Job Summary
Standard Chartered is investing significantly in digital transformation to improve our productivity, client and employee experience and creating capacity to reinvest in incremental growth activities. The Director, Strategic Engagement, Transaction Banking (TB), will play a critical role in shaping how transformation and change is communicated, understood and embedded throughout TB.
Reporting to the Director, Strategic Engagement, TB, this role is responsible for designing and delivering a cohesive communications strategy across the entire Transformation & Business Change portfolio. This includes translating complex programme content into clear, engaging and consistently branded updates that drive alignment, visibility and adoption.
The role combines strategic thinking with exceptional execution – ensuring every initiative is communicated with clarity, impact and consistency under the One TB agenda.
Key Responsibilities
Portfolio Communications Strategy
• Develop and execute an integrated communications strategy across the TB Change and Transformation portfolios
• Ensure consistent, timely and accurate stakeholder communication and information flows.
• Maintain consistent branding, tone and messaging across all programmes
• Align programme updates to the broader One TB narrative and strategic priorities
• Track and analyse data across channels to continuously improve communication effectiveness
Content Development and Channel Management
• Create high-quality written content including programme updates, articles and announcements
• Develop bite-sized, multi-channel content formats that increase reach and engagement
• Design visually engaging infographics that clearly show programme progress, milestones and impact
• Build and maintain the TB Transformation and Business Change SharePoint sites as central knowledge hubs
Visual and Digital Execution
• Design clear, consistently branded infographics and dashboards that illustrate progress and impact
• Produce visually engaging communication assets using Canva and PowerPoint
• Support video content creation including scripting, storyboarding, production and editing
• Ensure visual storytelling enhances understanding and drives engagement among stakeholders
Change and Engagement
• Embed structured change and engagement practices across the portfolio to support effective programme implementation, stakeholder alignment and adoption where required
• Partner with key stakeholders and programme leads to shape messaging that reinforces business readiness and implementation milestones
• Identify opportunities to improve clarity, reduce noise and increase the impact of portfolio communications
Executive and Stakeholder Reporting
• Develop regular updates following QPR cycles, ensuring clarity and consistency
• Transform detailed portfolio data into executive-ready summaries
• Ensure senior stakeholders have visibility of programme progress and key milestones
Key Stakeholders
• Head of TB Transformation & Change Delivery
• Programme Directors across our strategic initiatives
• Key partners and senior leaders within the broader organisation
• Corporate Affairs and Brand Marketing
Our Ideal Candidate
• 8+ years of strong experience in communications, internal engagement or transformation communications
• Exceptional writing skills with the ability to simplify complex technical content
• Ability to translate data into visual storytelling
• Solid understanding of digital content architecture and user experience principles
• Experience supporting large-scale programmes or transformation initiatives preferred
• Experience in financial services desirable; knowledge of Transaction Banking advantageous but not essential
Technical Skills
• Canva – strong working knowledge
• Advanced PowerPoint and Excel
• Experience building and managing SharePoint or internal digital sites
• Video creation and editing tools such as Adobe preferred
• Basic knowledge of HTML/CSS and ability to code simple web pages advantageous
Personal Attributes
• Analytical thinker with outstanding execution capability
• Highly organised and able to manage multiple workstreams simultaneously
• Strong stakeholder management and influencing skills
• Detail-oriented with strong brand discipline
• Comfortable working in a fast-paced, matrixed environment
• Proactive, resilient and delivery-focused
Role Specific Technical Competencies
• Strategic Communications Planning & Execution
• Content Development, Visual Communication & Data Storytelling
• Transformation & Change Communications
• Digital Content & Channel Management
• Stakeholder Engagement & Influence
• Project Management & Change Methodologies
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
