Total 13,962 quality control engineer job vacancies in Singapore

Our client is one of the leading players in the medical devices manufacturing sector. Due to business needs, they are now recruiting a Quality Engineer to be part of their Quality team for ongoing transformation projects. They are located in the east.

The Quality Engineer's responsible is:

• Act as the Quality representative for new product development and sustaining projects within the medical device portfolio.
• Provide quality and compliance support throughout the product development lifecycle, including design changes, design reviews, verification & validation, usability studies, process validation, and labeling activities.
• Lead risk management activities, including Risk Management Plans, Hazard Analysis, Risk/Benefit Assessments, and Design/Process FMEA.
• Partner with cross-functional teams to identify product risks, investigate potential failure modes, and implement effective risk control measures.
• Ensure compliance with ISO 13485, FDA regulations, customer requirements, and applicable quality standards.
• Develop, review, and maintain quality procedures, SOPs, and documentation to support product development and Quality Management System (QMS) requirements.
• Support internal, supplier, and external audits, including the investigation and closure of non-conformities.
• Drive continuous improvement initiatives to enhance product quality, process effectiveness, and QMS compliance.
• Serve as a Quality Subject Matter Expert (SME) and provide guidance to engineering and project teams on quality and regulatory matters.

Job Requirements:

• Degree in life science related discipline
• Min 5 years experience in quality design within medical devices sector
• Experience in ISO13485

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R2198636 (Oh Puey Xin)

RESPONSIBILITIES

Electrical:

·       Design of electrical systems accordance to IEC and Singapore Standards.

·       Design for HT/LT/ELV/ICA/ Earthing and Grounding System including design calculations,sizing’s and conceptual design drawings using advance tool and software; Cad,ETAP etc.

·       Design electrical conceptual design, SLD, project specifications, Schematics & Layout design (including library design), Cable Assembly Design & sizing.

·       Perform technical bid evaluation.

·       Work closely with Process, Mechanical, Piping and other relevant disciplines, and Quantity Surveyor.

·       Co-ordinate with clients, LEW/consultants on the technical requirements and attend technical discussions and meeting with authorities, developer, and contractors.

·       Develop interfaces for systems, sub-systems in electrical package.

·       Lead off-site/ outsource design engineers for large / multiple projects .

·       Inspect installations and observe operations to ensure compliance with design and equipment specifications and safety standards.

·       Provide technical assistance to Construction team.

·       Attend Site check/verification as and when required.

·       Attend technical meetings with clients, vendors, LEW, Consultant, FAT and SAT

·       Prepare BOQ, Material Take off.

Instrumentation and Control:

·       Design of I&C systems accordance to IEC and Singapore Standards.

·       Prepare engineering drawings / documents such as; Plant Control system Configuration,CCR and equipment room layout, Instrument datasheets, location plan, I&CCable schedule, routing drawings, Instrument Hook up and Loop drawings.

·       Design Control Logic Diagrams; OLCS & CLCS according to the process.

·       CCTV and Communication system block diagram and layout.

Pre-requisites:

·       Minimum Bachelor’s Degree in Electrical/ Instrument Engineering.

·       Minimum 5 years of design experience in Power Electronics HV/MV/LT/ELV/ICA etc.,

·       Fresh graduates are welcome to apply.

·       Proficient with MS Office Program AutoCAD. Autodesk BIM/Revit will be an added advantage.

·       Knowledge on designing in 3D layout & ETAP will be an added advantage.

·       Familiar with Singapore standards, Code of Practices, electrical design & calculation will be an added advantage.

·       Good knowledge of valve selection, flow meter selection, sizing of valves, valve actuator, flow meters and Automation system DCS/PLC.

Electrical Engineer (Quality Control)

• Office: King George’s (Jalan Besar / Lavender MRT)
• Project Site: TUAS areas (Transport provided for designation MRT station to site office)
• Junior: $4000 to $4500, Senior: $4500 to $6000
• Working days: Mon to Fri 8/8.30am to 5/5.30pm, Sat may need works depends on site (if works 8 hours can claim allowances)
• Diploma or Degree in Electrical Engineering or equivalent.
• At least 3-5 years’ experience in electrical QC for large-scale construction, industrial, or infrastructure projects.
• Strong knowledge of LV/MV electrical systems, standards, and QA/QC practices.

Interested applicants can also send your resume to (Liwenpoh741#gmail.com) and allow our consultant to match you with our clients. No Charges will be incurred by Candidates for any service rendered.

WA ME 97354019 for more Electrical Engineer role

Job scopes

• Implement and manage quality control procedures for electrical works on site.
• Conduct inspections, audits, and testing of electrical installations, equipment, and materials.
• Review and verify electrical shop drawings, material submissions, and method statements for compliance.
• Monitor workmanship to ensure alignment with project specifications and quality standards.
• Prepare non-conformance reports (NCRs), track corrective actions, and ensure timely closure.
• Liaise with consultants, clients, and subcontractors to resolve quality related issues.
• Maintain quality documentation, inspection records, and test reports.
• Support handover and commissioning by ensuring all electrical quality requirements are met.

POH LI WEN REG NO: R25136683

THE SUPREMEHR ADVISORY PTE LTD EA NO: 14C7279

Responsibilities

·      Tolead the quality improvements through working with all relevant department andsupplier on the Kaizen activities.

·      To understand customer manufacturing quality requirement & align with the business agreement so as to work effectively with all suppliers to achieve KPI target for the line rejection.

·      Perform analysis on internal defects and drive improvements from relevant departments to achieve quality KPI.

·      To support Quality System Lead in ISO implementation for the company

·      To collaborate with internal team and provide support to Quality System Lead in all certifications requirement for the products as stated by customer

Requirements

·       Degree/ Diploma in Engineering with at least 3 years of relevant working experience in Manufacturing

·       Ability to work with the customer, HQ /factory, Peers / Subordinate, and Superiors

·       Strong problem-solving and interpersonal skills

·       Ability to work with minimal supervision

·       Able to handle customer complaint and work well with internal & external department to resolve quality issue

·       Able to provide constructive solution /advice to the team

·       Good knowledge in ISO management and customer audit

To find out more about this opportunity, please contact Lionel Liew atlionel.liew@gmprecruit.com.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S)Pte Ltd   |   EA Licence: 11C3793 |   EA Personnel: Lionel Liew   |   Registration No: R1330693

Our client is one of the leading players in the medical devices manufacturing sector. Due to business needs, they are now recruiting a Quality Engineer to be part of their Quality team for ongoing transformation projects. They are located in the east.

The Quality Engineer's responsible is:

• Act as the Quality representative for new product development and sustaining projects within the medical device portfolio.
• Provide quality and compliance support throughout the product development lifecycle, including design changes, design reviews, verification & validation, usability studies, process validation, and labeling activities.
• Lead risk management activities, including Risk Management Plans, Hazard Analysis, Risk/Benefit Assessments, and Design/Process FMEA.
• Partner with cross-functional teams to identify product risks, investigate potential failure modes, and implement effective risk control measures.
• Ensure compliance with ISO 13485, FDA regulations, customer requirements, and applicable quality standards.
• Develop, review, and maintain quality procedures, SOPs, and documentation to support product development and Quality Management System (QMS) requirements.
• Support internal, supplier, and external audits, including the investigation and closure of non-conformities.
• Drive continuous improvement initiatives to enhance product quality, process effectiveness, and QMS compliance.
• Serve as a Quality Subject Matter Expert (SME) and provide guidance to engineering and project teams on quality and regulatory matters.

Job Requirements:

• Degree in life science related discipline
• Min 5 years experience in quality design within medical devices sector
• Experience in ISO13485

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R2198636 (Oh Puey Xin)

Job Description:

• In Charge of auditing and assessing the suitability of suppliers
• Responsible for initiating and managing project transfer
• Responsible for guiding and implementing improvement programs as well as negotiating and balancing capacity among suppliers
• Responsible for FA Inspection of casting and machining services
• In Charge of managing the foundries which include quality and delivery performance
• In charge of handling the non-conformance parts follow up
• Responsible for checking and monitoring suppliers to ensure delivery

Requirements:

• Min Diploma in Precision Engineering or relevant
• Min 5 years of experience in Metal Machining industry with experience in QC/ Audit
• Extensive travelling is required

To submit your application, please apply online apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Key Responsibilities

• Design, implement, maintain, and validate safety-critical control systems.
• Development, build, installation, troubleshooting, and resolving technical issues, collaborating with the software and mechanical engineering team, and maintaining compliance with industry standards.
• Contribute to the testing and commissioning of equipment, ensuring reliability and functionality.

Job Knowledge

• Knowledge in Control Systems Design, Safety Compliance Documentation, Electrical Engineering Concepts and Applications.
• Knowledge in PLC Programming, I/O Addressing and Industry Standard Communication (e.g. modbus, TCP/IP, EtherCAT).
• Knowledgeable and proficient in SolidWorks Electrical and/or AutoCAD LT. Strong coding skills in C++, C# and Visual Basic.
• Demonstrated ability to diagnose and resolve issues through effective Troubleshooting.
• Experienced in sourcing electrical components and possess strong technical knowledge.

Requirements

• Possess Diploma/Degree in Electrical/Electronics/Engineering or equivalent
• Have at least 2-4 years of experience working in Factory Automation/Material Handling and/or Conveyor Systems
• At least 2 years of experience in machine programming from scratch
• Able to understand electrical diagrams and panel designs
• Those with experience in SCADA programming will be highly regarded
• Strong interpersonal skills and able to work both individually and in a team
• Willing to work long hours in Cleanroom environment
• Able to travel overseas for last minute projects support (rarely)

GMP Technologies (S) Pte Ltd | EA Licence 11C3793 | EA Personnel: Novita Widjaja | Registration No: R22105960

Job Description:

• Perform routine production line inspections, including in-process quality checks, finished product sampling, and packaging evaluations.
• Maintain accurate and updated QC records, reports, and documentation at all times.
• Provide support during internal and external audits by preparing and organizing the required documents and records.
• Ensure compliance with all established SOPs while contributing to the development of new procedures to improve safety, hygiene, and operational efficiency.
• Assist in carrying out regular inspections and monitoring of raw materials, work-in-progress items, and finished products.
• You are required to maintain proper documentation and records related to your responsibilities in accordance with generally accepted practices.
• In carrying out your duties and responsibilities, you are expected to collaborate effectively with other team members within the Company to ensure tasks are completed promptly and meet the standards set by the Company’s management.

Requirements:

• Diploma in Food Science & Technology or any related fields.
• Minimum 2 years of experience as Quality Control role.
• 5.5 days work week

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: gs1@talenttradersg.com;

EA License No.: 13C6305

Registration No.: R23117856 CHOE KIN MUN

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description:

• Work as a team to create and implement comprehensive quality assurance plans that outline the processes and procedures for ensuring quality throughout the product lifecycle, from design to manufacturing to delivery.
• Conduct internal and external audits to assess the effectiveness of quality control procedures and identify areas for improvement.
• When quality issues are identified, work to determine the root cause of the problem, develop corrective actions, and monitor their implementation to ensure they are effective.
• Ensure that company's products and services meet relevant industry standards and regulations, including standards like NADCAP.
• Provide training and awareness programs for employees on quality control procedures and best practices.
• Actively participate in continuous improvement projects to enhance quality and reduce costs.
• Collaborate with suppliers to ensure that their products and services meet the required quality standards.

Requirement:

• Min Degree in Engineering
• Min 3 years of experience in certifying staff and lead QA activities

To submit your application, please apply online apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Position Summary

This position play a critical role in driving compliance and quality programs for Healthcare Transportation & Facilities and supporting the Healthcare Quality Management System to ensure processes and systems are compliant with regional and local regulations and customer requirements.

Job Scope

1. Quality Policies & Procedures: Determine, implement & promote policies and procedures for company’s Network and facilities (hubs & stations) to ensure compliance to standards such as GDP, GCP and others.

2. Quality Assessment & Standards: Write & review SOPs and Work Instructions for transportation & fulfilment solutions pertaining to the healthcare industry.

3. Compliance & Quality Program Management: Implement compliance and quality programs to support local Quality teams to ensure they are kept up-to-date and prepared.

4. CAPA Process Management: Lead in process creation and review of documentation on the implementation and responses to corrective and preventive actions (CAPAs) and monitor action progress until closure.

5. Healthcare Quality Management System: Develop, implement & support the system and processes, develop corresponding training programs, and acts as Super User for eQMS system.

6. Internal Audit Programs: Design & implement robust internal audit processes to ensure readiness of various functions & processes when meeting regulatory agencies & customer audits.

7. Certification Audits: Lead various certification audits with relevant regulatory agencies and certification providers across the region.

8. Operations & Customer Audit Programs: Lead & prepare for regular audit programs / random checks / regulatory activities to achieve successful audit outcomes and proper post audit follow up actions.

9. Healthcare Customer Liaison: Liaise with customers to understand quality requirements / issues / underlying concerns to advise on the way forward, provide advice based on interpretations as applicable to 3PL and resolve issues via conducting root cause analysis.

10. Healthcare Quality Feedback: Liaise, consolidate feedback from different functions to update and prepare final copy for Quality Questionnaires, Agreements and RFQ Proposals for customers.

11. Validation Programs: Lead the validation of transportation lanes and critical equipment like cold chain facilities, and packaging systems.

12. Depot Support: Provide secondary / backup support to healthcare specialists for market depots.

Requirements :

1. Hold local pharmacist license

2. Have at least 5 -7 years of relevant experience in warehouse, quality + QMS for pharmaceutical / healthcare industry in quality related role

3. Experience working in warehouse is desire

4. Have competencies in quality assurance / regulatory affairs, customer relationship management and root cause analysis

5. Have working experience ensuring compliance in accordance to Goods Manufacturing Practise cGMP,)/, Good Clinical Practises cGCP, Goods Distribution Practice (GDP) & ISO13485 for Medical Devices,

6. Experience in local certifications in a warehouse and transportation business.

7. IATA CEIV certification knowledge would be at advantage but not necessary.

8. Experience in conducting external and internal audits for regions

9. Must hold at least Bachelor’s degree in Pharmacy from a reputable local institute in Singapore.

10. Occasionally travel is required to sites and region warehouses.

Competency

1. Accuracy & attention to detail which is crucial to proper compliance to regulatory and standards

2. Problem-solving skills to support customer issue resolution

3. Planning & organization skills to ensure proper audit programs are managed effectively

4. Communication skills to facilitate engagements with customer and regulatory agencies

5. Project management capabilities and familiarity with Process Mapping, Six Sigma, Lean Methodology, Agile or Design Thinking

6. Apply data-driven decision making with the use of data analytics and visualization tools like Power BI and competency in Microsoft Office applications like Excel, Word, and PowerPoint

Working hours:

Mon to Fri 9am-6pm

Job Description & Requirements

Candidate should be familiar with LTA/HDB/MOE BTO project requirements.

Candidate should have work experience in Singapore projects work.

The ECO shall possess a Certificate of Competency in Earth Control Measures (ECM) for Construction Site Personnel.

1. Valid ECO licence
2. Valid ECMO licence
3. Farmiliar with GGBS audits
4. Expereince with Safety Campaign and Environemetal Campaign

The ECO shall compile and submit environmental related data :

• Data include water, electricity and diesel consumption on site
• Concrete wastage on site
• Amount of constuction debris generated on site
• Noise and vectors records to NEA
• ECM records to PUB

We are hiring KYC Control (Checker) to be outsourced to our clients

Responsibilities:

• Conduct AML assessments and periodic KYC reviews for existing corporate customers, including both standard and enhanced due diligence cases.
• Review and validate updates to customer information within the KYC system.
• Analyse customer profiles and KYC information to assess risk levels, identify inconsistencies, and recommend appropriate escalation or mitigation measures.
• Review screening alerts in accordance with AML policies and regulatory requirements.
• Provide guidance and support to Front Office teams on AML, KYC, and screening-related matters.
• Liaise with Front Office, Legal, and Compliance teams to resolve AML-related issues and investigations.
• Support AML/KYC-related projects, reporting requirements, and ad hoc assignments.
• Min Bachelor's degree in Business, Finance, Economics or a related discipline.
• Minimum 3 years of experience conducting KYC Periodic Reviews as a Checker/Reviewer for corporate banking clients will be an added advantage.
• AML-related certifications will be an added advantage.
• Strong knowledge of MAS AML/CFT regulations, sanctions screening, and KYC requirements will be an added advantage.

Others:
Location: Changi Business Park

Working Hours: Monday to Friday, 9.00am – 6.00pm

Salary: up to $5500

There will be island-wide company transport provided at certain mrt stations.

Interested applicants, pls email updated resume to north3@recruitexpress.com.sg

Joanna Chua

The Outsourcing Team

Recruit Express Pte Ltd

EA Lic: 99C4599

Job Description

Monitor and maintain records of construction materials and stock inventory.

Receive, check, and record incoming materials and deliveries.

Issue materials to site personnel according to approved requests.

Maintain stock movement reports and ensure inventory accuracy.

Coordinate with suppliers, the procurement team, and the project site.

Conduct regular stock counts and reconcile discrepancies.

Prepare inventory and material usage reports for management.

Ensure proper storage and housekeeping of materials.

Assist in monitoring material shortages and arranging replenishment.

Follow company safety and documentation procedures.

Requirements

Experience in construction / warehouse / inventory controlpreferred

Familiarity with Excel, inventory systems, and ERP is an advantage

Good communication and coordination skills

Able to work independently and under pressure

Knowledge of construction materials is preferred

Attention to details and good recordkeeping

l  Why Join Our Leadership Team

At Entegris, we believe leaders exist at every level of theorganization. We leverage the diverse perspectives of our global team to driveinnovation in the semiconductor industry. As the Asia Quality EngineeringDirector, you will be a high-impact, high-visibility leader responsible forshaping quality excellence in one of our most critical regions.

We are a values-driven culture, and we expect our leaders tochampion our PACE values:

-         People & Teamwork: Build and mentorambitious, high-performing teams.

-         Accountability, Integrity & Trust: Ownregional performance and foster transparent relationships.

-         Creativity & Innovation: Find uniquesolutions to complex customer challenges.

-         Dedication to Excellence: Set the goldstandard for quality and operational success.

l  Job Overview

LeadershipExpectations (PACE + Great Leader Profile)

-  Customer centricity: Anticipate customerrequirements, translate Voice of Customer (VOC) into measurable quality plans,and lead crisp communication during escalations.

-  Data-driven decisions with speed: Userisk assessment and statistical methods to accelerate containment, root causeconfirmation, and permanent corrective/preventive actions.

-  Accountability: Establish clear ownershipacross sites and functions, deliver on commitments, and reinforce disciplinedexecution against KPIs.

-  Global partnership: Align prioritiesacross Asia plants and North America-based manufacturing/support teams toensure consistent standards and one-team execution.

-  Innovation: Modernize quality systems andreporting, standardize best-known methods, and scale improvements across sites.

-  Talent development: Build organizationalcapability by hiring, coaching, and developing CQE/QE leaders; createsuccession depth and strong knowledge transfer.

Theseexpectations align to Entegris’ PACE Values and the Great Leader Profile (GLP)characteristics used across the company to define and develop leadershipbehaviors.

TheAsia Quality Engineering Director is a dynamic, cross-functional leadershiprole responsible for developing and executing regional quality strategy alignedto global objectives—driving zero-defect performance and high-reliabilityoutcomes across Process and Product Management -related value chains. Based in Singaporeand reporting to global Quality leadership, this role leads multi-site teamsand partners with Sales, Manufacturing, Product, and Supply Chain to meetdemanding customer and corporate KPIs.

l  Primary Responsibilities

-         Strategic leadership: Develop and executeregional quality strategies aligned with global corporate objectives to achievezero-defect, high-reliability standards for wafers and assembly; translatestrategy into operating mechanisms, resourcing, and measurable outcomes.

-         Quality Management System (QMS): Leadquality assurance processes for regional plants, including qualification,change management, performance monitoring, audits, corrective action plans maintain,effective CAPA closure and continuously improve the QMS across Asiamanufacturing sites to ensure readiness and adherence to the requirements.

-         Customer quality interface: Serve as thekey quality liaison for strategic Asia customers; lead escalations for qualityexcursions and reliability failures, and drive robust corrective actions using sixsigma, 8D, RCA, and cross-functional containment/preventionplans.

-         Continuous improvement: Champion aquality-first culture by driving Lean Manufacturing and Six Sigma initiatives;strengthen process control and capability using data analytics to reduce defectdensity and improve customer satisfaction.

-         Team leadership: Lead, mentor, and scalea high-performing regional Quality organization across multiple Asia locations;set clear expectations, develop successors, and build strong engagement andretention.

l  Required Qualifications & Skills

-             Experience: 12–15+ years ofQuality experience in the semiconductor industry, including 10+ years ina senior leadership role.

-             Technical knowledge: working knowledge orexperience of front-end (wafer fabrication) and/or back-end(assembly, packaging, test) processes/ ecosystem of customer qualification andchange control expectations is strongly preferred.

-             Semiconductor quality toolkit:Expert-level application of 8D, RCA, CAPA/SCAR, FMEA, SPC/SQC, DOE, Six Sigma,and trend/statistical analysis to drive robust corrective and preventiveaction.

-             Problem-solving: Demonstrated ability tolead containment, failure analysis, root cause confirmation, and permanentfixes in time-sensitive, customer-facing situations.

-             Leadership: Strong cross-culturalleadership capability to lead teams across multiple Asia locations (e.g.,Singapore, Malaysia, Taiwan, China, Korea and Japan) and influence outcomesthrough a matrixed organization.

-             Education: Bachelor’s degree inEngineering, Physics, or Materials Science; Master’s degree is highly desired.

-             Communication: Excellent verbal andwritten English; proficiency in additional regional languages (includingMandarin) is a plus.

-             Location & travel: Based in Singaporeand willing to travel frequently within Asia and periodically to globalheadquarters/manufacturing support teams as needed.

Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives.

In addition to a comprehensive suite of insurance plans, employee benefits, partnerships with financial adviser channels and bancassurance, Singlife offers investment and advisory solutions through its GROW with Singlife platform. It also offers the Singlife Account, a mobile-first insurance savings plan.

Singlife is the exclusive insurance provider for the Ministry of Defence, Ministry of Home Affairs and Public Officers Group Insurance Scheme. Singlife is also an official signatory of the United Nations Principles for Sustainable Insurance and the United Nations-supported Principles for Responsible Investment, affirming its commitment to finding a better way to sustainability.

The merger of Aviva Singapore and Singlife was announced in September 2020 and created one of the largest homegrown financial services companies in Singapore in a deal valued at S$3.2 billion. It was the largest insurance deal in Singapore at the time. Singlife was subsequently acquired by Sumitomo Life in March 2024, one of Japan’s leading life insurers, which valued Singlife at S$4.6 billion, making the transaction one of the largest insurance deals in Southeast Asia.

Key Responsibilities

• Effective management of escalated customer complaints in achieving fairness for the customer and operational efficiencies for the company
• Deliver MAS FAIR Dealing Outcome #5 - Financial institutions handle customer complaints in an independent, effective and prompt manner – by the efficacy and quality of complaints and dispute resolutions done.
• Turn our customer experience around positively, and in overseeing junior complaint handlers in swift resolution of disputes.
• Conduct investigations of escalated complaints by understanding our range of products offered, working with other business units, and navigating our systems to obtain policy information necessary for dispute resolutions.
• Review root causes of gaps identified and propose improvements.
• Achieve fair dealings and deliver excellent service to complainants in managing their disputes.
• Maintain our Complaint Register, ensuring all cases are followed through to proper closures with accurate documentation of all case files.
• Manage disputes at Dispute Resolution Centres.
• Participate in service improvements projects.
• Preparing management reports.
• Knowledge of all life, investment linked and health insurance products under the company.
• Knowledge of regulatory requirements for sales process, FDO, PDPA and FIDReC arbitration legal process.
• Ensure compliance with all applicable laws and regulations relating to the above functional activities. 

Key Decisions within the Role

• Assessment of complaints (based on investigation findings performed in collaboration with relevant stakeholders) to determine if there was a valid lapse committed by us.
• Sign-off on case resolutions proposed by junior complaint handlers.
• Propose resolutions for cases handled at Dispute Resolution Centres.
• Financial authorisation limits as per the Delegation of Authority approved by the Board.

Team

• Direct accountability for 3 staff.

Requirements

Experience

• At least 4 years of experience in Customer Service.
• Good oral and written communication skills.
• Good command of English, both oral and written.
• Good customer service skills.
• Good problem-solving skills.
• Good time management skills.

Education

• Academic: Degree / diploma (preferred)

Key Stakeholders

External:

• Customers (of Singlife’s individual life & health insurance businesses) and their servicing advisers.
• Law firms engaged by our customers.
• Regulatory bodies, e.g. Monetary Authority of Singapore (MAS), Central Provident Fund Board (CPF Board), Ministry of Health (MOH) etc.
• Dispute Resolution Centres, e.g. Financial Industry Dispute Resolution Centre (FIDReC), Consumers Association of Singapore (CASE), Small Claims Tribunal (SCT) etc.

Internal:

• All relevant stakeholders involved with the complaints (e.g. Compliance, New Business, Underwriting, Claims, Policy Servicing, Premium Management, Actuarial, Products, Corporate Communications etc)