Total 1,248 support analyst job vacancies in Singapore

We are seeking a motivated, organised and detail-oriented Patient Care Admin Support to join our healthcare operations team. This role is patient-facing and time-sensitive: you will be the first point of contact for patient enquiries and clinic calls, and the coordination link between patients, clinics, specialists and the internal business development team. This opportunity is open to fresh graduates —comprehensive training will be provided.

Role Priorities

The following are non-negotiable, ranked priorities for this role:

•    Patient queries and clinic calls come first. Patient enquiries and incoming clinic calls take precedence over all other administrative tasks and must be acknowledged and actioned promptly.

•    Answer and return calls during clinic operating hours, including weekends. Calls and messages must be answered and reverted within clinic hours — Monday through Sunday (including Saturday and Sunday) —in line with the clinic operating schedule.

•    Communicate and coordinate. Keep patients, clinics and internal teams informed with clear, timely and professional communication, ensuring nothing falls through the cracks.

Key Responsibilities

Patient & Clinic Coordination

•    Serve as the first point of contact for patient enquiries; respond to questions accurately, empathetically and promptly.

•    Answer, screen and return incoming clinic calls during operating hours, including Saturdays and Sundays, ensuring no call or message goes unanswered.

•    Manage patient communications across phone, email and WhatsApp, maintaining a professional and responsive tone at all times.

•    Coordinate and follow up on patient-related matters between patients, clinics, specialists and internal teams in a professional and efficient manner.

Administrative & Billing Support

•    Provide administrative support to the business development team.

•    Assist in handling billing matters and ensuring timely processing of payments; verify invoice accuracy and resolve discrepancies promptly using Excel.

•    Maintain and update trackers, schedules and patient records in Microsoft Excel, ensuring data is accurate and current.

•    Assist in preparing reports, proposals and other documentation as needed.

Efficiency & Multitasking

•    Multitask effectively under pressure — juggle live patient calls, follow-ups, billing and admin concurrently while keeping patient enquiries the top priority.

•    Leverage AI tools (e.g. drafting, summarising, scheduling and data-entry assistants) to work faster, reduce errors and lift overall task efficiency.

•    Continuously look for ways to streamline workflows and improve turnaround times.

Relationships & Operations

•    Support the development and maintenance of strong relationships with patients, clinics, clients and stakeholders.

•    Work closely with internal teams to ensure seamless business operations.

•    Perform any other duties as assigned to support business growth and operational excellence.

Requirements

•    A diploma in Business Administration, Finance, Marketing, Healthcare Management, or a related field.

•    Fresh graduates are welcome to apply — training will be provided.

•    Strong organizational, communication and coordination skills.

•    Proven ability to multitask and work efficiently in a fast-paced, dynamic environment.

•    Comfortable using WhatsApp for patient and team communication, and AI tools to improve productivity.

•    Proficiency in Microsoft Office, with strong Excelskills (Word, Excel, PowerPoint, Canva).

•    Willing and available to answer and return calls during clinic hours, including Saturdays and Sundays.

•    A proactive, service-oriented attitude with a willingness to learn and grow in the role.

Job Description

·      We are seeking a proactive and customer-focused IT Helpdesk Support Professional to provide technical assistance and support to end users experiencing software and application-related issues. 

·      The ideal candidate will possess strong troubleshooting abilities, effectively manage support tickets, and ensure timely resolution of incidents while adhering to defined SLAs and KPIs. 

Key Responsibilities 

·      Provide first-level technical support for software and application-related issues. Diagnose, troubleshoot, and resolve incidents raised by end users. Log, track, prioritize, and manage tickets through ServiceNow or other ticketing systems. 

·      Escalate unresolved issues to appropriate teams and follow up to ensure timely closure. 

·      Communicate updates and resolutions clearly to users throughout the ticket lifecycle. Monitor and meet established service levels, KPIs, and response timelines. 

·      Document incidents, solutions, and workarounds accurately within the ticketing system. 

·      Support incident, service request, and problem management processes. 

·      Collaborate with internal teams to identify recurring issues and drive continuous improvement. 

·      Maintain a high level of customer satisfaction through professional and effective support. 

Required Skills 

·      Experience handling ticket management and escalations in a service desk environment. 

·      Strong troubleshooting and problem-solving skills for application-related issues. Hands-on experience with ServiceNow or similar ticketing tools. 

·      Familiarity with ITIL processes, including incident, problem, and service request management. Experience working in SLA/KPI-driven support environments. 

·      Strong customer service, communication, and end-user engagement skills. 

·      Ability to manage multiple priorities in a fast-paced support environment. 

·      Preferred Experience 2–4 years of experience in IT Helpdesk, Service Desk, or Application Support roles. 

·      Experience supporting enterprise users and business applications. 

·      ITIL Foundation certification will be an added advantage.

As a IT Support Engineer(End user), you will be responsible for providing technical assistance and support to end-users and ensuring the smooth operation of IT systems and services.

You will diagnose and resolve technical issues, escalate problems as necessary, and provide timely responses to user inquiries. Additionally, you will contribute to the development and maintenance of support documentation and assist in the implementation of IT projects.

Job Responsibilities:

• Provide technical support to employees for hardware, software, and application-related issues.
• Troubleshoot Windows OS,Microsoft Outlook, Office 365 applications, and general IT problems.
• Install, configure, and maintain organization-approved software and applications on desktops, laptops, and mobile devices.
• Assist users with device setup, configuration, and data migration when replacing or upgrading computers.
• Ensure endpoint security solutions (e.g., encryption, antivirus) are active and compliant.
• Manage Windows Active Directory for user accounts (e.g., account creation, password resets, access management).
• Set up and configure Office 365 email accounts for new employees.
• Support and troubleshoot smartphones,tablets (Android & iOS) for corporate email and application access.
• Perform basic hardware troubleshooting for desktops, laptops, and peripherals (printers, scanners, monitors).
• Coordinate with vendors for hardware repairs, warranty claims, and replacements.
• Assist in setting up meeting room IT equipment, video conferencing tools, and collaboration platforms.
• Maintain documentation for common IT issues, troubleshooting steps, and user guides.
• Educate employees on best practices for IT security, email usage, and software tools.
• Assist in preparing training materials or conducting brief IT training sessions when needed.
• Work closely with the service deskteam for ticket resolution and escalation.
• Maintain accurate records of IT support activities, issue resolutions, and asset inventory.
• Ensure timely submission of support reports, work logs, and attendance records.
• Attend weekly team meetings for updates and knowledge sharing.

ASTEK has been providing IT and Engineering solutions for some of the world’s largest industrial and services groups for more than 35 years with 10,000 passionate experts in 22countries throughout Europe, APAC, Middle East and the Americas

Currently, we are looking for Application Support Specialist which would be based in Singapore

Requirements and Responsibilities:

·       Bachelor’s degree with minimum 5 years’ experience in relevant activities.

·       Monitor Production Systems: Continuously monitor the health and performance of production applications using monitoring tools and dashboards.

·       Incident Management: Respond to and resolve application incidents, ensuring minimal impact on business operations. Document incidents and their resolutions.

·       Root Cause Analysis: Conduct root cause analysis for recurring issues and implement corrective actions to prevent future occurrences.

·       Collaboration: Work closely with development, QA, and operations teams to identify and resolve application issues.

·       Performance Tuning: Analyze application performance and implement tuning measures to optimize system performance.

·       Deployment Support: Assist in the deployment of new releases and patches, ensuring minimal disruption to production services.

·       Documentation: Maintain comprehensive documentation of application support procedures, incident resolutions, and system configurations.

·       User Support: Provide support to end-users and stakeholders, addressing their queries and issues related to production applications.

·       Continuous Improvement: Identify opportunities for process improvements and automation to enhance the efficiency and reliability of application support.

·       Hands-on experience in application support or development in Python, SQL, Unix, Java, AWS, Datadog, CICD Pipelines, and Git.

·       Strong interpersonal and communication skills to interact with diverse stakeholders.

·       Agile, fast learner, and able to adapt to changes.

·       Experience with the Systems Development Life Cycle (SDLC) implementation methodology and/or Agile methodologies such as Scrum and Kanban.

Responsibilities:

• Perform regular checks in inventory software system to ensure inventories are in place
• Perform regular repairs and maintenance of yard and workshop tools and equipment
• Help maintain the tool room through 5S initiatives and good housekeeping practices

Requirements

• Relevant technical certification
• Basic technical knowledge on tooling and vehicle maintenance
• Computer literate to navigate inventory system and Microsoft Office suite required on the job
• Class 3 driving license. Candidates with forklift driving license will be an added advantage
• Able to work with minimal supervision
• Able to work overtime including weekends

To submit your application, please apply online to apply@rn-care.com or call +(65) tel: 6514 9838 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Job Description

• Industry/ Organization Type: Logistics
• Position Title: IT Support Engineer
• Working Location: Tuas (Transport provided from Boon Lay MRT)
• Working Hours: 5.25 days (Mon - Fri, 8.30am - 5.00pm; Alternative Sat, 8.30am – 1.00pm)
• Salary Package: Basic salary up to $4,000 + AWS + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Provide technical support for users’ desktops, laptops, system/OA software, NAS, printers/MFP, backup facilities, and other related IT equipment.
• Troubleshoot computer network issues in a Windows domain environment, including TCP/IP, Active Directory, Wireless AP, Firewall, Router, and Switch.
• Set up and administer corporate email systems, including Exchange Server, Outlook, and Mobile ActiveSync.
• Perform system administration for various servers.
• Maintain hardware and software inventory records.
• Review, recommend, and implement IT initiatives to improve IT operations.
• Supervise contract workers and conduct outdoor site surveys across areas such as telecommunications, machinery, networking, IoT, and other IT equipment.
• Perform any other tasks assigned by the immediate supervisor.

APPLY NOW!!!

• Diploma/Degree in IT or a related field.
• At least 3 years of hands-on experience in end-user support for hardware and software
• Possess fieldwork experience in outdoor IT projects.
• Able to liaise and follow up effectively with vendors and users, both onsite and offsite.
• Able to suggest new ideas and contribute to improving IT operations and project work.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #84526 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Engagement & Operations Support Officer

About the Role

We are looking for a proactive and detail-oriented Engagement & Operations Support Officer to support a national initiative aimed at driving cultural participation across communities. This role combines engagement, operations, and event execution to ensure a seamless and positive experience for stakeholders and the public.

Key Responsibilities

Engagement & Outreach

• Support outreach strategies to drive awareness and participation
• Engage with arts, heritage, and community partners
• Assist in executing targeted engagement plans for different demographics
• Support offline outreach activities such as roadshows and community events

Partnerships & Events

• Coordinate and support event planning and execution
• Manage logistics for activations, roadshows, and partnerships
• Liaise with internal teams, partners, and stakeholders

Operations & Customer Service

• Support helpdesk and customer service operations
• Respond to enquiries and ensure service standards are met
• Monitor performance metrics and support improvements

Administration & Risk Management

• Assist in documentation, SOPs, and reporting
• Provide administrative and coordination support
• Identify and manage operational risks

Requirements

• Minimum 2 years of experience in events, communications, or administrative support
• Background in Communications, Events, Arts Management or related fields preferred
• Strong organisational skills with attention to detail
• Good communication and stakeholder management skills
• Proficient in Microsoft Office and digital tools
• Able to multitask and work in a fast-paced environment
• Willing to work evenings/weekends when required

What We’re Looking For

• A team player with strong interpersonal skills
• Adaptable and resourceful problem-solver
• Passion or interest in arts, culture, or public engagement

Next Step

• Drop your resume and contact us to follow-up, or send your resume to weijun.ng@adecco.com  or wa.me/85149149
• Only shortlisted candidates will be contacted

Ng Wei Jun

EA License No: 91C2918

Personnel Registration Number: R26160702

Job Descriptions:

• Collaborate with Product Owners, Software Architects, Developers, Project Managers, and customers to define product roadmaps, enhancements, and change requests
• Participate in requirements gathering, business analysis, feasibility studies, functional design, testing, user acceptance testing (UAT), and implementation activities
• Translate business requirements into functional specifications, user stories, workflows, wireframes, and test cases
• Work closely with development teams throughout the software development lifecycle to ensure solutions meet business and user needs
• Conduct business and technical impact assessments for enhancements and modifications to existing SaaS and enterprise applications
• Facilitate workshops, discussions, and training sessions with customers and end users
• Support troubleshooting, root-cause analysis, and resolution of application and system issues
• Contribute to innovation initiatives, pilot projects, proof-of-concepts (e.g. AI) and new product development efforts
• Collaborate with cross-functional teams including Project Management, Customer Success, and Technical Support to ensure successful product delivery and adoption

Requirements:

• Bachelor's Degree, Postgraduate Diploma, or equivalent qualification in any discipline
• 3 years of relevant experience in roles such as Functional Analyst, Business Analyst, System Analyst, Product Analyst, Product Owner, Functional Consultant, IT Analyst, or similar
• Strong analytical and problem-solving abilities with a passion for understanding user needs and designing practical solutions
• Excellent communication, presentation, and stakeholder management skills
• Ability to engage effectively with diverse stakeholders, including healthcare professionals, administrators, and technical teams
• Strong interest in software products, SaaS platforms, healthcare technology, or digital transformation initiatives
• Familiarity with Software Development Life Cycle (SDLC), Agile, Scrum, or related methodologies will be an advantage
• Positive attitude, strong sense of ownership, and willingness to learn and grow

Interested applicants, please Email, fabianling@recruitexpress.com.sg

Fabian Ling Tuong Liing

R25129353

Recruit Express Pte Ltd

EA Licence No: 99C4599

We regret that only shortlisted candidates will be contacted.

Core Responsibilities :-

• Requirements Gathering & Analysis: Collaborate with stakeholders to understand business needs and translate them into clear, actionable technical requirements

• Documentation: Create and maintain comprehensive business requirements documents (BRDs), functional specifications, user stories, and process flows

• Stakeholder Engagement: Facilitate meetings to gather insights and ensure alignment between business and technical teams

• Solution Design Support: Work with technical teams to evaluate solution options and ensure proposed designs meet business objectives

• API Documentation: Develop and maintain detailed API documentation to support integration and development efforts

• Testing & Quality Assurance: Support User Acceptance Testing (UAT) by creating test cases, coordinating testing activities, and validating that solutions meet requirements

• Data Analysis: Leverage SQL to extract, analyse, and interpret data to support decision-making and validate requirements

• Change Management: Assist in managing requirement changes and assessing their impact on project scope, timeline, and resources

• Continuous Improvement: Identify opportunities to streamline processes and enhance project delivery

What We're Looking For :-

• Technical Foundation: Strong foundational knowledge in Java (no need coding) and SQL

• API Expertise: Experience in utilizing and developing API documentation

• Attention to Detail: Demonstrates meticulous attention to detail in all aspects of work

• Analytical Thinking: Strong aptitude for grasping complex ideas and translating them into practical solutions

• Communication: Excellent written and verbal communication skills to engage with diverse stakeholders

• Problem-Solving: Ability to identify issues, analyse root causes, and propose effective solutions

Beneficial Skills :-

• Agile Methodologies: Experience working in Scrum or other Agile frameworks

• API Testing: Hands-on experience with API testing tools and methodologies

Qualifications :-

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field

• 3-8 years of relevant experience in business analysis, technical analysis, or a related role

Disclaimer: The company is committed to ensuring the privacy and securityof your information. By  submitting thisform, you consent to the collection, processing, and retention of theinformation you provide. The data collected (which may include your contactdetails, educational background, work experience and skills) will be usedsolely for the purpose of evaluating your qualifications for the positionyou're applying for. Your data will be stored securely and retained for theduration necessary to fulfill our hiring process. If you are not selected forthe position, your data will be kept on file for a limited period in casefuture opportunities arise. You have the right to access, correct, or deleteyour data at any time by contacting us at Quess Singapore | A Leading StaffingServices Provider in Singapore (quesscorp.sg)

“This is in partnership with the Employment and EmployabilityInstitute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employersseeking employment and employability solutions. e2i serves as a bridge betweenworkers and employers, connecting with workers to offer job security throughjob-matching, career guidance and skills upgrading services, and partneringemployers to address their manpower needs through recruitment, training, andjob redesign solutions. e2i is a tripartite initiative of the National TradesUnion Congress set up to support nation-wide manpower and skills upgradinginitiatives. By applying for this role, you consent to QuesscorpSingapore’s PDPA and e2i’s PDPA.”

The Company
Aramco Trading was established as Saudi Aramco’s trading arm in 2011 under the approval of Saudi Aramco’s Board of Directors. It established its headquarters in Al-Midra Tower in Dhahran, Saudi Arabia and have 4 other global offices in London, Singapore, Dubai and America. With five offices currently operating worldwide, Aramco Trading has broader access to markets, a wider client base, a more talented and diversified workforce, and a more sophisticated and integrated global business model.

Today, the company is recognized globally as a critical trading partner for refiners, shipping companies, financial institutions, end-users, and other product-trading companies. The company trades across the barrel including Crude, Middle distillates, Light distillates, bulk petrochemicals, polyolefin and recently clean energy like LNG, Emission and Biofuels.

Aramco Trading Singapore (ATS) is the largest subsidiary out of the kingdom and is actively trading within the region and globally across all products since 2018.

The Function

Globally headed in Dhahran, Saudi Arabia,the IT department helps to support all departments within the Aramco Tradingentities with troubleshooting of any system issues.

We are seeking a Senior SAP Finance expert with over 10 years ofextensive experience to lead a critical transformation initiative within ourGlobal Trading Company. This is a high-visibility role that sits at theintersection of Finance, IT, and Energy Trading.

The ideal candidate will possess deep expertise in SAP Finance (FI/CO)and energy trading processes, with a proven track record of optimizing complexfinance ecosystems. You will be responsible for auditing existing financeprocesses, identifying systemic gaps, and designing robust improvements thatalign with global trading company standards. Specifically, your focus will beon streamlining integration points and enhancing period-end closing activitiesto ensure accuracy, efficiency, and compliance.

In addition to this strategic mandate, you will continue to supportday-to-day finance operations within ATS, ensuring business continuity whiledriving long-term architectural improvements.

Key Accountabilities
1.      Strategic Finance Process Optimization & Architecture

·        Conduct a comprehensive review of existingfinance processes implemented in SAP, with a specific focus on Energy Tradingmodules and General Ledger functionalities.

·        Identify functional gaps, inefficiencies, andrisks in current workflows, particularly concerning system integrations anddata flow between trading platforms and SAP.

·        Design and recommend architectural improvementsthat align with global standards for trading companies, ensuring scalability,auditability, and operational excellence.

·        Lead the redesign of period-end closingprocesses, implementing best practices to reduce close cycles, improveaccuracy, and enhance reporting timeliness.

2.      Integration & System Alignment

·        Evaluate and enhance integration architecturesbetween SAP Finance, Energy Trading Systems, and other enterprise applications.

·        Ensure seamless data integrity andsynchronization across systems, minimizing manual interventions andreconciliation efforts.

·        Collaborate with IT solution architects totranslate business requirements into technical specifications for systemenhancements or new implementations.

3.      Cross-Functional Collaboration & Leadership

·        Serve as the primary subject matter expert (SME)bridging ATC Global Finance, ATS Day-to-Day Finance, and IT teams.

·        Partner with Global Finance leadership to ensurethat all proposed changes support broader organizational goals and regulatorycompliance.

·        Mentor junior finance systems analysts andprovide guidance to business users on best practices for SAP Finance usage.

4.      Ongoing Finance Support (ATS)

·        Provide continued support for day-to-day finance operations within ATS, ensuring stability and reliability during the transformation period.

·       Hve experience in supporting for settlement (AP/AR), treasury, GL, financial reporting or credit management which are essential for this job.

·        Assist in resolving complex transactionalissues, system errors, or user access problems as they arise.

·        Train new employees about commodity management modules

Requirements

Education: 

o   Bachelor’s degree in Finance, Accounting, Information Systems, orrelated field. Master’s degree or relevant certifications (e.g., CPA, CMA, SAPCertification) preferred.

Experience:

o  10+ years of professional experience in SAPFinance (FI/CO), with a significant portion dedicated to architecture, processdesign, or system implementation.

o  Minimum 5 - 7 years of hands-on experiencein Energy Trading processes, including physical and financialtrading, risk management, and commodity accounting.

o  Proven track record of leading large-scale finance transformation projects in a global trading or multinational environment.

o  Expertise in configuration and implementation of Financial Accounting (FI) and Managerial Accounting (CO).

o  Working knowledge of Group Reporting, SAC Planning, Receivables Management, and Document Reporting and Compliance.

o  Experience in integration with SAP Applicationareas, preferably Oil and Gas, such as TSW, SD, MM, HR & Payroll, and LE.

Technical Skills:

o  Deep expertise in SAP ECC or S/4HANA Finance.

o  Strong understanding of integration technologies(Integration Suite, PI/PO, CPI, RFCs, BAPIs) and data migration tools.

o  Proficiency in period-end closing cycles,month-end/year-end reporting, and intercompany transactions.

Soft Skills:

o  Exceptional stakeholder management skills, withthe ability to influence senior leadership across Finance and IT.

o  Strong analytical and problem-solving abilities,with a keen eye for detail and process optimization.

o  Excellent communication skills, capable oftranslating complex technical concepts into business-value propositions.

o  Excellent interpersonal skills in areas such asteamwork, facilitation, and negotiation

o  Strong written, verbal communication andpresentation skills; ability to present and discuss strategies and technicalinformation in a manner that establishes rapport, persuades others, andestablishes understanding for technical and non-technical audiences

Application
Do you have what it takes? If you are keento grow your career with a leading energy company, this is the role foryou. 

Interested applicants please submit full resume with email and contact details to ATS-HR@aramcotrading.sg

We regret to inform you that only selected candidates will be notified.

IT Business Analyst | Agile

• Working Hours: Monday to Friday, Hybrid Working Arrangement
• Working Location: Central
• Remuneration package: Up to $10,000 + AWS

We are seeking a talented and experienced Business Analyst to join our dynamic team. With a focus on innovation and delivering cutting-edge technology solutions, we are at the forefront of the tech industry. We are committed to creating an inclusive and diverse workplace where everyone can thrive.

Responsibilities:

• Collaborate with business teams to understand citizen/business needs using human-centric, visual methods such as service journeys, and develop the appropriate business case.
• Apply Design Thinking / Service Design methodology and tools to identify current state gaps and challenges, and design future state solutions.
• Work with project teams to develop user stories, functional/technical specifications, and acceptance criteria.
• Evaluate and recommend suitable technology solutions while aligning with the company’s technology directions, such as cloud-based solutions, enterprise architecture, and modernization of legacy systems.
• Identify and adopt the appropriate development methodology (e.g., Agile or Waterfall) based on project requirements and environment (Outsourced, Co-Sourced, or In-house).
• Lead and participate in Agile practices and ceremonies where Agile methodology is adopted.

Requirements:

• Minimum 5 years of experience in IT business analysis, application solution design, and testing.
• Experience participating in at least one full software or product development cycle, preferably using Agile Methodology.
• Strong analytical, conceptualization, and problem-solving skills.
• Excellent communication skills with the ability to pitch ideas and influence stakeholders.
• A driven and motivated personality with an inquisitive mind.
• Ability to learn and apply new concepts effectively.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

Contact you about potential opportunities.

Delete personal data as it is not required at this application stage.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Aloysius Tan Sheng Rong - R22110441
ScienTec Consulting Pte Ltd - 11C5781

ABOUTTHE ROLE
We are looking for an experienced KYC Quality Assurance Analyst to join our client's Compliance team in Singapore. In this senior individual contributor role, you will serve as the third line of review (L3) for KYC and Source of Wealth (SoW) assessments, ensuring accuracy, regulatory compliance, and risk integrity across our customer portfolio.

You will work closely with L1/L2 analysts, the Anti-Money Laundering Officer (AMLO), and internal audit teams to maintain the highest standards of financial crime prevention.

KEY RESPONSIBILITIES

•     Perform second-level review of KYC and Source of Wealth (SoW) assessments, evaluating them for accuracy, completeness, and regulatory compliance.

•     Validate the plausibility and coherence of SoW narratives and supporting documentary evidence.

•     Ensure that risk ratings, customer profiles, and red flags are correctly identified, documented, and appropriately addressed.

•     Summarise and escalate high-risk or unclear cases to the AMLO with well-reasoned recommendations.

•     Maintain quality assurance records and contribute to internal audit readiness and ongoing compliance reviews.

•     Provide constructive, actionable feedback to L1 and L2 analysts to drive improvements in quality and consistency.

•     Identify systemic issues or trends in KYC reviews and propose process enhancements.

REQUIREMENTS

Essential

•     Minimum 3 years of hands-on KYC experience within a licensed bank or financial institution (non-negotiable).

•     Prior experience in an L3 reviewer, QA, or Compliance Officer capacity.

•     Strong knowledge of AML/CFT regulations and KYC frameworks applicable in Singapore (MAS guidelines).

•     Proven ability to assess complex corporate structures and high-risk customer profiles.

•     Meticulous attention to detail with strong analytical and investigative skills.

The intern will be attached to the Fleet Digital section and will support the team in the following activities: 

• Extract and analyze sets of data from multiple sources and database for Harbour Launch, Tugs and Crew Deployment; develop and test hypothesis and communicate with section managers recommendations. 

• Identify and interpret trends or patterns in the collected data sets. 

• Detect anomalies, spot discrepancies and possible defects from our Fleet Management System 

• Produce insights on operations data using analytic tools (Python/Excel/Power BI) 

• Design, develop and maintain ongoing reports and dashboards. 

• Take in the lead in digitalization projects by working with key stakeholders within and outside of organization. 

• Perform any other ad-hocs duties as assigned. 

Preferred Skills

• Proficiency in Python Programming Language and Excel VBA 

• Experience in UI/UX designing and able to develop dashboard with data visualization tools (Example: Power BI and Tableau) 

• Analytical mindset driven to understand machinery and operation data 

• Strong organizational and problem-solving skills 

• Commitment to learning including new analytical methods and Harbour Craft profile 

• Ability to identify data-driven insights and trends from large data sets, keeping in mind of data quality and accuracy 

• Able to develop Robotics Process Automation (RPA) – UiPath would be a plus. 

Data Analytics

• Spearhead the design and execution of end-to-end data analytics strategies.
• Develop and manage automated data pipelines and ETL workflows.
• Perform data cleaning, preprocessing, and validation to maintain high data accuracy and integrity.
• Utilize advanced statistical and data mining techniques to analyze extensive healthcare datasets.
• Build and maintain interactive dashboards with user-friendly visualizations tailored for non-technical stakeholders.
• Deliver in-depth analytics to support clinical research and quality improvement projects, especially in areas like chronic disease management (e.g., diabetes, kidney disease, asthma).
• Create predictive models and deploy machine learning solutions, including large language models (LLMs).
• Collaborate with clinical teams to integrate Patient-Reported Outcome Measures (PROMs) into existing care processes.
• Work closely with GTO and AIO teams to improve data visibility and accessibility.
• Design and apply LLM-based solutions to streamline and optimize patient care pathways.

Data Quality & Monitoring

• Conduct regular validation to ensure the integrity and consistency of datasets.
• Detect and interpret key trends, patterns, and insights from healthcare data.
• Establish and maintain robust data quality assurance and validation protocols.
• Generate and present clear, data-driven reports and visualizations to stakeholders.
• Ensure all data visualizations are user-centric and accessible to non-technical users.
• Liaise with cross-functional teams to gather and address their specific data requirements.

Data Governance & Protection

• Implement stringent data security policies and access controls.
• Supervise data standardization and quality management initiatives.
• Ensure adherence to data privacy laws such as PDPA and HBRA.
• Develop secure protocols for safe data exchange and collaborative access.
• Promote ethical AI usage and ensure responsible deployment of LLM technologies.

Key Requirements

• Bachelor’s degree in a quantitative field (e.g., Computer Science, Data Analytics, Statistics)
• Minimum of 2 years’ experience in healthcare analytics or a similar field.
• Strong programming skills in Python, R, and SQL.
• Hands-on experience with data visualization platforms such as Tableau, Power BI, or TIBCO Spotfire.
• Proficiency with cloud analytics environments, especially Databricks.
• Solid foundation in statistical methods, including predictive modeling, A/B testing, and time-series analysis.
• Skilled in deploying and fine-tuning AI/ML models, including LLMs, within healthcare contexts.
• Experience working with cloud providers, particularly AWS.
• Familiarity with container technologies like Docker and Kubernetes.
• Experience using modern web frameworks such as Streamlit, NextJS, and TypeScript.
• Proficient in REST API development using frameworks like FastAPI.
• Understanding of database design, with hands-on experience using tools like SQLAlchemy.
• Capable of working with large and complex datasets.
• Proficient in using Git for version control and collaborative coding.
• Strong grasp of CI/CD pipelines and DevSecOps best practices.
• Knowledge of medical terminology and healthcare IT systems.
• Demonstrated ability to manage stakeholders and drive successful project outcomes.
• Excellent analytical thinking and problem-solving capabilities.
• Effective communicator with strong presentation, writing, and interpersonal skills.
• Highly detail-oriented, with a commitment to accurate data handling and analysis.
• Able to convert business challenges into technical data solutions.
• Team-oriented, proactive, and capable of thriving under time constraints.
• Comfortable working both independently and collaboratively in dynamic environments.

To apply, please visit www.gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

For the past 75 years, MS First Capital has been actively involved in the non-life insurance business both in Singapore and across Asia. Our roots can be traced back to the 1950s where we engaged in writing both personal and commercial lines of non-life insurance business across various classes such as Fire, Engineering, Marine Hull, Marine Cargo, Bond, Professional Indemnity, Motor, Public Liability, Worker's Compensation, Personal Accident and other Miscellaneous Accident.

We are a reputable source of cutting-edge insurance options, catering to a diverse range of clients, both individuals and corporate. We are proud that our financial strength rating of 'A+ (Superior)' with 'Stable' outlook has been reaffirmed by AM Best, given our consistently impressive financial performance. We are also recently awarded Top 300 Employer by the Singapore Opportunity Index for our effort in creating meaningful career pathways, fostering inclusive growth, and investing in our employees' potential.

This is a perfect gateway into the highly niche sector of non-life reinsurance, part of Singapore's bustling financial services sector. As a wholly-owned entity of the world-renowned Mitsui Sumitomo Insurance (MSI) Group, we are dedicated to developing young talents for our sector. As a member of our young talent pool, you can look forward to comprehensive professional training, sponsorship of professional qualifications, a friendly and collaborative culture and a competitive compensation package.

We are looking for an experienced Senior QA Analyst to support our core modernization initiatives on a fixed-term contract basis, focusing on User Acceptance Testing (UAT) across Data Analytics platforms, Power BI reporting, and UiPath automation solutions. This role is critical in ensuring the accuracy, reliability, and business readiness of data-driven insights and automated processes. The ideal candidate will have strong experience in data validation, BI testing, and automation QA, along with the ability to collaborate closely with business and technology stakeholders.

Responsibilities

• Design, prepare, and execute UAT test scenarios and test cases

• Validate:

*Data accuracy from source systems to reports

*Business logic, KPIs, and calculations

*Dashboard functionality and usability

• Perform data reconciliation using SQL or other tools

• Coordinate with business stakeholders for UAT execution and sign-off

• Track, report, and manage defects through resolution

• Test end-to-end UiPath automation workflows

• Validate:

*Process logic and business rules

*Error handling and exception scenarios

*Integration with upstream and downstream systems

• Conduct regression testing for robot releases

• Support UAT cycles for automation deployments

• Define and implement UAT strategy and approach

• Develop:

*Test plans and schedules

*Entry and exit criteria

*Test metrics and reporting

• Drive structured defect management processes

• Identify opportunities to automate testing processes

• Contribute to QA best practices across modernization programs

• Enhance testing efficiency and coverage

Requirements

• 5+ years of experience in QA / Testing roles

• Strong experience in UAT for Data Analytics / BI platforms

• Hands-on experience testing Power BI dashboards and reports

• Solid understanding of:

*Data models and ETL processes

*Data warehousing concepts

• Proficiency in SQL for data validation

• Understanding of automation lifecycle and exception handling

• Test case design and execution

• UAT coordination and stakeholder management

• Strong communication and stakeholder management skills

• High attention to detail and analytical mindset

• Experience in data migration or transformation projects

• Knowledge of data quality and governance frameworks

• Experience testing RPA / workflows is a plus
  

Due to the volume of applications received, we will only contact shortlisted candidates. We may retain your personal data for as long as it is necessary to fulfil the purposes for which they were collected, or as required or permitted by applicable laws. Should you disagree, please contact our Data Protection Officer for more information on the retention and disposal of your personal data.