Total 4,446 Full-time support analyst job vacancies in Singapore

We are hiring a Business Analyst (80%) with Scrum Master responsibilities (20%) to support large-scale Singapore Government IT systems.

This is not a passive documentation role. We are looking for someone structured, decisive, and delivery-focused — able to operate confidently within strict governance, audit, and compliance environments.

Key Responsibilities

Business Analysis (Primary)

• Lead requirements gathering with business users, government officers, and vendors

• Produce BRD/FRD, user stories, process flows, interface specs

• Ensure traceability, governance compliance, and change control discipline

• Bridge business, technical, and SI/vendor teams

• Support SIT/UAT, integration, and production rollout

Scrum Master (Secondary)

• Facilitate Scrum ceremonies and ensure backlog readiness

• Drive sprint predictability and delivery discipline

• Remove impediments and highlight risks early

Requirements

• 5–8 years IT delivery experience

• 3+ years as Business Analyst in large-scale systems

• Experience in Singapore Government / Public Sector IT

• Strong Agile + SDLC (Waterfall/Hybrid) knowledge

• Experience with multi-vendor environments

• Hands-on Jira / Confluence / Azure DevOps

We are looking for a detail-oriented Payments Technical Analyst to support payment operations by investigating and resolving transaction discrepancies. The role involves analyzing transaction flows, reviewing backend system logs, performing root cause analysis, and working closely with internal teams to diagnose and resolve payment processing issues.

Responsibilities:

• Analyze backend application logs, transaction records and system-generated events to identify the root cause of payment and settlement issues.
• Perform root cause analysis on transaction issues and recommend corrective actions to prevent recurrence
• Investigate technical issues and support resolution of production incidents impacting payment processing.
• Monitor payment flows, operational dashboards, alerts, and system monitoring tools to identify exceptions, anomalies, and service disruptions.
• Liaise with internal teams (Operations, Technology, Compliance) and external stakeholders (banks, partners) to resolve issues promptly
• Ensure all investigations are completed within defined timelines and in line with service level agreements
• Maintain accurate records of investigations, resolutions, and audit trails
• Support reconciliation processes and ensure alignment between payment systems and records
• Escalate critical issues and risks in a timely manner to relevant stakeholders
• Ensure compliance with regulatory requirements, internal controls, and AML/CFT guidelines
• Participate in process improvement initiatives to enhance efficiency, accuracy, and control

Qualifications:

• Bachelor’s degree or diploma in Computer Science or a related field.
• 3–6 years of experience in payments, or settlement investigations, technical operations, production support, systems analysis, or a related function.
• Fresh graduates are welcome to apply.
• Ability to analyze application logs and troubleshoot transaction processing issues.
• Basic understanding of APIs, system integrations, databases, and transaction processing workflows.
• Familiarity with SQL or database querying for investigation and reconciliation purposes is advantageous.
• Exposure to production support, incident management, or technical troubleshooting environments is preferred.
• Strong communication skills and ability to work with cross-functional teams.

• Work closely with business users, operations, finance, technology, and other stakeholders to gather and analyze requirements.

• Understand banking business processes and map them effectively to SAP functional capabilities.
• Prepare and maintain business requirement documents, functional specifications, process flows, user stories, test scenarios, and other project documentation.
• Act as a bridge between business users and technical / SAP development teams.
• Support SAP functional configuration discussions, impact assessments, gap analysis, and solution validation.
• Coordinate with cross-functional teams to ensure timely delivery of project milestones.
• Perform around 20% project management activities, including planning, tracking, status reporting, risk / issue management, and stakeholder follow-ups.
• Take ownership of assigned deliverables and ensure completion within agreed timelines and quality standards.
• Support SIT, UAT, defect triage, user clarification, deployment, and post-implementation support.
• Ensure proper documentation, traceability, approvals, and governance throughout the project lifecycle.
• Proactively identify risks, dependencies, gaps, and improvement opportunities.
• Drive accountability across teams and ensure open items are followed through to closure.

Required Skills and Experience

• 6 to 9 years of experience as a SAP Functional BA / Functional Consultant / Business Analyst.
• Strong experience working in the Banking or Financial Services domain.
• Good understanding of SAP functional modules relevant to banking / finance operations.
• Experience in requirement gathering, functional documentation, process mapping, gap analysis, and solution validation.
• Exposure to project management activities such as status reporting, milestone tracking, risk and issue management.
• Strong stakeholder management and communication skills.
• Ability to work independently and take end-to-end ownership of assigned tasks.
• Experience working with Agile, Waterfall, or hybrid delivery models.
• Hands-on experience with tools such as Jira, Confluence, MS Project, Excel, PowerPoint, or similar tools.
• Strong analytical, problem-solving, and documentation skills.

Preferred Skills

• Experience in SAP Finance, Treasury, Payments, Loans, Trade Finance, Risk, Compliance, or Banking Operations.
• Prior experience working with banks or financial institutions on SAP implementation, enhancement, migration, or support projects.
• Knowledge of regulatory, finance, accounting, or operational processes in banking.
• Experience coordinating with offshore / onsite teams.
• Certification in SAP, Business Analysis, Agile, Scrum, or Project Management would be an advantage.

• Consolidate and summarize fuel consumption data across the entire fleet
• Support fuel saving initiatives and decarbonisation activities
• Conduct comprehensive analysis and reporting on fuel consumption and vessel performance
• Research and evaluate new vendors and emerging technologies for vessel modifications and efficiency upgrades
• Monitor the utilization for energy saving devices
• Maintain regular condition checks for D/G and Boilers to ensure optimal performance and early detection of abnormalities
• Conduct research and propose new technical solutions or vendors to enhance fleet efficiency.
• Support in any ad hoc tasks and projects as assigned

Interested candidates, please email your resume to annasee@recruitexpress.com.sg

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted

Responsibilities

• Management reports and dashboards for leadership and governance (including ad hoc requests).

• Operational reporting with actionable insights.

• Governance dashboards and risk reduction plans.

• Compliance evidence (audit reports, remediation tracking, certification renewals).

• Security assessment reports and vulnerability test results.

• Lifecycle and obsolescence compliance validation.

• Procurement documentation and vendor performance tracking.

Requirements:

Core Skills & Competencies

• Operational Reporting: KPI design, data quality, dashboarding, storytelling with data.

• Risk & Controls: Control design/effectiveness, risk assessments, issue management.

• Audit Readiness: Evidence management, walkthroughs, remediation tracking, stakeholder coordination.

• Process Governance: SOP creation, standardization, continuous improvement.

• Vendor & Asset Management: Lifecycle planning, procurement coordination, third-party risk awareness.

• Stakeholder Management: Cross-functional orchestration, facilitation, conflict resolution.

• Tools: Power BI, Excel (advanced), Jira, SharePoint/Confluence.

Education:

• Bachelor’s degree in a relevant discipline (CS, IT, Info Systems, Cybersecurity, Engineering)

• Preferred: Enhanced Credentials: Industry-recognized certifications such as CISA, CISM, CISSP, etc)

[Summary]

 Support and grow the nickel trading business through execution of physical and derivatives trades, market analysis, and client relationship management. This role contributes to profitability, risk management, and business expansion in a dynamic trading environment.

[Job Role]

• Execute and support physical nickel and derivatives trades (hedging & position management)
• Assist in sourcing, pricing, and negotiating contracts
• Monitor market trends and identify trading opportunities
• Manage client and supplier relationships and support business development initiatives
• Oversee trade lifecycle, including documentation, shipment, and payments
• Monitor trading exposure and implement risk management strategies
• Prepare market updates, P&L, and internal reports
• Coordinate with internal teams and external counterparties for smooth execution

[Requirements]

• Bachelor’s degree in Business, Economics, Finance, or related field
• 3–5 years of experience in commodity trading (nickel or base metals preferred)
• Knowledge of derivatives/futures markets
• Experience with trading platforms and risk management tools
• Strong analytical, negotiation, and communication skills

We regret that only shortlisted candidates will be notified.

KINGFISHER RECRUITMENT (SINGAPORE) PTE. LTD.

https://www.kingfisherintl.com/

EA Reg. No.: R23114635 | EA License: 17C8713

Our Client is a US Semicon Equipment MNC.

Senior Cost Analyst to support our expanding manufacturing site in Singapore, supporting the Division. This role involves collecting data, allocating costs, and preparing reports on labor, equipment, depreciation, assembly, and other operating expenses.

You will also prepare journal entries, maintain and reconcile ledger accounts, and prepare financial statements and variance reports.

Additionally, you will conduct analyses and prepare special reports for management in support of the financial planning and analysis (FP&A) processes.

• Lead and participate in month-end close activities and variance analysis, including monthly Purchase Price Variance analysis and related capitalization and amortization entries for multiple factories.

• Prepare and publish weekly and monthly operations reports covering inventory, labor hours earned, absorption, and various manufacturing costs (e.g., scrap, manufacturing variances, warranty).

• Perform new part costing and item setups as required. Conduct periodic standard cost resetting for purchased parts, labor, overhead costs, and BOM revisions in accordance with corporate policies and procedures.

• Execute inventory analyses and reserve policies, including excess and obsolescence, MRB, and aged inventory analyses, as well as used equipment, demo, and service inventories.

• Interface with group management on new product cost development and inventory controls.

• Ensure accuracy of standard cost of sales, variances, scrap, and other recurring journal entries detailing cost of sales and inventory.

• Fully support the internal controls process, including audit support, control monitoring, and execution of POs, cycle counts, periodic physical inventories, month-end reconciliation of accounts, revenue classifications, and other controls as required. Collaborate closely with material control to develop and monitor inventory control procedures. • Liaise with external auditors for audits on inventory, reserves, and valuation issues.

• Report on asset utilization, cycle count accuracy, and completeness.

• Lead and participate in annual budgeting and forecasting processes as requested by Operations and/or BU Finance staff.

• Support the business planning and forecasting process, review forecast vs. actual results with department managers, and explain variances.

• Support quarterly/ monthly business review (MBR/QBR) financial analysis and commentary.

• Be a finance business partner to key stakeholders to provide in-depth analysis to support key business decision making in achieving the deliverable.

• Build and maintain strong relationships with key stakeholders across the business.

• Perform other duties as required.

• Degree in Accountancy or equivalent

• Minimum of 5 years of manufacturing finance or cost accounting experience with at least 2 to 3 years of FP&A experience

• Strong working knowledge of SAP

• Experience with Business Objects and Hyperion Financial Management (HFM) preferred

• Advanced proficiency in MS Office

• Excellent communication skills

• Detail-oriented

• Proven ability to thrive in a team environment with tight deadlines

• Highly analytical, execution-focused, and committed to delivering results

· Degree in a relevant IT field with 4+ years of experience in IT business analysis, solution design, and testing.

· Experience in at least one full software/product development cycle (Agile preferred).

· Strong analytical, problem-solving, and influencing skills.

· Strong stakeholder management skills with ability to engage users at all levels andfacilitate discussions

· Proactive, motivated, and inquisitive mindset.

·  Ability to code and iterate during planning sessions and conduct workshops.

·        Must have more than 2 years of experience as a business analyst in IT/software projects, including requirement gathering and stakeholder management.

· Must have experience in requirements engineering for Microsoft Dynamics CRM or similar.

·        Good to have IIBA certifications (ECBA, CCBA, CBAP, or PMI-PBA).

· Good to have an entry-level project management certification.

·        Good to have working experience in Government of Singapore projects.

·        Good to have experience with data visualization tools (Power BI, Tableau) and scripting (Python/R).

·        Good to have proficiency in technical skills like SQL, Excel, BPMN/UML modeling, and SDLC methodologies (Agile/Waterfall).

·        Mustpossess strong communication skills

Ensure the accuracy, completeness, and consistency of customer data within the system by performing regular data cleansing, and validation checks. Ensure proper data entry protocols, duplication control, and timely updates, to support reliable reporting and effective decision-making.

Assist and optimize end-to-end customer service and sales workflows to improve efficiency, responsiveness, and overall customer experience. Assist sales manager to identify gaps and implement best practices, standard operating procedures (SOPs).

Assist and coordinate customer engagement by ensuring timely, accurate, and communication throughout the sales cycle. Support quotation process by standardizing templates, improving turnaround time, and ensuring pricing accuracy in agreement and alignment with customer requirements.

A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world’s most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future.

We offer exceptional opportunities for our people; opportunities to work for the world’s leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients.

Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing.

What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.

Information Technology team - Singapore

IT Service Management Support provides A&O Shearman (AOS) with an initial point of contact for providing first and second line resolution for IT support calls, requests and reporting. The team manages requests for new services and liaises with other areas of IT to resolve issues with existing systems and hardware.

What you will do

The Senior IT Analyst acts as an ambassador for IT, is responsible for handling requests and incidents as well as providing operational technical support along with occasional training to all customers within A&O Shearman, but predominantly for the Singapore office. The Senior IT Officer is also responsible for driving technological adoption, challenging the status quo, engaging with customers, and is expected to contribute in a positive manner to the success of the firm.

Customer Relationship Management

• Engage frequently with customers to educate and advise on their technological requirements
• Identify areas for innovation in line with the firm’s IT strategy
• Offer solutions to technical and non-technical problems
• Be proactive and innovative with technological advancements and changes

Service Support

• Maintain an effective working knowledge of incident resolution across all areas of IT Support in order to maximise customer service and call resolution
• End to end ownership of incidents and requests monitoring tickets passed to other support teams
• Ensure accurate and timely updates are maintained in the Incident Management System, no ticket should be more than 5 days old without a regular update
• Receive and handle requests for support following agreed procedures
• Promptly allocate tickets/requests as appropriate
• Maintain relevant records and documentation

Infrastructure & Application Support

• Assist in the investigation and resolution of incidents and problems relating to application, infrastructure and/or, operating and network systems
• Carry out agreed operational and specified maintenance procedures of a routine nature
• Monitor routine operations and initiates corrective action if processes fail

Service Delivery

• Take responsibility for the resolution of incidents ensuring 1st and 2nd line resolution is achieved, within agreed SLAs
• Meet all OLA Service activity targets in line with performance targets defined for the technology service
• Ensure that requests are properly logged, assigned, tracked and responded to in a timely manner and according to agreed standards and procedures. Ensure customers and other interested parties are kept informed of progress and that corrective action is taken to avoid or minimise delays
• Manage all calls accurately using the BMC Helix (Service Desk) ticket logging system
• Flexible with hours in order to fully support the team and to ensure the effective running of the operation outside of working hours as required

Supplier Management

• Work with suppliers to deliver services in line with agreed SLAs

Risk Management

• Appropriate escalation of incidents and requests to the Senior IT Manager in line with A&O Shearman’s processes

Quality, Methods & Tools

• Follow processes to ensure an exceptional level of service is provided to both internal and external customers

Key Relationships:

• Work with internal customers and external clients to deliver a professional, customer focused service; prioritising accordingly
• Work closely with IT Manager to deliver an efficient and effective service
• Work with the wider Asia Pacific team to ensure a seamless approach to support and security across applications and infrastructure

What you will have

Experience & Competencies

• Proven experience in a customer facing role within an IT Support / Service Desk environment
• Knowledge of Service Desk operations, to include a good knowledge of IT best practice, industry trends and customer service
• Experience with Microsoft products (Office/OS), BMC Helix ticketing system
• Knowledge and experience with Video Conferencing and Audio Visual technology
• A proactive and solution-driven mindset with ability to demonstrate initiative by contributing new ideas through creative thinking
• Clear verbal and written communication skills in Thai and English, with the ability to explain technical instructions in a non-technical way
• An enthusiasm to engage with people and a passion for exceptional customer service and technology innovation
• Ability to promote technology within the firm, using business friendly language, and seek out opportunities with tangible business benefits
• Ability to work in a team environment to achieve service levels as a group and individually
• Prioritise and manage workload effectively, often under pressure
• Take personal responsibility to keep up to date with new technologies, systems and solutions and to facilitate technological innovation
• Ability to think logically, analyse situations and solve problems in a timely manner
• Awareness of business-critical incidents, and their potential implications for the business
• Ability to develop good working relationships across the breadth of the IT function and effectively share knowledge between individuals and teams to contribute to overall effectiveness of project and service improvement work
• Self motivated, self-starter, who will undertake all activities to the highest professional standards

Qualifications

• Accreditation in relevant technologies (Microsoft/Cisco etc.) and ITIL V.3 Foundation is desirable

Working Hours

• Work outside normal office hours, including on call, weekend/evening work will be expected as required by individual projects and activities
• This job description indicates the general nature and level of work expected. It is not designed to provide a comprehensive listing of the activities, duties, responsibilities or skills and competencies required of the staff member. The staff member may be asked to perform other duties as required.

Responsibilities

• Gather citizen and business requirements through service journey mapping and build business cases using rapid prototyping techniques.
• Produce user stories, functional specifications, and acceptance criteria, and construct prototypes to validate requirements and measure delivered value.
• Research and recommend suitable technologies, including AI tools, ensuring alignment with central technology directions and whole-of-government solutions through hands-on experimentation.
• Assess and apply appropriate development methodologies, including Agile and Waterfall, across varying project environments.
• Oversee system readiness ahead of deployment and conduct impact assessments for proposed changes.
• Support the Chief Information Officer in surfacing digital transformation opportunities across the agency.
• Establish product vision, roadmap, and objectives that are anchored to overarching business strategy.
• Translate product strategies into actionable plans and leverage data analytics to guide product decisions.
• Facilitate workshops, focus group sessions, and sprint reviews to drive alignment across cross-functional stakeholder groups.
• Collaborate with technical and business teams to iterate on solutions using tools such as Figma, Miro, JIRA, GitHub, GitLab, and rapid application development platforms including OutSystems.

Requirements

• Degree in Information Technology or a related discipline.
• Minimum 4 years of experience in IT business analysis, solution design, and testing, with exposure to at least one full software or product development lifecycle.
• Proficiency in working with modern web technologies (e.g., React, JavaScript, Python, Java, .NET/C#), government development tools and CI/CD concepts including SHIP/HATS, and content management systems such as Sitefinity or SharePoint Online; a Business Analysis certification (e.g., CBAP), Scrum Master, or Product Owner certification is advantageous.
• Strong analytical and problem-solving abilities, with excellent stakeholder management skills and the capacity to facilitate discussions across all levels of the organisation; a proactive, inquisitive mindset with the ability to code and iterate during planning sessions is essential.

Clarence Khoh
R1552376

Responsibilities

• Conduct discovery sessions, interviews, workshops, and workflow mapping with business teams to identify AI opportunities.
• Translate business pain points into AI-ready problem statements, hypotheses, success metrics, requirements, user stories, and acceptance criteria.
• Lead the scoping and coordination of AI POCs and MVPs, from opportunity framing to prototype validation and pilot recommendation.
• Partner with technical teams, vendors, and business users to design AI-enabled workflows and solutions.
• Coordinate UAT, pilot feedback, test scripts, evaluation rubrics, and validation reports.
• Analyze results from POCs/MVPs and recommend whether solutions should be scaled, refined, paused, or discontinued.
• Prepare business cases, PRDs, process maps, delivery plans, risk logs, decision papers, and stakeholder updates.
• Support responsible AI adoption by ensuring appropriate human oversight, data handling, disclosure, quality checks, and policy compliance.
• Develop user guides, SOPs, training materials, and change management support for AI-enabled workflows.
• Stay updated on AI tools, media industry use cases, and emerging best practices, and translate these into practical recommendations for Mediacorp.

Requirements

• 5 years of experience in business analysis, product analysis, digital transformation, AI/data projects, consulting, or technology-enabled process improvement.
• Strong experience in stakeholder engagement, requirements gathering, workshop facilitation, process mapping, and documentation.
• Experience supporting POCs, MVPs, pilots, UAT, Agile delivery, or product development.
• Ability to structure ambiguous business problems and translate them into clear solution requirements and testable success criteria.
• Good understanding of generative AI, LLMs, AI agents, automation, chatbots, analytics, or enterprise AI tools.
• Strong communication skills, with the ability to explain AI and technology concepts to non-technical stakeholders.
• Comfort working across business, product, engineering, data, vendor, governance, and leadership teams.
• Experience in media, broadcast, digital content, newsroom operations, creative production, marketing, advertising, or commercial workflows.
• Hands-on experience with ChatGPT, Claude, Gemini, Copilot, and other commonly used AI tools, as well as AI prototyping tools, prompt engineering, low-code automation, dashboards, or agentic workflows.

•You will be responsible for end-to-end delivery of enterprise data and analytics solutions leveraging traditional and modern Data architecture. Experience with Financial Crime Analytics, Finance & Credit Risk Analytics, Credit Scoring & Decision systems, Retail & Wholesale Datamarts will of advantage

•The role spans requirements analysis, solution design, testing, implementation, and production support ensuring high-quality, scalable, and compliant data platforms that support advanced analytics and AI initiatives.

Key Responsibilities

•Lead end-to-end solution delivery for data and analytics across the full SDLC.

•Analyze business and regulatory requirements, translate them into scalable solution designs & provide estimations.

•Communicate complex technical and architectural concepts to business and senior stakeholders in a clear, simplified manner.

•Review and approve test strategies, functional test cases, and data validation approaches.

•Manage risks and issues related to scope, data quality, regulatory commitments, and delivery timelines.

•Participate in product and platform evaluations (RFPs, PoCs) for data, analytics, and AI tooling.

•Partner with production support team to conduct root cause analysis, resolution, and preventive controls.

•Lead innovation and modernization initiatives, including data discovery, cataloguing, governance, and AI enablement.

•Drive productivity, efficiency & quality improvements across delivery and operational processes.

•Ability to design data architectures supporting NLP and AI-driven analytics.

FUNCTIONAL SKILLSETS

Analytics Domains

•Financial Crime Analytics Transaction Monitoring, Customer Due Diligence, Sanctions & Payments Screening

•Finance & Credit Risk Analytics Financial reconciliation, Allocation, Performance management, Regulatory and Management reporting, Credit risk exposure, NPL, Counterparty risk, Basel & IFRS9 input variables

Enterprise Data, Analytics & Unstructured Data Enablement

•Proven experience delivering large-scale analytics platforms within financial services spanning structured, semi-structured, and unstructured data

•Strong capability in requirements analysis and functional design for analytics use cases involving Transactional data, Investigator narratives, Case notes and alerts, Policy & Customer communications documents

•Experience defining data quality, governance, lineage, and reconciliation controls for both structured and NLP-derived datasets.

Unstructured Data & NLP-Enabled Analytics

•Ability to define data architectures and data flows that ingest, curate, and govern unstructured and semi-structured data within enterprise data platforms.

•Experience translating business requirements into NLP-enabled analytical use cases, such as Text classification and categorization, Entity & relationship extraction, Risk indicator identification, Summarization of alerts, cases, or documents

Knowledge Graph & Relationship Based Analytics

•Ability to design and govern an enterprise knowledge layer defining relationship taxonomies, entity resolution rules, and linkage logic

•Ability to translate use cases into relationship driven analytical designs, such as Network based risk identification, Hidden association and indirect exposure analysis, Related party and concentric risk detection

Requirements

Data Platforms & Architecture

•Open table formats: Apache Iceberg, Delta Lake, Apache Hudi

•Distributed processing & query engines: Spark, Trino/Presto, Hive

•Cost optimization strategies: tiered storage, lifecycle management, workload governance

Programming & Analytics

•SQL, BTEQ, GCFR

•Python (Pandas, NumPy)

•BI & visualization tools: Power BI, QlikSense

Data Integration & Quality

•Informatica suite: PowerCenter, BDM, IDQ, Enterprise Data Catalogue

•Data ingestion patterns: batch, CDC, streaming

•Data validation, quality controls, and reconciliation frameworks within environments

Governance, Risk & Compliance

•Data modelling, critical data elements, regulatory reporting

•Fine-grained data access controls (row-level, column-level, masking)

•Metadata management, lineage, and impact analysis

•Compliance with BCBS 239, MAS, AML/CFT, and internal data standards

Big Data Platforms

•Cloudera Hadoop distribution: Hive, Impala, Spark, Iceberg, Trino

As a Digital Business Analyst, you will support the Chief Information Officer (CIO) and collaborate with cross-functional teams to deliver user-centric solutions aligned with business objectives. You are a proactive, self-motivated and resourceful team member with good tech/digital knowledge and strong influencing skills. You are passionate about driving product initiatives and adept at facilitating stakeholder engagement while constantly looking for new ways to apply digital technologies and AI to meet Agency and citizen needs.

What You Will Be Working On

· Elicit citizen/business needs through service journeys and develop business cases via rapid prototyping.

· Develop user stories, specifications, and acceptance criteria, building prototypes to validate requirements and measure value.

· Evaluate and recommend technologies (including AI tools), aligning with government's technology directions and WOG central solutions, through hands-on experimentation.

· Identify and adopt appropriate development methodologies (e.g., Agile, Waterfall) for various environments.

· Ensure system readiness for deployment and analyse the impact of changes.

· Assist the CIO in identifying digital transformation opportunities.

· Define product vision, roadmap, and objectives aligned with business strategy.

· Communicate product strategies and use data to inform decisions.

What We Are Looking For

· Degree in a relevant IT field with 4+ years of experience in IT business analysis, solution design, and testing.

· Experience in at least one full software/product development cycle (Agile preferred).

· Strong analytical, problem-solving, and influencing skills.

· Strong stakeholder management skills with ability to engage users at all levels and facilitate discussions

· Proactive, motivated, and inquisitive mindset.

· Ability to code and iterate during planning sessions and conduct workshops.

Preferred Skills:

· Business Analysis certification (e.g., CBAP).

· Past development or consulting experience.

· Experience in Agile, Knowledge Management, or Service Design.

Good-to-have Skills:

· Some exposure to modern web technologies such as React, JavaScript, Python, Java, or .NET (C#) will be an advantage.

· Familiarity with government development tools and CI/CD concepts, including SHIP/HATS, is a plus.

· Experience working with Agile tools such as Figma, Miro, or JIRA

· Experience facilitating workshops, focus groups, and sprint reviews

· Knowledge of data analytics and product metrics

· Certification such as Scrum Master or Product Owner is a plus

· Experience with development workflows using tools like SHIP/HATS, GitHub or GitLab for code management and collaboration

· Experience to rapid application development platforms such as OutSystems

· Working experience with content management systems such as Sitefinity, SharePoint Online, or similar platforms

· Singaporean only