Total 4,711 quality manager job vacancies in Singapore

Step into a career with ASM, where cutting edge technology meets collaborative culture. ​

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world.  Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.  

Job's mission

As a Senior Engineer, Supplier Quality within ASM’s Global Quality team, you play a key role in ensuring manufacturing excellence across internal sites and contract manufacturers. Working closely with engineering, manufacturing, and field service teams worldwide, you help resolve complex quality issues, drive continuous improvement, and strengthen quality systems aligned with ASM’s technology roadmap. Your work directly contributes to customer satisfaction, product reliability, and operational excellence in high‑tech manufacturing environments.

What you will be working on

• Create detailed and well‑structured inspection plans, partnering with cross‑functional teams to improve assembly processes, testing, and product quality.
• Lead customer escalations and feedback, working with manufacturing sites, contract manufacturers, and field teams to define clear problem statements.
• Investigate non‑conformances using structured problem‑solving methodologies, including 8D, and implement corrective and preventive actions to prevent recurrence.
• Prepare clear and comprehensive quality reports for internal stakeholders, including field service teams.
• Identify manufacturing gaps with internal teams and contract manufacturers, driving corrective actions and systematic continuous improvement.
• Track, analyze, and report quality metrics, recommending actions to achieve defined quality targets.
• Conduct product and process audits prior to shipment to ensure compliance with customer and quality requirements.
• Manage onsite customer audits and ISO certification audits at manufacturing sites, following up on action items through closure.
• Perform periodic ISO 9001 audits at contract manufacturers and ensure timely CAPA implementation.
• Measure contract manufacturer performance through monthly quality metrics and quarterly scorecards.

What we are looking for

• Bachelor’s degree in Mechanical, Electrical, Electronic, or Quality Engineering, or a related engineering discipline.
• Minimum 5 years of experience in quality engineering in a semiconductor equipment or high-tech manufacturing industries
• Experience supporting internal audits, certification audits, and/or customer audits.
• Familiarity with operational excellence tools such as Lean manufacturing, FMEA, SPC, PDCA, 8D problem solving, and Six Sigma.
• Strong problem‑solving and analytical skills, with hands‑on experience applying structured methodologies such as 8D.
• Clear and effective communication skills for collaboration with both internal and external stakeholders.
• Ability to work independently and manage multiple priorities in a global, cross‑functional environment.
• Proficiency in written and spoken English.

What sets you apart

• ISO 9001 internal auditor or lead auditor certification.
• Leadership exposure in customer escalation management.

Apply today to be part of what’s next.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.

Job ID: 20263

• Location: West (Company transport provided)
• Working hours: 8.30am - 5.30pm
• Salary: up to $4,300 (Depending on experiences)

Job Description

Managing product quality and driving corrective actions as customer interface.

A Customer Quality Engineer (CQE) is responsible for managing product quality from the customer’s perspective, acting as the primary technical interface between the customer and internal teams to ensure customer quality requirements are met, issues are resolved quickly, and long-term quality improvements are implemented.

The CQE focuses on customer complaints, quality incidents, audits, and continuous improvement, translating customer expectations into actionable internal quality and engineering activities.

1. Customer Quality Interface

• Serve as the main point of contact for customer quality issues

• Communicate investigation status, root cause, and corrective actions clearly to customers

• Support customer meetings, reviews, and audits related to quality topics

2. Customer Complaint & Claim Handling

• Lead customer complaints, RTV, and quality claims

• Drive structured problem-solving activities

• Ensure timely containment, corrective, and preventive actions

3. Root Cause Analysis & Corrective Action

• Perform and coordinate root cause analysis across manufacturing, process, and engineering teams

• Validate effectiveness of corrective actions

• Prevent recurrence through system or process improvement

4. Quality Monitoring & Reporting

Monitor customer quality KPIs such as:

• Customer complaints

• Yield impact

• Defect trends

• Claim frequency

• Prepare regular quality reports and dashboards for customers and management

5. Cross-Functional Coordination

• Work closely with:

o Manufacturing

o Process Engineering

o QA / IPQA

o Supply Chain

• Drive alignment between customer expectations and internal execution

6. Audit & Compliance Support

• Support customer audits and quality system reviews

• Ensure compliance with customer-specific quality requirements and standards

• Follow up on audit findings and closure actions

Job Requirement

➤ Degree in Engineering, Science, Quality Management or equivalent

➤ 2 years experience above in a QA role, Data Analyst or similar function is preferred

Skills (Good to have):

➤ Quality tool: 8D, FMEA, SPC, RCA

➤Data analysis and trend monitoring

➤Understanding of yield and process variation

➤Strong communication skill

➤Ability to manage urgent issue under time pressure

Interested applicants, kindly send your updated resume to Joanne (R21101135) Joanne@pasona.com.sg with the email subject header "Job Application for "20263, Customer Quality Engineer".

Only shortlisted candidates will be notified, other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Pasona Singapore Pte Ltd

Joanne Yeo Min Qian
EA License No:90C4069

Registration No.: R21101135

Job Summary

You will perform quality testing and inspection tasks, maintain workplace cleanliness, and support operational needs through shift work and assigned duties.

Responsibilities

• Conduct quality testing and inspection to ensure product standards are met
• Perform general housekeeping to maintain a clean and safe workplace environment
• Commit to working 12-hour shifts as required to support operational demands
• Complete ad-hoc tasks assigned by supervisors promptly and accurately
• Use computer skills to operate Microsoft Office applications (Excel, Word, PowerPoint) for reporting and documentation
• Apply attention to detail to identify and report quality issues and maintain accurate records

Preferred competencies and qualifications

• Completed O-Level or equivalent education
• Experience in administrative tasks to support operational workflows

Job Description:

• In charge of performing quality assurance functions with regard to the product, process and maintain quality management system while ensuring compliance with all customers’ requirements
• Responsible for reviewing and revising quality procedures and quality control instructions
• Liaise with customers / vendors / suppliers on non-conformance activities, perform root cause analysis and determine effective corrective actions to reduce or eliminate the cost of poor quality
• In charge of performing internal audits to evaluate quality system, products, and processes
• In charge of performing vendors’ and on-site audits as required
• Drive down monthly Cost of Poor Quality/ scrap

Requirements:

• Degree in Mechanical / Aeronautical Engineering / other relevant disciplines
• Minimum 2 years of experience in Quality Management System and NADCAP

To submit your application, please apply online apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd.
EA License No: 17C8900

Duties & Responsibilities

• To follow the policy of ISO 9001 and ISO 13485 internal quality audit and validate quality management system
• Carry out effective and reliable inspection of incoming, work-in-progress, and finished parts/ components
• Improve and maintain in-process quality control (IPQC) and outgoing quality control (OQC)
• Carry out and to follow update and written procedures, SOP, work instructions, specifications, QSP reports
• Keep track and validate of special quality requirements of customers, geometric dimensioning
• Work with supervisor to improve customers and suppliers feedback on quality issues, complaints
• To perform customer’s supplier quality control standard and meet enquires pertaining to blueprint drawing quality specification and requirements
• Learn to report corrective actions for products COC, conforming / non-conforming components, 8D report, corrective action report(CAR)
• Collate information and identify product quality problem for in-house staff
• Assist to organise the up-to-date inventory finished and semi-finished stock
• Maintain instruments and equipment are duly calibrated
• Good communication and interpersonal skills
• 5.5 Days

Requirements

Ability to read and interpret engineering (AUTOCAD) or 3D drawings will be an added advantage.

1. Diploma or equivalent of certificate or Higher Nitec in precision engineering

2. Min 3 year working experience in relevant field

3. Industry Proficient in 2D/3D dimensional inspection and geometric measurements

4. Resourceful and adaptive to work requirements change

5. A problem solver and passion organized team player with good communication skills

We are looking for a Quality Assurance Engineer to ensure that all products and processes meet customer, regulatory, and internal quality requirements. The role involves inspection, documentation, root cause analysis, and continuous improvement activities within a mechanical manufacturing environment.

Key Responsibilities

• Implement and maintain quality control procedures in accordance with company and customer requirements
• Conduct incoming, in-process, and final inspections of mechanical parts and assemblies
• Review and approve inspection reports, route cards, and quality records
• Handle non-conformance (NCR), corrective and preventive actions (CAPA)
• Perform root cause analysis and support improvement initiatives
• Support customer audits, internal audits, and supplier audits
• Liaise with production, engineering, and suppliers on quality issues
• Ensure compliance with ISO / customer quality standards and drawings

Requirements

• Diploma or Degree in Mechanical Engineering or related field
• Minimum 3 years of experience in Quality Assurance within a manufacturing environment
• Knowledge of mechanical drawings, GD&T, and inspection tools (e.g. vernier, micrometer, CMM is an advantage)
• Familiar with quality systems such as ISO 9001 / AS9100 (advantage)
• Strong problem-solving and communication skills
• Able to work independently and as part of a team

Preferred Skills (Advantage)

• Experience in aerospace / precision engineering environment
• Knowledge of NDT, FAI, PPAP, or customer-specific requirements
• Audit experience (internal or external)

Job Responsibilities

• Ensure product and process quality meet customer and company requirements
• Perform incoming, in-process, and final inspection of mechanical parts
• Handle non-conformance reports (NCR), corrective and preventive actions (CAPA)
• Review inspection reports, drawings, and quality documents
• Support internal, customer, and supplier audits
• Work closely with production and engineering teams on quality issues

Job Requirements

• Diploma or Degree in Mechanical Engineering or related field
• Minimum 3 years of QA experience in a manufacturing environment
• Able to read mechanical drawings and use basic inspection tools
• Familiar with ISO 9001 / AS9100 quality systems (advantage)
• Good communication and problem-solving skills

Responsibilities

• Develop, implement, and monitor quality assurance procedures for food processing and export operations.
• Ensure compliance with Singapore Food Agency (SFA), HACCP, halal, and food safety regulations.
• Conduct inspections of raw materials, production processes, and finished products to ensure quality standards are met.
• Maintain quality documentation, records, and reports.
• Investigate customer complaints and quality issues and implement corrective and preventive actions.
• Coordinate with production and warehouse teams to maintain product quality.
• Support internal and external audits and continuous improvement initiatives.
• Train staff on food safety and quality assurance procedures.

Requirements

• Diploma in Biomedical Science, Food Science, Biotechnology, Applied Science, or a related field.
• Knowledge of food safety and quality management systems.
• Proficient in Microsoft Office applications.
• Able to work independently and communicate effectively with different departments.
• Experience in the food manufacturing or food export industry is an advantage.

Company Overview

Mega Scoop Pte Ltd is the holding company for Baskin Robbins in Singapore. Baskin Robbins is the world's biggest and favorite ice cream chain.

Job Summary

Lead outlets effectively to meet performance targets. Address issues promptly and effectively and ensure manpower needs are managed.

Responsibilities

• Lead assigned outlets to achieve clear performance targets through effective management and leadership.
• Prepare and analyze daily, weekly, and monthly performance reports focusing on sales and food safety to identify issues and implement corrective actions.
• Verify daily sales bank-in reports to ensure timely and accurate banking of takings.
• Resolve sales and operational issues promptly to maintain smooth outlet operations.
• Collaborate with support functions to address manpower, logistics, finance, and administrative challenges.
• Conduct Reviews of Operations Risks (ROR) on food safety, SOPs, product quality, and health risks to ensure compliance with required standards.
• Manage customer complaints by investigating issues and implementing effective solutions to prevent recurrence.
• Verify outlet requisitions including stock take reports, petty cash, claims, payroll, and part-time hiring to ensure accuracy and compliance.
• Provide operational support by allocating skills, manpower, and stocks during functions or business opportunities to maximize company topline achievement.
• Plan, organize, and execute employee engagement initiatives across multiple outlets to foster positive work culture, enhance staff morale, and improve retention.
• Perform additional duties and ad hoc tasks as assigned by superiors.

Preferred competencies and qualifications

• Ability to set clear direction and goals for teams to drive performance.
• Hands-on operational experience in local or international foodservice industries.
• Proven track record in delivering Key Result Areas (KRAs).
• Effective communication skills to interact with stakeholders at all levels.
• Ability to coach and motivate team members to improve performance.
• Passionate and results-driven mindset aligned with corporate objectives.
• Strong numerical aptitude to analyze and interpret data.
• Creative thinking to develop innovative solutions.
• Experience managing multiple units simultaneously.
• Understanding of service expectations in the foodservice industry.
• Demonstrated leadership skills to guide and inspire teams.

ABOUT US

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable.

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values:
Move with urgency — because time is crucial;
Aim to pioneer — constantly innovating to stay ahead;
Do it with intent — delivering with purpose and precision; and
Keep it real — maintaining authenticity and transparency in all we do.

Learn more about Teleport here: https://www.teleport.it/

A DAY IN A LIFE

At Teleport, we're building toward IPO — and that means doing the boring things well. Execution, discipline, and follow-through matter as much as big ideas.

Your day will be varied, often crossing functions, but most of your time will focus on enabling better business decisions through trusted data, scalable analytics solutions, and strong stakeholder partnerships. You'll own analytical initiatives end-to-end, balancing strategic thinking with hands-on execution while helping shape the future of analytics at Teleport.

How we work matters as much as what we achieve. Doing the basics right, every time, sets us up for success.

Most of your time will be spent driving impact through:

- Leading and mentoring a team of analysts, providing guidance on analytical approaches, data modelling, stakeholder engagement, and prioritization. You will help elevate the team's capabilities while fostering a culture of ownership, curiosity, and continuous improvement.

- Designing and maintaining scalable datasets, transformation pipelines, and business-ready data models. You will work closely with Data Engineering to ensure data is reliable, governed, and optimized for analytical consumption across the organization.

- Partnering with leaders across Operations, Commercial, Product, Finance, and Customer teams to understand business challenges, define success metrics, and translate complex questions into actionable insights that drive measurable outcomes.

- Moving beyond traditional reporting to develop data products that empower better decision-making. You will identify opportunities to leverage automation, embedded analytics, AI-powered insights, and modern analytical workflows to improve business performance and user experiences.

- Owning key business metrics, ensuring consistency across reporting, maintaining data quality standards, and driving adoption of self-service analytics capabilities. You will help establish trusted data foundations that support decision-making at every level of the organization.

- Helping shape Teleport's analytics roadmap by exploring emerging technologies, modern data tooling, and AI-enabled capabilities. You recognize that the future of analytics extends beyond dashboards into intelligent applications, agentic workflows, and decision-support systems built on trusted data.

REQUIRENTS:

These are minimum-requirement skills and a ‘must-have’ for the role:

5+ years of experience in Data Analytics, Analytics Engineering, Business Intelligence, or Data Product roles, with a proven track record of delivering high-impact analytical solutions that drive business decisions and operational outcomes.

Advanced SQL expertise and strong data transformation skills, with hands-on experience designing scalable data models, building reliable data pipelines, and working with modern cloud data platforms. Experience with BigQuery, Dataform, Dataplex, Looker, and GCP-based analytics ecosystems is highly preferred.

Demonstrated leadership and stakeholder management capability, including leading and mentoring analysts, translating ambiguous business problems into analytical frameworks, prioritizing requests across multiple stakeholders, and driving adoption of data products across the organization.

Strong understanding of modern analytics architecture, including data governance, semantic modeling, experimentation, KPI design, self-service analytics, and data quality best practices.

Forward-looking perspective on the evolution of analytics, recognizing that the future extends beyond dashboards into decision-support systems, embedded analytics, AI-powered workflows, agentic experiences, and business applications built on trusted data foundations.

Experience partnering closely with Data Engineering, Product, Operations, Commercial, and Leadership teams to define metrics, establish data standards, and deliver scalable analytical solutions that support company growth.


Work-Life at #TeamTeleport

Unlimited training -You will have access to a wide range of learning resources including Notion!

Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista… as long as it's not a birthday suit!

Vacation and time away - Sometimes you need to recharge and come back energized! That’s why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2.

Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off!

Company Overview

Chinatown Wellness Clinic is a family medicine practice in Singapore providing healthcare for all generations, from the elderly to the young. Visit www.chinatownclinic.com.sg for more information.

Job Summary

Join Chinatown Wellness Clinic as a full-time Assistant Clinic Manager supporting GP clinic operations and patient care within a collaborative medical team.

Responsibilities

• Manage daily GP clinic operations to ensure smooth and efficient service delivery
• Operate and maintain Clinic Management Systems to support clinical and administrative workflows
• Coordinate and implement government healthcare schemes such as CHAS, Healthier SG, and Medisave to facilitate patient access to subsidies
• Provide compassionate support and care coordination to patients, enhancing their clinic experience
• Communicate effectively in English and Mandarin to liaise with patients

Preferred competencies and qualifications

• Diploma with interest in Health

Other Information

Benefits and Working Hours

• Office hours: Monday to Friday, 8:30am to 5:30pm; Saturday mornings, 9:00am to 1:30pm
• Closed on Sundays and public holidays

Job Description

Ensures operational excellence in driving company’s business growth locally and globally in accordance to company expansion plan.

STRATEGIC PLANNING

• Assists in implementing strategies for operational management and development so as to meet organizational plans and goals within budgets and timelines
• Work closely with the Group CEO to develop and accomplish goals and strategic plans
• Set KPIs & strategize on expansion and operational improvement plans
• Assist in continuous evolution of current brand or develop of new dining concept to keep our business relevant to the market
• Provides timely, accurate and complete reports on the operating condition of the company
• Identify and evaluate strategic business for company’s growth and expansion via M&A/ partnership

OPERATIONS MANAGEMENT

• Motivate and lead a high performance management team to achieve sales, profitability and business objectives set by the company
• Provide day-to-day leadership and management to a service organization that mirrors the adopted mission and core values of the company
• Groom and build a team of motivated F&B professionals for the company’s aggressive expansion plan
• Oversee and ensure smooth running of all aspects of restaurant operations
• Define processes and monitoring systems to ensure food and services are adhered to a high quality standard
• Responsible for the measurement and effectiveness of all processes internally and externally
• Any other jobs or duties assigned by the Chief Operating Officer from time to time.

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)

· Whiskey Library & Jazz Club (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

• Processing guest check-ins and room assignments following hotel’s rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible
• To provide assistance when required for luggage’s, safety box, additional guest room keys, transportation etc.
• Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures
• Answer enquiries about hotel services, in house events, directions, attractions etc
• Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations
• Perform night audits during midnight shift and prepare necessary reports
• Handle any loyalty membership “Bonvoy” related enquiries, including adequate management of “Preferred”, “Gold” and “Platinum” members
• To always be on time and at work when scheduled, in proper grooming and uniform
• To always remain professional with positive attitude and actions when communicating with guest and associates
• Managing the Front Office Team with Front Office Manager inclusive of rostering/appraisals/discplinary action.
• Any other duties / task as requested by management

Other Requirements

• Candidate must possess at least Professional Certificate/NITEC in any field
• Required language(s): English, preferable one other spoken language
• At least 5 year(s) of working experience in a related field
• Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate
• Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent

Job Summary:
We are looking for a dynamic and results-driven IT Account Manager to join our team. The ideal candidate will be responsible for pitching and securing government projects and commercial sector deals, managing the entire IT sales process, and building strong relationships with new and existing clients. This role focuses on IT Software solutions, dealing with enterprise-level projects. The candidate must have a solid understanding of IT solutions and services to effectively address client requirements and close deals successfully.

Key Responsibilities:

• Identify and pursue new business opportunities in government and commercial sectors.
• Develop and deliver compelling sales presentations and proposals to potential clients.
• Manage the entire sales cycle from prospecting, pitching, negotiating, and closing deals.
• Build and maintain strong relationships with clients to ensure long-term business growth.
• Understand client requirements and work closely with technical teams to propose suitable IT solutions.
• Stay updated on industry trends, government regulations, and competitive landscape.
• Prepare sales reports, forecasts, and strategic plans for business growth.
• Collaborate with internal teams to ensure smooth project implementation post-sales.

Qualifications & Requirements:

• Bachelor's degree in Business, IT, or a related field.
• Proven track record in IT sales, preferably in government and commercial sectors.
• Strong knowledge of IT software solutions, enterprise projects, and industry trends.
• Excellent communication, negotiation, and presentation skills.
• Ability to build and maintain professional relationships with key stakeholders.
• Self-motivated, goal-oriented, and able to work independently.
• Experience in managing tender processes and government procurement would be an advantage.

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)

· Whiskey Library & Jazz Club (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

Managing Housekeeping Operations

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guestroom maintenance needs.
• Supervises the property general cleaning schedule.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Ensures all employees have proper supplies, equipment and uniforms.
• Plan the staff needs to support the team

Managing Departmental Costs

• Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.

Conducting Human Resources Activities

• Participates as needed in the investigation of employee accidents.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Ensures employees understand expectations and parameters.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Observes service behaviors of employees and provides feedback to individuals.
• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Participates in employee progressive discipline procedures.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
• Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
• Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
• Cleaning Materials, Equipment, and Techniques - Knowledge of use, handling, storage, and disposal of cleaning chemicals and equipment (including Material Safety Data Sheet requirements), and use of personal protective equipment.
• Housekeeping Tracking and Inventory - Knowledge of inventory and purchasing policies, procedures, and best practices.
• General Housekeeping - Knowledge of procedures, policies and techniques for cleaning all public areas, trash handling and removal, room item replenishment and placement, treatment of room damage and stain removal, use of cleaning supplies, floor care and maintenance, general housekeeping codes, cart care, uniform control, inventory management, room status change systems and opening and closing of the house. Ability to use general housekeeping codes to indicate room readiness.
• EIWO (Everything In Working Order) - The ability to inspect and identify guest room components (e.g., light bulbs, remote control, air conditioning units, toilets, appliances, vacuums) for functional deficiencies. This includes reporting procedures.
• Environmental Sustainability – Knowledge of products and procedures that reduce, recycle or reuse natural resources such as bed linen and towel re-use programs.
• Preventative Maintenance - Knowledge of general cleaning programs and policies to extend the life of materials and areas. For example, knowledge of carpet, tile, and floor care including daily cleaning, heavy extraction, and interim cleaning.

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)

· Whiskey Library & Jazz Club (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

• Processing guest check-ins and room assignments following hotel’s rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible
• To provide assistance when required for luggage’s, safety box, additional guest room keys, transportation etc.
• Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures
• Answer enquiries about hotel services, in house events, directions, attractions etc
• Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations
• Perform night audits during midnight shift and prepare necessary reports
• Handle any loyalty membership “Bonvoy” related enquiries, including adequate management of “Preferred”, “Gold” and “Platinum” members
• To always be on time and at work when scheduled, in proper grooming and uniform
• To always remain professional with positive attitude and actions when communicating with guest and associates
• Managing the Front Office Team with Front Office Manager inclusive of rostering/appraisals/discplinary action.
• Any other duties / task as requested by management

Other Requirements

• Candidate must possess at least Professional Certificate/NITEC in any field
• Required language(s): English, preferable one other spoken language
• At least 2 year(s) of working experience in a related field
• Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate
• Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent