Total 523 procurement manager job vacancies in Customer Service category

Join a trusted education group that has been shaping student success since 2002. We are seeking a Centre Manager to lead operations and drive excellence in a dynamic student care environment supporting primary school students.

Job Scope:

• Lead and manage daily centre operations, ensuring high standards in service, safety, and compliance
• Drive team performance through coaching, mentoring, and staff development
• Oversee centre administration, enrolment, and financial performance
• Implement and uphold robust student safety and transition protocols
• Take ownership of student behaviour management, including complex case handling
• Build strong partnerships with parents through clear, proactive communication
• Ensure delivery of high-quality academic support programmes
• Monitor performance metrics and lead continuous improvement initiatives

Job Requirements:

• Minimum 4 years of experience in student care or education, with at least 1 year in a leadership role
• Proven ability to lead teams and manage centre operations independently
• Strong classroom management and student engagement skills
• Confident communicator with excellent stakeholder management ability
• Highly organised, accountable, and driven to deliver results
• Genuine passion for child development and education excellence

Responsibilities :

• Provide leadership, development and coaching of Assistant Managers, Team Leaders, QAs, Trainers and Agents.

• Drive Employee Engagement to help our employees feel connected to one another and the company, and care deploy about their work.

• Foster a workplace that helps the team thrive.

• Actively engage and support the development of your team to ensure better performance and succession planning.

• Work with HR and Recruitment drive the recruitment & selection of Assistant Managers, Team Leaders, QAs, Trainers and Agents.

• Work with QAs and trainers to carry out regular audits, developing a culture where training and development are part of the team, identifying actions and working with trainers to ensure the skills and knowledge are developed effectively.

• Contribute to the design and implementation of change requests which impact the contact centre.

• Ensure effective and consistent communication throughout the team, encourage feedback and customer insight in order to enhance the customer experience.

• Embed a performance culture, framework and review processes to achieve service levels and improvements against set targets.

• Identify and instill best practice, processes and systems and drive continuous improvement environment.

• Maintain open and honest channels of communication at all levels across the business to facilitate best in class sharing and root cause analysis.

• Ensure service targets, SLA’s and KPI’s are continually reviewed and expectations are met with optimum levels of quality & service delivery.

Requirements:

• Minimum Degree in any discipline

• At least five (5) years of experience in managing projects of similar domain (including experience in call centre management), scope and scale

• Good knowledge of contact centre industry best practices.

• Good supervisory, communication, interpersonal and project management skills.

• Possess Customer Operations and Performance Centre (“COPC”) certification or equivalent

• Able to make or direct decisions on staffing, systems and operational needs of the Contact Centre

• Possess a customer-oriented outlook

• Experience in dealing with IT requirements from a business perspective

Centre Manager

• Salary: $3500 - $4000

• Working hours: Mon, Tue, Fri, Sat n Sun | Off days: Wed-Thu |9am-6pm

• Location: Novena, Bukit Panjang and Tampines

Interested applicants can also send your resume to (Liwenpoh741#gmail.com) and allow our consultant to match you with our clients. No Charges will be incurred by Candidates for any service rendered.

WA ME 9735 4019 for more Centre Manager role

Summary:

we take pride in providing top-notch technology education courses to equip every child with programming knowledge and empower them to create change. If you’re keen to be part of a dynamic team in a fast-growing start-up, join our Operations team to be hands-on from day one and work closely with our founding team. This role will expose you to daily operations of managing an ed-tech start-up and facilitate the smooth delivery of our coding programs to students in local and international schools.

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents

• Share the vision and recommend suitable coding programs for students

• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement

• Maintain customer relationships and build a strong community. Act as parents’ advocate and manage relationships with them

• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received

• Work with the teaching team to assess the students and follow up with parents for conversion

• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research

• Ensure that all customer information is properly documented and updated in our CRM system

• Relationship manager for our community, continue to track the progress of students and maintain relationships with parents

POH LI WEN REG NO: R25136683

THE SUPREMEHR ADVISORY PTE LTD EA NO: 14C7279

Role:
Centre Manager (Technology Education Courses / Up to $4000)

• Salary: $3500 - $4000
• Working hours: Mon, Tue, Fri, Sat n Sun | Off days: Wed-Thu |9am-6pm
• Location: Novena, Bukit Panjang and Tampines

Summary:

we take pride in providing top-notch technology education courses to equip every child with programming knowledge and empower them to create change. If you’re keen to be part of a dynamic team in a fast-growing start-up, join our Operations team to be hands-on from day one and work closely with our founding team. This role will expose you to daily operations of managing an ed-tech start-up and facilitate the smooth delivery of our coding programs to students in local and international schools.

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents
• Share the vision and recommend suitable coding programs for students
• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
• Maintain customer relationships and build a strong community. Act as parents’ advocate and manage relationships with them
• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
• Work with the teaching team to assess the students and follow up with parents for conversion
• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
• Ensure that all customer information is properly documented and updated in our CRM system
• Relationship manager for our community, continue to track the progress of students and maintain relationships with parents

✅ Wee Yuan Huan

✅ Reg No: R21100383

✅ The Supreme HR Advisory Pte Ltd

✅ EA No: 14C7279

Centre Manager

• Salary: $3500 - $4000
• Working hours: Mon, Tue, Fri, Sat n Sun | Off days: Wed-Thu |9am-6pm
• Location: Novena, Bukit Panjang and Tampines

Summary:

we take pride in providing top-notch technology education courses to equip every child with programming knowledge and empower them to create change. If you’re keen to be part of a dynamic team in a fast-growing start-up, join our Operations team to be hands-on from day one and work closely with our founding team. This role will expose you to daily operations of managing an ed-tech start-up and facilitate the smooth delivery of our coding programs to students in local and international schools.

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents
• Share the vision and recommend suitable coding programs for students
• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
• Maintain customer relationships and build a strong community. Act as parents’ advocate and manage relationships with them
• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
• Work with the teaching team to assess the students and follow up with parents for conversion
• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
• Ensure that all customer information is properly documented and updated in our CRM system
• Relationship manager for our community, continue to track the progress of students and maintain relationships with parents

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Responsibilities

• To lead, manage, drive the Operations/Projects for  Managed Services outsourcing client assigned.

• The Service Delivery Manager is responsible for managing all aspects of day-to-day Service Delivery Support.

• The Service Delivery Manager will work closely with all operational areas of their assigned accounts/business units, in particular with all Lines of Service.

• Ensure Incident Management processes are followed effectively (ie SRT’s escalation andnotification).

• Process management and co-ordination for PIR’s and RCA’s for incidents affecting their respective customers, in conjunction with the  Problem Management, ensuring the appropriate  Business implement actions to prevent reoccurrences of the same issue.

• Monitor and Manage Service delivery and Service Level Agreements ensuring that obligations are issues escalated and prioritized.

• Coordinating Change Management activities as required.

• Identify, implement and drive service improvements to increase customer satisfaction.

• Forecast resource demand to ensure Business can plan and effectively deliver end-to-end services with minimum resource requirement. Interpret and plan projects and workload forecasts on an ongoing basis.

• Service Delivery Manager is accountable for account service problems and prioritization of work requests for their monitoring specific customers.

• Work with Business to integrate new, enhanced and existing service offerings for the account.

• The Service Delivery Manager may supply input to the customer Annual Technology Plan.

• Assist with providing the customer IS team and LOS with relevant reporting and trend analysis statistics to pro-actively support and improve the customer business.

• Understand Technical setup of the Client and provide technical inputs to manage existing with continuous improvement/enhancement required.

Requirements

• Minimum - Bachelor’s Degree in Information Technology/Information Systems/Computer Science, Business IT or other equivalent university degree.

• At least 5 – 6 years of IT Outsourcing experience in the combination of the following fields:

  • Technical Infrastructure implementation,

  • Project management skill set,

  • A full and broad understanding of the IT Outsourcing Services and operation coordination skill set

  • People management skill set

Shortlisted candidates will be offered an Agency Contract.  Agency Contract duration is till 31 March 2027

Licence no: 12C6060

Centre Manager

• Salary: $3500 - $4000
• Working hours: Mon, Tue, Fri, Sat n Sun | Off days: Wed-Thu |9am-6pm
• Location: Novena, Bukit Panjang and Tampines

Summary:

we take pride in providing top-notch technology education courses to equip every child with programming knowledge and empower them to create change. If you’re keen to be part of a dynamic team in a fast-growing start-up, join our Operations team to be hands-on from day one and work closely with our founding team. This role will expose you to daily operations of managing an ed-tech start-up and facilitate the smooth delivery of our coding programs to students in local and international schools.

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents
• Share the vision and recommend suitable coding programs for students
• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
• Maintain customer relationships and build a strong community. Act as parents’ advocate and manage relationships with them
• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
• Work with the teaching team to assess the students and follow up with parents for conversion
• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
• Ensure that all customer information is properly documented and updated in our CRM system
• Relationship manager for our community, continue to track the progress of students and maintain relationships with parents

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Lead and provide executive-decision making in all clinical and programme matters in SBP, including overseeing and refining the delivery of trauma-informed social work, counselling, psychological services, and programmes to ensure high standards of case management, therapeutic work and programmes and services, with the objective of ensuring the safety and mental well-being of all residents in SBP and upholding quality of service delivery.  

Social Work, Counselling, Programmes and Psychological Services

• Work with SW and Child Development (CD) Team Leads to manage, supervise and appraise their teams in service delivery of case work/counselling/psychological services/  programmes/services to provide the best possible preventive, developmental and therapeutic interventions appropriate for each SBP resident.

• Work with SW and CD Team Leads to develop and implement capability development plans for and with reportees, including development of work objectives and professional learning goals and activities.

• Support in manpower /leadership needs of these teams whenever necessary to ensure a smooth transition of job functions and continued quality of service delivered. 

• Collaborate with service teams to develop and refine policies, protocols and practices related to (i) Case Management, (ii) Family work (iii) Programme Implementation (including Volunteer Management) (iv) Post Discharge Follow-up.

• Lead capability building by developing professional competencies for relevant staff members to meet service outcomes, including conducting in-house training programmes and/or coordinating external training platforms where necessary.

• Equip staff team with knowledge and skills to prevent and manage crises that may threaten the physical/ psychological safety and well-being of residents and staff in the Home. (e.g. mental health support, reflective practice, self-care)

• Ensure timely submission of relevant reports and statistical returns (eg. RC5 reports, APDW, monthly reports, incident reports) on client-related information to various stakeholders, and identify key trends and gaps to recommend service improvements.

• Oversee the running of the Individualised Care Plan Meetings to ensure compliance with the regulatory requirements to have minimally twice a year case review on the intervention directions of each resident.
  

Development of Trauma-informed Care in SBP

• Lead the development of cultivating and sustaining a trauma-informed care milieu within the Home, using the TI-PBIS model and other suitable approaches.

• Supervise and provide guidance on TI-PBIS implementation

• Lead collaborations with multi-disciplinary team (i.e. Residential Care, Child Development and Social Work Teams) to integrate best clinical practices in day-to-day service operations at SBP i.e. supporting the regular conducting of Home-In-Home meetings, incident reviews.
  

Meeting Standards of Care

• Ensure implementation of good standards of care in SBP and timely administrative submissions on client-related statistics and documentations.
  

Overall Administration and Operations

• Recommend revisions to standard operating procedures (SOP) documents and key performance indicators to ensure continuous service improvements.

• Ensure relevant documentation and periodical reports are made to authorities/ COF/ CICSC.

• Responsible for any other tasks assigned by Head of Home and Group Lead.
  

Competencies required

Functional/Technical Competencies

• Tertiary qualifications in Social Work, Counselling, Psychology or related discipline;

• Supervisory and/or management experience in social service settings;

• Experience in working with vulnerable children and families will be an added advantage
  

Generic Competencies

• Demonstrate personal integrity and accountability

• High level of emotional resilience and ability to manage crises in high-stress environments with composure and empathy

• Good communication and interpersonal skills

• Strong leadership qualities and skills to coach and build high-performance teams

• Strong analytical reasoning, writing skills and sound abilities in strategic planning

• Provides strong, independent technical leadership to technical personnel.
• Lead, design and performs method development and validation of new test procedures for incoming projects.
• Functions as Technical Reviewer for A2LA accredited tests and non-accredited tests.
• Evaluates analytical results to form interpretations of data and renders scientific opinions for client-driven projects.
• Serves as subject matter expert in area of specialization, established standards for regulatory compliance.
• Serves as technical liaison with Customers with regards to technical services and performs Customer Site Visits where required.
• Prepares documents including methods, procedures, standard operating procedures, study protocols, summary reports.
• Assures that SOPs are in accordance to ISO 17025, cGMP and other regulatory requirements.
• Provides problem-solving skills for test procedures and investigations within laboratory unit.
• Responsible for notifying Quality Assurance and Senior Management of any compliance deficiencies or concerns in timely manner.
• Monitor all proficiency-based testing and ensure compliance.
• Participates in Internal Quality Audits, System Audits, Audits conducted by external agencies and Regulatory Authorities.
• Participate in quarterly management review.
• Drive process, quality and safety improvement initiatives within the department.
• Provide coaching and mentoring to Technical personnel.
• Supports the Laboratory Manager in all relevant functions

JOB REQUIREMENTS

• Bachelor of Science or related degree, MSc. preferred but not essential.
• Minimum 6 years relevant QC microbiological experience in regulated laboratory, minimum 2 of which should be in a supervisory role.
• Experience in method validation, method transfer, qualifications activities in regulated laboratory.
• Good knowledge of ISO17025, cGMP and other regulatory guidelines.

Office hours, Mon to Fri
Lab Testing MNC

Interested candidates, do submit your resume to : jocelynchan@recruitexpress.com.sg OR telegram @jocelynchan

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R1331820

We are looking for a technically grounded and delivery-focused leader to take end-to-end ownership of our CRM, Customer Communication Platforms, Contact Centre, and Marketing Technology ecosystems. As Technology Delivery Manager, you will lead the delivery of scalable, secure, and integrated customer technology solutions while driving engineering best practices and aligning closely with business stakeholders. This role requires deep expertise in solution architecture, engineering leadership, and platform integration. While your core responsibility is the successful delivery of modern customer and marketing technology solutions, you will also be expected to leverage emerging technologies such as Generative AI where appropriate to enhance productivity, automation, and customer engagement.

Key Responsibilities:

Technology Delivery & Solution Ownership:

• Own the end-to-end design and delivery of solutions across CRM (e.g., Dynamics, Salesforce), customer engagement platforms, marketing tools, and contact center technologies.
• Lead cross-functional engineering teams and oversee delivery across all stages — from discovery and architecture to deployment and optimization.
• Translate business requirements into scalable, integrated technical solutions with a strong focus on performance, data integrity, and maintainability.

Contact Centre Technology Leader:

• Deliver omnichannel contact center capabilities including voice, chat, IVR, and digital touchpoints.
• Drive modernization through AI-based features such as agent assist, sentiment detection, and self-service automation (as applicable).
• Ensure seamless integration between contact center systems, CRM, and knowledge bases.

Customer Communication Technology Leader:

• Lead the development of customer communication strategies across multiple channels (email, SMS, letters, etc.) to ensure consistency, personalization, and a high-quality customer experience.
• Work closely with stakeholders in marketing, customer service, and product teams to align communication strategies with company goals.
• Design the strategy for letter/document generation and maintenance lifecycle.

Engineering Team Leadership:

• Lead, grow, and mentor a team of developers, architects, and DevOps engineers — in-house and partner-based.
• Enforce modern software development practices (CI/CD, test automation, observability, cloud-native design).

Cross-Platform Integration & Data Flow:

• Manage data flow and orchestration across customer-facing systems, ensuring unified customer views and real-time insights.
• Work closely with data, analytics, and compliance teams to ensure alignment with privacy and governance policies.

GenAI (Supportive Scope):

• Explore and pilot GenAI use cases to support customer service (e.g., call summarization, knowledge retrieval), content generation for marketing, and automation of repetitive tasks.
• Partner with enterprise AI and innovation teams to integrate approved GenAI capabilities into existing platforms where it enhances experience and productivity.

Technology Delivery & Project Management:

• Manage and oversee the delivery of customer communication technology projects from inception to implementation.
• Ensure the successful integration of communication platforms with CRM systems, billing systems, and other relevant internal tools.
• Create project timelines, milestones, and budgets, and manage resources efficiently to meet deadlines and quality standards.

Platform Management and Optimization:

• Oversee the configuration, management, and optimization of communication platforms and tools.
• Monitor system performance and user experience to identify opportunities for improvement and efficiency gains.
• Lead efforts to automate communication workflows and processes, improving speed and accuracy while maintaining a high level of customer satisfaction.

Compliance and Regulatory Management:

• Ensure all customer communication adheres to legal and regulatory requirements, including data privacy and security standards (e.g., PDPA, MAS, etc.).
• Implement protocols and procedures to regularly audit and review customer communications to maintain compliance.

Required Experience & Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
• At least 10 years of experience in technology delivery with strong architectural, engineering, and platform leadership experience.
• Proven experience with CRM platforms (Microsoft Dynamics, Salesforce), marketing automation tools, and enterprise integration.
• Strong background in contact center technologies and their integration into broader customer ecosystems.
• Experience managing large-scale cross-functional technology programs with full accountability.
• Excellent understanding of cloud infrastructure (Azure, AWS), API management, and security principles.

Preferred Qualifications:

• Exposure to customer data platforms (CDPs), journey orchestration tools, and identity resolution frameworks.
• Experience with GenAI tools and frameworks (e.g., OpenAI, Azure OpenAI, Claude, etc.) in applied business contexts.
• Industry experience in telecom, banking, retail, or digital consumer products.
• Certifications in relevant platforms (Dynamics, Salesforce, AWS/Azure, Agile/SAFe).
• Technical Expertise: Strong understanding of communication platforms (email, SMS, letters, etc.), CRM systems, and automation tools. Familiarity with API integrations, content management systems, and related technologies.
• Project Management: Proven experience in managing large-scale projects, with expertise in Agile or Scrum methodologies.
• Communication Skills: Excellent written and verbal communication skills with the ability to engage technical and non-technical stakeholders effectively.
• Problem-Solving: Ability to identify complex issues and deliver innovative solutions that address both customer and business needs.
• Customer-Centric Focus: Passion for improving the customer experience and delivering value through effective communication.
• Preferred Skills:
• Experience with customer communication platforms such as Twilio, Salesforce, and other relevant systems.
• Knowledge of insurance-specific customer communication needs, such as policy letters and payment notifications.
• Experience with data privacy regulations and compliance, particularly in the context of customer communications.
• Experience with customer document platforms such as Pitney Bowes, OpenText, or other relevant systems.

Why Join Us?

• Lead mission-critical customer technology programs with full autonomy and impact.
• Architect and deliver modern platforms that support both operational excellence and personalized engagement.
• Work with a talented team and best-in-class technology stack — with the opportunity to innovate responsibly using emerging tech like GenAI.
• Be part of a transformation journey focused on customer value, intelligent automation, and digital scale.

Join one of Singapore’s most trusted enrichment brands!

Our client is a leading enrichment and tutorial provider that has been helping students shine since 2002. We are looking for passionate and nurturing individuals to join their student care arm, supporting primary school students in both their academic and personal development.

Job Scope:

• Oversee daily centre operations, ensuring consistency, efficiency, and compliance with standards.
• Lead, develop, and manage staff while overseeing administration, finance, and centre performance.
• Ensure safe student transitions, including pick-ups and risk management processes.
• Lead student behaviour management and support staff in handling complex cases.
• Engage parents on student matters and maintain strong communication standards.
• Oversee academic support programmes and ensure quality learning outcomes.
• Maintain accurate records and ensure compliance with internal and regulatory requirements.
• Drive programme planning, innovation, and continuous improvement initiatives.

Job Requirements:

• 4 years of experience in student care, with a minimum of 1 year in supervisory, management or leadership role.
• Patient, responsible, and passionate about working with young children
• Strong communication and classroom management skills

Working Hours: Mon - Fri (10am-7pm)

Working Location: Sengkang/Bukit Batok/Toa Payoh

Salary: $4,000 - $4,500

To apply, kindly click APPLY NOW to submit your latest CV.

We regret that only shortlisted candidates will be notified.

Chan Zi Hui

EA Registration No.: R1220899

EA License No.: 25C2695

Job Description:

Operations & Customer Service

• Oversee daily centre operations, including client registration, record updates, payments, and general housekeeping.
• Prepare materials and support therapists/teachers during sessions when needed.
• Handle enquiries, calls, follow-ups, and appointment reminders to ensure a positive client experience.

Administration & Compliance

• Manage centre inventory and assist in staff meetings.
• Complete required documentation to meet insurance, regulatory, and reporting standards.

Client Engagement & Growth

• Support simple market research and business development activities.
• Build strong relationships with clients, address concerns, and ensure quality service.

Requirements:

• Minimum GCE “O” Level qualification or higher
• Strong interpersonal skills, with a high level of responsibility and punctuality
• Approachable, proactive, and consistent in interactions with children, parents, and colleagues
• Proficient in basic computer skills, especially MS Excel and MS Word and WhatsApp

Interested candidates, please click Apply or send your detailed resume to:

HR@ascendrecruitment.sg

Ascend Recruitment Pte Ltd (EA License No.: 24C2089)

April Lim Pei Ying (Reg. No.: R22110702)

We regret that only shortlisted candidates will be contacted.

As part of the Management team, the Operations Support Services Manager provides end-to-end operational support across the Medical and Dental divisions, covering IT, procurement, inventory management, vendor contracts, projects, and cross-clinic processes. The role is responsible for driving standardization, ensuring regulatory compliance, optimizing costs, and maintaining service continuity across all clinics. It also focuses on monitoring and improving daily clinic operations, enhancing patient experience, and ensuring the smooth and efficient running of all clinic functions. Working under the direction of the General Manager, the Operations Support Services Manager collaborates closely with department heads and clinic managers to support organizational objectives and drive operational excellence.

Job Responsibilities: -

1.    IT Management & Support

• Oversee healthcare systems (EMR/CMS), user access, compliance (PDPA, NEHR, NIR) and cybersecurity.

• Manage IT operations including system upgrades, vendor coordination, troubleshooting, and incident resolution.

• Lead IT projects, enhancements, and reporting (KPIs), ensuring systems align with regulatory and business standards.

• Provide end-user support, training, and ensure smooth day-to-day system functionality.

2.    Procurement & Inventory Management

• Manage end-to-end procurement (consumables, drugs, equipment), including vendor sourcing, contract negotiation, and CAPEX.

• Maintain optimal inventory levels, minimize wastage, and ensure availability of critical supplies.

• Review and evaluate annual contract for clinic equipment and consumables/drugs.

• Oversee administrative team performance and ensure efficient processes across procurement and reporting functions.

• Evaluate contracts and drive cost-effective purchasing strategies aligned with clinical needs.

3.    Projects & Operational Improvement

• Lead clinic projects (e.g., renovations, system rollouts, process improvements) from planning to handover.

• Drive process standardization, SOP updates, and cross-functional training.

• Identify operational gaps, implement improvements, and ensure timely, cost-efficient project delivery.

• Collaborate with stakeholders to resolve issues and enhance workflows across the organization.

4. Team Leadership & Stakeholder Management

• Manage and develop administrative staff, including performance reviews and coaching.

• Collaborate with clinical leaders, clinic managers, and external vendors to support operational goals

Job Requirements: -

• Bachelor’s degree in Information Technology, Healthcare Administration, Business, or related field

• Minimum 5 years of experience in IT management, operations, or healthcare/clinic environment

• Proven experience managing EMR/CMS systems and healthcare compliance (e.g., PDPA, NEHR, NIR)

• Strong knowledge of IT infrastructure, systems implementation, cybersecurity, and vendor management

• Familiarity with systems such as PLATO or similar clinic management software

• Experience in procurement, contract negotiation, and inventory management

• Demonstrated project management experience (system rollouts, renovations, or process improvements)

• Strong troubleshooting skills with ability to resolve technical issues independently

• Experience leading teams, including performance management and coaching

• Excellent stakeholder management and communication skills across all levels

• Experience in data analysis, reporting, and KPI tracking

• Ability to manage multiple clinics or multi-site operations

• Lead daily operations of 3 Centers, manage multidisciplinary teams, and ensure holistic care for clients.
• Oversee assessments, admissions, and reviews; ensure compliance with MOH regulations, nursing standards, licensing, and inspections.
• Plan manpower, manage staffing, and provide coaching, training, and performance support to staff.
• Develop and maintain policies, procedures, and workflows to enhance care delivery and operational efficiency.
• Promote centre services through outreach, events, and partnerships to increase awareness and client enrolment.
• Handle regulatory submissions, workload reporting, and subvention matters.
• Ensure cost-effective use of resources while maintaining quality and productivity.
  

Job Requirements:

• Minimum Diploma in Social Work/Community Care/Gerontology.
• Minimum 6 years experience working in Supervisory.
• Working hours: 5days, 8.30am-6pm

Check out www.abercare.sg for more details

Interested applicants may send in your resume to career@abercare.sg

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Responsibilities

• Review & propose best-practices and enforce IT methodologies & protocols to ensure highest quality of services provided to end users and partners

• Oversee IT support services to ensure issues are quickly responded, escalated and resolved in compliance with IT protocols

• Build-up and manage team of IT support members across the region

• Ensure smooth daily IT operations and monitor up/downtime of critical services

• Build up runbooks and documentations to ensure proper knowledge transfer

• Assist subsidiaries in their daily IT operations

Requirements

• Degree/Diploma in Computer Science or related studies with 8 years or more working experience, out of which more than 5 should be of similar capacity

• Experience as a leader in team building, staff skill development, methodology formulation, training and monitoring

• Hands-on experience in helpdesk ticketing systems like JIRA, ServiceNow, Microsoft Planner, or equivalent.

• Good knowledge of IT auditing and compliance enforcement

• Hands-on experience in desktop support, network infrastructure, Office 365, basic scripting, Microsoft products, Server room & facility health maintenance

• Must have work experience managing team in Retail and/or F&B industry and understand the dynamic job nature within the industry

• Good knowledge of IT store opening and renovation projects

• Good knowledge of one or more of the following systems – POS, ERP, Business Intelligence, eCommerce

• Knowledge or work experience in technical solutioning and development will be advantageous

• Good communications and problem-solving skill

• Team player and be independent in executing work-related jobs.

• Proficient in written and spoken English. Ability to write and converse in Mandarin or French will be advantageous, for communicating with associates in our subsidiaries in France, China.