Total 44 technical support engineer job vacancies in Pune

Ignite Your Future: 

Are you a visionary Principal Software Engineer ready to define and drive the technical strategy for an entire function, own complex, high-impact systems, and directly contribute to the future of intelligent manufacturing? Join QAD, where we are redefining the supply chain through our intelligent, adaptive platform—a single System of Action that connects people, processes, and data. As a Sr. Principal Software Engineer, you will be a key technical leader responsible for the architecture, governance, and delivery of our enterprise-scale SaaS products, operating with Champion Pace. You will be a recognized internal subject matter expert, focusing on providing thought leadership across the organization.

The Mission: What You'll Be Building

You will be the core driver in the conceptualization, design, development, and implementation of new, highly complex models and procedures. You will provide strategic technical direction, mentor senior and principal team members, and leverage broad expertise in highly specialized fields to develop solutions in cloud-native architectures, microservices, and Agile product development. You will be instrumental in building the next generation of our platform

Lead architect for the shared infrastructure backbone — the systems every other engineer in the org depends on.

Your Impact/ What you will be doing: 

• Define API Gateway and Service Mesh architecture for the multi-tenant ERA platform

• Design the MCP Gateway from first principles — this is a novel infrastructure component with no existing playbook

• Set Kafka partition strategy, consumer group patterns, and schema registry design

• Provide cross-track technical guidance; represent the Platform track in org-wide architecture discussions

• Own engineering quality: architecture reviews, code review standards, and technical documentation

Engineer, Cyber – Product Security

NielsenIQ is maturing its Application Security programs and is recruiting an Application Security Engineer who will be responsible for supporting the rollout of DevSecOps capabilities and practises across all geographies and business units.  

As the Application Security Engineer, you will be responsible for integration, maintenance and analyses of the tools and technologies used in securing NIQ products/application throughout their development. You will oversee application security capabilities within a multi-national matrixed environment. The application security engineer will have the opportunity to replace the current Static and Dynamic Application Security Tool and advocate for the tech stack used for monitoring. 

This position will involve working closely with development/engineering teams, business units, technical and non-technical stakeholders, educating them and driving the adoption and maturity of the NIQ’s Product & Application Security programs. 

Responsibilities  

• Collaborate within Product Security Engineering and Cybersecurity teams to support delivery of its strategic initiatives. 
• Work with engineering teams (Developers, SREs & QAs) to ensure that products are secure on delivery and implement provided security capabilities. 
• Actively contribute to building and maintaining Product Security team security tools and services, including integrations security tools in the CI/CD process 
• Report on security key performance indicators (KPIs) to drive improvements across engineering teams’ security posture. 
• Contribute to Product Security Engineering team security education program and become an advocate within the organization’s DevSecOps and application security community of practice. 
• Review IaaS / PaaS architecture roadmaps for the cloud to and recommend baseline security controls and hardening requirements, supporting threat modelling of NIQ’s products. 

Key activities:

• Responsible for on time delivery of manufacturing drawings / General arrangement dwg/ BOMs for filter solutions, elements, tools as well as the necessary product documentation
• Establish post order engineering function for Indufil products, ensure capable processes and develop the necessary engineering talent, skills, and processes to support business at GEC Pune
• Accountable for Engineering Solutions organization KPI ‘s and focus on OTD & Quality metrices agreed
• Establish standard engineering processes with clear alignment and accountability to customers’ expectation
• Engineering Order review and acceptance, co-ordination with CST team to drive order processing effectively
• Training and mentoring filtration engineering team subordinates
• Ensure on time delivery of manufacturing drawings / General arrangement dwg/ BOMs for filter solutions, elements, tools as well as the necessary product documentation
• Responsible for quality of the engineering deliverables and resolution of any quality issue raised
• Quality checks for engineering deliverables from junior team members
• Performing engineering calculation and Engineering documentation creation for customer
• Use of standard product sizing and selection tools, as well as follow or enhancement of standard working procedures
• Drive continuous improvement, standardization, VAVE, and other strategic initiatives
• Work closely and collaboratively with other engineering teams in Netherland, and Czech engineering teams
• Completes other assignments as directed

Key accountabilities:

• 100% Compliance to processes & procedures laid down by organization e.g., iProjects, DOSE, TC, SAP, etc.
• Promote a culture of continuous improvement and implement important initiatives
• Contribute to safety measures and company policies
• Good communication skills
• Quick Learner with sound technical and analytical skills
• Good in understanding and reading drawing capabilities
• Liaise with respective Stake holder and drawing offices
• Support safe workplace cultures and compliance with Smiths EH&S
• Assure compliance with customer standards, regulatory requirements and internal policies, procedures, and standards
• Accountable for Engineering Solutions organization KPI ‘s and focus on OTD & Quality metrices agreed
• Strong leadership presence with the ability to prioritize and communicate clearly across all levels of the organization

Job Description: Design Engineer (Ex-Proof Order Engineering)

We are seeking a meticulous and detail-driven Design Engineer to join our Mechanical Component Order engineering team in Pune. In this role, you will be responsible for creating high-precision production drawings and 3D models for our customised solutions involving Explosion-proof (Ex-proof) Rope Hoists, Chain Hoists, and crane components.

The ideal candidate will possess a deep technical understanding of Hoisting solutions and a "first-time-right" approach to design. Since these products operate in hazardous environments, your work will be critical to ensuring both operational efficiency and human safety.

Key Responsibilities

• Design & CAD Modelling: Develop 3D CAD models and detailed 2D production drawings for customised wire rope hoists, chain hoists, and crane components using Siemens NX.
• Technical Documentation: Generate comprehensive Bills of Materials (BOMs), assembly instructions, and technical specifications for manufacturing in the production drawings.
• Data Management: Maintain design integrity, revisions, and workflows within the Teamcenter PLM environment.
• Work Management : Utilize SAP for daily Work Management and project tracking. Execute assigned tasks according to the Task Allocation schedule within the SAP
• Ex-proof Integration: Incorporate explosion-proof design principles (flameproof enclosures, non-sparking materials) into modularised hoist architectures.
• Collaboration: Work closely with the Order Management and Product Platform teams to resolve bottlenecks and ensure designs are optimized for fabrication.
• Awareness of ISO 14001 and 45001 standards

Position Overview

This position requires excellent understanding of wire rope hoists and its components. The hired Engineer will be responsible for the mechanical and structural design/engineering aspects of customized design solutions involving wire rope hoists; check technical specifications from order documents and make detailed order engineering drawings. Must be familiar with industry specifications including crane standards FEM & EN. Experience with welding and machining is required. Must be proficient with  CAD tools and Microsoft Office. Excellent Verbal and written communication plays a key role in this position. This position requires the direct interface between offer engineers, project management and production facility.

Major Responsibilities

• Interpret order documentation including order confirmation to determine scope of work
• Make production drawings for standard duty crane components as per the order received and within the specified time duration.
• Must be proficient in reading mechanical equipment and structural drawings.
• Perform engineering tasks using established procedures. Create equipment layouts, undertake all necessary mechanical and structural calculations to confirm designs and generate final mechanical and structural designs.
• Assure quality assurance in drawing & design process by monitoring the Key Performance Indicators (KPI’s) and implementing the corrective actions.
• Awareness of ISO 14001 and 45001 standards

Senior Platform Support Analyst

Experience : 1-4 yrs.
 

Role Summary

Advanced platform support role for complex ticket resolution, in-depth troubleshooting, and handling escalations across product, labs, enterprise admin, and billing/account operations. Requires strong understanding of escalation vs. resolution, coaching juniors, and maintaining excellent customer experience in a 24×7 environment.

Key Responsibilities

• Own complex/escalated cases across email, live chat, and queues
• Troubleshoot advanced access, account setup, enterprise roles, team hierarchy, content availability, onboarding
• Analyze history, impact, configuration, and dashboards to identify root cause and resolution path[CC1] 
• Create/link/track JIRA issues for product defects
• Coordinate labs, mobile app, account disputes, refunds, content issues, sales handoffs, enterprise support
• Collaborate with product/engineering/lab/content/CS/sales for timely resolution
• Apply priority judgment by business impact, customer type, severity
• Handle subscription modifications, coupon flows, account workflows as per policy
• Review ticket quality; mentor juniors on categorization, comms, troubleshooting
• Create/maintain KB articles, macros, SOP improvements for recurring problems[CC2] 
• Identify trends and suggest improvements, training, automation
• Participate in queue reviews, backlog reduction, SLA recovery, and quality initiatives
• Drive urgent communication and escalate to L2/engineering/specialists as needed

Required Qualifications

• Bachelor’s degree in Computer Engineering or equivalent.
• 3–5 years in platform/SaaS/application/e-learning/technical support
• Strong hands-on with ticketing systems and structured escalations
• Understanding of SLA-driven operations and cross-functional resolution
• Strong English Written & Verbal communication.
• Customer escalation handling and sensitive billing cases
• Clear written communication and stakeholder coordination
• Operate independently on ambiguous issues and route correctly
• KB/SOP/macro usage and dashboard-driven operations
• Prioritization by severity/impact and service recovery
• Awareness of automation in support ops

 [CC1]Not a must have

 [CC2]Not a must have

We are seeking an experienced and skilled  ETL Developer/ Data Engineer with a strong background in Data Warehouse, Data Vault and Snowflake Cloud technologies.

The candidate must possess deep understanding of ETL architecture and best practices, coupled with the ability to design, develop, and maintain robust ETL solutions for our data-driven organization.

As an ETL Developer/ Data Engineer, you will play a critical role in building and optimizing our data integration processes to support business analytics and decision-making.

Skills:

• Mandatory: Snowflake, dbt, Fivetran, sql.
• Good to have : Python for data analytics.

Responsibilities:

•            ETL Architecture and Design: Designing and implementing ETL & CDC solutions, considering scalability, maintainability, and performance. Collaborating with data architects and stakeholders to define ETL specifications and data integration requirements.

•            Data Warehouse and Data Vault Development: Building and managing data warehouses and data vaults to ensure efficient data storage and retrieval. Employing best practices for data modeling, schema design, and data lineage.

•            Snowflake Cloud Expertise: Demonstrating expertise in Snowflake Cloud data warehousing platform. Utilizing Snowflake's features and capabilities to optimize ETL performance and data processing.

•            ETL Development: Developing, testing, and maintaining ETL workflows, data pipelines, and data transformations using ETL tools like DBT, Qlik compose etc.

•            Performance Optimization: Identifying and resolving performance bottlenecks in ETL processes to ensure data processing efficiency and reduce load times.

•            Data Quality and Validation: Implementing data quality checks, validation, and error handling within ETL processes to ensure data accuracy and consistency.

•            Documentation and Best Practices: Creating detailed technical documentation, including data mappings, ETL specifications, and system architecture. Promoting and adhering to ETL best practices and standards.

•            Collaboration and Teamwork: Collaborating with cross-functional teams, including data engineers, data analysts, and business stakeholders, to understand data requirements and deliver high-quality data solutions.

•            Troubleshooting and Support: Investigating and resolving ETL-related issues, providing technical support, and participating in on-call rotations if required.

•            Continuous Learning and Innovation: Staying up-to-date with the latest trends and advancements in ETL technologies, data warehousing, and cloud-based data solutions. Identifying opportunities for process improvement and innovation.

THE POSITION: The IT Security Engineer is responsible for the operation of information protection technologies and the execution of information security policy and procedures. Position encompasses the participation in the EVERSANA security operations team and the testing and enforcement of appropriate Standard Operating Procedures and Key Performance Indicators. The IT Security Engineer will work closely with other IT peers and stakeholders in other departments to support the security of the environment as well as management and deployment of new cost/time-effective security solutions for all aspects of EVERSANA.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

• Recommend and install appropriate IT security tools to prevent cyberattack

• Performs periodic security tool administration and maintenance to maintain proper function

• Conducts regular analysis of known assets to identify all vulnerabilities and track remediation.

• Monitors systems for newly released vulnerabilities that present high risk to EVERSANA.

• Participate in periodic testing of disaster recovery and business continuity plans.

• Works hand in hand with the regulatory compliance team to implement solutions that meet the needs of the business and reduce risk to an acceptable level.

• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.

• All other duties as assigned.

Key Responsibilities:

•  Design, develop codes and tests programs for SAP modules and functions using ABAP programming language.

•  Creates specialized reports for SAP modules using ABAP programming languages.

•  Designs forms and screens for SAP modules using tools such as SAP script and Smart Forms and ADOBE forms.

•  Interact with functional teams to ensure the proper integration of business processes and procedures with information technology and to identify customer solutions.

•  Review project deliverables such as design document, configuration documents and create technical specifications.

•  Ensure daily monitoring of assigned incidents and Change Requests to avoid any slippage or SLA breaches

•  Provide technical solution for any requirement or issue

•  Ensure updated technical documentation for primary technical support areas

•  Provide standby or back-up support whenever required

•  Should be ok to work in CE shift timings whenever required

Required Technical Skills:

•Atleast 1 years experience in ABAP

Below knowledge would be a plus

•Odata / SAP UI5 / HR ABAP

•Enhancement and Modifications – User exists, Cust. Exits etc..

• Object-oriented programing techniques in ABAP

• SAP Forms / SAP Script  and ADOBE forms

• IDOC Processing Knowledge

• Knowledge about Business Objects, BAPIs, ALE Interfaces.

• Performance tuning Knowledge

•Knowledge of SAP HANA – Focus ABAP

Job Discription: 

Experience: 5+ Years
CRM development experience:

• Plug-in development
• Custom workflow assembly development
• Data migration and integration using Dynamics CRM tools.
• Using web resources to communicate with MS CRM services
• CRM form programming (scripting)
• Custom page integration (embedding custom ASP.NET pages into CRM and using JavaScript to integrate with CRM forms)
• Generating Reports using SSRS
• C#, .NET, JavaScript, CRM SDK and exposure to Web services.
• Experience in working with Power Automate (MS Flows) and Canvas App integration with MS Dynamics CRM
• Understand functional design and provide a technical architecture that will meet functional design
• Ability to read a software requirement and produce a technical specification.
• Ensure that there are complete unit tests for every component or task.
• Develop required functionality and feature by coding on .Net platform & Internal Framework.
• Review code and ensure it conforms to standards.
• Help improve quality of existing code base
• Ensure project is complete according to written specifications. Communication and Teamwork.
• Follow best practices while coding [.NET & Microsoft Dynamics CRM].
• Ensure that code is scalable for high performance scenarios

Developer skills:

• Multithreading
• Code maintenance - does the candidate write easy to follow code with comments where appropriate
• Unit testing
• Strong Knowledge on database- SQL Server 2008

Exp: 10+ Years

Primary Skills: Microsoft Dynamics CRM, D365, C#, ASP.NET, Scripting, Azure, C#, OOPS, Team/Project Lead

Job Description and Responsibilities:

· Understand functional design and provide a technical architecture that will meet functional design

· Ability to read a software requirement and produce a technical specification.

· Ensure that there are complete unit tests for every component or task.

· Develop required functionality and feature by coding on .Net platform & Internal Framework.

· Review code and ensure it conforms to standards.

· Help improve quality of existing code base

· Ensure project is complete according to written specifications. Communication and Teamwork.

· Follow best practices while coding [.NET & Microsoft Dynamics CRM].

· Ensure that code is scalable for high performance scenarios

Role Summary

Dedicated platform support role providing first-line assistance via email, live chat, and in-platform requests. Focus on accurate ticket logging, basic troubleshooting, clear communication, use of help-center content, and timely escalation of issues beyond first-line ownership. Ideal for 1–2 year experience with strong communication and customer-first mindset in a 24×7 SaaS support environment.

Key Responsibilities

· Serve as first point of contact on email, live chat, and in-platform requests

· Acknowledge and triage issues in line with response SLAs

· Perform first-level troubleshooting

· Perform triaging of the requests and route them to relevant vendor team for further servicing.

· Experienced in Problem and Incident Management

· Use help-center articles, internal macros, and SOPs to deliver consistent support

· Accurately log/categorize/update tickets in Zendesk or equivalent.

· Capture full case details (impact, screenshots, error messages, attempted steps)

· Route/escalate correctly for bugs, labs, content, sales, billing/refund, enterprise requests

· Maintain ticket hygiene (duplicates, status updates, follow-ups, closure confirmation)

· Keep users informed throughout the ticket lifecycle

· Learn platform features/workflows and internal procedures continuously

· Support 24×7 shifts as required

Required Qualifications

· Bachelor’s degree in Computer Engineering or equivalent.

· 2–3 year of experience.

· Strong written and verbal English communication

· Good understanding of web apps, SaaS support, and customer service

· Familiarity with ticketing/chat/CRM tools.

Role Summary

Experience in providing technical support on critical software platforms with strong problem-solving and communication skills and the willingness and flexibility to work well as part of a quality-oriented team. Manages queue health, shift coverage, performance, reporting, knowledge quality, and continuous improvement while directly supporting critical incidents and enterprise cases in a 24×7 model.

Key Responsibilities

Operational Leadership

· Oversee day-to-day operations across shifts and channels

· Monitor queue health, aging, SLA adherence, backlog, and escalations

· Allocate workload based on priority, complexity, and impact

· Primary operational escalation point for critical/high-value issues

· Real-time decision-making during incidents and major issues

· Ensure adherence to SOPs, ticket standards, macros, and quality expectations

· Manage shift planning, coverage risks, leave balancing, and 24×7 continuity

· Expertise in Zendesk; escalation governance; ticket quality management

Team Management

· Lead, mentor, and coach junior/senior analysts

· Conduct performance and quality reviews; feedback sessions

· Identify skill gaps; drive training, nesting, and knowledge development

· Uphold productivity, quality, documentation, and CX standards

· Support hiring, onboarding, and capability building

· Foster culture of accountability, responsiveness, and ownership

Required Qualifications

· Bachelor’s degree in Computer Engineering or equivalent.

· 5–7 years in platform/SaaS/technical/app support

We are seeking a Senior DevOps Engineer / SRE to take end-to-end ownership of infrastructure reliability, scalability, security, and cost efficiency across both IT services projects and product-based platforms. This role goes beyond pipeline management—you will be responsible for production stability, system observability, performance optimization, and cloud cost governance, supporting applications built using Node.js, JavaScript, React.js, React Native, and Python, deployed across monolithic, microservices, and serverless architectures.

Key Responsibilities
● Own production infrastructure reliability, uptime, and performance across all environments

● Architect, deploy, and maintain scalable, secure AWS infrastructure and dedicated servers

● Design and manage containerized workloads using Docker and orchestration platforms (ECS / EKS / Kubernetes)

● Build, optimize, and enforce CI/CD pipelines using GitHub Actions and modern Git workflows

● Implement infrastructure as code (IaC) using Terraform or CloudFormation

● Establish and maintain monitoring, logging, and alerting systems for proactive incident detection

● Define and track SLOs, SLIs, and error budgets aligned with business priorities

● Lead incident response, root cause analysis (RCA), and post-mortems

● Optimize AWS cloud costs through right-sizing, usage analysis, and architectural improvements Support high-traffic and multi-tenant SaaS systems with a focus on isolation and scalability

● Ensure security, compliance, access control, secrets management, and audit readiness

● Collaborate closely with backend, frontend, and mobile teams to improve reliability and deployment workflows

● Maintain clear documentation for infrastructure, operational processes, and runbooks