Total 522 procurement manager job vacancies in Customer Service category

• In charge of running the overall operations of student care centre, including programme planning, curriculum development and implementing health & safety procedures.
• Active network and relationship building with the parents and stakeholders.
• Staff supervision and mentoring.
• Evaluate and constantly improve the staff classroom management and teaching methods.
• Possess a passion to reach out to and empower children and a self-motivated team player with strong interpersonal and communication skills.
• In charge of yearly events and activities of the centre.

Job Scope:

• Handle enquiries to provide regular feedback to parents
• Oversee daily operations and enrolment
• Liaise with HQ and parents on centre matters
• Mentor and lead teachers to ensure programmes are carried out

Job Requirements:

• Able to teach Chinese is a plus.

• Related-work experience in teaching in Schools, Enrichment Centres or providing Private Tuition is preferred

• Team-oriented player

• Passionate in working with primary school children

• Possess excellent work ethics and integrity

• Conduct in-house programs and be the role model to the students for good habits and values.

• Ensure the well-being of the students in the centre.

• Implement effective classroom management and ensure that safety and security protocols are met at all times.

What you will do:

The Service Delivery Manager is responsible for the day-to-day operations, customer requests and systems to ensure KPI’s and Service Levels are met. This includes planned/ unplanned technician scheduling & dispatching management, customer service requests coordination (from initiation to completion), parts management, prompt billings, and ensuring the accounts receivables are managed in timely manner. The Service Delivery Manager impacts segment income with appropriate use of labor resources, managing maintenance contract and ad-hoc job margins

How you will do it:

• Coordinate with the assigned teams of engineers/ technicians in the daily operations scheduling ensuring resources are optimized
• Must obtain a complete understanding of all customers' contractual agreements to drive the fulfilment of requests and services within the SLA and to facilitate accurate financial forecasting
• Manage and communicate with key personnel on daily operational support
• Engaging the customers and/ or vendors to ensure smooth delivery of services
• Manages all escalations and complaints with appropriate priority and diligence
• To assess situations, issues and opportunities and escalate when appropriate
• Work closely with the contractual sales person to ensure timely renewal of contract
• Identify operational gaps and drive to ensure closure, both internally and externally
• Ensure planned activities are executed within the allocated budget
• Ensures the availability of parts to facilitate the scheduling and execution in timely manner
• Prepare and present the financial forecasting and resources capacity planning for assigned teams and discussing critical account information pertinent to current profitability status in weekly cadence sessions
• Co-ordinate with colleagues to ensure best practice and continuous improvement in the service delivery to the organization
• Responsible for timely deliveries and tracking
• Any other ad-hoc duties as required

What we look for:

• Degree preferred with industry experience managing service operations and / or service scheduling
• Leads by example and is a role model. Ability to influence and guide individual and groups towards achieving their goals
• Excellent attention to detail
• Excellent time management, decision making, prioritization and organization skills
• Strong people management, profit and loss management skills
• Good grasp of financial concepts and procurement process
• Effective command in MS Office software including Outlook, Word and Excel
• Capable of working efficiently in a fast pace environment and under pressure
• Ability to work independently and possess good team spirit

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Job Responsibilities:

• Develop and implement customer experience strategies

• Enhance the overall customer journey in the service department

• Manage customer feedback, data and drive continuous improvement using manufacturer’s customer service tool

• Resolve customer issues efficiently and effectively

• Lead and coach all customer facing personnel on how to improve the customer experience and work across all functions and departments

• Track and meet KPIs related to customer experience, satisfaction and retention and work on action plans

• Work closely with the manufacturer to ensure consistent delivery of Volvo’s brand standards and be the Customer Experience Champion / representative

• Handle annual Retail Audit and follow up on actions items to ensure compliance to the Retail Standards

• Any other tasks assigned by your superior

Requirements:

• Minimum Degree qualifications with 5–8 years of experience in customer service, customer experience, hospitality or automotive retail

• 2–3 years in a supervisory or managerial role is strongly preferred

• Experience in a premium or luxury brand environment is a strong advantage

• Possess a valid Class 3 driving licence

• Strong leadership and coaching skills

• Process-oriented mindset with continuous improvement focus

• Excellent team player and able to multitask

• Possess strong analytical skills and a keen passion for automobiles

• Self-driven, highly motivated and results-oriented

Job scope:

• Managing the project from tender to completion
• leading a team (Team size is around 10~15 which comprise of Engineers, Supervisors, Safety Coordinators, Drawing Manager, Drafters, etc.)
• Drawing submission (Check & Oversee)
• Getting material approval (Documentation etc.)
• Manage the Sub Contractor
• Planning & sequencing of work
• Liaise with clients, owners and consultants regarding project requirements and schedules
• Resolve all matters that arises
• Deliver the project on time, with quality and on budget
• Control budget, manage expenses and cashflow.

About the Role
We are looking for a sales-driven, personable, and well-organized Centre Admissions Manager to join our team. This is an exciting role that sits at the heart of a large, fast-growing centre, working closely with the Centre Principal to drive enrolment growth, manage parent relationships, and support day-to-day administrative operations.
You will be the first point of contact for prospective families and play a key role in guiding parents through their decision-making journey, converting enquiries into enrolments, while ensuring smooth operational support for the centre.

Key Respnsibilities
Working closely with the Centre Principal, you will be responsible for:

Admissions & Sales

• Attend to all phone, online, and walk-in enquiries in a professional and timely manner
• Arrange and conduct school tours (physical and virtual)
• Proactively follow up on enquiries and leads, addressing parents' questions and concerns
• Drive enrolment by converting leads into confirmed registrations
• Manage the full student enrolment and withdrawal process
• Maintain accurate enrolment records and enrolment-by-date tracking
• Report on registration figures during monthly sales meetings

Customer Relationship Management

• Maintain and update CRM systems with accurate and timely information
• Build strong relationships with prospective and existing parents
• Assist the Centre Principal in handling and resolving parent feedback or complaints
• Suggest and implement retention strategies to reduce churn based on parent's feedback

Operations & Administration

• Handle purchases such as uniforms and cots
• Liaise with school bus operators to manage transport arrangements
• Support centre operations with administrative and coordination tasks as required

Marketing & Events

• Support the promotion and marketing of the school
• Organise and attend marketing events such as Open Houses (including occasional work outside contracted hours)
• Assist with on-ground execution of centre marketing initiatives

Requirements

• Minimum Diploma qualification with 2-3 years of experience in sales, customer service, admissions, or business development
• Experience in the education or childcare sector is an advantage
• Sales-driven mindset with a warm and professional approach to parents
• Strong written and verbal communication skills
• Results-oriented with a proactive and hands-on mindset
• Strong organizational skills with the ability to multitask effectively
• Team player who works well in a fast-paced, people-focused environment

Company Overview

APP Systems Services (APP) is a leading regional organization with strategically located sales offices and service centers across Southeast Asia and India. Our headquarter in Singapore serves as the central hub for innovation, collaboration, and operational excellence.

At APP, we are committed to providing advanced solutions in electronics, bioscience, vacuum technology, and related products, along with efficient after-sales support. Our expertise extends to critical processes/services in the semiconductor, optics, pharmaceuticals, bioscience, R&D and defence industry. Through longstanding partnerships with global industry leaders, we have built a reputation for quality, reliability and technological leadership.

Why Join us?

We are an established and diversified group of companies specializing in high-technology products and process plants. APP has experienced significant growth in recent years. We nurture a supportive and empowering environment for motivated individuals to unlock their full potential. If you're ready to challenge yourself and showcase your abilities, APP offers the perfect environment for you to thrive.

Opening Job Opportunity:

We have an opening for an Assistant Service Manager to manage the CTI Cryogenic Field Service. You will work closely with your team to ensure day-to-day operations are executed in a safe and timely manner. In this role, you will be responsible for:

What You Will Do:

· Lead and support field service activities for CTI cryopumps, including installation, troubleshooting, regeneration issues, cooldown performance, leak diagnostics, and controller interfacing.

· Guide and provide technical support to service engineers and technicians – for escalation cases.

· Ensure all service work meets quality, safety, and documentation standards.

· Participate in complex customer site troubleshooting and root cause analysis.

· Drive continuous improvement of workflow and installation/troubleshooting methods.

· Support manpower planning and coordination of service jobs daily.

· Coach and mentor the field service team for capability development and improvement.

What You Must Have:

· Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related technical discipline.

· Minimum 4 years and above of leadership and hands-on experience working with vacuum systems or similar industrial equipment.  

· Strong troubleshooting capability in electrical and mechanical systems.

· Strong communication and documentation skills, with the ability to interface professionally with customers, suppliers, and internal stakeholders.

· Experience with CTI cryopumps or vacuum pumps is highly preferred.

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

ABOUT THE ROLE & TEAM

As Regional Senior Manager of Customer Experience Management (CxM), you will lead the regional CxM team to execute the global CxM strategy, ensure consistent customer engagement excellence, and demonstrate measurable business value across your region.

You will bring the CxM function from transformation to high-impact steady-state operations — ensuring consistent governance, predictable delivery, and tangible value creation for customers and SITA. The role is based in Singapore and reports to the Global Head of Customer Experience Management, Aircraft BU. 

Your role combines strategic leadership, operational discipline, and executive customer partnership — ensuring customer satisfaction, retention, and commercial growth.

WHAT YOU WILL DO

• CxM Execution & Maturity
• Execute the global CxM framework across the region, ensuring adoption of defined engagement models, governance, and tools.
• Embed customer segmentation and engagement cadences in all accounts.
• Ensure the team delivers consistent and value-based customer management aligned to global KPIs and playbooks.
• Identify opportunities to further mature the function — improving quality, efficiency, and customer impact.
• Customer Partnership & Escalation Management
• Act as the executive sponsor and escalation leader for key regional customers.
• Build and maintain trusted relationships with senior customer stakeholders to enhance collaboration, satisfaction, and retention.
• Manage major escalations end-to-end: communication, action plans, leadership visibility, and resolution.
• Drive Service Improvement Plans (SIPs) and ensure lessons learned are institutionalized.
• Commercial & Contract Value Optimization
• Ensure CxM activities clearly demonstrate value delivered vs. contract, supporting renewals and expansion.
• Partner with Commercial and Product Marketing teams to ensure alignment on renewals, upsell opportunities, and value-based adoption strategies.
• Embed commercial acumen across the CxM function to balance customer advocacy with business growth objectives.
• Operational Excellence
• Ensure accurate and timely input into Leadership Team Fleet meetings, CxM monthly performance reports, and business capacity planning cycles.
• Monitor customer health metrics (CSAT, NPS, retention, contract value) and act on trends.
• Customer RAG Management: Reduce the number of Red and Amber key customers in the region month-over-month through well-defined and executed resolution plans.
• Drive continuous improvement and efficiencies across core team processes.
• Challenge the status quo by identifying inefficiencies, questioning legacy processes, and driving continuous improvement across customer engagement, governance, and internal ways of working.
• Leadership & Team Development
• Lead and develop a regional team of approximately 10–15 Customer Experience specialists.
• Set clear goals, expectations, and development paths aligned to global and regional priorities.
• Foster a collaborative, accountable, customer-centric culture.
• Coach and mentor team members to enhance skills, business acumen, and customer engagement capabilities.
• Manage career progression, and learning initiatives to build a resilient, high-performing team.
• Ensure effective communication, motivation, and engagement through regular team meetings, performance reviews, and recognition practices

WHO YOU ARE

• 10+ years’ experience leading Customer Success or Experience teams in complex B2B IT environments supporting mission-critical systems, networks, or IT platforms.
• Strong ability to manage large, diverse teams and drive successful change-management transformations

• Proven track record in executing global strategies regionally and raising organizational maturity.
• Strong experience managing executive-level customers and critical escalations.
• Demonstrated ability to drive customer retention, upsell, and measurable business value.
• Excellent operational discipline, reporting, and KPI management skills.Strong commercial acumen with experience driving contract value optimization and revenue retention, and ability to partner with Sales and Product organizations.
• Exceptional communication, influencing, and leadership skills across cultures.
• Bachelor's degree in IT, Telecom or Business or equivalent
• ITIL Service Management experience

Nice to have

• ITIL or Customer Success certifications.
• Proficiency in additional languages.
• Aviation industry experience.

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

• Purpose-driven healthcare company with meaningful impact
• Strong culture with focus on growth and development

About Our Client

The employer is a well-established organisation within the medical device industry.

Job Description

• Oversee and drive demand forecasting and supply planning, ensuring alignment with customer needs, budgets, and S&OP processes across both short- and long-term horizons.
• Collaborate with commercial teams, distributors, and key accounts to manage inventory, orders, and pipeline, while leading regular planning and review sessions.
• Maintain reliable product availability and high service standards by coordinating with regional and global supply chain, manufacturing, and logistics teams, proactively addressing potential supply risks.
• Track, analyze, and enhance key metrics including forecast accuracy, on-time delivery, service levels, and backorder performance to support continuous improvement.
• Act as the central point of contact for supply chain matters, resolving demand and supply issues, and facilitating cross-functional collaboration and communication with global stakeholders.
• Drive cost-effective supply chain operations by minimizing excess, obsolescence, and write-offs, while implementing scalable service and distribution solutions.
• Lead and contribute to supply chain initiatives and projects, including new regional setups, process enhancements, and system optimization (e.g., SAP S/4HANA)

The Successful Applicant

• Bachelor's Degree in Supply Chain Management, Business or any related discipline.
• Possess minimally 4 years of regional experience in supply chain, preferably in a regional role handling multiple markets and regional distributors.
• Strong knowledge of supply chain processes, ERP/advanced planning systems (SAP), and best practices.
• Experience in Pharmaceutical, Medical Devices, Healthcare supply chain is advantageous.
• Excellent analytical skills, attention to detail, and business acumen; able to make independent decisions with a customer-focused perspective.
• Strong interpersonal, influencing, and communication skills; able to convey complex supply chain matters clearly and build robust relationships across APAC, International, and US teams.
• Highly organized, with effective time management, prioritization, and commitment to quality and results.

What's on Offer

• Competitive salary package.
• Opportunity to work in a reputable medical device company.
• Inclusive and professional work environment.

Contact

Kimberly Choo (Lic No.: R22109855 / EA No.: 18S9099)

Quote job ref

JN-022026-6957140

Phone number

+65 6533 2777
Michael Page International Pte Ltd | Registration No. 199804751N   

Who we are

At Tricentis, we’re redefining what’s possible in software testing and quality engineering. Our AI-driven, codeless, and continuous testing platform empowers enterprises to accelerate innovation, deliver higher-quality releases, and transform digital velocity at scale. 

Recognized as a global leader by Gartner, Forrester, and IDC, Tricentis partners with the world’s largest and most innovative companies. We’re a team of curious learners, ambitious achievers, and collaborative competitors who believe in constant growth—both for our customers and ourselves. 

If you’re motivated by challenge, feedback, and the pursuit of excellence, you’ll thrive here. 

What you'll be doing

As a Tricentis Senior Customer Growth Account Manager (Japan), you will be the main point of contact for Japanese customers after the sale, ensuring they get value from their purchase and maximize the value of their Tricentis investment. Your role will involve managing customer relationships to foster ongoing engagement, accelerate time to value, promote continuous usage, and resolve issues promptly. A key focus will be driving renewals and expanding accounts by navigating enterprise organizations and working closely with Champions and account teams to secure timely renewals.

• Be primary post-sale point of contact for all Customer Accounts tied to your role by engaging proactively with various customer teams on a regular basis  

• Establish an action-oriented and rigorous approach to regularly engage with customers, ensuring consistent communication and driving results. Maintain visibility to your communications by accurately reporting customer interactions and updating systems and tools with critical insights and key findings 

• Collaborate with customers to deeply understand their unique business goals and objectives, aligning product capabilities to their strategic priorities. 

• Develop and maintain a shared success plan with each customer, outlining key milestones and measurable outcomes that demonstrate progress toward their goals. 

• Proactively guide customers in achieving their objectives by leveraging product features, providing recommendations, and connecting them with additional resources or services. 

• Lead discovery sessions to identify additional use cases or unmet needs where the company’s solutions can add value, expanding the footprint within the customer’s organization. 

• Build relationships with stakeholders beyond the primary point of contact, proactively engaging with executives, influencers, and end-users to uncover new opportunities for expansion and help various departments unleash the value of Tricentis' products; leveraging your expertise to increase adoption and utilization of our products.

• Partner with Customer Growth Solution Architect to ensure technical alignment with business goals; demonstrating product features beyond core functionalities to help the customer achieve specific business results and maximum value from the solution.

• Identify opportunities from assigned clients, including upselling and cross-selling of related services and discovery of additional use cases, collaborating with the Account Team to drive such activity.

• Determine if/when customers are at risk and escalate to management.

• Be accountable for client consumption (product utilization), renewal and retention results.

• Handle escalations and coordinate across functional areas of Tricentis to ensure flawless delivery (including Professional Services, Engineering, Education, Support and Sales) 

• Support 40-50 Tier 1 & 2 customers, depending on size and complexity  

• Maintain current functional and technical knowledge of products and services.

What skills & experience you’ll bring to us

• 8+ years of progressive experience in managing complex SaaS customers, Customer Success, Customer Engagement, Account Management.

• Business acumen and commercial outlook, with a conceptual understanding of IT operations processes and best practices.   

• Ability to quickly develop strong relationships with the users/commercial partners/internal communities and drive outcomes   

• Excellent verbal, written and interpersonal communication skills in Japanese and English.  

• Experience in working with executives in client environments 

• Bias for action and self-starter: highly motivated, energetic, and committed to getting results. 

• Comfort with a fast-paced, dynamic environment is a must; past exposure to high-growth and/or globally distributed companies is also valuable. 

• Self-motivated and disciplined; ability to work independently with limited supervision in a hybrid work environment. 

• Working knowledge of Enterprise Network Infrastructures, Enterprise Firewall Configuration, Application Load Balancing, OS Firewall configuration.

Why Tricentis?

Tricentis Core Values

At Tricentis, we strive for success while inspiring those around us by knowing what we need to achieve and how we’ll achieve it. Our core values serve as our guiding light to drive our every action and define our ways of working so that we can create and enjoy a successful journey and reach higher heights together.

• Demonstrate Self-Awareness: Own your strengths and limitations.

• Finish What We Start: Do what we say we are going to do.

• Move Fast: Create momentum and efficiency.

• Run Towards Change: Challenge the status quo.

• Serve Our Customers & Communities: Create a positive experience with each interaction.

• Solve Problems Together: We win or lose as one team.

• Think Big & Believe: Set extraordinary goals and believe you can achieve them.

We offer:

• Market conform salary + success-oriented commission

• Health and wellness benefits

• Hybrid work arrangement (3 days return to office)

• Personal and professional development

• Permanent, full-time employment

• And more!

Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law.

Join us in our mission to transform the healthcare landscape in Singapore! We - the NUHS@Home team - are a dynamic new home hospital service looking for passionate and innovative administrative staff to co-create with us. 

As an Assistant Manager/ Senior Executive for NUHS@Home, you will support in service and developing strategic plans for NUHS@Home in support of its expansion plans to a 100-virtual bed unit and beyond. Concurrently, you are expected to support in ground operational tasks pertaining to NUHS@Home, so as to ensure the smooth operation of the programme.

Job Responsibilities

1. Service Development & Strategic Planning

• Support the Clinical Lead and Operations Lead of NUHS@Home in the development and implementation of strategic plans
• Contribute to reviews and improvements of organisational structure, operational workflows, technology development and equipment planning to enhance efficiency and scalability
• Involve in expansion of programme to other clinical pathways and avenues

2. Stakeholder Engagement & Partnerships

• Coordinate with internal stakeholders (eg. Legal, Communications) and external partners to support programme expansion

3. Project Management

• Coordinate with MOHT and other MOH entities on matters relating to funding and mainstreaming
• Organise, coordinate, and support meetings and updates to NUHS senior management, steering committees, and other key stakeholders

4. Workplace Safety & Health (WSH) & Data Protection

• Manage Workplace Safety & Health (WSH) Committee operations, including:Scheduling and coordinating meetingsMaintaining risk registersManaging BizSafe renewalsManaging WSH‑related training and documentation
• Serve as the Data Protection Representative for NUHS@Home, including:Supporting compliance with data protection policies and regulationsAssisting with data protection impact assessmentsActing as the primary liaison with organisational officers on data protection matters

Requirements

• Bachelor’s degree in any discipline
• Strong communication and planning skills
• Proficient in Microsoft Office and digital platforms
• Ability to thrive in a fast-paced and dynamic environment
• A team player with a positive attitude and able to work independently
• Prior knowledge/working experience in a hospital setting is not necessary but may have an added advantage

Location: North-East

He/She will play a key leadership role in managing service delivery. The role combines technical delivery leadership, operational excellence, and stakeholder management , vendors, and internal engineering teams.

The successful candidate will ensure the system’s stability, scalability, and continuous improvement, while leading a multi-disciplinary team and working closely with solution vendors such as Intersystems (IRIS platform) to deliver high-quality solutions.

Key Responsibilities

• Service Delivery Management
• Provide advice to assist teams to establish and manage SLAs, incident management, and service improvement initiatives.
• Provide advice to assist teams to implement operational governance and quality assurance processes for production systems.
• Provide advice to assist teams to set up support teams to ensure issues are resolved efficiently and root causes are addressed.
• Lead end-to-end delivery of software implementation projects, from design and development to deployment and transition to operations.
• Manage project scope, timelines, budgets, and resource allocations.
• Work closely with system integrators, and vendors like Intersystems (IRIS) technical experts to ensure solution alignment with national standards.
• Drive integration of data systems and interoperability frameworks in compliance with data governance and security policies.
• Team Leadership & Development
• Lead and mentor a cross-functional team of software engineers, application specialists, and analysts.
• Foster a culture of accountability, collaboration, and continuous learning.
• Guide the team in adopting best practices in DevOps, agile delivery, and system reliability engineering (SRE).
• Stakeholder & Vendor Management
• Engage regularly with IT partners, and regulatory stakeholders.
• Manage vendor relationships with key partners such as Intersystems, ensuring contract compliance and alignment with service quality expectations.
• Support technical reviews, change management, and solution design validation in partnership with external solution providers.
• Strategic Planning & Continuous Improvement
• Contribute to the long-term roadmap for IT modernization and digital transformation.
• Identify opportunities for automation, process optimization, and AI-driven insights.
• Ensure adherence to cybersecurity, privacy, and compliance standards set by relevant authorities.

Qualifications & Requirements

• Minimum 10 years of IT experience, with at least 5 years in a delivery or operations leadership role.
• Demonstrated experience with Agile, ITIL, or DevOps methodologies.
• Excellent communication and stakeholder management skills across technical and non-technical audiences.
• Strong problem-solving mindset with ability to operate effectively in high-stakes, regulated environments.

Our Vision is to be the preferred talent partner in Asia to accurately identify and integrate high potential talents for our clients and accomplish career success for our candidates.

Over the years, we have continued to innovate and improve how we identify and assess talents to deliver on successful talent strategies for our clients."Unifying Purpose, Shaping Careers" - We believe in a world where organizational strategies are brought to life; when everyone finds value in their work by aligning organizational purpose with people, where we inspire a meaningful and impactful future.

Our client is a globally recognized technology company pioneering next-generation Spatial Intelligence solutions powered by 3D LiDAR and real-time analytics. Their platform enables operators of complex environments such as airports, transportation hubs, smart cities, industrial sites, and large public venues to gain accurate, real-time, and privacy-first insights into the movement of people and vehicles.

With strong international backing, a growing global footprint across multiple continents, and a proven track record of large-scale deployments, the company is widely regarded as a category leader in its space. Their solutions are trusted by world-class infrastructure operators and Tier 1 organizations, supporting mission-critical improvements in operational efficiency, safety, user experience, and revenue optimization.

This role ensures the successful delivery client's solutions and program. The focus is on maintaining high service quality and guaranteeing 100% adherence to Service Level Agreements (SLAs), thereby solidifying client relationships and maximising customer satisfaction. You will be a critical link between the internal engineering and commercial teams and prestigious global customers across four continents.

The Challenges

• Drive multiphase software and hardware customer implementations effectively, ensuring all deadlines and contractual deliverables are met on time and in scope.

• Steer the financial aspects of the project. Monitor project cash-flow in terms of revenue and costs, monitor revenue recognition events and coordinate with sales operations on when to trigger invoice payments and purchase orders.

• Depending on the deal's size. Manage several engagements concurrently, potentially a maximum of 5 customers

• Facilitate standard project management methodology for all implementations, including, but not limited to:

  • Leading kick-off calls - remote (sometimes on-site) sessions providing an overview of the implementation project.

  • Present technical solutions effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business topics.

  • Support technical teams to analyse and resolve technical issues that arise during implementation.

  • Weekly status meetings – weekly calls with customers to review progress, obstacles, upcoming tasks, etc.

  • Training – remote (sometimes on-site) training sessions tailored to the end user.

  • Post-implementation hyper care – ensure the implementation is a success, before transitioning the account to our customer success team.

• Interface with internal product, engineering, sales engineers, and field technical engineering resources to coordinate projects and communicate customer impact.

• Contribute to the product input feedback process to ensure constant and valuable customer input is available to the team, and advocate and prioritise as required.

• Support generating new sales opportunities: Identify stakeholders in the existing customer portfolio, provide insights on customer needs and upcoming projects to the sales team.

• Help close deals by answering customer questions and addressing any concerns, delivering demos of Outsight solutions and attending pre-sales customer meetings when requested.

What It Takes

• Bachelor's or Master's Degree (Computer Science, Engineering or Business).

• 7 years of working experience.Ideally, including 2+ years with practical experience in a Technical role - Computer Science, Electrical, Industrial, Automotive, or Mechanical Engineering.

• 5 years in a client-facing delivery role, preferably within a B2B SaaS or deep-tech environment, involving IT Hardware and/or SaaS deployments.

• 2 years managing a team of direct reports (2 to 6 people) and project teams.

• Able to handle multiple projects at once, with varying stages of implementation, must be highly organised with a strong sense of urgency to meet deadlines.

• Comfortable with ambiguity and able to work with minimal support.

• Ability to work autonomously as well as in a team setting, leading large groups of people using indirect authority to meet critical goals.

Interested candidates, please click the "Apply Now" Button. All information will be kept in the strictest confidentiality. Priority responses will be given to candidates who are shortlisted.

Join us in our mission to transform the healthcare landscape in Singapore! We - the NUHS@Home team - are a dynamic new home hospital service looking for passionate and innovative administrative staff to co-create with us. 

The Assistant Manager/ Senior Assistant Manager for NUHS@Home will play a crucial role in supporting services planning, optimizing the operational workflow and providing administrative support for procurement of essential supplies. You will also be required to support the Department’s initiatives to generate publicity and leveraging social media platforms.

Job Responsibilities

 Clinical Service Development

• Manage all aspects of clinical service(s):Work closely with other departments to ensure a holistic service delivery that generates positive experience for patients along the continuum of care.Conduct proper planning of new clinical service(s) where assigned, which includes providing projections on workload, identifying resources required and getting the necessary approvals to secure these resources, and manage key project timelines to deliver the project(s) on a timely basis and within budget.Secure budget and monitor utilization as well as manage procurement of equipment and consumables to support the operation of the clinic / ward.

Clinical Initiative Support

• Support any Departmental-wide initiatives that impact clinical areas.
• Coordinate with internal i.e. legal, comms & external partners on initiative expansion.

Other Adhoc Tasks 

• Successful execution of other matters as and when assigned by RO and HOD.

Requirements

• Bachelor’s degree in business, healthcare, or a related field
• Strong communication, interpersonal, and planning skills, with the ability to build relationships with diverse stakeholders.
• Proven ability to work effectively in a fast-paced environment, managing and prioritizing multiple tasks.
• Excellent teamwork skills combined with the ability to work independently when required.
• Positive work attitude and adaptability to changing situations.
• Strong organizational and problem-solving skills, with keen attention to detail.
• Preferably 1 year of experience in project management, operations, or a related field, ideally in healthcare. However, prior experience in a hospital setting is not mandatory but may be advantageous.
• Familiarity with project management methodologies and tools (e.g., Gantt charts, project management software) is a plus.
• Proficient in Microsoft Office

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business.  The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. 

LinkedIn is searching for a talented and passionate leader to lead our APAC-based LSS Support team, focused on helping our strategic customers realize value from LinkedIn Sales Solutions products and resolving their most complex support needs. The successful candidate will have refined leadership and people‑management skills, strong operational focus, and the ability to create and drive a long‑term vision for enterprise customer support.

As a Senior Manager of LSS Support, you implement strategy by maximizing available resources, aligning your organization’s plans and priorities to LinkedIn’s long‑term strategic objectives, and prioritizing cross‑team opportunities that support quarterly and yearly goals. You will provide leadership and direction to a team of LSS Support Managers, Leads, and Consultants, own performance against KPIs, and partner closely with cross‑functional teams (Support, Sales, Product, Engineering, GTM Ops) to deliver a best‑in‑class experience for LSS customers. You will be accountable for transforming the performance, engagement, and wellness of your organization, ensuring that team members understand how their work contributes to LinkedIn’s strategy and vision.

Responsibilities

• Build, develop and lead a team of LSS Support Managers, Leads, and Consultants, providing coaching and feedback to drive growth, productivity, and quality.
• Set and communicate the long‑term vision, strategy, and operating model for LSS Support in APAC and contribute to the global LSS Support strategy.
• Oversee execution and coordination of teams’ quarterly plans, aligning plans and priorities across related teams for enhanced collaboration and operational efficiency.
• Proactively identify gaps, opportunities, and wins through observation, coaching, and data; develop scalable programs and processes to address them.
• Own operational and customer outcomes by monitoring and improving performance against KPIs (quality, SLAs, CSAT, efficiency, adoption, and retention).
• Oversee capacity planning, hiring, and workforce management to ensure coverage and capabilities that meet evolving business and customer needs.​
• Hold yourself and your direct reports accountable for achieving results by setting clear expectations, assigning ownership, and taking responsibility for performance outcomes.
• Role‑model mastery of core support, operational, and LSS capabilities (e.g., KPI management, escalation handling, process improvement, and executive‑level communication) and coach others to build these skills.
• Apply your expertise in complex and ambiguous situations, demonstrating sound judgment and the ability to weigh options and reach optimal solutions for customers and the business.
• ​Manage internal and external escalations from customers, business partners, and within the team, ensuring timely, high‑quality resolution and clear communication.
• ​Communicate clearly and concisely with employees and internal partners, tailoring communication to diverse audiences and ensuring alignment on priorities and changes.
• Create energy and engagement by facilitating a culture of innovation, continuous improvement, and inclusion within LSS Support. 
• Develop, nurture, and sustain strong internal and customer relationships through trust, authenticity, and shared accountability, and champion adherence to LinkedIn policies, procedures, and quality standards.
• Ensure team members and leaders have the information, tools, and enablement they need to perform their roles effectively.
• Ensure tight coordination with global peers, Sales, Customer Success, Product, and other Support teams to drive best practices and provide a seamless experience for our largest and most strategic customers.​
• Complete quarterly and annual reviews for all direct reports and provide feedback to other teammates as needed.
• Complete other projects and tasks as assigned.

Qualifications

Basic Qualifications

• 8+ years of experience in customer support, customer operations, customer success, sales ops, or technical operations
• 3+ years of people‑management experience leading teams, including leaders and/or senior individual contributors, OR 12+ months of internal LinkedIn supervisory experience.
• Bachelor’s degree in either business, economics, finance, communications, or similar field, OR related practical experience

Preferred Qualifications

• Experience leading enterprise or B2B customer support teams, preferably in SaaS or technology.
• Experience with customer communication channels (email, inbound/outbound phone, chat, and/or in‑product support).
• Experience monitoring, driving, and coaching to KPIs in a queue‑based environment, consistently delivering to workforce management needs.
• Demonstrated experience using data and operational metrics to drive decisions, improve processes, and manage performance.
• Strong collaboration experience with Sales, Customer Success, Product, and Engineering teams to improve customer experience and drive product adoption and retention.
• Expert knowledge of MS Office (Outlook, Word, PowerPoint, and Excel); familiarity with CRM, ticketing, and reporting tools.
• Excellent communication, follow‑up, interpersonal, and customer‑service skills, including experience communicating with senior stakeholders.
• Ability to use creative solutions to drive initiatives across a global, matrixed team.
• Ability to make discretionary decisions based on appropriate research and input from key stakeholders.
• Ability to effectively manage time, prioritize tasks, and work within deadlines with limited supervision.
• Ability to work in a fast‑paced environment and lead teams through change.

Suggested Skills

• Operating Model Design
• Change Management Leadership
• Cross‑Functional Influence
• People Leadership
• Analytical and Data-driven Mindset