Total 520 procurement manager job vacancies in Customer Service category

Are you passionate about education and enjoy working in a people-focused environment?

Our client is a leading literacy-based learning organisation with over 20 years of experience. They’re looking for an Assistant Centre Manager to lead their centre teams in ensuring smooth daily operations and exceptional learning experiences for their students and parents. This is a great opportunity for someone who enjoys managing people, improving processes, and driving results in a dynamic, people-centric environment.

Key Responsibilities:

• Lead and manage centre teams in the day-to-day operations of assigned learning centres.
• Ensure teams adhere to Standard Operating Procedures (SOPs) for smooth and consistent business operations.
• Train, mentor, and coach new hires and existing team members to maintain service excellence.
• Plan and manage staff rosters to ensure sufficient manpower during all operating hours.
• Collaborate with the Customer Service team to resolve customer queries professionally and promptly.
• Work with the Enrolment team to implement enrolment strategies and meet centre enrolment targets.
• Collaborate with the Teachers Team Lead on teacher deployment and operational needs.
• Coordinate with the Business Planning team on timetable optimization and centre efficiency.
• Oversee centre administration, including payments, petty cash, and record-keeping.
• Uphold student welfare and centre standards, ensuring a safe, clean, and conducive learning environment.

Requirements:

• Diploma or higher in Business Administration/ Sales/ Marketing
• Min 2 years of experience in operations, preferably in education, retail, hospitality or other customer oriented industries
• Strong leadership, communication, and people management skills
• Excellent organisation skills
• Proficient with MS Office and Excel
• Willing to work both weekends and three weekdays

1.  Summary of the role

The Customer Support Manager (CSM) is responsible for implementing, monitoring, administering and improving customer service procedures and work flows across APAC regions, specific to aerospace customers. They may directly or indirectly lead customer support teams to achieve best in class customer support. They will establish, monitor and report specific KPI’s and seek to improve short falls.  In addition, the CSM will ensure that customer support staff in all APAC regions are compliant to required procedures and performing to KPI targets. 

The CSM is responsible for working with the APAC Aerospace General Manager and local regional management to establish a team that is capable of providing and achieving outstanding customer service.

The CSM is responsible for customer order management of selected customers as well as the aerospace customer order management process in APAC.  This includes communication and coordination throughout the entire supply chain to ensure on-time delivery to customers.

The CSM is responsible for supporting customer service, Sales Engineers, Project Engineers and Application Engineers in developing new opportunities and wherever the business needs may be.

The CSM is responsible for assisting in achieving sales and profitability goals.

2.  Tasks and Responsibilities

The primary function of the CSM position is to provide the management and coordination of day-to-day operations which support customer delivery as well as the direct or indirect supervision of the customer support team members.

The CSM is also responsible for ensuring outstanding customer service and total customer satisfaction to existing and prospective customers while operating within established procedures. This includes: 

·        Managing orders from PO receipt to delivery for local customers

·        Leading the Customer Support team:  Train, teach, coach, monitor, plan and review.  Strategize and communicate annual targets.

·        Reporting Customer Support team performance & capacity and make recommendations for improvement

·        Assist the Aerospace team in scaling to grow, which may include recruitment and retention of Customer Support staff

·        Develop and continuously improve the customer support team

·        Make recommendations to the Business Process Managers (BPM) to improve internal processes.

·        Develop and implement procedures to ensure that customer orders are processed efficiently, correct and on time.

·        Assist in monitoring and improving sales growth and profitability

·        Answer customer inquiries regarding delivery status

·        Quote standard products to customers and follow up on quotations

·        Ensure full compliance with all Standard Operating Procedures including Order Management, Quality Procedures, and overall Quality Management Systems

·        Develop work instructions for customer specific delivery requirements.  Train and cross training staff accordingly.

·        Represent the Hub in cross-functional teams to support continuous improvement efforts in operations, quality, supply chain or other.

·        Assist the Hub with quality related issues.

·        Assist other business support functions in drive improvements

·        Proactive communication, analysis and problem solving

·        Work with the right sense of urgency:  Response times, flexibility and accuracy

·        Report monthly, quarterly and annually to the Director on various KPI’s and targets

·        Assist the Director in management reviews, business reviews and business plans

The CSM position may also include general CSC Tasks when required:

(Please see the CSC Job Descriptions for details)

3.  Education and Experience

·        4 to 5 years’ experience in a customer service position

·        Management/Leadership experience

·        4-year degree

·        Knowledge of basic business sales and marketing practices

·        Knowledge of supply chain processes and practices

·        Experience with ERP software systems (JDE preferred)

Other Experience (beneficial but not required):

·        Knowledge of aerospace products

·        Familiarity with AS9100 quality requirements is beneficial

·        Familiarity with technical prints (general comprehension)

4.  Competencies

·        Ability to lead, manage, and supervise personnel

·        Management/Leadership skills

·        Proven track record in customer satisfaction

·        Strong written and verbal communication skills

·        Strong people and relationship building skills

·        Customer driven with a positive, professional, can-do attitude

·        Strong organizational skills with the ability to multi-task

·        Attention to detail and accuracy

·        Strong analytical, decision making and problem-solving skills

·        General knowledge of financial terminology and calculations

·        Proficiency in the use of Microsoft Word, Excel and PowerPoint

·        Proficiency in the use of business operational software (Oracle, JDE, SAP)

5.  Key Interfaces and Stakeholders

Develop and maintain strong working relationships with:

o  Customers

o  Customer Support staff

o  Application Engineers

o  Supply Chain Management group

o  Global Aerospace Hubs

o  Manufacturing units

6.  Geography to cover and travel requirements

·        The CSM position administers the APAC region with direct customer management in SE Asia.

·        Travel requirements of 10% to 25% per year.

·        Travel may include local and international.

Responsibilities:

• Lead and guide service crew during daily operations to ensure smooth customer flow.
• Assign tasks and monitor performance of service staff during shifts.
• Assist in training new crew members on service procedures and restaurant standards.
• Support order taking, food serving, table clearing, and maintain overall dining area cleanliness.
• Handle basic customer feedback and escalate issues to Restaurant Manager when necessary.
• Coordinate with kitchen team to ensure timely delivery of orders.
• Assist with inventory checks and ensure sufficient supplies for daily operations.
• Ensure hygiene and safety standards are followed by all service staff.

Requirements:

• Minimum 5 years of experience in a supervisory or team leader role in F&B service.
• Good leadership and communication skills.
• Ability to work in a fast-paced environment and lead a small team.
• Knowledge of basic food hygiene and service standards.

About the Company

My client is one of the largest luxury fashion sites, operating at the forefront of the global e-commerce market. Their platform is experiencing rapid growth, offering a high-energy environment for professionals who are passionate about the intersection of high-end fashion and digital retail.

About the Job

As the Assistant Customer Service Manager, you will step into a permanent, full-time role designed for an agile leader. You will be responsible for the pulse of our customer interactions and the administrative backbone of the service department.

Your daily impact includes:

• Enquiry Oversight: Monitoring and managing customer service requests across multiple communication channels.

• Issue Resolution: Taking the lead on escalated customer enquiries to ensure premium solutions.

• Operational Support: Handling essential administrative duties to keep the department running smoothly.

About the Manager / Team

You will be joining a big team of 30+ Customer service Executive around the region, with great support that thrives on the excitement of a fast-paced startup atmosphere. This role carries leadership weight, as you will be responsible for the lifecycle of our talent which includes hiring, training and managing new employees. 

Skills and Experience Required

To be successful in this role, you must be a seasoned professional with a background in fast-pace environments. We are looking for an individual with at least 6 years of relevant experience in a similar role , including a minimum of 3 years of experience managing a team of staff. You should possess direct experience in the e-commerce industry, with a preference for those from luxury fashion or startup backgrounds. In addition to exceptional customer service skills , you must be a sharp, hardworking, and intuitive leader who is extremely organized and attentive to detail. 

If you believe you have the right skills, experience and drive to succeed, please apply now. 

EA: 94C3609 / Reg: R1872162 (Consultant in charge - Colleen Wang)

About Us

AGrader Learning Centre is an established tuition and enrichment chain with 19 outlets islandwide. Our mission is straightforward — to help students improve and grow in confidence, week after week. That shared purpose is what brings our team together and keeps us motivated in what we do.

Behind every outlet is a group of dedicated, positive, and genuine people who care about the students and families they serve. We take our work seriously, but we also make sure the environment we work in is one that people actually enjoy showing up to. If you are someone who cares about doing good work and wants to be part of a team that supports each other, we think you will feel right at home here.

What You Will Do

You will undergo structured onboarding before progressively taking on full ownership of your assigned branch. Your responsibilities will cover:

• Run the daily operations of your assigned branch — covering student enrolment, class scheduling, documentation, and fee collection, among others
• Address enquiries from parents on programmes, schedules, and fees accurately and professionally across walk-in, phone, and messaging platforms
• Serve as the main point of contact for teachers and HQ on centre matters
• Coordinate a small centre team of part-time staff to keep daily operations running on time and to standard
• Take ownership of an assigned business sub-role — for example, tracking student retention, coordinating teacher schedules, or managing programme rollouts
• Engage with students and parents directly and professionally at every touchpoint

What You Will Gain

This role gives you early, hands-on exposure to both operations and people management. Specifically, you will build:

• Practical experience running a live service operation — enrolment, scheduling, fee processing, and parent communications
• Direct people management experience coordinating a small team from early in your career
• Confidence communicating professionally across walk-in, phone, and written channels
• A defined career track toward Centre Manager — progression is performance-driven, with structured reviews at the 3 and 6-month marks

Who We Are Looking For

We are looking for someone who is genuine, grounded, and good with people. Beyond qualifications, we hire for character and work ethic.

• Diploma or degree holder in any discipline — no prior experience required
• Follows through on tasks without needing to be reminded
• Communicates clearly and stays composed when handling parent concerns or operational issues
• Comfortable working directly with children and families on a daily basis
• Takes initiative to fix problems rather than waiting to be directed
• At ease taking the lead — able to guide and coordinate a small team with confidence and maturity

What You Can Expect

We offer a working environment built on trust, stability, and genuine development opportunities.

• A close-knit team that works hard, communicates openly, and supports each other
• Real autonomy — you will be trusted to manage your responsibilities without being micromanaged
• Meaningful work that directly impacts the learning experience of students and the confidence of their families
• Genuine career growth within an expanding organisation, with increasing responsibility as you demonstrate readiness
• Medical benefits and leave entitlements in accordance with the Employment Act; full details shared at offer stage
• Salary range: $3,500 – $3,800 per month, commensurate with qualifications and experience

Working Hours

This is a full-time position of 41 hours per week. At least one weekend day per week is required as centre peak hours fall on weekends. Exact schedule confirmed at interview.

Branch Assignment

We are currently looking to fill positions at two of our West-region outlets. Branch location will be confirmed at the offer stage. Candidates based in or open to working in the West are encouraged to apply.

Click Apply Now and attach your resume. Shortlisted candidates will be contacted within 3 working days.

KrisShop seeking a dynamic and experienced Assistant Customer Experience Manager to join our team. This position is designed for an individual who excels at both high-level strategy and detailed execution. The ideal candidate possesses a strong blend of strategic thinking, project management capabilities, and a deep, practical understanding of customer service. If you are a proactive problem-solver with a passion for creating outstanding customer experiences, we want to hear from you.

Key Responsibilities

1. Strategic Market Launches & Initiatives

• Lead the end-to-end customer service setup for new strategic market launches, acting as the central point of contact for all CX-related workstreams.
• Collaborate closely with multiple internal and external stakeholders, including Marketing, Logistics, IT, and local partners, to ensure a cohesive and seamless delivery of customer experience for KrisShop’s customers.
• Develop and establish the foundational customer service strategy and Standard Operating Procedures (SOPs) for new markets, ensuring all processes are designed for consistency, quality, and future scalability.
• Translate high-level business objectives into actionable customer service plans, defining deliverables and requirements for strategic projects.

2. Process and System Improvements

• Lead transformation projects aimed at improving existing systems, workflows, and service quality across the organization.
• Develop, document, and continuously refine current Standard Operating Procedures (SOPs) and best practices for customer servicing
• Champion the optimization and use of the Zendesk platform, including creating a robust knowledge base and leveraging its self-service tools (e.g., Guide, Answer Bot), to improve efficiency and customer empowerment.

3. Customer & Escalation Management

• Handle a portfolio of customer inquiries and escalations via multiple channels, ensuring timely and effective resolution in line with our brand promise.
• Serve as a senior point of escalation for complex customer issues, demonstrating exceptional problem-solving and conflict resolution skills.
• Provide coaching, guidance, and real-time support to customer service team members, fostering their professional growth and ensuring consistent service quality.
• Maintain a customer-centric approach, always striving to turn a challenging situation into a positive experience.
• Monitor and manage key performance indicators such as customer satisfaction (CSAT), Net Promoter Score (NPS), and First Response Time (FRT).

Qualifications & Skills

Required Qualifications & Experience:

• Bachelor's degree in Business Administration, Communications, or a related field.
• Proven experience in a customer service management role, preferably in an e-commerce or retail environment.
• Strong project management skills with a track record of successfully leading and delivering projects related to process or system improvements.
• Demonstrable experience in managing customer escalations and resolving complex issues.
• Experience in developing and implementing customer service SOPs and best practices on a team or global level.

Essential Skills & Competencies:

• Strategic Thinker: Ability to think big picture and develop long-term strategies while also being able to execute on the details.
• Exceptional Communicator: Excellent verbal and written communication skills, with the ability to articulate complex information clearly and concisely to diverse stakeholders.
• Problem-Solver: Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
• Change Agent: Ability to drive change, influence others, and work collaboratively across functions to achieve shared goals.
• Adaptable & Resilient: Thrives in a fast-paced, dynamic environment and can effectively manage ambiguity and competing priorities.

Technical Requirements

• CX Platform Expertise: Proven expertise in Customer Experience platforms, particularly the Zendesk suite. This includes the ability to independently configure triggers and automations, build custom reports and dashboards in Zendesk Explore, and manage knowledge bases in Zendesk Guide.
• Marketplace Platform Familiarity: Familiarity with the operational and customer service workflows of marketplace platforms such as Mirakl or other similar enterprise-level solutions.
• Enterprise Suite Familiarity: Working knowledge of how customer service functions interact with a broader enterprise technology stack. Specific familiarity with Microsoft ERP (e.g., Dynamics 365) and the Adobe Commerce (Magento) suite is highly desirable.
• GenAI and Automation: A strong interest and understanding of the application of Generative AI, automation, and chatbot technology in a modern customer service environment to enhance agent productivity and improve customer self-service capabilities.

On behalf of the hiring company, which is an Original Equipment Maker (OEM) and market leader in their sector, we are looking for a suitable candidate to join them as Service Operations Team Lead | Manager :

Responsibilities

• Responsible for providing after-sales support.
• Coordinate a group of supervisors/engineers and technicians to achieve the requirements involved in preventive & corrective maintenance, meeting contractual requirements.
• Be involved in guidance as well as monitoring, auditing, and evaluating field sites as well as field staff in aspects of quality, efficiency, etc.
• Evaluate, ensure, and monitor the safety of all field staff and fieldwork.
• Achieve the targets required, such as sales, costs, equipment performance, customer satisfaction, KPI including necessary administrative duties, etc.
• To regularly meet the customers and clarify how to achieve the requirements according to contractual requirements.
• Responsible for various inquiries from customers, including but not limited to quotations, site works, new requirements, monitoring of Purchase request/Quotation cycles, and others.
• Performs specific or ad hoc functions as assigned by the Department and/or the company from time to time.

Prerequisites

• Minimum Diploma in Electrical / Electronics / Mechanical Engineering discipline or equivalent.

• At least 3 years of Customer and People Management working experience.

• Good command of spoken and written English.

• Possess a service-oriented mindset.

• Candidates with facility management experience are welcome to apply.

Location: East

EA License No. : 22C0971 | EA Reg ID: R21101298

Service Delivery Manager is responsible for managing and monitoring Service Level Agreement’s (SLA) requirements so as to ensure the contractual requirements level is met. The incumbent will maintain long term healthy customer relationships, acting as the bridge between clients and internal teams. The role requires the incumbent to demonstrate independence and strong leadership abilities to drive, excel and achieve goals.

Responsibilities:

• Lead and drive the service delivery and projects implementation
• Manage and communicate with key holders on operational support daily
• Monitor and ensure SLAs are met, issues escalated and prioritized
• Act as the point of contact for account delivery
• Responsible for service delivery of account and prioritization of work requests
• Work with Business to integrate new, enhanced and existing service offerings for the account
• Provide the customers with relevant reporting and trend analysis statistics to pro-actively support and improve the customer’s business
• Identify operational gaps and drive to ensure closure, both internally and externally
• Maintain long term healthy customer relationships, acting as the bridge between clients and internal teams
• Ensure annual customer survey meets the expected customer satisfaction rating
• Work on financial cost priorities to ensure a balance between customer satisfaction and Company’s business objectives
• Any other ad-hoc duties as required or assigned

Requirement:

• Comfortable taking Measles and Diptheria vaccination
• Bachelor Degree or Diploma in Information Technology / Information Systems / Computer Science, Business IT or other relevant disciplines
• At least 6 years of relevant experience
• At least 4 years of IT outsourcing experience with proven ability to work in large groups and for large accounts to lead large teams
• Proven success in achieving project milestones and broad technology awareness
• Possess a full and broad understanding of the services required by the account and of other services and technology potentially available through the company, along with good project co-ordination skills
• Strong business acumen, customer focus and good financial management skills
• Self-motivated and pro-active in resolving issues and identifying new opportunities on the account for the company
• Effective interpersonal skills both written and presentation
• Strong analytical and problem solving skills, combined with the ability to provide quick resolution to problems
• Experience in coaching and staff development is mandatory
• This role may required the incumbent to support after office hours if needed.

Working hours: 44 hours, 5.5 working days
Contract duration: 1 year, renewable subject to performance
Industry: Healthcare, may require to take necessary vaccine

Company Overview

Capgemini is an AI-powered global business and technology transformation partner with 420,000 team members in 50+ countries. We deliver end-to-end services leveraging strategy, technology, design, engineering, and operations to create tangible business value.

Job Summary

Lead end-to-end delivery of Salesforce implementation, enhancement, and AMS initiatives, focusing on governance, service quality, stakeholder engagement, and cross-functional coordination across business, IT, and vendor teams.

Responsibilities

• Manage delivery of Salesforce projects and AMS engagements to meet schedule, budget, and quality targets
• Track and report on project schedules, budgets, resources, risks, and milestones to ensure transparency and control
• Prepare governance reports, dashboards, and steering committee updates to support decision-making
• Ensure compliance with internal processes, audit requirements, and quality standards throughout project delivery
• Build and maintain strong relationships with business, IT, and vendor stakeholders to facilitate collaboration
• Communicate project progress, risks, and dependencies clearly to all stakeholders
• Lead meetings, walkthroughs, and reviews to align teams and resolve issues
• Document decisions and actions through formal governance channels to maintain accountability
• Maintain comprehensive project artefacts, logs, plans, and cost trackers to ensure completeness and consistency
• Facilitate structured meetings and follow up on action items to drive timely resolution
• Support Agile ceremonies including sprint planning, reviews, and retrospectives to enhance team performance
• Assist Product Owners with backlog management and prioritization to align delivery with business goals
• Remove impediments and maintain transparency using Agile tools to sustain delivery velocity
• Adapt delivery approach between Agile and Waterfall methodologies based on project requirements
• Coordinate cross-functional roles such as architects, analysts, developers, and QA to ensure integrated delivery
• Partner with internal governance teams on standards enforcement and escalation management

Required competencies and certifications

• PMP, PRINCE2, CSM, PSM, or equivalent project management certification
• Experience managing multi-system or multi-vendor IT projects
• Proven ability to communicate effectively and engage stakeholders across diverse teams
• Strong documentation, planning, and reporting skills to support project governance
• Demonstrated facilitation, coaching, and conflict resolution capabilities
• Ability to adhere to governance, compliance, and quality standards consistently

Preferred competencies and qualifications

• Experience managing Salesforce implementation or AMS teams
• Salesforce certifications such as Admin or App Builder
• Experience delivering projects in the public sector

Highlights

• Premium After School Care Centre

• Career Development & Growth Opportunities

• Performance Bonuses

Job Responsibilities

• Oversee daily centre operations—managing staffing schedules, ensuring programme delivery (academic support, enrichment, holiday activities), coordinating logistics, and upholding safety standards

• Ensure smooth execution of curriculum-based programmes and daily routines as planned

• Recruit, train, supervise, mentor, and evaluate centre staff, including student care teachers

• Organise and facilitate parent engagement activities like meetings, workshops, and events

• Manage administrative tasks such as enrollment, attendance tracking, student records, and fee/payment follow-ups

• Familiar with the MOE Syllabus up to date

• Ability to teach and support upper and lower primary students (Primary 1–6) in core subjects—Chinese, English, Mathematics, and Science—ensuring strong academic guidance and progress

Requirements

• Bachelor Degree in Education, Early Childhood, Child Development, Psychology, or related field (other relevant degrees may be considered)

• Experience in education, student care, childcare, youth work, or related sectors

• Strong leadership, people management, and organizational abilities

• Able to step in and conduct classes in the absence of teachers

• Excellent communication and interpersonal skills for engaging with students, parents, and stakeholders

Interested Candidates, please kindly send your latest resume to edan@talentsatwork.sg or click apply now!

Talents@Work Pte Ltd (21C0501)

Chin Long (Edan) (R23116697)

Senior Customer Success Manager - Singapore

The goal of this Senior Customer Success Manager (Sr CSM) role is to establish a lifelong relationship between Genesys and Genesys’ customers by advising and equipping them to achieve their customer experience (CX) vision. As the CSM you are the customer’s advocate and champion throughout their journey with Genesys.

You will recommend, orchestrate, and ensure adoption of the right strategies, products, and services to help customers rapidly realise their business outcomes. Working closely with related business functions in Genesys to ensure customer onboarding, adoption, retention, and revenue growth.

What You’ll Do

The primary responsibilities for this role include (but are not limited to).

• Manage a portfolio of customers serving as their primary business point of contact throughout their CX journey

• Understand customers’ business value drivers, success criteria, and KPIs to develop Customer

• Success Plans (actionable blueprints by which the Customer Success Manager and customers can achieve mutual success)

• Prescribe the adoption and use of product features/functionality and services to the achievement of key customer business outcomes

• Establish a regular cadence of Executive Business Reviews with the customer to track progress towards their stated business objectives

• Drive continuous improvement of customer advocacy measures

• Drive AI/Digital adoption.

• Prepare and deliver territory plans to define account strategies and align resources

• Establish shared accountability with adjacent functions in key points of the customer journey including, but not limited to:

• Onboarding Specialists to ensure new customers are systematically introduced into Genesys and begin to realize value as rapidly as possible

•  Professional Services to ensure that implementations progress smoothly to go-live

• Renewal Managers to drive strong forecasting and renewal practices that deliver high retention rates and growth of recurring revenue

• Sales to identify cross-sell/up-sell opportunities and drive incremental bookings

• Ad-hoc duties as directed by Management

• Take on and assist in driving internal strategic initiatives and continuous improvement programs.

You’ll Bring

• 7 plus years experience in a technology-related field

• Bachelor’s Degree in a technology or business-related field

• Familiarity with CX (industry and technology) to drive consultative approach to customer interactions.

• Has been exposed and successfully worked with customers to deliver AI/Digital solutions.

• Strong ability to build relationships and proactive engagement using digital touch capabilities

• Ability to manage/multi-task multiple actions across assigned customer base

• Excellent interpersonal, presentation skills – both written and verbal

• Positive attitude and high willingness to learn

• Leadership profile that unifies, influences, and inspires cross-functional teams to meet the changing needs of customers

• Experience with productivity tools including PowerPoint/Excel/Word, CRM tools such as Salesforce and Gainsight, and on-line communities and social media platforms

Please note: Genesys will not accept resumes from agencies for this role.

ABOUT THE ROLE:

As a CBRE Centre Manager, you will support the Asset Manager to coordinate all aspects of a portfolio. This job is part of the Property Management job function. They are responsible for operating buildings on behalf of a client or group.

WHAT YOU WILL DO:

• Confirm that services are provided in compliance with policies, procedures, regulations and contractual obligations and standards.
• Ensure regular property inspections occur. Recommend and approve alterations, maintenance, and reconditioning.
• Respond to escalated tenant needs, ensuring that issues get resolved in a timely and efficient manner.
• Coordinate tenants move-ins and move-outs, and "walk-through" spaces and tenant improvement department.
• Collect rent and pay expenses in compliance with lease terms. Prepare all required legal notices and coordinates legal action.
• Review and reconcile tenant rent and Common Area Maintenance recovery charges.
• Forecasts management plans and prepares monthly performance, explaining variances.
• Gather data to provide information for the annual budget preparation process. Apply general knowledge of standard principles and techniques/procedures to accomplish assigned tasks and solve routine problems.
• Have a broad knowledge of own job discipline and some knowledge of several job disciplines within the function.
• Lead by example and model behaviors that are consistent with CBRE RISE values. May convince to reach an agreement.
• Impact the quality of own work and the work of others on the team.
• Work primarily within standardized procedures and practices to achieve objectives and meet deadlines.
• Explain complex information to others in straightforward situations.

WHAT YOU WILL NEED:

• Min 8-10 years of relevant experience managing a team in a Mixed Development Building will be required
• Must be able to manage a big team of onsite stuff (executive, officers, technician, admin etc)
• Understanding of existing procedures and standards to solve slightly complex problems.
• Ability to analyze possible solutions using technical experience to apply appropriate judgment and precedents.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.
• Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to tenants. Ability to effectively present information.
• Requires knowledge of financial terms and principles

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

OUR VALUES IN HIRING

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

On Behalf Of:
A Leading Freight Forwarding & Logistics Client

Location:
Singapore

Managed by:
Harold Consultancy

About Our Client
Our client is a well-established freight forwarding and logistics company with a strong presence in Singapore and the region. They are committed to providing seamless supply chain solutions and are currently seeking a proactive and experienced Customer Service Manager to lead and elevate their customer service team.

The Role

We are looking for a hands-on Customer Service Manager to oversee the daily coordination of air and sea freight shipments. You will lead a team, serve as the key escalation point between the company, clients, and overseas partners, and ensure that all shipments are handled efficiently with accurate documentation.

Key Responsibilities

Team Leadership & Operations

• Lead and mentor a team of customer service executives, ensuring high performance and service excellence.

• Oversee daily coordination of air and sea freight shipments, ensuring smooth operations and timely issue resolution.

• Act as the primary escalation point for complex operational issues, client concerns, and service recovery.

Freight Operations & Coordination

• Guide the team in preparing competitive quotations for air and sea import/export shipments.

• Coordinate schedules and bookings with carriers and co-loaders.

• Oversee end-to-end operations for project-based business opportunities, including feasibility evaluation and quotation preparation.

• Manage 3PL and warehouse inbound service operations, including quotations and Delivery Notes.

Documentation & Compliance

• Ensure accurate and timely creation and forwarding of Debit Notes (DN) for air and sea shipments.

• Review and verify all shipping documentation, including Bill of Lading (BL), Commercial Invoice & Packing List (CIPL), import/export permits, Certificates of Origin (COO), and CNM (Cargo Notification Message).

• Maintain compliance with internal processes and regulatory requirements.

Client & Partner Management

• Build and maintain strong, long-term relationships with Singapore-based clients and overseas partners.

• Serve as the primary point of contact for Korean-speaking counterparts and clients, ensuring clear communication and contributing to business growth.

Ideal Candidate

• Education: Diploma / Degree in Supply Chain & Logistics, Business Management, or a related field.

• Language: Proficiency in both English and Korean (spoken and written) is mandatory to liaise effectively with Korean counterparts and clients.

• Experience: Strong background in customer service within the freight forwarding or supply chain industry, with at least 3–5 years in a supervisory or managerial capacity.

• Skills: Strong knowledge of import/export documentation and procedures. Excellent leadership, coordination, and problem-solving abilities.

To Apply
For a confidential discussion, please submit your detailed CV to Dennis Wee at hello@haroldconsultancy.com.

At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation and deliver mission-critical CX through cloud communication solutions. Toku combines local strategic consulting expertise, bespoke technology, regional in-country infrastructure, connectivity, and global reach to serve the diverse needs of enterprises operating at scale. Headquartered in Singapore, Toku supports customers across APAC and beyond, with a growing footprint across global markets.

In this role, you will own end-to-end service delivery for a strategic Singapore government account, ensuring SLA adherence, audit readiness, and high-quality stakeholder communication. You will act as the bridge between client stakeholders and internal technical teams, translating root cause analyses into clear, business-ready reports while driving continuous service improvement. This is a hands-on, detail-oriented role requiring strong documentation discipline and comfort working within strict governance frameworks. You will thrive is this role if you have experience managing and translating business requirements with precision, and relaying them effectively to technical teams

What you will be doing

Client and Stakeholder Management: Act as the primary service delivery point of contact for the assigned government client, build trusted relationships, and run regular operational and steering committee meetings to review service performance, incidents, and improvement plans.

Ticket and Escalation Management: Monitor, manage, and coordinate incident, problem, change, and release tickets across Technology, Operations, and Customer Success teams to ensure timely resolution within agreed SLAs.

SLA Governance and Reporting: Track, report, and ensure adherence to contractual service levels, produce accurate monthly and ad-hoc reports, and present service performance insights to both client and internal stakeholders.

Incident and Root Cause Communication: Review technical investigations and root cause analyses from engineering teams, translate them into structured, client-ready incident reports, and ensure audit-compliant documentation.

Service Improvement and Preventative Actions: Conduct trend analysis, identify recurring issues, propose corrective and preventative actions, and own service improvement plans to enhance stability and performance.

Service Management Framework Execution: Apply ITIL-aligned practices across incident, change, problem, and release management to maintain governance, traceability, and operational control.

Technical Interface with Engineering: Work closely with technical support, engineering and product teams to understand infrastructure design, database and enterprise software components, and web application environments in order to effectively coordinate troubleshooting and communicate impact.

Documentation and Knowledge Management: Maintain and update the Service Management Plan, ensure knowledge base articles are accurate and current, and uphold documentation standards required for government audits.

Cross-Functional Collaboration: Partner with commercial and project teams to understand client context, upcoming changes, and delivery timelines, ensuring service considerations are embedded in ongoing initiatives.

We’d love to hear from you if you have

Government Sector Experience preferred, but not mandatory: 5+ years of relevant experience managing service levels for Singapore government projects or accounts of similar scale, with direct exposure to governance and audit environments.

Service Level Management (SLM) Experience: Proven experience acting as a Service Level Manager for high regulation organisations.

ITIL Certification and Practice: ITIL Foundation certified (ITIL v3 or ITIL 4), with strong, hands-on application of ITIL practices including Incident, Problem, Change, and Release Management within structured, SLA-driven environments.

Technical Foundation: Practical experience supporting technical cloud or enterprise software solutions, with a high level understanding of infrastructure design, databases, and web application environments (e.g. JavaScript-based systems) sufficiently to engage technical teams and interpret root cause analyses.

Government Commercial Cloud (GCC) Exposure: Experience supporting solutions within GCC environments is preferred. Exposure with AWS or alternative cloud environments is sufficient.

Incident Reporting and Documentation Skills: Demonstrated ability to produce clear, structured incident reports and maintain detailed documentation suitable for audit and compliance requirements.

Stakeholder Communication: Strong written and verbal communication skills, with the ability to translate complex technical issues into business-friendly language for senior stakeholders.

Project and Coordination Skills: Experience coordinating multiple concurrent initiatives, managing timelines, and aligning cross-functional teams to meet service objectives.

Analytical and Problem-Solving Capability: Ability to analyse complex service situations, identify root causes, and drive effective corrective and preventative actions.

Contact Centre or CX Solutions Exposure: Familiarity with Contact Centre or customer engagement solutions is advantageous.

What would you get?

Training and Development
Discretionary Yearly Bonus & Salary Review
Healthcare Coverage based on location
20 days Paid Annual Leave, plus other leave allowances

Toku has been recognised as a LinkedIn Top Startup and by the Financial Times as one of APAC’s Top 500 High Growth Companies. If you’re looking to be part of a company on a strong growth trajectory while working on meaningful, real-world challenges, we’d love to hear from you.

• Well established company
• Basic $ 4000 - $4800 + Variable Bonus
• Excellent Welfare and Benefits + Career Progression
• Working location: Changi
• Working Days: Monday – Friday
• Working Hours: 9am – 6pm

Job Responsibilities:

• Improve customer service experience, create, engaged customers and facilitate department growth.
• Negotiate best rates with airlines and agents for interest of company.
• Negotiate best offer to client in interest of company.
• Take control of customer’s issues and follow problems through to resolution.
• Set a clear mission and deploy strategies focused towards that mission.
• Develop service procedures, policies and standards.
• Keep meticulous records and document customer service actions and discussions.
• Analyze statistics and compile accurate reports.
• Build excellent relationship with carriers, clients and service providers.
• Keep ahead of industry’s developments and apply best practices to areas of improvement.
• Control resources and utilize assets to achieve qualitative and quantitative targets.
• Adhere to and manage the approved budget.
• Maintain an orderly workflow according to priorities.
• Share information with management on customers and market conditions.
• The list of duties and responsibilities outlined above is representative and not a complete and detailed list of tasks which may be performed.

Job Requirements:

• Minimum 4 years’ experience in freight forwarding or logistics, with at least 2 years in a supervisory or managerial role
• Strong knowledge of air, sea, and road freight operations
• Excellent customer service, communication, and problem-solving skills
• Proven leadership and team management experience
• Ability to handle pressure, prioritize tasks, and meet deadlines
• Proficiency in freight management systems and MS Office
• Strong commercial awareness and customer-focused mindset

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492