Total 15,117 Manager job vacancies

Job Description

1. Daily maintenance of in-store equipment and store security.

2. Manage daily operations of store staff, including attendance, service standards, recruitment, and training.

3. Oversee food safety and hygiene management of the water bar, as well as inventory and procurement of consumables.

4. Assist the store manager in meeting sales targets.

5. Handle any unexpected incidents that may arise.

Job Requirements

• Possess an enthusiastic sales attitude and flexible thinking.
• Demonstrate good work ethics, strong execution, a positive attitude, and team spirit.
• Proactive and customer-oriented, with a focus on delivering quality service.
• Familiarity with popular games and basic gaming terminology, with a passion for the esports industry, will be an advantage.
• Previous experience in store management (F&B or service industry) is preferred.
• Strong communication and interpersonal skills to engage effectively with a diverse customer base.

Working Hours

· 5 or 6 full-time working days per week.

Shifts:

· Day Shift: 11:00 AM - 9:00 PM

· Night Shift: 8:00 PM - 6:00 AM

Benefits

1. Entitlement to all annual leave and sick leave according to HR department policies.

2. Free internet access and free food and drinks for employees at the store!

3. Additional sales commission and store profit sharing.

4. Team Building.

Job Locations

· Lavender Branch, 208188

· Beauty World Branch, 599727

· Holland Village Branch, 277747

· Dhoby Ghaut Branch, 229233

Location: Alps Avenue Singapore(Changi)
Working hours: Mon-Fri: 9:00am-5:30pm, Alternate Sat: 9:00am – 1:00pm
Salary: $5,000 – $7,000

The Import Customer Service Manager supports the leadership of the Airfreight Customer Service team, ensuring smooth end-to-end import customer service operations. The role also involves effective stakeholder management, coordinating with internal departments, customers, and external partners to ensure seamless service delivery.

Responsibilities:

• Team Supervision: Leading, coaching, and supporting the Airfreight Import Customer Service team, ensuring staff manage end-to-end import processes efficiently.
• Operational Oversight: Monitor daily import activities, including shipment documentation, coordination with carriers, customs compliance, billing, and job closure. Ensure adherence to established processes and service standards.
• Process Support & Improvement: Identify operational bottlenecks, implementing process improvements, and support initiatives to enhance workflow efficiency.
• Performance Monitoring: Track team performance against SLAs and KPIs, provide feedback, and escalate issues to the Manager as needed.
• Customer Service Support: Handle complex import-related customer inquiries and serve as a point of escalation for service issues when required.
• Cross-Functional Collaboration: Coordinate with Airfreight Operations, Customs, and other departments to ensure smooth execution of import shipments.
• Policy & Procedure Compliance: Support the development and implementation of import customer service policies and ensure staff compliance with internal procedures and regulatory requirements.

Requirements:

• Supervisory experience in airfreight import customer service and billing.
• Strong understanding of airfreight import processes, documentation, and customs requirements.
• Previous hands-on experience using Cargowise system

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

• Revenue management by maintaining accuracy and overseeing the distribution strategy of the hotel and manage day-to-day yield operations.
• Setting Pricing Strategies to determine and set competitive room rates to stay in the limelight and earn higher revenue.
• Monitoring competitor performance; Effective yield management; Initiating promotions to generate business at key times.
• Optimize and expand distribution partnerships and yield management through Third Party Internet (TPI) / Online Travel Agent (OTA) website and own Global distribution System (GDS).
• Understand the Sales/Reservation flow and various booking channels, which would be key to correlating to area of performance management (Revenue generating and performance reporting).
• Maximize room revenue through both average room rate and occupancy percentage through efficient Revenue Management processes.
• Maintain all pricing within Opera PMS and third-party distribution channels.
• Ensure that price parity is maintained through all third-party distribution channels.
• Ensure correct rate positioning is achieved across all market segments for rooms.
• Compile and communicate clear and concise pricing policies for all current pricing and packages.
• Stay updated with market trend and new revenue tools and or software applicable for serviced suites to improve seamless connectivity with partners.
• Submit RFP for Travel Consortia. Support Sales in Corporate Rates Loading.
• To conduct regular audits to ensure that all channels of distribution are managed in accordance with strategies and guidelines.
• To prepare analysis and reports on rate and inventory management and strategy effectiveness on all on-line sales strategies; including scheduled and ad-hoc reports.
• Recognise and correct any rate parity issues with internet booking sources and Best Rate Guarantee claims.
• To propel key market strategies by identifying opportunities for incremental revenue through analyses, supporting tactics to include the establishment of differential pricing based on market segments, demand, positioning, etc.
• To ensure competitive research and market intelligence through to the setup of a system of competitive price shopping, continuous monitoring of competitor performance, strategies, demand, supply etc.
• To ensure that all channels of distribution - l.e, direct sales, GDS, and the internet - are fully optimized without any conflict in distribution, representation and positioning.
• To ensure the hotels data set on CRS, GDS, PMS, S&C System and RMS remains current and correct.
• To direct reservations by training pertinent departments on revenue management techniques and its execution, managing reservations goals, and providing daily/weekly selling guidelines/strategies for agents and pertinent accounts,
• To drive revenue management culture throughout the hotels, by educating hotels' staff on Revenue Management concepts and techniques (overselling. pricing, upselling, etc).
• To assist the Director of Sales & Marketing in review of monthly forecast, reporting and annual sales budget for senior management approval.
• To assist the Director of Sales & Marketing in exercising all reasonable care in safeguarding the hotels and the hotel’s propriety information.
• To aid in the department’s administrative tasks and ad-hoc project processes.

Position: Senior Key Account Manager – IT Logistics 
Salary: $5,000 – $6,000 
Working Hours: Mon – Fri | 9am - 6pm
Location: Telok Ayer

Responsibilities 

• Own the portfolio of IT vertical accounts end-to-end on the commercial side: relationships, rates, scope, escalations and growth. 
• Receive newly won accounts from the business development team and onboard them properly – quickly assigning ownership, introducing the team, and putting a maintenance plan in place. 
• Grow accounts through lane expansion, new geographies and value-added scope-ups (IOR/EOR, ITAD). 
• Identify and pursue opportunities within your book. 
• Protect margins and cash. 
• Quote with discipline, manage scope creep, keep an eye on billing and ageing receivables on accounts. 
• Flag anything that risks profitability or collection. 
• Work closely with the SOE and operations teams on quotations and execution.
• Forecast, report & maintain visibility on revenue, pipeline conversion and expected workload for own accounts.

Requirements

• 5 years in account management within freight forwarding, logistics or supply chain.
• Experience managing customer accounts directly, including commercial discussions, service issues, escalation handling and follow-up with key stakeholders.
• Experience handling freight/logistics quotations, rate negotiation, margin management, contract terms and commercial pricing discussions.

Email: supreme.jacksontan@gmail.com

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279

Roles & Responsibilities

Job Summary

This dynamic role combines strategic business development and account management to grow the company’s presence in Singapore’s shipyard, marine, and offshore sectors. You will leverage metal/steel distribution experience and receive training in the Oil & Gas industry.

Responsibilities

• Develop and execute business development strategies to expand market share in the Singapore shipyard, marine, and offshore sectors
• Manage and nurture key client accounts to build long-term partnerships and drive revenue growth
• Conduct regular site visits to customers, shipyards, and offshore locations to assess needs and identify opportunities
• Collaborate with internal teams and the Director of Sales, Asia Pacific, to align sales initiatives with company goals
• Apply metal and steel distribution expertise to tailor solutions that meet client requirements
• Participate in structured training programs to acquire knowledge and skills in the Oil & Gas industry segment

BusinessDevelopment & Regional Sales (Marine Focus)

• Market Expansion: Actively prospect, develop, and secure new business relationships within the Singapore marine, shipyard, and offshore fabrication sectors.
• Relationship Management: Maintain and deepen relationships with existing accounts, maximizing sales profitability and market share for steel/metal products.
• Target Achievement: Consistently achieve invoice and booking numbers, meeting or exceeding sales and gross margin targets established in coordination with the Director of Sales, Asia Pacific.
• Market Intelligence: Monitor competitors and keep up to date on current market trends, pricing strategies, lead times, and upcoming projects in the maritime sector.

Cross-Training& Competency Development (Oil & Gas)

• Technical Upskilling: Participate in a structured internal training program to gain deep technical knowledge of specialized steel grades, strict quality standards, and customer requirements unique to the Oil & Gas industry.
• Cross-Sector Cultivation: Shadow senior team members on Oil & Gas accounts to transition into a dual-sector Account Manager capable of handling both Marine and Energy portfolios.

CommercialOperations & Reporting

• Inquiry Handling: Respond to customer inquiries with accurate technical proposals, pricing, and delivery timelines in a timely manner.
• Order Management: Receive, enter, review contracts, and manage customer orders through the internal ERP system (Stratix).
• Reporting: Provide management with clear oral and written reports regarding customer needs, competitive threats, market shifts, and new product/service opportunities.
• Issue Resolution: Investigate customer complaints promptly, developing mutually beneficial resolutions to maintain high satisfaction and trust.

REQUIREDCOMPETENCIES:

• Sales Grit & Communication: Excellent oral and written communication skills with a strong focus on proactive customer responsiveness and negotiation.
• Agility: Proven ability to handle multiple inquiries, project timelines, and shifting priorities in a fast-paced commercial environment.
• Technical Aptitude: Ability to quickly absorb complex technical specifications related to steel metallurgy, testing requirements, and energy industry standards.
• Cultural Competence: Must be comfortable and effective working with coworkers and customers from diverse backgrounds, engineering teams, and corporate cultures.

Primary Responsibilities and Job Scope

Sales and Business Development

1. Identify, develop, and track business opportunities within assigned strategic accounts, including public and private hospitals, specialty centers, and healthcare institutions.

2. Build and maintain strong relationships with key stakeholders, including Interventional Cardiologists, Radiologists, Vascular Surgeons, Neuro Interventionists, Procurement Teams, Nursing Staff, and Hospital Management.

3. Manage a portfolio with an annual sales target and achieve revenue growth through new business acquisition, tender participation, contract renewals, and product conversion opportunities.

4. Develop and execute account plans to increase market share and drive adoption of the company's interventional product portfolio.

5. Work closely with internal stakeholders and principals to develop strategies for customer retention, competitive conversions, and new product launches.

Clinical Support and Product Management

1. Provide product demonstrations, clinical support, and technical guidance during procedures where required.

2. Coordinate and conduct product training sessions, workshops, and educational programs for healthcare professionals.

3. Support product evaluations, clinical trials, and user assessments to facilitate product adoption.

4. Ensure timely follow-up on customer inquiries, product issues, and service requirements.

5. Gather market intelligence on competitors, pricing, customer feedback, and emerging clinical trends to support business planning.

Marketing and Customer Engagement

1. Plan and execute marketing initiatives, scientific meetings, workshops, symposiums, and educational events in collaboration with principals and healthcare institutions.

2. Establish strong customer engagement programs to strengthen brand awareness and customer loyalty.

3. Maintain regular account reviews and provide accurate sales forecasts, pipeline updates, and market reports to management.

 Educational and Work Experience Requirements

1. Diploma or Degree in Nursing, Life Sciences, Biomedical Science, Business, Marketing, or related disciplines.

2. Minimum 3 years of medical device sales experience, preferably in Interventional Cardiology, Interventional Radiology, Vascular Intervention, Neuro Intervention, or related specialties.

3. Experience supporting procedures in operating theatres, catheterization laboratories (Cath Labs), or interventional suites will be an added advantage.

4. Strong interpersonal, presentation, negotiation, and communication skills.

5. Customer-focused mindset with the ability to build long-term relationships with healthcare professionals.

6. Self-motivated, results-oriented team player with strong ownership and accountability.

7. Ability to work independently and execute initiatives in a timely manner.

8. Willingness to travel locally and overseas when required.

9. Possess a positive attitude, resilience, and a commitment to delivering exceptional customer service.

10. Proficiency in Microsoft Office applications and CRM systems is preferred.

Key Competencies

• Sales & Business Development

• Account Management

• Clinical Product Support

• Tender Management

• Negotiation & Influencing Skills

• Customer Relationship Management

• Strategic Planning

• Market Development

• Presentation & Training Skills

Job Summary

This is an exciting role for the right talent who is passionate about technology and being at the forefront of innovation to bring about greater value to our customers. You will work on security services with heavy emphasis on Smart Nation-type tech applications, cloud and industrial internet-of-things.

Our services are designed to be disruptive and go against the conventional security service norms. Therefore we require a dynamic sales talent with strong entrepreneurial spirit that can pass on their enthusiasm to change the mindset of our customers.

Having experience in security will be a bonus but it is not a mandatory requirement. Attitude and willingness to learn are more important qualities to us. Applicants with experience doing cold-calls and cold approach (e.g. insurance or property selling) are welcome to apply.

Responsibilities

• Generate leads and develop sales opportunities to expand customer base and revenue
• Contact and pitch to customers to achieve defined sales targets and business growth
• Build and maintain strong, long-term customer relationships to foster loyalty and repeat business
• Manage key accounts by understanding client needs and delivering tailored solutions
• Develop new sales from both new and existing customers to drive market expansion
• Collaborate with internal teams to design and deliver integrated solutions that meet customer requirements
• Ensure prompt and effective pre-sales and post-sales customer service to enhance customer satisfaction
• Conduct bi-monthly educational sessions with customer groups to promote product knowledge and engagement
• Meet or exceed performance KPIs to contribute to overall business objectives

Preferred competencies and qualifications

• Minimum 2 years of sales experience, preferably with exposure to construction or finance industries as a bonus
• Experience working in a System Integrator environment
• Demonstrated interpersonal skills to engage and influence diverse customer groups
• Apply a systematic approach to opportunity development to maximize sales potential
• Proven ability to develop new sales and negotiate effectively with clients
• Exhibit energetic, dynamic, independent, and driven work ethic to thrive in a fast-paced environment

Salary: $5,000 – $6,000 
Working Hours: Mon – Fri | 9am - 6pm
Location: Telok Ayer

Responsibilities 

• Own the portfolio of IT vertical accounts end-to-end on the commercial side: relationships, rates, scope, escalations and growth. 
• Receive newly won accounts from the business development team and onboard them properly – quickly assigning ownership, introducing the team, and putting a maintenance plan in place. 
• Grow accounts through lane expansion, new geographies and value-added scope-ups (IOR/EOR, ITAD). 
• Identify and pursue opportunities within your book. 
• Protect margins and cash. 
• Quote with discipline, manage scope creep, keep an eye on billing and ageing receivables on accounts. 
• Flag anything that risks profitability or collection. 
• Work closely with the SOE and operations teams on quotations and execution.
• Forecast, report & maintain visibility on revenue, pipeline conversion and expected workload for own accounts.

Requirements

• 5 years in account management within freight forwarding, logistics or supply chain.
• Experience managing customer accounts directly, including commercial discussions, service issues, escalation handling and follow-up with key stakeholders.
• Experience handling freight/logistics quotations, rate negotiation, margin management, contract terms and commercial pricing discussions.

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Salary: $5,000 – $6,000 
Working Hours: Mon – Fri | 9am - 6pm
Location: Telok Ayer

Responsibilities 

• Own the portfolio of IT vertical accounts end-to-end on the commercial side: relationships, rates, scope, escalations and growth. 
• Receive newly won accounts from the business development team and onboard them properly – quickly assigning ownership, introducing the team, and putting a maintenance plan in place. 
• Grow accounts through lane expansion, new geographies and value-added scope-ups (IOR/EOR, ITAD). 
• Identify and pursue opportunities within your book. 
• Protect margins and cash. 
• Quote with discipline, manage scope creep, keep an eye on billing and ageing receivables on accounts. 
• Flag anything that risks profitability or collection. 
• Work closely with the SOE and operations teams on quotations and execution.
• Forecast, report & maintain visibility on revenue, pipeline conversion and expected workload for own accounts.

Requirements

• 5 years in account management within freight forwarding, logistics or supply chain.
• Experience managing customer accounts directly, including commercial discussions, service issues, escalation handling and follow-up with key stakeholders.
• Experience handling freight/logistics quotations, rate negotiation, margin management, contract terms and commercial pricing discussions.

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Key Responsibilities:

• Oversee the full spectrum of accounting andfinance operations of the Company.

• Manage and maintain a full set of accounts, including general ledger, accounts receivable, accounts payable, bank reconciliation and month-end closing.

• Establish, implement and maintain accounting systems, finance policies, internal controls and financial reporting procedures.

• Prepare monthly, quarterly and annual financial statements, management reports and other finance-related reports for management review.

• Ensure timely and accurate month-end and year-end closing within stipulated deadlines.

•  Analyze financial performance, budget variances,cash flow position and key financial data to support management decision-making.

• Lead budgeting, forecasting and financial planning activities.

• Ensure compliance with Singapore accounting standards, tax regulations, GST requirements and statutory reporting obligations.

• Handle corporate tax, GST filing, annual auditand other statutory submissions in a timely manner.

• Liaise with internal and external auditors, taxagents, banks, government authorities and other external stakeholders.

• Review accounting records, supporting documentsand financial transactions to ensure accuracy and proper documentation.

• Work closely with management and internal departments on finance-related matters and business support.

• Supervise and guide finance team members, whereapplicable.

• Undertake any other finance, accounting orad-hoc duties assigned by the Company from time to time.

Job Requirements:

• Degree in Accountancy, Finance or a related discipline, professional qualificationsuch as ACCA or CPA .

• Minimum5 to 8 years of relevant accounting and finance experience, preferably withexperience in handling full set of accounts.

• Prior experience in a managerial, supervisory or senior finance role will bepreferred.

• Strong knowledge of GST, corporate tax, audit and statutory compliance requirements.

• Able to handle month-end closing, financial reporting, budgeting and forecastingindependently.

• Proficientin Microsoft Excel and accounting software.

• Stronganalytical, numerical, problem-solving and reporting skills.

• Detail-oriented,responsible and able to work under pressure to meet tight deadlines.

• Good communication and interpersonal skills, with the ability to liaise withinternal and external stakeholders.

• Able to work independently while also being a strong team player.

• Bilingual communication skills in English and Mandarin will be an advantage for liaising with Mandarin-speaking stakeholders, where required.

Key Responsibilities

Finance & Accounting

• Lead and mentor the accounting and HR teams, reviewing work for accuracy, completeness, and compliance
• Oversee the delivery of accounting, tax, and corporate services to maintain high service standards
• Manage the month-end and year-end closing processes to ensure timely completion
• Maintain compliance with statutory and regulatory requirements in Singapore
• Drive process improvements and introduce technology solutions, including AI and automation, to improve operational efficiency

Operations& Business Development

• Oversee operational functions and provide support across accounting and HR matters
• Identify and develop new business opportunities to grow the firm’s client base
• Work closely with partners on strategic initiatives and operational planning
• Provide hands-on support and guidance to the team on complex accounting matters
• Maintain strong client relationships and ensure high service quality
• Support ad-hoc operational and administrative matters as required

Requirements

• Degree or Diploma in Accounting, Finance, or related discipline with a recognized professional qualification (e.g., CA, CPA, ACCA)
• Minimum 8 years of relevant experience in full-set accounting roles
• Strong accounting background with prior audit experience preferred, with progression into senior finance or accounting management roles
• Experience handling multiple entities or group structures
• Prior experience leading a team will be an advantage.
• Hands-on, and willing to work on the ground with the team, not purely managerial
• Proven leadership skills with experience mentoring and reviewing team members’ work
• Business development experience or the drive to grow client relationships
• Knowledge of AI tools or process automation will be an advantage
• Strong sense of responsibility, attention to detail, and ability to manage multiple priorities
• Excellent communication and interpersonal skills

Gprnt (pronounced “Greenprint”) is a green disclosure and data fintech launched by the Monetary of Authority of Singapore (“MAS”), with a focus on helping businesses worldwide unlock their ESG data, transition business models, and maximise their economic gains in the green economy. We recently launched our inaugural platform offerings – an automated Disclosure tool, and a value-added Marketplace offering — at the 2024 Singapore Fintech Festival.

We are looking for Enterprise Account Managers to grow revenue for Gprnt across enterprise ESG advisory, solutions curation, and events-based monetisation.

This is a quota-carrying, client-facing role suited for individuals who enjoy building relationships, shaping meaningful conversations, and turning complex requirements into commercial opportunities. You will work closely with enterprise and public sector stakeholders to develop tailored ESG solutions and partnerships, often across advisory, technology, and event-led initiatives.

The role suits someone who is proactive, commercially minded, and comfortable operating in a dynamic, evolving environment.

What You’ll Do

• Identify, engage, and develop new enterprise opportunities in Singapore and across APAC.
• Lead discovery conversations to understand organisational priorities, regulatory drivers, and ESG challenges.
• Design and propose customised solutions, curating offerings from Gprnt’s marketplace partners and internal capabilities.
• Own the end-to-end sales cycle, including prospecting, proposals, presentations, negotiations, and contract closure.
• Drive revenue from events and initiatives, including sponsorships, workshops, executive roundtables, and campaign participation.
• Collaborate with internal teams and external partners to structure solutions that deliver value to clients and partners.
• Maintain disciplined pipeline management and timely CRM updates.
• Build trusted relationships with senior stakeholders and identify follow-on and expansion opportunities.
• Represent Gprnt at industry events, client meetings, and ecosystem engagements.

Who You Are

• 4+ years of B2B enterprise sales experience, ideally in consultative or solution-based selling.
• Demonstrated ability to originate opportunities and progress them through to closure.
• Comfort in selling non-standard, tailored solutions rather than fixed products.
• A positive, resilient mindset and willingness to engage persistently with senior stakeholders.
• Strong relationship-building, communication, and presentation skills.
• Experience working with structured sales methodologies (e.g. MEDDIC, SPIN, Challenger) is a plus.
• Exposure to ESG, sustainability, SaaS, professional services, or event-based commercial models is advantageous, but not required.

• To supervise the work of sub-contractors and work closely with other operations staff to meet the project schedule
• Report to the Construction Manager
• You will adhere to construction procedures and safe work practices and ensure that works are executed within an acceptable standard of workmanship so as to meet the stringent requirement conducted during site tests and inspections
• Prepared and Assembled ready wooden cabinetry to drawings and specifications for installation.
• Verified dimensions and checked the quality and fit of pieces.
• Measured and marked dimensions of sites.
• Performed Cabinet assembly with the use of hand tools.
• Assisted with all aspects of the assembly team.
• Read detailed schematics for cabinets and executed assembly accurately.
• Helped with delivering and manually installing cabinets.
• Installed cabinets in residential homes.
• Minimum 3 years of relevant experience in the Construction Industry
• Possess a certificate in Building Construction Safety Supervisor (BCSS)
• Supervisory experience in foundation & structural works on site
• Able to work independently with a positive attitude

Company Overview

Volt Auto is Singapore’s exclusive authorised dealer for the latest Electric Vehicles, providing distribution, retail, and after-sales services, and committed to delivering exceptional vehicles and service as a trusted name in the industry.

Position Overview

The Head of Aftersales is responsible for leading and overseeing the overall aftersales operations of the company, including service operations, customer support, warranty management, parts coordination, and customer satisfaction initiatives. This role plays a strategic leadership function in driving operational excellence, revenue growth, service quality, and long-term customer retention. The incumbent will work closely with management and cross-functional teams to ensure efficient aftersales performance while maintaining high standards of customer experience and operational compliance.

Responsibilities:

1. Aftersales Operations Management

• Lead and oversee daily aftersales operations, including service, maintenance, warranty claims, customer support, and parts coordination.
• Develop and implement aftersales strategies, policies, SOPs, and service standards to improve operational efficiency and customer satisfaction.
• Monitor operational KPIs and service performance to ensure targets are achieved.
• Drive continuous improvement initiatives to enhance service quality and productivity.

2. Customer Relationship & Service Excellence

• Ensure high levels of customer satisfaction through professional handling of customer concerns and escalations.
• Build and maintain strong relationships with key customers and business partners.
• Develop customer retention and loyalty initiatives to strengthen long-term business relationships.
• Ensure timely resolution of customer complaints and aftersales issues.

3. Team Leadership & People Management

• Lead, mentor, and develop the aftersales team, including managers, executives, coordinators, and technicians.
• Conduct performance management, coaching, and training to build a high-performing team.
• Foster a positive, customer-oriented, and results-driven work culture.
• Support manpower planning, recruitment, and succession planning for the department.

4. Financial & Business Performance

• Manage departmental budget, cost control, and profitability of aftersales operations.
• Monitor revenue performance and identify opportunities for business growth and service improvement.
• Prepare management reports, operational analysis, and business forecasts.
• Ensure proper control of operational expenses and resource utilization.

5. Compliance & Process Improvement

• Ensure compliance with company policies, safety standards, and regulatory requirements.
• Review and improve workflow processes to increase efficiency and service turnaround time.
• Maintain accurate documentation, reporting, and operational records.
• Collaborate with internal departments to ensure smooth coordination and service delivery.

6. Strategic Planning

• Support management in developing long-term aftersales business strategies and expansion plans.
• Analyse market trends, customer feedback, and industry practices to identify improvement opportunities.
• Lead transformation and digitalisation initiatives within the aftersales function where applicable.

Requirements:

• Bachelor’s Degree or Diploma in Business Administration, Engineering, Automotive, Operations Management, or related field.
• Minimum 8–10 years of experience in aftersales, customer service, service operations, or related field, with at least 3–5 years in a managerial or leadership role.
• Strong leadership and people management skills.
• Excellent problem-solving, communication, and interpersonal skills.
• Strong operational, analytical, and strategic planning capabilities.
• Ability to manage multiple stakeholders and work in a fast-paced environment.
• Proficient in Microsoft Office and operational management systems.
• Experience in automotive, machinery, equipment, or technical service industry will be an added advantage.

Role: Infrastructure Project Manager

Reports To: Head, Technology Infrastructure Services
Location: Singapore
Employment Type: 1-Year Contract (Extendable)

Role Overview

The Technology Infrastructure Services team manages projects that drive changes to the foundational infrastructure supporting bank's Digital Transition and Transformation journey.

The primary objective of this role is to manage and deliver infrastructure projects that ensure operational stability while enabling new business capabilities. These projects include technology infrastructure refresh initiatives, branch relocation and setup, infrastructure build-outs for new applications, and application re-platforming efforts.

The successful candidate will engage with both technical and non-technical stakeholders, internally and externally, to lead the delivery of the MSL Disaster Recovery (DR) Capability Uplift Program, aimed at strengthening infrastructure resilience and ensuring sustained operations across critical banking services.

Key Responsibilities

• Manage project scope, budget, schedule, governance, and reporting.

• Coordinate project delivery across compute, storage, network, database, and security domains.

• Manage multi-vendor engagements and delivery activities.

• Drive procurement coordination and contract execution.

• Identify, track, and mitigate delivery risks, including vendor, supply chain, and performance-related risks.

• Ensure compliance with regulatory requirements and resilience expectations from MAS.

• Lead Disaster Recovery (DR) simulations, failover testing, and operational readiness activities.

• Manage stakeholder engagement across infrastructure, application, and business teams.

Project-Specific Responsibilities

Work closely with platform and application teams to:

• Establish like-for-like Production and DR environments across all infrastructure components.

• Deliver DR uplift across compute, virtualization, storage, network, database, backup, and security platforms.

• Ensure full VM replication and database synchronization between Production and DR environments.

• Build DR network capabilities, including routers, firewalls, and load balancers.

• Implement backup and recovery capabilities, including independent DR execution.

• Support onboarding of Tier 1–Tier 4 systems with proper dependency alignment.

• Manage DR capabilities to sustain operations for up to seven (7) days during disruption scenarios.

• Coordinate performance testing, system validation, and failover readiness activities.

• Manage delivery risks such as hardware supply constraints and vendor delays.

Key Deliverables

• Successful delivery of the DR Infrastructure Uplift Program within the 18-month timeline.

• Full Production-to-DR alignment across all infrastructure domains.

• Completion of DR simulation, validation, and certification exercises.

• Compliance with regulatory and resilience requirements.

Skills & Experience

• 4–5 years of experience delivering Data Centre and Infrastructure projects.

• Strong understanding of:

  • Compute Infrastructure

  • Storage Systems

  • Network Infrastructure

  • Virtualization Platforms

  • Database Technologies

  • Security Technologies

• Experience delivering Disaster Recovery (DR), resilience, or infrastructure transformation programs.

• Proven experience managing multi-vendor delivery environments.

• Strong stakeholder management, communication, planning, and execution skills.

• Ability to manage complex and high-risk delivery programs.

Education & Certifications

• Degree in Information Technology, Computer Science, or a related discipline.

• Mandatory: Professional Project Management Certification such as PMP, PRINCE2, or equivalent.
  

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