Roles & Responsibilities

Develop, implement, and ensure strict adherence to standardized recipe SOPs for all key menu items.

Manage overall kitchen maintenance, including equipment, exhaust systems, refrigeration, gas lines, and hygiene compliance.

Lead, coach, and train kitchen and service teams to achieve high operational standards.

Track and control daily sales, wastage, food cost, and operational expenses effectively.

Address customer feedback, complaints, and quality concerns promptly and professionally.

Take full responsibility for kitchen operations, food quality, staff performance, and discipline.

If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place.

We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People.

With our wide array of hotels and brands, there are countless opportunities and exposure to work in different stories. You will be immersed with prospects in career and learning development, employee recognition, mentorship and benefits even when you travel.

Job Details (Here’s what you can expect!)

• You get to work primarily in 1 of our 25 hotels in Singapore
• 5.5/ 6 days work week
• Meal allowance
• Attractive incentive and bonus
• Staff rates at Accor hotels in Singapore and worldwide
• Birthday Leave

Responsibilities:

• Provide feedback, propose and implement improvements on the existing property management processes and procedures as necessary to ensure smooth and efficient running of the properties.
• Manage any larger scale maintenance, repair or upgrading works as necessary.
• Monitor Key Performance Indicators for the Maintenance Department and take corrective action, as required, to improve equipment inventory, quality audit, productivity, and other objectives.
• Hire, train, supervise and communicate departmental/individual job goals to all employees in the Maintenance team. To continuously monitor and appraise job performance of the team.
• Manage and supervise the maintenance team to achieve the following objectives.
• Ensure building facilities and equipment are maintained as recommended and in good condition.
• Ensure compliance with building regulations e.g. fire safety, workplace health & safety.
• Work with and develop positive relationships with external suppliers of facility services such as cleaning, security, equipment maintenance etc.
• Obtain quotes for building services/maintenance/repairs as necessary and putting up for management approval.
• Conduct regular inspections and identify building defects/irregularities, and propose and follow up on improvement/rectification works.
• To do diagnostic testing and inspection for all electrical, mechanical equipment and to arrange for any faults to be rectified, and to report any equipment that are not operating normally.
• To do diagnostic testing and inspection of air-conditioning system including fan coil unit, compressor, control IC board and piping works for both preventive and repair work.
• To manage the stocks for spare parts for all M&E, electrical works and to ensure that the stock level is sufficient for the normal operation of the hotels.
• To monitor the maintenance schedule of the hotel maintenance sub-contractors and to ensure that contractors carry out their work as per schedule and the standard of work is to the specification. Report to the COO if here is any variance noted.
• To suggest and undertake any improvement works to the hotel facilities, M&E services, equipment which benefit the hotels in term of cost, efficiency, safety & image.

Requirements:

• Good knowledge of building maintenance and property management processes for industrial or office building.
• Resourceful, self-motivated and possess a spirit of excellence as well as team player.
• Independent and able to manage and maintain positive relationships with the service providers and government authorities.
• Decision maker with confidence and influence and guide a team.
• Possess good interpersonal, communication and writing skills.
• Service-oriented with good personality.
• Certified FSM is an added advantage.

The Administrative Manager will oversee the school's administrative operations and ensure compliance with regulatory requirements. The successful candidate will work closely with management to support business growth, manage operational processes, and coordinate with overseas partners, particularly in China.

Key Responsibilities

• Manage the daily administrative operations of the school and ensure efficient office management.
• Develop, review, and implement administrative policies and procedures.
• Ensure compliance with the requirements of SkillsFuture Singapore (SSG), ICA, EduTrust, and other relevant regulatory authorities.
• Coordinate student admissions, enrolment, and administrative documentation.
• Liaise with local and overseas education partners regarding student recruitment and academic collaborations.
• Plan and coordinate international recruitment activities and business development initiatives.
• Travel to China periodically to:
• Meet with recruitment agents and institutional partners.
• Conduct partner training and briefing sessions.
• Participate in education fairs and recruitment events.
• Establish new partnerships and strengthen existing collaborations.
• Monitor the performance of overseas recruitment agents.
• Prepare reports, budgets, and management presentations.
• Supervise administrative staff and oversee staff training and performance.
• Assist the management team in strategic planning and operational improvements.
• Perform any other duties assigned by Management.

Entry Requirements

• Bachelor's Degree in any discipline.
• At least 1 year of relevant managerial or administrative experience, preferably within the education, training, or service industry.
• Experience in managing regulatory compliance and administrative operations.
• Strong organisational and leadership skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple priorities.
• Proficient in Microsoft Office applications.
• Willingness to travel overseas, particularly to China, for business development and partnership management.

Preferred Qualifications

• Experience working with Private Education Institutions (PEIs) in Singapore.
• Familiarity with SSG, ICA, EduTrust, and student administration processes.
• Experience in international student recruitment or education partnerships.
• Knowledge of Chinese business culture and education market.

Key Responsibilities:

Strategic Marketing Leadership: Own and drive the Mindchamps marketing and brand strategy. Position MindChamps as a leading education brand by developing marketing strategies that resonate with local audiences while aligning with global objectives.

Integrated Campaigns: Develop and execute innovative multi-channel marketing campaigns tailored to both mature and new markets, driving brand recognition, customer engagement, and sales growth across the region.

Digital Transformation: Lead and focusing on improving online performance, driving sales conversions, and enhancing the overall digital experience. Spearhead digital transformation projects and leverage data, SEO, PPC, and CRO strategies to achieve online growth.

Performance Optimization & ROI: Optimize regional marketing budgets to drive maximum ROI. Use data-driven insights to measure and refine marketing initiatives, ensuring campaigns hit key performance targets.

Market Insights & Trends: Stay ahead of market trends and emerging opportunities, using these insights to craft relevant marketing strategies that resonate with the target audiences.

Cross-Functional Collaboration: Work closely with sales, product, and operations teams to ensure marketing efforts align with business objectives. Foster a unified approach to executing marketing strategies.

Stakeholder & Executive Reporting: Provide regular updates to senior leadership, presenting performance insights, strategic recommendations, and a roadmap for marketing success.

Competencies:

• Extensive experience in B2B and D2C marketing, with a proven track record of leading successful, data-driven, multi-channel campaigns that drive growth and brand awareness across diverse markets.
• Strong leadership skills with experience building and leading high performing marketing teams. Experience in influencing business decisions and shaping marketing strategies across markets.
• Deep understanding of market dynamics and consumer behavior, with a proven ability to adapt strategies for both mature and new markets.
• Proven ability to manage budgets and drive ROI through effective marketing spend.
• Creative and innovative, with the ability to think outside the box and drive growth through new and experimental marketing tactics.
• Excellent communication skills, both verbal and written, with the ability to present complex ideas clearly and effectively to senior leadership and cross-functional teams.
• Data-driven and analytical, with the ability to translate data into actionable insights that inform strategic decisions.
• A results-oriented approach with the ability to manage multiple priorities in a fast-paced environment.

Education, Qualifications & Training:

• Educated to degree level or equivalent, with a professional marketing qualification being an advantage.
• Relevant education industry experience is a must.
• Fluency in English; proficiency in additional language(s) spoken across APAC is highly desirable.

The ideal candidate will be responsible for developing, managing, executing and analyzing our marketing campaigns. You will also collaborate with other internal teams and marketing executives to develop a marketing strategy and plan. You will then communicate these plans effectively to all relevant internal teams. This position is great for someone who is both analytical and creative.

Responsibilities

• Coordinate with the sales and business development to ensure consistent branding and create sales
• Branding and Corporate Communications
• Lead the marketing team
• Oversee and analyze performance and execution of marketing campaigns
• Develop partnerships
• Collaborate with senior marketing leaders to develop marketing strategy and plan

Qualifications

• Bachelor's Degree or equivalent experience in Marketing or a related field of study
• 5+ years of marketing experience
• Strong analytical skills
• Strong written and verbal communication skills

Interfacing Manager

a. Minimum 5 years of working experience with strong construction background.

b. Good degree in Engineering, Architecture or Building Science, with at least 8 years of experience in the construction industry.

c. Strong experience in project management and coordination, preferably in large scale civil and infrastructure works.

d. Self-motivated, driven and possess good analytical/ problem solving skills.

e. Able to understand technical drawings, specifications and requirements.

f. Able to work independently, a strong team player and to handle fast paced projects.

g. Good interpersonal, written and verbal communication skills for collaboration with stakeholders across all levels.

h. Strong negotiation and conflict management skills.

i. Good presentation skills.

In addition, the responsibilities of the Interfacing Manager shall be but not limited the following:

a. The Interfacing Manager is responsible for managing the interface points between packages of work, scope of work and that of other parties working on site.

b. Ensure inputs are managed and incorporated into construction planning and operations.

c. Provide daily work scope related support to the site team in a fast paced construction environment by fully understanding the work programmes and work activites.

d. Remain knowledgeable of all requirements and milestones for all packages.

e. Work closely with planning, construction and commissioning teams to identify and resolve planning, engineering and design issues.

f. Be conversant with all procedures in the latest version of Changi Aerodome Manual, Airside Works Procedures Manual, Airport Operational and Safety (AOS) requirements and CAG Engineering & Development's Group's Safety Management System Manual,. To make conscious effort to be constantly updated on any subsequent revisions to the above-mentioned manuals, procedures and all applicable airport circulars.

g. Assist in preparing presentation materials for CAG, Authorities, Stakeholders and interface parties,

h. The Interfacing Coordinator shall assist the Interfacing Manager in all aspects ofthe work functions.

i. Any other duties deemed necessary by CAG.

• Oversee the daily technical operations of the commercial laundry and dry-cleaning facility.

• Ensure the proper operation, maintenance, and troubleshooting of laundry and dry-cleaning machines.

• Develop and implement preventive maintenance schedules to minimise equipment downtime.

• Monitor production processes to ensure quality standards and operational efficiency are maintained.

• Identify and resolve technical issues affecting machinery and workflow.

• Train, mentor, and upskill operational staff on the proper use, maintenance, and safety procedures of equipment.

• Supervise technical staff and provide guidance on equipment maintenance and operational best practices.

• Liaise with equipment suppliers and service providers for repairs, maintenance, and technical support.

• Ensure compliance with workplace safety regulations and company policies.

• Recommend process improvements and equipment enhancements to improve productivity and service quality.

Job Requirements

• Diploma or Degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, or a related field. Relevant experience in lieu of qualifications will also be considered.

• At least 5 years of experience in the commercial laundry, dry-cleaning, or related industrial equipment industry.

• Strong knowledge of commercial laundry and dry-cleaning machinery, including troubleshooting and preventive maintenance.

• Experience in supervising technical or operational teams.

• Good problem-solving and communication skills.

• Able to work independently and manage multiple operational priorities.
  
  
  EAName: Lim Jia Jun Kenneth 

  EARegistration Number : R24120012 

  EACompany Name: K.MERLEONE PTE. LTD. 

  EALicence Number: 22C1177 

Job Description & Requirements

• Oversee the daily technical operations of the commercial laundry and dry-cleaning facility.

• Ensure the proper operation, maintenance, and troubleshooting of laundry and dry-cleaning machines.

• Develop and implement preventive maintenance schedules to minimise equipment downtime.

• Monitor production processes to ensure quality standards and operational efficiency are maintained.

• Identify and resolve technical issues affecting machinery and workflow.

• Train, mentor, and upskill operational staff on the proper use, maintenance, and safety procedures of equipment.

• Supervise technical staff and provide guidance on equipment maintenance and operational best practices.

• Liaise with equipment suppliers and service providers for repairs, maintenance, and technical support.

• Ensure compliance with workplace safety regulations and company policies.

• Recommend process improvements and equipment enhancements to improve productivity and service quality.

Job Requirements

• Diploma or Degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, or a related field. Relevant experience in lieu of qualifications will also be considered.

• At least 5 years of experience in the commercial laundry, dry-cleaning, or related industrial equipment industry.

• Strong knowledge of commercial laundry and dry-cleaning machinery, including troubleshooting and preventive maintenance.

• Experience in supervising technical or operational teams.

• Good problem-solving and communication skills.

• Able to work independently and manage multiple operational priorities.
  
  
  EAName: Lim Jia Jun Kenneth 

  EARegistration Number : R24120012 

  EACompany Name: K.MERLEONE PTE. LTD. 

  EALicence Number: 22C1177 

Job Summary

Lead and manage daily administrative operations to ensure efficient business processes. Oversee employee records, project administration, and compliance with company policies and regulatory requirements.

Responsibilities

• Manage daily administrative operations to ensure smooth and efficient business functions
• Develop and implement administrative policies and procedures to enhance operational efficiency
• Coordinate office activities and facilitate communication with clients, suppliers, subcontractors, and government authorities
• Maintain accurate employee records, attendance, leave administration, and HR documentation to support workforce management
• Oversee maintenance of company licenses, permits, contracts, and regulatory documents to ensure compliance
• Monitor procurement and inventory of office supplies and company resources to support operational needs
• Prepare reports and maintain records to assist management in business planning and operational decisions
• Coordinate project administration and maintain proper documentation for ongoing construction projects
• Supervise administrative staff to ensure adherence to company policies and procedures

Preferred competencies and qualifications

• Secondary School/SPM qualification
• 0–5 years of relevant administrative or office management experience
• Proficient use of Microsoft Office applications (Word, Excel, Outlook) to support administrative tasks
• Experience in the construction or engineering industry to enhance project coordination
• Knowledge of payroll, HR administration, and document control to support administrative functions
• Proficiency in English and Mandarin to effectively liaise with clients, suppliers, and stakeholders

Responsibilities:

·      To lead and manage day to day operations, ensuring that the facilitor provide best practice in engineering maintenance to achieve a safer environment for all.

·      To manage all specialist sub-contractor to ensure compliances in term of KPI, response time, quality and completeness of maintenance.

·      To manage the team in areas, central operation and respective support departments to carry out daily back-end engineering maintenance work,ensuring excellency and consistency in operational support according to the design intents of various mechanical, electrical, medial and specialist systems.

·      Work closely with manager, area and central operations and the team to meet end user requirement in the M&E system and its distribution.

·      Support in manage customers and end user relationship with reference to the KPI and service level agreement.

·      Strategize, plan and implement all business process and procedure that align with the operation requirements of the premises.

·      Seek opportunity to improve and enhance the work structure, in terms of the working hours, the shift detailing and the support of the team to support the operations.

·      To be responsibile for the response to the voices of customer/ end users, process, employee, finance and sub-con/ specialist and monitor, accessing the performance with balanced score card.

·      To work closely with client to identify areas of opportunities to improve the facilities and all engineering system and generate additional revenue by securing additional works.

·      To manage and monitor on the operational costs and expenses against the budget and work with the area operations to address fix IT programand support in term of system deliverables.

Requirements:

• Diploma in Facilities Management / Real Estate Management / Building Services / Electrical/ Civil or Mechanical Engineering
• Minumum 10 years experience and at least 5 years of experience in supervision works, project management, managing offices, laboratories facilities or similar role.
• Good interpersonal skill and able to establish good rapport with clients.
• Excellent team player with ability to meet tight deadlines.
• Preferably with relevant Fire Safety Manager certificate that recognised by SCDF.
• Experience as a Fire Safety Manager at a high-rise development is an added advantage.

Working Location: West Region

Job description

We are looking for a hands-on IT Manager to oversee and drive all IT functions across a growing group of companies in the maritime and trading space.

 This role will manage daily IT operations while leading system improvements, cybersecurity, and infrastructure across multiple entities. You will play a key role in ensuring business-critical systems remain reliable, secure, and scalable.

Responsibilities and Duties

Infrastructure & Operations

·       Manage IT infrastructure including servers, cloud, and business systems

·       Oversee network performance (LAN/WAN, VPNs, firewalls, wireless)

·       Ensure system uptime, reliability, and performance across all entities

·       Manage IT assets (laptops, work mobiles, licences) and standardisation

Cybersecurity & Compliance

·       Implement and enforce cybersecurity measures (endpoint protection, access controls, encryption)

·       Monitor and respond to security risks and vulnerabilities

·       Ensure compliance with PDPA and internal data protection policies

·       Develop and maintain disaster recovery and business continuity plans

Systems & Projects

·       Lead IT projects (system implementation, ERP, cloud migration, digitalisation)

·       Support and improve finance, trading, and operational systems

·       Manage system integrations and process improvements

·       Drive user adoption and provide training where required

Governance & Vendor Management

·       Develop IT policies, SOPs, and governance frameworks

·       Manage IT budget, procurement, and cost optimisation

·       Oversee vendors, service providers, and external consultants

·       Support multi-entity setup with proper system segregation and controls

Support & Leadership

·       Act as escalation point for complex or critical IT issues

·       Oversee IT support (internal or outsourced) and service levels

·       Establish structured support processes (ticketing, SLAs)

·       Support and guide users to improve IT discipline and usage

·       Degree in IT, Computer Science, or related field

Qualifications

·       5–8 years of IT experience, with managerial or lead exposure

·       Strong knowledge of infrastructure, networks, and cloud (AWS/Azure)

·       Experience in cybersecurity, access controls, and system governance

·       Proven experience managing vendors and IT projects

·       Familiarity with Singapore regulations (e.g. PDPA) preferred

·       Experience in maritime, trading, or logistics environments is a plus

About the Role

We are seeking a full-time Construction Manager to join Morimatsu Pharmadule (Singapore) Pte. Ltd. In this role, you will be responsible for overseeing the procurement of materials, equipment, and services to support the company's construction operations. The ideal candidate will have strong negotiation skills, supplier management experience, and a deep understanding of construction-related procurement processes.

Job Responsibilities

• Overall site management for construction and installation of Singapore project;
• Develop detailed site execution plan;
• Develop site execution schedule, including milestones;
• Define site safety management procedures and measures, and ensure the effective implementation of safety regulations;
• Responsible for organizing site meetings and reporting project status, including progress, quality, weekly reports, etc;
• Responsible for planning and management of Singapore authority related permits, such as Building plan approval, TOP, etc;
• Responsible for coordinate with professional engineers, such as RE/RTO, RI, etc;
• Responsible for the management of subcontractors;
• Dealing with authority officer for inspection or other activities;
• Coordination with owners, main contractor, subcontractors, material suppliers, etc. to ensure timely handling of site issues; and
• all other tasks and duties as may be assigned to the Employee from time to time.

Role Requirements (Must-Have Skills)

• Bachelor’s degree in building or construction management
• Minimum 8 years of industry building field/pharma industry construction management experience
• Proven ability to negotiate favorable commercial terms with suppliers
• Excellent communication and stakeholder management skills
• Strong analytical and problem-solving abilities
• Proficient in procurement systems and relevant tools
• Knowledge of relevant industry regulations and construction standards
• Willing to work overtime or weekends if required by site progress

Responsibilities:

• Developing comprehensive project plans, including timelines, milestones, and resource allocation.
• Creating detailed schedules and coordinating various construction activities.
• Identifying potential delays and developing mitigation strategies.
• Establishing project objectives, scope, and deliverables in collaboration with stakeholders.
• Overseeing change orders and assessing impact to completion milestone dates.
• Assist and support all claims for extension of time.
• Allocating resources effectively, including personnel, materials, and equipment.
• Coordinating the work of contractors, subcontractors, and suppliers.
• Assessing and reviewing adequate staffing levels and skill sets are available for each phase of the project.
• Identifying potential risks and developing mitigation strategies.
• Conducting regular site inspections to assess progress and identify potential issues.
• Ensuring compliance with safety protocols and regulatory requirements.
• Maintaining effective communication with all stakeholders, including clients, architects, engineers, and subcontractors.
• Providing regular project updates and addressing any concerns or issues.
• Facilitating project meetings and ensuring alignment among team members
• Overseeing the completion of all project activities and ensuring all extensions of time claims are accounted for.

Requirements:

• Bachelor’s degree in Civil Engineering, Construction Management or a related field.
• Shall have at least 8 years of work experience in the built industry and:
• Completed at least 3 building/infrastructure projects
• Completed at least 1 reclamation project
• Experience in internships and project work will be considered.
• Good knowledge of construction methodologies and construction sequencing.
• Good communication and teamwork skills, with the ability to work effectively with multiple stakeholders from local and overseas.
• Effective stakeholder management and interpersonal skills, to understand, handle and resolve issues.
• A proactive, user-oriented and curious mindset, with a desire to engage in continuous learning and improvement.
• Able to work in Tuas Area, 5.5 days work week

KeyResponsibilities

• Oversee and manage daily operations across multiple construction and engineering projects.
• Lead and supervise Project Managers, Site Supervisors, Coordinators, and operational personnel.
• Manage and optimize deployment of manpower, equipment, vehicles, and resources across project sites.
• Monitor project progress, productivity, quality standards, and project schedules to ensure timely completion.
• Liaise with clients, consultants, main contractors, subcontractors, and suppliers to maintain strong business relationships.
• Facilitate effective communication and information exchange between clients and internal project teams.
• Analyse operational and risk management data to identify trends, risks, and improvement opportunities.
• Assess and implement workflow enhancements to improve efficiency and operational performance.
• Ensure compliance with Workplace Safety and Health (WSH) regulations, company policies, and statutory requirements.
• Monitor and manage operational risks, safety performance, and corrective actions.
• Resolve project-related issues, operational challenges, and client concerns in a timely manner.
• Review manpower utilization, operational costs, and project performance to achieve business objectives.
• Oversee staff training, development, performance management, and succession planning.
• Prepare operational reports and provide recommendations to senior management.
• Support business development initiatives and contribute to company growth strategies.

Requirements

• Diploma or Degree in Construction Management, Civil Engineering, Building, Facilities Management, Engineering, or a related discipline.
• Minimum 8 years of relevant experience in the construction or engineering industry.
• Minimum 5 years of managerial experience overseeing multiple projects and large-scale operations.
• Proven experience managing a workforce of more than 50 employees.
• Strong knowledge of Workplace Safety and Health (WSH) requirements and construction industry regulations.
• Excellent leadership, communication, stakeholder management, and problem-solving skills.
• Strong planning, organizational, and resource management abilities.
• Proficient in Microsoft Office and Excel applications.

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)

· Whiskey Library & Jazz Club (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

• Take every opportunity to amaze the guests.
• Ensure all guests are being treated in an efficient and courteous manner and that all standards are being followed.
• Handle complaints.
• Assists Front Office Manager & Hotel Manager with hiring, training, and direction of new department associates.
• Supervise and manage employees; manage all day-to-day operations; provide feedback, understands employee positions well enough to perform duties in employees’ absence.
• Utilize interpersonal and communication skills to lead, influence and encourage others
• Ensure all front office quality standards are complied with and that policies and procedures are consistently applied.
• Work in conjunction with accounting to maintain and minimize levels of accounts receivables.
• Coordinate activities with other hotel departments.
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest satisfaction.
• Ensure the timely completion of performance appraisals.
• Function in place of the Front Office Manager in his/her absence.
• Be knowledgeable of policies regarding emergency procedures and security concerns.
• Assist with any additional if required and as assigned by the Front Office Manager or Hotel Manager

Teamwork Skills:

• Be an enthusiastic, helpful and positive member of the team.
• Be professional, responsible and mature in conduct and behavior.
• Be understanding of, encouraging to and friendly with all co-workers.
• Be self-motivated and use time wisely.
• Maintain open line of communication with each department.
• Communicate pertinent information.
• Respond positively to new ideas.
• Openly accept critical/developmental feedback.
• Report to work on time.
• Give adequate notice if going to miss work.
• Be available to work a flexible schedule to include weekends and holidays.
• Maintain effective communication through the use of meetings, log books and bulletins.
• Be available to help other departments in emergency situations.
• Perform other assignments as directed by the General Manger.
• Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.

Specific Job Knowledge, Skills and Abilities

The individual must possess the following knowledge, skills and abilities:

• Must be able to speak, read, write and understand English.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Extensive knowledge of the hotel, its services and facilities.

Main Duties & Responsibilities:

• Report directly to Operation Manager
• Overall responsible and in charge of the branch’s smooth operations. This includes achieving daily branch sales target, meeting all staff (including SM, therapists and CSOs) monthly target, managing of staff’s leave applications approve staff’s OT, staff’s punctuality, staff’s appraisal, planning and updating on roster, update staff on all current promotions, making cold-calls to customers, handling customer’s complaint, staff’s grievances, branch’s cleanliness and etc
• To motivate staff in building team work, ensure good communication among staff and foster a positive working environment
• To establish good relationship and provide excellent service to customers
• Sharing of knowledge to staff, perform staff training and coaching on effective practices regularly in relation to daily operations matter, sales pitch on products and treatments, customer service and etc;
• Empower staff to accomplish task and achieve desired goal
• Perform any other ad-hoc duties and other matters as assigned by the Company

Requirements:

• Min. 8 years' experience in the beauty wellness industry with proven track record in sales target
• Independent, motivated, optimistic and possess initiative
• Highly motivated, sales driven and service oriented
• Good interpersonal skills and communication qualities
• Team player with ability to cooperate with colleagues and have strong leadership capabilities
• Willing to work retail hours (including weekends and public holidays)
• Passionate about the beauty and service industry
• Attractive package will be offered (including basic salary, commission and incentives)