Total 15,195 quality manager job vacancies in Singapore

• Manage Human Resource management functions (manpower planning, recruitment, on­boarding, training & development, policies review, payroll verification, monthly HR reports etc)
• Oversee and refine employee standards and procedures, using existing HR systems as well as improved or recommended processes
• Recruitment efforts, and prepare employees for their assignments by establishing and conducting orientation and training programs
• Ensure compliance of regulations with CPF, IRAS, MOM, WDA and other agencies

Job Description:

1. Direct and manage all shipyard steel fabrication, sub-assembly, and block erection processes to ensure timely project delivery.

2. Develop and implement efficient steel production schedules in line with overall objectives

3. Ensure all steelworks comply with Class society standards, client specifications, and QA/QC requirements.

4. Optimize resource allocation, including manpower, materials, and equipment, to maximize productivity and minimize wastage.

5. Work closely with the HSE department to enforce strict safety protocols and foster strong culture on work sites

6. Manage and evaluate the performance of Steel Supervisors and sub-contractors’ workforce

7.This position is required to be full-time based in Indonesia, Batam.

Requirements:

1. Bachelor’s degree or Diploma in Naval Architecture, Marine, or Mechanical Engineering.

2. At least 8-10 years working experience in a relevant shipyard management role.

3. Proficiency in MS Office; familiarity with AutoCAD is an advantage.

4. Able to work in Batam, Indonesia Full time

b Description & Requirements

Job Summary:

The Operations Manager is responsible for overseeing the daily operations and overall performance of multiple food service outlets. This includes ensuring high standards of food quality, service excellence, operational efficiency, and profitability. The role requires strong leadership, strategic planning, and the ability to manage and develop teams to achieve business goals.

Key Responsibilities:

• Oversee day-to-day operations across all outlets to ensure smooth and efficient service.
• Monitor and maintain food quality, hygiene, and safety standards in compliance with company policies and regulatory requirements.
• Develop and implement standard operating procedures (SOPs) to improve productivity and consistency.
• Manage inventory, purchasing, and cost control to achieve profitability targets.
• Analyze sales reports, customer feedback, and operational data to identify areas for improvement.
• Lead, train, and motivate outlet managers and staff to deliver excellent customer experiences.
• Plan manpower schedules and manage staffing needs according to business demands.
• Support new store openings, renovations, and operational projects as required.
• Collaborate with other departments (Marketing, HR, Finance, etc.) to achieve company objectives.
• Ensure compliance with company policies, licensing regulations, and food safety standards (e.g., NEA, SFA).

Job Requirements:

• Diploma or Degree in Hospitality, Business Management, or related field.
• Minimum 1–5 years of managerial experience in the food & beverage or food service industry.
• Strong leadership, communication, and interpersonal skills.
• Excellent organizational and problem-solving abilities.
• Able to work in a fast-paced environment and handle multiple priorities.
• Knowledge of food safety and hygiene practices.
• Proficient in Microsoft Office and POS systems.
• Willing to travel between outlets as required.Jo

Margie The Market Bar

HIRING BAR MANAGER, SERVICE CREW

More Than Just a Bar Located within the vibrant Margaret Market, Margie the Market Bar is a neighbourhood destination where great drinks, good food, live music, and community come together.

We're looking for
1) an experienced Bar Manager
2) Service Crew, Waiter & Waitress

who is passionate about hospitality, enjoys building teams, and wants the opportunity to grow a business, not simply manage one. This is a leadership role with real ownership over operations, guest experience, events, and commercial performance. If you thrive in a hands-on environment, love connecting with people, and enjoy creating memorable experiences, we'd love to meet you.

MANAGER: Key Responsibilities

Business & Growth
● Drive revenue growth through exceptional guest experiences and customer engagement
● Develop promotions, events, collaborations, and community partnerships ● Identify opportunities to increase sales and improve profitability
● Work closely with ownership on business strategy and venue development


Operations
● Oversee daily bar operations and service standards
● Ensure smooth opening and closing procedures
● Maintain cleanliness, safety, and regulatory compliance 2
● Monitor stock levels, wastage, and cost control measures
● Manage inventory, purchasing, and supplier relationships Team Leadership
● Recruit, train, coach, and motivate bar staff
● Build a positive, high-performance culture
● Manage scheduling, attendance, and team performance
● Handle customer and staff issues professionally and effectively


Requirements
● Minimum 2 years' experience in a bar, restaurant, or hospitality management role
● Strong leadership and team management skills
● Excellent communication and interpersonal abilities
● Good understanding of beverage operations, inventory management, and cost controls
● Experience with POS systems and reporting
● Passion for hospitality and creating exceptional customer experiences
● Able to work evenings, weekends, and public holidays
● Self-motivated, proactive, and commercially minded

Job Description & Requirements

Job Summary:

The Operations Manager is responsible for overseeing the daily operations and overall performance of multiple food service outlets. This includes ensuring high standards of food quality, service excellence, operational efficiency, and profitability. The role requires strong leadership, strategic planning, and the ability to manage and develop teams to achieve business goals.

Key Responsibilities:

• Oversee day-to-day operations across all outlets to ensure smooth and efficient service.
• Monitor and maintain food quality, hygiene, and safety standards in compliance with company policies and regulatory requirements.
• Develop and implement standard operating procedures (SOPs) to improve productivity and consistency.
• Manage inventory, purchasing, and cost control to achieve profitability targets.
• Analyze sales reports, customer feedback, and operational data to identify areas for improvement.
• Lead, train, and motivate outlet managers and staff to deliver excellent customer experiences.
• Plan manpower schedules and manage staffing needs according to business demands.
• Support new store openings, renovations, and operational projects as required.
• Collaborate with other departments (Marketing, HR, Finance, etc.) to achieve company objectives.
• Ensure compliance with company policies, licensing regulations.

Job Requirements:

Diploma or Degree in Hospitality, Business Management, or related field.

Minimum 1–5 years of managerial experience in the service industry.

Strong leadership, communication, and interpersonal skills.

Excellent organizational and problem-solving abilities.

Able to work in a fast-paced environment and handle multiple priorities.

Proficient in Microsoft Office.

Willing to travel between outlets as required.

• Supervise and coordinate all on-site electrical installation and activities
• Interpret and work from electrical drawings and specifications
• Ensure all electrical work complies with local codes and industry standards
• Oversee installation of power, lighting, fire alarm, data, and communication systems
• Manage and monitor work progress against project schedule
• Coordinate with engineers, contractors, and other site supervisors
• Conduct inspections to ensure quality and safety standards are met
• Enforce site safety protocols for all electrical personnel
• Track and manage materials, tools, and equipment for electrical work
• Prepare and submit daily and weekly progress reports
• Resolve technical issues and site conflicts related to electrical systems
• Coordinate with other services (e.g., HVAC, plumbing) to avoid clashes
• Strong knowledge of electrical systems, codes, and installation practices
• Ability to read and interpret technical drawings and plans
• Leadership and team management skills
• Strong problem-solving and decision-making ability
• Familiarity with MS Office, AutoCAD, and project management software
• Excellent communication and coordination skills

Job Summary
The Property Manager is responsible for overseeing the full spectrum of property and facilities management operations across a property portfolio (residential, commercial, industrial, or mixed-use). The role ensures smooth building operations, tenant satisfaction, financial performance, and continuous asset enhancement. This position leads a team of property professionals and works closely with stakeholders, service vendors, and management to uphold operational excellence and regulatory compliance.

General Summary of Responsibilities:

• Heads a Property Management Sub Team.

• Manage Daily Operations, Maintenance, and performance of a property portfolio (residential, commercial, industrial), ensuring smooth functioning.

• Oversees Market vacancies, tenant selection, lease negotiations, renewals, and resolving complex tenants issues.

• Source business for the company / division generally by client contact, networking as well as general promotion of company's services.

• Undertake training and development of the people within the Team and promote an on-going career path for them within company.

• Provide leadership, managerial direction and personal encouragement to all employees within the Team, including guidance on all property management procedures.

• Liaise with existing building owners on property management performance, including the use of tenant and client surveys.

• Prepare agendas, minutes recording and convene and attend all Council meetings and Annual General Meetings

• Develop budgets, forecasts, monitor expenses, and report financial performance to stakeholders/owners

• Plan and execute capital improvements, renovations, and maintenance to boost asset value

• Ensure adherence to regulations, industry standards, and establish safety/emergency procedures.

• Implement strategic plans for property growth, efficiency, and sustainability initiatives.

Requirements

• Degree / Diploma in Building/ Real Estate Management or other related discipline with minimum 6 years of property management experience; inclusive of at least 3 years in a managerial role

• Experience in MCST work and knowledge of BMSMA is a must.

• Matured and independent with the ability to lead team

• Strong negotiation, communication and leadership skill

• Diligent, well organised and committed to excellence

About Our Company

YY Group Holding is a global conglomerate with a strong track record of innovation and growth. Established in Singapore in 2010, YY Group Holding Limited has since become a leader in its industry, setting benchmarks in service delivery and operational excellence.

We are a data and technology-driven enterprise specialising in on-demand job matching and integrated facilities management services through our subsidiaries. Our innovative approach leverages advanced technology to deliver efficient, effective, and customised solutions for our clients.

As part of our continued business expansion, we are seeking a passionate and driven Recruitment Manager to support our growing workforce needs and strengthen our talent acquisition capabilities across the Group.

The Recruitment Manager is responsible for overseeing the full spectrum of recruitment and talent acquisition activities, including internships, grants administration, and workforce planning across multiple business entities.

This role ensures timely hiring to meet business needs, supports work pass administration, and managing employee engagement & relations, HR policy development, bursary.

Responsibilities

Talent Acquisition

• Lead and manage end-to-end recruitment processes, including manpower planning, job postings, sourcing, screening, interviewing, selection, and onboarding/offboarding coordination.
• Partner with hiring managers to understand staffing needs and provide recruitment strategies aligned with business objectives.
• Develop and maintain talent pipelines through job portals, career fairs, educational institutions, and professional networks.
• Manage and strengthen employer branding initiatives to enhance the Company’s talent attraction and market presence.
• Monitor recruitment metrics and continuously improve hiring efficiency, quality, and candidate experience.

Internship Programmes

• Oversee internship programmes, including coordination with educational institutions, internship recruitment, onboarding, and programme tracking.
• Manage internship grants and ensure compliance with government grant requirements and submission processes.

Grants Administration

• Manage and administer government-related grants and funding schemes relevant to recruitment, training, and workforce development.
• Ensure compliance with grant requirements, proper documentation, timely submissions, and audit readiness.
• Liaise with relevant government agencies and internal stakeholders to maximise funding opportunities.
• Track grant utilisation and prepare reports for management review.

Performance Management

• Support and coordinate the organisation’s performance management cycle, including goal setting, mid-year reviews, and annual appraisals.
• Guide managers on performance evaluation standards and documentation.
• Track performance outcomes and identify development or improvement plans where necessary.
• Support implementation of performance improvement plans (PIPs) and provide HR advisory to managers.

Work Pass Administration

• Oversee and manage work pass applications, renewals, cancellations, and compliance in accordance with relevant employment regulations.
• Ensure proper documentation, timely submissions, and adherence to statutory requirements.

Employee Engagement & Relations

• Support and implement employee engagement initiatives, including employee programmes, recognition initiatives, and talent retention efforts.
• Administer employee bursary programmes, including eligibility assessment, documentation, and coordination.
• Manage and oversee employee grievance handling processes, ensuring concerns are addressed promptly, fairly, and confidentially.
• Assist in drafting, reviewing, updating and implementing HR policies, procedures, and guidelines to ensure compliance with employment laws and organisational requirements.

Team Leadership & Capability Development

• Lead and mentor HR team members in recruitment processes and HR administration.
• Ensure accurate record-keeping, proper documentation, and adherence to HR processes and timelines.
• Other ad-hoc duties as assigned.

Job Requirements

• Degree holder in Human Resources Management or Business Management or related discipline.
• Minimum 4 years of relevant HR experience, preferably with strong exposure to recruitment and talent acquisition.
• Prior experience in leading and managing a team for at least 2 years.
• Well versed with Singapore Employment Act and labour legislation.
• Strong interpersonal skills to work with key decision makers and various levels of employees.
• Familiar with work pass administration and employment regulations.
• Ability to work in a fast-paced and dynamic environment.
• Able to work under pressure and meet datelines.
• Hands-on individual with strong coordination skills.

Responsibilities:

• Maintain accurate and up-to-date ISO 9001, ISO 14001, and ISO 13485 documentation, including Quality Manuals, procedures, work instructions, and records, to ensure system compliance and management review readiness.
• Plan, coordinate, and conduct internal and external audits to ensure organizational readiness for third-party certification, management reviews, and customer audits.
• Collaborate with internal stakeholders to support and participate in customer and supplier audits to ensure compliance requirements are met.
• Review audit findings, develop corrective action plans, and drive continuous improvement initiatives.
• Generate and review supplier quality performance reports, work closely with suppliers to resolve non-conformances, and promote continuous improvement.
• Issue, monitor, and follow up on Supplier Corrective Action Requests (SCAR), ensuring effectiveness and timely closure.
• Support qualification and onboarding of new suppliers to maintain a robust pipeline aligned with production requirements.
• Manage calibration schedules and preventive maintenance programs for equipment to ensure operational reliability and compliance.
• Address quality issues arising from production and customer feedback by working closely with production teams to implement corrective actions and resolve customer complaints with proper documentation.
• Ensure timely closure of Corrective and Preventive Actions (CAPA), non-conformance reports, and customer complaints, and publish quality performance reports.
• Lead Material Review Board (MRB) meetings with cross-functional teams to perform root cause analysis, implement corrective actions, and verify effectiveness.
• Supervise and lead QC inspectors to ensure parts inspection compliance with engineering drawings and quality standards.

Qualifications:

• Diploma in Quality Management, Engineering, Manufacturing, or a related field.
• Min 3 years of relevant experience in quality or manufacturing environments, with exposure to audits and documentation.
• Basic understanding of supplier management and quality coordination.
• Familiarity with commonly used quality management standards (e.g. ISO systems).
• Working knowledge of quality tools and process control methods.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

EA Personnel: Nyon Hock Sen (Aden)

EA Personnel Reg No: R24124070

About Us

MetaComp Pte Ltd is a leading Singapore-based digital payment solution provider, licensed and regulated by the Monetary Authority of Singapore (MAS) as a Major Payment Institution, to provide Digital Payment Token Services and Cross-border Payment Transfers. Operating under a P2B2C (platform-to-business, partners-to-clients) model, MetaComp provides its clients with an integrated end-to-end suite of services, empowering them to confidently enter the digital asset market with much-needed safety, security, and compliance assurance. Together with its parent company, Metaverse Green Exchange Pte. Ltd. (a MAS-licensed CMS holder permitted to carry out, inter alia, brokerage and custody services), MetaComp introduces its suite of services through CAMP (Client Assets Management Platform) which allow businesses to develop and scale their digital asset offerings through various products and/or services such as over-the-counter transactions, fiat payments, digital asset custody and prime brokerage.

Role Overview

We are looking for a highly analytical, detail-oriented Associate Manager or Manager of Payment and Card Operations, to oversee our day-to-day transaction processing, client ledger management, and card program operations.

In this role, you will be the core custodian of how money moves through our ecosystem—balancing available liquidity, payment rail operating hours, settlement speeds, and costs to ensure seamless user experiences.

Depending on your experience level, you will either step directly into or grow into a people-management role - leading a lean on site and cross border operations team, tasked with handling transaction volumes, maintaining strict SLAs, triaging failed payments, and executing complex multi-layer reconciliations.

Additionally, you will partner closely with Product and Engineering to co-design automated payment routing flows and scalable ledger mechanisms.

Key Responsibilities

1. Payment Operations & Liquidity Management

Daily Execution: Oversee day-to-day deposit and payout processing, ensuring all transactions align with available liquidity, specific payment rail operating hours, settlement speeds, and cost-efficiency.

Client Ledger Management: Own the accuracy and integrity of client ledgers for all deposit and payout actions.

Payment Triage & Exceptions: Act as the primary escalation point for failed payments; proactively collaborate with banking partners and Payment Service Providers (PSPs) to trace, refund, or re-process stuck funds.

Team Leadership & SLAs: Manage and coach the payment operations team, shift schedules, and tracking performance against transaction volumes, processing speed, and strict operational SLAs.

Automation & Innovation: Partner with Product and Engineering teams to co-design and implement automated payment routing flows and system mechanisms.

2. Card Operations & Reconciliation

Ledger Oversight: Manage end-to-end ledger movements covering card top-ups, user expenditures, and specialized card promotion ledgers.

Multi-Layer Reconciliation: Establish and oversee robust daily reconciliation processes: internal ledger matching, as well as internal ledgers vs. card provider ledgers to identify and resolve discrepancies immediately.

Dispute & Chargeback Management: Direct the card dispute workflow, including chargeback filing, tracking, and dispute validation.

Flow Design & Optimization: Collaboratively design optimized card payment flows while managing the team on daily card reconciliation, chargeback processing, and refund execution.

Required Qualifications & Skills

Experience: 3–5+ years of hands-on experience in payment operations, card operations, or financial clearing, with previous experience leading/mentoring junior team members or managing a team.

Ledger & Recon Expertise: Proven experience managing complex financial ledgers (including promotional/incentive ledgers) and running multi-party ledger reconciliations.

Payment Rail Literacy: Deep understanding of various payment rails, including their specific operating windows, clearing times, settlement speeds, and cost structures.

Vendor & Bank Relations: Strong track record of working with PSPs, clearing networks, and banking partners to trace funds and triage system exceptions.

Analytical Capabilities: High proficiency in data analysis (SQL knowledge is heavily preferred) to monitor SLAs, trace transaction anomalies, and optimize routing.

Problem-Solving: Exceptional technical troubleshooting skills with the ability to translate operational friction into automated product/engineering requirements.

We are committed to creating an inclusive workplace where every individual feels respected, valued, and empowered to contribute. We celebrate diversity in all its forms—background, ethnicity, gender, identity, orientation, experience, and thought—and believe it strengthens our culture and our work. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or any other protected characteristic.

As a manager, you will ensure that your diverse portfolio of international and local clients receive the same level of excellent service and client care. You will proactively manage and take responsibility for the compliance aspects of your client companies and provide a full range of company secretarial services. In addition, you will train, supervise, guide and coach your team-mates to provide exceptional services.

Requirements:

• Minimum 8-12 years of relevant corporate secretarial managerial experience
• Must be CSIS / ICSA qualified.
• Experience working with a diverse portfolio of private and listed companies across various industries.
• Adept at handling multiple projects independently with excellent planning skills
• Adopt a positive leadership approach towards empowering and coaching team members.
• Strong communicator with stellar people management skills.
• Keen passion for change and continuous improvement.

Please visit our website at www.drewnapier.com for other available vacancies.

Kindly state full details of qualifications, experience, current and expected salary in your resume.

(We thank all applicants for writing in. Only shortlisted candidates will be notified. All applications will be treated with the strictest confidential).

·       Is familiar with the Health, Safety, Environmental Protection and Quality Policy and understands the responsibilities under the Environmental Management System (EMS). In keeping with this and other compliance policies, they understand their duty to report any environmental noncompliance and/or concern to their manager or members of the senior management team (including the highest level of management) either directly or through the open reporting system as per Management System guidelines. 

·       Track and interpret relevant environmental regulations, communicates information to vessels, shore staff and New Build department to ensure compliance with environmental legislations. 

·       Build relationships and consult with regulatory bodies, such as US Coast Guard, etc,

·       Participate in environmental industry associations and committees. 

·       Provide guidance, information, and training on regulatory matters to other departments and sea staff

·       Maintain the legislation register on all upcoming regulatory requirements and looks at trends for the future. 

·       Work with internal stakeholders to position the company for future requirements

·       Drive the implementation of environmental policies and practices onboard and ashore. 

·       Update relevant documents and plans to ensure the most current regulations.

·       Issuing of annual certificates to vessels at completion of monitoring period 

·       Manage the development and employment of systems to ensure compliance, record-keeping, and preparation for: 

o   ISM code certification 

o   ISO standards systems compliance and future certification 

o   Regulatory codes, international regulations 

o   USCG and other relevant national and flag state authority requirements 

o   Documentation, tracking, statistics, and reporting 

·       Perform other duties as required.

·       Liaise with external stakeholders, such as flag states, port authorities, and classification societies, to ensure compliance requirements are met.

·       Maintain positive relationships with regulatory agencies and industry associations to stay informed about changes in regulations and industry standards.

As part of the Customer Experience & Services, Digital Services Planning Team, you play a crucial role in enhancing the customer journey and digital services offered by TADM. This position requires good understanding of digital tools and communication channels, user experience optimisation, developing communications strategies to reduce barriers of customers using our eServices, and collaboration with cross-functional teams to ensure a seamless and user-centric experience for individuals seeking employment dispute resolution services at TADM.

Our key digital touchpoints include our 1) website and 2) integrated system that covers the end-to-end dispute resolution journey from i) chatbot to ii) claim filing and iii) e-Negotiation and/or e-Mediation.

System Management: Maintain and enhance our integrated system. This includes the iterative process of review, refinement and update of existing infrastructure and databases as well as design, testing and implementation of new developments.

Performance Monitoring: Report monthly customer satisfaction ratings and feedback. Monitor key performance indicators (KPIs) related to the customer journey and digital services, making data-driven adjustments to meet performance goals.

Data Analysis and Insights: Utilise data analytics tools to observe trends and gather insights on user behaviour preferences, identifying pain points and opportunities for improvement. Translate data findings into actionable improvements to enhance the customer experience and optimise digital service delivery to deliver exceptional customer experience.

Digital Customer Journey Development and Migration: Contribute to the development and execution of the organisation’s digital strategy, aligning it with customer experience goals and organisational standards.

Job Requirements

• Tertiary education in Business, Information Technology or a related field is an advantage.
• Proficiency or experience in digital service planning, user experience, or customer journey analysis is preferred.
• Familiarity with government service standards and employment dispute resolution processes is preferred.
• Strong analytical skills and proficiency in data analytics tools.
• Strong problem-solving capability with the ability to grasp business issues and technical problems; and provide sound and logical solutions.
• Must possess a customer-centric mindset and able to multitask and work under pressure.
• Independent and strong team player with excellent communication and collaboration skills.

Please submit your application at our Career portal - https://careers.tal.sg/job/Manager-Assistant-Manager%2C-Digital-Services-Planning/341-en_GB/

Job responsibilities

• Provide advisory services on fair employment practices, labour legislations and workplace fairness issues through all touchpoints (over email, phone, video conference and in person);
• Advise customers on matters related to employment disputes, including discrimination cases and give guidance on options and possible recourse to the disputes and follow through until case closure;
• Assist to file employment related claims and workplace discrimination complaints on behalf of the customers;
• Assess contractual terminations, involuntary resignations on wrongful dismissal, including those related to workplace discrimination and follow through until case closure;
• Process and investigate workplace fairness and discriminatory cases/enquiries;
• Engage, assess and follow up with companies to ensure that their employment practices are fair;
• Develop and maintain accurate customer-related databases for collation and reporting purposes;
• Undertake advisory-related process improvement and/or ad hoc projects where required.

Job Requirements

• Prior 2-3 years' experience in human resources, customer service or counselling is an added advantage.

• Able to handle difficult customers and/or sensitive issues calmly, empathetically and professionally.
• Have a positive attitude and an interest in helping individuals.
• Must be meticulous and possess good analytical and problem-solving skills.
• Able to communicate well and write concisely.
• Must be a team player who can work with both internal and external stakeholders.
• Proficient in basic IT programmes like MS Excel, Word, Powerpoint and Outlook.

Please submit your application to our Career website - https://careers.tal.sg/job/Assistant-Manager-Manager%2C-Advisory/339-en_GB/

Job Description

Quality Management Systems / Quality Assurance Manager

Department:  Quality,Regulatory & Compliance
Location: Singapore
Reports to: Business Director
Employment Type:  Full-time, Permanent
Job Level: Manager / Senior Manager

About AITbiotech

AITbiotech Pte Ltd is aSingapore-based molecular diagnostics and bioinformatics company dedicated to advancing clinical decision-making through innovative genomic and diagnostic technologies. Our product portfolio — including abONE, abSEQ, abNEX, abGenix X,and abTES — serves clinicians and healthcare institutions across SoutheastAsia. We are committed to the highest standards of quality, safety, and regulatory compliance as we scale our operations and expand into new markets.

Role Overview

The QMS/QA Manager will be responsible for maintaining and continuously improving AITbiotech's Quality Management System in alignment with ISO 13485, HSA (Singapore MDA) regulations, and CE-IVD/IVDR requirements. This is a dual-focus role: ensuring our QMS operates robustly across all product lines while actively leveraging AI-assisted tools to modernise quality processes, documentation workflows, and regulatory intelligence. The successful candidate will be a pragmatic quality professional who understands both the regulatory landscape for in vitro diagnostics and the emerging potential of AI to enhance quality operations.

Key Responsibilities

1.  QMS Maintenance & Continuous Improvement

• Own and manage the end-to-end ISO 13485-certified QMS, including document control, change control, CAPA, internal audits, and management review processes.
• Conduct periodic QMS gap analyses, identify process weaknesses, and drive corrective and preventive action plans.
• Maintain and improve the Quality Manual, SOPs, work instructions, and related controlled documents across all departments.
• Lead internal audits and coordinate external/third-party audits; prepare audit responses and oversee closure of non-conformances.
• Foster a quality culture across the organization through training programmes and quality awareness initiatives.

2.  Regulatory Affairs & Certifications

• Manage and maintain regulatory submissions and product registrations with HSA (Singapore MDA) for IVD medical devices.
• Lead CE-IVD/IVDR compliance activities, including technical documentation, Declaration of Conformity, and liaison with Notified Bodies.
• Monitor changes to applicable regulations (ISO 13485, IVDR, HSA MDA, ASEAN AMDD) and assess impact on existing QMS and product registrations.
• Coordinate with external regulatory consultants and legal counsel on cross-border market access strategies in Southeast Asia and beyond.
• Support product development teams with regulatory input during design and development, risk management (ISO14971), and design verification/validation activities.
• Manage post-market surveillance activities including complaint handling, vigilance reporting, and periodic safety update reports.

3.  AI Integration in Quality Operations

• Identify and pilotAI-assisted tools for QMS functions including intelligent document management, automated non-conformance tracking, audit trail analysis, and regulatory intelligence monitoring.
• Collaborate with IT and bioinformatics teams to evaluate and deploy AI/ML solutions that improve quality data analysis, risk assessment, and complaint trending.
• Develop validation frameworks and procedures for AI tools used in quality-critical processes, ensuring compliance with applicable standards.
• Stay current with industry guidance on AI use in regulated medical device environments (e.g., FDA AI/ML guidance, IMDRF frameworks) and translate into internal policies.
• Champion responsible AI adoption within the quality function — balancing efficiency gains with regulatory traceability and auditability requirements.

4.  Supplier & Partner Quality

• Qualify and periodically audit critical suppliers and contract manufacturers; manage approved supplier lists.
• Review and negotiate Quality Agreements with suppliers, distributors, and contract service providers.
• Manage OEM partner quality interfaces, ensuring incoming product quality and supply chain compliance.

5.  Cross-functional Collaboration

• Partner with R&D, operations, sales, and commercial teams to embed quality requirements into new product introduction and product lifecycle management.
• Provide QA sign-off for batch releases, labelling reviews, and product changes.
• Represent the quality function at senior leadership level; produce quality KPI dashboards and trend reports.

Qualifications & Experience

Essential

• Bachelor's degree or higherin Life Sciences, Biomedical Engineering, Molecular Biology, or a relateddiscipline.
• Minimum 5 years of experiencein Quality Assurance/QMS roles within a regulated medical device or IVDenvironment.
• Demonstrated working knowledge of ISO 13485:2016 and hands-on experience maintaining or auditing a certified QMS.
• Practical experience with HSA (Singapore MDA) IVD product registration processes.
• Solid understanding of CE-IVD/IVDR requirements, technical file structure, and conformity assessment pathways.
• Proficiency in CAPA management, risk management (ISO 14971), and non-conformance investigation methodologies.
• Strong documentation skills with meticulous attention to detail.
• Excellent communicator with the ability to engage regulators, auditors, and internal stakeholders at all levels.

Preferred

• Postgraduate qualification in Regulatory Affairs, Quality Management, or equivalent.
• Certified Quality Auditor(CQA, IRCA, or equivalent) or ISO 13485 Lead Auditor certification.
• Experience in next-generationsequencing (NGS), molecular diagnostics, or genomics-based IVDs.
• Exposure to ASEAN regulatory frameworks (e.g., BFAD Philippines, NPRA Malaysia, TFDA Taiwan).
• Hands-on experience with AI/automation tools applied to quality or regulatory processes (e.g., AI-driven document review, intelligent CAPA platforms, regulatory intelligence software).
• Familiarity with electronic QMS (eQMS) platforms such as Veeva Vault QMS, Master Control, or Qualio.
• Experience in startup or scale-up environment with the ability to operate independently and build processes from limited infrastructure.

Core Competencies

• Regulatory Acumen — deep understanding of IVD regulatory frameworks and ability to translate requirements into actionable QMS controls.
• Analytical Thinking —data-driven approach to quality problem solving, root cause analysis, and trend identification.
• AI Curiosity &Adaptability — genuine interest in applying AI/ML tools to regulated quality environments, with a compliance-first mindset.
• Cross-functional Influence —ability to influence without authority across R&D, operations, and commercial teams.
• Ownership & Initiative —self-directed and proactive; comfortable operating in a fast-moving scale-up environment.
• Audit Readiness — confident representing the company during regulatory inspections and stakeholder briefings.