Admin, AWS Solutions Architect, CCNA, ITIL, ScrumMaster, or Six Sigma.
• At least 5 years of hands-on experience in IT support or management, resolving issues in software, hardware, networking, and cloud environments.
• Proficient in OS (Windows, Linux, macOS), Networking (DNS, DHCP, firewalls, VPNs), Cloud (AWS, Azure, Google Cloud), Helpdesk (Zendesk, Freshdesk), CRM (Salesforce), and Monitoring Tools (Nagios, SolarWinds, Datadog).
• Knowledge of ITIL frameworks or similar.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

About the Role

The Customer Project Manager plays a key role in delivering TOMRA’s recycling solutions to customers across Japan and, occasionally, the wider APAC region. You will manage projects throughout their full lifecycle — from technical support in the pre‑sales phase to project release, installation, commissioning, and final acceptance.

You act as the central interface between customers, agents, plant builders, and TOMRA’s internal teams, ensuring that all technical, operational, and logistical aspects of each project are executed to the highest standard. Your work directly contributes to customer satisfaction and the successful deployment of TOMRA’s advanced sorting technologies.

What you will do

• Manage technical and operational projects for metal and waste recycling customers in Japan.
• Support the pre‑sales phase with technical specifications, sorting flow design, and complex plant layouts.
• Ensure correct sorter configurations are released for production and that all project information is delivered accurately and on time.
• Prepare technical documentation packages, including sorter drawings and site preparation requirements.
• Organize and facilitate project meetings and provide clear reporting to internal and external stakeholders.
• Provide technical guidance to customers, agents, and plant builders throughout project execution.
• Coordinate closely with Production and Logistics to ensure on‑time delivery.
• Support the Service team during installation, commissioning, and optimization.
• Secure final project acceptance in collaboration with Service and Sales.
• Drive continuous improvement in project processes and information flow.

Overview

• Manages a portfolio of complex clients, handling contract renewals, complex escalations, and account growth.
• Builds strong relationships with decision-makers to scale accounts.
• Mentors and supports team members.
• Ensures customers get the most value from solutions, retaining them and growing usage and adoption.

Responsibilities: 

• Manages a portfolio of accounts, ensuring client success and satisfaction.
• Partners closely with customers to understand their pain points, business needs, and objectives, and to sell the value of Tii products.
• Provides robust expert support and advice about Tii products, features, and opportunities, enabling client accounts to grow.
• Collaborates to ensure clients renew with an appropriate price uplift and preferably with upsell opportunities.
• Effectively communicates the value proposition of Tii products and services to clients.
• Works with all members of the GTM team to analyze client data, identify growth opportunities, and prepare plans to address issues and realize growth opportunities.
• Passes proactive feedback about products/features/problems from clients to internal stakeholders, representing the voice of the client.
• Works with all members of the GTM team to ensure Tii are building and maintaining strong, long-lasting customer relationships.
• Executes a strategic plan to expand the customer base from within the existing accounts managed.
• Liaises closely with Sales/T&I Teams to take a hand-over on accounts, ensuring a seamless service experience for the client.
• Works closely with Marketing regarding the communication and lead generation events required in the market/area.
• Ensures that all internal systems, processes, and ways of working are fully completed timely and diligently, in line with company standards.
• Communicates effectively between the Client/Customer and Product teams, and documents Client/customer requests appropriately.
• Strong team player, Coaches, advises, and supports Sales team members, acting as a mentor or a buddy to other members of the team.
• Tracks own performance, provides general data and reports, and updates as required.
• Generates referral leads for the Sales team through customer networks and relationship building.
• Actively progresses own personal development.

Customer Success

• You will be the primary custodian of the customer experience, ensuring timely, accurate, and professional communication.
• Respond promptly to customer queries via WhatsApp Business, WhatsApp API, and email
• Send weekly order reminders and communications to customers via WhatsApp API
• Consolidate, amend, and adjust customer orders on a weekly ordering cycle
• Ensure accuracy of customer selections, preferences, and changes before kitchen cut-off
• Proactively resolve issues to maintain high customer satisfaction and retention

Operations

• You will work closely with the kitchen and operations ecosystem to ensure smooth weekly execution.
• Work directly with the Head Chef to monitor:
• Food quality and consistency
• Inventory levels and stock planning
• Kitchen workflow and team readiness
• Coordinate with suppliers to ensure:
• Timely delivery of raw materials
• Correct quantities and specifications ordered
• Identify and source new suppliers to improve quality, reliability, and pricing
• Collaborate with the Accounts team to ensure accurate recipe costing and margin control
• Work with the kitchen team to ensure meals are:
• Correctly packed
• Clearly labelled
• Properly sorted for delivery and dispatch

Logistics & Delivery Coordination

• You will ensure that customer expectations are met through tight coordination with logistics partners.
• Work closely with the Logistics Team / delivery partners to:
• Communicate customer-specific delivery requests and instructions
• Update changes arising from order amendments or special requests
• Oversee weekly delivery execution, ensuring routes, schedules, and volumes are aligned
• Monitor delivery performance and proactively resolve delivery-related issues
• Act as the point of coordination between customers, kitchen, and logistics when exceptions arise

Who We’re Looking For

• Strong organisational and execution skills with high attention to detail
• Ability to learn and adapt quickly to new software platforms and internal systems
• Comfortable handling customer-facing, operational, and logistics coordination responsibilities
• Clear and confident communicator, especially over WhatsApp and email
• Prior experience in F&B, meal prep, logistics-heavy DTC, or hospitality brands is preferred
• Decent working knowledge of Microsoft Office tools (Excel, Word, Outlook), including managing spreadsheets, trackers, and basic reports
• Comfortable working with operational systems, order management tools, and internal dashboards
• Familiarity with AI tools (e.g. ChatGPT, basic automation or workflow tools) to improve productivity and operational efficiency
• Calm under pressure, solutions-oriented, and operationally sharp

For interested candidate, please email your resumes to denyse.tan@recruitexpress.com.sg

Denyse Nicole Tan Shuqin (#HDT)

Recruit Express Pte Ltd

CEI No: R1333503

Company EA license : 99C4599

Position Summary

1. Meeting assigned sales targets for:
o Repairs
o Retrofits
o Hoists
o Light lifting equipment (e.g., monorails, jib cranes, air balancers, below-the-hook devices)
o Spare parts
o In-house repairs
o General overhauls
o Consultation services
o Modernizations
o Agreement Orders (SAOC, ROC and WOC)

2. Managing sales cases and account actions to support activities generated or identified by inside sales, particularly for priority accounts.

3. Referring opportunities for other products to other sales resources by creating sales cases.

Key Responsibilities/Duties

Managerial/ Supervisory Role

Providing customer experience that drives growth and attaining sales excellence. Guided by the following key
performance areas (KPAs) & key performance indicators (KPIs):
1. Safety
o Safety Observations
o Safety Walks

2. People
o Training days per capita, annualized average

3. Customer
o Agreement retention (annualized), %
o Agreement expansion (annualized), %
o Net promoter score - %
o VOC negative feedback resolution rate, %

o VOC negative feedback resolution time, days
o Customer Portal, customer adoption, %
o Customer Portal, customer user utilization, %

4. Growth
o Agreement Base, Orders, & Sales growth
o Service Orders & Sales growth
o Sales Fundamentals KPIs
o Agreement Bundling KPIs
o Agreement Coverage KPIs
o Agreement Renewal Process KPIs
o Service Review KPIs
o Business Review KPIs

5. Profitability
o EBITA%
o CMII%
o Gross Margin

6. Awareness of ISO 14001 & 45001 Standards

Functional Role
•Provide leadership for all sales resources. Recruit and manage the service sales team.
•Plan for a periodic and organized visits to prospective customers and report on the visits concluded

Primary focus:
- to improve service orders particularly on Retrofits, LLE and Modernization
- to offer new agreement for business expansion and renewal agreement for business retention.
•Research industry, market trends, competitors and potential customers. Regularly monitor performance in CRM to manage sales funnel.
•Regular review and timely update of sales case’s customer decision date and next customer communication date.
•Meet (in person or by TEAMS) at least once each week with your manager for weekly coaching to review your personal sales funnel and dashboard. Together you will follow-up on the previously agreed sales actions, review the outcomes of those actions, and plan for the next week. Reviewing your top opportunities and hot offers is the priority.
•Identify customer problems through active listening and questioning skills and identify the right solutions to meet customer needs.
•Assist the management in cost control of various expenses to be able to achieve the targeted profit margin.
•Any other duties as directed

Authority
▪As authorized in the Konecranes Delegation of Authority (DoA)
▪As delegated by the National Sales Manager from time to time

Dimensions

▪You are accountable for the budgeted orders, gross margin and Service KPI figures in your area:
➢Order Received: Targets discussed during the annual service kick-off meeting
➢Gross Margin: Targets discussed during the annual service kick-off meeting
➢Service KPIs: Targets discussed during the annual service kick-off meeting

We are currently recruiting for a full-time SService Manager to join our team.

Reporting to the District Manager, you will be responsible for the general running of your store. You will ensure that sales targets are exceeded, customer service is at its highest level and the store image is impeccable. You will be responsible for leading and motivating your team and maintaining an atmosphere that is always active and pleasant.

Key Responsibilities:

• To plan, apply and monitor the required measures in order to reach and exceed sales targets

• To analyze and review management indicators and costs in order to improve them

• To be familiar with the collection, and control and manage the stock to maximize sales

• To act as a role model and promote effective communication within the team

• To recruit, train and ensure the seamless integration of the new employees

• To lead and motivate the team, ensuring the development of staff potential

• To plan, organise, prioritise and distribute tasks, optimising resources and minimising costs
  

  You should be self-motivated, inspire your team to work well as a team leading by example and deliver outstanding results.

  You should have a proven ability to maximise profitability. Sales-oriented, organised and tenacious, you are a problem solver, able to work well under pressure and adapt to changes.

  If you like sharing responsibility, developing both professionally and personally, and wants to grow in a dynamic fashion retail company in full expansion, then this is your opportunity!

  What makes us special

  • Generous remuneration packages includes Basic salary, Work Allowance, Commission, Guaranteed Bonus, Health and Wellness benefits.

  • You will be part of a leading company in the fashion industry, dynamic and in full innovation.

  • Close, inspiring and ambitious work environment.