Total 1,766 information technology job vacancies

Support internal IT needs:

• Primary point of contact for end-user computing – user on/off boarding, troubleshooting, and training
• Microsoft 365 tenant administration (Office, Teams, Exchange, Azure AD, etc)
• Monitoring of FFH users/endpoints operational security and compliance via Microsoft Intune
• Manage Microsoft Defender (phishing, malware, risky sign‑ins), implement Safe Links, Safe Attachments, and security hardening, investigate alerts and suspicious activities
• First level support for office network (Corp & Guest wi-fi networks, router admin, VPN admin)
• Procurement/management of IT assets such as laptops and mobile devices
• Liaise with and manage 3rd party IT software/hardware/services vendors
• Support and troubleshoot audio visual equipment such as projectors, AV systems.
• Support with regular IT subscriptions invoice reviewing and payment process
• Ad hoc support on internal FFH IT projects

Support internal Operations needs:

• Premises and physical security – CCTV and access card system monitoring and administration
• Business Continuity measures planning and execution
• Ad hoc support on internal FFH Operational/Admin initiatives

*Seeking for a talent who has minimum 6 years of experience handling Banking/Financial services’ IT Risk/Cyber security/Information security/Governance risk including 3 years of hands-on IT technical security/security operations*

THE COMPANY
With their reputable brand and commitment to their clients, this company is increasing their operations in the region. They seek an IT Risk/Cyber Security/Information Security Manager to be part of their team.

JOB RESPONSIBILITIES

• Perform Level 2 IT risk/Cyber security/Information Security or governance risk
• Handle IT regulatory compliance (MAS TRM and information security)/security risk framework
• Handle Incident Oversight and root cause analysis & Control Validation
• Prepare Risk Register, Reporting & Adversarial Attack Simulation Exercises to assess the effectiveness of security controls and detection capabilities
• Provide IT security advisory
• Work closely with other business stakeholders etc.
• Any other adhoc duties

JOB REQUIREMENTS

• Degree in IT/Information Technology/Information Security/Computer Science or any other relevant IT education
• Has a recognised information security certification such as CRISC, CISSP, or equivalent
• Minimum 6 years of experience handling Banking/Financial services’ IT Risk/Cyber security/Information security/governance risk including 3 years of hands-on IT technical security/security operations
• Solutions-oriented, friendly, helpful, resourceful and able to multi-task

If you would like to explore this opportunity, please email your resume in Microsoft Word format to marie@resolutehunter.com

We thank you for your interest and will contact shortlisted candidates for more detailed discussion.

For more job opportunities, please visit our website https://resolutehunter.com

EA Licence 18C9105 
EA Reg R1105305

GIC is one of the world’s largest sovereign wealth funds. With over 2,000 employees across 11 locations around the world, we invest in more than 40 countries globally across asset classes and businesses. Working at GIC gives you exposure to an extraordinary network of the world’s industry leaders. As a leading global long-term investor, we Work at the Point of Impact for Singapore’s financial future, and the communities we invest in worldwide.

Technology Group
We experiment, design, and lead a 24×7 global business where we support core capabilities in asset management, trading, investment operations, and risk management. We deliver secure, reliable, and integrated solutions, and provide insights on new, and emerging technologies. 

What impact can you make in this role?

The Senior Vice President, Operational Service Delivery will lead global service delivery coordination across the Global Infrastructure Command Centre. The role is responsible for ensuring seamless operational execution across internal infrastructure teams, managed service providers (MSPs), and technology product teams.

This leader will act as the operational integrator across the infrastructure estate—ensuring reliable service delivery, disciplined operational governance, and predictable execution of operational change initiatives across data centres, networks, cloud platforms, end-user services, and cybersecurity product operations.

Operating within a highly regulated institutional environment, the role will ensure that operational delivery aligns with enterprise risk standards, service level commitments, and strategic transformation initiatives.

The position requires a leader capable of coordinating complex global delivery models, driving accountability across internal and vendor teams, and scaling operational maturity across multiple technology domains.

What will you do as SVP, Operational Service Delivery & Command Center Operations

Global Operational Service Delivery

• Lead operational service delivery governance across the global infrastructure estate, ensuring consistent execution and service reliability across:Data centre and compute infrastructureStorage and backup platformsDatabases, Data Platforms and Application PlatformsEnterprise networks and connectivityCloud infrastructure platformsEnd-user technology and collaboration servicesCybersecurity product operations

• Establish structured operational coordination between internal engineering teams, command centre operations, and managed service providers to ensure seamless service delivery.
• Drive accountability for operational performance against service level agreements, operational metrics, and service reliability targets.

Command Centre Operational Coordination

• Act as the primary operational delivery lead within the Global Command Centre.
• Ensure the command centre functions as the central hub for:Cross-platform operational coordinationIncident and operational response managementService restoration and recovery oversightOperational readiness and production stability
• Work closely with Major Incident Management and Site Reliability Engineering functions to ensure rapid issue triage, escalation management, and root cause remediation.

Managed Service Provider Governance

• Provide senior operational oversight for global MSP relationships supporting infrastructure operations.
• Key responsibilities include:Partner with internal stakeholders ( TG, VG, finance and risk teams)  to align MSP performance and delivery outcomes with organizational objectives.Lead day to day governance of MSP adherence to contractual service levels, operational performance targets and compliance obligations.Monitor service credits, contractual obligations and change requests to ensure accountability and cost efficiency in managed service arrangements.Serve as the key escalation point for operational issues, ensuring proactive communication, resolution ownership and adherence to escalation protocols.Driving continuous improvement initiatives with MSP to enhance service quality, automation and operational resilience.Partner with Service Management and Vendor Governance functions to improve operational outcomes and optimise vendor performance.

Operational Programme and Change Execution

• Oversee the execution of operational transformation initiatives impacting infrastructure operations.
• This includes:Operational readiness for new infrastructure capabilitiesProduction rollout coordinationOperational change governanceTransition of new platforms into steady-state operations
• Ensure new capabilities are operationally integrated into the command centre with clear support models, runbooks, monitoring coverage, and escalation pathways.

Operational Risk and Control Environment

• Ensure infrastructure operations adhere to enterprise risk, compliance, and resilience standards.
• Responsibilities include:Establishing strong operational controls across service delivery processesEnsuring operational resilience and recovery preparednessPartnering with cyber and risk teams on operational risk mitigationMaintaining operational audit readiness
• Promote disciplined operational processes aligned with enterprise IT service management frameworks.

Service Performance & Operational Analytics

• Drive transparency and accountability through robust operational metrics and reporting.
• Develop and maintain executive-level reporting across:Service availability and reliabilityIncident trends and root cause patternsMSP performance metricsOperational efficiency indicators
• Partner with data and analytics teams to develop dashboards that provide actionable insights into operational performance across the infrastructure estate.

Cross-Functional Leadership

• Collaborate closely with:Infrastructure engineering leadersCybersecurity product teamsService management and major incident management teamsSite reliability engineeringVendor governance functionsEnterprise architecture and transformation teamsApplication Development and Application Support Teams
• Act as a senior operational leader capable of aligning multiple teams to deliver reliable and resilient technology services globally.

What qualifications or skills should you possess in this role?

• 15+ years of experience in global technology infrastructure operations or service delivery leadership
• Proven leadership in large-scale infrastructure environments spanning multiple technology domains
• Experience managing operational delivery across managed service provider models
• Deep understanding of enterprise infrastructure operations including data centre, networks, cloud, and end-user services
• Experience operating within highly regulated financial institutions or comparable environments
• Leadership experience within a global command centre or network operations centre environment
• Experience implementing operational maturity frameworks such as ITIL or SRE-aligned operational models
• Exposure to large-scale infrastructure transformation initiatives
• Strong background in vendor governance and operational performance management

Work at the Point of Impact
We need to be forward-looking to attract the right people to help us become the Leading Global Long-term Investor. Join our ambitious, agile, and diverse teams - be empowered to push boundaries and pursue innovative ideas, share your views, and be heard. Be anchored on our PRIME Values: Prudence, Respect, Integrity, Merit and Excellence, which guides us in how we make our day-to-day decisions. We strive to inspire. To make an impact. 

GIC is a Great Place to Work

At GIC, our offices are vibrant hubs for ideation, professional growth, and interpersonal connection.  At the same time, we believe that flexibility allows us to do our best work and be our best selves.  Thus, our teams come into the office four days per week to harness the benefits of in-person collaboration, but have the flexibility to choose which days they work from home and adjust this arrangement as situational needs arise. This role will be in our Tampines Office. 

GIC is an equal opportunity employer 
As an employer, we passionately believe every individual brings with them unique diversity of thought and perspectives to meaningfully enrich perspectives of GIC teams to drive competitive performance. An inclusive environment yields exceptional contribution.

Learn more about our Technology Group here: 
https://gic.careers/group/technology-group/

To be considered for the role, please submit a formal application through the GIC Careers site at:

https://careers.gic.com.sg/job-invite/17065/

Responsibilities:

Operational Support & Reporting

·        Prepare project status reports, management reports, and dashboards for all scope areas (projects, operations, risk, vendor management).

·        Deliver ad hoc reports for urgent leadership decisions and audits, ensuring clarity, accuracy, and actionable insights.

·        Track operational metrics (e.g., SLAs, incident/defect rates, lifecycle KPIs) and provide insights for decision-making.

·        Maintain reporting cadences and data quality standards; automate recurring reports where feasible.

·        Support process standardization and governance across technology operations, including documentation, templates, and SOPs.

Audit & Risk Management

• Manage internal and external audits and reviews, including GRC updates, RFIs, and audit observations.
• Provide risk oversight and governance for technology domains.
• Lead audit readiness activities: evidence management, engagement coordination, remediation tracking, and closure.
• Monitor risks and track resolution of issues from breaches, incidents, reviews, and inspections; ensure timely updates and escalations.
• Maintain knowledge artifacts: playbooks, control catalogs, FAQs, and micro-learning content.
•  

Digital Workplace & Vendor Management

• Oversee TPRA, vendor management, BCM, annual KRCSA, and risk reduction initiatives.
• Manage technology asset lifecycle (hardware, software, licenses): refresh planning, obsolescence tracking, and decommissioning.
• Coordinate procurement operations and vendor/contract enablement: intake, sourcing, onboarding, renewals, and compliance.
• Partner with Vendor Management to track performance, SLAs, and contract obligations; support third-party risk assessments.

Technology Governance & Vulnerability Management

• Oversee vulnerability management, remediation, and ISRA renewals.
• Liaise with application domains on ORSA submissions, including obsolescence scope, budgeting, and delivery timelines.
• Act as liaison for Tech Obsolescence task force and provide reporting.
• Manage RTB Capex projects: budget tracking/approval, memo approvals, and escalation handling.

Key Deliverables

• Management reports and dashboards for leadership and governance (including ad hoc requests).
• Operational reporting with actionable insights.
• Governance dashboards and risk reduction plans.
• Compliance evidence (audit reports, remediation tracking, certification renewals).
• Security assessment reports and vulnerability test results.
• Lifecycle and obsolescence compliance validation.
• Procurement documentation and vendor performance tracking.

Requirements:

Core Skills & Competencies

·        Operational Reporting: KPI design, data quality, dashboarding, storytelling with data.

·        Risk & Controls: Control design/effectiveness, risk assessments, issue management.

·        Audit Readiness: Evidence management, walkthroughs, remediation tracking, stakeholder coordination.

·        Process Governance: SOP creation, standardization, continuous improvement.

·        Vendor & Asset Management: Lifecycle planning, procurement coordination, third-party risk awareness.

·        Stakeholder Management: Cross-functional orchestration, facilitation, conflict resolution.

·        Tools: Power BI, Excel (advanced), Jira, SharePoint/Confluence.

Education:

·        Bachelor’s degree in a relevant discipline (CS, IT, Info Systems, Cybersecurity, Engineering)

·        Preferred: Enhanced Credentials: Industry-recognized certifications such as CISA, CISM, CISSP, etc)

·        At least 8-12 years’ relevant experience preferably in a Finance Institution.

Essential:

Experience

8–12 years in technology operations, risk/governance, or PMO support roles within banking or large enterprise environments.

1. Operational Reporting & Data Analysis

·        3–5 years’ experience in preparing management reports, dashboards, and KPIs.

·        Strong ability to interpret complex operational data and present it in a clear, concise, and actionable format.

·        Experience with ad hoc reporting under tight timelines for senior leadership.

2. Risk & Audit Management

·        Hands-on experience in audit readiness, evidence management, and remediation tracking.

·        Familiarity with risk frameworks, issue management, and compliance processes.

·        Exposure to GRC tools and regulatory requirements in technology or banking environments.

·        CISSP or CISA certification preferred

3. Vendor & Procurement Management

·        Preferably with experience in vendor lifecycle management, including onboarding, renewals, and performance tracking.

·        Knowledge of procurement processes, contract compliance, and third-party risk assessments.

4. Technology Lifecycle & Governance

·        Understanding of technology asset lifecycle (hardware, software, licenses), refresh planning, and obsolescence tracking.

·        Experience supporting vulnerability management and compliance validation.

5. Tools & Technical Skills

·        Proficiency in Power BI, advanced Excel (pivot tables, macros), Jira, and SharePoint/Confluence.

·        Ability to automate recurring reports and maintain data quality standards.

6. Stakeholder Management

·        Experience working in cross-functional teams and managing multiple priorities.

·        Strong communication skills for presenting data to senior leadership.

Key Domain/ Technical Skills:

·        Proficiency in Power BI, advanced Excel (pivot tables, macros), Jira, and SharePoint/Confluence.

• Ability to automate recurring reports and maintain data quality standards

·        CISSP or CISA certification preferred

☑ Good Bonuses

☑ Near MRT

☑ Family Friendly Environment

Job Description:

• Maintain and enhance IT policies, processes and controls to ensure regulatory compliance and effective risk management.
• Lead end-to-end IT audits and regulatory inspections, including response coordination and remediation tracking.
• Assess control gaps against MAS guidelines and monitor corrective actions with stakeholders.
• Provide guidance on IT risk matters and update management on audit and regulatory developments.

Requirements:

• At least 5 years of experience in IT governance, audit, technology risk or IT compliance.
• Strong understanding of MAS TRM and relevant IT governance frameworks (e.g. NIST, ISO 27001).
• Experience in managing IT audits and engaging regulators such as the Monetary Authority of Singapore.

To apply, please include the following details inside your CV for faster processing:

• Reasons for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

Loh Puay Hwee David

EA License | 24C2215

EA Registration Number | R1766892

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

As a Technology Support II team member in International Consumer Banking, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. You will respond to and manage high-impact incidents, ensuring timely resolution and transparent communication with stakeholders, while supporting the Problem Management lifecycle to minimize repeat incidents and enhance operational resilience.

Job Responsibilities

• Respond to incident escalations from squads, vendors, and business operations, taking ownership of the incident management process and driving it through to resolution.

• Assess and prioritize multiple incidents based on customer, business, regulatory, reputational, and financial impacts.

• Maintain authoritative incident timelines throughout the lifecycle of each major incident.

• Communicate incident status, resolution, and impacts clearly to internal and external stakeholders.

• Facilitate timely communications with customers using our communication tools.

• Support the Problem Management lifecycle by assisting with root cause analysis documentation and helping ensure corrective action plans progress to closure.

• Partner with engineering, SRE, operations, risk, compliance, and vendor teams to support long-term solutions.

• Support weekend coverage as part of a rotating shift-based schedule.

Required Qualifications, Capabilities, and Skills

• Bachelor’s degree in computer science, Cybersecurity, Data Science, or related disciplines

• 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.

• Experience managing incidents in high-availability, high-transaction environments.

• Strong real-time communication skills under pressure, including the ability to convey technical information clearly to diverse audiences.

• Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud.

• Ability to triage and manage multiple simultaneous incidents, prioritizing by impact.

• Familiarity with Information Technology Infrastructure Library (ITIL) framework practices, especially Incident, Problem, and Change Management.

• Ability to work methodically and calmly under pressure, collaborating to deliver optimal outcomes.

• Proficiency with collaboration and workflow tools such as Jira, Confluence, and customer communication tools.

• Working knowledge of IT Service Management platforms like ServiceNow.

Preferred Qualifications, Capabilities, and Skills

• Prior experience in Major Incident Management or Command Centre operations.

• Exposure to root cause analysis methodologies and evidence-based analysis.

• Strong analytical and critical thinking skills.

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=55673e3df12b5a3d90ddaedb0ec42d2f

About the job

Reporting to the Head of Digital Transformation & Data (DT&D), the successful candidate will be responsible for the following:

Use case identification and prioritisation

• Identifying and prioritising digital transformation use cases that deliver clear business value.
• Engaging with business users across the Company and the IT team to identify challenges and improvement opportunities, and translating them into clear problem statements and outcome-based initiatives.
• Supporting prioritisation of initiatives based on value, solution complexity, technology readiness, and strategic alignment.

Solution design and architecture alignment

• Ensuring proposed solutions align with the Company’s enterprise architecture, application landscape, and data strategy.
• Leading early solution design discussions to agree on the most appropriate technology, solution approach, and implementation plan.
• Providing solutions and architecture oversight across digital initiatives.

Vendor selection

• Leading vendor evaluations and providing input into vendor selection decisions.
• Ensuring vendor scope of work, proposed cost, and contract terms are consistent with Company standards and the agreed solution design.
• Facilitating and obtaining necessary internal management approvals for projects.

Project enablement and oversight

• Enabling project managers to focus on delivery by providing a strong pre‑project definition and solution readiness.
• Providing ongoing guidance during delivery on scope interpretation and solution consistency.
• Identifying and escalating risks relating to scope creep, architectural misalignment, or delivery feasibility.
• Promoting structured, transparent, and repeatable delivery best practices across initiatives.

Cross-functional collaboration

• Supporting cross‑functional discussions and problem-solving for initiatives that cut across departments.
• Managing communication consistency across digital initiatives.

Requirements:

• Bachelor’s degree in Information Systems, Computer Science, or related field. A master’s degree is an added advantage.
• Minimum ten years of experience in enterprise technology, with a track record of leading in-house transformation initiatives covering solution design, enterprise architecture, and delivery.
• Preferred certifications include TOGAF (or equivalent Enterprise Architecture) and project delivery certifications like PMP or PRINCE2.
• Strong experience operating at the interface of business, IT, and vendors.
• Proven experience shaping initiatives in early phases of the project (use cases, solution options, business cases).
• Experience supporting vendor selections, vendor evaluations, and contract scope definition.
• Experience working with enterprise systems (ERP, business applications, data platforms, and integration tools).
• Good understanding of enterprise architecture and solution design principles.
• Strong understanding of project governance frameworks and delivery methodologies.
• Effective stakeholder management and communication skills.
• Ability to operate independently, with sound judgement and pragmatic decision‑making.
• Demonstrate the Company’s core values of Integrity, Teamwork, Accountability, Agility, and Ambition.

KPMG has a strong SAP Digital Transformation team in this region, and we are assisting several clients with End-to-End business transformation initiatives enabled by SAP solutions. Our practice is further expanding, and we are currently seeking a Senior SAP FICO Consultant + Solution Architect to join our team. You are responsible to be leading the design and implementation of SAP solutions to meet the client’s business needs. You will be expected to understand business requirements and translate them into technical solutions using SAP technologies. This position is based in Singapore.

Responsibilities:

• Lead the design and architecture of SAP solutions, ensuring alignment with business objectives
• Develop technical specifications and design documents for SAP projects, including customizations and integrations
• Lead and mentor SAP development teams, providing technical leadership and support throughout the project lifecycle
• Contribute to SAP solutioning in pre-sales and project phases
• Engage with customers for scoping and requirements
• Support proposal preparation, analyse customer needs, and independently manage client relationships
• Take charge of proposals, ensuring alignment with sales strategy
• Communicates effectively with stakeholders and team members
• Builds a close working relationship with clients to enhance the image of the KPMG

The ideal candidate should possess:

• Bachelor's degree from an accredited college or university is preferred
• Minimum of 12-15 years of SAP solution architect experience
• Experience in ECC to SAP S4 Hana migration
• Experience in leading BPR or Blueprint design – not just team lead role
• Deep functional domains knowledge in SAP FICO
• Functional experience in SAP FICO
• Proven track record of successfully leading SAP implementation or migration projects
• Ability to understand business processes from a customer perspective
• Self-motivated and have the ability to deliver results and meet timelines with minimal direct supervision
• Ability to effectively develop presentations and present ideas and proposals to all levels of management
• Excellent verbal/written communication, collaboration, analytical and presentation skills

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.

KPMG is assisting several clients with End-to-End business transformation initiatives incorporating SAP Products. Our practice is further expanding, and we are currently seeking a SAP FICO Consultant to join our team.

Responsibilities:

• Designing and configuration of financial modules which includes
  FI - General Ledger (GL), Accounts Receivable (AR), Accounts Payable (AP), Banking, Tax, Asset Accounting (AA)
  CO - Costing, Internal Orders, Profit Center Accounting, Cost Center Accounting, Profitability Analysis, Project Systems (PS), Settlements, etc
• Conduct workshops for requirement gathering related to FICO, update business blueprint, Deliver test scripts for unit, Integration testing and UAT
• Preparation of functional specifications for the developers in view of business requirements and co-ordinating with development team for unit testing
• Handling functional testing, integration testing and User Acceptance Tests (UAT)
• Create documentations as defined in the deliverable lists, configuration documents, training documents, etc
• Conducting end-user training sessions
• Support cutover activities, go-live, post go-live support for the resolution of issues as per SLA
• Provides management with regular project updates, creates, and maintains trusting relationships, identifies, and manages project issues, identifies project risks early and assists by providing prudent and timely recommendations for risk response
• Partners with various functional and technical teams within the SAP program
• Communicates effectively with stakeholders and team members
• Reports on the status, issues, key activities, and any changes to the charter of the overall project
• Builds a close working relationship with clients to enhance the image of the KPMG

The ideal candidate should possess:

• Bachelor's degree from an accredited college or university is preferred
• Minimum of 1 year of relevant experience
• At least 1 full cycle implementation experience
• Excellent verbal/written communication, collaboration, analytical and presentation skills
• Self-motivated and have the ability to deliver results and meet timelines with minimal direct supervision
• Ability to effectively develop presentations and present ideas and proposals to all levels of management

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.

·      Understands and translatesthe Entities and programmes (here after referring as RE) operational, tactical, and strategic needs for IT matters,and works closely with REs to plan for their IT needs. 

·      Plans, facilitates andexecutes continuous communication with REs, advising,sharing updates and obtaining feedback in areas such assecurity, policies and user experience, and works with the relevantITSS branches, to enhance awareness at the REs. 

·      Plans and operationalises processimprovement to engage and collaborate with REs on ITinitiatives, policy and compliance, IT related matters, ITbudget management and managing the RE’s IT needs. 

·      Performs the role of project managerin managing the implementation of IT solutions to complywith corporate directions, or to meet the RE’s business/ operationalrequirements independently. 

Roles and responsibilities 

IT Infrastructure: 

·      Basic understanding of networksetup. 

·      Be able to propose and setup ITsolutions to comply with corporate directions, like VirtualMachines, Data Storage system, SingAREN, etc. 

·      Be familiar with IT systems,platforms, and data centre operations to support corporate services. 

·      Be familiar with IT Servicedesk process and monitor tickets’ status. 

·      Be familiar with ITSS serviceoffering and translate to requirement needed by RE. 

·      Be familiar with IT policies andWhole of A*STAR system register. 

·      Help to ensure REs complywith all IT PSPG (Policies, Standards, Procedures andGuidelines), examples are IM8, A*STAR IT Policies, End-user Acceptable UsePolicies, etc.  

·      Effective Communication: Ensuretimely and intelligible responses to users. Act as a translation layer,explaining complex IT policies in simple terms to researchers and Researchinstitute management.

Explore New IT Technologies: 

·      To keep abreast with new ITTechnologies and strategies by attending courses, seminars andconferences. 

·      To conduct Proof-of-Conceptactivities with IT vendors and ITSS teams, to identify and exploitnew capabilities and features of emerging IT technologies,to assist in digitalization efforts of the REs to improvethe entities’ productivities and better use of resources.

Engagement Approach – Creating Value for Entities​: 

·      Develop deep domain knowledge ofthe REs. 

·      Ability to be proactive and adaptableto changes. 

·      Work closely with otherdivisions/entities to understand the different prioritiesand align the interest of REs to these priorities. 

·      Be a trusted partner and single pointof contact for REs IT needs. 

·      Sharing and adopting of new ITinitiative and drive cybersecurity awareness. 

·      Regular cadencewith REs management 

·      Bethe bridge between REs and ITSS functional team. 

·      Demonstrates high EQ in managingcomplex stakeholder relationships, balancing strict corporate compliance withthe flexibility required for users.

·      Service Orientation, StakeholderNegotiation, Crisis Management, and Urgency Prioritization.

Next Step: Ifinterested, you can click on “Apply here” or write an e-mail to dimple.jain@adecco.com with your updated resume.

Dimple Jain

EA LIcence No.91C2918

Personnel Registration No.  R22107270

Location: Pioneer

Duration: 10 months contract

Salary: Up to $5000

Job Responsibilities:
● Drive the development of course-related materials, learning resources and project documentation in collaboration with project co-leads and team members.

● Review, organise and update course-related materials to ensure quality, consistency and readiness for implementation.

● Develop, format and quality-assure learning and assessment materials to ensure clarity, consistency and alignment.

● Develop and refine digital learning materials and simple multimedia resources where required.

● Coordinate meetings, document key discussions, track follow-up actions, and maintain project records and version control.

● Carry out data collation, basic analysis and administrative tracking to support project planning and reporting.

● Work within Blackboard UCV from a staff-user perspective to upload, organise, check and maintain course content and related resources.

● Undertake other general administrative tasks as and when required.

Job Requirements:
● Minimum degree or post-graduate diploma in Education, Instructional Design, Learning Sciences, Learning Design, Communications, or a related field.

● Relevant experience in learning design, course support, project coordination, educational technology support, or a related area will be preferred.

● Familiarity with learning design principles such as constructive alignment, writing learning outcomes, and assessment design.

● Comfortable working in Blackboard UCV as a staff user, including managing and organising course content and resources.

● Real-world experience using Articulate 360, Genially and/or Vyond will be an advantage.

Ally (Kubota Ayako)
CEI Reg. No. R26161457
EA Lic: 99C4599
Recruit Express Pte Ltd

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

APAC Network Services Internal Networks team is responsible for end-to-end engineering and deployment of network infrastructure services within Bank of America. In this role, you will design, implement, and support enterprise grade network infrastructure across routing, switching, wireless, and remote access technologies. You will play a key part in ensuring secure, scalable, and high-performance connectivity across our global environment.

Responsibilities:

• Responsible for hands-on implementation, engineering, and deployment of new services into production.

• Work with support teams, lines of business and 3rd parties that BofA connect to build end-to-end solutions that balance business, security, availability, and resiliency requirements.

• Eliciting, analyzing, and documenting technical application and service requirements.

• Maintain designs patterns and provide feedback into architectural standards.

• Active participation in the change management process.

• Manage stakeholder requirements across projects and ad-hoc consulting.

• 3rd level escalation for troubleshooting issues on the production network.

• Identifying and managing the mitigation of risks within the environment.

• Ensuring documentation is updated to reflect new additions to or modifications in the environment and handed into Operations successfully.

• Collaborate with global engineering domain leads and operations teams from service design through operations transition process for new services.

Skills:

• 10 years with hands-on experience in Network Engineering & Deployment team preferably in the banking and finance industry.

• Strong knowledge of networking communication principles, network standards, and network security practices.

• Strong understanding of DMZ architecture principles, segmentation, and security zoning (Internal, External, Enclave etc)

• Strong knowledge of routing protocols (BGP, OSPF, EIGRP, ISIS) and WAN technologies (MPLS/VPLS)

• Experience in engineering and deployment of network solutions including Routing and Switching (Cisco/Arista) and secure connectivity: VPNs, tunneling (IPSec, SSL/TLS, GRE, MACsec)

• Ability to design and validate secure network flows across DMZ zones, NAT, and DMZ ingress/egress patterns

• Experience in vulnerability remediation and risk mitigation in DMZ environments

• Experience in network analytics through packet capture (Sniffer) analysis and end system diagnostics (Netscout).

• Expertise in creating Application and network diagrams including all pertinent flows and decisions.

• Capability to summarize complex issues into executive summaries.

• Ability to motivate and drive execution, with performance driven with the necessary intensity and optimism to succeed and deliver.

• Possesses strong analytical skills and root cause investigation techniques with a desire to expand horizon to next-gen products, applications, and technology.

• Familiar with product deployments within a global banking environment.

• Willing to work some irregular hours based on the needs of global operating model and the location of clients.

• Communicate with business partners at an enterprise level, interfacing with internal business representatives and information security partners.

• Strong analytical skills with ability to identify gaps, challenge others with positive intent, and drive debate towards identification and remediation of underlying risks.

• Knowledge of regulatory risk management in Technology and Information Security domains preferred.

• ITIL processes knowledge: Change Management, Incident Management, Request Management, and Problem Management

• Maintain designs patterns and provide feedback into architectural standards.

• Active participation in the change management process

Desired Skills:

• Subject matter experts in Network Services technologies and provide leadership and strategic/tactical direction related to the successful deployment network projects.

• Eliciting, analyzing and documenting technical application and service requirements.

• Understanding in Automation (Python, Ansible, YAML, REST API, XML and JSON).

• Manage stakeholder requirements across projects and ad-hoc consulting.

• Working experience of Agile techniques and use of Jira

• Working Knowledge of Market Data delivery networks using both TCP and UDP multicast with an ability to comprehensively troubleshoot through these networks

The Data Center Operations Engineer is responsible for the daily operation, maintenance, and optimization of data center infrastructure, including electrical, HVAC, and ELV systems. This role ensures facility reliability, safety, and efficiency through proactive monitoring, risk management, and continuous improvement.

Perform daily operation, maintenance, and routine inspectionsprovement. The position requires hands-on technical ability, strong analytical skills, and strict adherence to operational and emergency procedures.

Perform daily operation, maintenance, and routine inspectionsprovement. The position requires hands-on technical ability, strong analytical skills, and strict adherence to operational and emergency procedures.

of data center electrical, HVAC, and ELV systems, ensuring stable and continuous operation.

Execute scheduled preventive maintenance (PM) plans and handle system faults promptly and accurately.

Conduct facility safety, risk, capacity, and availability management, continuously optimizing systems to improve operational efficiency and cost-effectiveness.

Maintain infrastructure data accuracy (100%), regularly check alarm configurations, and ensure monitoring platform stability and reliability.

Conduct facility inspections per company requirements, including equipment status checks, MOP (Method of Procedure) review, and maintenance tracking.

Respond rapidly to incidents and emergencies following EOP (Emergency Operation Procedures) and incident management standards; provide on-site support and reporting.

Analyze root causes of incidents, conduct post-event reviews, and summarize lessons learned for continuous improvement.

Familiarize with the power distribution, cooling, and ELV architecture within assigned data centers; quickly locate and resolve faults when issues occur.

Prepare and implement change MOPs independently, ensuring no incidents result from planned changes.

Participate in optimization and upgrade projects, ensuring smooth on-site execution and coordination.

Propose technical improvements or modification plans for infrastructure monitoring, capacity, safety, and availability.

Provide technical guidance, mentorship, and training for frontline operation staff.

Ensure quick response and arrival per incident management policy.

Strictly comply with all operational procedures, safety policies, and company regulations.

Complete other assignments as defined in the Service Contract, Outsourcing Specification, or as required by the company or project team.
Qualifications

Education: Full-time college diploma or above (Associate Degree or higher).

Major: Electrical Engineering, HVAC, or other related disciplines.

Experience: Minimum 3 years of relevant experience in data center facility operation and maintenance.

Strong understanding of data center infrastructure systems, including electrical distribution, cooling, ELV, and monitoring systems.

Familiar with mainstream facility brands and models, capable of identifying differences and proposing optimization suggestions.

Demonstrated ability to conduct root cause analysis and implement effective preventive actions.

Capable of independent MOP preparation and execution with zero error rate.

About KGiSL:

KG Information Systems Private Limited (KGiSL) is a leading Information Technology (IT) solutions and services provider catering to the global investment banks, insurance, healthcare, education and supply chain domains with offices in India, Singapore, Malaysia, Thailand, Indonesia, Australia and the US. KGiSL is revolutionizing the process of Digital Transformation through world-class infrastructure and streamlined processes that creates innovative solutions and services. With the existing expertise in software consulting and staffing services, we are looking out for professionals who are interested to be part of this exciting journey and be involved in business development and sales.

We are pleased to share an exciting Business Analyst opportunity with our prestigious client in Singapore.

ROLE OVERVIEW

We are seeking a domain-expert RPA Business Analyst with deep, hands-on knowledge of Reinsurance operations and a proven track record of delivering intelligent automation programmes using UiPath. This is a specialist role within our Automation Centre of Excellence (CoE), focused exclusively on the reinsurance and insurance value chain — from treaty and facultative processing to bordereau reconciliation, claims management, and regulatory reporting.

The RPA BA will be the primary interface between reinsurance business stakeholders and the automation delivery team. You will own the end-to-end discovery, analysis, documentation, and governance of automation initiatives — producing artefacts to CoE standards while working closely with UiPath developers to ensure solutions are technically sound, compliant, and deliver measurable business value.

KEY RESPONSIBILITIES

Process Discovery & Analysis

• Lead structured process discovery workshops with underwriting, claims, finance, and reinsurance operations SMEs to capture end-to-end workflows

• Analyse and document As-Is reinsurance processes across treaty, facultative, bordereau, claims, and cession accounting workflows

• Assess automation feasibility, calculate complexity vs. benefit scores, and recommend processes for RPA, attended automation, or AI-assisted processing

• Produce As-Is and To-Be process maps using BPMN notation (Visio, Lucidchart, or equivalent) incorporating all exception paths and business rules

• Identify and document data sources, system integrations, and dependencies including reinsurance platforms (RI3K, Sequel, Remetrica, Xuber, or equivalent)

Documentation & Artefact Ownership

• Author high-quality Process Definition Documents (PDDs), Business Requirements Documents (BRDs), and Solution Design Documents (SDDs) to CoE standards

• Maintain a live automation register covering pipeline, in-flight, and production bots with version control, change logs, and ownership matrices

• Produce and maintain operational runbooks, exception-handling guides, and escalation procedures for each deployed automation

• Own UAT planning, test script authoring, execution coordination, defect tracking, and formal business sign-off documentation

• Prepare change management communications and end-user training packs for automation go-lives across reinsurance operations

• Deliver post-implementation benefits realisation reports tracking FTE savings, error rate reduction, SLA compliance, and ROI

Stakeholder Engagement & Governance

• Act as the primary point of contact for reinsurance business stakeholders throughout the automation lifecycle from discovery to hypercare

• Present automation proposals, solution designs, and delivery updates to senior stakeholders including COO, CFO, and CUO level

• Work closely with UiPath developers to validate technical designs against business requirements and ensure solution accuracy

• Collaborate with Compliance, Risk, and Internal Audit teams to ensure automations meet MAS regulatory requirements and internal control frameworks

• Support the development and continuous improvement of CoE documentation standards, templates, and governance frameworks

• Contribute to the quarterly automation pipeline review, prioritising opportunities based on strategic value and implementation complexity

UiPath Platform & RPA Knowledge

• Apply working knowledge of UiPath Studio, Orchestrator, and REFramework to validate technical designs and support developer decision-making

• Understand UiPath Document Understanding capabilities to scope intelligent data extraction from reinsurance documents (bordereaux, slips, endorsements)

• Define bot exception handling requirements, Orchestrator queue structures, and alerting thresholds in collaboration with the development team

• Participate in code reviews and UAT execution with an appreciation of RPA development best practices

• Support UiPath Process Mining or Task Mining exercises to objectively validate process discovery findings

REINSURANCE DOMAIN KNOWLEDGE

This role requires substantive reinsurance domain expertise. Candidates must demonstrate knowledge across the following areas:

Treaty Reinsurance

• Quota share, surplus, and excess of loss (XL) treaty structures, premium calculation methodologies, and profit commission arrangements

• Treaty bordereau processing: premium bordereau, claims bordereau, and cash call management across cedent portfolios

• Treaty accounting cycle: cession entry, reinsurance premium payable/receivable, and intercompany settlement

Facultative Reinsurance

• Facultative submission workflow: risk assessment, slip preparation, capacity placement, and certificate issuance

• Facultative premium and claims processing, including endorsement handling and cancellation workflows

Claims & Finance Operations

• Claims bordereau intake, IBNR reserve management, loss run generation, and reinsurance claims recoverable tracking

• Cash calls, loss portfolio transfers, and commutation processing

• Financial close processes: reinsurance entries, bordereau reconciliation, and management accounts preparation

Regulatory & Market Knowledge

• Familiarity with Singapore MAS regulatory framework for reinsurers and branches operating in Singapore

• Understanding of Lloyd’s of London market operations, ACORD messaging standards, and market reform initiatives (Blueprint Two)

• Working knowledge of IFRS 17 impact on reinsurance accounting and associated reporting automation opportunities

• Awareness of data governance, data lineage, and reconciliation control requirements in a regulated reinsurance environment

TECHNICAL & TOOLS EXPERIENCE

• 5–8 years of Business Analyst experience, with a minimum of 3 years in the reinsurance or specialty insurance sector

• Demonstrated experience delivering RPA automation programmes in a BA capacity, ideally using UiPath

• Proficiency in BPMN process mapping tools: Visio, Lucidchart, Bizagi, or equivalent

• Strong working knowledge of reinsurance platforms: RI3K, Sequel Eclipse, Remetrica, Xuber, or Majesco Treaty

• Familiarity with core insurance/reinsurance systems and their data structures (policy admin, claims, finance ledger)

• Proficiency with documentation and collaboration platforms: Confluence, SharePoint, Jira, or equivalent

• Ability to read and interpret SQL queries and API specifications to validate integration designs

• Experience with data analysis tools (Excel advanced, Power BI, or similar) for bordereau reconciliation and benefits tracking

• Basic understanding of UiPath Studio, Orchestrator, and REFramework is required; hands-on development experience is a strong advantage

DOCUMENTATION ARTEFACTS & OWNERSHIP

The RPA BA will own or co-own the following artefacts across the automation delivery lifecycle:

Artefact Description & Purpose

Process Definition Document

(PDD) Current-state workflow with inputs, outputs, business rules, exception paths, and automation feasibility score

Business Requirements

Document (BRD) Stakeholder needs, business objectives, constraints, assumptions, and acceptance criteria

Solution Design Document

(SDD) Bot architecture, component diagram, integration touchpoints, Orchestrator queue design, and error-handling strategy

As-Is / To-Be Process Maps BPMN swim-lane diagrams illustrating current vs. automated future-state workflows with time/cost benchmarks

Automation Pipeline &

Priority Matrix Scored backlog using complexity vs. benefit framework; used to drive CoE roadmap and sprint planning

UAT Test Scripts & Sign-off

Pack End-to-end test cases, expected vs. actual results, defect log, and formal business sign-off documentation

Operational Runbook Bot support procedures, exception-handling guide, alerting thresholds, escalation matrix, and restart instructions

Benefits Realisation Report Post-go-live metrics: FTE savings, processing time reduction, error rates, SLA compliance, and ROI calculation

Change Management & Training Pack End-user comms, training materials, process change summaries, and adoption tracking dashboard

Automation Register Live log of pipeline, in-flight, and production bots with version history, change log, and ownership

ELIGIBILITY & APPLICATION

Singapore Citizens and Permanent Residents are strongly encouraged to apply. Employment Pass (EP) sponsorship will be considered for candidates with highly specialised reinsurance domain expertise. All applicants must be eligible to work in Singapore at the time of application.

To apply, please submit your CV and a cover letter that clearly outlines: your reinsurance domain experience, specific RPA automation programmes you have contributed to as a BA, your documentation standards and artefacts produced, and your UiPath familiarity. Portfolio samples (PDDs, process maps, BRDs — anonymised) are welcome and encouraged.

Job Responsibilities:

1. Responsible for the implementation and overall management of EHS work for data centers in the Asia Pacific Region 1 (Singapore, Malaysia, Indonesia, Thailand, etc.).

2. Lead real-time response, coordination, and resolution of EHS incidents in data centers, ensuring efficient communication with internal teams, emergency services, and stakeholders to minimize operational disruption and ensure personnel and infrastructure safety.

3. Conduct comprehensive EHS risk assessments for data center facilities, identify critical hazards, develop risk control improvement plans, and drive systematic enhancements to the EHS management system.

4. Design, create, and improve EHS process documentation to strengthen the robustness and compliance of the data center EHS management system.

5. Establish cross-functional collaboration mechanisms to integrate EHS requirements into daily operations, fostering a safety culture at all organizational levels through targeted training, safety communications, and feedback mechanisms, ensuring standardized execution.

Competency Requirements:

1. At least 3 years of relevant experience in Environment, Health, and Safety (EHS).

2. Comprehensive knowledge of international EHS regulations, standards, and compliance requirements (e.g., ISO 45001, local safety laws and regulations).

3. Practical experience in emergency response to EHS incidents.

4. Excellent communication and coordination skills, proactivity, sense of responsibility, and strong team spirit.

5. Language requirements: English (mandatory), Chinese (preferred).

Key Performance Indicators:

1. Establish and implement a new EHS management system tailored to actual data center environments, ensuring on-site operations follow standardized procedures.

2. Coordinate with local teams to respond to and handle on-site EHS alerts and incidents.

3. Ensure on-site safety and stability, preventing EHS incidents.