Job Summary
The Senior Analyst, Markets Sales Support, plays a pivotal role in enabling Global Markets Sales teams to deliver exceptional service and operational excellence. Sitting within the Markets Client & Sales Solutions Group (CSSG), the role provides high quality pre trade and post trade support, ensures smooth trade lifecycle execution, and drives continuous improvement across processes, controls, and client engagement.
The role partners closely with Sales, Operations, COO teams, and various internal stakeholders globally to deliver consistent, client centric outcomes and ensure adherence to regulatory and operational risk standards.
Key Responsibilities
• Maintain a strong understanding of Global Markets and the broader CIB client landscape.
• Provide comprehensive pre and post trade support to Global Markets Sales and clients globally.
• Strengthen relationships with Sales teams by delivering proactive, client focused support.
• Drive global consistency by collaborating with hubs (GBS) and regional teams to harmonise processes.
• Continuously adapt to regulatory, infrastructure, and business environment changes.
• Demonstrate a growth mindset, actively identifying areas for enhancement and delivering improvements.
• Champion and execute the vision of the Markets Sales Support function.
• Lead and participate in continuous process improvement initiatives.
• Understand Sales and client requirements to resolve backlog items and operational obstacles.
• Act as the first point of contact for client and Sales queries, including onboarding coordination and operational questions.
• Support Sales on trade lifecycle monitoring/activities (e.g., novation processing, event reporting such as option expiry, fixing notices).
• Support trade booking activities for specific markets and products.
• Collaborate across CSSG, Sales, COO teams, and Operations on new business initiatives, including new product enablement and control design.
• Ensure timely, accurate handling of all queries by engaging relevant teams and driving resolution.
• Coordinate and support client testing for new product rollouts or system changes.
• Analyse MIS data to identify recurring issues, recommend corrective actions, and enhance process reliability.
• Ensure Group Risk Management standards are being maintained / adhered to
• Engage Risk, Legal & Compliance and Operational Risk as appropriate on escalated items relating to Risk Management
• Adherence to Ops Risk Framework standards of implementation and process management:
• Continuous review of procedures and booking model
• All Markets Operations functions and Markets Ops MT
• Markets Sales, Trading & COO
• Finance & Product Controls
• Client Coverage RMs and Client Managers
• Onboarding teams
• Markets and Country / Regional Legal / Compliance
• Other CIB or Bank teams as required to support client initiatives
• Tier 1/Tier Clients in segment and / or region as directed by the client tiering list (owned by Sales COO) and other Markets Clients and segments as required
• Vendors, Market infrastructure and Service Providers (e.g., Murex, FX ALL, BBG, etc.)
• Correspondent Banks, Custodians
• Consultants and Industry / Trade Bodies
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
• Lead the Markets Sales Support team to achieve the outcomes set out in the Bank’s Conduct Principles.
• Embed the Group’s values and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture
Our ideal Candidate
• 5+ years’ experience in Global Markets, Markets Sales Support, Trade Lifecycle, or Markets Operations, ideally in a sales aligned or client facing role.
• Solid understanding of Global Markets products and end to end trade lifecycle, including pre and post trade support and trade booking activities.
• Proven ability to partner with Sales and internal stakeholders (Operations, COO, Risk, Legal, Compliance) to resolve issues and deliver client centric outcomes.
• Strong risk, control, and governance mindset, with experience operating within operational risk frameworks and regulatory standards.
• Track record of process improvement, including analysing issues, using MIS, and driving sustainable enhancements.
• Confident communicator with the ability to influence and challenge constructively across regions in a fast paced, global environment.
• Strong written and verbal communication skills, with proficiency in Excel and PowerPoint
• Bachelor’s degree (or equivalent) in Finance, Business, Economics, or a related field.
Role Specific Technical Competencies
• Communication skills
• Customer Relationship Management
• Product Knowledge
• Problem Solving Skills
• Collaboration
• Ability to Influence
• Time Management
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
