Lead Innovation. Drive Excellence. Make an Impact.

Are you a passionate leader with a strong technical background in laboratory instruments, analytical equipment, or scientific solutions? Do you thrive in a fast-paced environment where customer satisfaction, operational excellence, and team development are at the heart of success?

We are seeking an experienced Service Manager to lead our Physical Science Service Team and drive world-class technical support for our customers across laboratories, research institutions, universities, pharmaceutical companies, semiconductor manufacturers, and industrial facilities.

What You'll Be Doing

As our Service Manager, you will play a pivotal role in ensuring exceptional service delivery while leading a team of highly skilled engineers and specialists.

Key Responsibilities

• Lead, mentor, and develop a team of Service Engineers and Technical Specialists.
• Manage day-to-day service operations, including installations, preventive maintenance, calibration, troubleshooting, and repair activities.
• Ensure timely resolution of customer issues while maintaining high levels of customer satisfaction.
• Drive service excellence through continuous process improvement and operational efficiency.
• Monitor service KPIs, resource planning, and team performance.
• Collaborate closely with Sales, Application, and Product teams to support business growth and customer retention.
• Manage service contracts, maintenance agreements, and customer escalations.
• Ensure compliance with quality, safety, and regulatory standards.
• Develop strategies to expand service revenue and enhance customer experience.

What We're Looking For

Requirements

• Bachelor's Degree in Physics, Chemistry, Engineering, Instrumentation, Life Sciences, or a related discipline.
• Proven experience in managing technical service teams within scientific instruments, laboratory equipment, analytical instruments, semiconductor equipment, or related industries.
• Strong leadership and people management skills.
• Excellent problem-solving and customer relationship management abilities.
• Experience with service operations, field service management, and technical support functions.
• Strong communication and stakeholder management skills.
• Ability to manage multiple priorities while driving team performance and customer satisfaction.

Why Join Us?

Career Growth & Leadership

Lead a high-performing team while shaping the future of scientific service excellence.

Cutting-Edge Technology

Work with advanced laboratory and analytical technologies that support innovation in research, healthcare, manufacturing, and science.

Meaningful Impact

Help scientists, engineers, and researchers achieve breakthrough discoveries through reliable technical support and service solutions.

Collaborative Culture

Join a dynamic organization that values innovation, teamwork, continuous learning, and professional development.

What We Offer

✔ Competitive Salary & Performance Incentives

✔ Career Development & Leadership Opportunities

✔ Comprehensive Training Programs

✔ Regional Exposure & Collaboration

✔ Supportive and Innovative Work Environment

✔ Opportunity to Work with Industry-Leading Scientific Technologies

If you are ready to take your technical leadership career to the next level and make a meaningful impact in the world of science and technology, we would love to hear from you.

EA License No: 13C6305

Reg. No.: R1981808/JULIE RODRIGUES LUBRIN

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us

Service Engineer (CCTV & Security Systems)

1. Support the leadership of the Airfreight Import Customer Service team

2. Supervise and guide team members handling end-to-end import processes

3. Oversee daily import operations including documentation, coordination with carriers, customs compliance, billing, and job closure

4. Monitor service performance against SLAs and KPIs, escalating issues where necessary

5. Handle complex customer escalations and operational challenges

6. Collaborate with internal teams such as Operations and Customs to ensure smooth shipment execution

7. Support continuous process improvement initiatives and ensure compliance with internal procedures and regulatory requirements

Requirements:

• Supervisory or senior-level experience in airfreight import customer service or operations

• Strong understanding of airfreight import workflows, documentation, and customs requirements

• Good leadership, communication, and problem-solving skills

• Hands-on experience with CargoWise system is preferred
  

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: gs1@talenttradersg.com

EA License No.: 13C6305

Reg. No.: R23117344 (Tiong Tian Ho)

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description:

• Coordinate with customers regarding work plans and service operations
• Coordinate with operations coordinators on job schedules
• Handle and log all incoming customer requests
• Assign and communicate work requests to the operations team
• Maintain and update work orders and scheduling records
• Prepare call reports and summaries, including subcontractor job requests
• Ensure tools and equipment are properly issued, returned, and maintained in good working condition
• Perform data entry and maintain accurate records
• Carry out additional duties assigned by supervisors as required

Requirements:

• Diploma in Business Management any related fields.

• Minimum 1 year of customer support experience.

• Excellent communication and presentation skills

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: gs1@talenttradersg.com;

EA License No.: 13C6305

Registration No.: R23117856 CHOE KIN MUN

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Lead, manage, and oversee the daily operations of the customer support team to achieve high levels of customer satisfaction and operational efficiency.

• Ensure professional and timely handling of customer enquiries, orders, quotations, service requests, concerns, and escalations.

• Communicate proactively with customers and internal stakeholders on order status, shipment updates, potential risks, and recommendations.

• Drive continuous improvement initiatives to enhance service processes, workflows, and overall service quality.

• Coordinate closely with internal departments to ensure timely order fulfilment and effective resolution of customer issues.

• Build and maintain strong relationships with customers, internal stakeholders, and management.

• Maintain accurate customer records, reports, and operational documentation.

• Ensure compliance with company policies, quality standards, and regulatory requirements.

Requirements:

• Diploma or Degree in Business Administration, Engineering, Operations Management, or a related discipline.

• Minimum 5 years of relevant experience in a supervisory, managerial, or leadership capacity within customer support, customer service, sales support, order management, or related functions.

• Experience in the machinery, equipment, manufacturing, engineering, semiconductor, electronics, or technical service industry will be advantageous.

• Strong communication, interpersonal, and stakeholder management skills.

• Customer-focused with a strong service mindset.

• Proven leadership and people management capabilities.

• Strong problem-solving, decision-making, and conflict resolution skills.

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: mailto: gs1@talenttradersg.com

EA License No.: 13C6305

Reg. No.: R23117344 (Tiong Tian Ho)

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

1. Support the leadership of the Airfreight Import Customer Service team

2. Supervise and guide team members handling end-to-end import processes

3. Oversee daily import operations including documentation, coordination with carriers, customs compliance, billing, and job closure

4. Monitor service performance against SLAs and KPIs, escalating issues where necessary

5. Handle complex customer escalations and operational challenges

6. Collaborate with internal teams such as Operations and Customs to ensure smooth shipment execution

7. Support continuous process improvement initiatives and ensure compliance with internal procedures and regulatory requirements

Requirements:

• Supervisory or senior-level experience in airfreight import customer service or operations

• Strong understanding of airfreight import workflows, documentation, and customs requirements

• Good leadership, communication, and problem-solving skills

• Hands-on experience with CargoWise system is preferred
  

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: gs1@talenttradersg.com

EA License No.: 13C6305

Reg. No.: R23117344 (Tiong Tian Ho)

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

1. Support the leadership of the Airfreight Import Customer Service team

2. Supervise and guide team members handling end-to-end import processes

3. Oversee daily import operations including documentation, coordination with carriers, customs compliance, billing, and job closure

4. Monitor service performance against SLAs and KPIs, escalating issues where necessary

5. Handle complex customer escalations and operational challenges

6. Collaborate with internal teams such as Operations and Customs to ensure smooth shipment execution

7. Support continuous process improvement initiatives and ensure compliance with internal procedures and regulatory requirements

Requirements:

• Supervisory or senior-level experience in airfreight import customer service or operations

• Strong understanding of airfreight import workflows, documentation, and customs requirements

• Good leadership, communication, and problem-solving skills

• Hands-on experience with CargoWise system is preferred
  

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: gs1@talenttradersg.com

EA License No.: 13C6305

Reg. No.: R23117344 (Tiong Tian Ho)

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Carry out daily hands-on maintenance and inspections to ensure all assigned tasks are completed in accordance with service requirements, safety standards, and SUBSAFE procedures.
• Perform troubleshooting and rectification of mechanical and marine diesel systems, including removal, servicing, installation, and system tightness testing.
• Conduct joint inspections and acceptance with ship representatives, and coordinate with ship crews to perform functional testing of ship systems.
• Execute replenishment of submarine supplies, including gases, fuel oil, lubricating oil, and hydraulic oil.

Requirements:

• Preferably at least 3 years of relevant working experience; candidates without prior experience are welcome as training will be provided.
• Proficient in the use of mechanical tools and equipment including spanners, ratchet wrenches, lever blocks, and chain hoists.
• Able to read and interpret technical documents such as 2D assembly drawings and schematic diagrams.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume.

EA License No: 13C6305

Reg. No.: R22104949 KOH SHI MIN, JOAN (XU SHIMIN)

For candidates who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Provide technical support for installation, maintenance, and troubleshooting of vacuum and semiconductor processing equipment at customer sites.
• Support and execute Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT) to validate system performance and process requirements.
• Ensure readiness and proper control of service tools, including calibration and compliance with operational standards.
• Prepare detailed service documentation, including maintenance reports, fault analysis, and service logs, in accordance with company procedures.
• Manage engineering documentation, including schematics, P&ID drawings, revision control, and RFIs to support field service operations.

Requirements:

• ITE/Diploma in Electrical, Mechanical, Mechatronics Engineering or related field.
• 1–3 years of experience in equipment servicing, preferably in semiconductor, vacuum technology, or industrial machinery (training can be provided for junior candidates).
• Hands-on, willing to work on-site and travel when required, with basic troubleshooting skills in electrical/mechanical systems.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume.

EA License No: 13C6305

Reg. No.: R22104949 KOH SHI MIN, JOAN (XU SHIMIN)

For candidates who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Carry out daily hands-on maintenance and inspections to ensure all assigned tasks are completed in accordance with service requirements, safety standards, and SUBSAFE procedures.
• Perform troubleshooting and rectification of mechanical and marine diesel systems, including removal, servicing, installation, and system tightness testing.
• Conduct joint inspections and acceptance with ship representatives, and coordinate with ship crews to perform functional testing of ship systems.
• Execute replenishment of submarine supplies, including gases, fuel oil, lubricating oil, and hydraulic oil.

Requirements:

• Preferably at least 3 years of relevant working experience; candidates without prior experience are welcome as training will be provided.
• Proficient in the use of mechanical tools and equipment including spanners, ratchet wrenches, lever blocks, and chain hoists.
• Able to read and interpret technical documents such as 2D assembly drawings and schematic diagrams.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume.

EA License No: 13C6305

Reg. No.: R22104949 KOH SHI MIN, JOAN (XU SHIMIN)

For candidates who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Perform installation, servicing, troubleshooting and commissioning of marine electronics systems such as radar, GPS, AIS, ECDIS, sonar and communication equipment onboard vessels.
• Carry out onboard and site works including cabling, equipment integration, system testing, and sea trials to ensure proper functionality and compliance with technical specifications.
• Diagnose and rectify faults related to navigation and communication systems, including signal issues, power supply, sensor integration and network connectivity.
• Follow safety procedures and maintain basic documentation (e.g. permits, checklists), while liaising with customers and reporting technical issues or defects identified during service.

Requirements:

• Minimum NTC/ITC or Diploma in Electronics Engineering (or equivalent) with at least 5 years of relevant work experience.
• Proficient in computers, electronics, and telecommunication systems.
• Knowledge and experience in marine electronics and the offshore industry will be an added advantage.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume.

EA License No: 13C6305

Reg. No.: R22104949 KOH SHI MIN, JOAN (XU SHIMIN)

For candidates who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities

• Oversee day-to-day operations of the diesel workshop, managing engine repair and overhaul projects for commercial and naval vessels.
• Ensure overhaul processes are executed productively and in compliance with customer specifications, deadlines, and quality standards.
• Supervise and guide engineers and technicians, ensuring adherence to engine protocols, Critical Process Inspections (CPI), task sheets, and workshop procedures.
• Monitor departmental projects to achieve delivery targets while maintaining high levels of quality assurance.
• Enforce yard safety regulations and promote a culture of safety through active leadership and role modeling.

Requirements:

• Diploma or Degree in Marine or Mechanical Engineering.
• 5 -7 years’ experience in shipyards or OEMs specializing in diesel engines.
• Strong knowledge of engine overhauling, applied mechanics, and related systems.
• Hands-on troubleshooting skills in pneumatic, hydraulic, piping, and basic electrical systems.
• Familiarity with engine warranty, claims, and job acceptance processes.
• Proven ability to manage multiple engine repair/overhaul projects and lead teams in both workshop and onboard environments.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume.

EA License No: 13C6305

Reg. No.: R22104949 KOH SHI MIN, JOAN (XU SHIMIN)

For candidates who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Plan and coordinate preventive maintenance and calibration (IMTE) for chemical equipment.
• Prepare approval documents, equipment training guides, government installation applications, and other internal paperwork.
• Spare parts inventory management, including obtaining quotes, price negotiation, and ordering.
• Assist with feasibility studies and planning for new equipment and facility installations.
• Liaise with and supervise contractors for maintenance and repair work.
• Perform hands-on maintenance and basic electrical tasks when required.
• Involve in routine and ad-hoc upkeep of building and utility facilities.
• Support the Technical Department in company EHS activities.

Requirements:

• Diploma or Degree in Electrical & Instrumentation, Mechanical, or Chemical Engineering.
• 2 - 5 years of relevant experience in Chemical industry.
• LEW is an advantage; must have basic understanding of electrical systems/instruments.
• Auto-CAD is an advantage; proficient in MS Word, Excel, PowerPoint.
• Knowledge of EHS issues, ISO14001, ISO45001, and ISO9001.
• Understands Risk Assessment and FMEA.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to engg1@talenttradersg.com

EA License No: 13C6305

Reg. No.: R24121656 (CHEN JING WEI)

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Manage end-to-end sales order processing and ensure timely fulfilment of customer orders

• Prepare full set of export shipping documents, including Commercial Invoice, Packing List, Bill of Lading, Certificate of Origin, FORM E, and related trade documents

• Handle shipping documentation for Letters of Credit (LC) transactions and ensure accuracy with zero discrepancies

• Coordinate with freight forwarders, shipping lines, banks, and internal departments to ensure smooth shipment execution

• Liaise with customers, distributors, and overseas offices regarding order status, shipment schedules, and delivery arrangements

• Ensure all shipping and LC documents are submitted within required timelines

• Resolve customer enquiries promptly and maintain high service standards

• Work closely with Sales, Supply Chain, Logistics, and Finance teams to support daily operations

Requirements:

• Minimum 2 years of Customer Service / Order Processing / Export Documentation experience

• Hands-on experience in preparing shipping documents and handling LC documentation

• Familiar with Incoterms, export procedures, and international trade documentation

• Good communication skills and able to liaise with regional / global stakeholders

• Proficient in Microsoft Office and ERP / SAP systems will be an advantage

Interested applicants for the above advertised position(s), please kindly click the APPLY button below or send in your updated resume to gs1@talenttradersg.com

EA License No.: 13C6305

Reg. No.: R1985956 VIVIEN TAN

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Respond to breakdowns and provide on-site technical and maintenance support
• Carry out routine repairs and troubleshoot installation issues
• Maintain daily transfer records for accurate tracking
• Perform basic cleaning and upkeep of machines
• Assist with ad-hoc machine and parts deliveries as needed
• Assist with office-based system setup
• Unbox, inspect, set up, and test new machines and accessories; handle system setup and documentation
• Coordinate delivery and urgent transfer of aesthetic machines with engineers and sales teams

Requirements:

• NITEC or Diploma in Electrical, Electronics, Mechanical Engineering or equivalent
• Fresh graduates welcome to apply
• Experience in machine delivery and maintenance servicing
• Strong technical troubleshooting and follow-up skills
• Knowledge of laser and aesthetic equipment is an advantageous
• Team player with a responsible attitude and willingness to learn

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to engg1@talenttradersg.com

EA License No: 13C6305

Reg. No.: R24121656 (CHEN JING WEI)

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.