About EMA Travel

EMA Travel is EMAGlobal’s new B2B travel concierge platform, integrating corporate travel booking with EMA’s existing medical assistance, security response, and JourneyShield insurance infrastructure. We serve corporate clients, premium travelers, and institutional accounts who need more than a ticket — they need a protected journey.

This is a founding operational hire. You will build and own the travel agency operating engine that allows Chiron to scale, while EMA’s 24/7 assistance centres in Malaysia handle medical and security case operations.

The Role

We are looking for an experienced Travel Agency Operations Manager to lead day-to-day booking operations, vendor relationships, and service delivery for EMA's corporate and premium clients.

This is not a call centre or case management role — those functions sit with EMA’s existing assistance centres in Malaysia. This role is focused on the travel agency side of the business: ticketing, GDS operations, supplier relationships, booking quality, and client servicing standards.

You will be the operational back bone that turns EMA Travel from a concept into a functioning, professional travel agency — and you’ll work closely with the founder to shape processes from day one.

Key Responsibilities

Travel Agency Operations

•    Own end-to-end booking operations: flights, hotels, ground transport, and ancillary services

•    Manage GDS systems and ticketing infrastructure (e.g. Amadeus, Sabre, or Galileo)

•    Ensure booking accuracy, fare optimisation, and adherence to corporate travel policies

•    Establish and maintain SOPs for booking, rebooking, cancellations, and refunds

Vendor& Supplier Management

•    Negotiate and manage relationships with airlines, hotels, ground transport providers, and consolidators

•    Source competitive net fares and corporate rates to protect margin

•    Manage relationships with the GDS provider and any travel technology vendors

Client Service Delivery

•    Define and uphold service standards for corporate and premium clients

•    Act as the operational escalation point for booking-related client issues

•    Work with the founder on onboarding new corporate accounts operationally (travel policies, billing setup, reporting)

Cross-Functional Coordination with EMA Malaysia Assistance Centres

•    Build the operating handoff between travel bookings and EMA’s 24/7 assistance/case management teams in Malaysia

•    Ensure Journey Shield insurance is correctly attached and documented on every booking

•    Define clear escalation protocols for when a travel disruption becomes a medical or security case

Process& Systems Build

•    Design booking workflows, quality controls, and reporting dashboards from scratch

•    Recommend and help implement any travel booking tools or platforms needed to scale

•    Track key operational metrics: booking volume, insurance attachment rate, error rates, turnaround times

Compliance& Licensing

•    Ensure the agency operates in compliance with IATA/travel agency licensing requirements

•    Maintain accurate financial and booking records for audit and reporting purposes

Requirements

Essential

•    Minimum 5+ years’ experience in travel agency operations, with demonstrated experience managing a travel agency or a travel agency operations team (not just working within one)

•    Strong working knowledge of GDS systems (Amadeus, Sabre, Galileo, or equivalent)

•    Proven experience managing airline, hotel, and ground transport supplier relationships

•    Experience with corporate/B2B travel accounts, not purely leisure/retail

•    Strong understanding of travel agency licensing, IATA accreditation, and ticketing compliance

•    Comfortable operating in a lean, founder- led start up environment — building processes from scratch rather than inheriting them

Preferred

•    Experience integrating travel insurance products into booking workflows

•    Prior exposure to corporate duty-of-care, travel risk management, or medical/security assistance services

•    Experience working with or alongside a call center /24/7 operations team

•    Regional experience across Singapore, Malaysia, or wider Southeast Asia

Personal Attributes

•    Builder mentality — energised by setting up something new, not just running something established

•    High attention to detail; travel bookings and insurance attachment leave no room for error

•    Strong vendor negotiation instincts and commercial awareness of margin

•    Comfortable working cross-functionally with medical/security operations teams who are not travel specialists

What Success Looks Like (First 6Months)

•    Booking operations, SOPs, and quality controls fully documented and running

•    Clear, tested handoff process between EMA bookings and EMA Malaysia assistance centres

•    100% Journey Shield insurance attachment rate on eligible bookings

•    First 3–5 pilot corporate accounts onboarded and serviced to a professional standard

•    Supplier/vendor agreements in place for core airlines, hotels, and ground transport

Why Join EMA GLOBAL

•    Ground-floor opportunity to build the operating back bone of a new, well-capitalised venture

•    Backed by EMA Global’s 20+ years of medical and security assistance infrastructure across 140+ countries

•    Direct line to the founder — high ownership, high visibility, real influence on how the business is built

•    Clear path to growing into a larger operations leadership role as EMA scales regionally

Responsibilities

• Develop and implement operational policies and procedures to ensure efficient daily operations
• Manage day-to-day operations, leading the operations team and department to achieve strategic goals
• Ensure organizational processes comply with legal regulations and industry standards
• Uphold and enforce health and safety guidelines across all operational activities
• Monitor employee and team performance by providing coaching, training, and constructive feedback to drive improvement
• Manage budgets, forecast financial needs, and allocate resources effectively to meet organizational objectives
• Collaborate cross-departmentally to align operational activities with company goals
• Cultivate and maintain strong relationships with vendors and suppliers to support business needs
• Negotiate contracts with suppliers and vendors to secure favorable pricing and terms
• Optimize business travel processes by securing corporate rates, automating expense reports, and ensuring compliance
• Implement quality assurance measures for products and services, monitoring production KPIs to maintain standards
• Enhance customer service quality to improve satisfaction and loyalty
• Analyze operational data to identify opportunities for process improvements and cost savings
• Manage supply chain processes including inventory, production, sales, and sourcing to ensure smooth operations
• Optimize workflows and processes to increase efficiency and reduce costs
• Monitor manufacturing processes to ensure production of high-quality products
• Oversee staffing plans, recruitment, and training to build a capable operations team
• Report regularly on operational efficiency and quality standards to senior management
• Foster innovation and productivity by facilitating effective communication across teams
• Stay updated on industry trends and best practices to continuously improve operations
• Integrate new technologies and business processes to enhance operational performance
• Maintain service operations to ensure long-term sustainability
• Develop and lead conflict-resolution programs to manage and resolve workplace conflicts effectively

Job Scope:

• Coordinate daily operational activities and workflow planning.
• Liaise with purchasers, customers and internal departments to ensure smooth operations.
• Assist with inventory management, stock control and replenishment.
• Support order processing, fulfilment and logistics coordination.
• Prepare operational reports and maintain records.
• Assist in process improvement initiatives and operational projects.
• Handle administrative duties related to operations.

Qualifications/ Experience Required:

• Diploma or equivalent qualification.
• Relevant experience in operations, administration, logistics or inventory management preferred.
• Proficient in Microsoft Office applications.
• Good communication and coordination skills.

Up to $5,500 + AWS + Variable Bonus

Join a renowned multinational manufacturing company supporting global customers in advanced technology products. This is an excellent opportunity for an experienced Project Manager to lead customer projects, drive New Product Introduction (NPI), and work closely with cross-functional teams in a dynamic manufacturing environment.

Benefits

• Salary up to $5,500 (depending on experience)
• Annual Wage Supplement (AWS)
• Variable Bonus
• Renowned multinational company
• Stable career with strong learning and development opportunities
• Exposure to regional and global customers
• Excellent career progression

Key Responsibilities

• Manage end-to-end customer projects from New Product Introduction (NPI) through mass production and operational support.
• Plan, coordinate and monitor project timelines, scope, milestones and deliverables to ensure successful execution.
• Work closely with Operations, Engineering, Production, Supply Chain and Quality teams to drive project success.
• Act as the primary contact for customers, ensuring project requirements and expectations are met.
• Prepare and manage project quotations, Non-Recurring Engineering (NRE) costs, project budgets and financial tracking.
• Support project revenue, profitability and commercial objectives while ensuring cost-effective execution.
• Manage customer contracts, project changes, deliverables and overall project commitments.
• Investigate project issues, identify risks and coordinate corrective actions to ensure on-time delivery.
• Drive continuous improvement initiatives to improve operational efficiency and customer satisfaction.
• Prepare project reports, presentations and management updates.
• Support product transfer, engineering changes and manufacturing readiness for new product launches.

Requirements

• Singaporean only
• Diploma or Degree in Engineering, Manufacturing, Business or a related discipline.
• Minimum 3 years of project management or program management experience in an Electronics Manufacturing Services (EMS), Contract Manufacturing (CM) or manufacturing environment.
• Experience managing New Product Introduction (NPI), product transfers or manufacturing projects.
• Good understanding of costing, quotations, Non-Recurring Engineering (NRE) and project financial management.
• Strong stakeholder management and communication skills with the ability to work effectively across multiple departments.
• Proficient in Microsoft Excel, PowerPoint and Microsoft Office applications.
• Ability to communicate in both English and Chinese to liaise with Chinese-speaking stakeholders.
• Strong organisational, analytical and problem-solving skills.
• Able to manage multiple projects in a fast-paced environment while meeting tight deadlines.
• Self-motivated, adaptable and willing to support occasional on-call duties, including weekends, when required.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities. 

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application. 

**We regret to inform that only shortlisted candidates would be notified

Interested applicants may click APPLY NOW!

Talentvis Singapore Pte Ltd | EA License No: 04C3537
EA Personnel Name: Ong Hui Shan (Gwen) | EA Personnel No: R1767800

As a Senior Equipment Engineer specializing in sputter media, you will be responsible for leading equipment sustaining, reliability, and continuous improvement activities to support high-volume hard disk media manufacturing. You will play a key role in driving equipment performance, improving operational efficiency, and supporting new technology implementation. This role requires strong technical leadership to guide technicians in maintaining stable manufacturing operations, reducing equipment downtime, and enabling next-generation product and process requirements.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead day-to-day equipment sustaining activities, including troubleshooting, failure analysis, and resolution of equipment-related production issues.
• Drive equipment reliability improvement initiatives to enhance equipment uptime, reduce chronic failures, and improve overall operational stability.
• Develop, implement, and optimize preventive and predictive maintenance strategies to improve long-term equipment performance.
• Lead root cause analysis (RCA) for major equipment failures and implement effective corrective and preventive actions.
• Support equipment upgrades, hardware modifications, and machine conversion activities to meet product and technology roadmap requirements.
• Coordinate new equipment installation, commissioning, qualification, and acceptance to ensure systems meet operational and safety standards.
• Monitor and analyze equipment performance indicators such as OEE, MTBF, MTTR, and downtime trends to identify improvement opportunities.
• Collaborate closely with Process Engineering, Yield Engineering, Production, and Quality teams to improve process capability and manufacturing performance.
• Drive engineering projects related to equipment improvements, automation enhancement, and productivity optimization.
• Develop and maintain equipment documentation including SOPs, maintenance procedures, troubleshooting guides, and best practices.
• Work closely with OEM vendors and suppliers to resolve technical issues, implement upgrades, and support equipment technology development.
• Support cost reduction initiatives through engineering optimization, reliability improvements, and maintenance efficiency.
• Ensure all equipment operations comply with company safety policies, regulatory requirements, and industry standards.
• Participate in continuous improvement initiatives, including Lean manufacturing, automation deployment, and digitalization programs.
• Perform other duties and responsibilities as assigned by management.

Welcome to H&M Logistics 

Within H&M, our Logistics network ensures a seamless, flexible, and swift distribution process, by delivering products to our stores and online customers, every single day. Working as part of a demand-driven, efficient, circular supply chain, our dynamic logistics teams are consciously committed to and guided by our values.  We work with scalable and innovative technical solutions, with our customer in mind. We don’t just go with the flow- we manage it, together with our service-focused, competent, motivated teams around the world.   

Simply put, our Logistics function ensures the right product arrives at the right place, at the right time, with the right quality and at the right cost within all channels– with the least possible impact on the environment.   

WHAT YOU’LL DO 

We’re looking for a Sales & Warehouse Operations Manager to lead the operational agenda across our warehouse network for a defined continent cluster. In this role, you’ll drive performance, align priorities with markets and business functions, and ensure our warehouses are set up to deliver on targets — balancing cost, service, and sustainability.

You’ll play a key role in connecting operations with business needs, empowering teams on the ground, and continuously improving how we work across the value chain.

Key Responsibilities: 

• Lead operational planning, target setting, and the overall warehouse agenda for a defined continent cluster
• Drive performance across warehouses, ensuring the right actions are in place to meet targets while balancing cost, service levels, and sustainability
• Build strong relationships with markets, brands, and business functions to align priorities, capture needs, and ensure transparency on performance and cost
• Own KPI management, identifying trends and driving actions on risks, challenges, and opportunities
• Enable and support DC teams to strengthen operational excellence and deliver on targets
• Ensure stable operations in line with global operational and tech standards
• Own and follow up on the operational budget for the warehouse cluster
• Lead crisis management and internal control activities, ensuring strong planning and follow-up
• Manage and act on stock balancing needs (where applicable)
• Drive continent-led initiatives and support global projects impacting warehouse operations

WHO YOU ARE 

We are looking for people with…

• Experienced in warehouse operations or broader logistics/supply chain, with a strong understanding of end-to-end flows
• A strong collaborator who can connect and align multiple stakeholders across markets, functions, and seniority levels
• Strategic and analytical, with the ability to translate insights into clear actions and results
• Confident in leading performance, setting direction, and driving operational improvements
• Business-oriented, with a clear focus on delivering results and creating value
• Comfortable managing complexity, prioritizing, and delegating across multiple initiatives
• Strong understanding of both operational processes and business needs across retail and e-commerce
• A clear communicator who can simplify complexity and create alignment across teams

JOIN US    

This is a full-time position, based at our office in Kuala Lumpur, Malaysia.  Apply by sending in your CV in English as soon as possible but latest by 1st July 2026. This role will be reporting to Head of Logistics APAC.  

WHY YOU’LL LOVE WORKING HERE  

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.  

• All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, H&M HOME, & Other Stories, ARKET, Afound  
• In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP  

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.  

Take the next step in your career together with us. The journey starts here.  

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.  

WHO WE ARE  

H&M is part of H&M Group which is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.  

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.  

The Assistant Operation Manager will assist the Operations Manager in coordinating and managing the operation of the Coffeeshop.

Key Responsibilities

• Maintain smooth daily operations of the Coffeeshop
• Source for potential qualified tenants to fill any vacant food stalls
• Take immediate and appropriate collection/legal actions for recovery of debt (e.g. Stall rental etc.) and minimise credit losses
• Able to handle daily sales settlement
• To do stock take and order stocks based on healthy inventory level
• Source for suppliers with competitive pricing
• Keep up to date with market prices for all materials and ingredients
• Make sure safety and hygiene guidelines are being followed
• Supervise, lead & motivate the team
• Ensure fairness in scheduling work duty roster and off days for operation employees
• To Interview, assess and assist in hiring employee based on outlet manpower requirements
• Receive, review and act upon feedback and complaints received from customers
• Responsible for ensuring consistent quality of service
• Adept at handling a wide variety of customer and customer requests
• Able to perform ad hoc duties when required

Key Requirements

• Candidate must possess at least a Diploma from any field of studies
• Minimum of 2 years of working experience in Coffeeshop or Food court management role
• Able to work flexible schedule including shift work, weekends, public holidays and to perform additional ad hoc duties and tasks in case of any acute shortage of employees
• Prepared to work in a non-air-conditioned setting
• Possess strong communication and effective negotiation skills
• Fantastic team player
• Good knowledge of Microsoft office programme, especially in Word and Excel

*Only Suitable candidates will be shortlisted and notified.

Job Responsibilities

Receiving and checking incoming shipments

• Ensure that goods are received into the warehouse promptly and correctly
• Ensure goods are received in good condition
• Ensure pallets used are in good condition and according to requirement.
• Ensure that goods are checked, sorted and are of permissible heights according to procedure

Storing 

• Ensure that the right goods are put away to the right location according to procedure

Picking

• Ensure that the correct goods are picked from the correct locations for the correct jobs according to procedure

Packing

• Ensure that the correct goods are packed with the correct packing materials for the correct jobs according to procedure

Plant premise

• Ensure premises and workstationsare always kept neat and clean.
• Ensure that the tools & accessories for warehouse duties are well maintained and put away neatly when not in use.

Job Requirements

• Min GCE 'O' level with 4 years of relevant experience

Responsibilities

• Manage and oversee daily logistics 3PL center operations.
• Handle inbound and outbound shipment processes.
• Monitor and maintain inventory accuracy.
• Prepare and manage logistics-related documentation and reports.
• Support import and export (trade) operations.
• Communicate and coordinate with customers, suppliers, and logistics partners.
• Perform other logistics and operational duties as assigned.
• Responsible for the translation and interpretation amongst internal & external stakeholders including HQ South Korea Logistics team.
• Any other ad-hoc ta

sks, assignments, projects as assigned by the Manager and management.

Requirements:

• 1-2 years’ prior experience in related logistics operations is required.
• Experience in warehouse/logistics center management.
• Experience in import/export and international trade operations.
• Proficiency in Microsoft Office applications is preferred.
• Relevant certifications in logistics, supply chain, or international trade.
• Experience with ERP and/or WMS systems.
• Good spoken and written communication skills to liaise with internal / external stakeholders and business associates .
• Proficiency in English and Korean language to translate, compile report and communicate with HQ Management & Logistics department in South Korea is a MUST

Benefits:

• We offer attractive salary packages that commensurate with relevant work experience
• Annual Leave from 14 days to 18 days
• Medical Outpatient insurance coverage
• Group Hospitalization and Surgery insurance coverage
• Group Dental insurance coverage
• Performance bonuses subject to company's and individual's performances
• Lotte staff discounts

Location: Tuas (Mainly), One-North (Sometimes)
Salary: $1300
Duration: June 2026 - December 2026 (6 Months)

Working Hours:
- 5-days work week
- Mon - Fri (8.15am-5pm)

Job Description:
- Assist with Recruitment: Support the recruitment process by posting job openings, screening resumes, scheduling interviews, and coordinating communication with candidates.
- Assist in monthly recruitment data and reports for SG and Southeast Asia region.
- Assist in hiring of interns, planning and coordinating Internship Engagement Activities.
- Onboarding: Help with the onboarding process for new hires, including preparing onboarding materials, and ensuring all necessary paperwork and preparation are completed.
- Employee Records Management: Maintain and update employee records, ensuring accuracy and confidentiality of information in Workday.
- Employee Engagement: Assist in organizing employee engagement activities and events to foster a positive work environment.
- HR Projects: Participate in various HR projects and initiatives, contributing ideas and assisting with implementation in analyze data and creating PowerPoint.
- Learning and Development: Support the planning, coordination and facilitate of training programs and development initiatives.

Job Requirements:
- Min Degree in Business Administration
- Proficient in Microsoft Office

If interested, please send updated resume via email  jacelynchua@recruitexpress.com.sg 

Melissa Zhang Zhiqi (Mezzo)

(CEI.No: R2197564 | Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

jacelynchua@recruitexpress.com.sg

Operations Manager

Central Woodlands & Beach Road, Singapore
Pay commensurate with relevant experience
Permanent | 5-Day Work Week | Sundays & Public Holidays Off

We are an established two-location dental practice seeking a confident and emotionally steady Senior Clinic Manager to lead our team of approximately 25-30 staff across clinical, nursing, customer service and administrative functions.

This is a leadership position reporting directly to the Managing Director, responsible for people leadership, roster governance, operational excellence and change management during a major transformation year.

Key Responsibilities

People & Leadership

• Lead and supervise clinical and front desk operations
• Coach team leaders and ensure good coordination between clinical and front office teams
• Manage onboarding, training, performance appraisal and disciplinary processes
• Maintain professional, respectful and high-performing workplace culture

Roster Governance

• Generate and manage weekly master roster across two clinics (6-chair and 3-chair)
• Ensure fair allocation of shifts, evenings and Saturdays

Operations & Compliance

• Oversee day-to-day clinic operations and ensure smooth workflow
• Streamline counter and clinical workflows and SOPs to maintain high service standards and improve daily operational efficiency.
• Lead dental assistant training and performance reviews to ensure all clinical staff meet high technical and safety standards.
• Maintain professional, legal and regulatory compliance (MOH and statutory requirements)
• Ensure high standards of hygiene, infection control and workplace safety
• Ensure that all equipment are in good working condition
• Ensure that the facilities, furniture and fittings are in good condition
• Manage end-to-end technical operations, including hardware troubleshooting, electrical outage response protocols, and maintain a comprehensive inventory of all clinic devices and appliances.
• Oversee inventory and purchasing processes
• Procurement of dental equipment

Change & Project Management

• Lead automation initiatives
• Lead SOP improvements and workflow redesign
• Coordinate operational continuity during renovation
• Business expansion

Required competencies and certifications

• Past clinical work experience in dentistry is a requirement
• Minimum 2 years managing teams of more than 20 people is essential

Preferred competencies and qualifications

• Experience as a medical nurse in a clinical setting may be considered
• Polytechnic Diploma or Degree (Healthcare / Business / Hospitality preferred)
• Proven experience handling complex rostering
• Strong conflict resolution and emotional regulation skills
• Decisive yet respectful leadership style
• Good command of spoken and written English
• Fluency in local mother tongue is preferred
• Must work at least one evening and all Saturdays

Package

• 5-day work week
• All Sundays & Public Holidays off
• Annual discretionary performance bonus
• Medical benefits
• Excellent dental benefits (staff & immediate family)

Job Description

• Industry/ Organization Type: Medical Aesthetics
• Position Title: Operations Manager
• Working Location: East
• Working Hours: 5 days Monday – Saturday 10am-8pm (1 day off rotational shift; off on Sundays and Public Holidays)
• Salary Package: Basic + Incentive + Staff treatment benefits
• Duration: Permanent

Key Responsibilities

• Oversee daily clinic operations to ensure smooth workflow and good patient experience.
• Manage staff scheduling, treatment room setup, equipment maintenance, and daily operations.
• Ensure good customer service and efficient clinic operations.
• Handle patient feedback and resolve operational issues professionally.
• Monitor patient appointments, treatments, follow-ups, and retention.
• Ensure compliance with clinic regulations, safety, and hygiene standards.
• Maintain proper documentation, audit records, and SOPs.
• Improve workflows and support digital system enhancements.
• Lead, train, and guide clinic staff to maintain teamwork and professionalism.
• Support promotions, sales campaigns, and new service launches.
• Monitor clinic performance and recommend operational improvements.
• Manage inventory, procurement, vendors, and equipment servicing.
• Support business growth and operational planning initiatives.

APPLY NOW!!!

• Prior experience in clinic operations, healthcare, aesthetics, beauty, or wellness industry preferred.
• Strong leadership, communication, and team management skills.
• Good understanding of clinic operations, customer service, and patient management.
• Familiar with regulatory compliance, SOP implementation, and operational workflows.
• Strong problem-solving, organizational, and multitasking abilities.
• Experience with CRM systems, scheduling platforms, or digital operation tools is an advantage.
• Sales-driven mindset with ability to support business growth initiatives.
• Able to work in a fast-paced environment and manage multiple responsibilities effectively.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #84880 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Overview

We are seeking an experienced Deskside Operations Lead to oversee end-user computing and workplace technology support services within a large-scale enterprise environment.

This role will be responsible for managing daily deskside operations, ensuring service excellence, driving operational improvements, and leading the delivery of desktop engineering and end-user support services. The successful candidate will serve as the primary operational lead for workplace technology support, ensuring service availability, user satisfaction, and compliance with established service levels.

The ideal candidate should possess strong experience in desktop support operations, endpoint technologies, service management, and enterprise IT environments, along with excellent leadership, stakeholder management, and problem-solving capabilities.

Key Responsibilities

Operations Management & Service Delivery

• Oversee daily deskside support operations and ensure timely resolution of incidents and service requests.
• Lead the delivery of end-user computing services across desktops, laptops, mobile devices, printers, and workplace technologies.
• Monitor service performance and ensure compliance with service level agreements (SLAs) and operational targets.
• Manage operational priorities, resource allocation, workload distribution, and service escalations.
• Drive continuous service improvement initiatives to enhance operational efficiency and user experience.

Technical Leadership & Escalation Management

• Serve as the primary escalation point for complex technical and operational issues.
• Provide technical guidance and support to desktop engineers and support teams.
• Coordinate troubleshooting efforts across infrastructure, network, application, and vendor support teams.
• Conduct root cause analysis and implement preventive measures to reduce recurring incidents.
• Support major incident management and operational recovery activities.

End User Computing & Workplace Technology

• Oversee support for Windows-based workplace environments and endpoint technologies.
• Manage endpoint lifecycle activities including deployment, refresh, replacement, and retirement.
• Support software deployment, patch management, operating system upgrades, and endpoint compliance activities.
• Ensure workplace technologies remain secure, stable, and aligned with organizational standards.
• Support meeting room technologies, collaboration platforms, and workplace productivity tools where required.

Stakeholder & Vendor Management

• Build strong relationships with business stakeholders and end users to ensure service satisfaction.
• Act as the key operational liaison between business units and technology teams.
• Coordinate with external vendors and service providers to ensure effective support delivery.
• Participate in service review meetings and provide recommendations for operational improvements.
• Communicate operational status, risks, issues, and improvement plans to management and stakeholders.

Governance, Reporting & Continuous Improvement

• Track operational metrics, service trends, and performance indicators.
• Prepare regular reports on service delivery, incident trends, and operational performance.
• Support IT governance, audit, compliance, and risk management activities.
• Maintain operational procedures, technical documentation, and knowledge repositories.
• Drive process standardization, automation, and service optimization initiatives.

Project & Change Support

• Support workplace technology projects, upgrades, and transformation initiatives.
• Participate in change management, testing, deployment, and implementation activities.
• Ensure smooth transition of new services into operational support.
• Collaborate with project teams to ensure operational readiness and successful service adoption.

Requirements

Experience & Qualifications

• Diploma or Degree in Information Technology, Computer Science, Engineering, or a related discipline.
• Minimum 5 years of experience in desktop support, deskside services, end-user computing, or workplace technology environments.
• Minimum 2 years of experience leading operations, service delivery, or technical support functions.
• Proven experience managing service delivery within enterprise IT environments.

Technical Skills

• Strong knowledge of Windows operating systems and enterprise desktop environments.
• Experience supporting Microsoft 365, Active Directory, Group Policy, and endpoint technologies.
• Familiarity with endpoint management platforms such as Intune, SCCM, MECM, or equivalent solutions.
• Experience with software deployment, patch management, desktop imaging, and device lifecycle management.
• Knowledge of ITSM tools such as ServiceNow, Remedy, Jira Service Management, or similar platforms.
• Understanding of IT infrastructure, networking, and workplace technologies.

Preferred Skills

• ITIL Foundation certification or equivalent service management experience.
• Experience supporting large-scale enterprise environments with high user volumes.
• Knowledge of automation, scripting, or process improvement initiatives.
• Exposure to workplace modernization, endpoint security, and digital workplace technologies.

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

The position will be tasked to support CEVA Ground day-to-day operations eg monitoring delivery products to customers, daily scheduling and handling multiple routes, drivers and deliveries

Key Responsibilities

1. Oversee time delivery of goods, while maintaining delivery schedules and track deliveries to ensure deliveries and KPI are met
2. To be able to be contactable & assist operations outside Shift working hours and required to cover shift during offday
3. Ensure high level of customer service emphasized at all levels. Ability to effectively communicate with customers & vendors in a professional manner
4. To be able to escalate when customers & vendors are not in accordance with service level agreement
5. Ensure drivers are performing all of their necessary tasks and responsibilities
6. Maintain frequent contact with peers and proper handover during shift Change
7. To ensure operations are running smoothly on Transport Management System and prepare reports as required

Job Requirements

• Minimum GCE 'O' Level with at least 3 years of logistics, ground freight and transportation experience
• Proficient in MS Office
• Understanding of key requirements for ports/shipyards in Singapore

Engagement & Operations Support Officer

About the Role

We are looking for a proactive and detail-oriented Engagement & Operations Support Officer to support a national initiative aimed at driving cultural participation across communities. This role combines engagement, operations, and event execution to ensure a seamless and positive experience for stakeholders and the public.

Key Responsibilities

Engagement & Outreach

• Support outreach strategies to drive awareness and participation
• Engage with arts, heritage, and community partners
• Assist in executing targeted engagement plans for different demographics
• Support offline outreach activities such as roadshows and community events

Partnerships & Events

• Coordinate and support event planning and execution
• Manage logistics for activations, roadshows, and partnerships
• Liaise with internal teams, partners, and stakeholders

Operations & Customer Service

• Support helpdesk and customer service operations
• Respond to enquiries and ensure service standards are met
• Monitor performance metrics and support improvements

Administration & Risk Management

• Assist in documentation, SOPs, and reporting
• Provide administrative and coordination support
• Identify and manage operational risks

Requirements

• Minimum 2 years of experience in events, communications, or administrative support
• Background in Communications, Events, Arts Management or related fields preferred
• Strong organisational skills with attention to detail
• Good communication and stakeholder management skills
• Proficient in Microsoft Office and digital tools
• Able to multitask and work in a fast-paced environment
• Willing to work evenings/weekends when required

What We’re Looking For

• A team player with strong interpersonal skills
• Adaptable and resourceful problem-solver
• Passion or interest in arts, culture, or public engagement

Next Step

• Drop your resume and contact us to follow-up, or send your resume to weijun.ng@adecco.com  or wa.me/85149149
• Only shortlisted candidates will be contacted

Ng Wei Jun

EA License No: 91C2918

Personnel Registration Number: R26160702