Application Support (CMS) — IT Service & Operations

1-Year Renewable Contract (Long-term Role — Further Details Will Be Shared During the Call)

We are looking for an experienced Application Support professional to oversee service operations, incident management, vendor coordination, and service improvement initiatives across a diverse portfolio of enterprise applications. This role works closely with business stakeholders, project teams, and external vendors to ensure system stability, service reliability, and an excellent end-user experience.

Key Responsibilities

• Oversee IT incident, request, and escalation processes, ensuring high service performance, accurate reporting, and timely service recovery.

• Take ownership of major incidents and support tickets, coordinating with cross-functional teams and maintaining clear communication with stakeholders throughout resolution.

• Lead post-incident reviews to identify root causes and drive continuous service improvement initiatives.

• Champion strong IT service and support standards in project environments by anticipating service impact and planning mitigation measures.

• Monitor and uphold IT service quality and performance, incorporating future business growth and project demand into capacity planning.

• Manage vendor performance through service-level governance and regular engagement.

• Lead and guide application support teams to uplift user experience and customer satisfaction.

• Establish and maintain project scorecards, performance metrics, and service reporting dashboards.

• Support audit, risk, and compliance activities for supported systems and processes.

Job Requirements

• Degree in Computer Science, Information Technology, or a related field.
• Minimum 5 years of experience in IT service management or application support within complex IT environments.
• Hands-on experience supporting Microsoft application frameworks.
• Experience supporting Linux and container-based application environments.
• Ability to read and understand SQL scripts, with working knowledge of stored procedures.
• Experience in Consulting or System Integrator environments is an advantage.
• Strong background in vendor and outsourced service provider management.
• Excellent leadership, stakeholder management, and communication skills.
• Strong analytical capability with the ability to manage multiple deliverables concurrently.
• Able to work independently in a fast-paced, dynamic environment.
• Exposure to any of the following is an advantage:
  gaming management systems, CRM platforms, digital signage systems, or inventory systems.
  
• Exposure to Linux and/or Nutanix will be an added advantage

If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place.

​We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People.

With our wide array of hotels and brands, there are countless opportunities and exposure to work in different stories. You will be immersed with prospects in career and learning development, employee recognition, mentorship and benefits even when you travel.

Job Details (Here’s what you can expect!)

• 5 days’ work week
• Attractive incentive and bonus
• Staff rates at Accor hotels in Singapore and worldwide
• Birthday leave

Key Responsibilities

• Provide sales administrative and commercial support to the team on daily operations.
• Prepare, draft, process, and send contracts, agreements, and related commercial documents to clients.
• Monitor and verify booking records and commission reports to ensure accuracy between online bookings and internal hotel systems, and resolve discrepancies identified during reconciliation processes.
• Process and charge guests’ credit cards for online bookings in accordance with company procedures and payment policies.
• Assist in generating reports, maintaining records, and ensuring proper documentation filing.
• Coordinate with internal departments including reservations, finance, revenue, and operations teams to support commercial activities.
• Handle email correspondence and respond to operational or administrative enquiries in a timely manner.
• Support sales and commercial initiatives, projects, and ad-hoc tasks assigned by management.
• Check hotel descriptions, facilities, room types, photos, policies, and location details on OTAs.
• Ensure content consistency across platforms such as Booking.com, Expedia, Agoda, Trip.com, and others.
• Identify incorrect, outdated, or missing information and coordinate updates with the relevant OTA account managers or internal teams.

Requirements

• Diploma or equivalent qualification in Business Administration, Hospitality, Sales, or related fields.
• Prior experience in sales support, hotel operations, reservations, or administrative roles will be an advantage.
• Familiarity with online booking and distribution channels is preferred.
• Good organizational skills and attention to details
• Proficient in Microsoft Office applications, especially Excel and Outlook.
• Ability to multitask and work independently in a fast-paced environment.
• Good communication and coordination skills.

Company Overview

Axis-Tec was founded in 2004 by engineers specializing in industrial automation and manufacturing assembly. Deliver precision engineering solutions and machine complex components for clients in electronics, semiconductor.

Job Summary

To introduce a junior Technical Sales & Support Executive to support sales, service, and marketing activities by preparing quotations, following up with customers, and coordinating with internal teams to drive customer satisfaction and business growth.

Responsibilities

• Prepare accurate quotations, sales documents, and proposal materials aligned with customer requirements to support sales processes
• Follow up proactively with customers on sales enquiries, quotations, purchase orders, and delivery status to ensure timely communication and order fulfillment
• Support service sales by preparing service quotations, handling maintenance support requests, managing spare parts enquiries, and maintaining customer follow-up
• Coordinate effectively with engineering, service, and operations teams to gather technical and commercial information for customer proposals and internal reporting
• Maintain and update customer records, quotation tracking, and sales follow-up reports to ensure data accuracy and support sales forecasting
• Assist in basic marketing activities by preparing product information, updating presentation materials, and supporting exhibition or customer visit preparations
• Respond professionally and promptly to customer enquiries to enhance customer experience and build trust
• Continuously learn and develop knowledge of the company’s technical products, including automation systems, semiconductor equipment, and test solutions

Required competencies and certifications

• Diploma or Bachelor's Degree or equivalent qualification in Engineering, Business, Marketing, or related field (as stated under Requirements)

Preferred competencies and qualifications

• Basic technical understanding of automation, electronics, mechanical, electrical, or semiconductor-related products

At Knight Frank, we are leaders in real estate advisory services, driven by our commitment to delivering exceptional property and facilities management services. Our success is built on the expertise of our people, and we strive to create a culture where innovation, teamwork, and a client-first approach are at the forefront of everything we do.

We believe that our people are our greatest strength. We seek passionate, dynamic, and motivated professionals to join our team and contribute to the seamless operation and management of world-class properties. Whether you are starting your career or a seasoned professional, we offer the opportunity to grow and thrive in a collaborative and progressive work environment.

Be part of a company that values continuous learning, career development, and a relentless commitment to excellence. If you’re ready to make a meaningful impact in the world of property and facilities management, we invite you to explore our exciting opportunities.

About The Role
As a Business Support Executive at Knight Frank, you’ll be an essential part of our business development engine—supporting proposal preparation, driving tender submissions, and ensuring all our client-facing materials are sharp, professional, and on point. You’ll work closely with internal stakeholders to coordinate key deliverables and help drive our growth strategy through efficient planning and execution.

What You Will Be Doing

• Support the preparation of business development proposals, including fee submissions, tender documents, and presentation decks.
• Collaborate with teams to prepare polished reports and materials for board meetings and client pitches.
• Record and distribute meeting minutes, ensuring timely follow-up on action items.
• Coordinate and manage MA (Managing Agent) agreements and ensure documentation is complete and well-organized.
• Review and validate incoming documents from various departments for accuracy and compliance before final submission.
• Assist in preparing materials for tender interviews and support the team with follow-through on deliverables.
• Manage Section 47 requests and other business-related correspondences in line with statutory and internal guidelines.
• Provide support in maintaining internal records, trackers, and databases to streamline reporting and business planning.

We’re Looking For Someone Who’s:

• Experienced in supporting business development, marketing, or client servicing functions, ideally in real estate or professional services.
• Highly proficient in Microsoft Office, especially PowerPoint, Excel, and Word, with a keen eye for presentation quality.
• Meticulous and detail-oriented, with strong organizational and coordination skills.
• A confident communicator, both written and verbal, who can liaise effectively across teams and with external stakeholders.
• Proactive, resourceful, and capable of juggling multiple tasks and timelines without missing a beat.
• Diploma-qualified (or higher) in Business Administration, Real Estate, or a related field.

Why Knight Frank?

• Lots of opportunities for growth and career development.
• A supportive, collaborative team that values what you bring to the table.
• Continuous learning and development to help you advance.

If you’re ready to make an impact and grow your career in property management, we’d love to hear from you!

Responsibilities / Duties

• Attend to customer enquiries efficiently and with professionalism
• Prepare pricing quotations and conduct follow-ups to secure business opportunities
• Work closely with internal departments including operations, logistics, and sales for smooth order execution
• Keep customers informed on order timelines, shipment status, and delivery updates
• Ensure customer records and related documentation are properly maintained and updated

Requirements

• Diploma in Business, Maritime, Engineering, or a related discipline is advantageous
• Candidates without formal qualifications should have a minimum of 2 years of relevant experience in a similar position
• Experience using SAP system is beneficial
• Good interpersonal, coordination, and communication skills
• Proficient in Microsoft Office applications

What We Offer

• Career stability and development opportunities within the marine sector
• Friendly and supportive workplace environment

Your responsibilities will include but not limited to;

• Collective responsibility with the rest of the global support team to ensure the Service Management ticket queues are effectively managed based on priority & commitment.
• Effective management of your personal ticket queue.
• Fundamental to advanced troubleshooting for day to day incidents or requests from End Users involving hardware, software or networking. Ensuring that all efforts are captured on to the ticketing system.
• Basic Mobility Support
• Project Support and Potential Leadership of Project Initiatives (Large Scale IT Objectives).
• Basic Asset Management processes adherence to support ongoing accuracy of Asset Inventory Database and Stock. Effective management of hardware and software distributed to employees.
• Knowledge Base Usage, Reference and Collective Improvement.
• Timely support of End User Issues or Requests.
• Assisting hiring manager on onboarding process and preparation of IT equipment of new employees (IT portion).
• Occasional Creation of various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
• Understanding of various metrics reflecting the group’s performance.
• Management of Project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives.
• Narrowing down issue and redirecting issues to SME as and when necessary.
• Report customer feedback and potential improvements.

The following core skills are highly desirable;

• At least 2 years’ experience in the IT industry and Customer Service Role
• At least 2+ years’ related experience with increasing responsibility in a Service and Support technical role for a midsize or larger organization (700+ user environment).
• Must possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Requires a high level of expertise in both Windows and Apple operating systems, platform software and associated hardware. Understanding of networking principles and printing environments.
• Possess a strong technology background with the ability to execute a task or project to completion.
• Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire.
• Organized and deadline driven with the ability to track multiple tasks simultaneously. Able to effectively set priorities and work well under deadlines with a strong attention to detail.
• Excellent teamwork skills and the ability to work unsupervised.
• Demonstrated performance and aptitude consistent with client core values and culture.
• Handles confidential and sensitive matters with tact and diplomacy.
• Understanding of ITIL principles

Customer Support

Logistics and Supply Chain Support

Support in General Administration Activities

Customer service oriented

Able to do multitasking

Excellent in computer skills

Excellent in communication skills

Duties & Responsibilities:

Customer Service and Sales Support

-Provide assistance to customers, address inquiries and issues, and support the sales team to enhance customer satisfaction and drive sales.
-Samples processing
-Issuance of Purchase Contract, Sales Contract, PFI, Commission orders
-Payment collections

Logistics and Supply Chain Support
-Shipping Documents
-Products brochure, Specifications, Certifications and others

Admin and travel desk

-Handle day-to-day administrative tasks and manage travel arrangements, including bookings, itineraries, claims processing, meetings and related coordination for staff.

Responsibilities:

1. Develop, test, deploy, and maintain enterprise-grade web based solutions.
2. Collaborate with a group of software engineers, business analysts, and software architects throughout the full SDLC.
3. Deploy software application to production and provide post-implementation support.
4. Ensure development best practices and standards are met.

Requirements:

• min. Degree in Computer Science, IT, or any relevant discipline.
• Min. 2 years of working experience in Java Support
• Strong in Java, Spring Framework, RESTful/SOAP APIs, Web Services
• Knowledge of secure and scalable application design
• Collaborative mindset and eagerness to grow in a fast-paced team

ALG is hiring Ground Support Equipment Technicians for a leading Aviation MNC.

This is a 2-year contract role with AWS and strong potential for extension or conversion to a permanent position.

Job Responsibilities:

• Expertise in MRO Maintenance, repairs & services, in particular for GSE & airport vehicles & similar equipment.
• Expertise on different systems (diesel/electronics/hydraulics/mechanical etc)
• Maintenance expertise in component back shops as well as in operating modern maintenance workbay with use of test equipment and maintenance manual & computerized maintenance management systems
• Ensure technical crew to assess the reports correctly.
• Identify required spares, carryout inspections, servicing, tests, operating procedures, or part replacements identified, in a correct manner for quality, safe & productive job completion
• Maintain accurate documentation

Job Requirement:

• NITEC/Diploma in Electrical or Mechanical Engineering with minimum of 1-2 years of related experience.
• Technicians qualified with automotive or GSE suitable industrial equipment maintenance tradesman
• Proficient in Microsoft Office, AutoCAD, and Adobe Acrobat.
• Open to travelling to multiple locations when required

*Singapore Citizens and Permanent Residents are encouraged to apply

If you are interested in this role, please APPLY NOW!

Please note that only shortlisted candidates will be notified.

EA License Number: 11C4379 | Registration Number: R22105273

If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place.

​We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People.

With our wide array of hotels and brands, there are countless opportunities and exposure to work in different stories. You will be immersed with prospects in career and learning development, employee recognition, mentorship and benefits even when you travel.

Job Details (Here’s what you can expect!)

• 5 days’ work week
• Attractive incentive and bonus
• Staff rates at Accor hotels in Singapore and worldwide
• Birthday leave

Key Responsibilities

• Provide sales administrative and commercial support to the team on daily operations.
• Prepare, draft, process, and send contracts, agreements, and related commercial documents to clients.
• Monitor and verify booking records and commission reports to ensure accuracy between online bookings and internal hotel systems, and resolve discrepancies identified during reconciliation processes.
• Process and charge guests’ credit cards for online bookings in accordance with company procedures and payment policies.
• Assist in generating reports, maintaining records, and ensuring proper documentation filing.
• Coordinate with internal departments including reservations, finance, revenue, and operations teams to support commercial activities.
• Handle email correspondence and respond to operational or administrative enquiries in a timely manner.
• Support sales and commercial initiatives, projects, and ad-hoc tasks assigned by management.
• Check hotel descriptions, facilities, room types, photos, policies, and location details on OTAs.
• Ensure content consistency across platforms such as Booking.com, Expedia, Agoda, Trip.com, and others.
• Identify incorrect, outdated, or missing information and coordinate updates with the relevant OTA account managers or internal teams.

Requirements

• Diploma or equivalent qualification in Business Administration, Hospitality, Sales, or related fields.
• Prior experience in sales support, hotel operations, reservations, or administrative roles will be an advantage.
• Familiarity with online booking and distribution channels is preferred.
• Good organizational skills and attention to details
• Proficient in Microsoft Office applications, especially Excel and Outlook.
• Ability to multitask and work independently in a fast-paced environment.
• Good communication and coordination skills.

About Company:

Our client deals with IT consultancy services, system integration and solutions.

Job Description:

- Responsible to system support and maintenance to ensure daily operations is smooth

- Other ad hoc duties as assigned by the company

Job Requirements:

- Minimum NITEC/Diploma in Electronics Engineering, IT, System Engineering or related qualification

- No experience candidates are welcomed to apply

- Good stamina to work from server room to room and from terminal to terminal

- Ability to work under cold environment in server room

- Good personality and teamwork spirit

Compensation:

- Work location: Changi Airport

- Working hour: 12 hours shift (9am to 9pm and 9pm to 9am, follow roster)

- Shift allowance

- Training provided

Job Summary

• We are seeking a skilled Application Support Analyst to support and enhance trade analytics systems within the financial markets domain. The role focuses on maintaining legacy applications, supporting cloud operations, and working closely with front-office users to troubleshoot and maintain financial trading systems.

Mandatory Skill-set

• Must have 3 years of experience in a production or application support in Banking environment;
• Must have strong working knowledge of Data Analytics, including troubleshooting and dashboard customization;
• Must have experience supporting or developing applications for financial trading systems;
• Experience with eFX trading platforms or an understanding of FX domain processes;
• Proven ability to remediate functional/non-functional issues in legacy platforms;
• Experience with system monitoring, patching, and cloud management.

Desired Skill-set

• Knowledge of IT Risk & Security controls and remediation planning;
• Exposure to Mosaic or other trade analytics tools, with strong analytical thinking and the ability to quickly grasp new technical concepts.
• Exposure in KDB+ (good to have but not mandatory) 

Responsibilities

• Troubleshoot and customize  eFX trading platforms/systems based on front-office user requirements;
• Resolve application and data-level issues within legacy financial systems;
• Implement functional enhancements and change requests in coordination with business users;
• Follow secure coding guidelines and ensure compliance with IT risk controls;
• Manage proactive remediation, patching, and cloud monitoring of supported platforms;
• Engage with users and stakeholders to deliver effective and timely solutions;
• Actively contribute to sprint planning, retrospectives, and process improvement initiatives.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Sales Support Executive (Contract)

Location: Singapore

Employment Type: Contract

Industry: Electrical Engineering / Automation / Power & Grid Solutions

About the Role

We are seeking a proactive and detail-oriented Sales Support Executive to support our commercial and sales operations team. This role will play a key part in managing quotations, customer enquiries, order processing, documentation control, and coordination with internal stakeholders to ensure a smooth customer experience.

The successful candidate will have the opportunity to work closely with sales, supply chain, logistics, factories, and customers while gaining exposure to commercial operations within the electrical engineering and industrial technology sector.

Fresh graduates with relevant educational backgrounds are encouraged to apply.

Key Responsibilities

Commercial Support & Quotation Management

• Review customer enquiries and Requests for Quotation (RFQs)

• Prepare commercial quotations and proposals in accordance with company guidelines

• Coordinate with internal stakeholders to obtain pricing, lead times, and technical information

• Maintain quotation records and monitor outstanding quotations

• Follow up with customers regarding quotation status and commercial enquiries

• Support the sales team in converting quotations into customer orders

Customer Service & Relationship Management

• Serve as a key point of contact for customer enquiries related to quotations, orders, deliveries, and documentation

• Build and maintain positive relationships with customers through professional communication

• Coordinate with customers to clarify commercial and documentation requirements

• Support issue resolution by working closely with internal departments

Order Processing & Coordination

• Process customer purchase orders accurately and in a timely manner

• Verify order documentation and ensure compliance with company procedures

• Coordinate with factories, suppliers, logistics providers, and internal teams regarding order fulfilment

• Monitor order progress and provide customers with status updates

• Assist in managing urgent deliveries and customer requests

• Support shipping and delivery documentation preparation

Documentation & Administrative Support

• Maintain accurate records of quotations, orders, contracts, and supporting documentation

• Prepare reports and sales administration documents as required

• Support project handover documentation and internal coordination activities

• Assist with data entry, filing, and document management activities

Reporting & Process Improvement

• Assist in preparing weekly and monthly sales reports

• Support tracking of quotation activity, order status, and customer requests

• Maintain data accuracy within company systems

• Contribute ideas to improve operational efficiency and customer experience

Requirements

Education

• Diploma or Degree in Engineering, Business, Supply Chain, Logistics, Operations Management, Marketing, or related disciplines

• Fresh graduates are welcome to apply

Experience

• Prior experience in sales support, customer service, order management, commercial administration, logistics, supply chain, or related functions is advantageous

• Experience working in engineering, industrial, manufacturing, automation, or electrical industries is beneficial but not required

Skills & Competencies

• Strong attention to detail and organizational skills

• Good communication and interpersonal skills

• Ability to manage multiple tasks and deadlines

• Customer-focused mindset

• Proficiency in Microsoft Office applications, particularly Excel and Outlook

• Ability to work independently as well as collaboratively within a team

• Willingness to learn commercial processes and customer support functions

What We Offer

• Opportunity to gain exposure within a leading engineering and technology environment

• Structured learning and development opportunities

• Collaborative and supportive working environment

• Exposure to commercial operations, customer management, logistics, and sales processes

• Potential opportunity to work on regional customer accounts and projects

We welcome applications from candidates with diverse backgrounds and experiences who are eager to build a career in commercial operations and customer support.

Key Experiences and Qualifications We Seek Educational Background: ● Diploma or higher in Computer Science, Information Technology, or a related field. Professional Experience: ● 3–5+ years of relevant experience in application support, systems support, or operations roles. ● Experience supporting production systems in a high-availability or mission-critical environment. Technical Expertise: ● Strong hands-on experience with: ○ Application log analysis and monitoring tools (e.g. AWS CloudWatch, Grafana, ELK, Google Analytics, etc) ○ Linux/Unix environments ● Working knowledge of cloud platforms (e.g. AWS services such as ECS, Lambda, S3, RDS). ● Basic database knowledge (MySQL, PostgreSQL) for health checks and simple queries. ● Basic knowledge on REST APIs, system integrations and authentication design ● Understanding of incident, problem, and change management processes. Problem-Solving Skills: ● Strong analytical and troubleshooting skills. ● Ability to break down complex incidents into clear, actionable steps. ● Calm and methodical approach when handling production issues under pressure. Operational Practices: ● Familiarity with ticketing and incident management tools (e.g. Jira, PagerDuty). ● Experience working with runbooks, SOPs, and on-call support rotations (if applicable). Additional Skills (Bonus Points): ● Experience supporting cloud-native or microservices-based systems. ● Basic scripting skills (e.g. Bash, Python) for automation. ● Experience working in government, regulated, or large-scale enterprise environments. ● Knowledge of disaster recovery and business continuity planning.

Job Summary

The successful candidate will be part of a small team responsible in managing the end-to-end billing and invoicing process for our operations. You will bridge the gap between logistics, sales and the finance department by auditing shipping logs, matching purchase orders, conducting pricing verification and generating accurate invoices for our clients and suppliers.

Key Responsibilities

Invoice Generation & Processing:

Prepare and issue accurate invoices, debit notes, and credit memos for goods manufactured and shipped, in a timely and accurate fashion, prompt filing of these as necessary.

Three-Way Matching:

Verify invoices against shipping logs, delivery orders, and original purchase orders (POs) to prevent billing anomalies and to ensure billing accuracy.

Cross-Departmental Coordination:

Collaborate with the sales, procurement, and warehouse teams to track shipments and resolve manufacturing-related or invoicing discrepancies, including but not restricted to e.g. goods return.

Vendor & Client Support:

Address billing inquiries, handle incoming phone calls from new and existing clients, routing calls and enquiries to appropriate personnel, route invoices for management approval, and follow up on outstanding accounts receivable.

Data Entry & Record Keeping:

Update master customer/vendor files and log all financial transactions into company ERP or accounting systems.

Some ad-hoc duties related to sales-support such as to assist in preparation of product samples for clients, to complement sales team to furnish price quotation, contacting clients and warehouse on matters related to product delivery.

Good-to-have + Must-haves:

• Experience in related industry
• People skills, team player
• Willingness to learn and good working attitude
• Export documentation knowledge

Note:

This is a fully on-site role.

We provide 13th month annual wage supplement, dental allowances, year-end and performance bonus for the right candidate upon confirmation. Send us your CV today.