Total 144 support analyst job vacancies in D26 Upper Thomson, Springleaf

Senior End-User Support Engineer (L3)

Job Title: Senior End-User SupportEngineer (L3)
Monthly Salary: $8,500 – $11,000 SGD
Location: Singapore
Employment Type: Full-time, Permanent

Roles & Responsibilities

• Act as the highest level of escalation for complex end-user computing incidents (OS, application, network, access issues)
• Own the Problem Management process – conduct root cause analysis (RCA) for recurring incidents
• Lead post-incident reviews and drive permanent fixes to reduce ticket volumes
• Design and maintain knowledge base articles for L1/L2 support teams
• Mentor and provide technical guidance to junior support engineers
• Collaborate with engineering teams (EUC, Network, Security) to resolve cross-domain issues
• Proactively identify areas for automation and efficiency improvements in support processes
• Manage major incident bridges and coordinate with multiple teams for resolution
• Create PowerShell scripts to automate repetitive support tasks
• Review change requests impacting end-user computing environment
• Prepare weekly incident trend reports for IT management
• Act as the final approval point for complex technical solutions

Job Requirements

• Bachelor's Degree in Information Technology, Computer Science, or equivalent experience
• Minimum 7 years of experience in end-user support, with at least 2 years at L3 level
• Deep expertise in Windows OS internals, registry, group policy, and troubleshooting
• Advanced knowledge of Intune, Azure AD, and Microsoft 365 administration
• Strong scripting skills in PowerShell and/or Bash
• ITIL v4 Managing Professional certification required
• Microsoft 365 Certified: Endpoint Administrator Associate preferred
• Excellent analytical and problem-solving skills with attention to detail
• Proven ability to remain calm under pressure during major incidents
• Singaporeans and PRs are encouraged to apply.

Job Summary

We are seeking an experienced Business Analyst to support the Enterprise Management for a reputed organization.

This role operates at the intersection of business, data, and technology, ensuring that the platform meets business needs, aligns with governance standards, and is effectively adopted by users.

Mandatory Skill-set

• Degree in Information Technology, Computer Science, Data Science, or a related field;
• Must have 5 years of Business Analyst experience, preferably in data-intensive projects;
• Strong understanding of GRC concepts (risk management, compliance frameworks);
• Must have solid knowledge of data modeling and data relationship design;
• Excellent documentation and communication skills;
• Proven ability to translate business needs into functional and technical requirements;
• Strong analytical and problem-solving capabilities;
• Ability to work independently and collaboratively in cross-functional teams;
• Comfortable working in fast-paced, time-sensitive environments.

Desired Skill-set

• Experience with ServiceNow and other GRC tools;
• Knowledge of data governance principles and frameworks;
• Familiarity with Agile methodologies.

Responsibilities

• Identify and document relationships between GRC entities (e.g., Risks, Controls, Regulations, Activities);
• Define cardinality and business rules governing data relationships;
• Develop entity-relationship diagrams (ERDs) and data flow diagrams;
• Translate high-level business requirements (BRDs) into detailed functional specifications;
• Define data validation rules, transformation logic, and business rules;
• Document metadata and data structure requirements for the repository;
• Facilitate workshops and discussions with subject matter experts (SMEs);
• Validate data models and requirements with business stakeholders;
• Act as a liaison between business users and technical teams to ensure alignment
• Develop and maintain data dictionary and metadata repository;
• Document business glossary and data lineage;
• Prepare user stories, acceptance criteria, and supporting documentation for development teams.

At Citi, we get to connect millions of people across hundreds of cities and countries every day.  And we've been doing it for more than 200 years.  We do this through our unparalleled global network.  We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country
• We empower our employees to manage their financial well-being and help them plan for the future

Citi Wealth is an integration of Citi Private Bank and the Consumer Wealth organization into a single business enabling Citi to serve its clients across the wealth spectrum and capitalize on Citi’s industry leading capabilities to support the goal of Wealth, which is to be the leading wealth management provider globally.

The Market Segments & Services Specialist is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business.

Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• Product strategy and product management for key capabilities, as well as development of new capabilities and solutions based on market demand

• P&L Management (reporting and analyzing financials to ensure goals are being met)

• Assembles a holistic picture of where the product is currently, how clients view it, how it compares to competition, and where it needs to go in the future

• Drives action across the organization in order to achieve goals

• Ensures a BAU operational model is in place

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of experience

• Capacity to proactively anticipate, identify and resolve problems

• Strategy oriented with ability to prioritize

• Desire to drive projects from ideation or assignment to execution

• Appetite for challenging assignments

• Bachelor's degree; 2+ years of work experience in Product Management, Market Management or Sales

Education:

• Bachelor’s/University degree

At Citi, we get to connect millions of people across hundreds of cities and countries every day.  And we've been doing it for more than 200 years.  We do this through our unparalleled global network.  We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

The Digital S/W Eng Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Accountable for executing and driving results on large-scale efforts or multiple smaller efforts and serving as a development lead for most medium and large projects. This includes expertise with application development methodologies and standards for program analysis, design, coding, testing, debugging and implementation.

• Accountable for exhibiting a strong understanding of client core business functions.

• Required to support situations in which end user consultation is required to identify system function specifications and incorporate them into overall system design and delivery. Additionally, utilize comprehensive knowledge of multiple areas within technology to achieve technological objectives.

• Independent work style, requiring little or no guidance by more senior developers. Decisions will make a significant, measurable impact on the business goals for the client organization. During team discussions you will play a significant role with TPMs and engineering managers to determine potential risks to a schedule.

• Assist in the planning and managing of application development assignments generally involving large budgets, cross functional projects or multiple projects. This includes effectively understanding and analyzing both technical and business risks and impact.

• Expected to effectively communicate those risks to the business owners, so that they can make informed decisions.

• Accountable for providing guidance on architecturally significant efforts during the preplanning phase, and ensuring principles and best practices are followed prior to initiation of work. In doing so, closely watch and evaluate Digital roadmaps, including impacts to support upcoming journeys.

• Publish design review extensions, and provide documented guidance aligned to sprint plans and timelines.

• Be part of the design review board that will focus on the design process, search for generic patterns, and, at the same time, share best practices across the organization.

• Publish design patterns across lines of business and domain commonalities. Drive design reviews for Next Gen Architecture (NGA) and Plan of Record (POR) projects, supporting design principles and best practices.

• Participate in micro services and NGA code reviews.

• Empower SDEs and their teams by mentoring and coaching.

• Have a comprehensive understanding of the business domain, the systems, and the products in your space. Understand their accountabilities, boundaries, limitations, scale factors and the reasons behind architectural decisions.

• Provide a long-term perspective for business and technology choices; using technical judgment to vet architecture as required.

• Able to direct teams on how to develop and deliver systems that are efficient with resource usage such as hardware, runtime, performance, load, and memory requirements.

• Responsible for broader design decisions and development of long-term strategies that significantly influence the development process and standards.

• Accountable for Design Reviews of Agile and Plan of Record (POR) projects as well as accountable for Code Reviews of Next Gen Architecture (NGA) projects and are expected to elaborate, promote and communicate Design Patterns applicable to NGA architectures and solutions.

• Accountable for providing architectural guidance to the SDE’s based on best practices and in alignment with CTO guidelines and platform.

• Drive clarity and work with complete independence as business and or technical strategy is not defined.

• Provide the corresponding architectural guidance, and conduct design reviews and code reviews based on the projects assigned to your LOB. The product definition and technical planning is out of scope.

• Accountable for the overall strategy and for driving the teams inside and outside of your organization to deliver expected results. Drive mindful discussion with business and technical stakeholders that lead to timely decisions. Participate in discussions to drive smart trade-off decisions that balance efforts, delivery timelines, features, and technical constraints. Identify and remove blockers and always find the path forward in challenging situations.

• Create plans that have a clear path to delivery. Solve for dependencies between agile and waterfall delivery efforts. Help your teams organize for delivery while maximizing resources for the greater good of the Digital organization. Understand engineering best practices and apply best practices to the software development lifecycle (SDLC)

• Accountable for Design Reviews for Citi Agile and POR projects as well as Code Reviews for the NGA projects. Accountable for providing architectural guidance to the SDE’s based on best practices and in alignment with CTO guidelines and platform. Elaborate, promote and communicate Design Patterns applicable to NGA architectures and solutions.

• Elaborate, bring and communicate clear metrics on Design Reviews, Code Reviews, CI/CD and Design Patterns adoption.

• Communicate progress, anticipate bottlenecks, provide escalation management, identify, assess, track and mitigate issues/risks at multiple levels. Recognize discordant views and take part in constructive dialog to resolve them.

• Demonstrate the ability to implement continuous improvement and the induction of new technology. Demonstrate examples of influence in scrum teams beyond your own area of focus.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Recommended Qualifications: 

• 8-15 years of relevant experience in an Apps Development role or senior level experience in an Enterprise Architecture role with subject matter expert in one or more areas.

• Exhibit expertise in all aspects of technology by understanding broader patterns and techniques as they apply to Citi’s internal and external cloud platforms (AWS, PCF, Akamai)

• Lead resources and serve as a functional SME across the company through advanced knowledge of algorithms, data structures, distributed systems, networking, use of knowledge and experience to lead, architect, and drive broader adoption forward.

• Acquire relevant technology and financial industry skills (AWS PWS) and understand all aspects of NGA technology – including innovative approaches and new opportunities.

• Demonstrate knowledge on automating code quality, code performance, unit testing, and build processing in the CI/CD.

Education:

• Bachelor’s/University degree, Master’s degree preferred

1)          Provide production support for 24x7 on Core Banking applications.

2)          Recent experience in working with Java J2EE applications

3)          Good understanding of core banking and banking operations is highly desirable.

4)          Prior experience with Sunline Core Banking would be a strong case forcandidate.

5)          Experience in application support role for min 2 years for support orDevelopers

6)          Willing to learn with good knowledge of Java, Unix, SQL

7)          Experience in programming languages such as JAVA/J2EE.

8)          Experience in Unix commands , SQL queries

9)          Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus

10)        Familiarity with ticketing tools and monitoring tools like Prometheus,Elasticsearch and Grafana.

11)        Dynamic individual with thirst to learn

12)        Strong team player with excellent inter-personal skills

13)        Ownership oriented and ability to meet SLAs with no compromise on the qualityof the work

14)        Good problem-solving skills and ability to work under pressure in a fast-pacedenvironment.

15)        Strong communication skills with the ability to liaise effectively acrossteams.

Senior .NET Production Support Engineer (Cloud & SRE Focus)

Job Summary

We are seeking a highly skilled and experienced Senior .NET Production Support Engineer to manage and enhance mission-critical, cloud-native applications. This role requires expertise in Site Reliability Engineering (SRE), observability, and modern DevOps practices, ensuring high availability, scalability, and performance of distributed systems.

You will lead incident management, advanced troubleshooting, root cause analysis (RCA), and automation initiatives, while collaborating with cross-functional teams to drive resilience, reliability, and continuous improvement.

________________________________________

Key Responsibilities

• Provide L2/L3 production support for.NET (Core/6/7/8+) and ReactJS-based microservices applications

• Implement and maintain SRE practices (SLIs, SLOs, error budgets) for system reliability

• Perform advanced troubleshooting in distributed, microservices-based architectures

• Monitor system health using observability stacks (logs, metrics, traces)

• Drive root cause analysis (RCA) with a focus on preventive and automated solutions

• Collaborate with DevOps and development teams in CI/CD pipelines and release automation

• Support containerized deployments (Docker, Kubernetes) and cloud environments

• Automate repetitive operational tasks using scripting (PowerShell, Python)

• Participate in on-call rotations and incident response (Major Incident Management)

• Integrate AI-driven monitoring and anomaly detection tools for proactive issue detection

• Ensure compliance with ITIL, security, and DevSecOps standards

• Maintain detailed runbooks, knowledgebase, and operational dashboards

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field

• 5+ years of experience in .NET application support, SRE, or backend development

Core Technical Skills

Strong expertise in:

• C#, ASP.NET, .NET Core / .NET 6+(preferred latest versions)

• RESTful APIs, Web API, Microservices architecture

• SQL Server, MySQL (plus performance tuning & query optimization)

• Experience in:

• Multithreading, async programming, memory management

• Debugging production issues (dump analysis, profiling, thread analysis)

• Performance optimization &scalability engineering

• High-Niche & In-Demand Skills (Added)

Cloud &Cloud-Native

• Azure (App Services, AKS, Functions, Application Insights) / AWS (EKS, Lambda, CloudWatch)

• Cloud-native design patterns &distributed systems

 Containers & Orchestration

• Docker, Kubernetes (AKS/EKS), Helm charts

• Experience managing production workloads in containerized environments

Observability &Monitoring

• Advanced tools: Prometheus, Grafana, ELK Stack, Open Telemetry

• Expertise in distributed tracing (Jaeger, Zipkin)

DevOps & CI/CD

• Azure DevOps / GitHub Actions / Jenkins pipelines

• Infrastructure as Code (Terraform, ARM templates)

DevSecOps

• Secure coding practices, vulnerability scanning

• Tools like Snyk, SonarQube, OWASP compliance

• AI & Automation (Advanced Niche Edge)

• AI-driven monitoring (AIOps tools)

• Basic knowledge of ML models for anomaly detection

• Experience integrating GenAI / ChatOps for support automation

Tools &Technologies

• Incident Management: ServiceNow, JIRA

•  Monitoring: Splunk, AppDynamics, Dynatrace

•  Version Control: Git (GitHub / GitLab /Bitbucket)

Preferred Skills

•  Certifications:

•  Azure / AWS Certified Solutions Architect or DevOps Engineer

•  ITIL Foundation / Advanced ITIL[i]

Exposure to:

•  Python automation & scripting

•  AI/ML certifications or hands-on experience

•  Financial services / high-availability environments (bonus)

Responsibilities:

• Establish and continuously improve the company's comprehensive risk management framework by formulating risk management policies, procedures, standards, and control tools to ensure full coverage across all business processes.
• Identify, assess, and monitor credit risk, market risk, operational risk, compliance risk, and funding risk; prepare profit and loss reports, risk assessment reports, and risk alert notifications.
• Participate in risk control reviews for business projects, conduct due diligence and risk ratings on counterparties, customers, and major transactions, and provide approval recommendations.
• Monitor business execution, conduct routine risk inspections, abnormal data analysis, and risk investigations to promptly identify and issue warnings on potential issues.
• Lead the handling of risk incidents, formulate response measures, follow up on corrective actions, minimize losses, and establish post-incident review and improvement mechanisms.
• Collaborate with trading, finance, legal, operations, and other departments to integrate risk control requirements into business processes and enhance overall risk awareness among employees.
• Regularly report to management on the company's overall risk exposure, effectiveness of risk control implementation, and optimization recommendations to support business decision-making.
• Monitor changes in industry policies and regulatory requirements, and update risk management strategies in a timely manner to ensure compliant and stable business operations.
• Review the input records of physical and derivatives transactions, and verify the accuracy of valuations in the risk management system.
• Assist the finance department in managing derivative-related funding and settlement activities.

Requirements:

• 5-10 years of experience in risk management, trading risk, or commodity/LNG markets preferred.
• Strong understanding of market risk, credit risk, and derivatives.
• Proficiency in risk systems and Excel-based analysis.
• Ability to communicate effectively in Mandarin (verbal and written) is required to liaise with stakeholders at headquarters in China, where Mandarin is the primary working language.
• Experience in Chinese corporations is an advantage.

To Apply, please kindly email your updated resume to cv_rhys@goodjobcreations.com.sg

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Rhys Goh Hui Ming

EA Personnel Registration Number: R2198664

EA License no.: 07C5771

We are looking for 4 motivated locals to join us as a Junior L2 Production Support Analyst on a 1 year contract, assisting in the smooth operation and maintenance of our client's banking applications.

This role will collaborate closely with development teams to perform system health checks, support application recovery, and handle production-related tasks.

If you are a local candidate with 1 - 2 years working experiences as Application/Production support in Bank or Financial Institute, possess strong hands-on expertise in SQL and Linux, and willing to work rotating shift hour (including nights, weekends, and public holidays), we encourage you to apply for this opportunity.

Please note that shift patterns may change to 12 hour shifts based on business requirements.

Location: Changi Business Park

Salary inclusive of allowance: Up to $4500 (Depend on experience and Company do not provide bonus)

Shift Schedule (Need to support including night shift, weekends and public holidays):

• Morning shift: 6am to 3pm
• General shift: 9am to 6pm
• Afternoon shift: 2pm to 11pm
• Night shift: 10pm to 7am
• NOTE: Shift timing is subjected to change to 12 hour shifts

Transport is claimable - before 7am (for morning shift 6am to 3pm), after 11pm (afternoon shift 2pm to 11pm)

Requirements:

• Singaporean
• Degree in IT / Computer Science
• 1 - 2 experiences in Application/Production Support in Bank or Financial Institute
• Possess strong hands-on expertise in SQL and Linux
• Hands-on experience supporting applications on Linux platforms
• Willing and able to work rotating shifts, including nights, weekends, and public holidays, with shift schedules subject to change to 12-hour shifts.
• Need to have eagerness to learn and perform with commitment
• Able to commit for a 1 year contract
• Need to serve 2 months notice if hired for this role
• Must clear client security & pre-employment checks before onboarding

Responsibilities:

• Experience in Unix commands , SQL queries
• Recent experience in working with Java J2EE applications
• Experience in application support role for min 1 years for support or Developers willing to learn with good knowledge of Java, Unix, SQL
• Experience in programming languages such as JAVA/J2EE.
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus
• Exposure to banking industry is a plus
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills
• Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

Please study the link before applying, as you will be required to complete an assessment test as part of the application process.

Unix: https://www.oracle.com/virtualization/technologies/vm/downloads/virtualbox-downloads.html (free download for practising Unix)

Unix: https://upload.wikimedia.org/wikipedia/commons/7/79/Unix_command_cheatsheet.pdf

https://learnsql.com/blog/sql-basics-cheat-sheet/

SQL: Google 100 SQL interview questions for application support in banking.

ES Recruitment Pte Ltd (09C4235)

Hong Chiew Guat (R1219860)

Our client, a global technology leader specializing in search, digital platforms, cloud computing, and data-driven innovation, is seeking a Financial Data Analyst/Product Analyst to support financial reporting and analytics through data extraction, SQL scripting, and reporting automation. This role will focus on generating and transforming large financial datasets, building SQL-based reporting solutions, and delivering actionable insights to support business and finance stakeholders.

This is a fixed term contract ending on the 14 Dec 2026 with possibilities for extension thereafter

Responsibilities

• Extract, validate, and analyze financial data from databases, data warehouses, and ERP systems using SQL.
• Write and maintain SQL scripts to support reporting, data analysis, and financial insights.
• Interpret financial and operational data to identify trends, risks, and business opportunities.
• Build and maintain dashboards and reports using BI tools such as Looker, Tableau, or Power BI.
• Support recurring financial reporting, ad-hoc analysis, and reporting automation initiatives.
• Partner with Finance and cross-functional teams to ensure data accuracy and deliver actionable insights.

Requirements

• Up to 6 years of experience in Financial Analysis, Product Analytics, FP&A Analytics, Financial Data Analytics, Business Intelligence, or related roles.
• Advanced SQL skills with the ability to independently write and optimize complex queries and scripts.
• Strong analytical skills with the ability to interpret data and translate findings into business recommendations.
• Strong financial domain knowledge with experience analyzing P&L, revenue, costs, budgets, or financial performance metrics.
• Proven experience extracting and working with large datasets from platforms such as BigQuery, Snowflake, SAP, Oracle, or similar.
• Experience with Excel and BI tools such as Looker, Tableau, or Power BI.

At Citi, we get to connect millions of people across hundreds of cities and countries every day.  And we've been doing it for more than 200 years.  We do this through our unparalleled global network.  We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Markets business provides world-class solutions and an unmatched global presence.  We serve corporates, institutional investors and governments from trading floors in almost 80 countries.  The strength of our underwriting, sales and trading and distribution capabilities span asset classes and currencies, providing us with an unmatched ability to meet the needs of our clients.

We’re currently looking for a high caliber professional to join our team as Officer, Prime Brokerage Client Service Analyst - Hybrid (Internal Job Title: Securities & Derivatives Analyst 2 – C10) based in Singapore.  Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

• We empower our employees to manage their financial well-being and help them plan for the future.

• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

Prime Broker Middle Office supports the Prime Brokerage Business, and is part of the overall Prime Finance Business unit.

The department consists of a client-aligned operational client service and a risk & control team.

The primary role is the responsibility of managing a number of the Prime Brokerage hedge fund clients. The successful candidate will be the main point of contact for all operational queries for that client and they will interact closely with clients/administrators and internally across the Business, Middle Office and Operations.

Responsible for providing operational client support for Priority and high focus Prime Brokerage clients.

The primary role will incorporate all aspects of Equity and Fixed Income Prime Brokerage operational client service – covering trade handling, fails management and client account management queries.

This is a client focused role with large volumes and quick turnarounds with an increasing focus on providing innovative value add services to increase both the client experience and potential business revenue.

In this role, you’re expected to:

• Main point of contact for client/administrator operational queries

• Trade handling across equity and fixed income PB, including trade capture, trade kick-outs, broker mapping and connectivity issue resolution with clients/administrators

• Management of client settlement activity, liaising with settlements and clients to resolve any issues

• Management of client cash activity, authorisations, reporting and query resolution

• Review client cash balances / portfolios for operational issues

• Liaise with Citi execution desk on booking issues

• Documentation and publication of MIS where required

• Completion of all daily processes and controls including ad-hoc tasks that may be assigned.

• Driving initiatives to reduce Manual Touch Points (MTP’s)

As a successful candidate, you’d ideally have the following skills and exposure:

• Client service experience essential

• Understanding of life-cycle of trade processing for significant product type (Equity / Fixed Income / Derivatives). Includes trade capture, settlements and reconciliations for the Equity and Fixed Income Prime Brokerage area.

• Understanding of settlement principles and practices.

• Work experience in the Financial Services Industry is a benefit.

• Displays a well-developed ability to schedule work and understand relative priorities.

• Building positive working relationships and working with team members to understand the root cause of an issue in a timely and effective manner.

• Computer literate - Ability to quickly grasp several in house systems including Microsoft office applications.

• Communication – Ability to articulate clearly and communicate effectively at all levels.

• Problem solving - Resolve problems where the analysis of situations or data requires an in-depth evaluation of basic procedures and industry standards.

• Planning and Organising – Ability to work independently and multitask under pressure.

• Teamwork - the ability to demonstrate interest, skill, and success in getting groups to work together

• Attention to detail – Diligently attends to details and pursues quality in accomplishing tasks.

• Leadership – Ability in developing others via coaching and mentoring for effective performance management.

• Proactive - Identifying situations that could result in new business and developing recommendations tailored to the client.

• Degree qualification or equivalent, with Financial Services focus.

• Industry exams e.g. IAQ module exams or equiv.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Key Responsibilities

• Provide after-sales service support for control systems including DCS/SIS, SCADA (FAST/TOOLS, STARDOM) and ExaQuantum to both internal and external customers.
• Receive and manage customer inquiries, service requests, and complaints related to installed systems and products.
• Deliver technical support and troubleshooting using specialized knowledge of control systems and related applications.
• Maintain strong working relationships with customers and internal stakeholders, particularly for technical and service-related matters.
• Coordinate with local country offices and Yokogawa Headquarters (Global Response Centre) to resolve technical issues and service cases.
• Support global dispatch activities for troubleshooting, commissioning, and on-site technical assistance to ensure customer satisfaction.
• Participate in 24-hour standby duty rotation, including overseas deployment on short notice for urgent support.
• Assist the Response Center Manager in managing crisis reports, service notes, complex issues, and affiliate dispatch requests.

Requirements

• Minimum 5 years of experience in control system engineering, such as DCS, SIS, SCADA, STARDOM, ExaQuantum, PLC, or equivalent systems.
• Hands-on experience with systems such as CENTUM VP, ProSafe-RS, or similar industrial control platforms is an advantage.
• Strong troubleshooting, servicing, and maintenance skills in distributed control systems and industrial networks (e.g. L2/L3, firewalls).
• Conduct service, maintenance, and troubleshooting training for local country offices
• Ability to work independently and collaboratively in a fast-paced, customer-focused environment.
• Good communication and coordination skills to work with global teams and stakeholders.
• Willingness to be on standby and travel overseas on short notice when required.

To ensure all applications are consolidated and processed through our central Applicant Tracking System (ATS), candidates are requested to submit their applications exclusively via the link below:

https://wd3.myworkdaysite.com/recruiting/yokogawa/yokogawa-career-site/job/Bedok/Technical-Support-Engineer_R-10359

By responding to Yokogawa’s advertisement, consent is considered given to Yokogawa to collect the required personal data for the purpose of recruitment with expectation that Yokogawa will protect personal data with security safeguards that are reasonable and appropriate to the sensitivity of the personal data, to protect it from unauthorized access, use or disclosure and complies with applicable regulatory requirements with respect to the retention of personal data.

We regret to inform that only shortlisted candidates will be notified.

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

[Job ID: 1628618]

Responsibilities

• Provide programming, helpdesk and technical support for WINGS and related subsystems.
• Investigate, troubleshoot and resolve ERP system issues across regional subsidiaries.
• Monitor helpdesk tickets and deliver timely, effective solutions to reported issues.
• Guide and coach subsidiary IT personnel on issue resolution and system best practices.
• Ensure system stability through regular checks, backups and recovery procedures for WINGS.
• Improve system operations by analysing user feedback and recommending enhancements.
• Plan and conduct technical training sessions for subsidiary IT teams.
• Support AS/400 server migration, operating system upgrades and PTF upgrades.
• Perform annual AS/400 backup, restoration and user profile reviews.
• Deliver 2nd and 3rd level disaster recovery support.
• Provide 2nd level support for Compleo and customise templates based on business needs.
• Support roll-outs and post-go-live activities for G4, New Rack System, Group EDI and Machine Parts Management Systems.
• Carry out additional duties as assigned by the supervisor.

Requirements

• Minimum 3 years of relevant working experience in ERP or system support roles.
• Hands-on experience with AS/400 (iSeries) environments.
• Proficiency in RPG, RPGLE, CL programming and QRY/400.
• Experience with ERP systems in manufacturing or distribution environments is an added advantage.
• Strong organisational skills with the ability to prioritise multiple tasks effectively.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Demonstrated willingness to learn and adapt to new systems and technologies.

To Apply, please kindly email your updated resume to

cv_gary@goodjobcreations.com.sg

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

https://goodjobcreations.com.sg/en/privacy-policy/

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

EA Personnel Name: Gary Ho Cheng Xuan

EA Personnel Reg. No.: R1549767

EA License No.: 07C5771

1 year contract under employment agency payroll

Location: Changi Business Park

Salary inclusive of allowance: Up to $4600 (Depend on experience and Company do not provide bonus)

Shift Timing (Need to support weekends and public holidays (off-in-lieu will be provided if support on PH)

• 7AM to 4PM
• 11AM to 8PM
• Transport is claimable - before 7am and after 11pm

Candidate must possess the following skills:

1. Hands on experience with SQL and Linux for L2 support
2. Python (at least basic)
3. Shell scripting to understand existing scripts and modify the scripts.

Responsibilities

• Provide Level 2 production support for business applications and batch jobs
• Monitor applications, troubleshoot incidents, and ensure SLA compliance
• Support and maintain Java/J2EE applications in Linux/Unix environments
• Develop and maintain Python and Shell scripting for automation and operational support
• Execute SQL queries, analyze logs, and perform issue resolution
• Support application deployments, job scheduling, and system monitoring
• Work closely with development and infrastructure teams for issue resolution

Requirements

• Singaporean (Need to clear project clearance and pre-employment check)
• Degree in IT, Computer Science, or related field
• Minimum 2 years of experience in application
• Hands-on experience in Python, Shell scripting, SQL, and Linux/Unix
• Basic knowledge of Java/J2EE applications
• Knowledge of web applications, batch jobs,  JBOSS, MariaDB, SQL,
• Knowledge of Job scheduling, MQ setup, C:D setup experience is a plus
• Banking industry exposure is a plus
• Strong problem-solving skills, ownership mindset, and good team
• Able to commit to a 1 year contract

Please study the link from client before applying:
Unix : https://www.oracle.com/virtualization/technologies/vm/downloads/virtualbox-downloads.html (free download for practising Unix)

Unix : https://upload.wikimedia.org/wikipedia/commons/7/79/Unix_command_cheatsheet.pdf

https://learnsql.com/blog/sql-basics-cheat-sheet/

SQL: Google 100 SQL interview questions for application support in banking.

ES Recruitment Pte Ltd (09C4235)

Hong Chiew Guat (R1219860)

Our client, a leading global technology company, is seeking a Privacy Support Specialist to serve as the primary point of contact for user privacy inquiries pertaining to South Korea's Personal Information Protection Act (PIPA).

This is a 12-months contract role.

Responsibilities

• Receive and respond to inbound telephone calls and inquiries from users in South Korea regarding privacy-related matters.
• Provide professional and courteous support in Korean while accurately capturing inquiry details, including contact information, nature of complaints, and relevant account identifiers.
• Assess, categorize, and triage incoming inquiries based on established guidelines, including privacy requests, account-related concerns, and data subject rights requests.
• Complete standardized intake documentation and submit inquiries through internal systems for further review and processing.
• Ensure valid privacy-related inquiries are escalated to the appropriate teams within agreed service level agreements (SLAs).
• Maintain accurate records of all user interactions in accordance with data handling, privacy, and record-keeping requirements.
• Adhere to established Standard Operating Procedures (SOPs) for managing user complaints, privacy requests, and data protection inquiries.
• Support compliance activities, including participation in mandatory privacy and regulatory training programs, audits, inspections, and regulatory reviews as required.
• Assist with incident notification processes and reporting obligations related to personal information breaches or data protection matters.
• Prepare and provide regular reports on inquiry volumes, trends, service performance, and escalation patterns.
• Collaborate with internal stakeholders to ensure timely resolution of inquiries and continuous improvement of privacy support processes.

Requirements

• Proficiency in English and business-level Korean is required to effectively liaise with stakeholders in Korea to support cross-border collaboration as part of the role’s responsibilities.
• 1–3 years of experience in customer support, privacy operations, compliance, regulatory support, or related administrative functions.
• Ability to work during Korean business hours (KST).
• Excellent attention to detail and commitment to data accuracy.
• Ability to manage sensitive and confidential information with discretion.
• Experience in privacy, data protection, compliance, or regulatory support roles.
• Understanding of the Personal Information Protection Act (PIPA) or other privacy and data protection regulations.

We are looking for a Business Analyst with a keen interest in business processes and process re-engineering. The ideal candidate will be a part of IT Applications team to support the in-house applications. 

Mandatory Skill-set

• Degree in Business Administration, Business Analytics, Information Technology, Computer Science;
• Must have 4-6 years of experience in a Business Analyst role in delivering and supporting IT applications;
• Must have experience in gathering requirements, performing gap analysis, and preparing documentation;
• Demonstrated understanding of business needs with a strong interest in business process analysis and re-engineering; 
• Foundational knowledge of SQL, including the ability to write and understand queries;
• Exceptional verbal and written communication skills for effective collaboration with stakeholders;
• Strong problem-solving abilities and the capacity to develop innovative solutions.  

Desired Skill-set

• Experience in Hospitality/ Leisure based applications;
• CBAP (Certified Business Analysis Professional) certified.

Responsibilities

• Responsible for working with business users/product owners to gather business requirements, supporting multiple applications systems and platforms;
• Translate business needs to ensure that developers and business users have a common consent;
• Articulate business requirements and translate them into functional and technical specifications;
• Create and execute testing plans and coordinate User Acceptance Test (UAT);
• Facilitate the tracking and reporting of project progress, issues, and risks to ensure timely delivery of project milestones;
• Proficient in concurrently supporting multiple application systems and platforms;
• Adhere to the organization and project standards & guidelines.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website

(https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639